"Not that bad, only upgrade needed."
Great view, cute bed, only needs an upgrade on tile, carpet and bathrooms everything else is just fine.Genuine Hotels.com guest review
Response by The Deauville Beach Resort Dear Honestone, Thank you so much for your review! We are happy to know that you enjoyed your accommodations and our location. We truly appreciate you choosing the Deauville Beach Resort. We hope you will visit us again after our upcoming remodel. Sincerely, Mai Bonillo Guest Relations Manager The Deauville Beach Resort
"Aka worst hotel in history"
It was the most angonizing stay i have ever expereiced at a hotel. Motel 6 has better accomodationGenuine Hotels.com guest review
Response by The Deauville Beach Resort Dear Traveler, We use our guest feedback as a tool to improve. We share all guest comments with our team and this guides us on improving the level of service we provide. I only wish we had taken the opportunities you provided us while you were with us to rectify the issues experienced. I assure you that had I been informed that you were ultimately displeased at any point during your stay I would have personally accommodated you in any way possible. We use our guest feedback as a tool to improve. We share all guest comments with our team and this guides us on improving the level of service we provide. I only wish we had taken the opportunities you provided us while you were with us to rectify the issues experienced. I assure you that had I been informed that you were ultimately displeased at any point during your stay I would have personally accommodated you in any way possible. I cannot apologize to you enough for your experience at the hotel during your stay I appreciate you taking the time out of your schedule to write your review. We would also like to inform you that we have a new management in place who recently invested in updating the entire property. We truly value all of our guests’ opinions. We would truly like an opportunity to earn your business again in the near future. Perhaps you will give us another chance in the future? Thank you again for staying with us here at the Deauville Beach Resort. Kind Regards, Mai Bonillo Guest Relations Manager The Deauville Beach Resort
"On the beach, but not worth the hassle ."
Horrible. Nickel and dime you for everything! I thought they were going to charge us for the air we were breathing! Roped us in with a nice money saving rate, but NOTHING included! When all was said and done, could have stayed at the Ritz for less! Ridiculous house rules, ex. Couldn't move beach chairs to have a little privacy. Threatened to call security […] when I didn't want to move chairs back to the group. Hotel staff, indifferent to the concerns of customers. I would not recommend this hotel to my worst enemy! Read moreGenuine Expedia guest review
Response by The Deauville Beach Resort Greetings Rob, Thank you for taking the time to share your guest experience. Customer service is our top priority and we value your feedback. We will use your comments as a way to better understand the needs of our valued guests. We would also like to inform you that we have a new management. We truly value all of our guests’ opinions. We would truly like an opportunity to earn your business again in the near future. Perhaps you will give us another chance in the future? Thank you again for staying with us here at the Deauville Beach Resort. Kind Regards, Mai Bonillo Guest Relations Manager The Deauville Beach Resort
Go!!! Go!!! Go!!! No really you gotta go!!! Really great place!!!Genuine Expedia guest review
Response by The Deauville Beach Resort Hi Alex! Thanks for the fantastic review of the Deauville Beach Resort. We really appreciate you sharing your experience with us. We truly look forward to having you come back to visit us soon. We look forward to your return in the near future! Sincerely, Mai Bonillo Guest Relations Manager The Deauville Beach Resort
"Beautiful beach... terrible management"
The Beach was beautiful. The hotel’s history was interesting. The management appeared to be new and inexperienced in the hospitality business. The wait to check in to our room was painfully long... really?? all the rooms were magically available only at 4pm?? Check out was at 11am. Service at the desk was slow at best (imagine checking in a lobby filled […] with anxious guests all at 4pm!) We were issued three different sets of room keys that didn’t work. The staff couldn’t even open the door so they had to change our room… the guys down the hall looked like they had similar issues. The room was clean and the décor was tasteful. There was a nice vessel sink but no counter space in the bathroom. Our coffee pot was missing its carafe. And this “beach resort” had no place to hang wet towels or swimsuits. The extra charges added up. I was surprised to have to pay an additional “resort fee” and a deposit for everyday of our stay. The 3 of us had to wear wrist bands to access the swim pool or beach but we were only allowed to use 2 beach chairs... there was a charge for additional chairs or an umbrella. Towels were free to check out but of course there is a charge if you do not return them by 6pm… better make it 5:45 because they have a tendency to close early. They are trying to update the rooms and common areas. The lobby is fantastic. But beyond the entrance many of the updates appear to be cutting corners and come across cheesy. Read moreGenuine Hotels.com guest review
