"mean to kids. stay away."
I travel at least 5 times a year, the majority of which is for business. I am very easy to please when it comes to hotels. I've never even made a negative review. This time however, i do have to,. so as to warn other travelers. My family stayed in this hotel after our cruise. The hotel itself is old but very pretty. However, the staff are very very […] very mean. When we got there, our room was not ready because we got off the cruise ship early. That is totally understandable. HOWEVER, I was asked to put away my sons toys, saying he is not allowed to play in the lobby. Take note, he was not running around or something. He was just sitting down, playing pretend with his toys.He was not even making any sounds. he was just holding multiple toys in front of him. Obviously, kids, even quietly playing, is annoying to them. STAY AWAY! Read moreGenuine Expedia guest review
"Great beach location, slow elevators"
My friends and I thought that this resort was well-maintained and the beach location was perfect for all of our needs. The only negative aspect was that during our stay the elevator service was extremely slow. We would be waiting for on average 15 minutes for the elevator to arrive, and this may be because usually we only saw one of the several elevators […] working. Read moreGenuine Hotels.com guest review
"You have a great staff"
Everyone we delt with were extremely helpful and super nice. I do feel that all of your budget was spent on the lobby because the rooms were just okay, the desk and upgrades just seemed to be out of place with the overall look of the room. I also didn't like how our beach chairs were taken away before "close"Genuine Expedia guest review
"Poorly managed hotel; low morale of workers"
There is an obvious lack of morale and an absence of commitment to the hotel by its workers. This is something that comes from the top, so I can only conclude that the management needs training so they can better train the staff. Although some staff were clearly very "nice" and polite, the "niceness", hence customer service, depended on who they are […] as people, and not on cohesiveness and training. The hotel was understaffed, disorganized, and workers appeared overwhelmed, moody, and over worked. The elevators often did not work. When we asked when they would be repaired (after many guests had to use the stair well and go out the emergency exit (which, by the way, did NOT set off any alarm as it should have) we were told that "it was the fault of parents who allow children to play with the buttons". Cleaning staff looked exhausted. Leaks in the walls from old pipes. We also called the front desk several times and no one picked up the phone. Air conditioning system on the roof broke and sounded like a helicopter had landed on the roof. No one seemed to know what to do??? They charged $20 for a beach umbrella, $15 for a beach chair, and $15 per towel if you didn't return them by 6 PM although the pool is open until 10 PM?? They charged $25 per day in addition to the $20 "service charge", "in case we destroy the room". No valet parking but $30 daily for you to park your own car a block away. Not good. Staff chats, texts on their phone, which seemed unprofessional. Read moreGenuine Expedia guest review
Not pleased. Entered first room, 2 double beds - ok - however, turned shower on and very little water pressure and a very loud noise coming from the wall. Maintenance was called. No Hot water! - Great! Talked to front desk offered us a free upgrade to a junior executive on the 15th floor, so - alright! NOPE! Small and out-of-date! My closet cubbie was […] like something from IKEA - my garment bag wouldn't even fit! Bathroom - horrible! We had Hot water, but no shower curtain and where the mirror should be was a piece of semi transparent "clouded" glass that faced the living space (beds). So you could see the shadows of people in the bathroom from the living space! also, no towel bars anywhere to hang wet towels from shower. the tv sat on the desk with the chair in front that had to be moved so as not to obstruct the view. Just an outdated, small room. For Miami Beach, not even close to expectations! By the end of day 1, my family re-named the hotel "Dump-ville" Would not recommend to anyone! - and I am NOT that picky. Read moreGenuine Hotels.com guest review
"Extra charges that they don't tell you before."
Like 20 dls extras daily for hotel services. 30 dls daily for parking.Genuine Expedia guest review
"Worst room accommodations"
Nothing worked properly in our room. It was stuffy (the air conditioning unit didn't work), the sink sprayed water all over the place and we had to ask for a new iron because the original had terrible rust and dirt. The hotel skimped on the toilet paper and tissues in the room, and the ice machine room had four trays of leftover room service food that […] looked like it had been sitting there for days. Read moreGenuine Expedia guest review
SHOWER: Glass only covered 1/2 of entry side allowing water to be splattered over side and onto floor. Water in shower went cold after about seven minutes. Wiring for TV, lights and Internet were scattered under the desk and very jumbled around. Would look much neater if bundled. A small box to keep all the loose wires would also work. Service was very […] good. Car Parking very close and easy. Windows needed cleaning. All the windows were streaked with a white milky substance. Read moreGenuine Hotels.com guest review
"Beautiful view of the ocean"
The hotel was not what I'm used to for the money. It was New Year's so I understand the inflated prices. However the maintenance of the property is sub par. I did enjoy my stay though. Great location.Genuine Hotels.com guest review
"Great View...... BUT....."
