"get what you pay for"
Rates were cheap though we didn't use the hotel facilities much. The pools were green and unappealing, the restaurant menus didn't do much for us. Liked the concert we saw at the Joint. Room lacked bath soap and drinking glasses, though the bed was comfortable and the air conditioner was powerful. Hotel attracts a young partying clientele, so drunk […] confused guests in bathing suits wander around until security can help, and several groups of guys got into escalated encounters on the verge of fighting. Registration girl was more rude than apologetic that my reservation was not a guarantee of room preference. Valet took longer than self parking. Read moreGenuine Hotels.com guest review
"Great time at the Hard Rock"
Stayed at the Hard Rock Hotel a couple weekends back (for a concert). Loved it. Great vibe. Good food (Pink Taco). Casino isn't very big, but I love that you don't feel lost in the crowd. Stayed here several times, each time ROCKS!!! Off the strip, and sometimes I miss being on the strip, but I LOVE the Hard Rock Hotel. Can't wait for my next stay (KISS […] residency). Read moreGenuine Hotels.com guest review
"Comfortable bed, hot pole dancers, killer pools!"
I enjoyed my stay at the Hard Rock. My room w/ a king size bed was nothing fancy - but the room was clean. My buddy was given a free upgrade to a much larger pool view room. I wish I got his upgrade too, especially since we paid the same price. I checked in first and was told the hotel was overbooked. Hmmm...maybe not. The pools were great, the pole […] dancers near the bar/casino were totally hot, and the booze was flowing non-stop. Please note - The Hard Rock is east of the Strip and near side streets one can use to quickly get around the Vegas area especially when the Strip is jammed with traffic. It's also near the airport, National Atomic Museum, Pinball Hall of Fame, and an authentic German restaurant and brewery. Overall, I give my stay a B+. If I got the free upgraded room, I'd give it an A. Read moreGenuine Hotels.com guest review
"mini bar in room"
Dont touch anything at mini bar its by weight we got charged for 4 items about 60 dollars because I lifted them looking for my ring I dropped!! Not fairGenuine Hotels.com guest review
"Well worth the money"
The overall stay was fantastic. There were a few things that could have been better. The first two mornings I woke up with pieces of hair stuck to me and I had not had a lady friend with me til the last two. Would have been great if the thermostat could have gone a few degrees lower. The ambiance and overall features of the hotel were a blast and will […] definitely stay there again when I go back. Read moreGenuine Hotels.com guest review
"Mediocre room with lousy service."
Spent all day at the Rehab pool for my birthday. When we checked in that evening around 8:00, we were sent to a room that was still occupied. I had to go back to the front desk and stand in line again. For trip #2 to the room, we were given an incorrect room (two beds instead of one). Then we had to wait for a bellman to call to meet us with keys at […] room #3. This whole process from first check-in to actually getting into our final room took an hour. The room was sparse and only had two towels. I was so tired that I didn't care. I am a local, and I would rather pay much more money to stay at a better hotel. I will never stay here again. Playing musical rooms was not really how I wanted to spend my birthday. Read moreGenuine Hotels.com guest review
Checked into the room in what I thought was the new tower...it was the old tower. The iPhone dock didn't work, half of the lights didn't work & the room was really dusty. I've stayed here before and was very pleased but I have to say I see why their rates are so low now :-(Genuine Hotels.com guest review
"sleeping in the sportbook"
When I arrived around 6:50pm room wasn't ready so they upgraded me to a suite and said it would be ready in 30-40 minutes and that they will text me when ready I sat in sports book area and waited my date fell asleep you check the camera 1.5 hour later no text so I go to registration desk room still not ready it's now 8:35 pm after I complained they […] then made the room available got to my room at 8:57 pm :-( but once in a lot of hair in tub and bathroom again you can verify by camera sleeping in sports book, getting keys two hours later Read moreGenuine Hotels.com guest review
"nice on the surface"