Response by The Deauville Beach Resort Dear Therese M, I cannot apologize to you enough for your experience at the hotel during your stay I appreciate you taking the time out of your schedule to write your review. I assure you that had I been informed that you were ultimately displeased at any point during your stay I would have personally accommodated you in any way possible. I cannot apologize to you enough for your experience at the hotel during your stay. Not only did we not meet your expectations but we failed in responding and addressing your issue and for that I extend regret on behalf of the hotel. We would also like to inform you that we have a new management in place who recently invested in updating the entire property. We truly value all of our guests’ opinions. We would truly like an opportunity to earn your business again in the near future. Perhaps once our next scheduled renovation is complete you will give us another chance? Thank you again for staying with us here at the Deauville Beach Resort. Kind Regards, Mai Bonillo Guest Relations Manager The Deauville Beach Resort
everything goodGenuine Hotels.com guest review
Response by The Deauville Beach Resort Hello Brian Navarro, Thank you so much for taking the time to share your guest experience. We are happy to hear that you enjoyed your time here at the Deauville Beach Resort! Customer service is our top priority and we value your feedback. We will use your comments as a way to better understand the needs of our valued guests. We hope to have an opportunity to serve you again in the near future. We share all guest comments with our team and this guides us on improving the level of service we provide. Kind Regards, Mai Bonillo Guest Relations Manager The Deauville Beach Resort
We had to pay hotel fee and I refused to pay $30 dollars for parking so I parked on the street , $30dllrs overnight parking for guest oh no this is an assault! The Good thing were the beach view. The bathroom and closet are very old , actually the closet were raw material.Genuine Hotels.com guest review
Response by The Deauville Beach Resort Greetings Leanderson, Thank you so much for taking the time to share your guest experience. We are happy to hear that your ocean view room during your stay. Customer service is our top priority and we value your feedback. We will use your comments as a way to better understand the needs of our valued guests. Currently the covered in-door parking lot directly across from our beach front resort is the most convenient and popular parking option for our guests. There is street side public parking but in my experience our guests have found feeding the meters to be a bit of a hassle when they are a vacation. We share all guest comments with our team and this guides us on improving the level of service we provide. We hope to have an opportunity to serve you again in the near future despite the shortage of parking options in Miami Beach and the surrounding areas. Thank you again for choosing to stay with us here at the Deauville Beach Resort. Kind Regards, Mai Bonillo Guest Relations Manager The Deauville Beach Resort
"Rooms need updating"
Just stayed for a night as I decided to switch hotels to get a better room. The lobby an reception area were very nice and the staff seemed helpful but I was let down when I got into the room. The bed seemed old and springy and only had a sheet - no comforter. The bathroom was more of the same with everything looking old and worn out. It was decorated […] nicely but when I needed a shower and good sleep after a long day it fell well short. Read moreGenuine Hotels.com guest review
"Old and smelly"
Hotel if very old and you are charged for stuff you normally get for free wifi, safe and beach towels. Parking was 30 dollers a day. first time last time pay 100 dollers moreand get a nice hotelGenuine Expedia guest review
Response by The Deauville Beach Resort The Deauville is a resort built in 1957 with a unique heritage of Miami Modern structural style; we are sorry to hear that you felt it to old. When making your reservation and at time of check-in we inform our guests, that just as other hotels in Miami Beach, there is a fee for Resort Services. The wifi, safe and beach towels are included in this fee; along with other wonderful amenities. Parking in Miami Beach, regardless of hotel, will be of charge. We apologize for any inconveniences and welcome your return, as we would want your experience to be a great one and continuously strive to improve our quality and service.
