Mandalay Bay badly needs renovations. SOFT beds, bad on the back. Threads exposed from worn rugs in our room. Lastly, the pool was so crowded I felt like we were on the NYC subway at rush hour. NO towels, NOT one lounge chair upon which to sit. Chairs packed so closely, you had to sit and rise from the lounge chair at the foot of the chair. NO SPACE […] between any chairs. Lounge chairs were filthy dirty looking, not so comfortable. It was so stressful, we had to leave the pool area. We were told it was because there was no convention these few days. NO EXCUSES. It was horrible. We moved to the Venetian and had a lovely renovated room and found a quiet pool playing Italian music as opposed to this LOUD music with an annoying THROBBING base beat. The antithesis of relaxation without a doubt. Never again. Read moreGenuine Hotels.com guest review
"Good facilities for kids"
Great pool and facilities for kids, needs a couple more 'regular' restaurants for families. Pillows were uncomfortable. Otherwise, great hotel, clean, friendly, great location and really enjoyable stay.Genuine Hotels.com guest review
Some of the staff was a little rude and check in took over an hour they only had one attendant for the first 30 min then they finally got a second person checking in she said all their staff had called out sick because of a party the night before .the man who brought our luggage complained saying to us thanks for the long walk I guess we parked in the […] wrong parking structure but it was the only one open. Other than that everything was fine. Read moreGenuine Hotels.com guest review
"We loved the lazy river"
The lazy river and multiple pools was the best part of the hotel. The front desk staff could do better if they were more aware of the goings on at their property. When we checked in at 6:30pm the front desk told us the pool was open from 8am to 8pm. My kids had been stuck in the car for over 600 miles. We went back to the car got our bathing suits, […] walked down to the pool to find out there was a concert going on in the pool and they closed everything at 7pm. If we had known this when we checked in we would have found something else to do for our kids. Instead we wasted almost 1 hour walking back and forth and changing in and out of clothes. Not to mention our kids were really disapointed. Read moreGenuine Hotels.com guest review
Great venue. Not as centrally located as we prefer.Genuine Hotels.com guest review
We arrived in Vegas at around 11am and called the hotel to see if our room was ready early since check in is supposed to be at 3pm. The lady informed us that it was so we headed to the hotel from the airport. We arrived at the front desk and were told that our room was actually not ready... Which meant we would have to wait 4 hours. They "upgraded" […] our room for the inconvenience to the newer Delano rooms to be unveiled in a few weeks. We were told she would notify housekeeping to clean our room first and we would be notified when our room was ready. By 3:30 we were exhausted from traveling and went back to the front desk to check on our room. It was still not ready. She called housekeeping and they said it would be another 10 minutes. After 20 minutes, we went to our room and housekeeping was STILL in there. It was about 4pm when we finally were able to get into our room. The view was nice and we were ready for a drink after this whole ordeal. I went to the minibar and reached for a glass. It was filthy. You would think after waiting so long for our room to be cleaned, it would be immaculate. Also, it turns out our "free upgrade" is actually offered to just about every guest. Also, if you plan on staying at Mandalay bay or Delano, rent a car. Since it's located at the end of the strip, you'll actually save money by avoiding the taxi services considering how much traffic there is at night and how long the lines are to even get a taxi. Parking is free basically everywhere anyway. In short, I will not be returning to Mandalay Bay or Delano and am disappointed in their establishment for its lack of cleanliness and proper customer service. I also had a unauthorized charge on my credit card from Mandalay Bay after I returned home and checked my credit card statement. It is still currently under dispute. Read moreGenuine Hotels.com guest review
"bed sheet not clean"
First awareness when we step into the room we smelled mold. Very strong. And then we found out that it was coming from the bed. We had them to replace them. Otherwise the hotel is good.Genuine Hotels.com guest review
I didn't like the check in wait. Everything else was splendid.Genuine Hotels.com guest review
the hotel is in need of an update.... Furniture, carpeting etc.Genuine Hotels.com guest review
"Super Nice Property!"
