The Hard Rock is a fun hotel. Overall great stay! The pool area is amazing. It feels as though you are in Hawaii instead of Vegas. The rooms were nice, except very dark inside and the bed was worn out a bit. One annoying issue was that the pool closed at 7pm. Why????? its so hot outside, why cant it be open later???? Also, the location is a haven if […] youre trying to get away from the strip. Its away from the strip so its a ways walk to get there. There was a shuttle that takes you to the strip but last trip ends at 5pm. I would stay again for the pool. Thanks! Read moreGenuine Hotels.com guest review
"Nice Hotel Decent Price"
HRH is a very nice hotel inside of the Hard Rock.Genuine Hotels.com guest review
"Great hotel for half naked intoxicated guests."
As a hotel, rooms are nice and roomy, beds are comfy, housekeeping was generally late in the day. Rooms are mostly clean, found beer bottle caps from precious guests. Check in was late and really long lines. Atmosphere: smokey, lots of women with very little clothes on, Just not a good place for families.Genuine Hotels.com guest review
This was a great stay. Off the strip. Check in/out was very fast. The staff was great. They upgraded our room to a suite without me asking. It was a very nice room. Bar, sitting room, separate room with king bed and jet bathtub. If you are not use to dark spaces, the bathroom was a little dark. Dark colors on the wall. The bathroom was small, but it […] was very nice. Overall, great stay... Read moreGenuine Hotels.com guest review
Enjoyed my stay at the hrh. room was clean and service was good.Genuine Hotels.com guest review
Hard Rock Hotel is not a crazy as it once was, that was fine for me. As a moderately priced alternative, I was very happy. The pool party on thursday night was a little loud, but no biggie. Happy with the hotel, good choice in vegas, will def stay there again.Genuine Hotels.com guest review
"Great Hotel off the Strip"
This was my second time staying at the HRH, but first time staying in the HRH Tower Suites. This hotel is one of my favorites based on the comfort of the bed, the atmosphere, and the pool. All the memorabilia around the casino/hotel is amazing and awesome! The beds are just so comfortable, the size of the room is just right and the bathrooms are amazing!!! […] The pool is by far the best pool I have ever been too. The feel-like beach atmosphere with the sand is just amazing! It was at a perfect temperature that made it enjoyable. The only thing I did not like was the sensor they have in every room that holds items that are for sale. My advice, do not pick up anything, you will be charged. Luckily for me, the lady who checked me out of the hotel was courteous enough to understand that it was an honest mistake and not something we wanted to purchase. Would stay here again, nevertheless. Read moreGenuine Hotels.com guest review
Loved LOVED loved.... it was worth every minute !! I wish I would've stayed there all weekend. The HRH "suite with the pool view was spectacular n spacious with surround sound .... the beds" were SoO comfortable. the club rehab dj played various types of music that we all enjoyed !# fuN n TurNt ... I would recommend hard rock hotel"Genuine Hotels.com guest review
rooms were nice. i enjoyed the great music that was always playing in the lobby and elevators. Only problem was the AC did not work well. I was there in July and i could not get the room cool enough. i called the staff to see if they could look at it but no one ever showed up.Genuine Hotels.com guest review
Always love staying at HRH!Genuine Hotels.com guest review
Hotel staff is poorly organized and apathetic. Hotel is not kept clean, numerous empty bottles and trash scattered about the upper floors of the hotel. I will not be staying here again.Genuine Hotels.com guest review
"Very fun place!"