For a luxury room that was oceanfront, we were disappointed in this hotel ! I don't recommend it! The carpet had a square that had been cut out and replaced but didn't match. The room was tiny, and the bathroom had nothing in it except for towels ! No soap or shampoos etc! The hallways were grey walls and grey carpet and looked depressing. For the money […] I spent I was embarrassed to take my wife there. Read moreGenuine Hotels.com guest review
Hotel was nice in the entrance. Hotel has no complimentary coffee or anything for that matter. No coffee pot in the room. Barely any lighting in the room. 1 small trash can in bathroom. The tv sits on a glass desk, key cards work on the third try, mirror in bathroom was marked with something. Paint in bath chipping, bath tub very dated.Genuine Hotels.com guest review
"Amazing view, unsavory rooms."
We arrived at the hotel in a taxi with four bags. There were three or four hotel staff standing at the entrance while we took our bags out of the taxi and carried them up the steps-no offers to help. We booked two rooms for our family of four. The first room had not been cleaned after the last guests. The second room had been made up except for the […] toilet, the seat was up with urine in the toilet. When I went downstairs to the registration desk to get another room there was a line of around 10 people and one person working. The hallways in the hotel are painted a very depressing grey, all the lights in the hotel are fluorescent, the sheets are polyester and there is a terrible institutional feeling and smell. I wanted to spend as little amount of time in my room as possible. It was terribly depressing. Read moreGenuine Expedia guest review
"Enjoyed our stay."
Overall enjoyable. Clean facilities. Close to the beach. Friendly staff.Genuine Expedia guest review
It was one of the worst hotel in my life. You pay for wi if but it's not work in your room, dirty carpet, dirty walls and smells bad at room.Genuine Expedia guest review
good location with easy access to the beach. Unfortunately hotel conditions, facilities and service are not as good. The hotel looks old and not well maintained. Some of the rooms are very bad. Management of accommodations and bookings not accurate: we found ourselves charged with an upgrade the hotel management haven't been able to deliver. Poor service, […] with erratic time to clean up the rooms and slow time to react to requests. No parking, poor internet connection, long queuing time for elevators during peak hours… Not to recommend. Read moreGenuine Expedia guest review
"A Resort Wanna-Be"
I have stayed in many hotels on Miami Beach over the past several years and this was by far the worst. The manager at the front desk was extremely rude, housekeeping called and knocked on our door several times each morning to wake us up and the staff was generally unhelpful at every turn. They clearly invested a lot of their money into a fancy lobby […] and very little into the rooms. It was like a cheap hotel with a fancy lobby. If you are going to spend the money to stay at Miami Beach, which is a fantastic destination), I would highly recomend another hotel. There are so many good ones. Read moreGenuine Hotels.com guest review
"No room available even if you have reservation"
I booked the oceanfront room for two nights. But, when I came to the hotel, they made mistakes about the reservation and the hotel was completely full. My family have waited at the reception for a long time. They finally arrange a "special" regular room for us. That special room was not usually open. It's sometimes noisy in the bathroom. We didn't live […] in the oceanfront room, but they charged us at the rate octave oceanfront room not theregular room. It's very bad experience there. Read moreGenuine Expedia guest review
Run down neighborhood. Immediately turned off the minute we pulled into the front of the hotel. Bellman at the door didn't seem to understand us. The pictures on the website didn't match reality. We were afraid to stay. We spoke to the attendant at the front desk. Front desk attendant connected us with reservations - reservatoins said it was up to the […] front desk attendant -- front desk attendant agreed to cancel our reservations -- thank God! We spent the rest of our day looking for another hotel with availability which was a challenge since it was the Christmas holiday. Thankfully we found availability in Deerfield Beach - paid premium pricing for last minute accommodations but better than spending three nights in fear. Read moreGenuine Expedia guest review
"Old hotel with low quality service"
The hotel service is lowest I have seen compared to the room rate. It is in USA but you when enter this hotel you start to feel like in Sao Paolo "3 stars" hotel. Nobody care about you, everything is old and overused, the room is dirty smelling when you put on the air-condition, so it's better to keep it off despite high temperature. I can say : maybe […] this hotel was good but this should have been long time ago. Read moreGenuine Expedia guest review
"terrible hotel, don't go!"
