All hotels in Kansas City, Missouri, United States of America
1 room, 2 adults
You can collect Hotels.com® Rewards nights here11828 NW Plaza Circle, Kansas City, MO, 64153, United States of America, ‏‎800-491-6126
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2.7 / 5Fair

Score breakdown (from 608 reviews)

Average rating for:

  • Cleanliness
    2.9
  • Service
    3.0
  • Comfort
    2.8
  • Condition
    2.4
  • Neighborhood
    3.5
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3.0 / 5Good
"Decent for the money"
  • Cleanliness
    3.0
  • Service
    3.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    3.0
The hot breakfast left something to be desired. The first weekend was in a room on second floor which was rather decent. Had a balcony although from only 2 floors up you can only look out over the parking area. The next weekend was on first floor. The updates to this room were noticeably less than the 2nd floor room. No hd tv. Shower tiles old and a bit dingy. The sliding glass door opened to the courtyard...which was an awful jungle. No landscaping has apparently been done in quite a while. It'd be a nice quiet spot if they did a bit of work to it. The neighborhood is industrial and doesnt offer much but is very near the airport and they provide free shuttles there. Overall and for the price i would stay again.
Genuine Hotels.com guest review
1 night romance trip Jun 20, 2015
shane
US
1.0 / 5Poor
"Poor experience"
  • Cleanliness
    1.0
  • Service
    1.0
  • Comfort
    1.0
  • Condition
    1.0
  • Neighborhood
    2.0
I wanted to leave the night we arrived but was talked into staying by my husband. Everything was dirty and dingy. The staff at the front desk was interacting with another staff using profanity. One of our beds in the room was completely sunken in and would not stay inflated (they are sleep number beds). The pool was really gross, I would not allow my daughters to swim in it. The elevator smelled like urine. Some major renovations are needed there. One good thing, their continental breakfast was OK.
Genuine Hotels.com guest review
1 night family trip Jun 13, 2015
A Traveler
US
1.0 / 5Poor
"AVOID AT ALL COSTS"
  • Cleanliness
    1.0
  • Service
    1.0
  • Comfort
    1.0
  • Condition
    1.0
  • Neighborhood
    3.0
The room was absolutely disgusting. There were DEAD SPIDERS on the comforters that we had to pick off before getting into bed. The kind of place that you sleep in sweatpants and a long sleeve shirt so that you don't actually touch the sheets. Would not recommend - not even for a quick overnight. This place was awful.
Genuine Hotels.com guest review
1 night family trip Jun 17, 2015
Jordan
US
4.0 / 5Excellent
"Close to great. Not quite there."
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    5.0
Everything was great but the sheets on the bed were too small. Not deep pocket sheets so I had to fight with them
Genuine Hotels.com guest review
1 night business trip Jun 13, 2015
A Traveler
US
5.0 / 5Outstanding
"Outstanding stay"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
I was skeptical at first to stay at hotel becauseof the bad reviews, but MY stay was great! Quick check in/out, room was big, room service was outstanding & the breakfast was delicious!!
Genuine Hotels.com guest review
1 night romance trip Jun 13, 2015
Tanja
US
3.0 / 5Good
"Once a grand hotel"
  • Cleanliness
    4.0
  • Service
    2.0
  • Comfort
    4.0
  • Condition
    1.0
  • Neighborhood
    5.0
It was extremely close to the airport which we loved. But this once beautiful hotel is nothing but a run down, unkept and lazy conditions. the room was clean. But the shower curtain had mold on it. The pool and hottub looked gross and the jets did not work. the surrounding pool area had trash all over and old towels and no one cared to clean it up. 2 employees walked through the pool area and it didn't even vase them that it was trashed. probably wouldn't stay here again. plus they didn't even give you those little bottles of shampoo and conditioner.
Genuine Hotels.com guest review
1 night trip Jun 16, 2015
Lori
US
1.0 / 5Poor
"Needs maintenance and people that care."
