All hotels in Miami Beach, Florida, United States of America
1 room, 2 adults
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1418 Ocean Dr, Miami Beach, FL, 33139, United States of America, ‏‎800-491-6126
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3.2 / 5Good

Score breakdown (from 568 reviews)

Average rating for:

  • Cleanliness
    3.6
  • Service
    3.5
  • Comfort
    3.2
  • Condition
    3.0
  • Neighborhood
    4.5
4.0 / 5Excellent
super location and breakfast--wish we had stayed for dinner
Genuine Expedia guest review
Other trip Jan 26, 2015
A Traveler
US
1.0 / 5Poor
"This simply needs to be a 1 star hotel"
Checked to this hotel thinking it is a decent 3 star hotel, ended up with a bad dirty room, and extremely poor customer service.
Genuine Expedia guest review
Other trip Jan 22, 2015
Amin
US
1.0 / 5Poor
"Big disappointment!!!"
Stayed one night post cruise. First off, the hotel needed $100 deposit for room damage, then the elevator could not accommodate me, my sister and our luggage at the same time. The all blue, scary hallway reeked of smell like a gas station restroom! The door to the room had gaps all around it, not very secure. The next morning the elevator was out of service and we had to walk 3 flights of stairs[ I have bad knees].The only redeeming thing was the nice outdoor restaurant area with good food and service. Miami is VERY costly as they automatically add an 18% gratuity on all food and beverages!
Genuine Hotels.com guest review
1 night trip with friends Jan 18, 2015
karen
US
3.0 / 5Good
"A Penguin in Miami"
The hotel is a great bargain for the location. The bar/restaurant downstairs serves decent food for a decent price, considering the area. It is right across the street from the beach and on a quieter part of the strip. The rooms are a bit "broken down" (drawers don't close, doors are crooked, etc) but clean and safe. I had no problems sleeping and would definitely stay there again.
Genuine Hotels.com guest review
3 night romance trip Jan 13, 2015
Lisa
US
3.0 / 5Good
"good location, quiet end of the street"
The Penguin Hotel is of course very old, so you can't expect the spacious or luxurious amenities you would get from a Westin for example. The rooms are small, but we only slept and showered there and spent the rest of the time sightseeing and enjoying the nightlife along Ocean. It is very quaint, the staff are friendly and helpful. They offer beach towel service for their guests which is nice, and a continental breakfast. It is the quiet end of Ocean Drive, which we liked because when we were done partying, it was nice to be able to go there and sleep without the crazy loud noise. It is right across from the street from the beach, so the super convenient access was also a huge plus. Not luxury, but it is authentic Art Deco, and I would stay there again.
Genuine Expedia guest review
Other trip Jan 19, 2015
Layla
US
2.0 / 5Fair
"So so"
Nothing special, if you wanna go to Miami spend some more money for a really good hotel to have more fun
Genuine Hotels.com guest review
2 night romance trip Jan 14, 2015
A Traveler
US
4.0 / 5Excellent
"NICE GETAWAY"
IT WAS A SHORT STAY, BUT VERY MUCH ENJOYABLE. HOTEL STAFF WAS VERY FRIENDLY AND THE FOOD WAS EXCELLENT. KEEP IN MIND THIS IS A SMALL AND COSIE.