The room was beautiful and nice. I was very happy to have been upgraded to a suite so my expectations were heightened. once we arrived in our room however, nothing seemed to work. Lights worked sometimes, in room ipod charger/music devices did not work at all, and it seemed like every time we touched or used something, it fell off the wall or ceiling. […] Apart from that, we had a great time. We had a problem with a stain on the comforter and room service replaced it right away. Read moreGenuine Hotels.com guest review
"Love the Hard Rock but not my view"
I live in Vegas. I was at the hotel because I had a production gig there. I got in on a $40 room rate. Room was great. View from 333 was of the roof of the casino and the air conditioning units. If you are going to stay there, make sure you don't have an odd numbered third floor room.Genuine Hotels.com guest review
Never ever stay here:(Genuine Hotels.com guest review
I was very happy with the hotel rooms and service every thing was good but i was charged for many things that I didn't consume i was very unhappy with thatGenuine Hotels.com guest review
"Not the best"
From the start, we received our room almost at five pm. We waited two hours in the lobby and it wasn't even a holiday. They didn't have enough people cleaning the rooms. Reception clerk could've been nicer about it and just gave attitude. The following day, they were setting up for a fashion show and we were asked to leave one of the pools. As they […] were setting up, they were checking the sound system at 6:30 am on a rehearsal.... They could've waited till 9. Rooms and bed are comfy. Too many negatives.. Read moreGenuine Hotels.com guest review
The Hard Rock Hotel has an amazing pool area. There are about four pools, a lazy river type area and sand. However this is no hotel for families. The atmosphere reminds me of college or being in my early 20's. Smoke is pretty heavy, there's loud music everywhere and constant clubbing. The location in relation to the strip isn't bad. There is a shuttle […] that runs from the hotel to the strip but it starts at 10am and ends at 5pm. Overall if you're a youngster stay there but if your more mature or have a family other hotels may be more suitable. Read moreGenuine Hotels.com guest review
Great room.; spacious and comfortableGenuine Hotels.com guest review
VEry pleased overallGenuine Hotels.com guest review
Enjoyed my stay. Staff was polite & efficient. Room was clean. TVs need to be upgraded. Will stay there again. Good bang for the buck in Vegas.Genuine Hotels.com guest review
"Not Customer Centered"
We have stayed at the Hard Rock almost every time we have visited Vegas and have had a wonderful experience. We were expecting the same this time. My boyfriend and I worked all day and drove 6 hours to the Hard Rock to start our vacation. We requested the Casino tower and when we got there they said there was no rooms, and that we were being put in […] the Paradise tower. Then they had a Casino tower room by the pool. We were fine with this except they failed to tell us it was an accessible room. We walked in and there was a horrible moldy, musty smell. We walked in the bathroom and it was completely dirty and smelled so bad we got headaches. There was also no countertop in the room (Which we should have been told about because we had three girls in our group). We called the front desk to request a different room and they basically told us no they were full. After expressing the inconvenience they suddenly found a room in the Paradise tower. I asked to speak to the manager and he was no help. He didn't even apologize and then handed us some drink cards that didn't even get us any free drinks. We weren't looking for that and didn't even use the coupons. The hotel was full and he did not care about us. We go to the Rehab pool party every year and this year the security was so intense that it took an hour just to get in the pool and that was at 2:00PM. We have stayed here about 5 times now and will not be spending our money at this hotel again. Read moreGenuine Hotels.com guest review
The Hard Rock is a fun hotel. Overall great stay! The pool area is amazing. It feels as though you are in Hawaii instead of Vegas. The rooms were nice, except very dark inside and the bed was worn out a bit. One annoying issue was that the pool closed at 7pm. Why????? its so hot outside, why cant it be open later???? Also, the location is a haven if […] youre trying to get away from the strip. Its away from the strip so its a ways walk to get there. There was a shuttle that takes you to the strip but last trip ends at 5pm. I would stay again for the pool. Thanks! Read moreGenuine Hotels.com guest review
"Nice Hotel Decent Price"
HRH is a very nice hotel inside of the Hard Rock.Genuine Hotels.com guest review
"Great hotel for half naked intoxicated guests."
