All hotels in New Orleans, Louisiana, United States of America
1 room, 2 adults
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717 Orleans St., New Orleans, LA, 70116, United States of America, ‏‎800-491-6126
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4.5 / 5Excellent

Score breakdown (from 1,650 reviews)

Average rating for:

  • Cleanliness
    4.6
  • Service
    4.6
  • Comfort
    4.4
  • Condition
    4.5
  • Neighborhood
    4.7
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4.0 / 5Excellent
"Good location"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    5.0
Nicely located in the French Quarter. Room a little small, but very nice. Just don't bring your car -- only vallet at a cost of $35/day. We would definitely stay here again.
Genuine Hotels.com guest review
3 night romance trip May 4, 2015
David
US
5.0 / 5Outstanding
"New Orleans mini vacation"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Everything is first class with the friendliest staff we've experienced in quite some time. Wish we had stayed longer.
Genuine Hotels.com guest review
1 night romance trip Jun 11, 2015
M P
US
5.0 / 5Outstanding
"A real winner"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
First visit to New Orleans. Chose this hotel at random. A real winner. Wonderful history, friendly, courteous, professional, helpful staff. Our beds were as comfortable as at home. Good food, great pool and gym. Clean rooms and public areas. Perfect location, within easy walking distance of everything of interest. When we we go again to New Orleans, without hesitation would stay at Bourbon Orleans.
Genuine Hotels.com guest review
5 night romance trip May 31, 2015
Auli Ann
US
5.0 / 5Outstanding
"Superior Accomodations In The Big Easy!"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
From the bellmen and housekeepers to the desk clerks and restaurant staff and valet parking attendants, we were treated so well! Everyone was so kind, friendly and solicitous. We were offered assistance of every sort. All the hotel's employees were exceptionally helpful and very cheerful. I loved the Bourbon Orleans' offering of fruit-infused water and iced tea each afternoon in the Lobby! So refreshing after a bit if sight-seeing or shopping. I thought the price of the Two rooms I had for my friends and myself were very reasonable, as the rooms were comfortable, clean, well-supplied and roomy. I have stayed in over a dozen hotels in New Orleans, and I have never been better satisfied. I will definitely be back. If the Bourbon Orleans' management is as smart as they seem, they will retain and reward their excellent employees!
Genuine Hotels.com guest review
6 night trip with friends May 29, 2015
Diana C
US
5.0 / 5Outstanding
"I couldn't have asked for a better stay in NOLA"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Wonderful property, despite booking a standard king room at a premium due to the JazzFest the property graciously put us in a two-floor suite. We could not have been happier, it had an enormous balcony with a view of Bourbon. The lobby was gorgeous and the bar was spectacular.
Genuine Hotels.com guest review
Response by Bourbon Orleans Hotel
Hi Jamie, We are thrilled you had such a good experience with our hotel team. Thank you for your review and we hope to see you again in the future!
2 night romance trip Apr 30, 2015
Jamie
US
5.0 / 5Outstanding
"New Orleans"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    5.0
Great location and very helpful hotel staff.
Genuine Hotels.com guest review
Response by Bourbon Orleans Hotel
Thank you for taking the time to leave us a review.
3 night trip with friends May 29, 2015
A Traveler
US
4.0 / 5Excellent
"Enjoyable time on Bourbon St."
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    5.0
Room was fine and staff was friendly and helpful
Genuine Hotels.com guest review
Response by Bourbon Orleans Hotel
Hi David, Thank you for your review!
3 night trip with friends May 26, 2015
David
US
5.0 / 5Outstanding
"Honeymoon at the Bourbon Orleans"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
We stayed at the Bourbon Orleans for our honeymoon and had a fantastic time. We definitely plan to stay there again and build even more memories. The room, amenities, and staff were all excellent - we both would highly recommend this hotel.
