I had a great stay at the Westin Swan. This is my second stay with this hotel. The staff was very friendly, and the room was very clean. Not all Disney'd out like other resorts in Disney which is what I love about it. Only complaint was my room was not ready by the check in time but besides that I highly recommend this hotel.Genuine Hotels.com guest review
"Nice hotel, beautiful surroundings and convenient"
Had specifically asked for a room on a high floor at the end of the hallway when booking and received the very first room in the hallway, near the elevators. The room was extremely hot even after turning it down to 65. Maintenance said it was working, but he didn't have to stay there. We asked to switch to a different room with working a/c away from […] the elevators. They were very accommodating and moved us up 3 floors to the middle of the hallway with ice cold a/c. Not sure if we didn't get that in the first place because of booking through Hotels.com, but would have been much happier had we just gotten that room to begin with. I have stayed at the Dolphin many many times before, this was my first stay at the Swan. I will stick with the Dolphin simply because the rooms are bigger and there are far more balcony rooms available. Read moreGenuine Hotels.com guest review
"Great place good value"
Enjoyed our stay here. Great place. Good value.Genuine Hotels.com guest review
For anyone going to EPCOT the Swan is a no-brainer as you can easily walk or take a ferry to and from EPCOT. Facilities are clean and rooms very comfortable. Several great pools if you want to use the resort and a variety of restaurants and bars between the Swan and Dolphin across the walkway.Genuine Hotels.com guest review
Awesome location. Could update furniture looks like original from when first built. ..Over all great stay. Will be backmGenuine Hotels.com guest review
"Location. Location. Location!"
Stayed the weekend at the Swam. The location was perfect. We had very close access to the Boardwalk, Epcot and Hollywood Studios. All within walking distance and connected by sidewalks. Our room was very clean and even though we had a basic room we could see part of Epcot and all of Hollywood Studios (just request a high floor viewing both). The front […] desk also gave us free drink and ice cream coupons since it was my wife's birthday. The pool area was huge. It is shared with the Dolphin so there is one large pool with waterfall, two kid pools and two "smaller pools.". Very easy to find a chair and many are in the shade. I will definitely stay here again. The price of was very reasonable for what you get. Hotel of choice! Read moreGenuine Hotels.com guest review
The phone on the desk didn't work at all and the cordless phone by the bed had a horrible background noise. The connecting door for our adjoining room didn't work well. Engineering had to come up to get it open and then we couldn't close it.Genuine Hotels.com guest review
"best of the best"
experience was excellent.The area has all the facilities for everyoneGenuine Expedia guest review
"Great hotel with easy access to Epcot."
It was a wonderful experience. Food and service were excellent.Genuine Expedia guest review
"Great location, great price"
I was expecting an older, run-down hotel for this low price but I couldn't have been more pleased. This hotel offers the first-class "Disney experience" you would find anywhere on Disney property. The hotel and grounds are beautiful, the pool area is very cool and the staff is top-notch. There was a pizza crust behind the curtains and housekeeping forgot […] to take out the bathroom trash from the previous guest, but nothing that spoiled the overall stay. Walking to Disney Boardwalk was less than five minutes and Fantasia Golf is a five minute walk the other direction. This place was a nice surprise. Read moreGenuine Expedia guest review
Very nice walking distance to Epcot and Hollywood studios. You can take a boat to the parks. No issues buetfual views and the pool is unreal. Beaides the 30 doller charge per day which I still think is extremely stupid. Would go backGenuine Expedia guest review
Great time. Convenient shuttle rides to all the parks.Genuine Expedia guest review
Staff was ride. Hotel outdated. Not kid friendly. To many conventions going on ruins the feel of being in Disney.Genuine Expedia guest review
"Great disney world family oriented hotel"
Great hotel,excellent service My kids love it.Genuine Hotels.com guest review
Great Resort, love the lighting at night, very convenience you can find anything in this resort.Genuine Expedia guest review
"Best location and hotel ammenities but needs work"
Location and restaurants are the best! The staff is also very friendly and helpful. The halls to the guestrooms and rooms themselves need a lot of work. For being a Westin, very outdated. Its great that you can walk to Epcot and the Boardwalk which has a lot of entertainment at night for families.Genuine Expedia guest review
"Twin to Dolphin, shuttle to Disney"
With the addition of the transportation option, and carring on our luggage, the trip wently smoothly! Hotel was great! Food was great! Magic Kingdom the Best!Genuine Expedia guest review
"Labor Day weekend 2014 - Swan style"
Absolutely perfect! My granddaughter's 5th birthday was celebrated over and over during our stay. Laura (Concierge) surprised all of us by sending pink ballons, a birthday card and a gift while we were having dinner.Genuine Hotels.com guest review
"A little to far from Disney"
It takes the bus way to long to get to Disney(30mins). Hollywood Studios and Epcot are not too long of a ride since you can use the boat. I didn't like the $30 hidden resort charge per day they surprise you with during check out.Genuine Expedia guest review
"close to epcot, boardwalk and hollywood studios"
Close to theme parks, nice to walk or take boat there. Resort fee and parking fee pretty steep. Should roll it in to room rate. Hotel staff very friendly and helpful.Genuine Hotels.com guest review
One night getaway over Labor day holiday weekend and very disappointed. Room was musty, foul smell, AC did not work properly, renovation occurring, walls are paper thin so very noisy. Also extremely long wait at Kimonos and bad service. Have stayed here a dozen times and will not return until the rooms are completely renovated.Genuine Hotels.com guest review
"Pay for Parking!"