Very nice and well laid out room. Great room service. Top notch maid service. All of the staff we made contact with were very pleasant and helpful.Genuine Hotels.com guest review
The hotel was great everything about it went really well. The only complaint was that we didn't know that the hotel was under construction which made it a little weird. Other that that I would definitely go backGenuine Hotels.com guest review
"Needs a fridge"
Needs a fridge. Other than that it was nicely kept. Nice room. View wasn't great. Was looking at a parking lot.Genuine Hotels.com guest review
There was construction ongoing, which made getting around inside the hotel a little awkward, but the staff was great and our room was unbelieveable. I will definitely return.Genuine Hotels.com guest review
"Nice large basic rooms with big bathroom"
We had a wonderful stay at the Mandalay Bay and we got a great rate on Hotels.com. The pool area is awesome! The wave pool, kiddy area and the lazy river felt more like a water park than just a hotel pool. Tip: take your own inner-tube for the lazy river - otherwise you have to buy one...$18+ for the small/kid size and 23+ for the large/adult size. […] The Shark Reef located inside the hotel is also a must see. Go early, or the lines get LONG! Read moreGenuine Hotels.com guest review
I highly recommend this hotel specially if you go with children.They will be crazy with the beach swimming pool.Genuine Hotels.com guest review
"Nice hotel, but there are better options."
Hotel is very nice, but there are better deals out there. The pool is awesome, however it rained so we couldn't take advantage of it, despite a $28 resort fee. The buffet is way too overpriced for the quality and selection. On top of all this, they are doing construction on a new hotel, so you hear quite a bit of noise throughout the day. Will stay […] somewhere else next time. Read moreGenuine Hotels.com guest review
Great family hotel. The beach/pool area offer a lot of variety and enjoyment!Genuine Hotels.com guest review
All around, not impressed. Room decor was average. I had two broken lamps. WiFi only worked if I was directly in near my door. If wanted to use WiFi while laying on bed - forget about it. Their mini bar is computerized - so don't touch a thing...or you will be charged. My kids grabbed the gummy bears, I checked the price before consenting -- 9 freakin […] dollars. I locked the min bar and put all snacks off limits...things that normally cost 1-2 bucks will run upwards of $10 at MB. Oh, and don't use the fridge to store your food/drinks - they will charge you $50 restocking fee. Place is a joke and not family friendly as advertised. Read moreGenuine Hotels.com guest review
"Hotel still as good as it used to be!"
My sister and I stayed at "The Hotel" at Mandalay Bay for 2 nights. We used to stay at Mandalay every day when we were children and loved every minute of it. I hadn't been there in probably 10 years, so I was excited to see if the hotel was as good as it used to be. Everything was great. Service was good, room was clean, tower was very quiet, and the […] casino had all the amenities you could ask for. The only drawback was that "The Hotel" tower was kind of a far walk to the beach area and the main casino / entrance to the strip. This was just a small hiccup and we could always use more exercise. Overall, I still LOVE Mandalay and think it is the best hotel on the Las Vegas strip. Read moreGenuine Hotels.com guest review
Couch in room was uncomfortable. Did not leave enough shampoo and conditioner and towels in bathroom. Only put 1 bottle of each. Only 3 sets of towel. Tbis was a room for 4 people.Genuine Hotels.com guest review
Stayed 1 night @ TheHotel/Delano on the Mandalay property. Clean, quiet, and spacious suite with 2 bathrooms & deep soaking tub. Had a delicious dinner at Re Ra Irish Pub in the hotel mall! Beach and Lazy River were very crowded on a Sunday afternoon, but still fun. Loose slots! Want to come again, but stay longer!Genuine Hotels.com guest review
"Watch out. It's HOT!"