This is a not a professional hotel. The hotel looks good outside, but when you go to the room level, you will know it's poor decorated. the worst thing was when I checked in, there is no blanket and shampoo&soap. I called them 3 time, every-time they said they would send me, but they didn't. I had to ask in the front-desk, they said they would do it […] ASAP, but didn't again. Read moreGenuine Expedia guest review
"Ok if you are on a budget"
The room needs a serious makeover. The elevator is more crowded and runs less than a NYC subway. There are some good restaurants in the area. The gym is good. The pool is horrible.Genuine Expedia guest review
As many hotels do, this hotel changes extra for what most hotels offer for free. $20 extra for internet, safe, beach towels, etc. Also, an additional $30 for parking. I would not reccommend this place. Poorly maintained and dirty.Genuine Hotels.com guest review
"Nice place needs updating though"
This was a grand facility in its day, could be again with some paint, carpets and a serious duct cleaning. Some areas are so musty/mildew that it can't be covered up. Price was right but parking is a ripoff or a chore (public parking 3 blocks away). Would probably stay there again.Genuine Expedia guest review
We were disappointed by staying 3 nights in this place. The room was smelly and dirty. Bathroom door broken. Closet door was hanging. Dirt on the refrigerator door.Genuine Hotels.com guest review
We had a party of 4 sharing two double beds. In the entire room there were three light fixtures, two at the night stand between the two beds and one floor lamp. All had low wattage bulbs, that were inadequate for good reading. There were few electrical outlets for charging our cell phones. There was no dresser, just two drawers in the night stand. This […] would have been a problem if we were staying longer than one night and wanted to unpack. The walk-in closet had an iron and an ironing board, but no outlet to plug in the iron. Extremely poor design. There is no brochure in the room describing the facilities. I had to ask at the desk about hours for the fitness center and the person there said she did not know as we stayed there over the Christmas holiday. There is a $20 service charge for using the facilities, which is a surprise unless you read the fine print on their web site. We were ok with the $30 parking fee as the garage is conveniently located and we were able to get in and out without any hassle. Read moreGenuine Expedia guest review
Many people on the hotel staff speak zero English. This creates serious communication issues for non-Spanish speaking travelers like us (and thousands of international and domestic visitors). Microwave was not available in the room, and the hotel has a policy against reheating food; very inconvenient! Beware of hidden charges, like the parking fee (understandable) […] and the "resort" fee (ridiculous). Rooms in need of renovation, esp. bathrooms. Other than that, good location in North Beach, spacious rooms, friendly staff. Read moreGenuine Expedia guest review
was surprised with a 30$ parking every day and another $20 hotel service fee to use the pool for the price of $50 per night extra you can go to a much nicer hotleGenuine Hotels.com guest review
"The lobby is deceiving."
The staff was unwilling to help make our stay better, we had to change rooms, they upgraded us but charged us 100 dollars a day,plus 20$ for a fridge we didn't ask for. Ive stayed at many hotels with my daughters club soccer team and have never been charged for a fridge, the shower leaked all day and night and it was so outdated, the hallways looked […] like a scene from every horror movie, very institutional . Read moreGenuine Expedia guest review
I picked the hotel because it was in the area where I wanted to stay and because the price was reasonable. However the rooms and overall hotel is rather dilapidated. It is in major need of an overhaul. Friendliness of the staff is mediocre. Some where helpful and friendly, most had an attitude that had nothing to do with being kind and supportive. The […] room had a very small and old bathroom. There was no decor to the room. This hotel was "ok" but absolutely nothing to write home about... Read moreGenuine Hotels.com guest review
On arrival the car parking price impressed, almost no alternative if you are here at the first time. 30$ per day, there is no any information on the hotel site. And 20 $ - resort expense in addition and it is not said anyway.... But the room was good, amazing oceanview - it is worth of pying for it. The bathroom is old and needs the repair.....Genuine Expedia guest review
"Great Hotel, would stay again."
Had read reviews and was not sure what to expect. But we loved it here the hotel is right on the beach and the pool area is spacious with bar for drinks and snacks. We did have an excellent room on the 15th floor with oceanfront balcony and corner room so views down beach. We booked the hotel as South Beach was more expensive and knew this was a bus […] ride away but still right on beach and pool options The staff at the hotel were always helpful and there is a tours desk in the lobby where we booked sightseeing trips, Inc everglades which picks you up from hotel. The hotel lobby is pretty impressive, the hotel lobby bar was not open during our stay but there is a good bar Normans just over the road which is good for drinks and food and gap a happy hour. There are a few other bars, cafes and restaurants nearby. There is also a store directly opposite where you can buy pretty much anything you need. Does fruit and pastries which we brought back to room some mornings. Also a budget car hire shop ops which we arranged to pick car up from if you are using this its cheaper to book on line. We went in and got a quote then went back to hotel and booked using free wifi for $100 cheaper! also arranged to drop off at different location in Miami as were picking up cruise ship on way back and didn't want to drive back to beach and there was no extra charge for this Read moreGenuine Hotels.com guest review
"The view didn't make up for the rest!"
