Because the Windsor Court is overbooked most of the time, there is no need to worry about customer service. The first night alarms (false) sent guests into the street at 1:30 am, with no explanation. The reservation for one of our rooms was cancelled by the hotel. They explained that since there were 2 reservations under the same name, they assumed […] it was a duplicate and cancelled it without contacting us. One night our suite was 62 degrees, after the thermostat was "fixed", it did not get below 80 degrees. Very frustrating. Read moreGenuine Hotels.com guest review
"Didn't like NOLA but loved the hotel"
Very gracious hotel. Fantastic classic daiquiri's in the Grill Room bar. Bedding is too heavy on the beds though. All of the hotels think they need to have comforters on the bed which are nice but when you are in a hot, humid, southern city... bedding like that is too much.Genuine Expedia guest review
Nice hotel.Genuine Expedia guest review
"Classy Comfort in NOLA!"
5 nights of shear delight! Beautiful room (not dusted very well, however) with a lovely view of the river. The most comfortable bed I've ever slept in with soft, fluffy pillows. Room service was prompt and offerings were excellent. Cocktails and appetizers in hotel restaurant were wonderful! Had the grilled octopus and the charcuterie. Lovely pool and […] fitness center is great, too! VERY FRIENDLY STAFF! Be careful with the mini bar and snacks in the room! All are monitored by "sensor" and we were mistakenly charged for items that we did not consume! They were removed from our bill but be sure to check your bill when checking out! Overall an excellent experience and we will most definitely return to this first class hotel!! Read moreGenuine Expedia guest review
"quiet location in heart of city"
everything was great staff helpful in every way no wait for car surprised us with an extra refrig when they saw all the food we had rooms cleaned in timely fashion helpful suggestions will stay againGenuine Expedia guest review
"One of NOLA's best."
Always a wonderful stay at Windsor Court. Great location and quick walk back into the Quarter. We love the convenience to many restaurants, casino and Super Dome. This is a beautiful hotel with wonderful staff and such character.Genuine Expedia guest review
Windsor Courts has long been a favorite and our recent stay did not disappoint. The rate was quite reasonable compared to other quotes received from similar and lesser hotels in New Orleans.Genuine Hotels.com guest review
"An absolute gem"
This hotel is truly a gem! We stayed here on the way back from Seaside, Florida. On the way to Seaside, we stayed at the Ritz and it was horrible!! The Windsor Court staff was friendly and helpful, the rooms were clean, well kept and comfortable. And the surrounding area felt much safer than that of the Ritz. Overall it is a lovely, ideal, luxury boutique […] hotel with lots of New Orleans charm. Read moreGenuine Hotels.com guest review
Great stay for celebration of anniversary no.54!!!!!!Genuine Hotels.com guest review
My husband and I had a fabulous time. This is the third time we have stayed at Windsor Court and have never been disappointed.Genuine Hotels.com guest review
"Classic New Orleans Luxury Hotel"
For almost 30 years, this hotel remains the best in New Orleans. There was a delay getting our room ready for our arrival until 5:00 pm but from that point on it was wonderful! First class!Genuine Expedia guest review
Could not check in until after 5pm.. And TV was not working in room...Genuine Expedia guest review
"Anniversary get away"
This was an awesome hotel. We enjoyed our stay and the closeness of the have-to-be-seen spots.Genuine Hotels.com guest review
"Wonderful New Orleans"
Our stay at the Windsor Court was wonderful. From the courteous staff, to the engaging bartenders to the valet parking guys. This is the only place to stay in New Orleans.Genuine Hotels.com guest review
We were advised to stay there by a local friend, who raved about the place - so I ignored all of the other similarly rated options at 30-40% less. I was expecting 5 star, and that is the image they would like to portray. Unfortunately, this grande dame is no longer worthy of its perch. The lobby is nice but the grand classical décor clashes with the […] 80s exterior. The room was oddly shaped with marked up walls, Bed and TV were great. Shower/tub had thick black hair on the drain. Window was oxidated, so you could barely see through to a reasonably nice view. Gym is good, pool is pathetic, but could/should be much nicer -- the floor under the chairs is dirty and again hair everywhere -- your socks will be black if they touch the floor surface. The pool snack bar is a mobile grill surrounded by ice containers of beer. The menu is very low brow. We had a birthday Brunch in the main dining room -- prices are high, I asked for a bacon egg and cheese sandwich which was charged at $23 the highest rate for brunch entrees, and my 7 year old's single waffle was charged at $16, rather than the $18 for Chicken and Waffles -- which came with 2 large waffles. Overall, we felt like we were being taken advantage of at $250 a night, while the W next door was $179, and had a much nicer pool area. Read moreGenuine Hotels.com guest review
Amazing hotel and staff! I will definitely tell all my friends and family about this hotel and I can't wait to go back!Genuine Hotels.com guest review
"Perfect stay! A dream!"
