"LOL - bed was missing the cushion springs"
When I checked in the room they gave me was hot, ok, so I turned on the AC... it worked, then I went to grab something cold to drink - only to come back to go to bed, and then found out that the left half of the KING size bed was like a black hole! I literally fell through the mattress into the box spring. I was so tired I slept on the opposite side. […] The soap... LOL - was so small and paper thin. Make sure you bring your own. Read moreGenuine Hotels.com guest review
It was nice, liked the free breakfast and the rooms.Genuine Hotels.com guest review
I selected this hotel based on price and location. While there are hotels closer to Worlds of Fun this one is an easy commute to the park. The bed was really comfortable. My wife ate at the restaurant in the hotel and was very satisfied. We feel we got a great deal. We will stay again.Genuine Hotels.com guest review
an older hotel, clean and beds were comfy. Front desk staff not so great.Genuine Hotels.com guest review
"Poor management and maintenance"
Mattress in our room had a large hole in the middle. Never going back, $100+ for this mess of a place is too much. Hotels.com should take it out of their listing.Genuine Hotels.com guest review
"Not all that or what you see in pics"
No thanks....Genuine Hotels.com guest review
"A hotel well past it's prime"
The phrase that comes to mind with this hotel is simply "comically bad" thinking of the trip. Arriving at the hotel we first noticed how awful the parking situation is, this is due to their park and fly program with customers parking in the hotel lot. After a nice long drive around the parking lot trying to find a spot and then another long walk to […] the building, we were greeted with a broken door and a sign pointing you to the other end of the building. After checking in (from a less than pleasant front desk) we headed up to the room to find wallpaper falling off the walls, light bulbs out, a toilet seat half attached, and no toiletries anywhere to be found. We headed downstairs to check out the fitness center and again had to laugh at how poorly maintained things were. The fitness center consists of a Nautilus smith machine, treadmill, cycle, and stair climber. This may sound ok but the room was so tiny that you couldn't actually use the bench properly with the smith machine, the treadmill stuck and bounced, the stair climber would randomly drop from the top to the bottom without tension, the cycle had an odd popping noise with every rotation, the room was so tiny you couldn't use the bench with the smith machine, the water cooler didn't have any form of cup to actually drink the water, and to top it off there was a nice pile of dirty towels thrown in the corner. Again, the only phrase that comes to mind when I think about the stay is "comically bad". Read moreGenuine Hotels.com guest review
For the deal I thought I was getting on the hotel, my initial thoughts on the place were less than expected. I was not the only person staying, but could only get one key. Maybe they were almost out. We weren't allowed a late checkout, which I feel is pretty commonly allowed these days. The room was nice, tv channels limited. Overall it was not bad, […] I'm just saying I might check out other places before going there again. Read moreGenuine Hotels.com guest review
Very friendly staff. Hotel itself needed some upgrades like newer beds and furniture. Doors from pool looking out to the deck were screwed shut. Overall great stay for the priceGenuine Hotels.com guest review
My room smelled like somebody just puked in it. There solution was to spray air cleaner!!Genuine Hotels.com guest review
Only stayed there one night, everything was pretty good . We wish they change the pool closing time, 10 pm is too early. Other than that we were satisfied for the price we paid. Hotel is not very far from shopping center and some really good restaurants, that is a good plus.Genuine Hotels.com guest review
First time I have ever stayed at a hotel that did not have ESPN available.Genuine Hotels.com guest review
Very dirty room. Spider on spider web in corner of room. When I checked in and went to my room there were dirty sheets on top of the sofa. Room was not very clean.Genuine Hotels.com guest review
Worst service ever . Do not go thereGenuine Hotels.com guest review
"The worse hotel I've been in!"