Bad servicesGenuine Hotels.com guest review
Response by The Deauville Beach Resort At the Deauville we try to provide our guests with great service, with the expectations that they will leave here happy. We apologize that you felt that you received bad service. It would be wonderful if you could provide feedback as to your experience so that we may make adjustments to better service our guests in the future.
We stood in this hotel for 4 nights. We wasn't to happy with our stay. We arrived at the hotel at 11:30pm, (by the time we was done with checking in it was 12am) as soon as we checked in there was a charge of $20 for the pool, beach,wifi and gym use (we didn't mind paying for the rest of the days) We asked the front desk agent why is he charging us […] for a day use when the day was over, all he said was it's an automatic charge. The next day as we went to the beach they only provide you with 2 beach chairs, if we wanted an additional chair we would have to pay $15 (it was 3 of us staying at the hotel). On our last day which was Monday they shut the electricity down from 1am to 5am. We had no running water and no ac. When we got back from a night out a security (by the way he was very friendly and very nice unlike some of the front desk agents) escorted us to our room. We had to walk up some stairs and go to sleep in a hot muggy room without showering (believe me, we could of used a shower after our night out). We feel that the hotel should of compensated us for the unconvinced. Read moreGenuine Expedia guest review
The hotel was a disappointment. I booked an Ocean view and that was the only thing that was good. Hotel has a great location, but its old and needs to be renovated. The A/C was not functioning properly so it was hot and noisy. Everything was old about this hotel, the decor, the rooms, the carpet, etc etc. I do not recommend it.Genuine Expedia guest review
Response by The Deauville Beach Resort Hi Traveler; The Deauville is a unique art deco property that many love to visit. We do appreciate you voicing your opinion. Please know that we are currently working on remodeling our guestrooms and other areas as well. Many rooms have already been updated and are quite stylish. The Deauville is classic in that we've hosted legendary acts such as The Beatles & Sammy Davis Jr here. We aim for a modern flare but still want to remain true to our history. Kindest Regards, Deauville Beach Resort Staff & Management
Hotel was not what I expected. Took over 30 minutes to check in.Genuine Expedia guest review
Response by The Deauville Beach Resort At the Deauville, we drive for great service. We apologize for any inconvenience you encountered at time of check-in. We make sure to always be well staffed and provide quality service. Thank you for your comment, for we will use it to further improve our check-in process.
"Entrance & pool very impressive"
Decent location but parking was unexpected @ $30 a day and a block away. Ice machines didn't work & charge $1 for ice & $2 for water at pool bar for a guest...:( and mandatory $20 a day for emintenties not needed is another unknown expense.Genuine Expedia guest review
"nice hotel and i want return again"
wonderful ,good attention and everyone so kind and can not wait to come back thereGenuine Expedia guest review
They charge u $20 for hotel services such as wifi ,is to slowGenuine Expedia guest review
Response by The Deauville Beach Resort Dear Traveler, We thank you for commenting on your experience with us. The Resort Fee includes wifi among other wonderful amenities. We apologize for our temporary drop in wifi signal as our IT department is working on making system upgrades to better provide reception. Again thank you for your concerns and we welcome you back any time! Warmest Regards, Deauville Beach Resort Staff & Mangement
The hotels it's nice, I do believe it needs renovation but the staff it's well prepared and the property it's extremely clean. Located near nice restaurants and attractions. Karina was great during check out, very professional.Genuine Hotels.com guest review
Response by The Deauville Beach Resort Thank you for your positive feedback! We are currently working on renovations, to bring our guests nicer rooms and an even more clean property! We appreciate your kind comments and hope to you at the Deauville again!