Upon arrival in the gorgeous lobby there was a line and one of the front desk persons escorted us to a private table to check in to avoid any wait. We live in New Orleans but wanted a special night away for our 5th wedding anniversary. We were not disappointed. At check in we were upgraded to a suite with river views on the club level. The suite was […] beautiful, spacious, and included 2 balconies. It was the most perfect staycation we could have asked for! Read moreGenuine Hotels.com guest review
"THE BEST IN NEW ORLEANS"
Nothing compares to the guest service. A hotel where all the celebrities stay at.Genuine Hotels.com guest review
It was great thanks!Genuine Hotels.com guest review
The amenities offered at the hotel were top notch. The room was cozy, and the dinner was fabulous. Everything about the hotel does come at a price though and the stay was much more expensive than originally expected. Well worth it though for a special occasion.Genuine Hotels.com guest review
Everything was great!! The service was great. Hotel was absolutely beautiful. Hot tub would've made it perfect.Genuine Hotels.com guest review
We stayed 6 or 7 years ago at Windsor...it was perfect back then and it's perfect now. If anybody wanted to learn " how to run a great hotel" they should come and learn from this hotel.Genuine Expedia guest review
EVERYTHING ABOUT this hotel is superb except housekeeping- I had read it on trip advisor and it was true- they just were just not quite interested in having the small details perfect, example wine glasses, towel supply, bar area, etc. it is shame because otherwise this hotel is fabulous!Genuine Hotels.com guest review
We were so excited great rated motel than we get their....greeting staff was awesome but our room was nice but dirty.we had hair wads in bathroom around shower and dirt and hair in corners and we had to call front desk all the time can you replace the robe maid took? can you replace coffee cups maid took? can we get coffee and creamer? can we get toilet […] paper? can you bring ice? no ice machines or fridges so that was daily thing a lot of things wrote about hotel were not accurate...... couldnt even get drink at pool had to go to different floor bar and than i got little styro cups. for the amount of money we was very very disappointed we stay in motels every other month and this was the most expensive and yet biggest disappointment. we did have a great time in Nola everything else was incredible Read moreGenuine Expedia guest review
Excellent location, walking distance from a lot of great places (cafe du monde, jackson square, canal street, mother's restaurant...), friendly staff. I would definitely stay here again.Genuine Expedia guest review
"Understaffed and Poor service"
This hotel is understaffed. I had to wait for quite a while to check in and also to check out. The room fridge charges for everything that was moved in it. I emptied the hotel stuff so I could use the fridge for my own food. When I went to check out I had bunch of charges on my bill, even though I had put all of the hotel stuff back in the fridge. The […] staff was upset at me for having done that. Read moreGenuine Expedia guest review
We were disappointed because this is supposed to be one of the best or the best hotel in NOLA. We expected a higher level of service! Our room at check in late in the evening had no toilet paper and we waited 30 mins to get some. The next day (Saturday) housekeeping came at 8:45 AM and we were asleep. We called at 10 AM to let them know they could come […] clean the room. Upon returning at 5 PM, they had not yet gotten to it! They finally came and did a poor job of cleaning (left sink dirty, did not replenish in-room coffee or take away used items from the bar). The manager did talk with us to make sure things got better, but otherwise the hotel offered no "service recovery" gestures. Would not stay here again. Read moreGenuine Hotels.com guest review
Did not get requested room. Was told King bed not available. Areas of room were dusty and stain on carpet. Not as nice as I remember.Genuine Expedia guest review
"Great location to be able to walk to French Quarte"
We stayed in a suite which had two balconies which overlooked the river. The living room was large with a full couch, two full size chairs a secretary desk and a round table with two chairs we used for meals in the room. The wet bar area with Krups coffee maker was great. Large bath and separate sink in dressing area very useful. Hotel location great […] to Harrah's casino, the river and the French Quarter and Central Business and Warehouse District . We walked everywhere easily. Read moreGenuine Expedia guest review
"enjoyed our stay"
the staff was great, and when we requested a riverview, they change our room. No problem.Genuine Expedia guest review
Cannot get a cup of coffee until 7 AM. I will not go back!Genuine Expedia guest review
"One of the best in town"
If you want a place close to all the action but still a place where can get away when you want, the Winsor Court is it. And it is beautiful. This hotel has it all. It is a outstnding property that has everything. We will be back.Genuine Hotels.com guest review
"I Would Visit the Windsor Court Again"
Great room, location & wonderful staff I would highly recommend the Windsor Court.Genuine Expedia guest review
"Stay at the Windsor Court"
Excellent. We usually stay at the Omni by Jackson Square but switched for a change to be near the Warehouse District. It was a great stay.Genuine Hotels.com guest review
Great Spa Expensive Restaurant and room service.Genuine Hotels.com guest review
"Best Hotel in NOLA"
Excellent location; beautiful hotel.Genuine Hotels.com guest review
"Great Place to Stay"
This hotel is returning to its former self.Genuine Hotels.com guest review
"Best choice in New Orleans."
