The Pool and beach area are everything at this hotel. Worth the trip. The Lobby is bare with no place to sit and relax. no restauraunts onsiteGenuine Expedia guest review
"Hotel Treats 3rd Party Bookings like 2nd Class"
The resort is world-class, with a world class beach front. However, as soon as we checked in, they said "Oh, you booked this through a third party (hotels.com) so you get our last handicap assessable room." WHAT? why? "It's pre-paid through them, my hands are tied." I don't care about a handicap assessable room, as long as it is nice and comparable. […] Well, it was not. No art on the wall at all, no balcony, no view (parking lot). Again, resort was incredible, but the room left a bad taste in our mouth. Read moreGenuine Hotels.com guest review
Should be a 3 star hotel !!! Rooms ok but bathrooms too small !!! Beach not very nice !!!Genuine Expedia guest review
Ok hotel, but way overpriced. Rooms small and simple. When we checked in the clerk said we had an island view room . She should have said roof top and wall view. Beach small and full of a huge pile of seaweed which did not get cleaned up while we were there. A/C did not work well. Would expect much more for $500 a night. Price must be based on history […] of the hotel and Waldorf brand not what you get for your money. I have stayed in a lot better hotels for less money. Read moreGenuine Hotels.com guest review
Price a lil steep for room we were given. Towel bar in bath fell first day. Internet service terrible!Genuine Expedia guest review
I was extremely disappointed in the customer service of the hotel especially being associated with the Waldorf. The room was never cleaned on Sunday night. We even called the front desk to ask for service while we were at dinner. Additionally, the check in process was quite difficult and it took an extremely long time to check in.Genuine Hotels.com guest review
"Spring Break '14"
Wonderful break from the brutal NJ winter! This hotel was perfectly situated with great amenities. From fruit and drinks on the beach, to a great lunch poolside, service was impeccable. Whether you choose a lounge chair, or a hameck under the palm trees on the beach, you'll love the pampering by attendants, as they offer to do everything from cleaning […] sunglasses to cucumbers for the eyes, to frozen towels and a body spritz. A decadent pleasure! Read moreGenuine Expedia guest review
"not a Waldorf experience"
We brought our stay on hotel.com and paid about $400/night..however I think this price is too high for the quality of the service at the hotel. I would not pay more than $250 next time. The location and property are absolutely beautiful but the service and upkeep of the room is overpriced for what it is. It is by no means that of a Waldorf property. […] Our room was not maid up during the entire stay..when we called repeatedly, we were told that the hotel was full and that we would have to wait. As the towels piled up in the room, the toilette also backed up twice (I guess the building is old and pipes are as well). The manager did little to resolve the issue. In addition, I was also told by manager on duty that I could not have a late check out like the other members of our group, because I had purchased my stay at expedia and paid a discounted rate. But the fact was that I paid the same rate that was listed on the Casa Marina website. There was no discount at all...I even paid considerably more than the other members of my group! The manager kept telling me that there was nothing to be done except to send the housekeeper up at 9pm. This is unacceptable for a resort that is charging more than $400/night. As for the rooms, they are very small, the paint is peeling from the walls and the tub had rust stains. The exterior of the building is also not receiving the upkeep a high standard hotel deserves. Read moreGenuine Hotels.com guest review
It was very relaxing clean around the hotel and the staff was greatGenuine Expedia guest review
"Quiet side of town."
Excellent resort, great location, beautiful area.Genuine Expedia guest review
"Beach was amazing. Room not so much."