"Customer Service needs help."
The desk staff upon check in over charged me for the stay. resulting in an confrontation asking me to leave or check in. We did not receive any service at the outside bar when others who came up behind me ordered in Spanish and got served right away. The security staff is less then stellar them selves yelling at my daughter because she was appropriately […] not covered in hotel. While others where allowed to walk with no cover up. All around a bad stay. Will not be visiting this area again. Read moreGenuine Hotels.com guest review
Response by The Deauville Beach Resort We are disheartened to hear of your bad stay. The Deauville strives to provide great service and an exceptional guest say. Thank you for sharing your concerns regarding each department. We will follow-up and address front desk, the outside bar and security regarding your issues. We want to make sure that an experience like this does not happen in the future. We apologize for your inconveniences and will work on improving our customer service.
This place was like I stayed in a motel 6 in the hood . Will never stay there again. Rooms were old and was not clean at all. This place looked like it had never been updated from 1970.Genuine Hotels.com guest review
Response by The Deauville Beach Resort Joey, We are a unique art deco property built in 1957. Famous singers of the 70’s such as Frank Sinatra and The Beatles performed here. At the Deauville we try to stay true to our Miami structural style. We have been remodeling and revamping the property for quite some time now, hopefully we will be done soon; currently, a lot of our rooms are modern and up to date. We are sorry you feel negatively towards the Deauville, we appreciate your opinion. Daily, we work on providing our customers with great experiences and we are continuously working on improvements. Take Care & The Kindest Regards, Deauville Beach Resort Staff & Management
It was Ok. The hotel was renovated (its a fairly old building) but still needs improvement. The quality of the doors (bathroom) and carpet, the A/C was noisy (old wall unit). Overall it was Ok for the money.Genuine Hotels.com guest review
"Great price and accommodations"
I spent labor weekend on this hotel We choose a executive oceanfront room ... Great experience taking in consideration the price !! Will comeback againGenuine Expedia guest review
I feel bad for whomever works there, the staff are embarrassed by this hotel, I wish the owner could do some renovations on this hotel because it is lovely looking from the outside but hideous in the inside.Genuine Expedia guest review
"Not that good"
Hotel stinks even thou they have nice location and the view is amazing but the hotel need a lot a renovation and put everything straight because they charge you for using the towel of the pool $45 and don't get fool ppl because they charge you for wifi and other fees the you don't even know aboutGenuine Hotels.com guest review
Find it very inappropriate that I have to put on clothing after I come from the pool even when I'm soaked . Security will hassle you and not let you go to your room if you don't . And the parking was awful !!!!!! You have toGenuine Hotels.com guest review
Absolutely horrible service. None of the employees wanted to help. Call 3 times with the wifi issue never taken care of. had trouble even getting soap and shampoo sent up to the room. When they finally came on our last night they gave us a ridiculous amount. $50 a night in hidden charges. will never stay there again.Genuine Hotels.com guest review
Response by The Deauville Beach Resort Hello Michael, At the Deauville we are huge on guest relations and assuring all needs and concerns are addressed in a timely manner. We apologize for your disadvantage. The additional charge that I believe you are referring to is our Resort Fee, for we have no “hidden” charges. This is disclosed at time of booking, as well as at time of check-in. (Please be aware that most hotels charge this fee.) This includes such advantages as 2 chairs at the beach, gym access and cool fitness classes like Zumba, as well as for towels and chairs at the pool. As for our wifi, we apologize for the temporary drop if signal you might have experienced, as our IT department has been making system upgrades to provide our guests with better reception. Warm Regards, Deauville Beach Resort Staff & Management
"I was kind of disappointed ."