The bath room had molded curtain. The bed was hard as a rock. The bed room marrow fell off of the wall while I was sleeping the first night. The entire hotel needed upgrading bad. I will not ever stay at this hotel again and I come to KCI once a month.Genuine Hotels.com guest review
We only spent 7 hours there but had great service & friendly service. We would stay again before a flight.Genuine Hotels.com guest review
The room was a nice size. It had a bedroom, living room and kitchenette. The pool and hot tub were okay. I had 2 issues with the hotel. The first was parking. They rent out some spaces to use as park n fly for the airport which would be Okay, but there was not enough parking for guests currently staying at the hotel. When we came back that night we […] had to parking next door and walk to our hotel. The second issue was an issue on their part. The checkout time is noon but we got a knock on the door at 1130 saying they need the room and we need to check out now. They said the checkout time was 11 but on the hotel confirmation and the in-room binder with information said noon as well. It really didn't seem like they knew about their own hotel. Read moreGenuine Hotels.com guest review
The room had a stop u toilets& water stains in the walls phone didnt work i was very upser will not be back!Genuine Hotels.com guest review
Rooms were dirty, luckily no bed bugs. The parking was horrible. I had to park a block away. They should Take THE money They Make From Parking And Clean THE rooms. I had reservations for later this summer & cancelled them once I realized the parking was never going to get any better.Genuine Hotels.com guest review
My husband and I stayed here three nights and were pretty satisfied with our stay. We didn't have much interaction with staff but they were friendly enough. I think at one time it was a very nice hotel but its a bit rundown now and could use an update. It could be a little cleaner - especially the hallways and elevators. The continental breakfast was […] ok. They has fresh fruit and eggs and sausage (which weren't the most appetizing), bread and cereal. So there was some protein options but we couldn't stand to eat the weird eggs and sausage a third day. They had a restaurant (which is where you also ate breakfast), but the service was very slow so we didn't wait to try that. The pool was nice, a little cold on the first day. The jacuzzi was dirty. Was pleased with housekeeping first day, but second day they didn't come till 7 pm when we were settling in for the night. It was in a nice area by the airport surrounded by other hotels. Overall we had a good experience and for the good rate we got I would go back again. Read moreGenuine Hotels.com guest review
The service at this hotel was awful! No where to park! They have "park & fly" where one can leave their car on their lot instead of leaving it at the airport, which leaves little to no where to park. People were parked in the weeds, in no parking areas, all along the driveways making it hard to maneuver through the lot. When I questioned the front desk […] about where in the world to park, I was told that I had to drive around until someone leaves. Seriously? Then I asked, what if no one leaves tonight? I was then told that I'd have to leave the hotel without a refund because he'd "already been nice to me". Luckily, someone did leave and we found a spot. The staff was not only rude to me, but also to other guests. The room looked clean, and the Sleep Comfort beds were proudly displayed. It would have been nice if the Sleep Comfort bed controls worked. One seemed to be aired down completely, making a hole of sorts in the middle of the bed. The lights above the bed didn't work, and the water pressure in the shower was lacking. We went down to the restaurant for dinner (we didn't want to leave a lose our parking spot), after waiting 15 minutes to order and another 15 without getting our drinks, we finally left. Other tables were complaining as well. The same staff that worked the front desk also worked the restaurant at the same time. I don't recommend this hotel. Read moreGenuine Hotels.com guest review
"I wouldn't recommend it..."
...unless you were using the "$4 Park and Fly" for the airport. It was ridiculous how overfull the parking lot was. They either need to stop that or get a bigger parking lot. Letting people park there who aren't even guests in the hotel is not good for business. And then there is no ice vending machine unless you go all the way down to the first floor […] (we stayed on the 5th). The shower curtain was dirty, the continental breakfast was terrible. I would not recommend this hotel at all. Unless, like I said, you were just using the parking lot for the airport. Read moreGenuine Hotels.com guest review
"Old hotel great service"
The hallways and lobby were downright muggy. I thought it might rain. Rooms were good size but the beds were like sleeping on the floor, extremely hard. The staff was great. They were always pleasant and could answer my questions.Genuine Hotels.com guest review
A bit rundown, but comfortable and clean. Great location right off I 90. Very quiet!Genuine Hotels.com guest review
Booked online and we're told there were no rooms available when we arrived even though we had confirmation email. Room was disgusting. No information for anything in the room. Sheets had stains, bed skirts had caked on food or something on them. Shower rod almost fell off wall. Sleep number bed deflated in the night and woke up in a hard hole. Plants […] were dead and still in indoor pots. Pool was dirty. Very run down. Hotel staff didn't seem to care about any complaints. Don't recommend and will never stay again. Read moreGenuine Hotels.com guest review
Meh. It's a fine hotel I guess, not particularly new, clean or well maintained. But it works, and I certainly didn't feel unsafe there.Genuine Hotels.com guest review
"Perfect for leaving car and flying."
