"Very Nice Hotel"
The room was very clean. I'm not sure why people complained about a smell in the rooms because I didn't experience a bad smell. If using a GPS make sure you key Orlando as the city instead of the city that as listed for the Hotel address. I updated my maps before I left home and it still put me in the middle of the highway. This was my only issue.Genuine Expedia guest review
Excellent place to stay! Very enjoyable and close to Disney. All hotel staff was very nice.Genuine Expedia guest review
This isn't a real disney hotel. I didn't know it before checking in, but this hotel is operated by a third party. Previous reviews were accurate, The room smelled musty. Otherwise it seemed clean. They charge an additional $15/ day to park on their lot with no disney parking pass and $20/ day resort fee. You might as well stay at a real Disney hotel, […] they don't nickel and dime you. Real disney hotels give you a parking pass to all the parks. The decor is outdated. The television is small. The location is good, not great. You can get to Epcot easily but the other parks require a Long bus ride with stops at other hotels. Again, other Disney hotels have their own dedicated busses. Over all. It was clean but I would not stay there again. Read moreGenuine Hotels.com guest review
Great, but the bathtub handle broke and they came to fix it right away so we could all showerGenuine Hotels.com guest review
Easy access to Disney. Great location. Walk to epcot and Hollywood studio.Genuine Expedia guest review
"We had a wonderfull visit"
Everything, was well peeped and convenient to Boardwalk, and the Disney attractions, Very Splendid Pics at Night, my only concerns were , no new soaps & Shampoos in Bath after 1st day , counter tops were not wiped clean upon days cleaning, Alarm clocks would not set. Love to see the Hotel get the Fast Pass Magic Bands , Mostly we had a terrific visit […] Thank You! Our reservation staff was excellent!!! Read moreGenuine Expedia guest review
"Close to Hollywood studios and Disney boardwalk"
Close to Disney and boardwalk. Great pool and activities for familiesGenuine Expedia guest review
"Very nice hotel !"
Better hotel for Adults than children. Also be aware of extra charge per night for parking and resort fees not included in room price.Genuine Expedia guest review
"Great pool slide"
Kids loved the pool, short bus ride to parks. Great valet service, definatly recommend paying the extra for valet, they are happy to get your car several times for the same fee. Also gives free parking at the parks.Genuine Expedia guest review
"what a dump"
this place is soooo outdated. it reaked of perfumed disinfectant. you can stay at a 5star hotel off property for this price. we only stayed because of location and i would have moved if it wasnt for my husband. the hotel staff were well aware of these issues when i spoke with them. time to close and do an overhaul-yesterday!Genuine Hotels.com guest review
had a great time. The resort was beautiful and so was the room. The bed was very comfortable. Could walk to the theme park from the resort.Genuine Hotels.com guest review
"Great outdoor space"
This was my second time staying at the swan, first time was a long time ago when I was a kid traveling with my family and second now being a young adult with my spouse. My reason for coming back was because of the amazing outdoor space, multiple pools with a waterful and outdoor bar. Plus It's also right on the water where you can hop onto the boat […] to go to Hollywood studios and Epcot. If you want to go to magic kingdom or animal kingdom they also have a bus that picks you up and drops you off at the front of the hotel. The staff was very helpful. Specifically one guy rememebered us, and everytime he saw us he asked about our day and remembered everything we talked about in detail. My only thing was that with this being such a nice place, I think they need to do a little more up dating on the bathrooms and hallways, they were nice, but you could tell they needed an update to keep with the luxury feel. Over all we had a wonderful time! I would deffinately recommend this for couples or family's with young and old children. Lots of things to do! Read moreGenuine Expedia guest review
"Excellent proximity to Epcot"
Liked the location and staff is very friendly. Room was spacious but had a slightly musty odor. Fridge was out of order which they replaced right away. Unfortunately replacement was quite noisy.Genuine Expedia guest review
"Well kept and beautiful hotel on Disney grounds."
Upon entrance, the hotels colors, artwork and landscaping give evidence that this will not be your ordinary hotel stay. The grounds are well kept, with the center drive area landscaped with flowers & places to walk (and enjoy the FL sunshine). The valet, bell & check in staff are all professional and eager to assist in making your stay as enjoyable […] as possible. The sculpture and artwork in the hotel all accentuate the stay. Read moreGenuine Expedia guest review
"Not what the pictures show!"
