I was only there for an overnight before catching an early plane. People friendly and place nice.Genuine Hotels.com guest review
"Not what was advertised"
Full Hot Continental Breakfast - with waffles - turned into Eggs and Sausage, and the sausage made everyone that ate it sick to their stomach the rest of the day. The kitchen is not run well at all, food was not at temp, etc. We had two double queen rooms and, they put us on different floors. We booked it early, but yet the same booking did not get […] placed together. The room we were in had a broken bed (fell in towards the floor). No in-room refrigerators. And one had air conditioning that was not working well. Would double think staying here again. Read moreGenuine Hotels.com guest review
"WORST HOTEL IN KC"
Booked on Hotels.com, 2 nights flying out of KC needed park and fly. Upon checking in they charged me an additional charge for the park and fly because I booked on-line. First room they gave me flooded not sure where the water came from. Flew out and returned a week later very late at night. They gave us a room that had an orange construction grade […] extension cord running from one side of the room to the other to power the lights. The air conditioner was running but we discovered that only the fan was blowing that it didn't cool. Upon looking at it we saw that the cord had been cut and taped back together. The Coffee pot in the room was so gross there were bug wings in the water reservoir part.. It was so late and we were so tired we closed our eyes and prayed there wasn't any bed bugs. In the morning we spoke with the mgr who acted like it was normal with what we found. Read moreGenuine Hotels.com guest review
"Great for a one night stay"
Excellent location and proximity to the airport. Shuttle service and park'n'fly is fabulous. Our room was less than desirable. Needs lots of maintenance, beds not comfortable, and breakfast was 45 minutes late so we didn't get to eat before we had to leave for our flight.Genuine Hotels.com guest review
"Felt like Royalty"
I was greeted and treated like royalty by the entire staff. Room was clean upon arrival and each day. Price was very affordable, and not far from the mall. Highly recommended. Helped my romantic getaway become the perfect getaway. Thanks staff!Genuine Hotels.com guest review
This place is in need of work. Requested microwave and fridge, didn't get either. A/C was broken. Pool and hot tub were absolutely filthy. Water damage in room, swear there was mold, could smell it! Not enough parking and what was there was barely big enough to fit a small car. Other hotels close by, just stay there.Genuine Hotels.com guest review
"My worst experience ever!"
We checked in at 10 pm and noticed that the bathtub is clogged. Called the front desk for about 15 minutes. Finally they picked up. She said we are gonna find a room for you to change. Nobody called! In the morning, a guy at the front desk said that the manager is not in the hotel and you have used a third party to reserve the hotel. So we can not do […] anything for you, leave for now, and call two days later and talk to the manager. I first called Hotels.com; they called the hotel and they denied the whole thing! They said that they had offered us to change our room, but we have refused!!! Then I called the hotel and asked to talk to the manager. After two days, I finally found manager. I started explaining the situation and once I said that we were four people in the room (the room had two queen beds and was for four people, AND I specified the number of people as four when I reserved in Hotels.com) he kept saying "you are a liar, you didn't say that you are four people"! After hearing this, I wanted to kill this person over the phone if I could! Instead of listening to my complaint, he kept saying that and evaded answering me. I seriously suggest you to avoid staying at this hotel. Though it was big and clean, these people that are working there are strangely charlatan! Read moreGenuine Hotels.com guest review
"For Sleeping only"
The hotel was fine for sleeping. It is near airport but sound was not a problem . If you are going to spend any time in the room, their cable doesn't have any of the ESPN channels and only about 15 channels available. They also provide parking and a shuttle to the Airport, so with the hotel only about half or less full there were nearly no parking spots […] available for the guests. Neither of these issues would prevent me from staying again. Read moreGenuine Hotels.com guest review
The management and morning staff has horrible customer service, shuttle guy was rude and breakfast was cold. Had to change room once because tub was dirty with hair in it. The hotel itself is beautiful and can be a grand hotel but the staff was undesirable.Genuine Hotels.com guest review
"Save your headache"
