All hotels in Key West, Florida, United States of America
1 room, 2 adults
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1500 Reynolds Street, Key West, FL, 33040, United States of America, ‏‎800-491-6126
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4.2 / 5Excellent

Score breakdown (from 910 reviews)

Average rating for:

  • Cleanliness
    4.3
  • Service
    4.3
  • Comfort
    4.0
  • Condition
    4.2
  • Neighborhood
    4.5
4.0 / 5Excellent
"Average but fantastic views"
Trouble checking in, had the name completely wrong. front desk said they were sending champagne and waving the resort fee, never happened. We were billed a good amount for a resort fee at checkout. Valet parking was $35 to go into a lot within 50 feet. Didn't have a cot available as promised. We bought an air mattress for $15 at Walgreens. Had a balcony with a view of a staircase and nothing else. Very odd. Not what was expected. The beach wasn't swimmable at all but heard there wasn't really any beaches in key west. Jetski place next door was great. Other than advertised as a 2 hour tour that started 30 minutes late and then they tried making up for it and cut our tour short. This place was nothing more than average but charged a very high fee with a lot of hidden fees for everything. The location and views were spectacular but didn't make up for the price and did not meet our expectations at all.
Genuine Hotels.com guest review
2 night trip with friends Mar 29, 2015
Jonathan
US
4.0 / 5Excellent
"Casa Marina"
Very nice, comfortable and clean. Little disappointed there was no balcony or patio and our view was the parking lot but I guess that's a traditional room. Overall, we loved the resort.
Genuine Expedia guest review
Other trip Apr 1, 2015
Kim and John
US
5.0 / 5Outstanding
"Great stay."
Great place. Close to everything. Staff was wonderful. Look forward to coming back again.
Genuine Hotels.com guest review
4 night romance trip Mar 22, 2015
DavidA
US
4.0 / 5Excellent
"Needs some improvement."
While the public areas of the hotel and staff are fabulous, the room and housekeeping staff were not. We stayed for 3 nights. No new hand towels after night 1. Housekeeping broke the tp holder in the bathroom after 2nd night and left the parts lying on the floor with no explanation. Telephone had a layer of dust on it. Room layout meant that the two of us could not walk around without bumping into each other. Other service, food, and amenities were wonderful.
Genuine Expedia guest review
Other trip Mar 31, 2015
Vacationer
US
4.0 / 5Excellent
"Beautiful surroundings, substandard room."
The grounds and common areas of the hotel are beautiful. We had a ocean view room with a balcony. The room was extremely small in comparison to other resorts I have stayed at. The bathroom was no bigger than a closet and outdated and run-down. We discussed this with the manager, who offered to move us to a lesser room with no ocean view. Of course we declined. He was very apologetic, and gave us food and resort credit as compensation. This was kind of him, though I would rather have had a room that was commensurate with a 5-star rating and a $600/night rate.
Genuine Hotels.com guest review
3 night romance trip Mar 26, 2015
LAURA
US
5.0 / 5Outstanding
"Nice tropical feel"
Now I know I do not need to leave the US for a wonderful tropical / Caribbean experience.
Genuine Expedia guest review
Other trip Mar 23, 2015
Ray
US
2.0 / 5Fair
The beach so bad The price not reasonable for this room
Genuine Expedia guest review
Other trip Mar 22, 2015
A Traveler
US
5.0 / 5Outstanding
"I will recommend it!!"
Ahhh.. Relaxing and really nice. What's up with the $25 resort fee?? Ask to get that waived.
Genuine Hotels.com guest review
1 night romance trip Mar 16, 2015
A Traveler
US
2.0 / 5Fair
"Staff is terrible. Rooms are also terrible."
Staff seemed annoyed to have us. Bell staff and wait staff was very inattentive. For this price we expected more. We will not stay her again.
Genuine Expedia guest review
Other trip Mar 16, 2015
robert
US
3.0 / 5Good
"Left a day early even though the room was paid for"
Dirty dirty pool we actually checked out a day early even though it was paid for . The building is pretty beat up , lot of places that needed to be repainted everywhere you looked there were scuff marks on every wall. This was not at all what I hoped for when I was thinking about a Waldorf experience , I know Key West is very "Blue Collar but the building doesn't need to be ?
