"Right on the beach. Hotel staff and pool staff wer"
Pool staff and beach staff were wonderful getting chairs, umbrella's, and towels. They wouldn't hesitate to reserve you a good spot early in the day. they serve you popsicles by the pool and beach in the afternoons which was very refreshing. concierge staff was helpful with trip arrangements. it was a great place would happily stay there again.Genuine Expedia guest review
"not worth the money"
also some annoying hidden costs...Genuine Hotels.com guest review
"Great hotel on the beach in Key West!"
Went there for a girls trip 8/1-8/4/13. Had a great time. Hotel was great, staff was friendly and overall I would recommend it! The only thing I would complain about it is the carpet in the halls needs to be replaced, it is bumpy and old.Genuine Expedia guest review
"good but expensiv"
Its a good hotel but too expensive compared with other hotels.i think I paid 50% too much just for the name Waldorf Astoria.I choiced "best of Waldorf"but just got a good suiteGenuine Hotels.com guest review
"Excellent hotel right on the beach."
Great hotel and staff, wonderful beach, and overall wonderful experience. Would definitely go back.Genuine Expedia guest review
"Class and Convenience"
Absolutely wonderful time, very friendly staff. The staff was always willing to suggest what they thought we might enjoy, including spots that the locals frequented instead of just the touristy locations. My husband and I went down for a belated honeymoon and loved it there. It was only a short walk from Duval street and the southern most point. It […] had a lovely little beach and it was always a good atmosphere. The concierge service was wonderful, we booked all of our activities through them and honestly felt like they gave us a better experience than anything we could have booked out in town. Read moreGenuine Hotels.com guest review
Room is sufficient for 2 adults and 2 children, we had 4 adults to a room and it was to small for sleeping arrangements,other than that the people were friendly and the staff very happy it seemed. No beach to really swim off of so if you are looking for a sandy beach without rocks this would not be for you.Genuine Expedia guest review
The hotel and its grounds were very pretty and well tended. Every staff member we met was extremely helpful and friendly and made us feel very welcome. We got a great dinner recommendation from the bellman -- Louie's Backyard -- and the food and service were exceptional. Watching the sun set over the water capped off a great stay. Only disappointment […] was no balcony and tiny windows that made enjoying the view impossible from our room. We would highly recommend the hotel and would recommend getting a room with a view. Read moreGenuine Hotels.com guest review
"Very nice Resort!"
Very nice Resort! Most of the staff were friendly but not all of them. A little high priced on drinks and services. Overall good experience.Genuine Expedia guest review
"will visit CASA again!"
Our first time in Key West last minute getaway, planned just 11 days before leaving, Casa was 99.9% great! Not to much you can complain about in this resort! Tons of activities on site, staff goes out of there way to get anything you may need! Only glitch was we had paid for a 1 bedroom suite with ocean view, when checking us in the lady gave us a the […] key to a regular room, we called down to the front desk where they immediately corrected the matter and were very apologetic and gave us credit to our room to get some drinks. Beach is great white sand, hammocks, cabana boys and ladies to get whatever you need 2 pools, tons of seating for casual beach dining or outdoor bar and grill area! Barefoot Billys on the property for jet ski rentals mopeds bikes ect. they are wonderful there we just loved the whole experience! thanks so much to all the staff that is at the Casa Marina Key West and Bare Foot Billys. and thanks to expedia for helping us to find this gem of a resort in key west! Read moreGenuine Expedia guest review