  • Cleanliness
    3.0
  • Service
    1.0
  • Comfort
    3.0
  • Condition
    2.0
  • Neighborhood
    2.0
At the hot breakfast bar there was long hair on the serving spoon, eggs and sausage didn't look done enough, dirty forks... The rooms it looks like they updated carpet and tile just poor workmanship, they need a GOOD maintenance crew for the grounds (in poor shape).
Genuine Hotels.com guest review
1 night trip Jun 12, 2015
Michael
US
4.0 / 5Excellent
"Excellent hotel, horrible breakfast."
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    5.0
Pros: Friendly staff, very quiet hotel, gym, pool, snack bar, outside garden/patio, INSANELY comfortable bed, not a bad location, will definitely book here again. The only real negative was their breakfast. 2 kinds of fruit, cereal, sausage links, eggs, and bagels/bread. I've had MUCH better breakfasts at little 2 star hotels. Neutral: The bed was a Sleep Number but the pump was broken. However it did not negatively affect the comfort level of the bed.
Genuine Hotels.com guest review
2 night romance trip May 29, 2015
Justin
US
3.0 / 5Good
"Good stay"
  • Cleanliness
    3.0
  • Service
    3.0
  • Comfort
    3.0
  • Condition
    2.0
  • Neighborhood
    4.0
Weren't there long but good stay
Genuine Hotels.com guest review
1 night romance trip Jun 11, 2015
Alexa
US
3.0 / 5Good
"Bring your bleach"
  • Cleanliness
    1.0
  • Service
    4.0
  • Comfort
    2.0
  • Condition
    3.0
  • Neighborhood
    5.0
I stay in this area several times a year, and decided to give this hotel a try. It was $40 cheaper than the other hotels on the same street/neighborhood but I figured that because of the high volume of people staying near the kci airport and expo center, that it would be a good hotel. When I got to my room, I was tired and went to sleep pretty soon after having shut the door. It seemed older and in need of an update but appeared clean. In the morning, while showering, I was disgusted to find 3 inches of mold all along the bottom of my shower curtain. There was also paint peeling on the ceiling, and it appeared that they had tried to paint over the spot but it is continuing to peel. The mold is probably a deal breaker to me. Having a weakend immune system from chemotherapy, breathing or touching this stuff could put my health at a significant risk. Im not sure I would/could ever go back there again.
Genuine Hotels.com guest review
1 night business trip Jun 9, 2015
trevor
US
4.0 / 5Excellent
"Great location! But those sleep number beds"
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    2.0
  • Condition
    3.0
  • Neighborhood
    4.0
We arrived late on a Monday night but the front desk staff was knowledgeable about where we could go get food. They even allowed us to use the printer for our boarding passes for our early morning flight. It seemed to be a very laid back atmosphere among the staff. It just seemed a few house keeping items needed to be tended to, in the room a couple of our towels were stained or dirty. And getting to our room we passed a few places that could have been straightened or even mopped to give a better appearance for the overall experience. Specifically the stairway. I do recommend checking the beds, we had a sleep number bed, which is great if your an old married couple and sleep on your separate sides, but as a young couple we tend to be in the middle, right where the sleep number crack was. Also the remote would not show the numbers so we were guessing to try and match the sides to be a little bit comfortable. We finally gave up.
Genuine Hotels.com guest review
1 night romance trip Jun 1, 2015
Jeanette
US
2.0 / 5Fair
"More Like An Hourly Room"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    1.0
  • Condition
    1.0
  • Neighborhood
    5.0
The hotel was really smelly. The exterior and interior was very old and dusty. Very low grade bedding etc... I chose not to stay in my room that night. I chose to head back home. It was just a waste of money and drive.
Genuine Hotels.com guest review
1 night trip Jun 1, 2015
A Traveler
US
2.0 / 5Fair
"Not well maintained"
  • Cleanliness
    2.0
  • Service
    2.0
  • Comfort
    2.0
  • Condition
    2.0
  • Neighborhood
    2.0
One of the headboards was off the wall the beds look liked someone had been jumping on them after they were made, there was apparently a shortage of towels for the rooms as well as the pool.