Genuine Hotels.com guest review
4 night romance trip Mar 8, 2015
Gary
US
5.0 / 5Outstanding
"Great staff and excellent facilities"
We stayed at the Casa Marina for our wedding trip. I found the resort to be in excellent condition, with very attentive staff and a good set of amenities. The resort has an older look and feel to it, but it has definitely been updated with two nice pools (one for adults, and one for families), a bar / restaurant combo near the beach, and newer section with suites. The poolside service, in particular, was great. They staffed a person who would set up chairs for you and such. People didn't have to fight for chair space -- something I always found distasteful about some of the "all inclusive" resorts. Loved the hammocks near the beach! On the subject of the beach, it wasn't your typical white sand beach, but it was workable. Most beaches in Key West aren't the best anyway. Their sister property is the Reach, and it has a great beach for swimming. Guests at the Casa Marina have full access to the Reach and it is within walking distance. We loved the service. Everyone treated us with respect and courtesy. We had a couple special requests related to our wedding, which they accommodated even though we didn't choose the resort as the location of our wedding. Weddings were taking place each night we were there, but we didn't find them to be too intrusive. There are two ballrooms onsite, and each is suitably separated from the rest of the resort. In all, I highly recommend the Casa Marina.
Genuine Expedia guest review
Other trip Mar 12, 2015
Tom
US
5.0 / 5Outstanding
"Great stay"
Great stay, only issue was service for dinner on Sunday, waitress disappeared but another assisted us.
Genuine Expedia guest review
Other trip Mar 11, 2015
Julie
US
5.0 / 5Outstanding
"Casa Marina Resort, Key West."
All we can say is it is a fantastic resort, everything was great, had dinner at the reach (strip house) wouldn't recommend It. But we love the Casa.
Genuine Hotels.com guest review
7 night romance trip Feb 28, 2015
Dave
US
4.0 / 5Excellent
Overall good trip nice resort. Fees and food prices little high though
Genuine Expedia guest review
Other trip Mar 10, 2015
A Traveler
US
4.0 / 5Excellent
"Beautiful historic property with large beachfront."
Enjoyable but pricey. Lower priced rooms are a walk from the lobby with a view of the street. Location and travel magazine reviews brought us here.
Genuine Expedia guest review
Other trip Mar 9, 2015
Kay
US
5.0 / 5Outstanding
"A early century hotel that needs attention."
The common areas of the hotel were wonderful and beautifully maintained. however, I was disappointed in the historic building room's bathrooms. In particular we had a walk in shower. The grout needed cleaning, The shower head was older and dirty, and there was a real lack of water pressure. I was surprised that being a high humidity area, the bathroom had no active ventilation system. IN the room, the AC had to wide a range and we found ourselves going from hot to chilled often. The staff was generally pleasing, but the Bell Staff and the Aqua Services staff were outstanding and helpful for any needs. The wait staff and the kitchen staff were such hard workers and so nice to see every day.
Genuine Expedia guest review
Other trip Mar 9, 2015
Claire
US
4.0 / 5Excellent
"Weekend getaway for the Wifey..."
Really enjoyed the valentine's weekend despite the drop in temperature.
Genuine Hotels.com guest review
2 night trip Feb 13, 2015
JASON
US
4.0 / 5Excellent
"Waldorf Astoria?"
I have stayed at the Waldorf Astoria Cavalieri in Rome, the Waldorf Astoria Molino Stucky in Venice and I must say that this felt nothing like either of them. The room was average at best with a very small bathroom, small enough that you couldn't use the sink unless the door was shut. One morning the room above us was moving furniture around and woke us up very early. I'm not sure if it was the hotel staff or the person that was in the room. The pool bar was nice, had very friendly staff and were helpful but only if asked. Not one hotel employee asked if they could help us we always had to seek service. We ate at the restaurant in the hotel one night, I had the salmon (the special) and my wife had a steak. Our waiter was prompt to take our order but when asked for water refill, more condiments he dropped the ball and didn't get us any. We eventually had to get up and ask another waiter to help us. We later saw him standing and the wait station looking/texting on his phone. All in all, the location of the property was convenient and the beach was nice but don't expect what has come to be expected from Waldorf Astoria. Disappointed
Genuine Expedia guest review
Other trip Mar 3, 2015
Paul
US
5.0 / 5Outstanding
wonderful experience- we had an ocean view room with a balcony-great comfy bed-included the breakfast buffet in the reservation- excellent food- staff always kind, courteous, and helpful- would go back
Genuine Expedia guest review
Other trip Feb 24, 2015
A Traveler
US
5.0 / 5Outstanding
"Awesome!"