Hotel was not very clean, no pool access after 10pm, ice machines didn't work, doors didn't latch, and POOR customer service from the owner!!Genuine Hotels.com guest review
Not good smelt like mold in the rooms bed was a rock with a whole in the middle of it. Never againGenuine Hotels.com guest review
Very disappointed in this hotel!! Will not stay there again. The carpet was damp no matter where u walked. The coffee maker did not work. You only get one free drink(specified as a Bud light). You have two people in the room. Doesnt make sense! So we go to the bar and bless the bartender's heart, she is unable to pour a draft beer correctly, nor knows […] how to open a bottle of corona. We had fun with her and helped her out. The bar & restaurant closed at 10p. Too early for our liking. Pool was unavailable up due to the chlorine issue Overall the manager tried but he simply has a problem filled hotel. It was a far cry from the pics of the hotel that we saw. Simply would not recommend the stay for anyone. Read moreGenuine Hotels.com guest review
"last minute stay"
I made a reservation at the last minute and had no problem getting a room. Service was on point, very courtious and professional. Hotel condition was fair, not my first choice but would stay again if nessasaryGenuine Hotels.com guest review
"An ok stay"
The dining area was unclean. Cereal in the booth seats. The elevators smelled musty& had something dripping down it, but was never cleaned. Our room had 4 clearly visible paint stains. The shower leaked all over.Genuine Hotels.com guest review
The staff wasn't the friendliest. There was an odor in the elevator and hallway. The hallway was like 85 degrees. The room smelled old. The towels were hard. The soap was super small. It smelled like a wild animal died outside on the parking lot.Genuine Hotels.com guest review
"A Pleasant Couple of Nights"
I was pleasantly surprised by my two night stay. I was welcomed by a young man who not only carried my things to my room but also was kind enough to bring me ice. I had asked for a room that was not too far to walk due to recent knee surgeries. I was given a room that made my stay much easier. During the time there I was treated extremely well. Although […] the hotel was an older one my room was clean. The hot tub was large. I would have liked a heated pool but the children loved the size. The breakfast had both hot and cold items. I was pleased enough to make a reservation for a future flight that will leave very early. Try the hotel for yourself. Read moreGenuine Hotels.com guest review
"Not bad for the price"
The staff was very nice and the breakfast was good as well. Hotel needs some maintenance and the house keeping staff could use an upgrade as well. It smelled old and there was a water leak in the hallway that went unattended for the two days we were there.Genuine Hotels.com guest review
"Convenient to the airport"
Upon first entering the hotel, it smelled musty to me. It's clear that it is on the older side but it was clean and well kept. There was a dog left alone in a room barking from 9-11pm but keep in mind the management has no control of that. The included breakfast was simple but nice.Genuine Hotels.com guest review
"right by the airport..."
I was comfortable during my stay :)Genuine Hotels.com guest review
"Nice Room, Hotel is awful"
The room was good... comparable to a Marriott Courtyard. But, the hallways, broken elevators, everything else was pretty ghetto. There isn't enough parking (see other comments, its true). But for the money, it works.Genuine Hotels.com guest review
I did not like the eggs or sausage.. I love eggs and sausage, but not the way that they were prepared there... The rest of the breakfast was great though..Genuine Hotels.com guest review
I had a 5 a.m. Flight out of KCI and the hotel was booked pretty full it was very loud I had to be up at 3 a.m. And could not fall asleep until 1 a.m. Because it was loud and kids were running through the hallways my phone in the room did not work so I couldn't get a wake up call when I called downstairs they said that they would bring one however no […] one brought anything to my room, there was hair still in my tub, if it wasn't for my flight out the next morning I would not have stayed at this hotel. Read moreGenuine Hotels.com guest review
"Not a good stay"
We checked out after seeing our room.Genuine Hotels.com guest review
"Close to Chiefs training camp"
So so. Breakfast is a joke.Genuine Hotels.com guest review
The hospitality was great. The only bad flaw was not enough breakfast food for the guestGenuine Hotels.com guest review
"Handy for Chiefs training camp at St. Jo"
Stay was ok. Parking lot was full..had to park in Fairfield's lot. Morning breakfast was very poor.Genuine Hotels.com guest review
Dirty! Happy we weren't there long.Genuine Hotels.com guest review
"Not a 3 star hotel!"
