"Worth for the buck"
I found it in hotels. Com for $96.00 per night it was a great deal for a hotel near the beach. If the hotel would've been somewhere else than the beach maybe I would've paid $25 per night. The hotel itself very very old the room had a very noisy Wall A/C ,no heater, toilet seat loose, only 2 sets of towels, the shower walls had rusty stains, the bottom […] of the tub needed attention it was all chipped . The hallway had blue light it made feel I was coming coming in a brothel . Read moreGenuine Hotels.com guest review
Response by The Penguin Hotel We are very sorry that you were disappointed in your stay at our hotel. We would love the opportunity to make things right.
"You pay for location"
This is a budget hotel, that charges to much. Location is great. Continental breakfast is a waste of time.Genuine Hotels.com guest review
Response by The Penguin Hotel We are sorry you felt our rates were not reasonable. As you mentioned; we are in a fantastic location, and our rates are comparable with the area. We strive to offer exceptional service to ensure our guests fully enjoy their stay. If you feel that our service was lacking in any way, please don’t hesitate to let us know.
"Nice hotel in the middle of it all!"
Drove here on a whim, found a room and was checked right in! Free welcome drinks were a plus!Genuine Expedia guest review
Response by The Penguin Hotel We are very happy that our value, spacious rooms and staff all met your expectations. We LOVE our location, and we are always happy when guests love it too! Thank you for allowing us to be a part of your spontaneous vacation, how fun! We hope to see you again the next time the beach calls to you!
"I definitely will stay here again."
I was upgraded to the ocean view suite, no charge. Stunning view. I would recommend this place to anyone. Great location to the ocean (it's across the street!).Genuine Expedia guest review
Response by The Penguin Hotel We are thrilled that you enjoyed your stay with us so thoroughly! Your recommendation is the best compliment, thank you! We are glad that you loved our location, we couldn’t agree more. We hope to see you again when you next visit South Beach.
The building is really old with very narrow hallways painted with blue and has florescent blue lights. The wall paper and cabinets were old and peeling. It did not smell fresh. The location was the only benefit.Genuine Expedia guest review
Response by The Penguin Hotel We are thrilled that you loved our location, we love it too! Yes, our building is part of the historic Art Deco district. We are always striving to improve our hotel, and our reviewers comments help us know what we need to focus on. Since we do not have any wallpaper in our building, we would love some more information regarding your stay with us.
"Nice location, average hotel"
Location is pretty nice, right in front of the ocean. I booked the ocean view room but they give me back room and waived the resort fee. The room was clean and nice, nothing fancy but an average 3 star rating. The corridor needs serious renovation and some bright light. Overall, it was not a bad experience as I read on the reviews. I would definitely […] recommend it if you are short on budget and survive average room. Cleaning lady was very friendly and nice. Read moreGenuine Expedia guest review
Response by The Penguin Hotel We are thrilled that you enjoyed our location, we love it here! We have just finished renovating our hallways and elevator. We would love for you to visit us again and tell us what you think, we are confident we can wow you with the improvements. We are sorry for any disappointment regarding your room view. Thankfully, it sounds like our staff helped to make things right. Thank you for your location tips, we know future guests will be grateful. We hope to see you again the next time you visit South Beach.
Even celebs stay here, I usually stay at high end hotels and on a budget this time soni decided to give the penguin a shot. Well worth it!Genuine Hotels.com guest review
Response by The Penguin Hotel Thank you for giving our hotel a chance, we are thrilled that you were happy with your stay. We hope to see you again when you next visit South Beach.
"A day on the beach!!!"