Genuine Hotels.com guest review
1 night romance trip Jan 10, 2015
RICARDO
US
1.0 / 5Poor
"Cheap and tacky"
you get what you pay ,location is good but nothing more than a seventys tacky decor ,rude staff is included as a guarantee in your deal
Genuine Expedia guest review
Other trip Jan 9, 2015
A Traveler
US
3.0 / 5Good
"Great location, customer service lacking"
This hotel was alright. My wife and I were here for a few days after New Years just to see the city and have fun. It was a great location right on Ocean Drive, the best place to party in South Beach. But the room was really just an open studio and place to sleep, nothing more. The staff weren't that nice, and were rude at times. We definitely got the feeling that we should feel privileged to stay in their establishment, not like guests in a normal hotel. It seemed like they really did the "bare minimum" with everything, room included (having last been updated in 1972 lol). The continental breakfast and welcome drink were cheap at best. On a positive note, the room had a fridge, which was nice, and they did give us 30% off your meal if you ate at the downstairs restaurant (which they didn't tell us until after we had already eaten there waiting for the room to get ready...). The other positive thing was the location because you could really go anywhere within a 10-15 minute walk. Just be advised that in South Beach they charge 18% gratuity on EVERYTHING service-oriented. It was also close to the beach and "beach walk", so that was an added benefit. Overall, stay at this hotel for the price and location, not for customer service or amenities. Stayed December 2014, traveled as a couple
Genuine Expedia guest review
Other trip Jan 7, 2015
A Traveler
US
2.0 / 5Fair
"Do not recommend"
Very noisy! I can hear somebody fight upstairs at 3am,and the noise from kitchen and bar, breakfast is not good.
Genuine Hotels.com guest review
1 night trip with friends Dec 24, 2014
chi
US
3.0 / 5Good
"Better Than Expected...Staff & Location A+"
The Penguin was just as I expected from the reviews online, however, I found the staff to be much more friendly and helpful than a lot of other reviewers. There are negatives, like the overall cleanliness of the rooms and hotel, the outdated nature of the rooms, and the fact that although I read that it went through some renovation show a few years back, it did not feel renovated at all. The weird tapestry behind the bed was definitely hiding some sort of bad wall, because it was not wall paper and the wall was uneven behind it. The white pleather sitting chair was filthy and I wouldn't even throw my clothes on it, let along sit in it. For what it's worth, a quick night or two, in a great location it was worth it. The breakfast that's included was good, and you can add items from the a la carte menu at a 30% off discount. Beach towels are included, but the chairs at the beach are of course a charge. The blue umbrella right across from hotel are cheapest we found, $12 per chair and $15 for umbrella. House keeping staff was honest an helpful when we left valuables behind and showed up for them hours later. Front desk was accommodating and friendly.
Genuine Hotels.com guest review
1 night romance trip Jan 1, 2015
Suzanne
US
4.0 / 5Excellent
"Stroll onto the beach in Miami"
Great location on the beach in Miami (ask for a sea facing room). Stroll out the door and enjoy the sea. Friendly and down to earth.
Genuine Hotels.com guest review
1 night trip with friends Dec 30, 2014
Dominic
US
1.0 / 5Poor
"Rotten eggs"
Hotel staff are rude and slow. Breakfast included in resort fee (extra) ordered from inckuded continental selections took 50 minutes, eggs cold, yogurt warm. Nasty way to start day.
Genuine Hotels.com guest review
1 night romance trip Dec 30, 2014
William
US
2.0 / 5Fair
"Great location, terrible service"
The hotel is located in South Beach so neighborhood is great, other than that I wouldnt choose this hotel...the day we arrived we had to wait for an hour to check in because there was nobody in the lobby, everyday they were short of personnel in the restaurant so the service was truly awful, the elevator was out of order for the 5 days we were there. To be fair rooms were cleaned everyday and never felt dirty
Genuine Hotels.com guest review
5 night family trip Dec 20, 2014
ANDRES
US
4.0 / 5Excellent
"Great location."
Nice old hotel. Very Miami. I would stay there again and it has a lot of character. Hotel staff is nice. Enjoyed my stay. Very original.
Genuine Expedia guest review
Other trip Dec 26, 2014
A Traveler
US
4.0 / 5Excellent
"nice art deco hotel,not updated simple but clean"
friendly people,hotel is simple,elevator not working,restaurant for dinner is ok but that that
Genuine Expedia guest review
Other trip Dec 19, 2014
Dick
US
3.0 / 5Good
"Rundown rooms"
Staff was awesome!
Genuine Hotels.com guest review
Response by The Penguin Hotel
Greetings from The Penguin, Thank you for taking the time to write to us. We really appreciate your compliments to our staff! We hope to see you back for a future stay! -The Penguin Staff
1 night trip with friends Dec 4, 2014
A Traveler
US
4.0 / 5Excellent
"perfect"
Great service, great staff, great welcome in
Genuine Hotels.com guest review
Response by The Penguin Hotel
Greetings from The Penguin Miami Beach, Thank you for your wonderful comments. We hope to see you back for a future stay! -The Penguin Staff
1 night trip with friends Dec 1, 2014
A Traveler
US
3.0 / 5Good
"Mediocre Hotel with a Great Location."