Genuine Hotels.com guest review
1 night family trip May 30, 2015
Tonja
US
2.0 / 5Fair
"Bring your own towels and coffee ..."
  • Cleanliness
    2.0
  • Service
    2.0
  • Comfort
    2.0
  • Condition
    2.0
  • Neighborhood
    2.0
We had 4 room at this hotel a total of 9 people and we ask if we could use the empty breakfast area to eat as a family and was told no. Since there was no one in there and we were happy to clean up whatever mess that might be made that was a bit rude considering how many rooms we had rented. 2 rooms had no coffee, and all of the rooms only had towels for 1 person. When we ask for more we were told there were not towels available. Same at the pool, we had 8 people swimming but there was only 5 towels available.
Genuine Hotels.com guest review
2 night family trip May 29, 2015
Tonja
US
2.0 / 5Fair
"mediocre at best"
  • Cleanliness
    2.0
  • Service
    5.0
  • Comfort
    3.0
  • Condition
    2.0
  • Neighborhood
    4.0
Ac/heater unit did not work properly. Nice area but the grounds of the hotel itself are not properly cared for. You get what you pay for.
Genuine Hotels.com guest review
1 night romance trip May 27, 2015
A Traveler
US
1.0 / 5Poor
"Room was dirty and staff was rude."
  • Cleanliness
    1.0
  • Service
    1.0
  • Comfort
    2.0
  • Condition
    1.0
  • Neighborhood
    2.0
The bathroom in our room hadn't been cleaned. There was a used bar of soap in the shower and it was dirty. When I called the front desk they were rude and acted like I was bothering them.
Genuine Hotels.com guest review
1 night romance trip May 29, 2015
A Traveler
US
3.0 / 5Good
"Branson Trip"
  • Cleanliness
    2.0
  • Service
    5.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    5.0
The first room we were in smelled bad. The second one was much better. The courtesy van was awesome, getting us to where we needed to go promptly.
Genuine Hotels.com guest review
1 night business trip May 27, 2015
Terry
US
3.0 / 5Good
"Great deal but hard beds"
  • Cleanliness
    3.0
  • Service
    4.0
  • Comfort
    1.0
  • Condition
    3.0
  • Neighborhood
    3.0
Overall the hotel was in good condition and mostly clean. I think it's just an old building. We arrived late and the parking was terrible. The staff was friendly and the rooms were decent for the price. The bed, however, was hard as a rock. If you like a nice hard bed, this is your place.
Genuine Hotels.com guest review
1 night romance trip May 22, 2015
A Traveler
US
4.0 / 5Excellent
"Convenient, clean, & comfortable"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    4.0
It provided a great night's sleep at a close location to the airport for a GREAT PRICE. The shuttle was great and the staff was friendly & helpful. I would stay again.
Genuine Hotels.com guest review
1 night trip May 16, 2015
A Traveler
US
3.0 / 5Good
"$$ not bad"
  • Cleanliness
    3.0
  • Service
    2.0
  • Comfort
    3.0
  • Condition
    2.0
  • Neighborhood
    3.0
For the money cant beat it
Genuine Hotels.com guest review
1 night romance trip May 20, 2015
Aaron
US
1.0 / 5Poor
"Not worth it!"
  • Cleanliness
    1.0
  • Service
    1.0
  • Comfort
    3.0
  • Condition
    1.0
  • Neighborhood
    4.0
To start with..no parking! Hotel rents parking lot to long term parking for nearby airport. No parking for guests. Waited 15 min for someone to leave just to park. Room was a king bed/smoking room. No ashtrays. Only 1 washcloth in room. Sheets had burn holes in them. Cobwebs all around ceiling. Carpet torn, and not the cleanest. Site lists LCD tvs...had old crt tube style. WiFi was so bad, couldn't keep connection. People at check in seem like you are bothering them. Will never stay here again. Hope this review helps someone who is traveling, and just wants a decent nights stay.