My 4 yr old and I arrived early. I called to see if we could check early. We were told to call back in 2 hrs, but that the room wasn't guaranteed until 4. We decided to show up at 2 and drop off our luggage. Room still wasn't ready. After asking how much longer it would be, we were given wristbands and access to the pool. The pool was freezing (I didn't […] expect heated, but the ocean was warmer) and dirty. Lots of debris floating and dirt on the bottom. At 4 o'clock we went to check in. We waited in line while several people checked out. When we finally got to the desk, I was told that he needed my credit card for and imprint. He then proceeded to ring through an additional $90 'Resort Fee' for our 2 night stay! When I questioned what he was doing, he directed my attention to the signs on the wall behind him which broke down the $20 /person/day resort fee for amenities (the pool, beach access, wifi, in room fridge, safe) (Hotels.com lists these as free) and I was told that I had the option of not getting a room key at all! it was too late to make other arrangements with a 4 year old in tow, so I took the room. The Wifi wouldn't work (excellent signal, but no IP). Never got the promised call from management or IT dept. Housekeeping didn't come to service the room until 5 o'clock the next day. We left a day early, willingly forfeiting the prepaid night! No one seemed to care about customer service until we were checking out. At that point they refunded the resort fee. Read moreGenuine Hotels.com guest review
Not muchGenuine Hotels.com guest review
terrible..Took 30 min to sign in, and were not given a Oceanfront room, it was a room looking on to their parking lot. We were charges extra for internet, beach chairs, which you couldn't say no to it was what the hotel chargedGenuine Hotels.com guest review
"close to beach/poor hotel"
They charge extra per night as in small print that you must sign. Very plain rooms for ocean front which is not worth the money. Missed calling us for our requested wake up calls. No internet on the 14th floor as stated. Management was to call us about our concerns but never did. Supply only powered milk for coffee.Genuine Hotels.com guest review
The hotel was great , the pool and ocean beach is such a great attractionGenuine Hotels.com guest review
"Unhealthy environment and bad service"
We have been to Miami eight times and this resort is the worst. To begin, the bell boy didn't assist us when we arrived so our taxi driver did. Then the front desk staff were extremely rude. Despite advance payment, we had to show our airline boarding passes, e-travel documents and credit card records to convince them that there should be rooms reserved […] for us. As a family, we required two rooms. The first room smelled like urine and there was a large brown stain on the carpet of our second room. The resort obviously did not consider that we informed them weeks in advance of our health conditions that required non-smoking and scent-free rooms. Also, the safety deposit box was not secured to the wall/shelf. The staff reluctantly moved us to cleaner facilities after we recorded images on our iPad to prove our concerns. Face towels were not provided after the first day (only hand and bath towels). Coffee and disposable cups were not replenished on a daily basis. Upon check out, the front desk tried to charge an exorbitant amount for not showing up! This was a very poor hotel experience especially compared with other nearby hotels where we have stayed Read moreGenuine Expedia guest review
"hotel needs renovation"
dirty walls, too old furniture, stone age internetGenuine Expedia guest review
"be redy for a grand rip off"
the lobby is totally different than the rest of the hotel. The pool was cold, there was no towel to give out, the elevators took us 20 minutes , eventually they had to open a service elevator to bring us down. there was a $20 resort fee plus another $30 self park parking fee, there was not even a pen in a room , the coffee maker was broken, the rooms […] were dirty, we could hear the conversation in the next room through the door in the wall. we were so glad to be out of that hole. as we cancelled early. Read moreGenuine Hotels.com guest review
Quartos poderiam ser mais novos, um pouco antigo, mas bem limpo e ajeitado.... existem alguns quartos melhores , reformados....mas no geral é um bom hotel, de taxi para south beach dá 20us, da para pegar um onibus em frente ao hotel.Genuine Hotels.com guest review
OkGenuine Hotels.com guest review
"P´ssimos funcionários recepcão."