A mediocre hotel in a great location. The staff was mostly preoccupied on their phones or with something else. The facilities were in disrepair and temporarily patched.
Genuine Hotels.com guest review
Response by The Penguin Hotel
Hello Russell, Thank you for taking the time to share your experience with us. Russell we can assure you that all of our guest needs are very important to us. We are disappointed that our property was not up to your standards. We would love to invite you back for a future stay for an opportunity to show you the true Penguin spirit! -The Penguin Staff
2 night romance trip Nov 28, 2014
Russell
US
1.0 / 5Poor
"4 THUMBS DOWN!!!!"
The room is run down. Room 401 shower is clogged. We still feel dirty after our shower. This hotel is not sanitary. Esteban was the only person who made us feel welcome and told us about the local and tourist area.
Genuine Hotels.com guest review
Response by The Penguin Hotel
Greetings from The Penguin, Firstly permit us to say thank you for taking the time to write to us. We are happy that you found some comfort in Esteban. We will be sure to let him know of your wonderful praises. With that said, we can assure you that our guest experience is very dear to us. We truly apologize for any oversight on our part on the rooms workings. Were you able to report it to our staff? We would of loved for the opportunity to have had addressed the situation on property. Our maintenance staff is always willing and ready to fix any issues that may present it self. Thank you again for the opportunity to serve you. -The Penguin Staff
2 night romance trip Nov 22, 2014
A Traveler
US
4.0 / 5Excellent
"Convenient and comfortable"
On south beach, a few blocks away from all the main action, this place is clean and convenient. Expensive, but that's the premium you pay to stay on ocean drive.
Genuine Expedia guest review
Other trip Nov 21, 2014
shelz
US
4.0 / 5Excellent
"Cute penguins! Comfortable stay"
Just stayed one night before the AVENTURA Dance Cruise 2014. Very nice.
Genuine Expedia guest review
Other trip Nov 20, 2014
Carol
US
4.0 / 5Excellent
I would stay again at this Boutique hotel absolutely..Loved it..clean, quiet ,suave rooms and good food and good bar drinks and walk to all the clubs like Mangos and The Mansion,Versace's Villa etc etc..there's a 24hr Walgreens around the block and it looks like a yacht!
Genuine Expedia guest review
Other trip Nov 20, 2014
A Traveler
US
3.0 / 5Good
"Ocean dr. hotel"
Over all experience is what I expected. For what room cost on Ocean dr. South Beach.
Genuine Expedia guest review
Other trip Nov 4, 2014
A Traveler
US
1.0 / 5Poor
"Penguin Miami"
This hotel is seen as 3 star, but after looking the hotel condition and staying there, i think it is a 1 or 1.5 star. Dont waste your money.
Genuine Hotels.com guest review
Response by The Penguin Hotel
Greetings from The Penguin, Thank you for taking the time to write to us. We are sorry to know that our property did not meet your full standard. We would of loved to have known of your experience while on property. We can assure you that we would of gone the extra mile to show you other wise. Thank you again for visiting us -The Penguin Staff
7 night romance trip Oct 25, 2014
A Traveler
US
4.0 / 5Excellent
Great location across from the beach and plenty to do near by. Staff was great!
Genuine Expedia guest review
Other trip Oct 27, 2014
A Traveler
US
1.0 / 5Poor
"Miami isnt for us!"
I actually didnt stay even though we had paid reservations.Arrived later in the evening,there was people running everywhere,no were to park,people drunk at the outside tables, did go up and check room ,small and could hear all the noise from outside. After discussing we decided not to stay and would rather loose our money than stay at this hotel!