I actually stumbled upon this hotel thanks to hotels.com. Well firstly, I pulled up in front of the hotel and the valet parking attendant was prompt. Twenty - five dollars to park, and you can call the service to retrieve your vechicle at any time. Not bad considering there was no parking on the street plus I was there for the weekend. Walked into the […] hotel, very quaint, a few guests having lunch and some people having drinks in the front. The front desk attendant went over my reservation and explained there's a $19 USA resort fee. In that resort fee it included (free towels to the beach, free wifi, 2 welcome drinks, free continental breakfast, 30% off the bar, and resturant, free local calls, two free bottles of water per day and free luggage service (very handy). Got to the room there was a huge king size bed, room was pretty clean. Very modern; flat screen tv, small fridge, iron, iron board, I pod radio, nice lighting. The bathroom was very clean, everything was modern, my only complaint about the bathroom was that the faucet in the sink dripped. Besides that the room was perfect. Got changed collected two towels for me and my mom and then hit the beach. Literally the beach is rite across the street. Which is the biggest appeal of this hotel. By the time we got back to the hotel the lights all along ocean drive were on. It kinda came alive, walked back to the hotel and there's people having dinner or drinks. I mean there's always something going on, it was very quiet though. Changed off and decided to have a few drinks in front the hotel ( got our 2 free drinks), also ordered a few beers and two shots of tequila. Hit the strip for dinner and a bar. Got back around 1am, there were still a bit of people in front the hotel having night caps or a very late meal. Called it a night. Now I got up at 5 am to make a run to the store. Went to the front desk to have my vechicle called for. About 15 mins later my car was there. Although I did enjoy waiting in front feeling t Read moreGenuine Hotels.com guest review
Response by The Penguin Hotel It sounds like you had a fantastic vacation on South Beach! We are very happy that you enjoyed our location, we love it here! It is wonderful to hear that our valet staff was prompt, and that you felt well taken care of. We are glad that your room size, complimentary drinks and our cleanliness all met your expectations. We do apologize for any inconveniences you encountered due to the leaky faucet. Thank you for allowing us to be a part of your weekend. We hope to see you again when you next visit South Beach.
"Great location. On beach and easy access to every."
Wow what a great location. Clean rooms. Easy to get to everything and staff very helpful. Only strange item is that they charge for a late room heck out by the hour. But worth it to get to enjoy time at the beach.Genuine Expedia guest review
Response by The Penguin Hotel We are thrilled that you loved our location, we couldn’t agree more! It sounds like you had a fun trip. We are sorry you felt the resort fee took away from the value of our hotel. When you take into account that our Resort Fee gives you access to continental breakfast buffet for 2, 2 welcome drinks, 2 bottles of water a day, use of beach towels, use of Wi-Fi, free local calls and use of in-room safe, it really IS an amazing value. We hope to see you again the next time the beach calls to you!
"Close to beach and South Beach area attractions"
The hotel's location is great. The beach is across the street right out of the front door. However, I hope you don't plan on spending time in the room as its nothing to write home about. The mirror wall is awesome but a mess. One of our wall papered walls was puffy. The decor did not match and the bathroom is closet sized. For the money it was not worth […] it. If you just want a place to sleep near the beach it's all you need. Read moreGenuine Expedia guest review
Response by The Penguin Hotel We are thrilled that you loved our location, we couldn’t agree more! We are very sorry that the room and bathroom did not live up to your expectations. We will look into the issues you found with the wall right away. We are always striving to improve our hotel, and your comments help us know what to focus on. We hope that you will visit us again when you are next in South Beach, we know we can wow you with our improvements.
"Classic bait and switch"
I booked a beachfront hotel (the Penguin). When I arrived they told me I had "been moved to their sister hotel". They proceeded to take me through a back alley to a hotel a block away from the beach. It then took 45 minutes to check in. What a rip off!!Genuine Hotels.com guest review
Response by The Penguin Hotel We are truly very sorry that you were disappointed in your stay as our guest. We would love the opportunity to make things right.
"Prime Location across from beach"
I went through expedia the night before and got an "ocean corner view room" and it was great! Exactly that! Corner room with a great view of the beach through and above the palm trees. Includes breakfast for two and complimentary drinks for happy hour. Restaurant upfront is a def plus <3Genuine Expedia guest review
"Close to the beach"
Very dirtyGenuine Expedia guest review
Response by The Penguin Hotel We LOVE our location, and we are happy that you seem to have enjoyed it. We are very sorry to hear that our cleanliness did not meet your expectations. We strive to offer a great hotel experience to all of our guests, and your comments help us reach that goal. We will take your review into careful consideration.
"Close to beach"
Small dirty un updated room, TV not working, staff tried to fool me to take a standard room after I paid online for ocean view room.Genuine Expedia guest review
Response by The Penguin Hotel We are very sorry that you were disappointed in your stay at our hotel. We appreciate your honest review. Your comments help us know what improvements we need to make. We will also look into the TV immediately. We welcome the opportunity to try and make things right.