"delightful stay at casa marina"
Excellent facilities.Service impeccable.Beach activities excellent.Excursions planned by concierge were great.Only problem with staying at Casa Marina was no shuttle to Duval St. where parking was a real problem. Very inconvenient. If the hotel would have a shuttle it would prove much more delightful than looking for a parking space when they're were […] droves of people.The concierge mentioned that many patrons mentioned a shuttle would make the stay perfect. Other than that, the visit was delightful.jp Read moreGenuine Hotels.com guest review
I was apprehensive after reading several bad reviews about this hotel. I want to start by saying this is a FABULOUS resort! The hotel and beach area are STUNNING. The staff was beyond accommodating. We travelled with family that had two small children (ages 4 & 8) and there are plenty of things to do for kids.There is an additional $25 a day fee that […] you will incur at the end of your stay that wasn't fully disclosed in the reservation, but this includes internet access and the superlative attendants on the beach/pool. The staff is incredibly attentive and every couple of hours you are being treated to luxuries (frozen eucalyptus oil face cloths; popsicles; samples of drinks of the day; frozen chocolate covered marshmallows; frozen cucumber slices for your eyes; etc.) there is also fruit water service available on the beach and in the lobby. We found the $25 fee well worth it, as we spent lots of time on the beach and pool and was always brought chairs and towels. Again SUPERLATIVE service. The hotel food is quite expensive. I will say that this is probably the only draw back. They make the beach and resort so comfortable that you don't even want to go into town to eat. The hotel does offer a giant breakfast buffet ($27 each) that we never ate, but there were many guests that did. Drinks on the beach are expensive ($8-$10 each) and ordering a few items from the menu can easily be $200. Overall it was a great stay and will definitely be back! Read moreGenuine Expedia guest review
"Great resort next to the beach"
We stayed in the hotel and were very happy. The hotel staff is very courteous and accommodating, and the beach staff did a great job working to make everybody happy and keep them entertained in the hot sun. The rooms were excellent, and the food was also great. I recommend the hotel.Genuine Expedia guest review
Do not expect the same Waldorf standards here! Checked in by Mr. Sir who thought was being kind and giving me the upgrade after I asked & I was told it was in the notes. He said "We don't normally upgrade blue hilton members but, It looks like you are having a bad day" .... Upgrade was- From a double to a king suite facing the parking lot & outside […] stairs. A room no one would want paying full price!!! I'm new to the Hilton honors point system and was glad to use my points for 1 night and pay for the second but it had to be 2 seperate bookings & reservation #'s. So we were locked out of our room the second day thanks to Mr. Sir not connecting the bookings. Carlos handled the situation with a smile and apologized. He offered to compansate for the inconvience. He should be promoted ! Amazing service @ the beach/pool from Mitchell & Max! They showed true Waldorf service! Friendly, helpful and efficient... Thanks for cleaning my sunglasses! My kids loved the ice pops poolside. These guys were everywhere. Great job! Beach was ok. Lots of seaweed and rocks :-( Breakfast for 4... $85.00 Service was poor as well! It wasn't buffet either $$$ Thank goodness we decided to check out The Reach! We were given a tour of the resort by Chuck who was Amazing! He greeted us immediately upon entering and offered so much information about the hotel. He really showed that Waldorf Astoria pride. Thanks Chuck! We will see you again in Key West! Read moreGenuine Hotels.com guest review
"Upgrades were great!"