Genuine Hotels.com guest review
Response by Bourbon Orleans Hotel
Hi Tara, Congratulations on your marriage! Thank you for choosing the Bourbon Orleans as your honeymoon hotel. We are delighted to hear you had an excellent stay with us, and we hope to see you again soon!
5 night romance trip May 24, 2015
Tara
US
5.0 / 5Outstanding
"Bourbon Street"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Extremely convenient - in the French Quarter - corner of Orleans and Borbon Street. All staff were fantastic.
Genuine Hotels.com guest review
Response by Bourbon Orleans Hotel
Thank you for your review!
2 night family trip May 26, 2015
A Traveler
US
5.0 / 5Outstanding
"Bourbon orleans"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Neat place clean with excellent service. I would come back
Genuine Hotels.com guest review
Response by Bourbon Orleans Hotel
Hi Lee, Thank you for your loyalty! We appreciate your kind words and we hope to see you again soon.
3 night family trip May 26, 2015
Lee
US
3.0 / 5Good
"Nice stay ruin by cigarette smoke"
  • Cleanliness
    4.0
  • Service
    1.0
  • Comfort
    2.0
  • Condition
    4.0
  • Neighborhood
    4.0
Great location and nice staff. Unfortunately, the hotel states it is a non smoking facility but does not enforce this around the pool area, which makes this area unusable if you are offended by cigarette smoke. Because our room looked out on the courtyard it also smelled like cigarettes. Other than this it is a very nice facility but I would not return
Genuine Hotels.com guest review
Response by Bourbon Orleans Hotel
Hi Daniel, Since New Orleans is now a smoke-free city, we no longer allow smoking in our pool area. We do apologize for any inconvenience this caused you, but assure you that it will not happen again. We do hope you will reconsider, as we'd love to serve you again on your return trip to New Orleans.
2 night business trip May 27, 2015
Daniel
US
4.0 / 5Excellent
"Gorgeous but noisy"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    3.0
  • Condition
    4.0
  • Neighborhood
    4.0
We stayed in a loft room. Love the room but, the partying on Bourbon Street didn't stop until after 4 am. It was really loud! Worth it for a one time experience only.
Genuine Hotels.com guest review
Response by Bourbon Orleans Hotel
Hi Julie, We understand that Bourbon Street noise can become elevated during peak times, and our interior rooms are much quieter. Thank you for your feedback and we hope to see you again.
1 night family trip May 23, 2015
Julie
US
4.0 / 5Excellent
"Weekend fun with wifey!!"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    5.0
Best hotel in Nawlins we have ever stayed at !
Genuine Hotels.com guest review
Response by Bourbon Orleans Hotel
We are glad you had a great stay with us! We'll see you next time!
1 night trip May 24, 2015
kenneth
US
5.0 / 5Outstanding
"great stay at Bourbon Orleans."
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Excellent hotel because of the location. Staff was friendly.
Genuine Hotels.com guest review
Response by Bourbon Orleans Hotel
Hi michael, Thanks for the review!
3 night trip with friends May 23, 2015
michael
US
5.0 / 5Outstanding
"GREAT hotel, GREAT location"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
This was a perfect stay for my recent business trip. This hotel has a very friendly and fun staff, the room was very comfortable, clean and decorated very well and the location was perfect. The room service was superb and served up a very delicious, plentiful, breakfast. I definitely will stay at the Bourbon Orleans hotel again! 5 stars!!
Genuine Hotels.com guest review
Response by Bourbon Orleans Hotel
Hi Heather, We are glad you enjoyed your stay with us! We look forward to seeing you again!
2 night business trip May 19, 2015
Heather
US
5.0 / 5Outstanding
"Wonderful hotel with amenities / Centrally located"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
We celebrated our anniversary in NOLA. Upon checking into our room the Hotel Staff had a bottle of champagne, glasses and a hand-written note to acknowledge our special day. What an unexpected surprise it was to us. The hotel staff was very polite, courteous, helpful and accommodating. The restaurant food on premise was diverse and wonderful. Hotel location was in midst of French Quarter and convenient to explore the area by foot or to enjoy the Bourbon Street nightlife and culture. Hotel was not too far from French market area, parks or evening Jazz. Highly recommend this hotel.