This was the second time we stayed at Casa Marina. Once again we had a fantastic time. Everyone at the resort was personable and helpful which made our stay excellent. The view is absolutely beautiful, the food is delicious, the resort is well kept, and there is not one thing I would change about it. We are planning on returning next year and in the years that follow. Thank you to everyone at Casa Marina! :)
Genuine Expedia guest review
Other trip Feb 24, 2015
Annette
US
4.0 / 5Excellent
"Key west"
Bed was very uncomfortable. Staff was nice, food was over priced. Location was pretty.
Genuine Expedia guest review
Other trip Feb 23, 2015
A Traveler
US
5.0 / 5Outstanding
"beautiful views on the beach"
The rooms were spacious and nice. The beach and views were amazing! A ton of water activities based at the hotel. The island is walkable from everywhere.
Genuine Expedia guest review
Other trip Feb 22, 2015
char'sma
US
4.0 / 5Excellent
"Hotel with lots of history"
This hotel is expensive, but you can relax while you are there and be pampered as long as money is not an issue. It has a lovely beach on the ocean and people are there to take care of your every need. There are docks you can walk out on and the sunrises and sunsets are beautiful! Unfortunately, we were there when the weather was cool and cloudy. We still had a good time, but for the money, you expect great weather.
Genuine Expedia guest review
Other trip Feb 22, 2015
Karen
US
5.0 / 5Outstanding
"The nicest beach in Key West"
Excellent place very close to great restaurant as Louie's Backyard, wich is certainly one of the nicest oceanview over the world.
Genuine Expedia guest review
Other trip Feb 21, 2015
Olivier
US
5.0 / 5Outstanding
Didn't like first room & staff was very helpful in switching us to another room.... Thanks!
Genuine Expedia guest review
Other trip Feb 17, 2015
A Traveler
US
1.0 / 5Poor
"2 1/2 star hotel with 1 star serivce"
We booked this property because we were looking for a Waldorf Experience. What a disappointment! From check in to check out this place fell short of even the most basic hotel expectations.First of all - check in. When we checked in, the woman who checked us in told us to "go around the corner - go up six steps and take the elevator." All with our luggage in tow.There was no offer to have someone help us with our bags and lugging 50 pound bags up six steps with a child in tow was a unpleasant start to our vacation. Also, we asked her about the amenities on the property. After all, we were paying $25 for a "resort fee." you can imagine my shock to find out that $25 fee covers NOTHING. The paddleboarding is another $60 per person per hour??!! Everything cost more money - bikes, kayaks, etc, and the rates??!! After spending $400+ on a hotel room plus $20 to park our car and $25 for a "resort fee" they cant throw in some free amenities?? Unbelievable!Now lets get to the room. For $400 one would assume this has to be pretty spectacular right?? Nope. Check out the scenic view of the parking lot that we paid for. Oh, and if you enjoy hearing all of your upstairs AND next door neighbors conversations word for word, all night, you will LOVE this resort. We could hear the couple next to us all night - as in "honey, have you seen my ____" converstions like they were standing next to us.
Genuine Hotels.com guest review
1 night family trip Feb 12, 2015
A Traveler
US
5.0 / 5Outstanding
"Great Hotel!!"
Beautiful hotel, clean and great service. Will stay there again.
Genuine Hotels.com guest review
2 night trip with friends Feb 7, 2015
Daryl
US
3.0 / 5Good
"the view is spectacular and very private."
We enjoyed our stay but there were a few disappointments - the room was not very luxurious. In particular the bathroom shower had no pressure and the shower heads and knobs were under par. The toilet was very noisy when you flushed it. I had to call for a waste basket for the bedroom.
Genuine Expedia guest review
Other trip Feb 14, 2015
L
US
5.0 / 5Outstanding
"Annual Birthday Visit"
This is the 4th birthday I have spent at your hotel, with my husband. Already planning next year. Thank you.