We were celebrating my husband's milestone birthday and I casually mentioned it at check in. The front desk clerk, Matt, upgraded us to a beautiful room on the fourth floor and gave us two free drinks from the bar! Very nice! Everyone was pleasant and accommodating to our needs. Wonderful time!Genuine Expedia guest review
"Excellent hotel on beach. Nice price on activities"
Great place! Beautiful beach with hammocks in the palm trees. 2 large pools... great food. Rich history of the hotel. And affordable prices on the activities available, i.e. island jet ski tour, Dry Tortuga trip by boat or seaplane, champagne sunset sail, etc. We'll be back!Genuine Expedia guest review
We stayed at the Waldorf for 5 nights last week! The room was generally clean, and very well maintained. My standards are very high so I always find some things, but overall, no complaints. The staff was amazing! Soooo friendly, and the beach and pool staff was exceptional!!!! As you sit on the beach they bring you treats like ice pops, frozen towels, […] cucumbers for your eyes, every so often. They bring around spray to clean your glasses, have lemonade out and about the hotel and really make you feel special while you're there. The hotel is old, so the rooms are tiny, I wouldn't recommended one for 4 people, but now we know for next time! Again, I am very very picky so for me to say I'd go back, means they did something right. Just be aware of the resort fees, which are in the fine print, but not extremely noticeable, we forgot til we checked out! Loved the Waldorf and being from NJ expect the standard that the Waldorf in NY provides and got it. Beautifully maintained grounds and palm trees left and right! Can't wait to go back! Read moreGenuine Expedia guest review
"grand facility location; disappointing staff"
This resort is laid out much like a Ritz but the staff is nowhere up to par of 4.5 facility. Time and again we were disappointed that it was like being at HI Express instead of the elite service anticipated with the name Waldorf. Due to compactness of Key West, the fitness center is located across the street. Please share this with Waldorf rather than […] the public. Read moreGenuine Expedia guest review
Great stayGenuine Hotels.com guest review
The hotel grounds are the best in Key West, but I can understand why some visitors have been disappointed that this is not quite up to "Waldorf" standards. The rooms could be better maintained, but really when you stay there- you shouldn't be planning to spend a lot of time in the room. The pools are beautiful and the pool staff is fantastic. Breakfast […] was delicious and actually worth the price but I was disappointed with the lunch and dinner menus. All in all- a great stay. Read moreGenuine Expedia guest review
Although the service, staff, and cleanliness was superb, the price for everything is just much too high. A simple piña colada in a small 8 oz cup is $12, breakfast for two (scrambled eggs with ham and sausage and a juice) was $62 with tax. The hotel is right on the water, but you can't walk right into the water or have an actual sandy beach per say. […] The entire shoreline is jagged rocks; the only entrance into water being the pier. Once in the water the entire floor is muddy and full of kelp. Regardless of all the faults and the large expense, it was relaxing to lounge around at night on their many hammocks Read moreGenuine Hotels.com guest review
"Quiet, but walking distance to Duvall"
The staff was very friendly. The rooms were comfortable and well equipped. I didn't know this at the time of booking, but it is the place to stay over the 4th of July since its the only hotel that I know of that you can see the fireworks from the property. With that said, I have only been to key west once, so I really don't know if there are others […] or not. It's a short walk to Duvall street, but it's far enough away that you aren't right in the bar scene unless you want to be. I would recommend. Read moreGenuine Expedia guest review
I have never seen so unprepared staff !! Never coming backGenuine Hotels.com guest review
We were at Casa Marina over the 4th of July long weekend. We had a great time. We splurged and got an Ocean View with a balcony room and were glad we did. We really enjoyed our time at the pool especially since the pool attendants were there to get you whatever you wanted.. Only 2 times did they forget hubby's Corona... no biggie.... I will say that […] the food on the property while very tasty, was very expensive!! 80.00 for lunch and that's with nothing fancy. Hubby had 2 Corona's with his lunch and that was it for drinks. We did order the Pineapple Upside Down Cake and all I can say is OH MY!!!! Addictive for sure. We are able to join in the 4th festivities put on by Hospice of Key West. This event was great. Food was just ok but that was not what the event was about. The hotel was Class A!! Loved all the service that you received. Of course, this was not without cost. I guess the old saying, you get what you pay for, is true. We didn't eat breakfast there, while I would have loved to have tried the Red Velvet Pancakes, we just didn't feel that we could make the $27.00 per person buffet price worth it. Even Al a Carte was too much since I don't really care for breakfast food, 2 bites and I would have been done.. Anyway, that was the only negative. Food price.... The highlight of my trip was I got to see a beautiful wedding on the beach!! (yea I know)... LOL If we ever get back to Key West, we would not hesitate to stay at Casa Marina...... Read moreGenuine Hotels.com guest review
The best hotel in Keywest...excellent service. we really enjoyed our stay, except for the beach, its not really ideal for swimming since theres a lot of rock along beach line. other than that its a great hotel!Genuine Hotels.com guest review
Magnificent view and location close to other beaches and activities. Food and drinks were excellent.Genuine Hotels.com guest review
"A little far from the action - but perfect"
We enjoyed our stay very much. The service was excellent. Everyone was very concerned about our comfort and relaxation. Prices on food and drinks were a little high.Genuine Hotels.com guest review
We loved the pool and beach area. The room was nice. The hotel is within (long)walking distance to activities. The staff was not as helpful as other hotels we've stayed in, most likely due to the large size of the facilities.Genuine Expedia guest review
The rooms really did not get cleaned in a timely manor. The food vararity was not very good. The lunches at The Reach was a lot better.Genuine Expedia guest review
Didn't take advantage of all hotel amenities (restaurants, etc). Did enjoy pool area for brief time.Genuine Expedia guest review
My wife and I choose the Case for our second honeymoon and could not have been happier. The food and drinks are expensive, but the service that comes with staying at the Casa more than makes up for it. There is a great exercise room, the pools are incredibly clean, and the beach is nice.Genuine Expedia guest review
"Right on the beach, private. Great service!"
