The hotel and hotel staff were great... They were very friendly and willing to help me an anyway they could. Only problem I had was with the parking. The people in charge of parking lost my car three times. Not only that but I paid for parking along with my room on my visa but was still charged cash by one of the parking attendants.. The hotel refunded […] my money because the parking attendant couldn't even prove what kind of car I drive... Read moreGenuine Hotels.com guest review
PleasantGenuine Hotels.com guest review
"Great place and view"
The roof top pool is a must visit w/ great views of the city. It's also a decent size for lap swimming. The room itself was spacious & clean. But the toliet paper handle was installed backwards and very annoying as the roll kept flying off and leaving a long paper trail. Kind of sad for such a nice place.Genuine Hotels.com guest review
"Very nice, clean and friendly hotel--loved it!"
The entire staff was friendly and courteous. The only bad thing that happened, and it wasn't the hotel's fault, was that some guests a few doors down, were letting their door slam, they gathered in the hall laughing and yelling late at night, early in the morning. I called the front desk, they sent security to get them to quiet down, which didn't happen […] for several hours, security tried at least 5 times to get them quiet. Read moreGenuine Expedia guest review
"Perfect place to stay in Philly"
From the second I stepped into the Windsor Suites to the second I departed, three night and four days..... everything was perfect, what a gem in Philly, right on the beautiful Ben Franklin Parkway.... just far enough from the hustle and bustle of Center City to the pastoral setting of the Parkway.... what a delight, and the rooms......... clean, well […] maintained and comfortable..... my room came with a full kitchen which was overkill for me, but nice to have, my one disappointment was there was no grocery stores that were close...... but other then that perfection for this seasoned traveler..... Read moreGenuine Hotels.com guest review
Excellent service and friendly staff. Rooms were clean and roomy.Genuine Hotels.com guest review
We had great time there. Small pool but better than nothing. Beautiful view, great location and wonderful staff. I highly recommend it.Genuine Hotels.com guest review
"Comfortable, Convenient with Exceptional Service"
Friendly service from the moment I arrived. Modern clean room with efficiency kitchen was spacious and comfortable. I would definitely stay here again.Genuine Hotels.com guest review
"Rooms are very big"
Location is great.. right in the middle of the downtown. Room sizes are big.. meant for a family to stay. I would like to see if they have smaller compact rooms for business travelers. I found the valet parking charges to be on the higher side.Genuine Hotels.com guest review
"Very nice stay"
Everything was great. The hotel could have used a little upgrading but overall was a very nice hotel. It would have been nice to know that they would charge me extra to park my truck there, since it was an "oversized" vehicle. Bit all in all a very pleasant stay.Genuine Hotels.com guest review
We had a wonderful stay at the Windsor Suite. The gym is awesome.I wish the pool was indoorsGenuine Expedia guest review
"Best stay ever!"