Genuine Hotels.com guest review
Response by The Penguin Hotel
Greetings from The Penguin, Firstly, permit us to say thank you for your wonderful feedback. We are happy to know that you enjoyed our renovations and sizes of our rooms. It is always great to hear when our guest fully enjoy their stay and experience! We truly apologize for any inconvenience our WiFi may have caused. It is something that we will be investigating. Our guest comfort is our number one priority. Thank you again and we hope to see you back. -The Penguin Staff
1 night family trip Oct 12, 2014
SHERRY T
US
3.0 / 5Good
"Close to beach"
Although we had to wait for several hours for a room the staff was very good. It's a Great location right across from a park and the beach. It's an older hotel and decent in shape. Loud air conditioner. The employees are the best thing going for the hotel.
Genuine Expedia guest review
Other trip Oct 22, 2014
den
US
3.0 / 5Good
"Conveniently located in the heart of SoBe"
It was short but very meaningful. I liked it very much. It is conveniently located and the room was perfect for the price that i paid.
Genuine Hotels.com guest review
Response by The Penguin Hotel
Hello Jorge, Thank you very much for taking the time and sharing your feed back with us. We are happy to know that you had a great experience but we would had loved the chance to make your stay even more meaningful while still on property! Thank you again and we hope to see you back again. -The Penguin Staff
2 night trip Oct 17, 2014
Jorge
US
3.0 / 5Good
it's a nice hotel. rooms are clean. The only thing I didn't like is the "resort fee" lol
Genuine Expedia guest review
Other trip Oct 18, 2014
kevin
US
1.0 / 5Poor
"Misleading, Lobby Bedroom and Dirty"
We arrived around 12p and the front desk lady offered us a room "on the first floor that's just down the hall" and she wasn't going to charge us an early check in fee. I signed all the paper works and got our keys. Our room was right behind the lobby's elevator and across from the kitchen's door?!!? We can constantly hear the kitchen door slamming and people walking in and out. We immediately went back to ask for a different room. Her response was that she told us exactly where the room was and we accept the condition, which wasn't true. We thought it was down the hall behind another door where the rest of the rooms are. She claim all the rooms are booked and we can't switch to another one. Not to mention, the bathroom wasn't very clean. We wore our flip flops when we showered. I wouldn't recommend this place. They charge too much for the room that we got, wasn't clean, misleading information and poor service.
Genuine Hotels.com guest review
1 night trip with friends Oct 13, 2014
Kellie
US
2.0 / 5Fair
"bar service sucks"
The front desk was really helpful. The bar service is horrible.
Genuine Hotels.com guest review
Response by The Penguin Hotel
Greetings Jerome, Thank you very much for your taking the time to write to us and for your praises on our front desk staff! It was a pleasure to have served you. We apologize for any inconvenience you may have had at our Bar. Believe that your experience is our #1 priority! Kind Regards, -The Penguin Staff
1 night romance trip Oct 3, 2014
jerome
US
4.0 / 5Excellent
It's was nice wish my room had a kitchenette or a mini fridge and they didn't have a pool but other then that it was cool
Genuine Expedia guest review
Other trip Oct 1, 2014
A Traveler
US
3.0 / 5Good
"2 star rating in my opinion"
Check in was easy. The AC was a built in to the side window so whomever slept to that side, was freezing! Bfast was ok. They didn't allow any outside food at the patio. I ordered bunch of things on my girlfriend was on a special diet due to her health condition the manager said she cannot have any outside food at the premises due to some policy. Hotel also charges you for some resort fee which was not stated in the hotels.com
Genuine Hotels.com guest review
1 night trip Sep 27, 2014
Sean
US
4.0 / 5Excellent
"Good Value"
You receive vouchers for breakfast and drinks; both were very good. Great location across from the park and beach. Be sure to eat outside in the morning.
Genuine Hotels.com guest review
1 night trip Sep 19, 2014
A Traveler
US
4.0 / 5Excellent
"Excellent Location"
The customer service was excellent! This is a very cute boutique hotel across the street from the beach. You can't go wrong.
Genuine Hotels.com guest review
1 night trip Sep 19, 2014
Tyson
US
4.0 / 5Excellent
"Beach is very nice...."
LOvely hotel..........
