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Embassy Suites Phoenix - Biltmore - Phoenix 33.50946, -112.02482
2630 E Camelback Rd, Phoenix, AZ, 85016 United States
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Guest review summary
- 3.9 Average rating: All Trip Types
- 80% Recommended
- 10 Reviews
- 3.9 Hotel Service
- 3.9 Room Comfort
- 3.3 Hotel Condition
- 3.4 Room Cleanliness
Average rating by Guest Trip Type
Select a trip type to see only those reviews
| Trip type | Number of reviews | Average rating |
|---|---|---|
| All Trip Types | (10) | 3.9 |
| Business | (3) | 4.3 |
| Romance | (1) | 4.0 |
| Family | (2) | 4.0 |
| With Friends | (0) | 0 |
| All Others | (4) | 3.5 |
Why book with us?
- Hotels.com doesn't charge cancellation fees
- We're just a phone call away: 800-2-HOTELS (800-246-8357)
Amenities
Services
- Complimentary breakfast
- Concierge services
- Fitness facilities
- Internet access in public areas - high speed
- Internet access - wireless
- Laundry facilities
- Multilingual staff
- Parking (free)
- Parking (valet)
- Room service (limited hours)
- Safe-deposit box - front desk
- Spa tub
Business & Event
- 24-hour front desk
- Business services
- Conference room(s)
- Dry cleaning/laundry service
Accessibility Features**
- Accessibility equipment for the deaf
- Accessible bathroom
- Accessible path of travel
- Braille or raised signage
- Handicapped Parking
- In-room accessibility
- Roll-in shower
**These amenities may be available only in some rooms or units. Some amenities may incur additional fees.
Rooms (all rooms include)
- Air conditioning
- Balcony
- Cable/satellite television channels
- Climate control
- Clock radio
- Coffee/tea maker
- Complimentary newspaper
- Complimentary toiletries
- Cribs (infant beds) available
- Electronic/magnetic keys
- Extra towels/bedding
- Hair dryer
- High-speed Internet access
- Housekeeping
- Internet access (surcharge)
- Iron/ironing board
- Microwave
- Multi-line phone
- Pay movies
- Phone
- Premium television channel(s)
- Refrigerator
- Sewing kit
- Smoking permitted
- Sofa bed
- Video-game console
- Voice mail
- Wake-up calls
- Window opens
- Wireless Internet access
General
- Air-conditioned public areas;
- Bar/lounge;
- Elevator/lift;
- Gift shops or newsstand;
- Number of floors: 5;
- Number of suites: 232;
- Patio;
- Restaurant(s) in hotel;
- Swimming pool - outdoor
| Check-in time is | 3 PM |
| Check-out time is | 1 PM |
| Pet fee charged at hotel/condo | |
| Small pets only |
Extra-person charges may apply and vary depending on hotel policy.
Photo identification and credit card or cash deposit are required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.
Dining
A complimentary cooked-to-order breakfast is provided each morning. The hotel also features a free evening reception with beer, wine, and mixed drinks.
Omaha Steakhouse - Steakhouse. Open for lunch and dinner.
Recreation
The recreational activities listed below are available either on site or nearby; fees may apply.
- Golfing nearby
Area map
A short guide to Central Phoenix - Downtown
Red-rock mountains offset the downtown skyline. Many of the city’s events take place in Copper Square, including the Phoenix Convention Center, the US Airways Center, and Chase Field. Nearby, lawmakers convene at the Arizona State Capitol. Other area cultural institutions include the Phoenix Art Museum, the Heard Museum, the Phoenix Zoo, and the Arizona Science Center.
see all hotels in Central Phoenix - DowntownNearby Activities & Points of Interest
Less than 0.5 mile
- Biltmore Fashion Park - 300 yards
1.0 - 3.0 mi
- Piestewa Peak - 2.5 miles
3.0+ mi
- Camelback Mountain - 3.5 miles
- Heard Museum - 3.8 miles
- Phoenix Art Museum - 4.1 miles
- Sunnyslope Mountain - 4.4 miles
- Saint Mary's Basilica - 4.7 miles
- Phoenix Civic Plaza Convention Center - 4.8 miles
- Pueblo Grande Museum and Archaeological Park - 4.8 miles
- Arizona Science Center - 4.9 miles
- Phoenix Sky Harbor Intl. (PHX) - 5.2 miles
- Scottsdale Airport (SCF) - 9.9 miles
- Phoenix Deer Valley Airport (DVT) - 13 miles
- Mesa Falcon Field Municipal (MSC) - 17 miles
- Phoenix - Mesa Gateway Airport (AZA) - 25 miles
Reviews
Filter by:
-
All (10)
- Recommended (8)
- Not recommended (2)
"Not Worth It"
Reviewed by Jim of Telluride on Dec 2, 2009
This is one of the worst Embassy Suites ever for numerous reasons. 1) They charge for parking. 2) They charge for internet. 3) Room service dishes and trays stayed out for most of the day. 4) Elevators were broken. 5) Swimming pool was cold. 6) Atrium smelled like sewage. 7) Bathroom fan ran but was clogged with dust. Time for new management to clean the place up and fix up this run down hotel. I recommend to stay somewhere else.
