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"Times Square Nugget"Reviewed by a Hotels.com guest on May 6, 2012
We really enjoyed our stay. We stayed for a week and were glad to find a hotel right in the heart of Times Square. The service was definitely top notch! The front desk was courteous and the concierge was very helpful, recommending great shows and restaurants. Our room was nice. It could've been a little larger. But the bathroom was a good size and the size of the TV's and the fact that they played HD was a bonus. Also, the bed was quite comfortable. The cleaning staff did a fine job of keeping up the room. I'll definitely recommend this hotel to others.
"Consistency. You can depend on it."Reviewed by a Hotels.com guest on May 5, 2012
Finding a "GOOD THING" these days can get harder and harder. For this reason when you come across a 'good thing" it is priceless. One of the most recent "good things " that I have come across is the PARAMOUNT hotel in Times Square. The first thing that I leave the hotel impressed by is the professionalism and commitment that is demonstrated by the staff. Starting with the front desk where I was checked in by Catherine and continuing until the driver which I received at the hotel hands me my luggage at the airport. Catherine followed the details of my visit until the moment I checked out. The only dislike that I had which eventually i got over was the view of the alley where the boiler or some loud machine was placed. I know that from now on I will request a room that faces anywhere but there. If you are going to New York and plan on taking in Broadway there could not be a more perfect location. I love this hotel so much I find myself wanting to travel to NYC more. I cannot wait until my next visit to the PARAMOUNT which I hope will be in the next few weeks.
"Affordable Quickie in NY"Reviewed by a Hotels.com guest on May 5, 2012
We had a very good time and the hotel was close to work.
""Reviewed by a Hotels.com guest on May 5, 2012
Very nice hotel, within walking distance to subway for access to Manhattan (take the 7 or E and you can get to grand central, times square, penn station). Just a few blocks to local restaraunts. The room was very clean, excellent staff, free shuttle to subway. Overall an excellent place to stay if your touring new york city. One note, if you are considering a "view room" save your money, the view is obstructed by a number of taller buildings (the hotel is only 7 floors). Overall an excellent experience and I would definitely stay again, especially at the rate because of the new hotel discount. If you plan to take a cab from the hotel call one yourself because the service the hotel uses charges a flat rate to specific areas and you can get a cab on your own for cheaper generally.
"Nice hotel in the theatre district"Reviewed by a Hotels.com guest on May 5, 2012
Very nice hotel in the theatre district. Friendly and helpful staff. Basic room accomodations but very clean. Would recommend.
In Midtown between Park and Madison avenues, this small, budget-friendly hotel is steps from 2 of New York's biggest attractions. The Empire State Building, with 2 sky-high observatories, is less than a 5-minute walk. After you're back on street level, you can walk a block farther to Macy's, known as the world's largest store. Join the savvy shoppers during Macy's giant sales, held several times throughout the year. If you're visiting during late March or early April, the store's free Flower Show will remind you that spring is in the air. Plenty of affordable dining options are also nearby: ethnic eateries, diners, and classic New York delis. It doesn't cost a penny to stand amid the dazzle of Times Square, less than a 20-minute walk. Don't want to hoof it? Take the Number 6 subway, a half-block from the hotel, northward to the heart of Midtown or southbound to SoHo, Chinatown, and the Brooklyn Bridge.
Before heading out, stop for breakfast at the Captain Café, a popular diner adjoining the lobby. Choose from a tempting variety of omelets and pancakes. Later in the day, the menu features burgers, gyros, and kebabs, along with thick, creamy milkshakes--all reasonably priced.
Wireless Internet access (complimentary) is available in the lobby, or you can use one of the 3 computer terminals, where the first 10 minutes of high-speed Internet access are complimentary. While you're there, check out the paintings by David Dewey and other award-winning New York artists.
With so much to see and do in New York, you probably won't spend a lot of time in your guestroom. Still, you'll appreciate amenities like the compact refrigerators, TVs with HBO, and marble bathrooms with showers or shower/tub combinations.
Extra-person charges may apply and vary depending on hotel policy.
Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.
This hotel does not offer any accessibility features. Please select a different hotel if you are interested in booking a room with accessibility features.
Captain Café - Open all day, this diner is popular with guests and locals alike. Enjoy an omelet, pancakes, or bagel for breakfast, along with a cup of freshly brewed coffee. Lunch and dinner highlights include burgers, gyros, and kebabs--plus classic New York cheesecake for dessert.
The recreational activities listed below are available either on site or near the hotel; fees may apply.
The following fees and deposits are charged by the property at time of service, check-in, or check-out.
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
Extra-person charges may apply and vary depending on hotel policy.
Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.
"Good accomodations moderately priced"
I plan to return as long as the rates remain in the current rage. Location good for purpose of my visits. Nice attached Captain's diner! Good food and an excellent price. LOVE their breakfast.
This guest did not leave a comment.
room enough for a family of 4, nice, large refrigerator that was cold!
"Hotel Grand Union - NYC"
Very friendly and helpful staff, clean room, affordable, excellent location for Time Square and other sights – no taxi or rental car required. Hotel Grand Union was exactly what we needed. No complaints at all - we will stay there again.
"Hotel Grand Union - Excellent Value Great Location"
3 blocks from Penn Station! and near many subway lines. Very friendly & accommodating staff (let us check in 2 hours early w/ no penalty). Loved the cucumber soaps they set out for us!!
This hotel is very comfortable, its staff is very polite and friendly and it is within easy access to the main business areas. Its main drawback is that the room eis not equipped with a kettle.
"Stay Here!!"
Some people give it bad reviews others give it good reviews like myself. If you are just looking for a place to sleep and dont mind not having wi-fi inside your room this is the place for you. The cleaning ladies r consistent, the front desk people are friendly, and its in a great location for tourist attractions (if youre into that) or just for overall […] getting around Manhattan. Pick this if youre not gonna b delicate about fancy shmansy stuff!!! The rooms r in great conditions enough space for two people. But yeah overall satisfied with this last minute booking thay saved us a lot of time n money. Read more
"Convenient spot, fair hotel, no in-room internet"
If you're looking for an inexpensive place to stay, this hotel is a decent choice with a few caveats. It's reasonably quiet and the rooms have the essentials, assuming you don't need wifi in the room or need an iron or coffee maker either. (I use tethering, so the lack of wifi didn't matter to me.) The rooms and furniture are old, and everything is […] need of updating. That said, if you just need somewhere to sleep and that doesn't bother you, the location right on the 6 line and walking distance to Penn Station is worth it. Something to know in advance is that there is no secure bag storage at the front desk. Bags are left laying in the lobby where anyone can take them, with no tags to identify the owner. Read more
"Front Desk"
The Front Desk staff was rude and husseled me out of USD 20 for checking out late even thought the hotel was empty on a monday night and i had already requested for a late checkout. The internet service is not free and the rooms are very small.
This guest did not leave a comment.
"Disappointed"
I went with this hotel because I thought it would be a nice place to stay during the long weekend away from home with my fiancee. While the room was clean and the bed comfortable I was a bit disappointed overall. The room service booklet that they provide was out of date and when I called to try to get room service the phone didn't work. After calling […] the front desk three times I was able to find out that they charge you extra to "open" the phone lines, something I've never heard of, and for the amount that I paid I don't think I should be charged an extra eighty cents to call for room service. After asking them to open the phone lines for me the man at the front desk did all he could to keep me from ordering room service and instead wanted me to go to the cafe that is connected to the hotel since it was "cheaper." I for one, do not wish to be forced into eating somewhere that doesn't have the food I want. I am a vegetarian and all the cafe offers is burgers and the like. Eventually my fiancee and I just ended up walked around the city to find something to eat. The shower was the other main thing that annoyed me. The hot water wouldn't kick in until the hot water knob was turned to it's limits and then the water fluctuated a ridiculous amount. One second it was freezing, even though the cold water wasn't on, and then it was scorching hot. Also, the mini fridge didn't keep things very cold. My fiancee and I had to throw away two small cartons of milk that we were going to use for our cereal that we purchased off site, but, unfortunately, couldn't use. And another side note. I wouldn't recommend this hotel for anyone in a wheelchair or anything that requires a large amount of space. The halls are all but two feet wide, sans exaggeration and the rooms are cornered together very tightly. Read more
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"Don't do it"
Hotel does not have wifi in the rooms. That alone is reason not to stay!