I was looking for a cheaper 3 star hotel to stay in for a couple of nights while my wife and I did some shopping. I saw this hotel rated at 3 stars for $56 per night, I thought "what a steal!" During check in there was a manager or hotel employee yelling at a guest. The guest told me not to stay at the hotel. We decided to stay anyway. Got in the room […] and it was old and run down. The toilet seat was disgusting, the shower grout was black in some spots, I was looking for a plug in for the phone charger and there was an inch of dust behind the bed. The "full hot breakfast" was a joke! Powdered eggs and something that resembled sausage links. We passed on those items, but saw a sign for a waffle maker and thought "that'll get us by". We looked and looked but no waffle maker to be seen. So last resort, "we'll just have toast", one look inside the toaster and lost our appetite all together. It was black and disgusting. So after going to McDonald's for breakfast and shopping all day we thought a dip in the pool would be refreshing. Not so much! It was filthy with a bunch of stuff floating in the water. The only positive was the staff, they were very friendly and quick when we ordered more towels. In a nutshell, if u can get past the filth and don't plan on taking advantage of breakfast, its an ok place to stay. For us, next time I will pay for a cleaner hotel. Read moreGenuine Hotels.com guest review
I spent the night after arriving back from a business trip. Our flight was delayed due to weather and a diversion. I arrived after midnight. Although the hotel typically does not provide shuttle service that late, they accommodated me due to the circumstances and picked me up, which was greatly appreciated.Genuine Hotels.com guest review
"sufficient overnight stay"
Our stay was adequate but not impressive. The "breakfast" was the worst I have ever seen. It is a real stretch to even call that breakfast. Cereal is a cheap and fairly safe thing to consume but their milk was powdered.Genuine Hotels.com guest review
"terrible customer service"
hotel had comfort beds...mine didnt work and was hard as a rock....took hour and a half to book into hotelGenuine Hotels.com guest review
The hallways smelled strongly of smoke and the pool area was a little dirty.Genuine Hotels.com guest review
"I expected something better than what it was."
I went solely of the pics from their site, and the inclusion of breakfast, rooms needed edging along walls and baseboards, hair in the corner of the bathroom, tub would not drain, took more than five minutes between each shower and it was four of us, breakfast was a joke, furniture in the lounge area was so visibly dirty, was not happy and would not […] go there again. Read moreGenuine Hotels.com guest review
"Stay at better & worst"
Hotel was okay for the price. Room was clean & comfortable. Breakfast was lacking a bit, but it was fresh. Pool & Jacuzzi were nice....had to ask front desk for pool towels. Overall, okay stay. Would stay again if the price is the best around.Genuine Hotels.com guest review
Hotel completely booked. Therefore, parking was not easy, service not always at its best. Room did not come with refrigerator as requested. But still quite good value for the money.Genuine Hotels.com guest review
"Close to airport"
Breakfast offered was less than desirable, The room was large and bed was great!Genuine Hotels.com guest review
Complimentary breakfast needs work. Whatever you do you should do with excellence or not do it.Genuine Hotels.com guest review
The hotel was nice staff were friendly and room was nice and clean, my family and I stayed three day and housekeeping came to clean my our room everyday and they did a very good job. Thenks to all the staff. The hotel needs some updates but otherwise comfortable. Thanks againGenuine Hotels.com guest review
"No major complaints"
Very nice staff, very easy to check in and out. Our room was clean and comfortable. I think the only complaint I had was that the hallways smell a little funny and the glasses we were provided with at breakfast were pretty grimy, kind of gross.Genuine Hotels.com guest review
My wife and I stayed here July 2014 for our Anniversary. We got a good deal on this website and were just looking for a cheapish hotel in a decent area to stay for two nights. We didn't know what to think when we first pulled in. The parking was horrible but there are a ton of lots close by to park at with no problem. The staff was super helpful when […] we were checking in and very patient with a guy who was being a total jerk checking in before us. When we got up to our rooms we were shocked at how nice and big the rooms were. We will for sure we staying here again if we are in the KC area. Read moreGenuine Hotels.com guest review
"Room was better than expected, breakfast horrible."