Péssimos Funcionários da recepção. Atendem com má vontade. Deveriam ter funcionários que dominassem um segundo idioma 24 hs na portaria e não só presentes de vez em quando uma vez que esse hotel atende público internacionnal . Fora isso paguei a taxa de resort e o wifi so funcionava no meu quarto até 10:00 da manhã. A noite nem pensar . Tinhamos que […] acessá-lo no lobby ou no corredor ??????? Já a limpeza do quarto foi ótima e a localização do hotel tb é muito boa. Read moreGenuine Hotels.com guest review
Hotel antigo, deve fazer o mínimo de reformas só para poder estar recebendo turistas , camas péssimas com colchões deformados de tanto que foram usados , fiquei 4 dias e não fizeram arrumação e não trocaram as toalhas em 2 dias , não repunham sabonete e shampoo . Chance de voltar ou indicar para um amigo : ZEROGenuine Hotels.com guest review
O hotel é muito confortável, porém não tem estacionamento próprio, cobrando uma diária caso você queira estacionar no edifício garagem que tem do outro lado da rua. Preço salgado pra quem vai passar vários dias e sequer possui serviço de vallet, ou seja, se você chegar tarde da noite terá que estacionar no prédio e ir andando até o hotel.Genuine Hotels.com guest review
Taxa de resGenuine Hotels.com guest review
Péssima. Não parece que Você está num hotel de praia e sim numa prisão. Você não pode ficar descalço para ir do seu quarto à praia, não pode andar de sunga ou maiô, não pode andar sem camiseta. Não pode comprar uma cerveja no supermercado e tomar na beira da piscina. Os seguranças ficam fardados, como se estivessem indo para attender uma ocorrência; […] falam com Você como se Você NÃO fosse um hospede e sim um suspeito, pois falam com arrogância e autoridade que nem possuem. O Hotel te cobra US$ 20 por dia de taxa de conveniencia, para usar toalhas, cadeiras na praia (só duas), cofre e cafeteria no quarto. Se quiser um guarda sol na praia, tem que pagar US$ 15 por dia de uso. O serviço de recebimento de alguma entrega é péssimo, pois só faltam pedir seu RG e CIC do Brasil, além de cobrarem US$ 5 por volume. O carregadores de malas, só te ajudam se Você pagar antecipadamente pelas malas, pois caso contrário, Você tem que carregar suas malas do carro até a recepção e até o seu quarto e vice-versa. Não possui rampa para pessoas com dificuldade de locomoção. Meu amigo ficou num quarto com vista parcial para a praia. A vista parcial para a praia é uma pequena janela, que péssimamente dá pra ver a praia e além disto, a janela não abre, para entrar um brisa. Ele pediu para mudar para um quarto melhor e teve de pagar US$ 50 por dia. EU NÃO RECOMENDO PARA NINGUEM ESTE HOTEL. Read moreGenuine Hotels.com guest review
O hotel cobra $20/dia como taxa de resort, quer vc use ou não as piscinas, praia, etc. A recepção não atende os clientes de forma polida e profissional, por vezes se recusando a falar espanhol mesmo sabendo. Cobra $30/dia para garagem fora do hotel.Genuine Hotels.com guest review
Hotel até é bem localizado e de frente pro mar, mas deixa muito a desejar nas instalações.. Tudo muito velho e sujo! O quarto estava com cheiro muito forte de tinta e não estava bem limpo.Genuine Hotels.com guest review
Parte externa do hotel muito decadente, para eles cobrarem U$ 20,00 por dia usando ou nao usando. Mostram uma foto do hotel em um site, com uns quioske na praia como se fosse mesmo um resort e aquelas fotos sao de outro hotel... Tbem passaram meu cartao da recepcao assim que cheguei, dizendo q era soh para garantir, e que as taxas de 20,00 dolares seriam […] cobradas no chekout, mas debitaram logo no primeiro dia na minha conta o dobro do valor total das taxas, bloqueando meu cartao, pois ainda eu nao tinha pedido autorização do banco aqui no Brasil p usa-lo la em Miami, qdo reclamei com eles, me disseram q o valor seria reembolso do ckekout. Achei uma falta de respeito. Read moreGenuine Hotels.com guest review
"Udmærket hotel med god udsigt over by og vand"
Generelt et fint ophold med en god udsigt over byen og vandet. Desværre ikke mulighed for udluftning på værelset, hvilket betød meget duggede ruder på værelset når man har været i bad. Et andet minus er at der er meget lydt ud til gangen. Hotellet har fine faciliteter og har en fin beliggenheden i North Beach området. Kort afstand til stranden, indkøbsmuligheder […] og bustransport. Read moreGenuine Hotels.com guest review
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