"This is no RESORT, it is a joke."
I have a list of 10 problems and pictures of things that were wrong with this so called resort and would never go there again and certainly would never refer anyone to it. I can't believe it's called a resort. 1. 1 ice machine for 4 floors, others out of order. 2. ATM out of order 3. Mold on outside of windows 4. No phone in room 5. Tissue cover hanging […] off wall in bathroom. 6. No liquid soap in dispenser. 7. No napkins in breakfast area, given napkins from Restrooms. Long brown with perforated edges. 8. No free shuttle, 15 miles from MIA and no shuttle. 9. No stationary of any kind, no letterhead, paper, pens, etc. Read moreGenuine Expedia guest review
"Regular hotel may be 1 star"
I think it was long time ago a nice hotel but now is deteriorated And in need of a reface.... In need of managementGenuine Expedia guest review
"No good stay away from this place"
Everything old and bronken, breakfast no good, No ice box, , place falling apart,Genuine Expedia guest review
"Roma? it is in ruins...."
The only positive was the staff was very kind and helpful. The pool was filthy, No internet in the rooms. You had to ask everyday for towels and they did not replace them IF you even got your room cleaned. The continental breakfast is just cold cereal and toast with some fruit. Would I stay there again?? no.....Genuine Hotels.com guest review
"Wifi only lobby"
No fridge in room No microwave No wifi in room only lobby Pool poorly maintain Security box no working Bad odor from carpet. Staff is great, they do the best with what they have.Genuine Expedia guest review
"Very run down "Motel"."
There was NO appliance in the room (Iron, Microwave, refrigerator, coffee maker, etc, etc). The only thing in the room is an old TV and a hair dryer in the bathroom period.Genuine Hotels.com guest review
"I enjoyed my stay"
I stayed here for 3 days with my children. I felt welcomed. My room was very clean, nice staff. Would be perfect if It had a refrigerator and microwave. Not the best location but there is a subway restaurant within walking distance. There is free Wifi and breakfast. I never get up in time for breakfast. House keepers do their jobs well and are always […] there to assist. Security is tight which is good thing with a questionable area. Read moreGenuine Hotels.com guest review
"Overnight birthday stay"
my stay was good it was just something to relax and getawayGenuine Hotels.com guest review
"Bad - NO soap - NO towels - smell bad"
I need to say this place has a lot potential. But it is going down bad really bad. I don't know how this hotel has a permit to operate in this conditions.Genuine Hotels.com guest review
"Poor hotel stay"
Hotel was overbooked and was sent to stay at a sister hotel called Holidays. Clerk just gave me a business card with the new hotel address and asked if I knew the streets. I informed him I was from out of town and requested a map. No map was provided however I did find the new Hotel. I had requested a non-smoking room but because the other hotel was […] oversold and all that was available was a smoking room. No discount was afforded after requested. I will never book with this hotel again. You get what you pay for. Read moreGenuine Hotels.com guest review
With this wasn't good at all know why Wifi in rooms only in the lobby which bother me I just didn't like itGenuine Expedia guest review
I called to make sure that we would have guaranteed late arrival and the desk person rudely told me all rooms are guaranteed and it was not necessary to call then they hung up on me. The room only had one towel, washcloth and no hand towel. We had to go down to the front desk for another set. Their continental breakfast was oranges and cereal, coffee […] or water and toast. I am not sure it could be called breakfast. Read moreGenuine Expedia guest review
"Needs a lot of work"
Once a nice facility. Beds are old and dirty The house cleaning service is slow Hot water on the fourth floor comes and goes. The TVs are old and small, good luck with the remote Breakfast is pitiful I don't understand why they don't try to do things at a higher standard. It's as if they don't care.Genuine Hotels.com guest review
"The worst place ever!"
Broken toilets and showers. Shower handle broke off. The room's furniture was old. The carpets dingy. And a 19" TV that wouldn't show picture after 10minutes from turning it on!Genuine Expedia guest review
"Nasty dirty hotel, i left and went to another one"
Nasty dirty hotel , Smelly , i left and went to a beter hotelGenuine Expedia guest review
"Not worth the 159.00 per night cost."
It cost $159.00 per night. It looked like a pay per the hour hotels. Staff is not very friendly or helpful. This may have been a very nice hotel at one time but NOT NOW! THE BEDS ARE VERY OLD AND UNCOMFORTABLE!Genuine Expedia guest review
"was very disappointed"
the pictures on line where from 10 to 15 yrs ago. The hotel did not look like the pictures. breakfast wasn't even continental. will never go back. Hotel needs a make over. No Ice, machines not working. my daughter and husband complained the whole stay. the only good thing about the hotel is the Beaches where very close. was over chargeGenuine Expedia guest review
"Long past its glory days, but it'll do in a pinch."