Genuine Hotels.com guest review
Response by Bourbon Orleans Hotel
Hi Suzanne, Thank you for your generous review - we greatly appreciate your feedback! Happy belated anniversary to you! We are glad that you enjoyed your stay with us and we hope to see you again soon!
3 night romance trip May 22, 2015
Suzanne
US
4.0 / 5Excellent
"Courtesy at the Front Desk"
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    4.0
Without even be asked, we received an unexpected call from the front desk shortly after we stepped into our room on the 2nd floor asking us if we wanted to take an available room on the 5th floor so we could be closer to our friends.
Genuine Hotels.com guest review
Response by Bourbon Orleans Hotel
Hi Frances, We are glad that our front desk team was able to make your stay more enjoyable. Thank you for your feedback, and we hope to see you again soon.
4 night trip with friends May 20, 2015
Frances
US
3.0 / 5Good
"No great"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    3.0
  • Condition
    4.0
  • Neighborhood
    5.0
The bed was nice and comfortable and the room was inviting. Great location and good staff too. But there was no refrigerator in my room and the shower is nonadjustable and not meant for someone over six feet tall. I had to duck to get my hair wet.
Genuine Hotels.com guest review
Response by Bourbon Orleans Hotel
Hi Paul, We are sorry to hear that you had a rough time using our shower, and it is something we have passed along to our manager. Unfortunately, our rooms do not come with refrigerators, and we apologize if you were communicated otherwise. Thank you for your candid feedback, and we hope you'll give us the chance to serve you again soon.
3 night trip with friends May 20, 2015
Paul
US
5.0 / 5Outstanding
"Beautiful place good location"
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    5.0
Just spent a couple days in French quarter the hotel is beautiful ans stately and has so much history. Employees were all kind and helpful. Even got a text message from the mgr when we got into our room checking to make sure everything was ok.
Genuine Hotels.com guest review
Response by Bourbon Orleans Hotel
Hi Lori, Thank you for the review! We are glad you had a good time with us.
3 night romance trip May 20, 2015
Lori
US
5.0 / 5Outstanding
"Wow!"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
The French Quarter, and a perfect location to be near everything! The best hotel ever, adding so much to our visit to New Orleans. Loved sitting by the pool in the courtyard. Beautiful bedrooms, and the best breakfast, whether the buffet or a la carte. Great consierge, and great bar.
Genuine Hotels.com guest review
Response by Bourbon Orleans Hotel
Hi Pat, Sounds like you had a great stay with us! Thank you for the positive words about our hotel, and we hope to see you again soon!
4 night trip with friends May 19, 2015
Pat
US
5.0 / 5Outstanding
"Fun in NOLA."
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Great location in the Quarter. Can walk to most restaurants. Pool in Hotel was great place to detoxify and relax/
Genuine Hotels.com guest review
Response by Bourbon Orleans Hotel
We're glad to hear you thoroughly enjoyed our pool! Thanks for the feedback.
3 night family trip May 14, 2015
A Traveler
US
4.0 / 5Excellent
"Classic New Orleans charm"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    4.0
Cool room, very comfortable bed. Great location, close to everything in the French Quarter. Friendly staff. Only complaint was the room was a little small, but overall stay was great.
Genuine Hotels.com guest review
Response by Bourbon Orleans Hotel
Hi Nicole, Thank you for your feedback. We are glad you had a great experience with us!
3 night trip with friends May 14, 2015
Nicole
US
5.0 / 5Outstanding
"Great hotel!"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Fantastic!
Genuine Hotels.com guest review
Response by Bourbon Orleans Hotel
Thanks for the review, Cindy!
2 night trip with friends May 17, 2015
Cindy
US
5.0 / 5Outstanding
"The best you can get!"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    4.0
Gorgeous hotel in the heart of the French Quarter. Close to everything.
