"Customer Service needs help."
The desk staff upon check in over charged me for the stay. resulting in an confrontation asking me to leave or check in. We did not receive any service at the outside bar when others who came up behind me ordered in Spanish and got served right away. The security staff is less then stellar them selves yelling at my daughter because she was appropriately […] not covered in hotel. While others where allowed to walk with no cover up. All around a bad stay. Will not be visiting this area again. Read moreGenuine Hotels.com guest review
Response by The Deauville Beach Resort We are disheartened to hear of your bad stay. The Deauville strives to provide great service and an exceptional guest say. Thank you for sharing your concerns regarding each department. We will follow-up and address front desk, the outside bar and security regarding your issues. We want to make sure that an experience like this does not happen in the future. We apologize for your inconveniences and will work on improving our customer service.
This place was like I stayed in a motel 6 in the hood . Will never stay there again. Rooms were old and was not clean at all. This place looked like it had never been updated from 1970.Genuine Hotels.com guest review
Response by The Deauville Beach Resort Joey, We are a unique art deco property built in 1957. Famous singers of the 70’s such as Frank Sinatra and The Beatles performed here. At the Deauville we try to stay true to our Miami structural style. We have been remodeling and revamping the property for quite some time now, hopefully we will be done soon; currently, a lot of our rooms are modern and up to date. We are sorry you feel negatively towards the Deauville, we appreciate your opinion. Daily, we work on providing our customers with great experiences and we are continuously working on improvements. Take Care & The Kindest Regards, Deauville Beach Resort Staff & Management
It was Ok. The hotel was renovated (its a fairly old building) but still needs improvement. The quality of the doors (bathroom) and carpet, the A/C was noisy (old wall unit). Overall it was Ok for the money.Genuine Hotels.com guest review
"Great price and accommodations"
I spent labor weekend on this hotel We choose a executive oceanfront room ... Great experience taking in consideration the price !! Will comeback againGenuine Expedia guest review
I feel bad for whomever works there, the staff are embarrassed by this hotel, I wish the owner could do some renovations on this hotel because it is lovely looking from the outside but hideous in the inside.Genuine Expedia guest review
"Not that good"
Hotel stinks even thou they have nice location and the view is amazing but the hotel need a lot a renovation and put everything straight because they charge you for using the towel of the pool $45 and don't get fool ppl because they charge you for wifi and other fees the you don't even know aboutGenuine Hotels.com guest review
Find it very inappropriate that I have to put on clothing after I come from the pool even when I'm soaked . Security will hassle you and not let you go to your room if you don't . And the parking was awful !!!!!! You have toGenuine Hotels.com guest review
Absolutely horrible service. None of the employees wanted to help. Call 3 times with the wifi issue never taken care of. had trouble even getting soap and shampoo sent up to the room. When they finally came on our last night they gave us a ridiculous amount. $50 a night in hidden charges. will never stay there again.Genuine Hotels.com guest review
Response by The Deauville Beach Resort Hello Michael, At the Deauville we are huge on guest relations and assuring all needs and concerns are addressed in a timely manner. We apologize for your disadvantage. The additional charge that I believe you are referring to is our Resort Fee, for we have no “hidden” charges. This is disclosed at time of booking, as well as at time of check-in. (Please be aware that most hotels charge this fee.) This includes such advantages as 2 chairs at the beach, gym access and cool fitness classes like Zumba, as well as for towels and chairs at the pool. As for our wifi, we apologize for the temporary drop if signal you might have experienced, as our IT department has been making system upgrades to provide our guests with better reception. Warm Regards, Deauville Beach Resort Staff & Management
"I was kind of disappointed ."