Hotel real close to theme parks. Only plus. Room wasnt classy for the $ i paid.Genuine Expedia guest review
Great location, although not a true Disney hotelGenuine Hotels.com guest review
Very comfortable. Staff excellent. Not as spread out as most books say. VERY close and convenient to EPCOT...within walking distance. Will stay here again.Genuine Expedia guest review
"Pricey but worth it !"
Location is excellent - easy access to all parks by bus, for some like Epcot even by boat ! Can stay at hotel and vicinity and have plenty to do and see and eat with boardwalk and several swimming pools etc. Be sure to budget for very high prices but if you want to have fun as parents or grandparents and let you kids do their own thing this is and ideal […] setup. Hotel itself could also be called "Swank" - very clean and impressive décor. Read moreGenuine Hotels.com guest review
Nice hotel on disney. Food expensiveGenuine Hotels.com guest review
"Perfect for our purpose"
Very convenient location. Close to Boardwalk, Epcot, MGM Hollywood, & Mandara Spa. Great shuttle service. Clean grounds. Only complaint is very slow room service x 2 attempts. Room was decent not as good as expected & no fan in bathroom.Genuine Hotels.com guest review
"Great hotel at the center of the Disney parks"
Again great hotel, where there is no need to go anywhere outside of the hotel. But when compared to other Disney hotels it's doesn't has the Disney Magic touch. It's no critique, could also be the position of the hotel, but it could for the same thing be a top hotel on the Miami South Beach area. Again it's a fully equipped hotel where everything is […] at hand from large rooms to good restaurants and great location to start exploring the Disney parks. Read moreGenuine Expedia guest review
"A resort i always come back to stay"
I love staying at the Dolphin/Swan resort hotel every time I come to Orlando Florida. The location you cannot beat. You have the boardwalk in walking distance, Epcot seen from afar, the Tower of terror seen from your room, and the transportation of the shuttles are A+. Both stays here have been pleasant and above satisfactory. I was here for the Disney […] Princess half marathon and the hotel was accommodating in transportation to and from. The staff was exceptional in all your needs. Will stay here again next year for the wine and dine 1/2 marathon. Read moreGenuine Hotels.com guest review
"Not good value but good location for Epcot"
Overall, we were disappointed at the condition of this hotel - the rooms need major updating; the value of what we paid vs. what we got was really off balance. The saving grace was that the bed was really comfortable but overall it was a room we didn't want to spend any time in at all. The hallway outside our room had a chemical odor. The location is […] convenient and the dining options in the hotel are great but it falls short everywhere else. Sadly, we will not be staying here again. Read moreGenuine Hotels.com guest review
"Good Location able to walk to Epcot"
Good Location Staff was good room was disappointingGenuine Expedia guest review
"Nice hotel close to Disney attractions"
Enjoyed my stay and was close todos bet attractionsGenuine Expedia guest review
I had booked the room Valentines weekend with no problems! Went to Epcot and preregistered at the hotel before we went to the park. Saved money on parking twice! Took a nice 15min walk to the back resort entrance to Epcot. Got a call around noon that our room was ready. Went back to the resort on the boat and rested. Headed back to the park in the evening […] to enjoy the fireworks show. Also ate at the ESPN grill which is on The Boardwalk right next to the resort! All in all an amazing weekend! Go yearly to the parks being FL residents so I'll definitely stay here again! Read moreGenuine Hotels.com guest review
Room had no heat and atendants seemed to care lessGenuine Hotels.com guest review
"Very convenient to all parks."
We were very pleased with the overall appearance, location, and staff at the Swan. This was a spontaneous last minute trip. Having stayed at much more expensive Disney hotels in the past, we were very pleased with the rates and the hotel itself.Genuine Expedia guest review
"Not up to Disney Standards"
Room was old and musty smelling and the towels were not fresh. Seafood buffet was skimpy and not well presented.Genuine Expedia guest review
"Too many business people"
We liked about everything at this hotel other than having to pay to park (really?) Obviously geared toward the business people. There where herds of them...Im serious. We waited forever to get to the elevator due to a meeting letting out. We couldnt get down the hall or cross the mass of people. Of course its close to Disneys attractions which is why […] we stayed there, but maybe not such a family hotel and it wouldnt connect with the new Disney app they want you to use or the bracelets that had our ticket info on them. Read moreGenuine Hotels.com guest review
"close to attractions"
We liked the convenience of taking the bus and tram to the sights, the food was excellent, the bar a little small. Did not know there would be a convention there, made it to crowded and noisy, but the hotel is very nice.Genuine Hotels.com guest review
"Nice place but why the nickel and dime charges??"