Genuine Hotels.com guest review
Response by Bourbon Orleans Hotel
Anthony, Thank you for the positive review!
1 night family trip May 17, 2015
Anthony
US
3.0 / 5Good
"It is OK, not great for the price."
  • Cleanliness
    4.0
  • Service
    2.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    3.0
Fairly nice property, but the staff seemed to be somewhat confused and did not follow through on little things, like water requested with breakfast never arrived, no offer of water upon leaving, long wait for car (and I tip well). Everyone was very nice, just not real efficient. Also, be careful of the balcony on the back side as there are some very loud bars at the end of the block.
Genuine Hotels.com guest review
Response by Bourbon Orleans Hotel
Hi David, Thank you for your feedback. We do apologize for any misgivings you experienced during your stay with us, and your concerns have been addressed with our staff. One note about our valet service: We park our cars in a secure offsite location, and during peak times there can be a bit of a wait. Due to this, we advise our guests to call down at least 30 minutes before their car is needed to give our valets time. We sincerely apologize if this was not communicated to you, as that is our fault. We appreciate your review and hope to see you again soon.
1 night romance trip May 16, 2015
David
US
2.0 / 5Fair
"very overrated"
  • Cleanliness
    2.0
  • Service
    2.0
  • Comfort
    1.0
  • Condition
    2.0
  • Neighborhood
    3.0
Overpriced. Not very clean. Very small. Smell of smoke.
Genuine Hotels.com guest review
Response by Bourbon Orleans Hotel
Hi Dennis, We are sorry you did not have a good stay with us, and we appreciate your candid feedback.
1 night romance trip May 15, 2015
Dennis
US
5.0 / 5Outstanding
"Perfect choice"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    5.0
  • Neighborhood
    5.0
What a great boutique hotel right in the heart of the French quarter, but without the noise. Definately we'll be coming back
Genuine Hotels.com guest review
Response by Bourbon Orleans Hotel
Thank you for your positive review. We look forward to welcoming you back and serving you again.
2 night romance trip May 11, 2015
A Traveler
US
5.0 / 5Outstanding
"mr."
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Had great time visiting new Orleans the hotel was right in the center of where wanted to go
Genuine Hotels.com guest review
Response by Bourbon Orleans Hotel
Hi robert, We are glad you had a great time with us! Thank you for your feedback.
4 night romance trip May 5, 2015
robert
US
4.0 / 5Excellent
"Nice Hotel, Not Nice Valet"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    5.0
  • Neighborhood
    4.0
The hotel was very comfortable and welcoming. Bathroom was lovely and the shower was a delight. My only problem was with the valet service who asked me to wait when I called down to retrieve my car. He put he phone down but I could hear him interacting with another guest but he ignored my call when he was finished because all I heard was singing and whistling. When I confronted him at the front door he laughed and ignored my concern. Had I been a business person with a meeting I would have been very upset. His reaction to my concern was less than satisfactory.
Genuine Hotels.com guest review
Response by Bourbon Orleans Hotel
Hi marjorie, Thank you for your review. We are sorry to hear that the valet team was less than satisfactory when handling your request. We assure you that we have shared your feedback with them, and we apologize for any inconvenience this may have caused. We do hope to see you again soon.
3 night trip with friends May 4, 2015
marjorie
US
5.0 / 5Outstanding
"Just magnificent!"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Probably the best hotel in New Orleans! It's located right in the middle of it all. Plenty of things to do within walking distance from the hotel. It has all of the old world New Orleans charm with all of the new amenities. I will be staying here again!
Genuine Hotels.com guest review
Response by Bourbon Orleans Hotel
Thank you for your wonderful review. We appreciate your feedback!
2 night trip with friends Apr 6, 2015
Willessa
US
1.0 / 5Poor
"Do not stay here"
  • Cleanliness
    2.0
  • Service
    1.0
  • Comfort
    1.0
  • Condition
    1.0
  • Neighborhood
    1.0
The hotel thought nothing of putting us in a room that shared a wall with a night club pn the 2nd floor. When we asked to have it addressed the staff at the front desk acted as if we were putting them out.