Genuine Hotels.com guest review
1 night trip May 22, 2015
Wayne L
US
3.0 / 5Good
"Last minute booking"
  • Cleanliness
    3.0
  • Service
    4.0
  • Comfort
    3.0
  • Condition
    2.0
  • Neighborhood
    3.0
Had to book a hotel at the last minute after my flight was cancelled. As I was in line waiting for my new reservation, I jumped online for hotels. Chose this one for the price and location. Got there and customer service was awesome. Room ok, toilet ran and it looked a little run down. Breakfast was great and free shuttle back to airport was great.
Genuine Hotels.com guest review
1 night trip May 18, 2015
Kadesha
US
3.0 / 5Good
"Consider another hotel in the area"
  • Cleanliness
    3.0
  • Service
    3.0
  • Comfort
    2.0
  • Condition
    2.0
  • Neighborhood
    3.0
I only stayed at the hotel for one night, but one night was enough! The bed was uncomfortable and the hallways smelled musty. There are other hotels in the area I would recommend before this one.
Genuine Hotels.com guest review
1 night trip with friends May 16, 2015
brittani
US
3.0 / 5Good
"Plaza Park and Fly"
  • Cleanliness
    2.0
  • Service
    2.0
  • Comfort
    2.0
  • Condition
    2.0
  • Neighborhood
    4.0
Hotel was outdated, and in need of a good cleaning in the common areas. Breakfast so very bland and insufficient. This a park and fly hotel, is will make it difficult to find a parking spot.
Genuine Hotels.com guest review
2 night romance trip May 15, 2015
Darrel
US
3.0 / 5Good
"It was okay"
  • Cleanliness
    2.0
  • Service
    3.0
  • Comfort
    3.0
  • Condition
    2.0
  • Neighborhood
    4.0
Room was not the best. Brown spots on the ceiling and other spots, Adv. a waffle breakfast and no waffles, I just feel it needs a lot of care and it is not a 3 star hotel.
Genuine Hotels.com guest review
1 night family trip May 16, 2015
sharon
US
1.0 / 5Poor
"disappointed"
  • Cleanliness
    1.0
  • Service
    2.0
  • Comfort
    1.0
  • Condition
    1.0
  • Neighborhood
    3.0
Definitely not a 3 star hotel.
Genuine Hotels.com guest review
1 night business trip May 16, 2015
A Traveler
US
2.0 / 5Fair
"Second time, but probably my last"
  • Cleanliness
    2.0
  • Service
    3.0
  • Comfort
    3.0
  • Condition
    2.0
  • Neighborhood
    4.0
Have stayed here before and thought it was fine. This time the room was not cleaned properly, not enough towels, no coffee, air conditioner didn't work all the time, tub wouldn't drain. They did change our room the second night but unfortunately, I don't know that I will stay here again The location is good, close to highway and restaurants.
Genuine Hotels.com guest review
2 night family trip May 8, 2015
Nancy
US
3.0 / 5Good
"Plaza Hotel, worth the money!"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    3.0
  • Neighborhood
    4.0
When we arrived the elevators were down, but they put us on the second floor, which wasn't too bad. Elevators were up by the next day & operated perfectly. Pool & hot tub both down, as it appeared they were upgrading & painting the area. Both were back up by our last day (three day stay). Hotel staff friendly & caring, which was nice. They do a park & ride with a shuttle to KCI, so parking was a premium during the busy weekend. The continental breakfast had good choices including 4 types of juice. Not too fancy of a meal, but a decent one. It looks like the ownership is working very diligently to restore this older hotel & it does show. If we go that direction for any reason, we would have NO PROBLEM staying there again. If the upgrades & restoration continues, it will be a very nice place. They need to upgrade the TVs & amount of channels in the rooms.
Genuine Hotels.com guest review
3 night romance trip May 7, 2015
Thomas
US
4.0 / 5Excellent
"Nice!"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    5.0
Has a Titanic feel to it, liked it a lot was surprised about the price, very cool!
Genuine Hotels.com guest review
1 night trip May 13, 2015
Eduard
US
1.0 / 5Poor
"Sleeping on plywood"
  • Cleanliness
    1.0
  • Service
    1.0
  • Comfort
    1.0
  • Condition
    1.0
  • Neighborhood
    2.0
Beds hard as a rock, lock on door broken, bathtub drain backed up while showering. There was no place to park for people staying at nite due to it being a park and fly motel will never stay there again!!
