Very friendly and helpfulGenuine Hotels.com guest review
Hotel heaters not working, no hot water, food was bad, heater in room not working.Genuine Hotels.com guest review
"Things are not as they're advertised..."
Our trip was just to get away for a few days, relax and enjoy what we thought was going to be a really, really nice hotel at a reasonable price ...The front staff was friendly had helpful (not the most professional however) they advertise an "LCD TV" for your viewing pleasure ... not in our room, we had about a 20" old CRT type television. I'd say one […] of the worse things is the parking, it's a "park and fly" type hotel, so there is literally no parking in the front of the hotel, the second night we had to park in the back, then the keys don't work on the back doors so we had to walk all the way around in 20 degree weather in the middle of the night, not the safest thing to do... Probably won't stay there again ... we'll go elswhere for sure... Read moreGenuine Hotels.com guest review
The hotel was nice but when I got to the room the shower curtain rod was broken and the tv that was mounted on the wall was loose. The beds were hard and the rug was coming up from the floorGenuine Hotels.com guest review
At 3am when my boyfriend got back after having car trouble the hotel management called the police and made us leave saying our kind of people were not welcome. He was covered in dirt and mud from fixing the car and if we are up at 3am we must be on drugs. So after a horrible night we had to leave. We have stayed here at least once a month for last year, […] until this we never had a problem. We wont go back again! Read moreGenuine Hotels.com guest review
"Perfect place to stay"
We were there on business in Kansas City, MO and this hotel kept coming up in our searches. Decided to go with it, check in was fast and easy, Restaurant was clean and food was awesome, the attendant there was very personable and worth it, price was very fair and adequate on portions.. THe rooms were very nice and clean, Didn't like the sleep number […] bed in the room though, Felt like I was sleeping on an air matress. NOT GOOD.. Everyone was friendly and used the pool and Jacuzzi which was nice to have after a hard day at the show... WILL STAY HERE AGAIN!!!! Read moreGenuine Hotels.com guest review
"Three-Star Rating is Questionable"
I stayed one night at the Plaza Hotel because I had an early morning flight out of the Kansas City airport. The hotel provides free shuttle service to and from the airport and was even kind enough to pick me up at the rental car facility instead of the airport terminal. Although I had a very good experience, I question the three-star rating. This hotel […] seems like a hotel that was once very nice but has had maintenance neglected over the years. There was nothing major wrong, just a bunch of little things that you wouldn't expect from a three-star hotel. I was completely satisfied with my stay, but I also did not pay a three-star price to stay here. I probably would have been less satisfied if I had payed a three-star price. With that said, the bed was one of the most comfortable hotel beds that I have ever slept in. I would stay here again if flying out of Kansas City just for that. Read moreGenuine Hotels.com guest review
Everyone is very nice and helpfulGenuine Hotels.com guest review
"Will no stay again"
Upon arrival we had the shuttle driver clap his hands at us to move our car,nothing spoken to me, just hand clapping. Parking lot was not cleared of ice and snow nor was the walk ways to each hotel door. The 1st door we were told to enter into the hotel was broke, leaving us to tread thru the ice and snow to the 2nd door. That left that side of the […] hotel with only ONE door for an exit. Sleep Number beds did NOT work, 1 kept deflating and the other didn't have a remote, but exposed wires! The baseboards were off the wall and it took 15+ mins to get hot water in that room. Ice machine was broke and pulled away from the wall. Front desk stated we needed to go to another floor or come to them for ice. Went to a COKE vending machine to find money/dollars area pulled out and broke, more wires exposed! The swimming pool had towels laying everywhere and empty bottles laying on tables, left the pool area. Trash cans over flowing with trash. We had 2 towels in our room that had big yellow stains on them. Breakfast was horrible,didm't stay. Upon leaving I asked the front desk for a manager to discuss the issues, was told he didn't get in until 2 pm that afternoon. The young man at desk wrote down the issues I gave him and I asked to have the manager call me and if he wanted to see pictures of things, I had them. I still haven't heard from any manager at this hotel and its been 3 days since our stay. Will not return! Read moreGenuine Hotels.com guest review
"Not Well Maintained"
The Hotel was poorly maintained, the parking lot remains largely un-shoveled although neighboring hotels are all cleaned, the door close to where we parked was out of service, the functional door was propped with a styrofoam cup with the hand-written words "door stop" on it. The Ice Machine on our floor was out of order, the hot water was out all night […] but back on in the morning, thank goodness. Pictures in our room were laying on the floor but hooks still up in the room. The Guest is not the number one priority, saving dollars at the inconvenience of the guest is. Read moreGenuine Hotels.com guest review
"okay but seems poorly managed and maintained"
Not a great place. One bed was unusable but it may have been an electronically adjustable bed. The restaurant did not have heat so we ate in the room. I have never seen so much dust from not being cleaned in any hotel in the country. Doors were not serviceable and closed off also.Genuine Hotels.com guest review
"Close to the location of my meeting site."