Genuine Expedia guest review
Other trip Feb 12, 2015
Ginger
US
3.0 / 5Good
"Not worth the money"
A friend recommended this hotel. Based on the price, I had very high expectations. I was left disappointed.
Genuine Expedia guest review
Other trip Feb 11, 2015
John
US
5.0 / 5Outstanding
"Best Hotel in Key West"
Do your self a favor and book a night at this hotel.
Genuine Hotels.com guest review
1 night romance trip Feb 2, 2015
Alexander
US
5.0 / 5Outstanding
"Great historic hotel"
The Casa Marina Resort was the highlight of our one day stay in Key West. The staff was friendly and efficient. The room clean and comfortable. Our favorite was the beautiful outside grounds and beach on the ocean. We'll gladly stay there again.
Genuine Hotels.com guest review
1 night romance trip Feb 2, 2015
Joseph
US
5.0 / 5Outstanding
Staff is exceptional and beyond accommodating! From Patrick at the front desk to Dave on the beach!
Genuine Expedia guest review
Other trip Feb 5, 2015
A Traveler
US
5.0 / 5Outstanding
"Beautifully Comfortable!"
The hotel, grounds and beach ( remember : Key West Beach!) are beautiful. The room was adequate, bed and linens extremely comfortable and clean. The building is almost 100 years old, so don't expect brand new everything, but extremely comfortable and luxurious. If you love historic buildings ( I do!) you will appreciate all of the beauty! Staff were amazingly friendly, casual and helpful - Not a stuffy vibe ANYWHERE! LOVED THAT! Hammocks and Beach Service were awesome. Water too cold, rocky & murky to go in, but the pool is beautiful and serene! Beautiful mix of old and new! Can't WAIT to stay again!!! Oh, and being just outside of the business of Duval Street was wonderful. Rent an electric Car to get around - SOOOO fun :)
Genuine Expedia guest review
Other trip Feb 4, 2015
Jolinda
US
5.0 / 5Outstanding
"Anniversary"
Everyone was very pleasant. Will be going back. Thanks again for returning my husband's watch.
Genuine Hotels.com guest review
1 night romance trip Feb 1, 2015
Karen
US
5.0 / 5Outstanding
"Beautiful resort in paradise"
Casa Marina is a beautiful hotel. It looks just like the pictures. The staff was friendly and the room was better than I expected. They have their own little beach and the best part was just laying in a hammock on the beach. We were there on Super Bowl Sunday and they set up a giant view screen right on the beach to watch the game. It was a fun time. Wish I could have stayed longer.
Genuine Expedia guest review
Other trip Feb 3, 2015
Bill
US
5.0 / 5Outstanding
"Exquisite resort facility in unbeatable location."
Stunningly beautiful grounds. Top notch breakfast. Great outdoor pool areas. However, the addition of a hot tub would be appreciated. Really enjoyed the perfectly placed swinging hammocks. Friendly staff made for an enjoyable stay.
Genuine Hotels.com guest review
2 night romance trip Jan 29, 2015
Pamela
US
5.0 / 5Outstanding
"Would definitely go back"
Great place, very friendly staff.
Genuine Hotels.com guest review
3 night romance trip Jan 28, 2015
James
US
5.0 / 5Outstanding
"Getaway with friends"
The Hotel was very comfortable and beautiful
Genuine Hotels.com guest review
1 night trip with friends Jan 29, 2015
Mark J
US
3.0 / 5Good
Doesn't deserve four stars. Entire experience was bleh. Definitely not a luxury respot.
Genuine Expedia guest review
Other trip Jan 28, 2015
A Traveler
US
5.0 / 5Outstanding
"A must for couples"
Loved having Julie as a bartender each night! What a wonderful place to stay! And the refillable tumbler for drinks went very well with the adults only pool. Palm trees, starry skies, and bicycle rides...
Genuine Hotels.com guest review
4 night romance trip Jan 15, 2015
JULIE
US
4.0 / 5Excellent
"nice hotel on the beach"
One of the nicest hotels in key west with a private beach. I just think for the money spent you should get more..but I came to realize it that that's the way it is in key west. But if I had to choose this would be the best hotel out of them. I would expect though paying almost $500 a night I would get a room with some sort of view or balcony..not really! To get that u need to pay more! I thought with the holidays done that it would be a bit less pricey..not really..