Booked a twin room through Expedia and on arrival were given a double room, when I asked for the twin I booked I was told this was not available as the hotel was full (it wasn't, several people checked in after our arrival) and a fold down bed offered as an alternative. I took this as there was no other alternative but on check out we were charged fifty […] bucks for the fold down bed! This was not mentioned at the offer. Staff were pleasant enough but I left feeling ripped off by a combination of Expedia and the hotel. Read moreGenuine Expedia guest review
"Tired & in need of renovation."
Have stayed in nicer Hostels for far less money!!! Hall ways on 3 rd floor felt "industrial"! Moved to Hotel Ocean for a few more $, much nicer!Genuine Hotels.com guest review
Response by The Penguin Hotel We are very sorry to hear that you were disappointed in your stay with us. We are grateful for your honest review. Your comments help us know we need to work on to ensure that all our guests are happy. Just an FYI, our hallways are in the process of being completely remodeled; we anticipate time of completion to be December 20th, 2013.
Hallways are extremely dirty, find another hotelGenuine Expedia guest review
Response by The Penguin Hotel We are happy that you enjoyed our location, but we are very sorry that the rest of your stay was disappointing. We always appreciate every review our guests’ leave, good or bad. We are always looking to improve our hotel. Honest reviews, such as yours, help us know what we need to work on. Thank you. We hope you will consider us again in the future. We are confident we can wow you with our ongoing improvements.
"Great location, nice staff, but disappointing room"
Penguin has a great location and a friendly, helpful staff. Unfortunately, it was also disappointingly unorganized and my reservation for an Oceanview room could not be honored. I was thankful they agreed to waive some fees, but was disappointed that there was this error. That being said, I'd give them another chance -- loved the location on the busy […] Ocean Drive, but out of the noisy sections, and the cafe was understated and excellent. Read moreGenuine Expedia guest review
Response by The Penguin Hotel We are very sorry that your reservation for an ocean view didn’t come to fruition. We will look into the cause for the mix up and address the problem quickly. We are thrilled that you loved our location and that our staff treated you excellently. Hopefully, you loved the trip and you had a great time! We do love our café, The Purple Penguin. Did you try our breakfast dishes, we are very proud of the tasty menu? Thank you for your willingness to give us another try. We believe that we can wow you and we will strive to do just that.
The penguin is right in the heart of South Beach, just in walking distance to a ton of great things. The hotel itself was a bit of a letdown, especially after seeing the fantastic pics, descriptions and all the other high ratings. In reality its maybe a 2 star hotel.. but again, great location and was affordable.Genuine Hotels.com guest review
Response by The Penguin Hotel We are thrilled that you loved our location, we couldn’t agree more. We are sorry, however, that the hotel did not live up to your expectations. We are always striving to improve the quality of our guests stay and your comments help us know what we need to work on next, thank you. We hope that you will stay with us again the next time you visit Miami. We believe we can wow you with our continued improvements.
No coffe maker in the room.Genuine Expedia guest review
Response by The Penguin Hotel We are very happy that you enjoyed our beach-front location. We apologize for the inconvenience that a lack of coffee maker in your room caused and will consider adding those in the future. We hope to see you again the next time you are in Miami.
closw to the beachGenuine Hotels.com guest review
Response by The Penguin Hotel We love our location and we are very happy that you enjoyed it as well.
"Nice hotel, great staff"
The staff at this hotel are professional and friendly. The hotel accommodated me with my 4 pm checkout for a minimum fee, only wish they had a pool.Genuine Expedia guest review
Response by The Penguin Hotel Thank you for choosing to stay with us. We are glad to hear you enjoyed our nice hotel and professional, friendly staff. As always, the feedback from our guests is very important and we thank you for taking the time to share your thoughts about your stay.
"Bait and switch"
This hotel uses their Ocean Blvd. address to lure travelers to book at a rate commensurate with that location, but then switches you to their partner hotel (The President) across the alley (not on Ocean Blvd.) They did this to me and to several other folks that I happened to overhear at the checkin desk.Genuine Expedia guest review
Response by The Penguin Hotel We appreciate your feedback. Your comments are important to us and we will take them into consideration. We hope to see you again in the future.
