The front desk was under staffed, stood in line for 25 minutesGenuine Hotels.com guest review
"Great room in excellent Vegas location."
We had a fantastic view of the Las Vegas Strip from our 27th floor window. Our room was spacious, clean, attractive and comfortable. The bathroom was nice, too, with a separate room for the toilet, and a tub separate from the shower. All staff were friendly. Very close to the airport, so it's easy to get to. (We did hear a few planes taking off early […] in the morning but we were up anyway.) We had a nice buffet dinner at the hotel. After a few hours the smoke in the casino got to us, although I'm sure it's the same at all the casinos. The free tram connecting to Luxor and Excalibur was handy. I would definitely recommend this hotel to adults. Read moreGenuine Hotels.com guest review
"meh....could of been way better..."
Initially when we got to our room, the room was not cleaned and prepared. It looked like some one was still using the room. Guest services quickly got us a new room, but we were disappointed that happen to us coming from a 4 star hotel. Overall, customer service and hotel was good. Would I stay again or recommend to family and friends...probably […] not. Read moreGenuine Hotels.com guest review
The staff was very friendly and always helped when asked. The Casino was not as smokey as some and really appreciated their ventilation system. The rooms were spacious and clean.Genuine Hotels.com guest review
Response by Mandalay Bay Resort And Casino Hello Randall, Thank you for providing brief yet generous comments regarding your stay! Mandalay Bay Resort & Casino consistently strives to exceed our guests’ expectations by providing premier hotel accommodations and superior customer service every day, to every guest. Your kind remarks affirm we are reaching our goals. It has been our pleasure hosting you this trip and please join us again soon! Kind Regards, Leslee Barclay Mandalay Bay Guest Relations
We were in town for SEMA. Upon arrival they did not have any more King size beds as reserved, we were upgraded at no charge to a pint house suite! It was a very nice room. But much more than we needed for the 2 of us! The first morning we found no coffee in the room. And to order in was $17 for a half a pot of coffee!!! Seemed kind of crazy that a pint […] house suite did not have a coffee pot. The only other issue was we had was we had been to a late show and came back to our room around 11:30 p. Ordered room service with dessert (very little options) 10 minutes later they called back to say they had run out... I was very disappointed!! Other than that the stay was great, would stay again! Read moreGenuine Hotels.com guest review
It was awesome!! The beds were comfy and casinos was good...room service was fantastic!!Genuine Hotels.com guest review
Great stay. Forgot how beautiful it really is.Genuine Hotels.com guest review
"Loved the suite we had at Mandalay Bay!"
We stayed in one of the suites and I didn't want to leave! It was so relaxing and we definitely appreciated the upgrade. I will make Mandalay my first choice when looking at Vegas hotels and if I can get a good rate on the suite again, we will stay for a few days. The wave pool was nice, too. It's only open until Nov. 9th though before it closes for […] the season. Read moreGenuine Hotels.com guest review
"The Delano Hotel?"
I made a reservation for a suite at Mandalay Bay, i had stayed in one many years ago, but i was sent to Delano. The room was very far from the MB ammenities like the surge pool, Aqurium and restaurants. This trip was for my Fiancce' s birthday and after I built up what I thought we were going to experience we were disappointed.Genuine Hotels.com guest review
Response by Mandalay Bay Resort And Casino Hello David F, We appreciate having the opportunity to host you during your fiancé’s birthday and apologize for the disappointment you encountered with your reservation changes. Please understand that this was an extremely rare situation and we would never intend to trouble our guests. We hope, however, you enjoyed your newly renovated room over at Delano Las Vegas. While we recognize your sentiment, we hope you will allow us to host you both again during your next trip. Kind regards, Tosha Tanner Mandalay Bay Guest Relations
"great lomg weeked at Delano Tower!"
