Hotel was very comfortable. I liked that they offered a free shuttle service to the downtown area.Genuine Expedia guest review
"On top of it"
I loved my stay!!! Loved " Billy the Greek" awsome guy great bartender :). I had issues with a guy that stayed with me staff was nice enough to put him in another room!! That was awsome thanks for having my back!!! This place was a very nice stayGenuine Expedia guest review
"Nice staff and good view"
We only stayed here for one night, and the staying is quite pleasant. The staff is very nice and they provide convenient shuttle to downtown and all the attractions.Genuine Expedia guest review
"A good place to stay in Key West"
The best thing about this hotel is the free shuttle to Key West downtown. The hotel is a bit old, but is up to Hilton standards. No complaints.Genuine Expedia guest review
"Clean, comfortable, convenient shuttle to downtown"
Would stay there againGenuine Hotels.com guest review
The front desk people and the one shuttle driver (Bob) were great! The staff in the restaurant and other bus drivers were rude. It was bad enough that we had a room right by the elevator but each morning the housekeeping people would stand outside our door and "have a meeting" at 8:00 in the morning. Come on people it's Key West. There should be no […] noise by the staff until after 10:00! There were not enough shuttles and were often overcrowded and could not fit everyone trying to get to and from Duval street so those people had to wait for the next bus. They should have this worked out by now - they knew they were sold out for Memorial weekend so they should have had 2 busses running. Very disappointing for a Double Tree. Read moreGenuine Expedia guest review
"Comfortable hotel. Great shuttle service"
Overall good experience. Check in staff was a little rude and not very helpful. I could not add my stay to the Hilton HHonors program because I did not reserve directly with them. I originally had a reservation with them but had to cancel and reserve through Expedia because of a lower price. The hotel would not match the price on Expedia. They would […] not even look at upgrading my room or getting me one with a view because I did not reserve through them. Said something about me not being loyal to the brand. I was there at 11:00 to try to see about an upgrade and the problem with the HHonors program. They guaranteed me the room to be ready by 3:00. Room was not ready as promised and had to wait at the bar. Very long wait just to get a glass of beer. The room was clean and very comfortable. Just a view of the parking lot so don't bother to pay extra for a balcony unless you can get a pool view. The best part about this hotel is the free shuttle service. Bob was a great shuttle driver and kept all the passengers entertained with Key West trivia. Read moreGenuine Expedia guest review
"Wonderful place to stay!"
My mother and I made a quick trip down to Key West this past weekend. The room was very clean and nice, great outdoor bar/pool area. The food and drinks were great and not super overpriced.Genuine Hotels.com guest review
"Very nice stay with the DoubleTree Resort"
We had a great time at the DoubleTree Resort by Hilton in Key West. The room was very nice. The management treated us very well. We would stay again in a minute.Genuine Expedia guest review
Everything was great. Staff was helpful and friendly, room was amazing, and the pool area is top notch. Rated a 3 for convenience of location, because we spent a lot of time on Duval Street. Would definitely stay again.Genuine Hotels.com guest review
"Nice hotel with an excellent shuttle service."
This is a great hotel! Especially after I stayed at the Waldorf down the road. I really liked the shuttle service. They were on time and convenient.Genuine Expedia guest review
"Needs to be refresh"
Hôtel OK but needs to be actualized! A/C very noisy and inneficient.Genuine Hotels.com guest review
"Hotel for wedding"
Great experience at hotel. Very clean, shuttle to/from airport, taxis close by, and close to the water but no beaches.Genuine Expedia guest review
"No need to leave the hotel...even to go into town."