"Excellent locaton but rooms were small and shabby"
We stayed here for a couple of days before going on a cruise. The rooms were a little run down. The hotel charges a resort fee which includes breakfast and beach towels. The breakfast was ok but the beach towels were no bigger than bath towels. The elevators are tiny and the hallways look like the projects. The location is excellent.Genuine Expedia guest review
Response by The Penguin Hotel Thanks for your feedback. We always enjoy hearing from our guests. We're sorry to hear of your disappointment with the elevators and hallways. The elevators are being updated this month. The hallways are being repainted, and we are replacing the lighting fixtures and carpeting. We do take great pride in our location and we hope to see you again in the future.
"Beach side discovery"
My room happened to be next to a kitchen. Loud noise, conversation can be overheard. Construction was also a bit inconvenient. Location was amazing. Had no wifi connection though it was complimentary and was brought up.Genuine Hotels.com guest review
Response by The Penguin Hotel We appreciate your feedback, and we are glad you enjoyed the location. We certainly apologize for the noise. Luckily this is not a 24 hour kitchen as our restaurant hours are 8 am to 10 pm only. We realize construction can be a bit of an inconvenience for our current guests, but the changes will be well worth it in the end, we can assure you. We hope to see you again in the future.
Drove 4 hours from Lakeland, FL to South Beach booking at the Penguin Hotel not knowing what kind of place it would be, knowing it was a old structure. The rooms were very nice and clean. AC made us comfortable and staff was very pleasant. Would definitely stay there again. Very convenient right on the strip near everything allowing us to walk to everything. […] Valet packing very convenient, didn't have to worry about our vehicle till time to leave and was brought to us in a timely fashion. Would recommend to others. Very pleased!! Read moreGenuine Expedia guest review
Response by The Penguin Hotel Thank you for taking the time to share your recent experience with us. We’re so glad to hear you enjoyed the nice, clean rooms, and the staff was pleasant. We hear that a lot and we never tire of it. We also appreciate your kind words about our location and valet parking. Come again soon!
We did not get the room we booked, we booked ocean view and didn't get it however Expedia made it right with us, hotel was disappointing all around, had to walk to different motel for breakfast,also was not informed about the parking arrangements at motel, there basically was none had to pay motel to park the carGenuine Expedia guest review
Response by The Penguin Hotel We appreciate your feedback. We certainly apologize for you not getting the room you booked. We take great pride in the service we provide, but we are glad to hear Expedia could intervene to your final satisfaction. We can assure you that our valet parking fees are posted on Expedia’s website on the “Things you should know before you book this hotel” section, as well as all online travel agencies; we are sorry you missed this information when booking. We sincerely thank you for having stayed with us though.
Stayed 5 nights. A good basic room and hotel. Nice ocean view. Great location to restaurants and night life. Be aware of $20 resort fee and $30 parking fee each day. Breakfast at adjacent President Hotel. I would stay there again.Genuine Hotels.com guest review
Response by The Penguin Hotel We appreciate your review. We are glad you enjoyed the view our hotel has to offer, in addition to its proximity to restaurants and nightlife. Your comments are important and we will take them into consideration. Please come again very soon.
"Room cute but noisey renovations"
I enjoyed my stay nice for just one or couple staff was friendly. My only problems were they ate doing renovations and it disturbed my sleep but the staff was understanding also don't stay on the main floorGenuine Hotels.com guest review
Response by The Penguin Hotel Thank you for your feedback. We are glad that you enjoyed your stay, and the staff was friendly and understanding. We apologize for any disturbances during the renovations. Please come stay with us again soon.
Addition charges made me sad.Genuine Hotels.com guest review
Response by The Penguin Hotel Thank you for your feedback. Your comments are important and we will take them into consideration. We hope you'll give the hotel another chance at some point.
Hotel was ruined and had hidden fees for example the resort fee of 19.99 for Continental Breakfast which you have to go run a marathon to get to, I was so confused on where to go. I thought a lot of issues where addressed when the Hotel Impossible renovated it but i guess not or they went back to normal. The hotel Breakfast is no where near resort quality […] i was disgusted and went to News Cafe for breakfast. There is not parking and valet is an extra 30 a day. Bed was very uncomfortable and not clean. The mirrors in the room were so old that they had internal stains. They charge you and extra 19.99 per person that stays in the room, I believe that makes no sense. Overall i would have not minded paying 40 extra and knowing that i am taken care of some where else. Read moreGenuine Expedia guest review
Response by The Penguin Hotel Thank you for taking the time to share your thoughts about your recent stay with us. We are sorry your experience wasn't what you were expecting and that you felt that there were added fees that you were not made aware of. We try to be as careful as possible in giving our guests all the information they need upon check in, so we are sorry for the oversight. We also apologize for the issues you faced with your guestroom and parking, as well as your breakfast. We appreciate your feedback, as it helps us to strive to always improve upon the experiences of our guests.