I was so impressed with this hotel! Even though technically I only had a view of the Comcast Tower from my suite, it was still stunning (particularly at night). The central location on the Museum Parkway was also very convenient. The amenities themselves were quite nice (the suite included a kitchenette with dishwasher--I've never even had a dishwasher […] at home!). There was also a big, comfy king bed :) Finally, the hotel staff were extremely professional and helpful. Overall, a great experience! Highly recommended. Thanks! Read moreGenuine Expedia guest review
Absolutely Wonderful!!!!!!Genuine Hotels.com guest review
Everyone was very friendly and helpful. Would stay here again. Location was perfect and attached food locations were very good.Genuine Hotels.com guest review
We stayed here in June while attending a concert at the Mann's Center. We are from out of town, and did have some challenges navigating through the area, and got lost in spite of our GPS directions, but called the front desk and the person who answered stayed on the phone with us, giving step by step directions, until we arrived at their front door. […] The staff was fabulous. The bell hop was quick to hail us a cab to the Mann's (much easier than finding it ourselves and parking once there), and he even cleaned off the bird poop that landed on me while waiting at the corner! The room was spacious, clean, and comfortable. A big plus was the lively (translated, that means LOUD) bar just off the lobby, where we enjoyed terrific bugers and beers before the show, and returned for a night cap at the end of the night. Would definately stay there again. Read moreGenuine Expedia guest review
"I'm very upset with u overcharging me for the dail"
When U overcharged me by $30/day I was very upset since after extending my stay at the same room the hotel charged me $ 169/day while your charges were $229 ,209,221,132 /Day \.I agreed with U to pay only $197.75/Day. Give me a good explanation to satisfy me or reimburse me the difference.Genuine Expedia guest review
Staff was very polite from the beginning! Room was as described. Located walking distance from museums, great restaurants, and Ben Franklin Pkwy!Genuine Expedia guest review
"Exceeded my expectations"
Great location, huge room, very friendly staff, and quite in room!Genuine Hotels.com guest review
"Baseball trip & night out"
Front desk was extremely helpful. Walking distance to a subway and a few bars. No complaints at all. Felt safe walking during day and night.Genuine Hotels.com guest review
"Nice place, marred by service"
The room was in nice, clean etc. But the first thing I think about is the terrible experience with room service. My 9 year-old daughter and I checked in late on a Friday night and immediately ordered room service, a burger and fries for me and pasta for her. This is a few minutes past midnight. The food was finally delivered at 2 AM! And the bill was […] $60. There's gotta be other clean rooms in DC. Read moreGenuine Expedia guest review
right in the heart of the city, just blocks from museums, great kitchen area, grocery around the corner, nice looking bar and two restaurants (didn't try as there 2 nites) very well kept, really helpful gentlemen on front desk (printed out directions for me ) nice in and out parking for $30 a day and could leave car till 6 on day of check out, all in […] all I would definitely make this a first choice for any future stays... Read moreGenuine Hotels.com guest review
Very friendly service, large room with all amenities (save toothpaste and combs), and perfect location!Genuine Hotels.com guest review
one day stay- it was pleasant. room was big and we were upgraded to balcony which was had a beautiful view. staff was friendly. would stay againGenuine Hotels.com guest review
The room and view were beautiful...but...we reserved a room with a single king or queen. They overbooked, so they "upgraded" us by giving us a room with a balcony. However, this room had two full size beds instead, and the heat did not work. We came into a room with the air conditioner blasting at 62* and wouldn't change no matter what we set the thermostat […] to. We had reserved the room with a credit card, and ended up putting the parking (which we later had to dig through the site to spot the pricey parking) on a separate card. Only to later find out they switched the whole stay to the second card, even though the girl specifically said only the parking would be charged to the second card. We will not be staying here again. Read moreGenuine Hotels.com guest review
"Love the kitchen!"
For extended stays, it's really great to have a full kitchen in the room for keeping breakfast and snack items! But, the hotel's location is close-by to a great number of restaurants.Genuine Hotels.com guest review
"Very nice hotel in Museum District"
Had a pretty good experience at hotel. Staff was very friendly, my room was impeccably clean and the other guests/residents were equally kind and joyful. Didn't care much for the restaurants attached to the hotel. (An Irish bar and an Asian/Chinese restaurants)Genuine Expedia guest review
While traveling up the east coast on our honeymoon, my husband and I wanted a hotel in the city. After looking throughout Hotels.com, we decided on the Windsor Suites. The hotel was beautiful and very clean. The front desk staff was incredible, especially Sheamus. I shared with him that we were on our honeymoon and he put us in a spectacular room. He […] made us feel extra special during this important time. We will be coming back to the Windsor Suites in the future!!! Read moreGenuine Hotels.com guest review
Good hotel to stay in. Can recommendGenuine Hotels.com guest review
We attended a conference at a hotel about a block away. The Windsor Suites Hotel rooms were way cheaper, way bigger and much nicer.Genuine Expedia guest review
"Awesome, in the heart of Philly"
What a room! All around awesome, beautiful accommodations, goose pillows and sheets, I felt like I was in a honeymoon sweetGenuine Expedia guest review
"Close to Art museums"
It was within a short walk to Barnes and Rodin museums so it was perfect for aan art trip. The Irish pub restaurant actually had very good food and wa sperfect. We ate there several times and I thought it was far better than usual hotel restaurants. Around the corner was a Fridays and a smal bar and grill as well.Genuine Expedia guest review
"Very nice hotel in the center of Philadelphia."