We travel to KW to get away from the long New England winter, to lay in the sun, to swim, to sleep late and wake up to palm trees and sunshine and warmth. All of that, and fantastic breakfasts, are found at the hotel. Going into town for dinner and sightseeing is icing on the cake. Only downside, the beautiful bar overlooking the pool, serves the weakest […] drinks imagineable...Oh, well. Read moreGenuine Expedia guest review
"Clean, comfortable, convenient"
A nice hotel. Clean, comfortable, spacious suite. A nice view from the balcony. The FREE shuttle makes traveling around the island easy.Genuine Hotels.com guest review
"Close to the airport, but mostly rude staff"
There were a couple great and friendly staff members but most of them were simply rude. The room bathroom was dirty feeling the vent didn't work and the ac unit was so loud when it randomly kicked on throughout the night sleep was almost impossible. Wish the hotel expirence was more comfortable overall. Will not stay here next time.Genuine Expedia guest review
Stayed here before. Great experience.Genuine Hotels.com guest review
I loved that this hotel had a shuttle to Duval street! Easy to get on off and the shuttles were there every hour! At check in you are given warm chocolate chip cookies! (Who wouldn't love that).Genuine Expedia guest review
"Definitely want to return"
Staff was so friendly and clearly working hard to ensure great guest experiences. Yummy cookies at check in. Comfortable room and bed. Nice pool with an iguana running wild outside. Nice breakfast buffet - some people had vouchers for free breakfast but we didn't. Highly recommend and hope to return and stay here again.Genuine Hotels.com guest review
Very friendly staff.Genuine Hotels.com guest review
"Relaxing week in Key West"
Truly enjoy the DoubleTree Grand Key Resort. The pool area is simply the best. Well cared for. Nice chairs.Genuine Expedia guest review
Arrived on a Saturday afternoon and our accomodations were lovely except for the view. We didn't unpack before going to town and advised the desk that we were unhappy with our room because it was overlooking the maintenance parking lot. They said they would try and move us by Monday as the hotel was totally booked. By Tuesday morning - we were advised […] that our new room was ready and as long as we were packed up they would move us while we were out enjoying our day. Our new room was lovely - with a view of palm trees and the pool from our much larger balcony. It was perfect. Read moreGenuine Expedia guest review
"Two nights in Key West"
Room was smaller then expected. Beds were ok. AC was slow to cool down room. Expected more for the money.Genuine Hotels.com guest review
Our 3rd stay at this Doubletree and it was excellent as usual! The staff is always friendly and the hotel is very clean! The pool area is very nice and there are a lot of chairs. We love the breakfast buffet and of course the famous Doubletree cookies are very tasty! The rooms are adequate size and the bed are very comfortable. Overall this is one of […] the best places we have stayed. Read moreGenuine Expedia guest review
"nice pool good staff"
Have been here twice in four years buffet breakfast is a good deal had lunch and dinner here also food was plentiful and goodGenuine Expedia guest review
"Bob driving shuttle is the best- great location."
Make sure to have tge breakfast buffet- very good. Pool area quite nice.Genuine Expedia guest review
"Perfect for our needs"
Great stay for what we needed. Hotel shuttle to airport and down town was an added perk and highly recommended as parking down town is hard to find. Pool was nice and staff was great. Rooms were a little in need of renovations. But comfy and plenty of room. Walls are thin as are in most hotels. This hotel is closer to the airport and beach not walking […] distance to much else. Read moreGenuine Expedia guest review
I was not happy with my stay at the Double Tree. I booked with a third party site and was not given full communication from the hotel of charges, even though I called both parties multiple times before our arrival. It took almost 2 hours for us to check into our hotel room because of all of the confusion and we were not regarded with care or hospit […] ality. Read moreGenuine Hotels.com guest review
Beautiful hotel wonderful staff I was however disappointed that we stayed in a too. That was supposed to be balcony room with view.. This hotel is not on the ocean and my view was of he parking lot..Genuine Hotels.com guest review
"Great Place to Stay in Key West"
We are just coming back from a 4 night stay at the Double Tree and this hotel was wonderful. The rooms were clean and the beds were comfortable. The staff was extreemly frendly and helpful. The pool was beatutiful and well maintained. This hotel is a little bit away from Duval Street which had us a little nervous before we got her but there is a free […] hotel shuttle every hour from 8:00 am until 11:30 pm and after that cabs are easy to find. Overall we had a great stay and would definitly come back!! Read moreGenuine Hotels.com guest review
This was a little more hotel than we needed for our short stay. We didn't use the pool but the area looked lovely. Would be great if we'd had more time.Genuine Expedia guest review
"Pretty hotel-GREAT SHUTTLE!"
Just spent 3 days here. Was a nice hotel. A little pricey but what isn't on Key West. They are not near the "action" of the south end of the island but they will take you there! The shuttle service is perfect and leaves on the hour to two drop off points. It was a good stay.Genuine Expedia guest review
"Good, not great"
Pros: above average landscaping was quite attractive, nice lobby with coffee or water bar, fresh cookies--beds quite comfortable & room was clean. Very quiet side of island, not much ocean/bay access. Check-in was friendly, and they seemed genuinely sorry our rooms not ready. Steel drum musician offered pleasant live music by the pool. Shuttle to airport […] (which is 6 minutes away, free shuttle is very nice) and Duval/main area of KW. Cons: pool area looks tired, tables stained, scarred. No one offered to take a drink order in our 2 hours sitting by pool. We didn't eat there, so have no opinion about restaurant. Hallways and elevator seemed slightly worn. I expect more from a $300+ room that isn't in a hotel on a beach or in a better location. Most restaurants 15 minutes away, which isn't a big deal at all, but there is nothing to do except sit at the pool. Beach is NOT walking distance. Read moreGenuine Expedia guest review
"A good place to stay"
Very friendly counter staff and nice lobby. Comfortable and bright room. Very nice place to stay.Genuine Hotels.com guest review
Good relative valueGenuine Hotels.com guest review
"Nice hotel with shuttle to the beach and downtown."