Genuine Hotels.com guest review
3 night romance trip May 7, 2015
A Traveler
US
2.0 / 5Fair
"Hotel cleanliness"
  • Cleanliness
    1.0
  • Service
    2.0
  • Comfort
    2.0
  • Condition
    1.0
  • Neighborhood
    3.0
The hotel looks as though it used to be nice but is in desperate need of a reno.
Genuine Hotels.com guest review
2 night family trip May 8, 2015
A Traveler
US
4.0 / 5Excellent
"Michelle's Stay"
  • Cleanliness
    5.0
  • Service
    3.0
  • Comfort
    5.0
  • Condition
    2.0
  • Neighborhood
    3.0
Breakfast was not appealing or satisfying. Showers were never cleaned (i.e. spraying down hair, etc.) during my ENTIRE stay.
Genuine Hotels.com guest review
3 night trip May 5, 2015
Michelle
US
2.0 / 5Fair
"weird"
  • Cleanliness
    2.0
  • Service
    2.0
  • Comfort
    2.0
  • Condition
    2.0
  • Neighborhood
    5.0
Weird
Genuine Hotels.com guest review
1 night business trip May 3, 2015
A Traveler
US
2.0 / 5Fair
"awful"
  • Cleanliness
    1.0
  • Service
    1.0
  • Comfort
    1.0
  • Condition
    3.0
  • Neighborhood
    3.0
Dirty sheets. Staff couldn't get anything done or right. Awful breakfast. Never recommend
Genuine Hotels.com guest review
1 night family trip Mar 27, 2015
A Traveler
US
3.0 / 5Good
"unimpressed"
  • Cleanliness
    3.0
  • Service
    3.0
  • Comfort
    3.0
  • Condition
    2.0
  • Neighborhood
    4.0
It was adequate but not worth writing home about. TV had bad signal, bulb in lamp burned out, few skimpy towels, teeny one cup coffee pot with no decaf-----no decaf available at included breakfast. It was a place to sleep, but more for less in other chains.
Genuine Hotels.com guest review
1 night family trip Apr 2, 2015
Judy
US
1.0 / 5Poor
"You get what you pay for..."
  • Cleanliness
    1.0
  • Service
    3.0
  • Comfort
    1.0
  • Condition
    1.0
  • Neighborhood
    3.0
Rooms were definitely smoking regardless of how they were advertised. Very friendly staff but I spent a day traveling smelling like an ashtray after staying there. Avoid if smoke bothers you.
Genuine Hotels.com guest review
1 night family trip Apr 5, 2015
Cody
US
2.0 / 5Fair
"BUDGET HOTEL - YOU GET WHAT YOU PAY FOR"
  • Cleanliness
    3.0
  • Service
    2.0
  • Comfort
    3.0
  • Condition
    2.0
  • Neighborhood
    2.0
BUDGET HOTEL SO I GUESS YOU GET WHAT YOU PAY FOR. THE ONE POSITIVE WAS THAT THE PEOPLE WERE ALL VERY NICE AND ACCOMODATING
Genuine Hotels.com guest review
1 night trip May 3, 2015
michelle s.
US
2.0 / 5Fair
"Rude/Rip"
  • Cleanliness
    4.0
  • Service
    2.0
  • Comfort
    3.0
  • Condition
    4.0
  • Neighborhood
    3.0
Selected this hotel near KC airport for clean reasonable, secure place to stay and leave my vehicle while I had to travel for the week. It was advertised free parking with your stay, but they charged me for parking as I was checking out to go to the airport, if I was to leave my car there. They said since I didn't reserve the room directly with the hotel, I had to pay...'You can't have it both ways', he said. Upon checking in I clearly stated I had a vehicle to stay here, and at that time is was 'no problem'.