We needed a place to unwind. We found it at Casa Marina. Great Resort. From the minute you enter the hotel the staff welcoming you, the valet staff taking care of our car, to the cabana boys making sure we had enough fresh towels, umbrellas for shade, water , to the restaurant staff always making sure we were well hydrated with fruity frozen treats, […] to the chefs bringing out delicious plates every time . The rooms well staffed with incredible detail. Loved the espresso machine!!!!! Great beds. The bathrooms & shower fantastic. All the water sports, massages on the beach, yoga etc. We preferred the beach. Read moreGenuine Expedia guest review
"Great hotel grounds, not so great rooms!"
Negatives-Small hotel rooms, ok bathrooms, but not what you would expect from a luxury hotel. Positives- amazing hotel grounds. Staff very friendly. Great beach for laying out (not for swimming). Great pools and chair/umbrella service. Spa- not worth the price. However, being that we stay there for the location and hotel grounds. I will definitely […] stay again. Read moreGenuine Hotels.com guest review
Very nice place, quiet, excellent location, plenty activities to do . Definetely . Recomend.Genuine Hotels.com guest review
Shower head pressure was almost painful - sensitive parts of the body bewareGenuine Hotels.com guest review
Loved this hotel! The only drawback was the fact that even though they cleaned the beach daily, they didn't get rid of the seaweed. So each day it washed back out and then back in.Genuine Hotels.com guest review
"Beautiful resort with surprise amenities."
He hotel itself and the staff were amazing, except the bell stand. They say they will reserve you a shuttle to/from the airport, but then tell you to just are a taxi. A hotel of this quality really should have their own shuttle, or at least something better than the taxi service. Not a lot of food choices, but everything we ate was good. Seemed a little […] over priced though. We get married here, on the beach, and we will come back for our anniversary. The staff at the lobby desk, room service, resturants, and especially our wedding coordinator were simply amazing! Another nice treat- the 25 dollar resort fee gives you unlimited wi-fi access, free drink of he day, Popsicles, and frozen hand towels all to keep you cool at the pool/beach. Read moreGenuine Expedia guest review
"Dont stay here (Poor Service)"
Im still waiting for managment to call me. Prepaid for a four night stay and left the property the next day because it wasnt worth my vacation days. I then went and stayed at a different hotel and had a great time.Genuine Hotels.com guest review
Great resort, excellent location a few blocks from the Southernmost Point and also the start of Duval Street. Small problem with the toilet when we checked in, but eventually they fixed it (too long of a wait, but whatever) and no problems after that. Decided to stay an extra night (weather to the north was bad) and they gave us the same "online" rate […] that we originally booked for, which was a GREAT rate. Pricey on the drinks and food, but you are in Key West, so need to expect that. If you want to get great "local" fare and have a car, look up The Rusty Anchor, referred to us by a local and did not disappoint, and reasonable prices. Would definitely recommend for couples or family. Read moreGenuine Hotels.com guest review
"Great hotel for a family"
A great experience. The situation is superb on a very nice beach. Personnel very nice with kids. Tranquility for parents and fun for all of us!Genuine Expedia guest review
The staff was very helpful. The room was very clean and the staff went out of their way to make out stay pleasant. One of the better hotels in the area.Genuine Expedia guest review
"Loved this hotel"
Everything was great! The room was clean and comfortable. Beautiful pools overlooking ocean, beakfast buffet was awesome!Genuine Hotels.com guest review
"Good place, but service didn't live up to price"