Overall Rating
out of value="5"- 2.0 Hotel Service
- 1.0 Hotel Condition
- 2.0 Room Comfort
- 2.0 Room Cleanliness
"Roomy but dingy"
Reviewed by Gina of Brick on Sep 30, 2009
The lobby is spectacular, but there were a few problems. The room that I shared with my mom was okay, but it smelled moldy and musty, and the bathroom had hair in the tub, as well as some mold and dirt around the bottom of the tub and in some of the grout on the floor. It would have been 'great' if not for the smell in the room as well as the dirtiness in the bathroom. My brother and his girlfriend were in a room on the floor above ours, and their room had no musty, moldy smell. They detected the smell in our room the second they walked in.
Overall Rating
out of value="5"- 5.0 Hotel Service
- 4.0 Hotel Condition
- 4.0 Room Comfort
- 2.0 Room Cleanliness
"Excellent value"
Reviewed by alanna of phoenix on Aug 19, 2009
Free drinks in the evening; free hot breakfast in the morning; relaxing atmosphere.
Overall Rating
out of value="5"- 4.0 Hotel Service
- 4.0 Hotel Condition
- 5.0 Room Comfort
- 3.0 Room Cleanliness
"Great room for the money!"
Reviewed by a Hotels.com guest on Aug 5, 2009
We had a two-room unit, which accommodated three women very nicely. we each had a sink and mirror for our morning and evening preparations. This was unexpected and totally appreciated. The double beds were a bit too soft for my comfort, but everything else about the furnishings was beautiful. The evening of free coctails and free breakfast omlette with any thing else you could think of for breakfast was super! Great value for the price.
Overall Rating
out of value="5"- 5.0 Hotel Service
- 5.0 Hotel Condition
- 4.0 Room Comfort
- 5.0 Room Cleanliness
"outstanding hotel"
Reviewed by a Hotels.com guest on May 12, 2009
Great hotel. Only neative was paying for parking. I feel that should be included when you are a guest of the hotel. Staff, room and overall service was excellent. I would stay again.
Overall Rating
out of value="5"- 5.0 Hotel Service
- 5.0 Hotel Condition
- 5.0 Room Comfort
- 5.0 Room Cleanliness
Reviewed by a Hotels.com guest on Sep 14, 2008
This guest did not leave a comment.
Overall Rating
out of value="5"- 3.0 Hotel Service
- 2.0 Hotel Condition
- 2.0 Room Comfort
- 2.0 Room Cleanliness
"The hotel is understaffed and has difficulty serving guests."
Reviewed by a Hotels.com guest on Aug 3, 2008
I stay here frequently. What is great about this hotel is that breakfast is served. However, while the hotel was clearly full, they chose to have only one person cooking the omelettes. It took over 1/2 an hour to get through the line. And while they cleared tables (at times there was not enough seating), the floor was disgusting. In the hallways, roomservice trays sat for 3 days. The sink in the room was cracked through. Staff was nice and polite and tried to accomodate.
Overall Rating
out of value="5"- 2.0 Hotel Service
- 2.0 Hotel Condition
- 3.0 Room Comfort
- 3.0 Room Cleanliness
"Hotel Staff"
Reviewed by Bill of Los Osos on Apr 8, 2008
Staff very friendly and helpful in answering questions about directions to different locations
Overall Rating
out of value="5"- 5.0 Hotel Service
- 5.0 Hotel Condition
- 5.0 Room Comfort
- 5.0 Room Cleanliness
"Under Construction"
Reviewed by a Hotels.com guest on Sep 29, 2007
Under construction it's a bit dustgy & noisy during the day but nice at night. I was there for a conference twice within 30 days it was very difficult to hear the presentations.
Overall Rating
out of value="5"- 4.0 Hotel Service
- 3.0 Hotel Condition
- 5.0 Room Comfort
- 5.0 Room Cleanliness
"Needs improvement"
Reviewed by Julie of Tucson, AZ on Jul 4, 2007
The bathroom was dirty, hair in the tub, signs of black mold around the shower wall. The furniture was run down and the fridge didn't work.
Overall Rating
out of value="5"- 4.0 Hotel Service
- 2.0 Hotel Condition
- 4.0 Room Comfort
- 2.0 Room Cleanliness
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