The first room we were assigned was moldy and in disrepair. The hotel was more than willing to switch us and we were given another room that was much better (at least what you'd expect from a 4 diamond hotel). The hotel staff were very nice and professional. If you are going to partake in alcoholic beverages I'd recommend asking for their signature […] shakers. They are $28 to buy and $18 to refill (4 drinks per shaker). We only learned of this an hour before our plane was scheduled to leave so we didn't benefit from the savings. Otherwise each drink is $12 or more. I'd go back again, it was a lot of fun. 4 o'clock towels were a hit. Read moreGenuine Expedia guest review
"first class resort"
awesome location. first class setting and amenities. best location on Key West. what a propertyGenuine Expedia guest review
"The best beach hotel in Key West"
The amenities are great! Beach, ocean, pools, cabanas and services! Definitely will come back!Genuine Expedia guest review
lots of staff people everywhere. excellent beach and pools. brand new contemporary room. they must be finishing up a renovation in the middle of peak season. the hallway was being re carpeted and we had to walk on glue the first day and on carpet pad the next day.Genuine Expedia guest review
"Great location, service needs improvement"
Casa Marina is in a beautiful location. The hotel is a little dated and not up to the quality I have experienced at other Waldorf locations. My three star review is likely reflective of my expectations. The service was very slow but that may be a result of the hotel being sold out. It was very difficult to secure a chair at the pool or beach. The hotel […] had a variety of amenities. Read moreGenuine Hotels.com guest review
"Sunny luxury in the middle of a snowy winter"
We've stayed at the Casa five or six times over the years. We like it because it has its own beach and is located away from the fray of Duval Street. Our group ranged in age from 78 year old grandparents to our 8 year old child, and the Casa kept us all happy and relaxed. The rooms are clean and the beds are very comfy. The views from the rooms was […] lovely. The staff was very friendly and helpful. Everything was accessible for my mother who is disabled. It was a wonderful place to get away from a northeast winter. Read moreGenuine Expedia guest review
"Great service at beautiful resort."
The best place to stay in Key West. Away from the wildness of Duval but easy to get to. The beach hammocks are to die for and the staff is super attentive. You are definitely catered to.Genuine Expedia guest review
"Lot's of potential, but"
We’re on the fence about recommending this hotel. Without question, the courtyard and beachfront views are what make this a spectacular place to stay. The room fell FAR short, especially for the price. TV was pathetically old and small, bathroom was almost too small to get in to. Furnishings were subpar save for the bed. We would have expected better […] from a Waldorf property. So if you’re planning on being out more than in, it’s tough to turn this place down. However if your room size and comfort is important to you, you may want to consider something else. Oh, and $30 for valet parking is disgusting considering how much you pay for your room. Another big strike. Read moreGenuine Expedia guest review
"Casa Marina in Key West"
Beautiful hotel. Bathroom was small for this expensive hotel. Bathroom shower needed the grout cleaned badly. Door was spot painted multiple times when they should've painted the entire door. Now the good....great view, large balcony, at the pool every hour they hand out treats like frozen towels, water, ice pops, sample of drink of the day. Staff was […] always willing to help! Lovely hotel. Read moreGenuine Expedia guest review
"Definitely not 4 star!"
They called it a spa. It's a hotel room with a massage table. Not the same. Rest of the facility is nice. Not quite walking distance but nice scenery. Just don't rely in the elite reputation of the name. It's a 3 1/2 star hotel.Genuine Expedia guest review
the hotel was in great shape clean and well cared for we stayed for two nights - we happened to be put up in a handicapped room,... nearest stairs and elevator heavy traffic and a conference had taken up most of the space, pool over crowded given what we paid for room we expected betterGenuine Expedia guest review
"Service is great!"
Loved the private beach and the exclusive feel of the resort.Genuine Hotels.com guest review
Hotel was nice but pricey, Great location if you don't want all the noise of Duval St. and the Cruise boat tourist around. 2 pools, 1 for adults only but need to get there early to find a chair.Genuine Hotels.com guest review
"Closest to the Caribbean feeling"
You will appreciate much more this hotel after you stay in other area hotels. It gives you the closest feeling I experienced in Florida for a Caribbean resort style and atmosphere. Location is 5 minutes bike ride away from the DUVAL street noise yet close when you need your shopping/dinning/bar hopping fix. Has beautiful views and beach/swimming areas […] with good food and two restaurants close to the water. Lay on a beach hammocks under the palms with the sound waves in the background. It is truly therapeutic. Spacious compared to other area hotels in terms of Beach/Pool/Landscaping/Sunbathing/Restaurant/Room facilities. Have on site well priced rentals(Water activities or Bikes,Scooters). Breakfast is amazing, high quality and rich enough that if you time it right can saves you lunch. Staff are mostly happy, smiling and glad to help. The only issue I had is the type of bed. It was too soft and noisy during turning. Besides this, I enjoyed every moment of my stay and by the way, make sure to enjoy the sunset/early evening feeling the hotel's beach/pool area has to offer with a drink near the outdoor fire place and the beautiful palm trees against the dusk colors. Read moreGenuine Expedia guest review
"Gorgeous resort on Atlantic Ocean"
Beautiful campus with stellar ocean front views. Historic 1920's hotel complex.Genuine Expedia guest review
"Nice location but not worth price"
Nice hotel in a great location. Many hotel / lodging options nearby could provide far greater value, and probably nicer. Good staff, especially Austin (on the beach).Genuine Expedia guest review
"Not the 'Ritz'"
Ritz Carlton prices, Motel 6 quality. Old property, hasn't been updated to reflect pricing, focused on group receptions and weddings, young families. If you're looking for a high-end adult resort, look elsewhere.Genuine Expedia guest review
"Beautiful property - guest rooms a little tired!"