The staff at the Windsor were great - very helpful - going out of there way to make sure everything with our stay was good. The rooms were large, clean and well kept. The hotel is conveniently located a couple of blocks from city hall and the subway station.Genuine Expedia guest review
"Great Family Experience"
Went to Philly Zoo and then stayed with my 3 year old and 2 year old in the Windsor Suite- great experience, rooms and restaraunt were great. Location was perfect.Genuine Expedia guest review
On line/ internet/ 3rd party reservations are not consistent with advertisement. Requested a balcony and king bed. Thought that we were getting a room with a sofa as advertised can sleep four. Upon check in we were given a room with 2 Queen beds. Changed to king bed, as requested, balcony would be additional. Reserved 2 additional rooms to be side by […] side unable to accommodate. Hair from previous guest in tub and on floor. Housekeeping and maintenance staff very pleasant and accommodating. Was glad to have access to fresh air via sliding glass window! For the most part we enjoyed our stay! Read moreGenuine Hotels.com guest review
"nice hotel in a convenient location"
Everything about our stay here was fantastic! We were upgraded to a 1 bedroom suite with a balcony (wonderful view). Very clean, well kept rooms, bed was so comfortable. 3 huge closets (the 1 bedroom suite is about twice the size of my 1 bedroom apartment in Queens, NY!). They have Keurig coffee pod machines and offer complimentary coffee (regular or […] decaf) and tea pods plus bottled water. Everyone on the staff was so professional and nice (anytime we walked by someone on the staff, they asked how we were, if they could help with anything, and let us know their name). The gym on the lower level is a huge bonus (they have free earphones if you forgot your own), with various machines and weights and lots of towels if needed (there are also restrooms on that level). There are two restaurants connected to the hotel on either side (one is Asian, the other is an Irish pub). We went to the Irish pub a couple of times, great service and super delicious nachos and French Dip! The location can't be beat and the price is extremely reasonable (especially for the quality of this hotel). Will definitely stay here again. Read moreGenuine Hotels.com guest review
"The Play was cancelled but we came anyway!"
We had a wonderful one-night getaway at the Windsor. The valet staff that parked and retrieved our car was very nice and prompt every time. They are the first "face" of the hotel you will meet. Their appearance is clean and trustworthy. The front desk staff was professional and friendly. He made us feel welcome. This hotel offers security features that […] you'll find out more about when you stay. Our room had a balcony with a view of the city below, a king size bed and a relaxing bathtub that was really comfortable and clean. The traffic nor the guest next to us could not be heard in our room. We were in walking distance to stores and restaurants. The area is safe and clean. The people on the street gave us driving and walking directions when we asked. Speaking of restaurant, our stay included breakfast in the hotel restaurant. The pancakes were delicious! The waitress was friendly and professional. Our food arrived promptly and was hot! The roof top pool is outside. It was too cold to swim while we were there. The check out was a breeze. We will stay at the Windsor again! We felt the love!!! Read moreGenuine Hotels.com guest review
"My review on Windsor Suites"
We had requested a balcony on our reservation, it wasn't noticed by the front desk representative, so we had to move to another room after going back to the front desk to change. It would have been more convenient to us for them to have asked " I see you requested in your reservation a balcony" instead we had to change rooms with our 2 children after […] a long drive in the car. The Room was beautiful and clean. Bellman was very nice and helpful and apologetic. Restoraunts are very convenient and tasteful. Read moreGenuine Hotels.com guest review
"Great Location to visit Philadelphia!"