The hotel staff were really nice and the hotel was beautiful, however their are hidden fees which were ridiculous. $16 per night for parking on the hotel grounds and $23 per night for hotel fees which cover use of the gym, 2 bottles of water and phone calls all of which I did not use. My daughter, wife and I all have cell phones and we did not need […] a gym because we were at Disney. So whatever price you are quoted, add $40 per night. Read moreGenuine Hotels.com guest review
"Quick stop in"
We decided to extend our vacation and add a day at The Magic Kingdom. The Swan is close to Epcot, but the bus to MK was convenient both going and returning. Our time in the Swan/Dolphin pool the next morning was great. As a family of 4, for an extended stay we prefer a larger room with divided bathroom, but for a short stay, the two-double room was […] fine. Good restaurants on site. I can see how this would be a great hotel for a convention stay. I'd easily choose the Swan again. Read moreGenuine Hotels.com guest review
Very enjoyable stay. You wouldn't even know they were doing maintenance on half the hotel unless they tell you. Well disguised and away from all visible areas.Genuine Hotels.com guest review
Mid service would constantly knock on the door even after we told them what time we would be out of the room. Other than that god stay. Rooms are kind of tired could use a remodelGenuine Expedia guest review
"Great location to Epcot"
10 minute walk to Epcot & the concierge could not have been nicer-Genuine Hotels.com guest review
"Impromptu Disney Trip"
My family and I stayed here for 3 days and I observed that you could not hear your next door neighbors. That's really important because i want to relax also I'm sure they don't want to hear my kids playing loudly :) I liked the linen & towels they were unstained, clean and the sheets were smooth / soft!!! :)Genuine Expedia guest review
"Everything In One Location"
The Swan was perfect. Friendly and attentive staff, beautiful grounds, and everything you need without having to ever leave the hotel's property. Highly recommended.Genuine Hotels.com guest review
It is walking distance to epcot and the boardwalk which is really nice. The pools are very nice. Walking distance to the dolphin hotel where the arcade is better and there is a laundry mat there that we used while playing games in arcade. We did not eat at the restaurants in the hotel. The Boardwalk has a really nice bakery and is reasonably priced. […] We usually ate at the parks. The beds are comfortable. Bathroom is small and there was no exhaust fan. But it was fine. Read moreGenuine Expedia guest review
"Close to many attractions"
I stayed at the Swan Side. Very clean, and very nice staff. The boardwalk was walking distance, downtown disney and the magic kingdom were super close! Loved my stayGenuine Expedia guest review
"Nice hotel with a lot of pools."
Very nice hotel with nice pools for kids and adults. Nice breakfast with some Disney Characters, very expensive but nice.Genuine Expedia guest review
"not near magic kingdom as told"
not able to use dollies for loading our own luggage.Genuine Hotels.com guest review
"Disney Family Fun"
Great place to stay, surrounded by Disney magic. High priced but worthy.Genuine Hotels.com guest review
"Just a boat ride away to the Disney Boardwalk."
The hotel staff was extremely helpful. The room was clean. I loved that the boardwalk was within walking distance - it was also nice to take the boat.Genuine Expedia guest review
"A few days with my wife."