"Good but extra charge seems sneaky."
Good place, great for restaurants entertainment beach access. Room large but could have done with a desk and chair , plenty of room for it. There was an extra approximately $20 charge for "Resort Charges" . Compulsory but mentioned it included the water bottles in room , WiFi, continental breakfast which was not much good. The extra charge is disap […] pointing. Read moreGenuine Hotels.com guest review
Response by The Penguin Hotel Your feedback is greatly appreciated, and we are happy you had a pleasant experience with us. Thank you for your comments regarding your guestroom. We always love to hear the opinions of our guests, as we strive to always improve upon your stay with us. We do apologize for your disappointment in the added fees of your visit, and we thank you for bringing it to our attention. We hope to see you the next time you are in town.
"No Internet and Parking"
They do not offer Internet, Parking and Breakfast, They charge us extra $22 every day For Parking $32 every dayGenuine Expedia guest review
"weekend at the penguin"
Great service!! Great location!!. Hotel is old and could use a remodel.Genuine Hotels.com guest review
"Clean, comfortable hotel. No frills"
I really enjoyed my stay. Clean room, great location (directly across from beach), checking in and out was a breeze and the staff were all really lovely. There is also great wifi in the rooms, which is handy for travellers like myself! Only things I would say is that the hallways and hotel look a bit rundown and the beds squeak a lot and loudly - honeymooners […] or couples, take note ;) But if you're looking for a clean hotel in a great location then don't hesitate to book here. I would stay again. Read moreGenuine Expedia guest review
Nice, funGenuine Hotels.com guest review
"THE ONLY THING GOING FOR THIS PLACE ISTHE LOCATION"
The place stinks, the rooms are tiny, the bathrooms are microscopic, the decor is cheesy, the attendants are ignorant, the room service is defiant, the front desk tries to rip you off any chance they get. As far as I am concerned, their location is the only reason they are still in business. They need to be bought out and put under new management.Genuine Hotels.com guest review
Room was smelly and not clean. The bed was okay and there was nothing good about it. The tub in the bathroom wasn't clean and creaked extremely loudly.Genuine Expedia guest review
Response by The Penguin Hotel We appreciate your feedback regarding your recent stay with us. We apologize that your experience fell short of expectations, and we will be sure to address these points with our housekeeping staff.
Other than the great location, this hotel sucked. For one, it had no parking and my wife who is 5 months pregnant had to walk over 5 blocks to and from a parking garage everytime we went to our car. Also it took over an hour to even get checked into the room and we had 3 different sets of keys because the keys weren't working, the hotel room was literally […] the size of a closet and the air conditioner didn't work at all. If we wouldn't have pre-booked this hotel, needless to say we wouldn't have stayed there Read moreGenuine Hotels.com guest review
Response by The Penguin Hotel Hello, Jairo. We appreciate your review. Although you liked the location of our hotel, we apologize that your experience with us was not what you had hoped it would be. We are so sorry for the issue with parking, and for the inconvenience it caused for you and your wife. We are also sorry for the issue with your check in and room keys, as well as the air conditioning in your guestroom, and we will certainly address these with our staff. Thank you for your helpful feedback.
Well located, clean. Rooms are very smallGenuine Hotels.com guest review
Nice stay with no problems. Close to the beach and restaurants. The only poor point is very poor breakfast in President hotel.Genuine Expedia guest review
"It was ok. For the money it was not worth it."