After reviewing all the reviews on hotels.com I was not expecting it to be perfect. However , the room was in good condition and comfortable as well as clean. I was told that there would be hot breakfast from 6 to 9 am. I went to have my breakfast at 8 and all the food was gone. There was one guy behind the counter who was more confused then us. The […] coffee was out, there were no cups or plate and the whole buffet had like 1 cup of scrambled eggs left. Read moreGenuine Hotels.com guest review
They park cars for people going to the airport, leaving no parking for people actually staying at the hotel. Very outdated hotel!Genuine Hotels.com guest review
"Won't take responsibility for problems."
I reserved this room for my wife and daughter after arriving at the KC airport very late at night. Parking was grossly inadequate. The first room provided was not made up. When another room was provided that room was very warm (AC not running, no air moving) and the toilet had some mildew and would not flush after one initial flush. It took over an […] hour for the room to cool off to the point of being comfortable. The continental breakfast was below acceptable quality and staff was rude to customers in the breakfast area. We understand that these things happen from time to time. However, recovery is everything right along with customer satisfaction and this hotel did nothing to take responsibility for any of these issues. That's why I gave them a 1 overall. Hotels.com did take responsibility and did their best to make it right. We will use hotels.com in the future. We will not stay at Plaza Hotels again. Read moreGenuine Hotels.com guest review
Before I reserved the room I read the reviews & decided to purchase anyways. Worst decision ever! After we checked in we went up to the room & surprise, the light in the bathroom did not work! There was dead bugs in the light fixtures. There was a rust/mold spot on the ceiling by the tub. Not to mention there was a funny smell in thr hallways, not so […] much in the room though. When I went to the front desk to complain they basically told me that I could not cancel my reservation. I offered to pay whatever fees they had been charged by Hotels.com & even the price of the room for one night.....no luck!! The lady was rude and blunt, not to mention her lack of customer service skills...or any type of people skills for that matter! Then while I was discussing what to do with my husband, I heard them talking about me as if I wasn't there! Needless to say, we were forced to spend the weekend there. I was able to get them to change our room, but it wasn't any better. I would NEVER stay here again!!! The price is so not worth the headache!! Read moreGenuine Hotels.com guest review
"at least it was clean"
The room was clean. The remote for the television didn't work. There wasn't a clock in the room. It had two telephones in the room neither worked.Genuine Hotels.com guest review
"The worst hotel I have ever been to."
The agent at the counter, who claimed to be the manager, was so rude and nasty at our check in that we declined to stay. The lobby was nasty and the hotel was dirty. The rudest staff I have ever encountered. We went to another motel. I would never recommend this hotel to anyone.Genuine Hotels.com guest review
Best part close to the airport. However very hot room. Had to park on side since so many park there to avoid paying to park at airport. Very average. Glad they held my pre-paid room. Basically served a purpose..Genuine Hotels.com guest review
"Not as bad as I thought"
Weekend softball tournament needed one night. Got there late and they bent over backwards for me and my daughter to make sure we got something to eat and drink. The AC wasn't working in my room and no problem switched me without any problems.Genuine Hotels.com guest review
When I first showed up to check into my room, they were out of hotel keys. The first desk clerk was very friendly and embarrassed about the situation, but they were completely out. She pulled an old Ecolodge key out of her purse and activated it to our room. Then we got into our room only to have 3 light bulbs burnt out and no plug to our bathtub drain. […] The maintenance kindly responded to our light bulb situation, but we had no plug our entire 2 night stay. The breakfast was less than satisfactory, the plates were dirty and food was cold. The overall hotel needs some upgrades, We could tell it was a nice hotel 20 years ago, but it seemed that nothing had been cleaned or upgraded since then. I will not return to this hotel... Read moreGenuine Hotels.com guest review
"Perfect for our needs"
We arrived late at night and the hotel picked us up from the airport quickly. We were snoozing in a very short time.Genuine Hotels.com guest review
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