If your into rock and roll and constantly hearing classic rock everywhere you are this is the place for you :)Genuine Hotels.com guest review
Big fluffy beds! Cool atmosphere! Awesome pool! Can't wait to go back!Genuine Hotels.com guest review
Never again will I stay at the Hard Rock. There is absolutely no customer service at this hotel. When we arrived there was no front door person to help us with our bags. We had to drag them into the hotel and no one was there to hold the door. Then we stood in line for an hour to check in. They only had 3 people working the front desk on a Friday afternoon! […] In addition, the check in process took over 20 minutes per guest. In addition to the lack of customer service this hotel is basically one big frat party. The amount of people stumbling around drunk and puking in trash cans in the hallways was ridiculous. I know this is Vegas but this was happening morning, noon and night. Also if you are a woman make sure you are ready to be groped at least a few times a day so don't stray too far from your friends. Overall the only saving grace was the food. We ate at Culinary Dropout and 24/7 and both were great. Read moreGenuine Hotels.com guest review
We were just passing through Nevada and it was a great place to stay.Genuine Hotels.com guest review
The lady who was checking us in would not let us check in without the card it was put on. We were irritated we had to wait for 2 hours until we had the card to swipe it with. They place 58 & 60 year olds all the way at the end of the hallway with bad knees and no way of switching rooms closer to the elevator. That was dissatisfying. My parents were […] very unhappy with walking so far. Employees should be understanding of elders who are in pain. I will not be staying here again due to the location of our room and the use of elevator. We have to use our keys to operate the elevator. I was lucky somebody else knew how to operate this. Instructions from the front desk would be helpful upon check-in. Very dissatisfied with the employees but rooms were nice once we got there 30 minutes-1 hour later!! Read moreGenuine Hotels.com guest review
"Everything was great but the cigarette smoke"
We chose this hotel because we had a long layover in Vegas on our way to South America. It was a beautiful hotel room and we were overall very happy but smoking is still allowed in the casino and it permeated the building. Other than that, we were very happy.Genuine Hotels.com guest review
Great hotel-I had a ball. Loved "THE JOINT" where I saw QUEEN + ADAM LAMBERT". Wonderful stay at your hotel!!! J Renard (Scottsdale, AZ)Genuine Hotels.com guest review
"Only drawback is housekeeping staff."
Had a staff member knocking on my door at midnight and when I didn't answer tried to use their key to come in. I went to door and they, "Sorry, wrong room". Tried to take a nap during the day, so my daughter went out to ask housekeeper to exchange towels to not disturb me and she insisted on coming in and banging around the bathroom. My daughter kept […] telling her I was trying to sleep, but she didn't seem to get it. She was insisting on making the beds and my daughter finally got through to her that I was trying to sleep. I woke up to the woman standing over me using the phone. BIG language issue there. Read moreGenuine Hotels.com guest review
"horrible place with terrible service"
I will never be staying here again didn't get checked in til 6:30 when check in was supposed to be 3:00pm. . the only thing good about this place was the pool and the nice cocktail waitress that attended to us while we gambledGenuine Hotels.com guest review
We had a Great Room and a spectacular time. The hotel is a little bit not up to par with the newer hotels out there, a lot of used up furniture and non working A/C. After complaining enough we got our stuff taken care of. Besides that it was an awesome experience.Genuine Hotels.com guest review
Unexpected turnout. I had high hopes for this casino hearing great reviews. You cannot bring outside drinks, so the ice chest and cases of beer and water had to stay in my car. Requested a one king bed non smoking. They only had a 2 queen non smoking but when you get to the floor there is an ash tray and people smoking. I guess it's just a non smoking […] room not a non smoking floor. There was never hot water in the shower which annoyed me. Now since I could not bring my drinks in I went to their market and bought some drinks and brought it to the room. Went to chill the drinks in their fridge. None. To have a fridge it is $20 per day. Okay, fine I'll go to the ice machine and chill my drinks in the ice. When I get to the machine the ice machine is broken. Now im ticked, had to go a floor down to get ice. I let the hotel staff know on Friday when I checked in... I checked out Sunday afternoon and it was still broken... Overall a bad experience, I would not recommend this hotel nor will I ever stay again even if it were free. Read moreGenuine Hotels.com guest review
greatGenuine Hotels.com guest review
"Not so great time..."