Parking an issue due to construction. Construction noise in roomGenuine Expedia guest review
Overall it is good.Genuine Hotels.com guest review
"Best Value of the Disney Resorts"
The Swan is a beautiful hotel and it is quieter than it's sister hotel the Dolphin. It is the best value compared to the other official Disney hotels. My main complaint is about the sofa-bed. I know that nobody expects a sofa-bed to be comfortable but this one was especially uncomfortable. The only other minor complaint was that I had a few tiny sugar […] ants in my room. Read moreGenuine Hotels.com guest review
Everything was alright up to the last day. I left my kids passport in the safe. Even checked out early. But I went to the airport for my flight at night. Didn't have the kids passport. Called the hotel. Told me they had it. Was more upset that they didn't bother calling me all day since I checked out early. Had to spend $100 to have a cab drive from […] the airport to the hotel and back for something they could have called me to pick up. Read moreGenuine Expedia guest review
"Initial not good but room change was great"
We were switched From our initial room at the swan to the dolphin and it was great. Swan room ac was broken and smelled terrible. Hotel stepped up and the second room was perfect. Great view.Genuine Hotels.com guest review
"Good location; bad odors in room"
Great location and the hotel common areas are nice. However, the carpeting and bathroom were not clean and the room needed new carpeting. Also the room was either too hot or too cold with its old climate control system.Genuine Expedia guest review
Even though our stay was brief we had an awesome time. We will be staying there next time we visit.Genuine Expedia guest review
Lovely services needs improvement on pain inside of the room and balconies a lot of water bubble on the floor of the balconie and bathroom ceiling.Genuine Hotels.com guest review
that is a wonderful hotel i recommend for whole familyGenuine Hotels.com guest review
"Nice hotel,but very rude services"
The Swan Hotel is nice, but I think the room is so-so. The lobby was very fancy, but the one thing that made us very disappointed was the services. The check-in staff is Ok,but the staff who were selling the Disney passes were very rude. My family and I were in a great mood and went downstairs to go buy the passes. However, I went to the ticket office […] to ask this staff named Jo, a question. I asked why the prices are different than the other ones online politely, and to Jo's response, she yelled at me. She yelled at me why we bother to show up to buy the passes here when we can just go buy them online. So we went to go ask a different staff instead,and this lady named Reinee was more gentler than Jo. To our surprise, Jo treated the other customers with respect,compare to her rude attitude with us. After we purchased the tickets, my husband warned Jo that he'll report her to the manager. And she the way she responded to us was childish and rude. She said go ahead and she doesn't care. After that,our happy moods were ruined. Never going back there ever again. Read moreGenuine Expedia guest review
Lousy service. Check in time is 3pm but they did not have a room ready until after 4pm. I ended up settling for a lower level room because my wife and I were tired of waiting in the hotel lobby with all our luggage. We were not the only guests with this problem as there were many others waiting in the lobby. Bad experience and will never stay there […] again. Read moreGenuine Hotels.com guest review
"Nice hotel, but leaves a lot to be desired"
They are remodeling the some rooms, I think I got one of the older ones because it was nothing extraordinary. I felt for the price of the room they should try harder. Common areas are very nice, service is excellent. They are very close to Disney and sell you their magic bands but you can't charge anything to your room account while at the parks. So […] you are paying for a Disney prime location without getting the perks. Hotel overall is nice and hopefully when they finish their construction (which wasn't mentioned at time of booking 2 weeks ago) the rooms won't be so ancient looking and maybe they'll put a mini bar in. You get 2 bottles of water per day, and if you want your fridge stocked you need to order it like room service. Too much hassle. Next time I'll stay elsewhere, it didn't impress me at all. Read moreGenuine Hotels.com guest review
"Nice Location in Disney, but..."
Very expensive for what you get. I would recommend staying at another Disney hotel for the price. The Swan and Dolphin are owned by Westin. The rooms were rather dated and worn. The service was excellent, as it should be being in Disney. Overall, I will most likely not be staying here again.Genuine Hotels.com guest review
"Usual hotel of choice."
Was a fantastic weekend! Hotel check in person was amazing and helped us out quite a lot throughout our stay. Ate at Il Mulino the first evening food and service was perfect. Our waitress was very nice, and was as excited as we were for the surprise birthday weekend we planned. Enjoyed the Zumba class that was offered, only complaint if they want to […] keep it inside during hot weather, they need to find a larger venue. The rooms are adequate, but unfortunately have a wet feeling and mildew smell. I think it's very hard in Florida summers to stop this. But really, you don't spend a lot of time in there! Transportation system to get around Disney is great, you can almost park your car for your entire stay. Read moreGenuine Hotels.com guest review
We expected a lot more from a 4 star Disney hotel. This is not a four star hotel, and the service was not what we expected. We choose to "go green" for our stay and they never even took out our trash. We were very disappointed in this hotel :(Genuine Hotels.com guest review
"Warning many undisclosed fees"
I didn't realize until I checked out that there was a $60 property fee on top of the price that was advertised Hotels.com. Checking in was an absolute nightmare! The hotel stay at some nice was close to Disney attractions which were also very convenient. Another undisclosed fee is the $16 plus tax a day parking fee. Which in turn caused my bill to be […] $160 more at the hotel than what was disclosed and already paid on Hotels.com. Read moreGenuine Hotels.com guest review
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