Overall I was not impressed with this hotel. I went into the hotel with an open mind and wanted to give it a fair chance to make a good impression. Right away the parking was a problem. They rent out their parking lot for airport park and ride, and it was very difficult to find a place to park. The check in went without problem, but the floor where […] my room was located had an odor to it like musty carpet, or lingering cigarette smoke. The room itself was adequate and had sleep number beds, however the control for the bed was loud, and did not respond very well. The room looked old and outdated, and the bathroom had old fixtures that needed to be replaced. The indoor pool area where we took out grandchildren to swim was extremely cold and had broken out skylights, and we could only stay for a very short period of time even though the pool and hot tub were heated. The free breakfast buffet was skimpy and unappetizing to say the least. My wife picked up a plate and pulled her hand away with old ketchup still on the bottom of the plate stuck to her hand. Needless to say we did not stay for breakfast. I took my shower at 8:00 am and there was no hot water. It was lukewarm at best and cold when it came out of the shower head. This could be a very nice hotel with the proper care and maintenance, and it was plain to see that it has received neither. I would not recommend this hotel to anyone, regardless of the cheaper cost of the stay. Very disappointed to say the least! Read moreGenuine Hotels.com guest review
pool was closed by health department!!!!!!Genuine Hotels.com guest review
"worst stay i have had ever"
Where do I start this hotel was run by a family which you think would benefit it but it does not there was a 12 year old running the check in and a 8 year old running the kitchen. The first room they put us in did nothave working heat so we switched to the second room with had the heat turned off. It took that heater 6 hours to get to a tempture that […] I could take my heavy coat off.after we switch rooms we went down to the lobby to eat where we waited 3 1/2 hours to get a sandwich. I called hotels.com to see if we could cancel and go elsewhere but the management in the hotel would not accept so we just made it threw it and decided to never stay there again I hope this review helps someone who plans to stay there I would tell you don't!!! Read moreGenuine Hotels.com guest review
"Great deal for the price"
Rooms were comfortable and hot breakfast comes with it. Free airport shuttle is convenient. For not much more than the economy hotels, this hotel delivers a lot more.Genuine Hotels.com guest review
"Tired Building and Furnishings"
Nice folks run the place, very convenient to KCI, but it's worn out. Thread-bare furniture, lamp missing bulb, tile coming off shower wall.Genuine Hotels.com guest review
"Good price good location"
Good price and good room. One bed too firm, one way too soft. Hallways down stairs very dirty. Everthing else good.Genuine Hotels.com guest review
1. Ceiling tiles were falling down in the hallway.2. the shower faucet just spun, taking almost 20 minutes to get hot water out of it 2. the towel rack had been pulled out of the wall 3. they had no news papers at the hotel at all.Genuine Hotels.com guest review
"Great Place to Stay"
This was a very nice hotel and it was a quick pick for a nights stay. The attendants at the front desk were very nice and easy to talk to and the rooms were clean and comfortable. One downside was that the continental breakfast ran out 45 minutes before closing. Even considering previous statement, I would stay again.Genuine Hotels.com guest review
Great space, great service. Will b backGenuine Hotels.com guest review
"Great Hotel for a reasonable price"
The beds were very comfortable. Loved the down like bedspread! Each bed had 2 big square pillows & 2 standard sized pillows. Enjoyed the pool & the spa. Staff was friendly & helpful. My car wouldn't start & the staff tried to help me jump start it. The weather was bitter cold but the room was still very comfortable & warm. Enjoyed the free breakfast […] too! Read moreGenuine Hotels.com guest review
"Worst business stay in my life..never again!"