Very late check in and a real unatentitive front desk clerkGenuine Hotels.com guest review
Response by The Deauville Beach Resort Dear Juan, We aim to provide quality service at our Front Desk. We apologize for your mishap. Rest assured that we will work diligently on improving this area, for exceptional customer and timely service is imperative to us. We welcome your return and guarantee better service! Warmest Regards, Deauville Beach Resort Staff & Management
"Book hotel yourself"
Last place you ever want to stay .and never book with hotels .com again !,,, To many hidden coast hotel price 112 .00 but 30.00 buck more to park for each day plus resort fees plus ,plus ,plus . And you have to park across the street and drag your bags a half block . Best thing to do is stop using Hotels .com and call hotel yourself and make a deal […] with them. Read moreGenuine Hotels.com guest review
"Seemed nicer online"
Two of my friends and I stayed there, from 8/21 to 8/26 in a two bedroom room. Our room seemed a little old, rusted features and needing a paint job. We had issues the first day with the shower overflowing, and we had to pack everything and moved to another room. When we called housekeeping, they came to try to fix it, but couldn't, and told us a plumber […] could come the next morning at 8 am. We had plans that night, and only one person had showered since we had come from the beach. The new room was closer to the top floor and seemed to be in better condition and probably recently painted. We did have more issue with bathroom, with the toiled overflowing but housekeeping took care of it quick. Housekeeping kept forgetting to leave us enough towels and wash clothes. We had issue with them: when we requested some from housekeeping that were working on our floor, we were told to call the department first, and than we were maid to wait a long time, even though they were still on our floor. Other than that, it was an ok experience. Read moreGenuine Expedia guest review
"Avoid this hotel"
The room was very dirty, the closet door was broken, the bathroom looked very dirty and dated. The beds did not had even blankets.Genuine Expedia guest review
I WOULD NOT RECCOMMEND THIS HOTEL. THE BEACH WAS THE ONLY THING I WAS PLEASED WITH.Genuine Hotels.com guest review
Response by The Deauville Beach Resort Dear Mr. Hill, At the Deauville we work daily to provide our guests with a wonderful hotel experience. We apologize that you would not recommend us to others and that the beach is the only thing you found pleasing. Please know that we are currently working on property and staff improvements, for you can never have enough of that no matter where you go. We welcome you to reconsider and not hesitate in returning. Warmest Regards, Deauville Beach Resort Staff & Management
"TERRIBLE HOTEL-DON'T STAY THERE!!!"
I WOULD NEVER RECOMMEND THIS HOTEL. ITS NASTY/DIRTY, OLD AND THE STAFF IS TERRIBLE!Genuine Hotels.com guest review
"Nice hotel close to the beach"
My family has enjoyed the hotel with swimming pool and the beach. The only problem is there is no parking place. We have to pay $30.00 per day to park accross street parking building.Genuine Expedia guest review
"Could have been better"
This is a hotel with a lot of potential. Great location, space and friendly staff. I good place for twenty somethings on a budget. Not a place for families or anyone over 35. The lack of hot water in the evenings and the smell of pot coming through the air conditioner from the balconies was enough to make us cancel our second night and go elsewhere […] . Read moreGenuine Hotels.com guest review
Hotel and resort very bad . I will not recommended to any one.Genuine Hotels.com guest review
They forgot to clean my room after calling . Was told they would clean my hotel after 2 day they only replace my towel? I didn't even call again .Genuine Expedia guest review
"Was hoping for room service"
The hotel is not as grand as the photo but is fine. There is no parking at the hotel so plan to spend an extra $30.00/day on this. And although the phone recording said room service was available during the hours we were there, it never was available when we wanted it. The beach location was beautiful!Genuine Hotels.com guest review
A hotel is supose to include some type of benefits to the customers when they stay the night and this hotel is the complete opposite the charge you a resort fee that is manditory apart from the night stay and they charge you $30 for parking as an addition to staying in that hotel the rooms are plain and out datedGenuine Hotels.com guest review
Dont like the hotel, bad lobby service very noicy hotelGenuine Expedia guest review
"Bad hotel next to the beach"
My experience with this hotel is not good, everything when wrong since the beginning I get there no there's no good parking space.nice lobby , next to beach but just BAD rooms period...Genuine Expedia guest review
"Needs an update, most of the staff are rude."
Semi clean rooms, marks all over the sheets, carpet. They must not clean under the beds, There was food still under there. Loud a/c unit. Fast elevators. They wont let you check in even one minute early without an extra fee. $30 to park my own car in their garage. $30 resort fee, for beach towels, pool use, WiFi, etc that I didn't even use. Walgreens […] right across the street- which is cheaper than anything in the hotel. Read moreGenuine Hotels.com guest review
Our room was okay considering what we paid, however the hallways on our floor were constantly littered and not vacuumed, we asked for extra towels and did not get them till the following day. Breakfast buffet was not the best food was always old at 9am in the morning especially the sausage and bacon and tasteless. Hotel resort services were fine, My […] problem was the parking being charged by the day $30, tehy need to rethink this as i will not be visiting again because of this amongst other things. Read moreGenuine Hotels.com guest review
"Never stay here!!!! It's a dump!!!"