Very late check in and a real unatentitive front desk clerkGenuine Hotels.com guest review
Response by The Deauville Beach Resort Dear Juan, We aim to provide quality service at our Front Desk. We apologize for your mishap. Rest assured that we will work diligently on improving this area, for exceptional customer and timely service is imperative to us. We welcome your return and guarantee better service! Warmest Regards, Deauville Beach Resort Staff & Management
"Book hotel yourself"
Last place you ever want to stay .and never book with hotels .com again !,,, To many hidden coast hotel price 112 .00 but 30.00 buck more to park for each day plus resort fees plus ,plus ,plus . And you have to park across the street and drag your bags a half block . Best thing to do is stop using Hotels .com and call hotel yourself and make a deal […] with them. Read moreGenuine Hotels.com guest review
"Seemed nicer online"
Two of my friends and I stayed there, from 8/21 to 8/26 in a two bedroom room. Our room seemed a little old, rusted features and needing a paint job. We had issues the first day with the shower overflowing, and we had to pack everything and moved to another room. When we called housekeeping, they came to try to fix it, but couldn't, and told us a plumber […] could come the next morning at 8 am. We had plans that night, and only one person had showered since we had come from the beach. The new room was closer to the top floor and seemed to be in better condition and probably recently painted. We did have more issue with bathroom, with the toiled overflowing but housekeeping took care of it quick. Housekeeping kept forgetting to leave us enough towels and wash clothes. We had issue with them: when we requested some from housekeeping that were working on our floor, we were told to call the department first, and than we were maid to wait a long time, even though they were still on our floor. Other than that, it was an ok experience. Read moreGenuine Expedia guest review
"Avoid this hotel"
The room was very dirty, the closet door was broken, the bathroom looked very dirty and dated. The beds did not had even blankets.Genuine Expedia guest review
I WOULD NOT RECCOMMEND THIS HOTEL. THE BEACH WAS THE ONLY THING I WAS PLEASED WITH.Genuine Hotels.com guest review
Response by The Deauville Beach Resort Dear Mr. Hill, At the Deauville we work daily to provide our guests with a wonderful hotel experience. We apologize that you would not recommend us to others and that the beach is the only thing you found pleasing. Please know that we are currently working on property and staff improvements, for you can never have enough of that no matter where you go. We welcome you to reconsider and not hesitate in returning. Warmest Regards, Deauville Beach Resort Staff & Management
"TERRIBLE HOTEL-DON'T STAY THERE!!!"
I WOULD NEVER RECOMMEND THIS HOTEL. ITS NASTY/DIRTY, OLD AND THE STAFF IS TERRIBLE!Genuine Hotels.com guest review
"Nice hotel close to the beach"
My family has enjoyed the hotel with swimming pool and the beach. The only problem is there is no parking place. We have to pay $30.00 per day to park accross street parking building.Genuine Expedia guest review
"Could have been better"
This is a hotel with a lot of potential. Great location, space and friendly staff. I good place for twenty somethings on a budget. Not a place for families or anyone over 35. The lack of hot water in the evenings and the smell of pot coming through the air conditioner from the balconies was enough to make us cancel our second night and go elsewhere […] . Read moreGenuine Hotels.com guest review
Hotel and resort very bad . I will not recommended to any one.Genuine Hotels.com guest review
They forgot to clean my room after calling . Was told they would clean my hotel after 2 day they only replace my towel? I didn't even call again .Genuine Expedia guest review
"Was hoping for room service"
The hotel is not as grand as the photo but is fine. There is no parking at the hotel so plan to spend an extra $30.00/day on this. And although the phone recording said room service was available during the hours we were there, it never was available when we wanted it. The beach location was beautiful!Genuine Hotels.com guest review
A hotel is supose to include some type of benefits to the customers when they stay the night and this hotel is the complete opposite the charge you a resort fee that is manditory apart from the night stay and they charge you $30 for parking as an addition to staying in that hotel the rooms are plain and out datedGenuine Hotels.com guest review
Dont like the hotel, bad lobby service very noicy hotelGenuine Expedia guest review
"Bad hotel next to the beach"
My experience with this hotel is not good, everything when wrong since the beginning I get there no there's no good parking space.nice lobby , next to beach but just BAD rooms period...Genuine Expedia guest review
"Needs an update, most of the staff are rude."