My favorite hotel in New Orleans. Did not disappoint.Genuine Hotels.com guest review
"Top notch hotel"
Lovely hotel--rooms are clean, spacious, well-appointed, and quiet. Hotel has babysitting services and a kennel, so also a good place to stay with the entire family. Location, at edge of Warehouse District, is fantastic, just a short walk to the French Quarter and right off the street car lines on Canal. We loved it because we were near the main conference […] hotels on Canal (I was attending a conference) and still walking distance to French Quarter, Frenchmen's Street, and even restaurants in Warehouse District (Cochon!). Read moreGenuine Expedia guest review
"Happy new year"
Friendly, classy and elegant hotel. We had a lovely stayGenuine Expedia guest review
Nice place. Good location. Great bar downstairs with live jazz and a dance floor. Also very close to some great restaraunt.Genuine Hotels.com guest review
Outstanding. Beautiful hotel, great location, excellent service.Genuine Hotels.com guest review
"Always the best"
While most guests were having elegant high tea, it was after nine and we wanted spicy bloody marys. Rach makes the best.Genuine Hotels.com guest review
"Very Romantic and Classy"
beautiful hotel, just as pictured. We got a great deal on expedia mobile and were upgraded when our room wasn't ready to a suite for no charge. It was beautiful, spacious, and service from the concierge to the Grill Room was excellent. Everyone bends over backwards to help you and are so nice. It was about a 10 minute walk to Bourbon street but far […] enough away that you spare all the noise, and across the street from the casino if you're into that. A little bit of street noise in the morning but the view from our balcony and the soft beds more than made up for it. If I can get such a good deal, I would definitely stay there again!! Lunch in the Grill Room restaurant was also excellent. Read moreGenuine Expedia guest review
"Wouldn't stay again."
Having stayed in 4 and 5 Star hotels before, I was disappointed in this property. Only 2 people at the check-in desk, so it was slow. The bedroom had a musty smell and the air conditioning was not working properly. The sink in the bathroom had a small stream of cold water. Housekeeping was medicore, when they came. The second day I had to call for towels […] and toilet tissue at 4:30 pm. They came to clean as we were leaving at 6:30 p.m. Hotel staff not cordial. For the money, it was not at all what I was expecting. Read moreGenuine Expedia guest review
"Great hotel at Christmas"
The Windsor Court never disappoints. The staff are friendly and highly professional. They treat you like you're the only one staying there. The Polo Lounge is a great place to relax for a pre-dinner cocktail or an afternoon light lunch. The hotel is across the street from the casino and a block from the Canal Shops with Saks and the Riverwalk mall. […] After a day of sightseeing, the hotel creates a quiet respite with old world elegance and comfort. The rooms are comfortable, clean, and quiet.Christmas time is very special because of the decorations, the afternoon teas, etc. Read moreGenuine Expedia guest review
We first got a small room right next to the elevators with scratches on the wall and linens that were falling apart (otherwise the room was clean and comfortable). It was loud and as we are both light sleepers and were there to celebrate our 5th year wedding anniversary, we requested a room change and they gave us a free upgrade to a suite! It was probably […] during Christmas holidays and as a result they may have had space available but it was a lovely gesture and made a huge difference in our stay! We will book this hotel again next time when we're in NOLA! Nicole at reception helped us in this and she was very kind and understanding! Read moreGenuine Hotels.com guest review
Wonderful stay over Christmas at the Windsor Court. Beautifully decorated and an amazing hotel which has become our go to place when visiting New Orleans.Genuine Hotels.com guest review
As fancy as site appears. Beautiful ambience. Great location in relation to French Quarter. Hefty valet fee of $40/night. Almost too elite for my tastes. Was a stopover for two nights for my daughter and I en route to Disneyworld. Probably ideal romantic venue.Genuine Hotels.com guest review
"Always a great place to stay"
Perhaps it was the time of year ( December 22), but check-in and check out were at least 30 minutes. We love the polo lounge and live music. great wine at the bar. We love this place.Genuine Expedia guest review
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