Genuine Hotels.com guest review
Response by Bourbon Orleans Hotel
We are sorry to learn that you didn't have a good stay with us. Our bar, Bourbon O, is on the first floor and closes each night at midnight or 1a. We do recognize that Bourbon Street can become elevated during peak times, and our front desk should have assisted you instantly. We apologize for any inconvenience this may have caused you, and we appreciate your feedback.
1 night romance trip Mar 31, 2015
A Traveler
US
5.0 / 5Outstanding
"Excellent Place to Stay in the French Quarter"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
We had a wonderful stay at this centrally located hotel in the French Quarter. The staff was very nice, especially the concierge who helped/advised us on sightseeing and jazz club options. The hotel is very well kept up and the lobby and public rooms sparkle. Our handicapped-accessible room near the elevator was quite large, but could have accommodated more closet space. It was kept clean and tidy by the housekeeping staff. We felt that the restaurant prices for breakfast were very reasonable for a hotel of this high quality. Try to book a room around the hotel's inner courtyard. These rooms do not get the noise from people celebrating on Bourbon Street.
Genuine Hotels.com guest review
Response by Bourbon Orleans Hotel
Hi Louis, Thank you for your wonderful feedback. We appreciate your review and hope to see you again soon!
4 night romance trip Apr 27, 2015
Louis
US
5.0 / 5Outstanding
"The "Cresent" train the "Cresent City""
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    4.0
We took a train to New Orleans from Tuscaloosa, Al with another couple and had a ball in the Big Easy!
Genuine Hotels.com guest review
Response by Bourbon Orleans Hotel
Glad to hear it, Rick! We hope to see you again soon!
2 night trip with friends Apr 27, 2015
Rick
US
4.0 / 5Excellent
"Expensive & not just the room!"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    5.0
  • Neighborhood
    3.0
We were not told that to park our car somewhere away from the hotel would be around 35.00plus/day...that was a shock!
Genuine Hotels.com guest review
Response by Bourbon Orleans Hotel
Hi Nancy, We are sorry that you were not informed of this charge up front. Our parking rates are comparable to anywhere else in the city, and we only offer valet parking (at an offsite secure lot). Again, we apologize for the oversight and we appreciate your review.
2 night romance trip Apr 28, 2015
Nancy
US
4.0 / 5Excellent
"We've decided this is our go-to hotel!"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    5.0
  • Neighborhood
    5.0
Everything was fabulous! Only complaint is the pillows were a tad hard for me. Staff were prompt and polite. Very welcoming!
Genuine Hotels.com guest review
Response by Bourbon Orleans Hotel
Hi Karen, Thank you for your review! We are glad you have considered becoming a loyal guest with us! We hope to see you again soon!
1 night trip with friends Apr 29, 2015
Karen
US
3.0 / 5Good
"Great location, nice staff but dirty room."
  • Cleanliness
    2.0
  • Service
    5.0
  • Comfort
    2.0
  • Condition
    4.0
  • Neighborhood
    5.0
This is a great location and staff is really nice. With that being said this was the first hotel I booked on website that did not match published description and I was disappointed in. It is an old hotel and that comes with its challenges but our room was dirty. There was a hairnet hanging on the lamp shade, wire from radio was strung on lamp and I don't think furniture was ever moved to vacuum. Also if you wanted room service after certain time you needed to go to front desk to order and pay in cash. Kind of odd I thought.
Genuine Hotels.com guest review
Response by Bourbon Orleans Hotel
Hi Christine, Thank you for your candid feedback. We appreciate your review. We do apologize for the cons you experienced during your stay with us, and we assure you we have addressed your concerns with our staff. We hope you will consider staying with us on your next visit to New Orleans.
4 night family trip Apr 23, 2015
Christine
US
5.0 / 5Outstanding
"really enjoyed our stay, hope to stay there again"
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Staff were all very friendly and attentive. Food very good. Good room service.