Genuine Hotels.com guest review
1 night business trip May 3, 2015
Jeffrey K
US
1.0 / 5Poor
"Bad experience"
  • Cleanliness
    1.0
  • Service
    1.0
  • Comfort
    1.0
  • Condition
    1.0
  • Neighborhood
    3.0
The room was so dirty it was embarrassing. Human body hair on sheets, spider webs in room. Smelled bad like mildew and smoke. Quality of service was the worst I have ever experienced and I am a traveling salesman. Pool area looked like it should be shut down by the health department, and I cannot come up with family friendly words to describe what the hot tub water looked like. Overall experience was so bad I was scared to try the breakfast. When I complained, I was told that I was pathetic, they have been in business for thirty years and I need to get over it. Feel very insulted and would not give them a one star rating, pictures are very deceiving
Genuine Hotels.com guest review
1 night romance trip Apr 25, 2015
aaron
US
2.0 / 5Fair
"Cheap Price = Cheap Service"
  • Cleanliness
    1.0
  • Service
    1.0
  • Comfort
    2.0
  • Condition
    1.0
  • Neighborhood
    3.0
Stayed here prior to a dance competition at the KCI expo, they were booked full for the night. Front desk staff was not very accommodating. I had booked 2 rooms through hotels.com and selected pay at hotel, my mom was staying in the other room and they wouldn't let her pay for that room on her own card. Not too big of a deal. I did request a crib for my 1 year old but they were not able to accommodate this b/c they have exactly ONE crib for the whole hotel and it was in use. We did use the pool area and took 1 towel with us from the room b/c I'd read reviews that complained about the lack of pool towels. There were no towels at the pool and when my husband went to the desk to request them they told him they bring them every 15 min. I did see them bring about 5 towels including several hand towels to the pool area which were gone right away. The pillows and beds were very uncomfortable. The hotel needs lots of updating. There was a ceiling tile that I noticed in a hallway that was damaged, later on in the evening it had been removed and there was water leaking on the floor in the hallway, they did have a wet floor sign up. Upon checkin the bath tub in our room was not clean and had dirt in it. Breakfast buffet was unimpressive. My daughter wanted cereal and there were a few bowls next to the cereal, none of them were clean. Overall I did not expect much, we chose this hotel b/c it was cheap.
Genuine Hotels.com guest review
1 night family trip Apr 17, 2015
Nichole
US
1.0 / 5Poor
"DO NOT STAY HERE!!!"
  • Cleanliness
    1.0
  • Service
    1.0
  • Comfort
    1.0
  • Condition
    1.0
  • Neighborhood
    5.0
I can't say enough bad things about this Hotel. None of the staff wear uniforms. The lamps are plugged into extension cords. The hot tub looks green & the jets don't work. The Hotel staff aren't the friendliest. The Hotel is old and falling apart. My room was supposed to be non smoking yet the whole room reeked of smoke. The floors felt wet. The bed was uncomfortable. This is NOT a 3 star hotel. I've stayed at nicer motels than this. They play this hotel up in the ads to be a 3 star hotel with the the amenities. Why so cheap then? You get what you pay for. I myself didn't listen to others reviews and I was so mad at myself. I spent $70 on this craphole when I could have went to Motel 6 and had a better time. For the love of man please listen to the reviews and do not stay at this place.
Genuine Hotels.com guest review
1 night romance trip Apr 19, 2015
A Traveler
US
3.0 / 5Good
"You get what you pay for"
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    3.0
  • Neighborhood
    5.0
I was on a business trip and didn't want to pay much this hotel is affordable so you get what you pay for. The staff was very friendly only thing I didn't like was they had 2 elevators and 1 was out of service then the other 1 was out of service and mind you we were on the 7th floor. But other then that this hotel ok
Genuine Hotels.com guest review
3 night business trip Apr 17, 2015
Lorenzo
US
1.0 / 5Poor
"horrible!!!! don't waste your money!!!"