Genuine Expedia guest review
Other trip Jan 20, 2015
nadine
US
5.0 / 5Outstanding
"Key West Best"
Had a great time ~ our second visit to Casa Marina and we will be back again!
Genuine Hotels.com guest review
6 night romance trip Jan 10, 2015
Dane
US
5.0 / 5Outstanding
"Paradise"
Beautiful hotel but a need to take taxi everywhere
Genuine Hotels.com guest review
3 night romance trip Jan 8, 2015
gary
US
4.0 / 5Excellent
"Good Stay Faux Beach"
Overall the stay was very good. The only reason for me to select a 4 star rating is that they portray themselves a beachfront hotel. What they do not tell you is that it is a faux beach and that your kid cannot get the best of the beach time playing in the sand. All the sand is dry sand and no wet sand exists, but to fulfill my daughters delight my wife ended up going over the rocks and filling up buckets of water to bring back to her so she can enjoy a Beach setting. So if beach is not that big of a concern for you, this is the best place you can be.
Genuine Hotels.com guest review
1 night family trip Jan 9, 2015
Ali
US
5.0 / 5Outstanding
"La Dolce Vita on Island"
Wonderful stay--and we look very forward to returning again in March--and quite possibly booking our upcoming wedding there.
Genuine Hotels.com guest review
3 night romance trip Jan 2, 2015
Alisa Marie
US
1.0 / 5Poor
"Ridiculously overpriced, underwhelming property."
DO NOT STAY HERE!!! My wife and I traveled to Key West to celebrate her 40th birthday. Of course I wanted to be a memorable and special event, so I booked an ocean view suite at what is advertised as "The best hotel in Key West". Certainly the Waldorf Astoria brand would ensure that right? WRONG! What a horrible disappointment! This property is no more worthy of the Waldorf name than a Red Roof Inn that you would find along the interstate. From the moment we arrived, disappointment abounded. First, ocean view at this property means...Looking at the building directly in front of you, but if you stretch your neck off of your veranda and look across the pool, the bar, the restaurant and all of the umbrellas, and the sun hits just right, you may catch a glimpse of water. Next, the suite photos on the website are nothing like the room you actually get. Our "suite" consisted of a living room with one couch, separated from the bedroom by a dark hallway. The bedroom literally had one window that was one foot by two feet, with a view of nothing. No views from the living room either. We immediately asked to be moved to a room consistent with what we saw online, and we promptly told "sorry, the property is sold out so we have nothing else to offer you". Additionally, you only get turndown service if you call and specifically ask for it. Finally, this property is quite a distance from the action of Duvall Street, so you will likely be taking a cab or rickshaw after a night on the town
Genuine Expedia guest review
Other trip Jan 8, 2015
Matt
US
4.0 / 5Excellent
"Beautiful location terrible wifi."
i gave it a 4 overall because the wifi was messed up the entire time I was at the hotel. Issues happen and they tried to resolve it, but the staff knew of the issue and from how they talked have known about it. They said it was due to capacity and the concrete walls, but for this type of hotel that shouldn't even be an issue. Don't come to this hotel without expecting to use your cellular data (slow). The grounds were excellent as well as the service. I paid extra for an ocean front room but if we go back (if the wifi is updated) then it won't be worth the cost. Breakfast buffet was nice but not nearly as nice as others I have had like the Bellagio in Vegas and the cost is high but if you want to stay on the grounds it's worth it. We walked everywhere from this hotel but we love exploring the towns we stay in.
Genuine Hotels.com guest review
2 night romance trip Jan 3, 2015
Daniel
US
5.0 / 5Outstanding
"anniversary trip"
It was wonderful and we will always remember it. It is a great get away resort for the winter and the staff is very friendly.
Genuine Expedia guest review
Other trip Jan 5, 2015
Debbie
US
5.0 / 5Outstanding
Our stay was wonderful. I liked the location of the hotel, which is a short bike ride away from downtown Key West, but quieter and more family friendly.
Genuine Expedia guest review
Other trip Jan 3, 2015
A Traveler
US
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