First problem-hardly any parking on dangerous icy snow covered lot that had plenty of time to be cleared as it snowed two days beforehand! It turns out you can park your car here and shuttle to the airport for your flight leaving guest with mediocre parking options..if any! From there we have...tiny hairs all over the comforter-obviously that of a dog. […] Then a party showed up at 830 pm and rocked the place all night with at least ten people in the room at any given time...they were right next door...beer and pot was happening as well as music blaring so you could even hear the noise down the hall. I requested a room change. Rude woman at the front desk said she would call and if they didn't quiet down she would switch me. By 11pm I was very mad and went to the lobby to request a room change. The woman at the desk had a tongue piercing and short blonde hair. She then told me they have no more rooms available except the third floor and I have to wait for the shuttle driver to come back so she told me to sit in the lobby and wait. I waited 15 mins and then got up and asked her again to be sure that they had absolutely no rooms on the first and second floor. She said none but this one that is right across the hall from the party.. I told her I didn't care I just needed to get to sleep (I was very upset that she lied and was wasting my time).. Next problem--she asked her male coworker who was just standing around to go check my new room and make sure the heat was on and Gave Him A Key right in front of me. She asked me to wait again as he was going to check to see that the room was clean. I am a woman traveling alone on business and I did not need some dude getting a key to my room made right in front of me so he could go snoop around before I was allowed to enter. Something super shady is going on at that hotel and it was the WORST customer service I've had in my life at any hotel and I stay at an average of 12 per month. Also the breakfast was horrible-they even let the Read moreGenuine Hotels.com guest review
"Very bad experience"
We were so unhappy with the room that we left after an hour. There were broken fixtures, stains on the carpet and the bed mattress seemed very very old.Genuine Hotels.com guest review
"Worth the money"
As I was driving to the hotel from Nashville, TN I was at first surprised at the location, because it doesn't seem like it's close to the city at all. It's actually right next to KCI airport, but not in a bad way, not like planes flying over everywhere. I must say this is a good deal for the money. The bed was awesome; big king size bed with great pillows. […] Room was clean, balcony etc very nice. Good deal after taxes on here. Service was great too; didn't have a razor and a few items and they were provided. it was very cold during my stay and I called to let the front-desk staff know my shower took awhile to heat up; two mins later a guy was at the door fixing the problem. Even offered to personally bring up my missing items. They have a good breakfast with eggs and bacon etc. Indoor pool, bar, all that. Great service. The only thing you may be let down on a bit is the location, if you're looking to hit downtown KC its way out of the way. But if not and you just need a great place to stay at a very reasonable cost this is a great place for you. 3.5 out of 5 easy! Read moreGenuine Hotels.com guest review
"Sleep number surprise. No airport shuttle > MN..."
Room cold at chec-in. Not advised at check-in that room had "sleep number" bed that needed to be "set"...~"slept" in deflated bed prior to early AM flight... On return one week later advise would need to call a taxi ~$12.00 as hotel shuttlepark-stay-shuttle stops service at mid-night and not available for late flight arrival. No hot Coffee in lobby.... […] Disappointing... Read moreGenuine Hotels.com guest review
"Cheap one night stay"
The pool area was freezing! The hot tub did not work but the actual pool itself was warm. They try to talk you into their $4 parking as they say it's $22 per day to park at the airport but it's actually only $7 per day in economy. Their parking lot was really full so we chose to just park at the airport.Genuine Hotels.com guest review
"Never stayed at the hotel"
I never stayed at the hotel because my flight got canceled. I asked if I could get a refund on the room I booked but they said I could not. It probably said somewhere before booking that there were no refunds but I stilled asked and am bummed I couldn't get one. The person I talked to on the phone seemed nice though.Genuine Hotels.com guest review
The cost is what pulled the reservation but the location was not near the city center as it would have seemed. Close to the airport is good, especially with the shuttle service. The bed & linens were comfortable & plush, a huge perk with snow blowing in.Genuine Hotels.com guest review
"You get what you pay for"
Where to start??? No place to park because parking lot is used for airport parking. Indoor pool water was cold. Indoor spa had no jets. Ice machine did not work. Phone in room did not work. Room was next to exit door that slammed shut, waking us up all night long. Restaurant food was cold and tasted like TV dinners. Breakfast had little to no food […] available. Read moreGenuine Hotels.com guest review
very Friendly staff all around clean rooms great breakfast clerk put me rite at back door very convient enjoyed my stay and the bed was soooooooo comfy i loved it!""i felt they treat their guests like visitin family they ladies were so sweet i felt we knew each other already. It will b the only hotel i stay in when visitin my girls n kcGenuine Hotels.com guest review
The name on the side of the hotel is not 'The Plaza'. The Sleep by Number bed was broken, so I had to sleep in a hole. The walls looked like someone rubbed snot all over them. The remote to the t.v. did not work so you had to walk across the room to change channels. There was one plug in for your electronics....on the opposite side of the room than […] the bed. All in all, it was very unsatisfying. The staff could care a little more. We won't be going back. Read moreGenuine Hotels.com guest review