We had a nice stay at Mandalay Bay. There was some construction noise as they are remodeling... understandable and forgivable. Everything was perfect until I went to take a shower. Only HOT water would come out. There was no tempering it. Aside from that, all wonderful. The staff is friendly and knowledgeable. I'll come back.Genuine Hotels.com guest review
We strictly wanted to stay here because of the lazy river pool. Nothing is online stating that you have to bring your own inter tube or buy one there for 20.00. They no longer provide them. Your paying a $25.00 resort fee daily for what?? I don't need a newspaper or wifi. What a joke. Booked 2 nights, but only stayed one. Disappointed.Genuine Hotels.com guest review
"Fun filled hotel"
I would have to say that our stay here was a lot of fun for the whole family. The lazy river and beach was the most fun. The restaurants and buffets were delicious. The shows and concerts here were excellent. We will definitely be back soon.Genuine Hotels.com guest review
"Nice hotel and effortless check in/check out"
Not a great location for Las Vegas but nice enough hotel and their check in/check out procedures are top notch. Just a comment about the pool area for those with kids: the wave pool is a bit on the lame side compared to what you can find elsewhere but I guess having a wave pool and lazy river is better than having nothing for the kids. You get to pay […] $25 a day for having such facilities on top of the regular hotel charge, too. Read moreGenuine Hotels.com guest review
"Not the hotel I booked."
I booked a room at the Mandalay Bay hotel and was put into a hotel under construction called THEhotel. Not the same quality hotel and didn't enjoy spending my vacation in a construction zone.Genuine Hotels.com guest review
"Great Vegas Family Experience"
We purposely chose Mandalay Bay so that our children could experience The Beach. Great family fun!Genuine Hotels.com guest review
We purposely booked this hotel to enjoy the beach pool but too bad the weather was bad and the management decided to close the pool after everyone waited for hours. The room is very nice! But has no fridge. TV in the bathroom we like it too. Very long line during check in. Maybe should be improved the check in method to avoid long wait specially if […] you have baby it is inconvenient to wait too long in the line. Read moreGenuine Hotels.com guest review
My wife and I get the way every year for my birthday to Vegas. This was the first time at Mandalay Bay. Had a excellent time, highly recommended.Genuine Hotels.com guest review
"Great room and pool"
Customer service was excellent. Great pool. Especially liked the adults only pool and pineapple mojitos. Really fun resort. Room was clean and beautiful.Genuine Hotels.com guest review
"Family friendly, sort of."
The facility is beautiful as are most other Vegas properties. The beach is a big draw for the kids. Initlal impressions: The check in line was over an hour a 2pm. The initial cost of the room seems quite affordable but after a trip to the pool, buffet and small incidentals you will have spent triple the original cost, add a show and you may be 5x The […] rooms are nice, the view was excellent and it was an experience. Read moreGenuine Hotels.com guest review
"Loved the pools"
Will stay there again.Genuine Hotels.com guest review
"Amazing Getaway Vacation"
I loved the Reservation Host. She made mine and my Boyfriends Birthday so much better and I knew I had to rest so She Expedited my room registration from 1:00p.m to 11:00 a.m It was great Thanks Maria.Genuine Hotels.com guest review
Love the hotel but everything there is very expensive.Genuine Hotels.com guest review
Th fact that there was no in-room coffee maker or refrigerator was quite disappointing. Room service menu didn't even offer a pot of coffee for morning wake-up. Had to have hotel management correct the billing charges for items from the mini-bar that were charged to the room, due to trying to store items in there because there was no in-room fridge. […] All items are on sensors, so every time an item was bumped off it's pad, a charge was made! Otherwise, this hotel is gorgeous---better than most 5 star, including the Wynn. Hotel pools are phenomenal, the wave pool and lazy river are not to be missed. Bring your own inner tube, as the hotel charges $25 a pop. Charges and food prices are outrageous (coffee, small cup $4), and umbrella rental that must also accompany at least the rental of one chair $150. However, free ice buckets with unlimited bottled water are given and frequently refreshed by the umbrella crew. Shark Reef was nice, but buy the 3-Event ticket that allows you to choose any 3 exhibitions for $57 pp. The Titanic next door at the Luxor is not to be missed. This hotel is a great place to stay, service and courtesy are superb, but brings lots of money! Read moreGenuine Hotels.com guest review
"TheHotel during renovations"