The resort grounds are beautiful. Building is clean and bright, but our "standard" guest room was only mediocre. We were only there for one night, so my review is based on limited experiences with the staff & amenities.Genuine Hotels.com guest review
"Multiple stays at Casa Marina"
This was our 6th or 7th time at the resort. It is always very nice, clean and friendly. The site is beautiful and the food is good. This time we did have problems with the cleaning staff not finishing the job and more than once not leaving towels and wash cloths. We then had to chase around until we could find some.Genuine Expedia guest review
"Its all about the view -- not the fancy rooms"
The most luxurious property in Key West. Absolutely stunning, and first rate in every respect. Key West can be weird or leisurely. "The Casa" is your respite from the crazies on Duval St. Don't get me wrong, I love the crazies, but sometimes you need the relaxation and quiet that this place can deliver that no other place on the island can. But do not […] stay here if you plan to stay in your room most of the time. Its a turn of the century facility that has withstood the test of time quite well, but rooms are cramped, and lack the creature comforts of other Waldorf properties. You will be stunned with nearly every other aspect of this place. Read moreGenuine Hotels.com guest review
"Beautiful hotel & location but disappointed"
Gorgeous hotel, extensive ammenties and ideal location on private beach within walking distance to attractions & Duval Street. Very disappointed in cleanliness and upkeep of rooms and hallways. I even had to call to have my room cleaned when it had not been by 4pm. When I did I heard excuses and attitude. Not the standard I would have expected from […] a resort of this stature. Many features too pricey as well. 27$ per person for a normal standard breakfast buffet was the most ridiculous. The restaurant at the Reach-the sister resort was very overpriced and not at all worth it. For a resort of this magnitude and the price you pay for these rooms, you should be able to expect a much higher standard of attention to detail. I will look other accomodations on the water next time. Read moreGenuine Expedia guest review
"Price of a wannabe luxury hotel !!"
I booked this hotel as my honey moon spot with my wife.. wrote them ahead of time asking them to take care of us.. as a member of american express platinum, almost everytime we get upgrades on hotels etc.. We are talking a honey moon, and they were not at least touched to put us in a room in front of the ocean, instead on a parking lot with electrical […] wires in front of us.. than the staff was not a nice staff, except for the concierge that were willing to help.. outside, on the chairs in front of the ocean, forget it, the service is very bad, every chair had dirty towels on them and no guests sitting, you had to wait and wait and no one would come, than we had to go after someone to give us new towels to sit on...everything there is way too expensive for what you get !!! It looks like an abandonned hotel of the 60's and at least as honey mooner's we should get some special treatments, like spa's massages, or special dinners.. forget it !! The mangment all together has to be changed even a couple directors probably !!!! Read moreGenuine Expedia guest review
The hotel room is small and really basic. The pool is ok but compete apart form the beach. Really you need to go out the hotel walk 2 blocks and go to the sister hotel called The Reach to use a ridiculous beach, full of jelly fish. The hotel as well doesn't have an indoor restaurant for lunch and dinner. So just pray for no rain or heavy wind during […] your stay. So in the end, for what I pay, I think I could get a better experience in another place. Read moreGenuine Expedia guest review
"Great get away"
This was my husband and my first trip to Key West and we picked a great spot to stay. Staff was amazing, clean resort. Look forward to going back.Genuine Hotels.com guest review
"ratty and rundown like an over-the-hill actress"
Clearly deferred maint. Many other nicer choices in the Keys. Kepp searching and pass this has been byGenuine Hotels.com guest review
"Best in Key West!!"