The rooms were clean, spacious, and very nice. We had a king bed with ocean/pool view on the 3rd floor, and it was lovely. We did not have a balcony or windows that opened, so we had to go downstairs in order to enjoy the sea breeze. The bathroom was awkward: thin double-doors opened right into the commode with a sink on one side and a shower on the […] other. More room to actually maneuver in the bathroom would have been nice because only one person could be in there at a time. This is one of the most expensive resorts in Key West, yet I've been to Courtyards that had more friendly service. No one goes out of their way to help you if you look lost, the dining wait staff has more of an IHOP mentality than a fine-dining mentality. The food is overpriced, so go off-site to eat if you can. If it rains, there is basically nothing to do unless you go downtown. It's only a few blocks from Duval Street, so you could walk, but we rented a scooter for the day; that was the best idea. Definitely do the sunset cruise! A wonderful spread with wine/beer, and the staff are accommodating and fun. The view is amazing. Overall, the place was very nice, but we would rather opt for a four-star all-inclusive in the Caribbean for the money spent here. Read moreGenuine Hotels.com guest review
"Superb location and service"
Fantastic stay for 4 days. Have a anniversary celebration dinner on the beach - the food was truly superb (try the wedge salad with wasabi dressing - just one example from a top notch menu). Beach front was superb and the food was consistently excellent but would not recommend the breakfast buffet. It was good but the options from the menu are better […] presented and the specialty coffees are excellent. So start the morning from the full menu breakfast! Eating on the beach is a must. The seaplane to the fort is worth every penny! So is the sunset cruise run by the hotel - the food and drinks are served with panache and the cruise is a dream come true. Read moreGenuine Expedia guest review
"Service with a smile"
Genuinely motivated staff who were very attentive! I havent seen service like this in years! The grounds were awesome, amentities stellar....great relaxing vacation. Impressed!Genuine Expedia guest review
"Very beautiful hotel. A very historical story."
I found myself falling in love with this hotel. I love the history behind the name. The heavy wood and the courtyard screamed luxury.Genuine Expedia guest review
"Oh the Fabulous Views!!"
Pulling up to the hotel was very impressive! Lobby was great! Workers (except for the little necessities shop i.e. toothpaste, sunscreen, etc. workers) were wonderful ... very friendly and helpful. Loved Mel and Austin! View from the balcony was AWESOME!!! The room itself was just ok, a little disappointing...dusty, sheet was worn thru on one of the […] beds, not enough places to hang towels, no pleasing or colorful artwork on walls. Loved the outside areas of the hotel and the beach. Outdoor bar and grounds were great. Did I mention the view from the balcony was AWESOME? Not having free hotel transportation to Duval St. and back was unexpected. All in all we enjoyed our stay very much. Read moreGenuine Expedia guest review
"You get charged for everything"
It was disappointing because we didn't have a balcony. Also, we didn't appreciate getting charged for parking and the pool. We didn't even use the pool one day. Overall I wouldn't go back to that place.Genuine Expedia guest review
From experience at some very luxurious hotels, this one is OVER RATED! Service is good, but not at par with pricing. Food is just OK. Drink prices are high for average drinks. Wine list is weak and not well thought out. Please do not interpret this comment as a way of complaining about the hotel. It is very nice, it is just that for the pricing, it […] should be so much better. Read moreGenuine Hotels.com guest review
We had a great experience staying at the Casa Marina. The hotel and grounds are very well kept for the most part, the exception was the hallway leading to our room. There was an odor , the carpeting was somewhat worn and looked like it needed to be cleaned. We would definitely stay there again.Genuine Expedia guest review
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