It could have been better, that's for sure. The pillows were surprisingly hard and uncomfortable. The size of our suite was great. The bathrooms were wonderful as far as hotel bathrooms go, especially considering we got 1.5 bathrooms. Water pressure in the shower sucked. I had medications I had to keep refrigerated so the mini fridge wasn't an added […] cost for us, which was nice. DO NOT touch or move anything in the fridge or coffee area unless you plan on paying for it. They have sensors on the bottoms, so even if by mistake you do move something they will charge you for "sanitary" reasons. That was certainly one of my annoyances with this place all of the different reasons they give you for charges and fees. 2 adults and 1 child (6 yo) and I still got charged seventy-five dollars for an "extra guest" in a two queen bed suite. The pools are beautiful but a bit far, go early or go later in the evening. Unfortunately for us it rained (poured) with thunder and lightening so they shut down the pool areas two days we were there. The renovations---we literally had to SHOUT back and forth between the front desk attendants and us to be heard. There was no compensation for this, there was no warning either that we would be dealing with construction zones. Myself being pregnant and walking around with my 6 year old daughter it was unsettling to see and hear all the heavy machinery. It would take a lot for us to stay here again, maybe after the renovations are complete it'll be better. Read moreGenuine Hotels.com guest review
Very nice experienceGenuine Hotels.com guest review
"Construction, Construction, Construction:("
I sure wish either Hotels.com or Mandalay Bay / The Hotel had put that The Hotel is UNDER CONSTRUCTION somewhere in the reservation notes, as I definitely would have stayed somewhere else. I just find it very "mis-leading" that neither company said anything up front, so I was very surprised to walk in ans see the construction after several flight delays […] and finally arriving to the hotel after 1:00 am in the early morning hours. Read moreGenuine Hotels.com guest review
The hotel was awesome! The cleanliness was very good and the service was excellent. They were very nice and helpful! Only thing was the parking. That was kinda bad. But we had a trailer with us. But otherwise, the whole experience was amazing! :3Genuine Hotels.com guest review
Great place to stay, rooms were clean and spacious and we had a great view of the pools and landscape. Definitely a great place for a quick get away. Checking in was the only problem. Line of about 40ppl. about 45min. to check in. Ridiculous.Genuine Hotels.com guest review
"Fun and Relaxing Experience"
We enjoyed the spa room, watching TV while taking a relaxing bath made the spa room worth it for us. My eight year old son loved the lazy river. We had to buy an expensive water tube to enjoy it. Wish we could have just borrowed one or brought one from home, but it was worth it. We had so much fun! We also enjoyed the waves. There were plenty of life […] guards in the water areas. Very family friendly. Staff was outstanding. My son, my husband and I loved our stay. Read moreGenuine Hotels.com guest review
"I has fun"
Awesome pool.I has fun with my kids.Genuine Hotels.com guest review
"Beautiful room with great amenities"
So glad we chose Mandalay Bay. I will stay here again. Classy Vegas getaway with something for everyone. Especially enjoyed the pools and restaurants.Genuine Hotels.com guest review
Like so freakin' rad toGenuine Hotels.com guest review
"Not what it used to be"
They did not show up to clean room, although, we didn't have a Don't Disturb Sign. Housekeeping wanted to charge me $7 for bring me a plate and a knife. The bar waitress was no where to be found in pool area.Genuine Hotels.com guest review
"Thing were to far away"
I had a van so I couldn't park close to the hotel, very inconvenient! To find something to eat or drink you had to walk a mile. The front desk was not much help helping new guests around the hotel. The pool was overcrowded, no place to take just a leisurely swim. First and last time I will stay in a resort hotel just not my style.Genuine Hotels.com guest review
Short but sweetGenuine Hotels.com guest review
Wonderful. My kids and I had a great vacation. We had so much fun at the pools during the day. The hotel is a little far from the center of the strip. However, it is just a short ride (taxi) to new attractions on the strip. The front desk staffs and house keepers were execellent. We received warm and prompt request for services. The restaurants are […] wonderful. Steak houses are one of the best in Las Vegas. We will definitely stay here again. Read moreGenuine Hotels.com guest review
Stay cation !!!Genuine Hotels.com guest review
We were scheduled for suite in Mandalay bay then got transferred to the Delano. We were expecting a jacuzzi tub and got a walk in shower. Although staff was courteous she kept going to the back to check on what she was allowed to do. Then room key coder didn't work. It took 45 minutes to get checked in. The Delano room was nice but below our expectation. […] The resort fee is outrageous. Not worth going back Read moreGenuine Hotels.com guest review
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