As a hotel, rooms are nice and roomy, beds are comfy, housekeeping was generally late in the day. Rooms are mostly clean, found beer bottle caps from precious guests. Check in was late and really long lines. Atmosphere: smokey, lots of women with very little clothes on, Just not a good place for families.Genuine Hotels.com guest review
This was a great stay. Off the strip. Check in/out was very fast. The staff was great. They upgraded our room to a suite without me asking. It was a very nice room. Bar, sitting room, separate room with king bed and jet bathtub. If you are not use to dark spaces, the bathroom was a little dark. Dark colors on the wall. The bathroom was small, but it […] was very nice. Overall, great stay... Read moreGenuine Hotels.com guest review
Enjoyed my stay at the hrh. room was clean and service was good.Genuine Hotels.com guest review
Hard Rock Hotel is not a crazy as it once was, that was fine for me. As a moderately priced alternative, I was very happy. The pool party on thursday night was a little loud, but no biggie. Happy with the hotel, good choice in vegas, will def stay there again.Genuine Hotels.com guest review
"Great Hotel off the Strip"
This was my second time staying at the HRH, but first time staying in the HRH Tower Suites. This hotel is one of my favorites based on the comfort of the bed, the atmosphere, and the pool. All the memorabilia around the casino/hotel is amazing and awesome! The beds are just so comfortable, the size of the room is just right and the bathrooms are amazing!!! […] The pool is by far the best pool I have ever been too. The feel-like beach atmosphere with the sand is just amazing! It was at a perfect temperature that made it enjoyable. The only thing I did not like was the sensor they have in every room that holds items that are for sale. My advice, do not pick up anything, you will be charged. Luckily for me, the lady who checked me out of the hotel was courteous enough to understand that it was an honest mistake and not something we wanted to purchase. Would stay here again, nevertheless. Read moreGenuine Hotels.com guest review
Loved LOVED loved.... it was worth every minute !! I wish I would've stayed there all weekend. The HRH "suite with the pool view was spectacular n spacious with surround sound .... the beds" were SoO comfortable. the club rehab dj played various types of music that we all enjoyed !# fuN n TurNt ... I would recommend hard rock hotel"Genuine Hotels.com guest review
rooms were nice. i enjoyed the great music that was always playing in the lobby and elevators. Only problem was the AC did not work well. I was there in July and i could not get the room cool enough. i called the staff to see if they could look at it but no one ever showed up.Genuine Hotels.com guest review
Always love staying at HRH!Genuine Hotels.com guest review
Hotel staff is poorly organized and apathetic. Hotel is not kept clean, numerous empty bottles and trash scattered about the upper floors of the hotel. I will not be staying here again.Genuine Hotels.com guest review
"Very fun place!"
If your into rock and roll and constantly hearing classic rock everywhere you are this is the place for you :)Genuine Hotels.com guest review
Big fluffy beds! Cool atmosphere! Awesome pool! Can't wait to go back!Genuine Hotels.com guest review
Never again will I stay at the Hard Rock. There is absolutely no customer service at this hotel. When we arrived there was no front door person to help us with our bags. We had to drag them into the hotel and no one was there to hold the door. Then we stood in line for an hour to check in. They only had 3 people working the front desk on a Friday afternoon! […] In addition, the check in process took over 20 minutes per guest. In addition to the lack of customer service this hotel is basically one big frat party. The amount of people stumbling around drunk and puking in trash cans in the hallways was ridiculous. I know this is Vegas but this was happening morning, noon and night. Also if you are a woman make sure you are ready to be groped at least a few times a day so don't stray too far from your friends. Overall the only saving grace was the food. We ate at Culinary Dropout and 24/7 and both were great. Read moreGenuine Hotels.com guest review
We were just passing through Nevada and it was a great place to stay.Genuine Hotels.com guest review
The lady who was checking us in would not let us check in without the card it was put on. We were irritated we had to wait for 2 hours until we had the card to swipe it with. They place 58 & 60 year olds all the way at the end of the hallway with bad knees and no way of switching rooms closer to the elevator. That was dissatisfying. My parents were […] very unhappy with walking so far. Employees should be understanding of elders who are in pain. I will not be staying here again due to the location of our room and the use of elevator. We have to use our keys to operate the elevator. I was lucky somebody else knew how to operate this. Instructions from the front desk would be helpful upon check-in. Very dissatisfied with the employees but rooms were nice once we got there 30 minutes-1 hour later!! Read moreGenuine Hotels.com guest review
"Everything was great but the cigarette smoke"
We chose this hotel because we had a long layover in Vegas on our way to South America. It was a beautiful hotel room and we were overall very happy but smoking is still allowed in the casino and it permeated the building. Other than that, we were very happy.Genuine Hotels.com guest review
Great hotel-I had a ball. Loved "THE JOINT" where I saw QUEEN + ADAM LAMBERT". Wonderful stay at your hotel!!! J Renard (Scottsdale, AZ)Genuine Hotels.com guest review
"Only drawback is housekeeping staff."