I was excited to stay at the Hard Rock Hotel and Casino, but that quickly changed after checking in. I paid up front for my room, but when I checked in I was not given the room that I paid for, I was "upgraded" to another room. The room I paid for was a double queen room one bed for me and one bed for my father. What I ended up with was a one queen […] suite and a roll-away bed. Well I have to let me dad take the queen bed because he is partially handicapped, so that means that I get the roll-away. Let me tell you now that I am a little over 6'1" and I weigh about 250 pounds. I am not a small guy to say the least. This roll-away bed seemed like it was made for someone that was about 5'5". I was sorely disappointed. Especially considering I paid for a specific room ahead of time. I was advised that because of the time I checked in that the amount of beds I get is not guaranteed. I'm sorry, if I pay for a room that is called a two queen room, that is what I should get especially since I paid a head of time. Anyhow, I will not EVER stay at that hotel again. On top of all of that, the casino is not very big either. I would much rather pay a little extra for a better room and get what I paid for at a nicer hotel. Bummer. Read moreGenuine Hotels.com guest review
We attended a convention for kids and it was not a kid friendly hotel. More than half naked drunk people roaming the halls at all hours. People walking thru the hotel with pool floaties shaped like bodies, with giant body parts....not appropriate for kids to have to see at any time, let alone 9am. The non-smoking rooms stink of smoke. I'd never stay […] again, with or without kids. Read moreGenuine Hotels.com guest review
"Hard Rock Rocks"
Had an awesome stay at the Hard Rock! Great service, great food, clean rooms, comfortable to work, and great free wifi access. This is a great place to unwind if you are in town on bushiness and plenty to do to keep your mind off of work when you have time to relax.Genuine Hotels.com guest review
We enjoyed the stay but would enjoy more package offers i.e. room &dinnerGenuine Hotels.com guest review
Nice hotel, but the only issue was the A/C barely blowing cold in my room. That's a major problem when you're visiting Vegas in June.Genuine Hotels.com guest review
"Variety of food"
I was impressed with the hotel overall. I liked the variety of food and multiple pools.Genuine Hotels.com guest review
Rather stay here than on the strip!!Genuine Hotels.com guest review
"Older but still good"
This hotel was good. Yet off the beaten path.Genuine Hotels.com guest review
I was very satisfied with my stay from checking in to checking out i had the best experience at the hrh tower suite was amazing. only thing i was pleased about where some charges from mini bar that was never touched that they tried to throw on us but front desk took care of it but other than that i would be definitely staying here againGenuine Hotels.com guest review
terrible only appeal would be if you are between 21-31 single and like rave pool parties. Loud obnoxious pool party all day, no evening pool access.Genuine Hotels.com guest review
Response by Hard Rock Hotel & Casino Thank you for your review. We appreciate your time and your attempt to be our guest. We are very sorry that we feel short of your expectation. We place a high value on feedback from our guests. This feedback helps us improve our service shortcomings and gives us the ability to improve. I apologize, on behalf of the Hard Rock Hotel and Casino Las Vegas, that your trip was less than perfect. We place a priority on providing a tremendous experience for our guests. We continually work hard on our room products and our service process. We hope that someday you will reconsider coming back and giving us another try. We know you won’t be disappointed. Thank you, Matthew
"Will Never Stay At The Hard Rock Las Vegas Again!"
From when I went to check in to the time i left i felt like i was greatly decived by all the staff.I went to check in I was told my room was not ready and he could check me in but couldn't give me a room yet, he said he would call me when my room was ready and to go check my bags with the hotel.So I went to check in my bags and tipped the guy & right […] as he turned the corner to take my bags my phone rang my room was ready!Totally Burned..My birthday was on a sunday which is Rehab Pool Party which I knew but in the past hotel guests were aloud into the pool with no cover.Now the guy told me the cover was 60$.I was told later when the pool closed that the cover was 30$ for guests. So I missed out on one of things i was looking forward to on my birthday going to the pool.Then after many other misleading bartenders and etc I went to check out and asked what the backstage pass was and the kid behind the desk informed me that it was a membership card where you can rack up points for the money you spend on the property. And I asked why no one told us about it at check in,& he told me their system was down for a couple days so they were told not to announce it to people at check in.I'm just very disappointed in the Hard Rock and Lack of honesty in their employees ontop of the fact that my fiancé called zero for the operator about 10 times & couldn't get threw when some drunk kid and his friends were banging at our door at 5am in the morning.I'll never stay at the Hard Rock again.. Read moreGenuine Hotels.com guest review
nice staff, nice rooms and close to the airportGenuine Hotels.com guest review
Room was great,had an upgrade,had a loud neighbor other than that it was very nice..Genuine Hotels.com guest review
"They lost our bag!"