The Swan was comfortable and accommodating. Our issue though was the nickel and dime style "resort fee" of $20 to pay for use of the fitness facility and two bottles of water in the room. Most hotels provide the facilities at no charge so essentially, the charge was for two $10 bottles of water. When I offered to refuse the "water" I was told the charge […] was mandatory. So a $15 parking charge and the water made for $45 of unnecessary expense on top of the overpriced restaurant in the evening and expensive coffee in the morning. Read moreGenuine Hotels.com guest review
"Certainly not luxury"
Rooms were clean and comfortably sized (relative to other Disney resorts. Nothing special about the accommodations that give you a feeling of being special or pampered. Best for onsite conferences or conventions. I would not stay here on a vacation.Genuine Expedia guest review
"Great location. Exceptional staff. Good deal."
We really enjoyed our stay at the Walt Disney World swan. We liked the location and amenities. Hotel staff went above and beyond - what you would expect from Disney - maybe even a little better. There was a refrigerator in our room, which is great since my husband and I often bring along more healthy options to snack on; however, we put our milk and […] other items in when we arrived and discovered the next morning that it wasn't working. That was my ONLY complaint, and we didn't tell management since we didn't know it wasn't working until we were almost ready to check out. Besides that, great stay and a really fun and relaxing time. Read moreGenuine Expedia guest review
This was my first Disney vacation. I was surprised at the cost of hotel rooms. I did not want to take a chance with the Disney’s "Value" or "Moderate" hotels, but the deluxe resorts were out of my budget. I knew I would not be at the hotel for any length of time as I would be spending all day at the parks! I just wanted something on the nicer side, […] on Disney property, availability to use the free Disney transportation & a decent rate. The Swan was considerably less per night than the luxury resorts and I was pleasantly surprised. Any time we needed a request from guest services (more water, coffee, etc.), it was handled promptly & efficiently. The on-site concierge was helpful with questions. Distance to parks: The Magic Kingdom 20 min shuttle ride; Animal Kingdom less than 15 min and Hollywood Studios was only a 7-min boat ride away. We were walking distance (literally 3 minutes) from the Boardwalk area which was fun to do in the evenings when we did not go back to a park. We WOULD stay here again. P.S. - from the airport, don't bother with a shuttle service or you will have to wait for all the other hotel stops. We learned the hard way when our flight got in @ 1pm but we did not get to our hotel until nearly 3pm. I wish I had just known to get a town car - only $15 more than the shuttle and less than a 35-minute ride and you are door-to-door. Read moreGenuine Hotels.com guest review
"location good buses slow"
location to Epcot and MGM very good, if you have to take a bus be prepared to have to wait both coming and going. Be careful of the " resort services" fees also $112.00us per room on top of room rate.Genuine Expedia guest review
"Nice hotel close to everything"
Great I have the best time with my wife I stay there againGenuine Expedia guest review
The hotel is very well located and connected with the Disney parks The hotel rooms are a little bit old and the mantainance of the structure is ok but it could be even better, but despite of that the restaurants and services attached are carefully well chosen The bathrooms can improve a little bit alsoGenuine Expedia guest review
"Hotel in Disney World"
Easy access to Epcot and other Disney venues I had expected a Westin brand hotel would have more up to date decorated rooms - the guest rooms were tired Room was clean and temp control workedGenuine Expedia guest review
"Enjoyed our hotel stay"
The Swan was close enough to walk or ride the boat to the Boardwalk. Bus transportation was provided to the Disney Marathon for us runners and our support. Facility was clean and well maintained. Enjoyed our time ther but bummer that Winter even hits Florida.Genuine Expedia guest review
"Fees fees fees!"
