Walt Disney World Swan - Lake Buena Vista 28.36479, -81.56041

The hotel is nice and relaxing. Too large for my taste. Great transportation system. Did not use my car for 4 days. Nice parking area.

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My third time here. Easy access to Epcot and Movie parks. Public and dining areas are attractive. The room floor corridors and rooms are decentely fitted commercial hotel quality.

Great stay...but like others have said in previous posts be aware of resort fee and parking fee the hotel will charge once you get there.

The hotel was beautiful and the rate was reasonable, until we arrived. Then we found "hidden charges." There was a resort service fee of $12 per day for use of wy-fi and the gym and two bottles of water. We didn't kow about this until we received our bill on the final day. In addition we had to pay $10 per parking (for self parking or $17 for valet parking.) We could have satyed at a "real" disney property for the same price with no hidden fees.

After exploring the parks there is no better place to rest your weary body than in one of their luxury beds!! Wonderful!

This is a great hotel! The pool area, which is shared with the Dolphin, is fantastic! It has a water slide, baby pool, playground, etc. This hotel is in walking distance to the Disney Boardwalk and Epcot. The shuttle is very convenient but gets very crowded at night on the way back from the parks.

This hotel is alright. It has a great pool and pretty walkways. The rooms and hotel itself (hallway, elevator, bathroom, etc.) are not the high standard you expect when checking in however the beds are comfortable and the Starbucks coffe in each room is excellent. Unfortunately on our visit, my wife and I were woken up at 8:00am on a Saturday morning by a relentless banging on our door. It was houskeeping. She told us we need to have a hanger on the door if we did not want to be disturbed. We did not have a hanger in our room, in fact, our guest services booklet in the room was written on and obviously not changed or replenished since the previous guest(s). I asked her to leave us alone, checkout was not until THREE HOURS later. This happened TWO more times that morning and the front desk shrugged it off as if it was just too bad. Unbelievable. Other than that it was ok in a pinch, but seriously, 8:00 AM on a Saturday vacation for two overworked business people trying to get a little R&R... give me a break!

Beuatiful property. Great time at Disney as always. Had issues with the extra charges. $10 a day for 2 bottles of water, use of the pool, gym and local calls. Figure that is part of staying at a "high end" hotel in the first place. Biggest complaint is they charge you for parking your car every night. That was my biggest gripe. Upon check out, I brought this up at the desk and was asked to fill out a survey card. I did express myself and it's been weeks and not even a call. I had expected a call from guest relations within a few days. I was in the franchise retail business and when a complaint or a praise came to our site I always called to thank the customer for the feedback. Not here. I have spent thousands of dollars at Disney over 7 or so visits. Stay at their hotels, eat at their restaurants, go to their parks. Too bad a concern about a parking charge is not important enough.

I really enjoyed everything about the stay EXCEPT for the mandatory "resort fee" and parking fee, especially since we didn't even use any of the services that the resort fee paid for.

We liked the hotel very much. Even if the rooms didn't have the 'Disney' character, they were clean, the beds were amazing and the service was great. It was located perfectly. We could walk to the Board Walk and take the boat to the Hollywood Park and Epcot. When we will go back we will definitely considering staying there again.

The hotel was great, the grounds beautiful,and location convenient.Have an issue with paying an extra $9.00 aday on a package we had no choice of accepting or denying.Even that would not be an issue if the cleaning staff would remember to leave the daily bottled water,coffee cups.This charge also included parking of our own car on the hotel grounds.You dont expect your patrons to walk to the hotel do you.

I was very surprised to have received such a great price for this hotel. We've considered booking there in the past, but it was very expensive! We actually are Disney Passholders and were not able to get the great rate that Hotels.com offered. My only complaint is they charge a mandatory $10 per day resort fee that is not mentioned until you arrive.

We really enjoyed our stay at the Swan. Our room was spacious, and comfortable. The hotel staff was accommodating. We especially liked its proximity to the boardwalk and Epcot. We think it was an excellent value for the price we paid and would stay there again.

Beautiful hotel with great ammenities. Great for both kids and adults with easy access to great restraunts and entertainment. I've been to several WDW resorts, and this is one of my favorites.

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We stayed at the Swan for our honeymoon. The staff was friendly, and our room was fantastic - with a balcony overlooking Epcot. We were able to comfortably watch the Epcot firework from our balcony. The short walk to play mini-golf and to visit theme parks was a major perk. The grotto pool was also very nice. We plan to stay again in the near future.

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Beautiful and very clean. Close to Epcot Center.

GREAT LOCATION EASY TO GET TO AND FROM THE PARKS. THE STAFF WAS GREAT BEAUTIFUL VIEW OF THE BOARDWALK.