We had a great room, which was clean and had the most comfortable bed I've experienced at a hotel. The property itself is perfect! It had a great beach area, an adult and a family pool, a nice pool bar and outdoor restaurant with great views. On the beach, Derek took excellent care of us.....chairs exactly where we wanted them along with our umbrella, […] very attentive making sure we had everything we wanted while on the beach. He'd call the waitress over to us, made sure I got my cucumber slices for my eyes and that I was misted while tanning. Now, that's service! Many hotels charge for every little thing, the chairs, the umbrellas, etc....you will NOT pay for any of that here. Bonnie at the outdoor restaurant made every lunch fantastic! (Yes, food was great!!) No need to go to other vendors for kayaks, jet skis, etc, it's right there on location! Convenient walking to Duval Street too so that was great. CAN'T WAIT TO GO BACK NEXT YEAR! Read moreGenuine Expedia guest review
"not for what it cost!"
Rooms way too same and cost way too high, much better places for what this cost!Genuine Hotels.com guest review
Housekeeping was awful. Hotel staff not very friendly and not very helpful.Genuine Expedia guest review
"One night stay"
We stayed here one night so we could do the Yankee Freedom day tour. The service was great. The room was clean. Very beautiful place. The biggest negative I have is the parking fee, which seemed like kind of a hidden fee that they hit you with at check out.Genuine Hotels.com guest review
exceptionalGenuine Hotels.com guest review
"A delightful get away beautiful views!"
We enjoyed our stay. The staff is outstanding, tending to our every wish!The rooms were immaculate, a bit dated, but very comfortable. There are plenty of sights to see within walking distance. If you want to explore Key West "downtown" a short bicycle ride is the way to go. Plenty of water sport activities on sight. Lots of activities for young teens, […] including the "Scout About"~ kind of a scavenger hunt to explore different points of interest located at the Casa Maria and the sister property The Reach. (I enjoyed the Scout About and I'm much older than a teen. Wonderful to sit at the pool/beach bar, enjoy the ocean view and a cool tropical drink at the end of the day. Read moreGenuine Hotels.com guest review
This is a beautiful hotel with all the amenities. The service was great with the exception of the bar staff. I'd stay there again.Genuine Hotels.com guest review
"Great place until you get to the room!"
We were really impressed when we arrived at the hotel and checked in, the service was great and the place was beautiful! Our room wasn't ready yet so we went out by the beach to eat lunch which was great as well. Once we got the call to go to our room we couldn't wait to see it, only to be extremely disappointed with the size and condition. We paid […] for a water front room and our view was great but that was it. I filled out a comment card and took it to the front desk to let them know my thoughts. I thought they would have offered to change our room but I had to push the issue. Bottom line, the building and grounds are what you would expect of a Waldorf but the rooms are not at all. Read moreGenuine Expedia guest review
Check in was fast, staff was wonderful & room was great with good view of water!Genuine Expedia guest review
Had a wonderful time. Weather was perfect! I was a little disappointed in our suite. For top dollar, I would expect the bathroom to have been a bit more modern. More counter space is a necessity (for me anyway). Thanks so much to Austin at the pool/beach area. He was attentive and went above and beyond to be sure we had everything we needed. I am […] looking forward to returning again in the future. Read moreGenuine Expedia guest review
We really enjoyed our time at the resort. Everything was clean, service was great, located near the action with a gorgeous beach and pool. Rooms were well furnished and we appreciated the help from the concierge. The $20-$30 nightly parking charges were somewhat annoying but that's nothing new nowadays.Genuine Hotels.com guest review
Our room was smaller than expected. Was disappointed in the drawer space. Not enough storage for clothes. Was very very disappointed that there was no inside dining at all! Our last day there was cold and windy and they only offered outside dining!! That's crazy. Was told by a member of the staff that they could and and we believe should have opened […] a party room to accommodate their paying customers But they seem more interested in Weddings and company seminars. We will not stay there again for those reasons! Read moreGenuine Expedia guest review
Windows should be able to open in older section of hotelGenuine Hotels.com guest review
Very unhappy with quality of the room vs. price. Not what I expect from Waldorf. I have stayed at other Waldorf hotels and was impressed by them, but NOT this one in Key West.Genuine Expedia guest review
"Nice, great location, great breakfast."
Front desk was helpful, hotel was clean, rooms need a little facelift. Bathrooms are REAL small! If you want to see the ocean, ask for a ocean view room, not ocean vista. Big difference!Genuine Hotels.com guest review
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