This hotel is a beautiful property. But with the fees and rediculous priced mediocre food its not worth it. I was under the assumption that it was a Disney property and its not. Was charged a manditory $20 resort fee and $15 parking. That was disclosed but I didn't read the bottom of the page about it because of me assuming its disney and them being […] the same across the board. We had a burger, blt and cheesesteak for lunch and it was $60! ...and we had water to drink! Coffee in the lobby? That will be $4...for a regular coffee. Our room was clean and the beds were very comfy but the dresser has carvings of initals and names in it and we had to call for a coffee maker. With all the fees our room was over 300...and would buy you a VERY nice suite or at many of the disney properties and you wouldnt be feed to death. The bell hops also were not very happy that we took our own bags and told scolded us to not leave our car there as we unloaded our bags (even though my father was in the car, we were not blocking anybody and nobody was there) we were just trying to unload our bags a little closer then park to check in. Like I said beautiful property but your money goes waaaay farther at a disney property. Read moreGenuine Expedia guest review
Within walking distance of the Boardwalk, Epcot and Hollywood Studios. Great Italian restaurant in the hotel. Very friendly and helpful staff.Genuine Hotels.com guest review
Reading the gusts reviews is disappointed us more than what we expect, the Disney World Swan looks very nice on picture but room was really dirty base on the hotel level specially ""BATHROOM""!!!!. Parking fees and resort fees really high depend on what are they offering during our stay.Genuine Expedia guest review
"Not worth the money"
Spent two nights at the swan. Was not impressed with the hotel for what it cost. Moved over to the Waldorf Astoria for the rest of the trip. It was about $30 more a night but well worth it. It was a much nicer hotel all around, better food, better rooms, better staff......highly recommend going there instead!!!Genuine Expedia guest review
"No complimentary airport pickup"
This hotel is not part of Disney's property, so the airport pickup service of Disney's Magical Express is not offered for the hotel. And this hotel does not provide any complimentary airport pickup.Genuine Hotels.com guest review
"Good value, great location"
We stayed in the Swan for 2 weeks. We initially picked this hotel due to its relatively cheaper value compared to one of the Disney themed hotels and its great location. I must admit that I was feeling quite apprehensive prior to our trip as quite a few reviews were negative! I can happily report that we did not have anything to worry about as the hotel […] was great (though a bit dated!), staff were very friendly and we were grateful for the central location (10 minute walk to Epcot, 15 minutes to Hollywood Studios, 5 minutes to Disney Boardwalk). Overall very satisfied with this hotel and will not hesitate to stay there again. Would definitely recommend this hotel to anyone else. Read moreGenuine Expedia guest review
It was a wonderful experience.Genuine Hotels.com guest review
"Almost Disney experience without the Disney price"
Convenient location, some Disney perks, and relatively low price. Last year we stayed at Disney's Boardwalk Hotel. It's right across the lake (a bit closer to the back entrance to Epcot) and uses the same Disney boats & buses and cost about 4x more than we paid for the Swan through hotels.com. Our room at the Swan was a basic hotel room with a view […] of a not so attractive roof. Since we only slept there, it didn't matter. We got two free bottles of water per day. Had a refrigerator. The Java bar was great for a quick breakfast of pastries, yogurt, chocolate milk for the kids, egg & cheese croissants for the adults and coffee if course. Disney transportation was free; ~10 min by boat to Epcot or Hollywood Studios, bus to Magic Kingdom and Animal Kingdom (didn't pay attention to ride length). We'd definitely choose this deal over the more upscale Disney properties in the future to save money again. Read moreGenuine Hotels.com guest review
"No service after check in"
Our check in clerk at the front desk was wonderful. We travel with our daughter, so we booked a double queen room. It wasn't ready at 3:40pm so we accepted a King with pull out. Only issue, they never made up the pull out for us. We can all fit in a king, so I gave up after day two (stayed 4 nights). They offer a "green" solution, which typically means […] no fresh sheets & towels when you hang up the sign. At this hotel, be warned, it means they ignore you for your entire stay. Even if you don't hang up the going green option, it also isn't supposed to apply to more than 3 nights, but even on the 4th day no maid service. We never received soap, shampoo, bottle water (they charged us $20 a day for bottled water we never received). We ordered room service that we never received, thankfully they didn't bill for it. On day 2 I gathered trash from our room, bagged it in a trash bag and put it outside out door. It sat there for at least 24 hours before being removed. I'm slightly shocked that our room was clean upon arrival.... Read moreGenuine Expedia guest review
"Nice hotel between Epcot and Hollywood Studios"
The hotel is good, and the location is great. The room we stayed in was alright, it had a small balcony but we had a poor view. Our room was above the vents of one of the restaurants so the smells from the restaurants blew straight to our balcony. The beds and sheets were comfortable. I slept more than I do at home. The hotel has great transportation, […] water taxi to Hollywood Studios or Epcot, bus transportation to Magic Kingdom, Downtown Disney and Animal Kingdom. Resort fees and food options were very expensive. We bought the SPG Dining for the kids but that was a waste of money since they do not really accept their own dining program. None of the restaurants at the Swan accepted the plan and very few at the Dolphin. Read moreGenuine Expedia guest review
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