It must've been beautiful 50 years ago with it's Italian decor, statuary, and artwork. Those days are unfortunately gone. The outside is showing its neglect. The inside is livable, but you'd truly be better off at a Motel 6. Location: Nothing close by. Don't stay here unless you've got a car. Room: Relatively clean. Bed old and not very supportive. […] Noisy air conditioning. TV: About 10 channels. HBO & HBO2. ESPN. Internet: Lobby only. Pool: outdoors. Nice. Fitness center: Door locked & couldn't get in. What used to be the ballroom, and a nice one at that, now serves as a nook for the complimentary continental breakfast you receive there. Don't show up before the 3 p.m. check-in time, or you'll have to wait before getting your room. The staff are polite enough. Read moreGenuine Expedia guest review
"Would not go there again"
Staff did not accommodate me appropriately. I had to sleep in the car my first night waiting for a room to be available, even though I had reservation. Manager did not address my complaints. I left much earlier then expected and went some place else.Genuine Expedia guest review
Weak service, very few amenities. Very run down. Has definitely seen better days.Genuine Hotels.com guest review
Everything was pretty clean. Just a little bit older looking.Genuine Expedia guest review
"Not what I expected"
The hotel was in horrible shape. It was nasty, bad neighborhood, ice machines did not work. When we checked in we had to wait 20 min due to they had given our room away that we had already booked so we had to wait for them to find another one with double beds. The hallways smelled extremely bad. The night before we checked out cars in the parking lot […] had been broke into. Will never stay there again. Read moreGenuine Hotels.com guest review
"This hotel was not a good stay only 4 channel TV"
This way the worst stay ever do not recommend to no one room where dirty no wifi in roomGenuine Expedia guest review
Kinda wonder about the security here in a possibly questionable area. Half the parking lot was dark. Two cops parked in the lot in the morning. Breakfast was a disaster, out of everything except fruit loops. Big room with lack of lighting. Basically clean, staff was accomodating. If you can't find something better I'd still stay thereGenuine Expedia guest review
"Needs a complete over-haul"
I was absolutely mortified. Upon our (my family) arrival, I was totally unimpressed. The place was dirty. I would have left immediately, however, we booked through Hotel.com, and had no idea. It was late, we had our children with us. Our plan was to stay for three (3) days. It was spring break here in WPB, FL. Therefore; we decided to go to Miami. We […] left the very next day. The bathroom was nasty, the hardware fell off on the floor, The bathtub was molded, with unexplained stains. We took showers with our flip flops on. I could not sleep, I was uneasy. I stayed up late. The carpet was smelly & dirty. Read moreGenuine Hotels.com guest review
"You've got to be kidding"
Have stayed in hotels in 30 countries. This was 3rd worst of all time behind a stay in Kenya and Romania of a few dollars per night rooms. My charges here were much higher per night. Only good thing to say is The staff was courteous and There were no bedbugs! Do not stay here if you have a choice. Lights did not work, no toilet paper,no towels when […] room cleaned, missing control button on air unit, TV controller did not work... but enough... consider yourself warned. Read moreGenuine Hotels.com guest review
This hotel for 80$ per night suck no wifi and bad serviceGenuine Hotels.com guest review
"Not A Great Choice"
The staff was rude, everything in the hotel room didn't work including the AC, they didn't let you get extra towesl and plus the hallway stunked. Do not waste your money!!!Genuine Expedia guest review
Bad .. I went to check in ...front desk told me that my reservation got transfer another hotel Because hotel is sold out eventhough I have confirmation email .. I went to another hotel .. They said to me that no reservation For me and no one transfer any reservation .. I call back to the hotel spent 30 minuter on the phone .. At this point , front desk […] told that they have a room now .. What a joke .. Drove back to the hotel .. Frank desk not even say sorry or any kind sympathy for the inconvenience ... Can't believe Expedia business with these kind if hotels Never ever agin with Expedia ... Read moreGenuine Expedia guest review
"Not modern enough"
There is only internet coneccion in the lobby. So i'm staying at the 4th at the back and to stay in contact with the rest of the world. I have to go to the lobby and stay there...Genuine Expedia guest review
"At one time this was a classy hotel during it's he"
Had to change rooms three times on the first night. Furst room had leaking sink, second room had no A/C control knobs, thrid room had no lght bulbs, had to go back to room # 2 and take bulbs. This was once a magnificent place; however, it has been allowed to run down and has not been kept up by the owners.Genuine Expedia guest review
"A beautiful hotel gone bad.!"