Genuine Hotels.com guest review
Response by Bourbon Orleans Hotel
Thank you for your positive feedback! We appreciate your review.
3 night trip with friends Apr 23, 2015
Deronda
US
4.0 / 5Excellent
"Great hotel, with a couple of small "buts""
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    5.0
  • Neighborhood
    5.0
Pros: Beautiful lobby and friendly staff. Great location nearby everything in the French Quarter. Clean rooms, nicely appointed. Cons: Noisy housekeeping staff in the mornings. Loud chatter at 9am when vacationing people are trying to sleep in. Maybe just got unlucky with the wrong person assigned to my floor. Room was very small. Not a lot of space to maneuver.
Genuine Hotels.com guest review
Response by Bourbon Orleans Hotel
Thank you for your candid feedback. We have shared your concerns with our housekeeping team, and we apologize for any inconvenience the noise may have caused you. We hope to see you again on a return trip to New Orleans.
3 night romance trip Apr 21, 2015
A Traveler
US
5.0 / 5Outstanding
"Great Location"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    5.0
Wonderful hotel and perfect location. Had dinner across the street and the Orleans Winebar & Bistro - really good. Did all the sights - Cafe Du Monde, grayling Bus Tour, rode the streetcar to the Garden District and saw some great jazz. A really action -packed two days.
Genuine Hotels.com guest review
Response by Bourbon Orleans Hotel
Hi Stephen, Thank you for your positive review! We are glad you had an amazing time in New Orleans, and a good stay with us!
2 night trip with friends Apr 19, 2015
Stephen
US
5.0 / 5Outstanding
"good times in new orleans"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
everyone was very friendly and helpful. service was great and location great. would recommend hotel .
Genuine Hotels.com guest review
Response by Bourbon Orleans Hotel
Hi Joel, We are glad you enjoyed your time with us. We appreciate your review.
4 night trip with friends Apr 18, 2015
Joel
US
5.0 / 5Outstanding
"Excellent Hotel in the heart of the Quarter"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Perfect location if you are there to enjoy the Quarter. Excellent service and beautiful hotel, bar, and pool.
Genuine Hotels.com guest review
Response by Bourbon Orleans Hotel
Hi Larry, Thank you for your review!
3 night trip with friends Apr 17, 2015
Larry
US
4.0 / 5Excellent
"Great Experience (but bad overbooked start)"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    5.0
  • Neighborhood
    5.0
Started badly when we were told that they overbooked and were therefore put up at a "Sister" hotel (at their expense) for one night. The sister hotel was not even close to the quality of the Bourbon Orleans. And...despite handing them the letter explaining that there should be no charge, and confirming it on my way out, the charge still hit my credit card; however, tanks to the effort of the Bourbon Orleans, it was eventually reversed. On the other hand, the Bourbon Orleans was great. Absolutely no criticism of anything about the hotel, its staff, service, location, etc. I highly recommend staying there...just make sure you don't fall victim to overbooking.
Genuine Hotels.com guest review
Response by Bourbon Orleans Hotel
Hi Keith, Thank you for sharing your experience with us. We are sorry you had a less than stellar experience at one of our sister hotels, and we apologize for any inconvenience our overbooking caused you. With that said, we are happy to hear that you had an amazing stay with us! We hope to see you again soon!
4 night romance trip Apr 11, 2015
Keith
US
5.0 / 5Outstanding
"Our Wedding Weekend"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    5.0
We went for our wedding weekend and had a wonderful stay! The hotel staff are amazing and I cannot possibly say enough good things about them. The hotel is beautiful and the location cannot be beat. My only complaint is that our room smelled a little musty, so I had to buy a room freshener, but other than that it was fantastic. I loved the "freebies" -- the coffee/tea in the lobby in the mornings, the tea/flavored water in the afternoons, the free water in the rooms and the free wi-fi. It is always nice to have those sorts of things that most hotels charge for these days. It doesn't cost the hotel much, but makes a huge impression on the guests. Thanks so much for a wonderful stay!