This guest did not leave a comment.
"Grand Union Hotel"
The hotel room smelled like urine and overall just seemed filthy. They have a clause of no guests after 11pm, however thankfully due to the condition of the hotel I would have no interest of bringing someone back to the room. Although I didn't have anyone around me particularly loud, the walls were thin and could be a problem (heard people getting […] ready with hair dryers/music./shouting above, below and next door) Read more
"It was great location"
I like the location and the area was not to bad either. For overall, i was very satified.
"Grand Union....OK....."
We stayed for 4 nights. Location is central (near Empire State Building). Room was clean, and the counter help was prompt and friendly (our room was missing the TV remote, but they provided one right away). Only complaints: The bed (a double), was pretty uncomfortable (lumpy and felt like we were teetering atop a pedestel....hard to describe), and the […] heater in the room made a LOT of odd noises when it would fire up. Otherwise, it's a decent value for NYC. Read more
"Poor service and paper thin walls"
If you are looking for a place to simply crash and get a good night sleep, this is probably not your best bet. Staff was not very service oriented and hotel is just old looking and feeling. A simple change in bed spreads and some more contemporary color or wall paper would suffice. Had a hard time sleeping the first night; I could hear everyone in […] the hall way and it was just not cool at all. I would never stay here again. Read more
This guest did not leave a comment.
"overpriced for an awful night sleep"
Unwelcoming receptionist, cold room and no way to turn up the temperature (there is an A/C unit by the looks of it though). Felt like a window was open but it was not. Plug sockets were broken. Complimentary toiletries had been half used by the previous guest (eugh). Poor / no sound proofing from the road - all night it sounded like refuse or something […] was being removed by industrial type trucks, which woke me and my friend every hour. I only stayed a night, felt dreadful the following day with such a poor night's sleep. Read more
This guest did not leave a comment.
This guest did not leave a comment.
"good location"
Hotel seemed recently renovated. Room was clean and fixtures appeared new (mostly). Air conditioner didnt work properly and we couldn't bring room temp down sufficiently. And the shower was horrible!! Low pressure and the water temperature changed frequently from scalding hot to quite chilly. And the tv, which we didn't use, was old and small. Also […] no free wi-fi. Staff was friendly and allowed us to check in early which was convenient as we arrived at 1 in afternoon. Read more
This guest did not leave a comment.
"My second stay"
Rooms are small, if you just need a place to sleep, this is the place. Quite neighborhood, near the Empire State Building. One half block from #6 subway.
My visit here was great as far for the hotel, the attendant was nice and friendly. The gentleman that owned the coffee shop was very trusting. I had bought coffee and pastry doing the evening aand had come down from my room without enough money and the gentleman trusted me to waited until morning to pay for it, although i was checking out before his […] shop open. For New York, that's a milestone. I will definitely look forward to staying here whenever I am visiting New York. Read more
"Grand Union Great location"
This hotel was a great locatin away from Times Square. The rooms were small but away from the street it was actuallky very quiet which is sometimes an issue in NYC Hotels. I'd stay there again!
"Hotel in NYC"
Best in this hotel was the location. It is very conveniently located. Room was small, and bed as well with an old mattress, but it was OK. Otherwise updated except for the mattress. Lights were oddly dim in the bathroom much of the time. Clean, though, and acceptably priced.
"Not as advertised"
This hotel looked like an elegant "boutique" hotel on your website. It was anything but. Fluorescent lights, old and tattered carpets, dingy - like something out of the fleabag 70s.