Amazing stay at the Delano tower at Mandalay Bay. Tue room was very nice, very clean and the service exceeded my expectations. The hotel pools and grounds are amazingly well done, well landscaped, and very clean. We lived this place!Genuine Hotels.com guest review
Room was great, roof top bar was expensive but nice.Genuine Hotels.com guest review
"Manadaly Bay weekend getaway"
Hotel end of strip but tram available to other hotels. Great lobby and grounds. Nice indoor stores with walkway to Luxor hotel.Genuine Hotels.com guest review
"Too big hotel"
My brother and I stayed for one night, that was in off . We though the hotel was to big and it took the breath of us for the rest of nightGenuine Hotels.com guest review
"Destination wedding as resortist"
This was my second time to Las Vegas, but my first time as a resortist and at a destination wedding. It was one time too many for all three. The accommodations were fine, but pricey, and if you're not there for gambling or partying or resorting, there is not much to do. That's OK for others, but not my choice. The worst thing is there is no quiet space, […] such as a meditation room. However, the staff was mostly excellent: we got wonderful attention from the front desk, especially James and Andrew. Also, we were traveling with a nongenarian, and the bell captains and housekeeping staff, as well as security and first aid during a crisis, were very attentive in meeting the needs. Thanks to the staff it was a good experience. Read moreGenuine Hotels.com guest review
Our room was set up for a handicapped person we did not request a handicap room! the rugs were in a very worn condition, the air conditioning/heating did not work at all! we ordered room service for our evening meal at 8 p.m. It was delivered in paper and plastic boxes with plastic silverware not at all what we expected from a four star hotel! their […] comment was that they were going green and saving water by serving in plastic and paper recyclable containers. our bill for this dinner was $93! Read moreGenuine Hotels.com guest review
It seems as if this is the anti-service hotel. Restaurants close at 10, concierge closes at 9, no call doen ahead for your car because you have to scan your ticket at a machine. Certainly not worth the $300/night they charge.Genuine Hotels.com guest review
There was a HUGE line for check in. Took 1 hour wait to check in, I have never waited that long to check into a hotel!Genuine Hotels.com guest review
"don't stay here"
will not stay in this hotel any more. cus the check in took us more than an hour. the bath room towel has a hole in it. we order room service and it took wait it more than a hour and the food was cold.Genuine Hotels.com guest review
"Not as pleased as in the past"
Brought the family with me as we have done in the past and always stay at mandalay. We love the hotel however, this last stay cleanliness was not so good. They need to pay attention when cleaning one thing that stood out was the grime around the facaut handles. A food cart with clam chowder and left over food sat outside my room that was not ours for […] the entire 4 day stay it was smelly and disgusting. I called down to get extra pillows put on hold then they hung up after doing this 3 times I gave up the next day got a hold of someone they said they would be right up waited 45 min. We couldn't wait any longer dinner apt. Day 3 finally got someone at that point I was a little rude and they brought them right away. We may think about somewhere else next year. Read moreGenuine Hotels.com guest review
I arrived late and the front counter was very personable. She upgraded my room to a suit and wow !, the room was incredible, views, clean and very comfortable. I will be back!Genuine Hotels.com guest review
Mandalay Bay is an older hotel but well kept and still one of the best for the value in Las Vegas. Love staying there.Genuine Hotels.com guest review
The service was great, they must of over booked rooms, so they upgraded me to a suite. It was a really nice room, only wished I wasn't there to just sleep. Didn't get to enjoy it as much as I would have liked.Genuine Hotels.com guest review
Room smelled like smokeGenuine Hotels.com guest review
"Mandalay Bay is really a 3 Star Hotel"
The hotel is starting to show its age. While our room was clean, the carpets were filthy from traffic over the past 20 years since they opened.Genuine Hotels.com guest review
Stayed only one afternoon and night, got a good impression of Las Vegas Strip.Genuine Hotels.com guest review
The hotel was great. The parking makes it easy to go into the hotel. The only concern is that the registration desk is not close to the self-parking entrance. You have to walk through the casino to get to it. Otherwise, the room was great. Very clean and very comfortable. Would definitely stay there again.Genuine Hotels.com guest review
"A distance away from the sights"
Hotel was nice and clean, staying in the Delano it was a long walk to the sights.Genuine Hotels.com guest review
Fun!!Genuine Hotels.com guest review
After accidentally sending me to an unclean room, the staff upgraded me to a penthouse suite. Had a fabulous stay.Genuine Hotels.com guest review
"Check-in Delays Overshadow Pluses"
The wait to check-in and check-out (better) overshadowed many of the positives about the Mandalay Bay; demonstrates mismanagement. I love the fact that one doesn't even have to leave the hotel for entertainment, dining, gambling, shopping, etc.Genuine Hotels.com guest review
The room was perfect! I was upgraded at no extra charge.Genuine Hotels.com guest review
"Are we in Vegas?"
I Recently stayed at the Four Seasons. The room at Mandalay Bay was outdated and felt like I was at a Ramada inn in anywhere USA.Genuine Hotels.com guest review
"Enjoyed our stay at Mandalay Bay"
The hotel is very nice and our room was very clean. We have stayed here before. The prices for food, drink, and other items are extremely high but the quality of the food is excellent. We used the shuttle train to visit the Luxor next door. That was very convenient.Genuine Hotels.com guest review
We really enjoyed our stay at the mandaly bay the only complaint we have about the hotel/room is that our carpet in the room was soaking wet, like they had to have them cleaned but didnt have time to let them dry before they let us check into the room.Genuine Hotels.com guest review
beautiful room. but a little noisy, was woke up at night because of firetrucks and/or ambulances.Genuine Hotels.com guest review
"Great hotel but expensive at every turn."