It was nice me and my husband would go again, however it was 23 degrees and the owner didn't have the heat on in the building.Genuine Hotels.com guest review
My three friends and I had reservations here and when our flight was canceled, the management refused a refund since we had booked the rooms on a discounted rate. Beyond that, they refused to even give us a voucher to change the days to a later date. Not very hospitable for the hospitality industry.Genuine Hotels.com guest review
Stains. Smells. Horrible matress. Holes in walls. Rotted ceiling.Genuine Hotels.com guest review
"Great Service, Friendly Staff"
The shuttle driver from the airport was very pleasant and friendly and the front desk staff was helpful too. I would stay here again.Genuine Hotels.com guest review
"The Plaza Hotel in KC Airport"
the Plaza Hotel was very comfortable with the Number Sleep Beds. Quite, and very well maintained. Food in the restaurant was just marginal. Waiter was excellent though. Overall it was a decent experienceGenuine Hotels.com guest review
I was very happy with my stay and amazed it was so nice for the cost. We already made a 2nd reservation to stay again.Genuine Hotels.com guest review
"Nice enough fot the price"
The hotel room was nice enough, but I'm not too picky. My wife would not have liked it at all. There were areas of mildew in the shower. The heater worked but was rather loud and rattley sounding. The bed was pretty comfortable but the pillows were old and very flat. But for $55 a night it was decent value for a guy traveling alone.Genuine Hotels.com guest review
Nothing horrible and nothing great about this stay. The ice machine closest to my room was broken so I had to walk to the front desk and they got ice from the bar. The wallpaper in the room was falling off as well as in the bathroom. Bath faucet dripped. There was a slidding glass door that led to the patio (1st floor). I had to lift the whole door […] and push it over it's tracks to get outside. I set the heater to 63º which apparently was the magic number to stay on all night. Woke up covered in sweat and the driest nostrils/mouth ever. WOULD NOT RECOMMEND staying here. Even with the discount I got on the site for $60ish it was not worth the stay at all. There are plenty of other hotels along the same strip that looked much nicer, i.e. Holiday Inn $ Fairfield Inn, and you could probably get for the same price or cheaper. Also, it's not labeled at the Plaza Hotel on any signs, the signs are for Clarion Hotel. Read moreGenuine Hotels.com guest review
"Close to KC Airport"
Fine except they were in the process of a name change. So the big lighted sign did not show the new name of the motel. Which made it difficult to find in the dark.Genuine Hotels.com guest review
The plaza was a nice hotel,at first I got lost because it has a different sign on the hotel but the overall experience was a pleasant one. Only a couple of minor complaints,had to go to the front desk to get ice because the ice machine didn't work and the control on the hot tub didn't work. But breakfast was superb and happy hour drinks were on poi […] nt. Read moreGenuine Hotels.com guest review
"Plaza Hotel near KCI"
This is an excellent hotel at a great price. It's close to KCI and easy to get to. Room size was very large and comfortable, with a beautiful courtyard in the middle of building layout.: perfect place to relax and get a break from the gale-force winds that are typical in North Kansas City. Great hotel and a great price for airport travelers!Genuine Hotels.com guest review
Not a 3 star hotel. Maybe two stars.Genuine Hotels.com guest review
"Not what I expected."
This hotel would be ok if you are not looking for any extras and just want a place to sleep. I was looking for a hotel with bar, pool, restaurant and exercise room. The equipment in the exercise room was broken. The bar and restaurant were not what I was expecting. I am not even sure there was a restaurant and the bar was never open. While we were sitting […] in the bar area talking and playing cards they shut the lights out on us. The rooms were clean but the refrigerator froze everything we put in it. I would not stay here again. However, next door was a great restaurant and bar that we ended up using and it was still within walking distance. Read moreGenuine Hotels.com guest review
The bed was awful. It should have been replaced about ten years ago.Genuine Hotels.com guest review
"The location was very convenient to the airport."
I am very pleased with the staff. Upon my arrival I had a problem finding where I needed to go to meet my family. The staff was very helpful in finding the location and even printing directions and a map.Genuine Expedia guest review
"nice place to stay"
This hotel has charm. I enjoyed my stay as did my guests.Genuine Hotels.com guest review
"I don't see a Plaza Hotel."
The hotel had changed hands. There were several hotels in the same area and I searched for Plaza Hotel. The sign on the hotel was still the name of the old owners. There should have been communicated to me before I arrived. It was like one would expect in a building that is changing owners. Repair was neglected. The staff was nice and the included breakfast […] was good--plenty of good coffee and variety of things to eat. They probably need a bit of time to get everything right for customers. Read moreGenuine Expedia guest review
We got no sleep. Our room was right next to the doors that go outside and they were constantly slamming shut. The wall/corner of our room had water damage. The staff was friendly when the hair dryer in the room didn't work and had to borrow one.Genuine Expedia guest review
Room was not clean. Bathroom light was burnt out. No lights in swimming area. Will not go back.Genuine Hotels.com guest review
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