"Hotel Grand Union"
Nice an clean hotel nearby Empire state building. Convinient and silent neighbourhood, since we stayed att the fifth floor. I can really recommend this hotel to anyone who want´s a clean room to sleep in during their NYC vacation.
This guest did not leave a comment.
This guest did not leave a comment.
"Hotel Grand Union"
Great location, clean, just what you need. Will definitely stay there again.
"Grand Union Hotel: comme ci, comme ça"
Hotel room was dated but fine. I stayed on the 10th floor. Aside from the radiator's frequent bangs & pops, it was quiet. However, it took quite awhile for the water to run hot and, over time, the water temperature would would vary considerably...watch out in the shower! I was kinda miffed that the staff wouldn't print a boarding pass at the front desk […] -- I had to hoof it down to the FedEx/Kinkos on Madison just south of 35th with my USB stick to get a copy. Everything was fine, nothing special. Don't think I would stay here again. Read more
This guest did not leave a comment.
"Great stay at Grand Union"
We just needed a place to stay and get a good night's rest and were completely satisfied with this room. Everything was clean, hot water in the shower, late night room service and a safe environment. Not to mention the great location! The price was a little steep but understandably so since we booked the hotel that day (due to last minute weather circumstances). […] Highly recommended!! Read more
"Clean, inexpensive, but not a great value"
I was staying there on a business trip just for one night. The bed was comfortable and the bathroom was recently remodeled and nice. However, the room was very small and the carpet and bedspread need to be updated. It was clean, but didn't seem clean. The window air conditioner filter was filthy! It obviously hadn't been maintained in months. The greatest […] attribute of the hotel is that it is across the street from Artisinal, one of the great NYC restaurants. Overall, it was OK but not a great value. Read more
This guest did not leave a comment.
This guest did not leave a comment.
This guest did not leave a comment.
"Nice Service, Great Location but Smokey Room"
Polite, efficient service. However, the room smelled like smoke and overlooked a brick wall blocking all sunlight. Luckily the A/C worked well and blew in clean air. Overall, a so-so experience. There are other nearby hotels that have smoke-free rooms with a better view.
"Not happy"
it was close to main downtown attractions, but the hotel is old. The shower is tiny (could not stretch at all) and the mattresses were way too soft. Hot water pressure was really low and it barely sprinkled (I was on the 9th floor). There's only 1 elevator for the all 10 floors and it would take about 8 minutes to get to the top floors. Overall, for […] the price paid (over 200 dollars/night) it was not worth it!!! Read more
"Great room for the money"
The location is great, room is fine, clean. Bathroom new. All and all this was a nice hotel for the money. Would stay here again. Especially liked the coffee shop next door.
"good enough for the money and location"
I found the hotel to be just fine. It was clean,a little old fashion,but so what, room was small, but all I wanted was a room and a bed,to sleep in at night. The room was clean, the bathroom was clean, it had towels, blow dryer, soap,shampoo,and a refrigerator in the room, wasn't plugged in,so not sure if it worked. Since I didn't need, didn't try to […] find out. Feel that for the location, and price room was more than I expected. would recommed to family and friends Read more
This guest did not leave a comment.
"Pleasant Surprise--I'll be back."
Trying to save money on the annual Thanksgiving trek to NYC. It was clean and safe and met my needs and exceeded my expectations. Very European in design and atmosphere. A bit noisy, but that was because my room was on the street--not the hotel's fault. When in New York, all I need is a safe and clean place to rest. When I want a resort, I'll cough […] up the money for just that. I'll use the Grand Union again. Read more
This guest did not leave a comment.
This guest did not leave a comment.
"Small and clean"
Purchased late at discounted rate, otherwise would not recomend staying at this hotel. Rooms are small, bathroom is really small, however; it was update and clean for NY.
"Great room for the money."
Very convenient location and great room for the money. Coffee shop next door was very convenient and a great place for breakfast.
Reviews and ratings contained within this site are the subjective opinions of customers and suppliers; they do not represent or reflect Hotels.com's position. Neither Hotels.com nor the parties involved in providing review content shall be held liable for any damages of any sort resulting from use of these reviews