The toilet overflowed at 4.30pm after 3 phone calls at 10.45 pm we finally had the mess cleaned up very disappointed, otherwise nice hotel

The room had a musty odor too it and felt very humid. I had to call security to unlock the room safe twice when it jammed. There was also a daily fee to park at the hotel as well as a Daily fee for the convienence of a telephone in the room.

I was satisfied with the hotel, good amenities if your staying in Orlando and doing various theme parks over several days. A good place to relax. The resturants are busy, so you have to make reservations ahead of time.

Perfect location for a trip to Walt Disney World. Shuttle service was fast and convenient to all parks. Toilet flush handle fell off on first useage. Should have been found by the cleaning person and fixed before assigning the room to gueats. Recommend stay for Disney patrons.

We got an excellent rate on hotels.com but I would not pay the average rate which is around $275/night for this hotel. It was a nice hotel and you can't beat the location and transportation convenience relative to Epcot and Disney Boardwalk. We got very lucky with the rate we paid and I'm not sure we would get that rate again. The pool is super and good drink specials at the pool bar.

We were on vacation with our two children, 7 and 4, and were very happy with our experience. The room was clean and comfortable and we all had a great time in the pool area (there are several pools to choose from). The only negative was that you can hear people in the room next door.

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location perfect staff was very nice only problem was the air conditioning was not cold, we had to have maintenence fix it and then it was still never cold enough. also the mini fridge in our room had a terrible odor in it so we had to get that replaced too. its an older hotel but i felt it was a great deal for the price we got on hotels dot com. you cant beat the area walking distance to mgm and epcot. would stay there again with no hesitation.

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I really like the hotel and everythng about it. Very nice place to stay

Great Hotel, food expensive. We stayed there because we got a geat rate from hotels.com. Costs $10.00 a day to "self park" (that was somthing we didn't like). Very upscale.. Pool was unbelievable...

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With having two small children 4 and 2 a standard room was a little small with all your gear. Access to parks was great and boardwalk was a short walk.Pool was nicely oversized and kiddie pool was great for the little ones. Great time

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The hotel was very nice and clean. The staff members were very friendly and able to answer all our questions. The shuttle buses pick you up at the hotel and take you to the different parks. Glad we stayed there. Will definitely go back. The only problem was with the plumbing. Water would back-up in the tub and sink. Felt like I took a bath instead of a shower with all the water in the tub. But other than that, we had a great time.

The Swan is a nice, clean and comfortable hotel. Service is good. But, The additional fees per day are an un-welcomed surprise. We were charged a $10 fee/day for 2 bottles of water and Wi-Fi access. And the parking is either $10/day for self park or $16/day for Valet. It seemed everything was an additional fee in the Hotel. For the price the Hotel was booked, I thought it was a good deal. But with these additional fees - not so much. There are many less expensive Hotels that provide the same service.

Loved the resort. Kids REALLY enjoyed the FIVE swimming pools.

Great location, room, service. Couldn't have been happier.

I go to Disney probably twice a year and usually stay inside the park. This was my first time at the Swan and while a great deal for a very nice room my only complaint is the transportation to and from the hotel. Depending on the park we could be 5 stops from getting home or to a park. That was frustrating as the buses had so many people on them that we often had to stand because of the sheer number of stops and people heading that direction. Other than that it is a very nice hotel and it was a nice feature to actually have Disney transportation.

Very nice hotel with great location that provided more than what was expected for price paid. Only negative was cleanliness of linens found on beds. Overall a great experience at a reasonable price for all the amenities of a disney resort.

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I enjoyed this hotel. The location rocked, the pool was so much fun. But for what this hotel usually asks for per night Im surprised b/c it wasn't that nice for over 200 a night. I got it on a deal so i didnt mind my price but oh my word!

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My boyfriend and I stayed here. We went to all of the Disney parks. The ferry to Hollywood Studios and Epcot is very convenient, and the busses run frequently to the other parks. Hotel was quiet and clean, and room was a good size.

The Swan was just ok. Not as I was expecting. It was dated but the room size was fine. Not too kid friendly except for the character dining at the restuarant there which had character dining but only on certain days and times. The boardwalk nearby is good but only after 5pm, it was a ghost town before 5pm. Pool area was ok. Should be cleaned more frequently.

One Bus serviced the Swan (700+ rooms), the Dolphin (700+rooms) and the Boardwalk Hotel. At popular events like fireworks, opening and closing of parks, transportation was a nightmare. The other on site hotels had 1 bus per resort. Hotel was great, transportation - NOT.