We had the bell service check our luggage because we were too early to check in and when they brought up our bags one of them was missing. They gave us the runaround and we never found our bag. Completely disappointed in their service! I would never stay here again regardless of the price!Genuine Hotels.com guest review
"Beds were like sleeping on a Cloud"
Great price! We actually got an upgrade for only $25 and it was absolutely perfect! It was a girls weekend in Vegas (4 of us) and the room was so roomy, comfortable, and trendy. My ONLY complaint is that drink prices at the pool were outrageous so just bring your own alcohol. $16 for a tiny mixed drink $30 for a slightly larger plastic bottle. Oh and […] just one more complaint...our room was super close to the pool which was great however you had to walk all around the casino just to enter the pool (not sure if it was because of a pool party that was going on) but it was still SUPER annoying that it took us 20 min to walk to the pool when it could have taken 5 min...besides that, it was an awesome hotel and lots of fun! Definitely NOT a family hotel though, I am not sure what parents were thinking bringing their little ones there. Read moreGenuine Hotels.com guest review
"Hard Rock Rocks"
The staff was awesome from the start till we left. The hotel was very cool to see if your a music fan!! The pool and DJ rock'dGenuine Hotels.com guest review
Ate at all of the restaurants located inside and all were delicious. The casino is nice, and the layout of the hotel is easy to locate. The negatives: My room was hot the entire 5 nights that I stayed, although the AC temp said 65 degrees I would say it was more close to 77 degrees. We had issues with our room keys not working multiple times. Day 3, […] door broke, and my friend had to be busted out of the room by three maintenance men with pry bars.I was unsatisfied with housekeeping. Checked in on a Thursday and my room was not serviced until Monday. 4 ppl in room, we took turns carrying down towels to exchange them for clean, toilet paper and trash bags. Waited in line for an hour for the Rehab. (I had purchased a Cabana, this was the VIP line) turned away for a compact, because it had a mirror inside. Directed all the way back to the the other side of the parking building, waited in another line and paid 10$ to keep my makeup for me.Considering the money spent they could be more accommodating! Read moreGenuine Hotels.com guest review
"Great place to stay"
We checked in and the staff was so nice and professional. The beds were so comfortable and the hotel was nice and well taken care of. I would definitely stay there again.Genuine Hotels.com guest review
"Solid Hotel with lots of action!"
If you're looking for fun and frivolity, this is your place.Genuine Hotels.com guest review
"Tower 3 - Yes"
Very nice! We paid $90 or so and well worth it.Genuine Hotels.com guest review
Enjoyed the restaurant Culinary Dropout. A must.Genuine Hotels.com guest review
"It's an ok place to stay."
Three of us shared a room. Beds were comfortable but they only give you 2 towels. We had to call down for more. Our room was HOT. The room has a sensor on the door so when you go out it sets the temperature at 75. We could not get it to cool down at all. After 3 days we called down for Maintenence. He bypassed the sensor so it would stay cool. Express […] checkout was awesome since it took us 45 minutes to check in. It was an ok hotel, but we will not be staying here again. Read moreGenuine Hotels.com guest review
"It was ok"
Hotel was about 15 minutes from the Las Vegas strip which meant we had to drive and could not walk to the strip. Our bathroom had a sewerage smell and our shower was clogged.Genuine Hotels.com guest review
Very nice room for great price on a Monday night. The room was very clean and comfortable, and we got upgraded to a balcony room with pool view. Can't comment on the service, as we didn't need any. A little walk from the strip, which is good if you want to get away from all the noise. Will definitely stay here again!Genuine Hotels.com guest review
First time at Hard Rock Hotel. A very great experience. Only thing I needed was more comfortable sleeping pillows. Pillows were a bit to firm.Genuine Hotels.com guest review
Awesome place. Can not wait to go back.Genuine Hotels.com guest review
Always a Great Stay! Very very comfortable beds and an amazing swimmers paradise. Will continue staying at The Hard Rock when in Vegas.Genuine Hotels.com guest review
Reviews and ratings contained within this site are the subjective opinions of customers and suppliers; they do not represent or reflect Hotels.com’s position. Neither Hotels.com nor the parties involved in providing review content shall be held liable for any damages of any sort resulting from use of these reviews
We are now watching this hotel on your travel dates
( - )