It was a fair stay. No microwaves in rms. No blankets or spreads on the bed. Called front desk to request a blanket and he was rude, but the young lady that checked us in was nice. The hotel needs more work on the infastructure: the outside steps leading into hote, elevators and hallways. Rooms were small but nice. Should have microwaves in the rms. […] I did drop that note in a suggestion box as i checked out. Read moreGenuine Expedia guest review
Response by The Penguin Hotel Hello, Monee. Thank you for making the choice to stay with us and for taking the time to share your experience. We are glad that you were happy with the front desk member who checked you in and that you liked your guestroom. We do apologize, however, for the service from our staff member regarding your extra blanket and for the lack of a microwave in your guestroom. We appreciate your helpful feedback and will certainly take your points under consideration as we make future updates to the hotel.
"Staff not on same page"
Paid for a double room (2 beds) - arrived to only be able to have one bed in room. They had wanted to charge me $30 for roll out bed. I demanded for it free because the mix up was unacceptable. Considering that I was being charged 21.00$ anyway for 2 "complimentary" bottles of water (2 pint size water bottles) and also for complimentary breakfast which […] was at another hotel which was a couple blocks away. Eventually the woman at front desk agreed and gave me the roll out bed for no charge. I realize though that the room mix up was not fault of hotel. Major issues I had was with valet. The waitresses, the front desk, and all staff were completely clueless on how to handle the valet service. Waitress literally made me go down to next hotel claiming that was the valet service for the hotel. Of course it wasn't. Then when I finally parked out front, front desk said that they were charge me in morning for valet and to not worry about giving them car keys. I woke up with a ticket for 42.00$ on my car and all staff claiming that someone should've taken my keys. Even though there were no "valet staff" anywhere to be found during check in or the next morning for check out. All of the staff is definitely NOT on the same page. That is something that needs to be worked on. Good location if want to party & only be in room for a couple of hours for shower/etc. Read moreGenuine Hotels.com guest review
Response by The Penguin Hotel We appreciate your review. We are sorry to hear that your experience with us fell short of expectations and we apologize for the misunderstanding with your guestroom situation, as well as the issue of parking. The points you brought up are very helpful, and we will discuss the situation with our staff, so to avoid any confusion in the future. We thank you again for your feedback.
"Its an ok for its price Hotel"
I stayed in this week for a week, and it's definitely ok for it's price, very close to the beach, restaurants and other attraction so it's very easy to get around without having car:)Genuine Hotels.com guest review
"my experience @ the Penguin Hotel"
My experience @ the hotel was great! Front desk & resturant employee's were nice. My room was cozy but it was just me so I really didn't need much. It served its purpose. Ill c u next year Penguin Hotel****Genuine Hotels.com guest review
"Not bad but not great"
It was ok. Our room was right next to the kitchen so every time someone went through the swinging door you could hear it squeak. And I guess when I'm paying that much for a room, I expect something a little nicer. I had made a separate reservation with a different bed size for our second night, so I asked to switch rooms with that second reservation. […] But they told me there wasn't another one available. I was confused by that but didn't want to hassle with an argument. Overall the location was good and we had a roof over our heads. Read moreGenuine Hotels.com guest review
Response by The Penguin Hotel Hello, Abigail. Thank you for your feedback. We appreciate that you made the choice to stay with us and we are pleased to hear you liked the location of our hotel. We apologize, however, for the issue with the kitchen noise, as well as the issue with your separate reservation, and we appreciate that you brought these points to our attention. Thank you again for your review.
The Room was small and effiecent, I wasn't spending much time there, however the bathroom was super tiny, the shower head was broken the toilet was a pain to get to flush and the door would get stuck everytime it was shut. For that quality I believe it was overpriced and I would never go back to stay there again. Good location, however needs improv […] ements Read moreGenuine Hotels.com guest review
Response by The Penguin Hotel Hello, Ashley. Thank you for your feedback. Although it sounds like you were pleased with your guestroom and the location of our hotel, we apologize for the issues you faced with your bathroom. We appreciate that you brought these points to our attention, as it is important for us to remedy these issues as soon as we can. We are sorry we won't see you back here, but we do thank you again for your review.
"good location, acceptable conditions"
This hotel is relaxing due to being just north of all the noise, parties, and ruckuz of South Beach.. yet it is within walking distance of everything. There is a parking garage very close that suits our car for the weekend. The Penguin is right on the beach, reasonably priced, and the staff is fairly courteous. I will stay here again..Genuine Expedia guest review
Very good, but a bit pricey.Genuine Hotels.com guest review
Good location across from the beach, not to far from any of the bars and places to eat.Genuine Hotels.com guest review
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