I will never stay at this hotel again, the room look nothing like the picture, the hotel lobby is the only thing that look like the pictures. I guess if you gong speak Spanish there rude to you. Couldn't not check in the room until after 4pm, bug that nog what they stated when I called to make a reservation , everyone in the lobby was waiting to check […] in!!! And there are all thus hidden fees that not mention on Expedia or even when you call the so called resort !!!! I never been to a resort like this dump!!!! DO NOT WASTE YOUR MONEY!!!!! I paid it if money to stay here and it was nothing what I expected!!! Read moreGenuine Expedia guest review
AwfulGenuine Hotels.com guest review
"Would not recommend!!"
Not satisfed. Listed as 4 star. More like 2 star. Arrived at 11am and had to wait in lobby till after 4pm for a room, after 3-4 ties inquiring front desk. Most inconsiderate. No help with bags. Cable and TV not working. Breakfast service VERY slow. Waitress only encourages buffet or one was told had a long wait if ordering from menu. Very unprofess […] ional. Read moreGenuine Hotels.com guest review
Didn't know about the $30 a day parking in advance it was a real surprise. .Genuine Expedia guest review
"Good location terrible service"
Where to start, parking was at a lot across the street $30 per day,no valet. Security guards where rude and did not speak English or new the hotel policies. No coolers allowed anywhere in hotel. The room carpet was dirty and smelled. The hotel is old and not well kept. I ended up leaving to another hotel.Genuine Expedia guest review
Would not stay there again ... Thee was not parking lot and we were not aware we need it to pay extra when we booked .,.Genuine Hotels.com guest review
It was OK overall. The Staff was great and Liliana was awesome.Genuine Hotels.com guest review
"Not as bad as the reviews I read"
It was a pretty enjoyable stay. Many people complained that the staff weren't friendly or that the check in took forever. The staff here is great and about the check in, what do you expect? That's why you do reservations in advance. The rooms were very clean and they are quite spacey. The only thing I did notice though was that they were just some minor […] maintenance issues. Read moreGenuine Hotels.com guest review
"Was not close to what we wanted to see!"
This hotel is in desperate need of renovation it should be rated a 1 star. We got there about noon after our cruise we didn't get our rooms until close to 5, waisted all day in the lobby we wanted to eat we asked, nobody mentioned the restaurant in the lower leve,l had to walk to fiend one. Key for the room didn't work went to get knew key still didn't […] because the door knob is so worn out that you had to wiggle for 5 min. No hot water bathtub still had hair from the previous people shower curtain had pink scum on it you go have breakfast and they try to presure you to get the buffet when you only want an egg, fruit and toast because they tell you is going to take to long for the egg. Overall the rooms were just not clean, the quality of service was just not there. I would not stay or recommend this hotel until it gets renovated. Read moreGenuine Hotels.com guest review
"Old hotel close to the beach"
We arrived at 1100 AM, and they could not check us in until 400PM, so they let us have assess to the pool and beach and held our luggage. At 330 PM we got into our room, and it was terrible! The carpet is old and frayed, the bathroom door was stuck shut, the air conditioner was either all on or all off.Genuine Expedia guest review
"Beautiful pool and access to the beach was perfect"
My overall experience was great my only issue was parking. The parking was a huge inconvenience. I had to wake up very early to move my car for fear of getting a ticket. The room had electrical issues the outlets were not working properly as well as the internet being extremely spotty.Genuine Expedia guest review
This hotel does NOT match it's lobby. Upon entering it seemed so nice but when you go to your room it was like going into another building. The corridor was dirty and gloomy. The doors to the rooms were beat up and the beds had thin mattresses that felt like you were sleeping on coils alone. They were not comfortable. It seemed as if they picked up […] their mattresses at a Thrift Shop. The phones had no numbers for guidance to call the front desk and were old. The television was bad and the towels provided were dingy and dirty looking. To top it off, the bathroom smelled like urine. Not clean at all. When I spoke to the front desk to make a claim about the mattress bed, I was told that the Manager was not available and that I can leave a survey for him/her. It was shocking to believe that a Manager of a Hotel was not available to speak to. Does a Hotel run by itself without a Manager on the premises. The only thing the front desk person offered was an extra hour stay. Mind you that check out was at 11 AM and it was "Extended" until 12 (Noon). Isn't it funny how most hotels' check out time is at Noon anyway. They think they did me justice by giving an extra Hour for my Sleepless night on their Thrift Store Beds. Read moreGenuine Hotels.com guest review