Genuine Hotels.com guest review
2 night family trip Sep 10, 2014
FAHIM
US
2.0 / 5Fair
The location is the only thing we enjoyed about the hotel.
Genuine Hotels.com guest review
2 night romance trip Sep 12, 2014
A Traveler
US
3.0 / 5Good
"Good location"
Good budget friendly hotel in south beach. Resort fee is a joke it's just to make extra $$$. But it was nice and quiet for ocean drive.
Genuine Expedia guest review
Other trip Sep 14, 2014
jen
US
4.0 / 5Excellent
"Only stayed for one night, bathroom too small"
Very clean, however, bathroom too small, also the window blinds were not working properly and my window was facing the next door hotel room had to turn the light off in order to change my clothes. If I had to stay longer than one night this would've been a bigger issue.
Genuine Expedia guest review
Response by The Penguin Hotel
Hello Lee, Thank you for your feedback. It’s invaluable to us, as it helps us identify issues that need to be addressed. We are very sorry the size of the bathroom in your room failed to meet your expectations. We also sincerely apologize for any inconvenience you experienced due to faulty blinds. We are happy you found our rooms clean, and we hope you enjoyed your overall stay with us. The next time you’re heading to South Beach, please consider another stay at Penguin. We look forward to making your next visit even better!
Other trip Aug 26, 2014
lee
US
4.0 / 5Excellent
Restaurant servers need to be more attentive to the customers needs.
Genuine Hotels.com guest review
1 night business trip Aug 20, 2014
John
US
3.0 / 5Good
"Excelent location"
Small hotel with small room wihtout a desk or a chair. Bathroom confortable and complete. pleasant staff.. Morning coffee limited selection, included in your room rate, however you have to pay U$ 20 daily resort fee which include morning coffe (included in your room rate, side orders U$ 10), complimentary drink and wáter and one small towel for the beach. . Beach umbrella and confortable chairs U$ 35. Add to this parking fee of U$ 20.
Genuine Hotels.com guest review
Response by The Penguin Hotel
We appreciate the feedback. We’re thrilled you enjoyed our beautiful, beachfront location and its close proximity to so many of the best attractions in South Beach. We are happy you found our rooms comfortable and our service team friendly! We apologize if the size of our rooms, variety of our furnishing, and selection of fresh, morning coffee did not meet your expectations. We will take your comments under careful consideration, as we strive to offer every guest a wonderful experience. We would love another opportunity to win you over!
7 night trip Aug 13, 2014
A Traveler
US
3.0 / 5Good
"Overall OK"
We booked this hotel just for a night and loved the location because it was right across the street from the beach. The front desk was not very pleasant when we first arrived. Nothing I take personal, but just made a little mental note about it. The 2 complimentary drinks at check in were great.. probably would have been better if the bartender didn't look like she hated her job... but again, nothing we took too personal. The room was a little small, but bearable I guess. The bathroom was tiny. Overall the hotel is good for just a night, 2 at max, but could definitely get a little uncomfortable beyond that.
Genuine Hotels.com guest review
Response by The Penguin Hotel
Hello, Thank you for taking the time to share your experience. We appreciate all your feedback, as it helps us identify areas we need to improve. We are very sorry to hear our reception team failed to make you feel welcomed. We’re thrilled you enjoyed our complimentary welcome drinks, but we regret you weren’t met with better service and contagious smiles. We also apologize that the size of your room and bathroom fell short of your expectations. Your comfort and satisfaction are our top priorities. While brief, we hope you enjoyed your time with us. We hope you choose Penguin again; we’d love the opportunity to win you over!
1 night romance trip Aug 17, 2014
A Traveler
US
5.0 / 5Outstanding
"Great value gem on Ocean Drive"
Great location - beach right across the street. Nice and helpful staff. Restaurant just OK. Welcome drinks were a very nice touch. Would stay here again!
Genuine Hotels.com guest review
Response by The Penguin Hotel
Hello Ryan, We love being considered a “gem”! Thank you for the compliment. We’re delighted you enjoyed Penguin’s fabulous location and dedicated team. We hope our welcome drinks truly made you feel welcome. We wish we had provided a more memorable dining experience, but we look forward to doing so during your next visit. Your loyalty would mean the world to us!