I was very disappointed with what used to be a very beautiful hotel that is now a relic. This was an Italian villa in its time with pretty columns and ceramic tile thru out stone walled swimming pool area and gardens lots of room for weddings and conferences etc.. I'm not a hotel manager but lets get the basics taken care of...first off the rooms...no […] clock radio..no refrigerator,microwave coffee pot ??..just a few TV channels..2 pillows no extra towels, sheets, etc..?..but I did have an ice bucket..oh yea..all four floors had Ice machines that said they're out of order...nice new looking dependable machines..hmmm Morning continental breakfast..all they had was one pot of decaf coffee..no tea regular coffee just little cups and decaf of course the area didn't have anyplace to go to get coffee...just two burned out gas stations that were out of business so even though I brought my own Tea bags I couldn't make a cup...lets see parking lot lights not working...Its North Miami for crying out loud...whats wrong with the management..the rooms were very clean so compliments to the cleaning crew but the front desk...pathetic..if this hotel had it's act together it would be a gold mine....put a restaurant in it, clean up the outside ..(just a pressure washing would be night and day ) and it could be a great place...instead its depressing and aggravating to see a nice place go down hill due to neglect and poor management....! Read moreGenuine Hotels.com guest review
Very rudeGenuine Hotels.com guest review
"Terrible staff....old run down smelly hotel"
Terrible staff..very rude...smelly hotel in the ghetto..everything old...worst place ever.Genuine Expedia guest review
This place needs to be fixed up. Badly.Genuine Hotels.com guest review
This place is in serious need of renovation. The exterior needed painting and the interior halls smelled like moisture and mold. One of the mattresses in my room was so used it had body indentations in it. There was black mold growing on the bathroom ceiling above the toilet because the one above it was obviously leaking.....gross.Genuine Hotels.com guest review
The worst experience I've ever had in a hotel... And I'm still stuck here for another week!!! Took an hour to check in. Took 4 trips to the front desk to get a room that was actually clean. Towels and wash cloths? Good luck. Lock your doors (to the room AND your car) then hope for the best. Don't expect customer service. Probably a really nice place […] 30 years ago or in 3rd world country. Read moreGenuine Hotels.com guest review
awfulGenuine Hotels.com guest review
Very nice staff but as far as amenities, don't expect a lot, not even a tv remote! Soaker tub literally exploded water everywhereGenuine Expedia guest review
"Staycation for Two"
The room was cold. I loved that fact that they didn't wait for us to get in and turn the AC on, so it was already quite cold and comfy. However, I wasn't impressed by our first room. It didn't look much like the picture, the comforter had cuts in it and there were large stains on the carpet. My boyfriend had to use the restroom shortly after we unpacked, […] and when he flushed the toilet, it started leaking out all over the bathroom floor. I immediately called the front desk who kindly apologized and offered to switch my room. Within five minutes, handy men showed up to take care of the toilet. We were moved to the next room over and I was ecstatic to see that we now had a whirpool tub and a refrigerator! The room was in overall better condition, though we had no phone. The beds didn't have the cotton top as advertised, and the whirlpool is rather shallow, small and oddly shaped, but we made the best of it. It could have been a little less expensive for the quality and experience, but overall, it was worth what I paid for it. Read moreGenuine Hotels.com guest review
We had a baby roach in our room and that was disgusting, but I have to admit the service was very good.Genuine Hotels.com guest review
for Rush is OK...but need more attention Need renovationGenuine Hotels.com guest review
"Difficult location - no restaurants close, etc."
General, overall impression - property is not being taken care of - run-down appearance, unkempt grounds, etc. Room was not given maid service after first night. I overheard another guest asking for a blanket and she was told there were none. We just didn't have a real comfortable feeling. Very noisy during the night. No phone in the room. TV had only […] about six cables channels - no networks. Wi-Fi did not work in the room - only in the lobby. Towel service was marginal. Read moreGenuine Expedia guest review
Not clean at all.....Genuine Hotels.com guest review
the hotel is old, beds uncomfortable and there was a strange odor everywhere... but it was the only available not too far from the airport at an affordable priceGenuine Hotels.com guest review
Not worth paying $130 a night. Service sucked.Genuine Hotels.com guest review
This was the worst hotel I ever been in and will never return!!! The service was horrible and when asked question everybody looked at me like I was dumbGenuine Hotels.com guest review
Ok.Genuine Hotels.com guest review
Our hotel room smelled of mildew. The beds were old and uncomfortable. Doors were banging all night, and people were arguing outside our door. We did not sleep. I would not stay here again.Genuine Expedia guest review
You can see that this was at one time a nice place. Sadly it's quite run down now. Nice helpful staff, rooms decently clean. Would rather not room here againGenuine Hotels.com guest review
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