  • Cleanliness
    1.0
  • Service
    1.0
  • Comfort
    1.0
  • Condition
    1.0
  • Neighborhood
    3.0
Terrible!!! The rooms smell like mildew, wet carpet n smoke...but I had a nonsmoking room??? Toilet would not flush unless u hold the handle down..no washcloths in the room..had to go down n get them. The 2bath towels that were in the room were so dingy..I went to Walmart n purchased my own towel n washcloths!!! And on top of that..."No parking!!!!" Never again would I stay there or recommend anyone..they couldn't give me a rm for free...I still wouldn't stay..a mess!!!!
Genuine Hotels.com guest review
2 night trip Apr 17, 2015
Kimberly
US
5.0 / 5Outstanding
"Great place"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
This hotel was perfect especially for the price. I just needed a place close to my in-service that was affordable. It may be an older hotel, however, it has been updated and was clean and comfortable. Room was nice and big. just no refrigerator in the room, but I was okay to put my bottle of water in the ice bucket to keep it cool. I will definitely stay here again.
Genuine Hotels.com guest review
1 night business trip Apr 15, 2015
A Traveler
US
3.0 / 5Good
"not awful, not great"
  • Cleanliness
    3.0
  • Service
    3.0
  • Comfort
    3.0
  • Condition
    2.0
  • Neighborhood
    3.0
It's fine, for a $50 hotel room. The van service to the airport is excellent and very reliable. It could definitely be cleaner, and little less "dingy" but passable.
Genuine Hotels.com guest review
1 night business trip Apr 14, 2015
A Traveler
US
1.0 / 5Poor
"Smells bad"
  • Cleanliness
    1.0
  • Service
    3.0
  • Comfort
    1.0
  • Condition
    1.0
  • Neighborhood
    -
Was really disappointed and wish I would have paid more attention to the reviews of this place. Parking is a problem due to the number of "park and fly" customers that also use the lot. People park anywhere they can find a spot including fire lanes. The hallways smell like a Febreeze overload, obviously hiding something. The room had a smell that I think was mold....triggered my sinuses draining like crazy. There was water damage in the corner of the room. Some of the tiles in the shower looked like they had fallen off and were randomly glued back into place. The owners appear to be putting minimal money into keeping it running.
Genuine Expedia guest review
Other trip Mar 28, 2015
Sally
US
3.0 / 5Good
"Close to airport and easy access from interstate."
  • Cleanliness
    3.0
  • Service
    4.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    -
easy to find. OK facility. Allowed car to stay at hotel and shuttled us to and from airport for our trip. No issues. Friendly and helpful staff.
Genuine Expedia guest review
Other trip Mar 27, 2015
Linda
US
3.0 / 5Good
  • Cleanliness
    4.0
  • Service
    3.0
  • Comfort
    4.0
  • Condition
    3.0
  • Neighborhood
    -
Great and friendly service...great customer service...good breakfast
Genuine Expedia guest review
Other trip Mar 27, 2015
Brian
US
4.0 / 5Excellent
"Park & Fly"
  • Cleanliness
    4.0
  • Service
    2.0
  • Comfort
    4.0
  • Condition
    3.0
  • Neighborhood
    5.0
We used the Park & Fly option to go to Cancun. Nothing fancy but the price was cheap and the shuttle got us to our flight on time. I'll be back.
Genuine Hotels.com guest review
1 night romance trip Mar 20, 2015
Loren
US
2.0 / 5Fair
"Hotel close to the airport. Plaza hotel"
  • Cleanliness
    2.0
  • Service
    1.0
  • Comfort
    3.0
  • Condition
    1.0
  • Neighborhood
    -
Hotel room was dirty, grounds were trashy. Hotel rented out there parking lot for people flying out, so parking was very slim , and many times in the grass. Tv was over 20 yrs old, no remote. Asked for washcloth, none available, had to buy my own. No wiFi. No continental breakfast. Was there 3 nights, rm key had to be activated every 24hrs in order to work per their policy.
Genuine Expedia guest review
Other trip Mar 23, 2015
Jerry
US
Reviews and ratings contained within this site are the subjective opinions of customers and suppliers; they do not represent or reflect Hotels.com’s position. Neither Hotels.com nor the parties involved in providing review content shall be held liable for any damages of any sort resulting from use of these reviews
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