Semi clean rooms, marks all over the sheets, carpet. They must not clean under the beds, There was food still under there. Loud a/c unit. Fast elevators. They wont let you check in even one minute early without an extra fee. $30 to park my own car in their garage. $30 resort fee, for beach towels, pool use, WiFi, etc that I didn't even use. Walgreens […] right across the street- which is cheaper than anything in the hotel. Read moreGenuine Hotels.com guest review
Our room was okay considering what we paid, however the hallways on our floor were constantly littered and not vacuumed, we asked for extra towels and did not get them till the following day. Breakfast buffet was not the best food was always old at 9am in the morning especially the sausage and bacon and tasteless. Hotel resort services were fine, My […] problem was the parking being charged by the day $30, tehy need to rethink this as i will not be visiting again because of this amongst other things. Read moreGenuine Hotels.com guest review
"Never stay here!!!! It's a dump!!!"
I will never stay at this hotel again, the room look nothing like the picture, the hotel lobby is the only thing that look like the pictures. I guess if you gong speak Spanish there rude to you. Couldn't not check in the room until after 4pm, bug that nog what they stated when I called to make a reservation , everyone in the lobby was waiting to check […] in!!! And there are all thus hidden fees that not mention on Expedia or even when you call the so called resort !!!! I never been to a resort like this dump!!!! DO NOT WASTE YOUR MONEY!!!!! I paid it if money to stay here and it was nothing what I expected!!! Read moreGenuine Expedia guest review
AwfulGenuine Hotels.com guest review
"Would not recommend!!"
Not satisfed. Listed as 4 star. More like 2 star. Arrived at 11am and had to wait in lobby till after 4pm for a room, after 3-4 ties inquiring front desk. Most inconsiderate. No help with bags. Cable and TV not working. Breakfast service VERY slow. Waitress only encourages buffet or one was told had a long wait if ordering from menu. Very unprofess […] ional. Read moreGenuine Hotels.com guest review
Didn't know about the $30 a day parking in advance it was a real surprise. .Genuine Expedia guest review
"Good location terrible service"
Where to start, parking was at a lot across the street $30 per day,no valet. Security guards where rude and did not speak English or new the hotel policies. No coolers allowed anywhere in hotel. The room carpet was dirty and smelled. The hotel is old and not well kept. I ended up leaving to another hotel.Genuine Expedia guest review
Would not stay there again ... Thee was not parking lot and we were not aware we need it to pay extra when we booked .,.Genuine Hotels.com guest review
It was OK overall. The Staff was great and Liliana was awesome.Genuine Hotels.com guest review
"Not as bad as the reviews I read"
It was a pretty enjoyable stay. Many people complained that the staff weren't friendly or that the check in took forever. The staff here is great and about the check in, what do you expect? That's why you do reservations in advance. The rooms were very clean and they are quite spacey. The only thing I did notice though was that they were just some minor […] maintenance issues. Read moreGenuine Hotels.com guest review
"Was not close to what we wanted to see!"
This hotel is in desperate need of renovation it should be rated a 1 star. We got there about noon after our cruise we didn't get our rooms until close to 5, waisted all day in the lobby we wanted to eat we asked, nobody mentioned the restaurant in the lower leve,l had to walk to fiend one. Key for the room didn't work went to get knew key still didn't […] because the door knob is so worn out that you had to wiggle for 5 min. No hot water bathtub still had hair from the previous people shower curtain had pink scum on it you go have breakfast and they try to presure you to get the buffet when you only want an egg, fruit and toast because they tell you is going to take to long for the egg. Overall the rooms were just not clean, the quality of service was just not there. I would not stay or recommend this hotel until it gets renovated. Read moreGenuine Hotels.com guest review
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