3 night romance trip Aug 10, 2014
Ryan
US
4.0 / 5Excellent
"Friendly staff at hotel"
Good size room , and location is good. Only complaint no microwave in room.
Genuine Expedia guest review
Response by The Penguin Hotel
Hello Jr, Thank you for the great review! We’re delighted to hear you enjoyed our friendly team, spacious rooms, and fantastic location. We appreciate your helpful suggestion about providing in-room microwaves. We’ll take it into careful consideration, as we strive to offer every guest a wonderful experience. We’d love to see you back at the Penguin again soon!
Other trip Aug 16, 2014
jr
US
3.0 / 5Good
Good location, but the hotel is not the best. The rooms are located close to a service door, and sometimes you cannot sleep.
Genuine Expedia guest review
Response by The Penguin Hotel
Thank you for taking the time to share your thoughts. We’re happy to hear you enjoyed our fantastic location, but we’re very sorry to hear Penguin failed to impress you. We sincerely apologize if the location of your room caused any sleep disturbance. Please know, in the future, we would be happy to offer you a different room to ensure your comfort. We hope you consider us again; we would love the chance to win you over!
Other trip Aug 8, 2014
A Traveler
US
4.0 / 5Excellent
Good clean room. Little small but comfortable. Valet parking best option. Everything in walking distance.
Genuine Hotels.com guest review
Response by The Penguin Hotel
Hello TP, Thank you for the review! We are delighted to hear you enjoyed our fantastic location, convenient valet services, and clean, comfortable rooms. We are sorry to hear our size didn’t impress you, but we hope you enjoyed your time with us. We would love to see you again and make your next visit even better!
2 night business trip Aug 3, 2014
TP
US
3.0 / 5Good
"Great Location for a brief stay"
I'd like to put a disclaimer on this review. I am a penguin fanatic. So I may be biased. But, we very much enjoyed the stay. They give you free welcome drinks during happy hour the first night you are there and you get free breakfast on certain items or discounted rates on other meals. The food was good for being such a small kitchen. The room is not large so for an extended stay I might have wanted something bigger. But for the two of us it was great. Within walking distance to most restaurants, both shopping locations on Lincoln and Collins and SO close to the beach. We would definitely consider coming here again.
Genuine Hotels.com guest review
Response by The Penguin Hotel
Hello CHacker, A guest after our own heart! We’re thrilled you love our namesake, as well as our fantastic location and great amenities. We’re happy you enjoyed our delicious breakfasts, and we hope the complimentary breakfasts truly made you feel welcome! We apologize that the size of our rooms failed to impress you, but we hope you enjoyed your overall stay with us. A repeat visit would be the best compliment! We look forward to making your next experience even better!
1 night romance trip Aug 3, 2014
CHacker
US
5.0 / 5Outstanding
"Ocean front view."
I visited South beach for the first time, and I found the penguin hotel on expedia for a really good price. I bought it, and decided to stay for my 24th birthday weekend. It was the best visit I've ever had on vacation. Staff were friendly & social, drinks/food was great, the room cleaner cleaned the room every day; it was an automatic great four day stay.
Genuine Expedia guest review
Response by The Penguin Hotel
Hello Amy, We are thrilled to have provided you with such a wonderful experience! Earning “best visit” in your book is quite an honor. Thank you! We’re happy you enjoyed our great value, friendly team, delicious creations, and clean, comfortable rooms. We truly hope you come back and visit us again, for another fantastic vacation!
Other trip Aug 2, 2014
Amy
US
5.0 / 5Outstanding
"Great!"
This was a great little hotel to stay at and the price was very affordable! I will defiantly be back! Thank you!
Genuine Hotels.com guest review
Response by The Penguin Hotel
Hello Tiffany, Thank YOU for leaving us 5 amazing stars! We’re thrilled you enjoyed our beautiful hotel and its excellent value. We can’t wait to see you again! We promise to offer another wonderful experience.
3 night trip Jul 20, 2014
Tiffany
US
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