Very nice, helpful staff. Comfortable beds and great pillows. Friendly atmosphere. Great buffet breakfast and able to sit outside for breakfast. Would definitely stay here again.Genuine Expedia guest review
This hotel is not in the center of things and for us that was a good thing. VERY easy to get from hotel to town with shuttle service AND Old Town trolly tours (they include two days with their tour )Genuine Hotels.com guest review
"Great Full Service Hotel"
We had a standard room..2 queen size beds and a sliding glass door to look out over a railing, no balcony, but that was just fine for us. If you want a balcony, you should upgrade. Beds are comfy and the hotel is clean. If you stay here, be sure to purchase the breakfast buffet for each day of your stay; it just makes it so convenient. The shuttle stops […] at 2 (or 3 depending on the driver) places downtown. They also take you to the beach and your chair and towel are included in your stay. The shuttle drivers are a lot of fun! You really don't need to rent a car or take taxis. They pick you up at the airport. You can arrange excursions with the concierge, and they will take you to anything you arrange through them. Pool area is very nice, but pool isn't heated. I will stay there next year for all the convenience. And love those chocolate chip cookies. Read moreGenuine Expedia guest review
"Had a nice stay"
Had a very pleasant stay. The staff was very friendly and helpful, the facility was nice. It seemed expensive for what you got but every hotel on Key West was expensive. It was a long way from the action (which is what we wanted) so the shuttle was nice. The drivers were full of information which helped as this was our first trip to the island. The […] pool has a pet iguana that wandered around and entertained my 10 yr old to no end. The pool was freezing cold though as the air temps didn't get over 75 the entire time and I'm sure it wasn't heated. Thank goodness for the hot tub. The rooms were a little small but that was OK as we didn't spend a ton of time there. The staff was the best part as everyone from the front desk to the restaurant/bar employees to the housekeepers were laid back, friendly, and ready to answer any questions we had. Read moreGenuine Expedia guest review
"key west doubletree:"
Great hotel. I am not sure why we were initially given a disability room. We are not handicapped. Just because we are older does not mean we want to stay in a disabled room. The tub had a contraption to sit on. Well since the toilet did not work we were given another room, much better. Great idea to have a shuttle to downtown Key West.Genuine Expedia guest review
the only bad thing was our key cards did not allow entry into our room. We obtained new ones daily to no avail. Otherwise it was a beautiful experience.Genuine Expedia guest review
"Great resort experience in Key West"
This was our second time staying at the Doubletree Key West. With the bar, pool and restaurant plus shuttle to Duval St. It is a great vacation. The staff are friendly and efficient and try their best to make your visit a great one.Genuine Hotels.com guest review
The hotel is visually nice and very clean. The staff at the front desk were not overly pleasant or hospitable. The room was clean and the beds were comfortable. The only problem was the fact that the room was right above laundry room. You could hear the sound of the machines at all time. I immediately called the front desk and complained about the noise. […] I requested that we be moved to another room. Kevin who was working that night told me that we would have to wait until the next morning because there were no rooms available. I asked him if he could do something about the noise and he said that he would stop the machines by 9pm. The machines went on until 11pm and started up again in the morning. We spent the next day at the beach and hoped that by the time we got back to the hotel that someone would get back to us in regards to moving to another room. No one ever did. We stayed in the same room for the next couple of days. When I checked out I expressed my disappointment about the room. She apologized for the inconvenience and removed a restaurant and bar charge from my bill. All I can say is that if you decide to stay at the Double Tree DO NOT STAY IN ROOM 261. Read moreGenuine Expedia guest review
"Nice hotel in Key West"
Though its a little far from all the attractions, since key west is not that big, and the hotel offers bus line, so it's pretty convenience to stay at this hotel. The staff is nice and answered all my questions warmly,Genuine Expedia guest review
Room was great, But we would have liked to have been offered a pool view room. instead of parking lot. All else was just fine.Genuine Expedia guest review
The stay was nice except for the chilly weather, lol Also, I thought we should at least had a free breakfast.Genuine Hotels.com guest review
"Great choice for Key West."
We thoroughly enjoyed our stay at the Doubletree. When our first room had a problem with noise level we were moved to another room. The van service to/from Duvall street was efficient and we could be away from the crowds if we chose. The restaurant was very good. Service at breakfast and in the evening was excellent.Genuine Expedia guest review
"Key West Wedding"
From the moment we arrived, the staff was wonderful! Micheal, the bellhop, promptly gathered all of our luggage and helped us to our room. The front desk check in was nice, greeted with warm cookies!! Our rooms were perfect, we had ajoining rooms, so the grandkids could run back and forth! our patio opened up to the outside bar and swimming pool. We […] did the bed and breakfast option, the morning breakfast buffet was very good. Anything you wanted was on the buffet. I would stay there again!! Free shuttle to Duval street. Just needed to stay longer!! Read moreGenuine Expedia guest review
"Good swimming pool"
My wife and I spent there for three days. As it was a little bit cooler than expected due to overcast weather, we enjoyed swimming pool very much at the hotel not at the beach! It was open until 11 o'clock every night and the water was so warm that we could spend there after coming back from sightseeing every night regardless of the weather. Also Jacuzzi […] pool was equipped. It was so good. Read moreGenuine Hotels.com guest review
The shuttle service was outstanding. One little issue that the driver did not get us to the correct boat for a fishing trip, but all the services and availability was outstanding.Genuine Expedia guest review
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