We stayed at this hotel for a 3 day visit to Philly. The parking was safe, secure, and included in the rate with come and go privileges. We never had to move the car. The location was the best! We walked everywhere. We were really right in the heart of everything we wanted to see. The hotel staff were all awesome, especially Seamus. We simply told him […] what we were looking for and he never steered us wrong. On our first night we wanted a lively local pub with live music. He gave us directions to a great place just a few blocks away. The room was large, clean, with a great balcony with great views. The hotel has a roof top pool that is very fun and open to the air. Having roof top access was unique and we got some great city photos. The kitchen in the room was well stocked with pots, pans, plates ect. though we never used it. The room could have used another mirror. The only mirror was in the bathroom. I would definitely return to this hotel. If you go and you see Seamus, tell him Mrs. Hollywood says hi! Read moreGenuine Expedia guest review
"Walking distance to attractions"
Nice hotel. They let us check in early which was a huge bonus . . .parking was a tad expensive but overall a nice hotel within walking distance to attractions in Philly.Genuine Hotels.com guest review
I really enjoyed my stay at the Windsor Suites. It was my first time staying and I really enjoyed my stay. Definitely will stay again.Genuine Hotels.com guest review
I would stay here again and again. A great place to rest at night.Genuine Expedia guest review
Immaculately clean, full kitchen, centrally located with a balcony overlooking downtown, friendly staff and reasonably priced. Who could ask for more? Will definitely rebook next time I'm in Philly.Genuine Hotels.com guest review
"Nice hotel, well placed."
The woman working the front desk was luke warm, not really friendly but not abrasive. I arrived to an immaculate room with a rather small tv (but that's not why I'm there), the water to the toilet was off. I turned it on and the toilet was broken (constant flush), maintenance (who was VERY nice) had it fixed in 40 or so minutes. The shower water pressure […] is very very low, other than that it was a great stay. Read moreGenuine Expedia guest review
"Great location & value!"
Close to several museums some within walking distance. Parking garage right next door just park and walk right into hotel lobby. Wawa right around the corner major points!Genuine Hotels.com guest review
"great foe family or extended stay"
Had the one bedroom with a kitchen which was great for kids. The location is easily walkable to museums, restaurants and historic district.Genuine Hotels.com guest review
"Good experience at a good location."
It was a very good hotel experience. It is a little uncomfortable to drive around when looking for a parking lot. The parking lot next to the hotel it's super expensive considering that we are guest in the hotel. Found a much economical parking lot about 3 blocks away. The hotel room was very nice and clean. The hallways walking to the hotel need a […] little of attention. The fitness center was ok too. In a hot Summer afternoon the pool at the roof deck it's a perfect spot. Read moreGenuine Hotels.com guest review
I really liked this Hotel. It was warm and comfortable. The aesthetic was simple but thoughtful and pleasant. It felt apartment-boutique which was a pleasant surprise.Genuine Hotels.com guest review
Overall, a good value. It was close to Center City, a good price for the rooms and relatively nice experience. However, the images of the rooms on their website are misleading. We were lead to believe we would have a large walk-in kitchen with and island. instead it is just a single counter top against the wall. The rooftop pool was disappointing, and […] our balcony had no chairs and felt uncomfortably high. Overall, an ok room, but don't be fooled by the nice images on the website. Read moreGenuine Hotels.com guest review
Did an overnight stay and was very pleased. Price was good for the the room which was a suite with balcony and small kitchen. Would stay there again. Restaurant at location was very good and parking garages in areaGenuine Hotels.com guest review
I got a free upgrade to a one bedroom room with a balcony. I didn't get a chance to check out the pool on the roof, but everything about this hotel was more than fair for the price. Paid around $180..00Genuine Expedia guest review
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