Had a staff member knocking on my door at midnight and when I didn't answer tried to use their key to come in. I went to door and they, "Sorry, wrong room". Tried to take a nap during the day, so my daughter went out to ask housekeeper to exchange towels to not disturb me and she insisted on coming in and banging around the bathroom. My daughter kept […] telling her I was trying to sleep, but she didn't seem to get it. She was insisting on making the beds and my daughter finally got through to her that I was trying to sleep. I woke up to the woman standing over me using the phone. BIG language issue there. Read moreGenuine Hotels.com guest review
"horrible place with terrible service"
I will never be staying here again didn't get checked in til 6:30 when check in was supposed to be 3:00pm. . the only thing good about this place was the pool and the nice cocktail waitress that attended to us while we gambledGenuine Hotels.com guest review
We had a Great Room and a spectacular time. The hotel is a little bit not up to par with the newer hotels out there, a lot of used up furniture and non working A/C. After complaining enough we got our stuff taken care of. Besides that it was an awesome experience.Genuine Hotels.com guest review
Unexpected turnout. I had high hopes for this casino hearing great reviews. You cannot bring outside drinks, so the ice chest and cases of beer and water had to stay in my car. Requested a one king bed non smoking. They only had a 2 queen non smoking but when you get to the floor there is an ash tray and people smoking. I guess it's just a non smoking […] room not a non smoking floor. There was never hot water in the shower which annoyed me. Now since I could not bring my drinks in I went to their market and bought some drinks and brought it to the room. Went to chill the drinks in their fridge. None. To have a fridge it is $20 per day. Okay, fine I'll go to the ice machine and chill my drinks in the ice. When I get to the machine the ice machine is broken. Now im ticked, had to go a floor down to get ice. I let the hotel staff know on Friday when I checked in... I checked out Sunday afternoon and it was still broken... Overall a bad experience, I would not recommend this hotel nor will I ever stay again even if it were free. Read moreGenuine Hotels.com guest review
greatGenuine Hotels.com guest review
"Not so great time..."
I was excited to stay at the Hard Rock Hotel and Casino, but that quickly changed after checking in. I paid up front for my room, but when I checked in I was not given the room that I paid for, I was "upgraded" to another room. The room I paid for was a double queen room one bed for me and one bed for my father. What I ended up with was a one queen […] suite and a roll-away bed. Well I have to let me dad take the queen bed because he is partially handicapped, so that means that I get the roll-away. Let me tell you now that I am a little over 6'1" and I weigh about 250 pounds. I am not a small guy to say the least. This roll-away bed seemed like it was made for someone that was about 5'5". I was sorely disappointed. Especially considering I paid for a specific room ahead of time. I was advised that because of the time I checked in that the amount of beds I get is not guaranteed. I'm sorry, if I pay for a room that is called a two queen room, that is what I should get especially since I paid a head of time. Anyhow, I will not EVER stay at that hotel again. On top of all of that, the casino is not very big either. I would much rather pay a little extra for a better room and get what I paid for at a nicer hotel. Bummer. Read moreGenuine Hotels.com guest review
We attended a convention for kids and it was not a kid friendly hotel. More than half naked drunk people roaming the halls at all hours. People walking thru the hotel with pool floaties shaped like bodies, with giant body parts....not appropriate for kids to have to see at any time, let alone 9am. The non-smoking rooms stink of smoke. I'd never stay […] again, with or without kids. Read moreGenuine Hotels.com guest review
"Hard Rock Rocks"
Had an awesome stay at the Hard Rock! Great service, great food, clean rooms, comfortable to work, and great free wifi access. This is a great place to unwind if you are in town on bushiness and plenty to do to keep your mind off of work when you have time to relax.Genuine Hotels.com guest review
We enjoyed the stay but would enjoy more package offers i.e. room &dinnerGenuine Hotels.com guest review
Nice hotel, but the only issue was the A/C barely blowing cold in my room. That's a major problem when you're visiting Vegas in June.Genuine Hotels.com guest review
"Variety of food"
I was impressed with the hotel overall. I liked the variety of food and multiple pools.Genuine Hotels.com guest review
Rather stay here than on the strip!!Genuine Hotels.com guest review
"Older but still good"
This hotel was good. Yet off the beaten path.Genuine Hotels.com guest review
I was very satisfied with my stay from checking in to checking out i had the best experience at the hrh tower suite was amazing. only thing i was pleased about where some charges from mini bar that was never touched that they tried to throw on us but front desk took care of it but other than that i would be definitely staying here againGenuine Hotels.com guest review
Reviews and ratings contained within this site are the subjective opinions of customers and suppliers; they do not represent or reflect Hotels.com’s position. Neither Hotels.com nor the parties involved in providing review content shall be held liable for any damages of any sort resulting from use of these reviews
We are now watching this hotel on your travel dates
( - )