"Two thumbs down"
The only good part about this resort is that it is right on the beach. But believe me when I say this is no resort. You pay a $20 service fee a day for absolutely nothing. No microwave, housekeeping is horrible, they just replenish towels. It's horrible for a family. Service fee includes only 2 chairs and towels for beach or pool. They make you pay […] for every little thing, even holding your luggage. The staff was rude and truly unhelpful. The wifi doesn't work, tv service was always going out. It was purely uncomfortable Read moreGenuine Expedia guest review
beware! there is a mandatory $20/night resort fee for things that most hotels include with a regular room price - inroom safe, silly coffee machine in room (nothing fancy makes one cup), pool access and its $30/night to park your car but its not valet!! you have to park yourself around the cornerGenuine Expedia guest review
"My daughter's bday weekend"
How should I start? Let me see we arrived at the hotel at 4:30p.m. there was a huge line to check in and a HUGE line to the elevators. When we finally got to the room the room stink ed like cigarette even thought is smoke free! the beds are not queen they are full size. We had a problem with the safe someone had to come in and re-set it. We went down […] to the beach at around 6:30 p.m. when we came back up our key will not work, had to go down and change it. Then big storm no signal no TV! when we went to dinner at 9:00 p.m. we came back again the keys will not work. In the morning while I was taking a shower the water stopped 3 times ( I though I was in Cuba) Oh, the staff speaks very bad English. In the morning when we were going to the beach and we brought the ice coolers they security guard would not allow us to bring down not even to the beach!!! The security guards are horrible! no manners! extremely rude!!!! on our way up again after breakfast guess what? my keys would not open! I spend more time changing the keys then enjoying the weekend!! Horrible place will never ever stay here again! Read moreGenuine Expedia guest review
"nice hotel next to beach"
The weather was extremely HOT and HUMID. Going outside to walk beach was --well you really really had to want to do it to endure the heat and humidity. We will go back to Hawaii.Genuine Expedia guest review
Housekeeping wakes you at 9am and checkout isn't until 11am,they charge a resort fee and didn't give us a beach towel or access to lawn chair for the beachGenuine Expedia guest review
"I have to wait 50 minutes to check in."
I have to wait least 5 mins to catch the elevator and bed and furniture are very out dated and old. Outside pool is very dirty and most staff only speaking spanish.Genuine Expedia guest review
Nice vacation spot nice pool beach bar nice spa poolGenuine Expedia guest review
"My Stay was ok"
I thought the location was great, one problem I had was the hotel had no parking yet recommended a place for thirty dollars a day a total rip off. The room was average clean but average nothing stood out except the view of Miami beach was very nice I would not stay again paying 20$ dollars a day for resort fees convinced me to stay else where.Genuine Hotels.com guest review
"Nice hotel but was to far from the happening strip"
I stayed there for the E.G. takeover from July 11-15, 2014 the hotel needs a shuttle bus to the main strip ocean Dr and Washington Ave and to the Airport and it would be the perfect hotel and ratesGenuine Expedia guest review
"Very poor condition for price"
This hotel was way to much money for what it was.Genuine Hotels.com guest review
"Bad Hotel Well located in Miami beach"
Pictures in internet misleading. The rooms are extremely old, very bad beds and comfort . The card to enter the rooms never worked, we had to change them everyday multiple times. The pool extremely old , bad maintenance. The beach is nice. The restaurant very expensive for the bad quality of the food. The check out process ver prehistoric. Not even […] if I get free nights I will ever stay there. Parking across the street 30$ daily with mini parking spots. Really , I do not know how it is called a resort. Read moreGenuine Expedia guest review
"Customer Service - Poor"
Worst customer service I've seen in awhile.Genuine Hotels.com guest review
"Nice hotel clean room and nice view of Miami beach"
The hotel room is pretty clean could have better cable though. The resort also has a nice pool and I also took advantage of the fitness facility. Good customer service overall. I would definitely come back to this resort again.Genuine Expedia guest review
Its was ok stay. We were there during july 4th. Pool was closed before dark and was told they need to clean the pool and was told to go to your apt or the beach rudely. No beach towel were available for guess after certain time. You have to pay for parking in the garage which was located cross reet. No microwave in the room and closet was not a closet. […] I think the resort needs to be remodel for the price you pay. Yes, the beach location was great and great for families who want to spend the vacation on the beach. Read moreGenuine Hotels.com guest review
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