Genuine Hotels.com guest review
Response by Bourbon Orleans Hotel
Hi Shari, Congratulations on your wedding! Thank you for your positive review and feedback. We do apologize for any inconvenience the smell in your room caused. We take guest satisfaction very seriously, and we happily supply extra amenities to help you relax. Thank you for staying with us, and we hope to see you again on a return trip to New Orleans.
4 night romance trip Apr 15, 2015
Shari
US
3.0 / 5Good
"It's all about location"
  • Cleanliness
    3.0
  • Service
    3.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    5.0
Quaint but dated. Staff friendly. Linens suck. WiFi sketch. So really...it's all about the Central French Quarter location.
Genuine Hotels.com guest review
Response by Bourbon Orleans Hotel
Thank you for your feedback. We have shared your concerns with our staff.
3 night romance trip Apr 10, 2015
Tim
US
5.0 / 5Outstanding
"Great hotel"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
We loved this hotel. Great location in the French Quarters. The pool was fabulous...heated too! Would highly recommend!!!
Genuine Hotels.com guest review
Response by Bourbon Orleans Hotel
Hi Donald, We are glad you enjoyed your time in our pool and the French Quarter! Thank you for the review!
3 night romance trip Apr 13, 2015
Donald
US
4.0 / 5Excellent
"Great getaway."
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    5.0
  • Neighborhood
    5.0
This was a mother daughter trip, celebrating her birthday. She had never been to New Orleans and staying in the French Quarter was a no-brainier. The hotel staff was courteous and welcoming. Ron, the concierge I spoke to, was extremely helpful in arranging two tours. The hotel is convenient to everything; my only suggestion is to request a room facing the courtyard so the nightlife of Bourbon Street doesn't disturb your sleep.
Genuine Hotels.com guest review
Response by Bourbon Orleans Hotel
Thank you for your feedback! We are glad you enjoyed your stay with us, and that Ron helped arrange tours for you. Our interior rooms offer a peaceful ambiance - check them out on your return visit!
3 night family trip Apr 12, 2015
A Traveler
US
5.0 / 5Outstanding
"Great location"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    5.0
I'm from New Orleans and this is the BEST hotel as far as location, in the French quarter. I will stay here whenever I come "back home"...... Dr Martin
Genuine Hotels.com guest review
Response by Bourbon Orleans Hotel
Dr. Martin, Thank you for the kind words. We hope to see you again whenever you come back "home!"
3 night romance trip Apr 9, 2015
james
US
5.0 / 5Outstanding
"Revisit after 46 years!"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    4.0
My husband was there 46 years ago and the hotel was just as nice then as now!
Genuine Hotels.com guest review
Response by Bourbon Orleans Hotel
That's great to hear, William! Thank you for your loyalty, and we hope to see you again soon!
1 night romance trip Apr 7, 2015
William
US
5.0 / 5Outstanding
"Bourbon Orleans"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    5.0
  • Neighborhood
    5.0
Great location, impeccable service, beautiful space. Just bring a fan to block out the late-night noise from Bourbon Street. Will definitely be back.
Genuine Hotels.com guest review
Response by Bourbon Orleans Hotel
Thank you for your review! Our front desk can help with noise issues - give them a call the next time you stay!
2 night family trip Apr 3, 2015
A Traveler
US
5.0 / 5Outstanding
"Great!"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Perfect location in the French Quarter! Within walking distance to everything!
Genuine Hotels.com guest review
Response by Bourbon Orleans Hotel
Thank you for your review!
3 night trip with friends Apr 1, 2015
Melissa
US
Reviews and ratings contained within this site are the subjective opinions of customers and suppliers; they do not represent or reflect Hotels.com’s position. Neither Hotels.com nor the parties involved in providing review content shall be held liable for any damages of any sort resulting from use of these reviews
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