Great hotel for conferences--meeting facilities were outstanding. Room was great. Pool was terribly over-crowded. Was really only disappointed by the way I was nickle-and-dimed over everything. Felt like the hotel was more interested in extracting every dollar possible from me as opposed to ensuring the quality of my stay. Would likely stay somewhere […] else next time. Read moreGenuine Hotels.com guest review
"Easy access to airport"
Quick and easy check in. The pool is beautiful. I found the hotel room to be nothing special. The beds were comfortable yet my comforter had a big stain and the other bed had sheets with another stain. The cleanliness of the room clearly came into question. The bathroom was ok, again nothing special. Small tub and small shower. The hotel is at the end […] of the strip so be prepared to walk or ride the tram to get to a number of the other casinos. On our next trip I would be more centrally located. Read moreGenuine Hotels.com guest review
it was a very nice motel -- very quiet in the non casino side..Genuine Hotels.com guest review
"New Delano property at Mandala- formerly The Hotel"
I originally booked to stay at Mandalay Bay but opted to upgrade to the new Delano. It had just opened after being completely renovated. Everything was fantastic and it is basically a new hotel so nothing was worn down like the carpet you find at older properties. The rooms are brighter and has a modern feel since they got rid of the dark woods. Also […] the carpet in the main entrance is actually an aerial view of the Colorado River. Read moreGenuine Hotels.com guest review
"Annual trip for Paula and Patty"
Lovely hotel, friendly people to accommodate my every need. I would like a coffee pot in my room is the only suggestion that I have.Genuine Hotels.com guest review
Impromptu stay on our way home from California. Fabulous place. Love the beach and wave pool. The views from the room were incredible with the floor to ceiling windows. Restaurants galore within the property...lots to choose from. Huge bathroom, comfortable bed, it was perfect!Genuine Hotels.com guest review
"Nice room, thin walls"
Overall it was great, but the walls are very thin and it was basically impossible to sleep.Genuine Hotels.com guest review
I really enjoyed staying here first time in Vegas originally rented a King Bed room but they had none available so they gave us an upgrade with 2 queen beds suite with a $50 dining gift card no extra charge same price for King bed room. Amazing service and would recommend to anyone to choose this hotel.Genuine Hotels.com guest review
"Breakfast buffet leaves something to be desired..."
Room was clean and comfortable. Food at the breakfast buffet was awful. Perfect case of quantity over quality!Genuine Hotels.com guest review
Still a nice place to stay!Genuine Hotels.com guest review
"Business and Pleasure"
My stay was greatGenuine Hotels.com guest review
"Stay at Mandlay Bay - Delano, Las Vegas"
Horrible bedding and pillows. Also please make sure you check your bill carefully, I had several charges for refreshment which I did no take. I paid top dollars for this hotel and in return got very poor beds.Genuine Hotels.com guest review
Mandalay is starting to show its age! The rooms could use some updating. Definitely needs new carpet as it was very worn, tearing in places and dirty looking. Could also use some new white, fresh, clean looking comforters on the beds instead of the out dated dark colored bed spreads they had! The rooms were not sound proof and we could hear everything […] that went on around us all hours of the day! The fitness center was a joke! It is a tiny space that was packed with machines which were all in use. They don't even have restrooms near the fitness center. It seems like they forgot about having a fitness center and just squeezed one in to a left over space. Don't waste your money at Mandalay, especially when there are so many other nice, fresh, clean and new places to stay in Vegas. Read moreGenuine Hotels.com guest review
"Mandalay is a great place to stay"
From the minute we arrived everything went smooth. I found the self park garage with no problem. Locating the front desk was no big task, just a leisurely stroll through the casino. Check-in was easy. We were in our room in no time. The room was a good size. Quality finishes and very comfortable. All of the hotel staff that we encountered were very […] pleasant and greeted us with warm smiles. Will come back for sure Read moreGenuine Hotels.com guest review
"Great hotel to stay!"
It was great at first impression. Check in was smooth. Didn't have to wait more than 5 minutes to get checked in. Room was at 33rd floor. Smoking room. Had the usual smokey smell as expected. The bed sheets were kinda old, but it was OK for two nights. The room view was excellent. Loved it overall :)Genuine Hotels.com guest review
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