We was very pleased for the price and being a airport hotel, it was very good. The price for parking was very reasonable. Will stay there again on our next trip.Genuine Hotels.com guest review
I booked this hotel through hotels.com because of the reasonable price. I didn't know exactly where it was when I booked it. It ended up being near the airport which explained the price. It was an older hotel in need of some repair such as the bathroom fixture was missing the cover. Otherwise it seemed fairly clean. Just wasn't quite as nice as the […] pictures made it appear. Read moreGenuine Hotels.com guest review
I have never been to a hotel quite like this. The elevators were nasty. Floors were gross. Dirty socks in elevators. TV had a blurry picture. Hair dryer didn't work. Grass at hotel was almost up to your knees. Went for breakfast alittle after nine and they said whats there is what you get. Wasn't putting anymore out. No more coffee in either place. […] Was very upset paying the money we did and it being a four star upscale hotel as we were told. and it turning out to be absolutely terrible. Read moreGenuine Hotels.com guest review
When we arrived we were told that there was a problem with the reservation. I had printed the confirmation from Hotels.com and they said no that will not help.Was told there was a problem with the card I held the room with, and that they had called to tell me.(turns out they did call) after we had left our home. So I asked, Your telling me I don't have […] a room and they said they did have rooms but no reservation for me. So I called my bank and they had no record of Plaza Hotel attempting to approve or charge anything to my account. The front desk lady tried to run it while we stood there, she even checked to see if the numbers matched what she had in the computer. Still did not work, (and yes there was ample money available.) So this was race weekend at Kansas Speedway, what were we to do? Well there are plenty of other place it stay and we left! Luckily we found a room down the street. And the card worked there! So the bottom line is WE DID NOT STAY HERE!!!!!!! (That is why my ratings are incomplete.) Read moreGenuine Hotels.com guest review
"Just for the convenience"
Hotel was close to the airport and was not in a busy area. The hotel was dark. The tv was not securely mounted on the wall. The toilet leaked. The breakfast buffet was horrible. The packaged jelly was like old rubber stuck in the package. the to go coffee cups were from the 70's. The hotel appeared to be family owned and operated on a very low budget. […] Only stayed one night. Never again. Read moreGenuine Hotels.com guest review
"very close to the events"
I was very pleased with the location and the staff. The area was very nice. The staff was very helpful and did anything to help outGenuine Hotels.com guest review
"Canceled our reservation & gave away our room"
We arrived at the hotel to learn that they canceled our reservation after claiming that my Credit Card was invalid -- I was able to confirm that they charged me anyway ---Genuine Hotels.com guest review
"Stayed 2 Nights"
Stayed 2 nights- Shuttle was prompt and driver was very friendly for airport pick up. Check in was terrible! We were told they did not have our reservation even though I had the email confirmation from hotels.com. Staff stated sometimes they do not receive the info and I would need to call hotels.com to have them send it over. 20 minutes later they […] found it. Hotel front desk staff are unfriendly and do not speak professionally. Hotel smelled of sewage in main lobby. Halls and rooms smelled of cigarette smoke. Room was clean but old. Shower drain did not work. AC unit was loud and ran constantly. Had the hotel not charged me and had they had a better cancelation policy I would have left for a better surrounding property. Ultimately you pay for what you get with this property and staff. Read moreGenuine Hotels.com guest review
"Very uncomfortable room: 4/25 - 4/26"
We had a sleep number bed, it did not work, very uncomfortable 2 nights sleep. Room was missing 2 light bulbs. No back cover on remote. After taking a shower, reached for towel and towel rod fell off wall. Towels were like sandpaper, very small and very thin. Did not have a "do not disturb" sign for our door. Walking thru hotel, very run down, wall […] paper peeling. Outside of pool entry door, in hallway, very large puddle of water, with just a "wet floor" sign sitting in the middle of puddle. Would not recommend this hotel. Read moreGenuine Hotels.com guest review
Very unhappy with my room and the way they handled it.Genuine Hotels.com guest review
The person who picked us up at the airport, checked us in and then even took us to the airport the next day was rude, never even thanked us for staying at the hotel or when we generously tipped him. He only said a short, curt "hi" to us after we greeted him when he picked us up at the airport. We rode in complete silence for the entire trip.I had phoned […] the hotel earlier that evening to get some basic info. He was totally inconvenienced at having to take my call. I would of cancelled my reservation after that call but I had prepaid the room. He was just as aloof the next morning. The hotel is lovely, but the customer service was unacceptable. He acted like an arrogant teenager instead of a professional adult. Read moreGenuine Hotels.com guest review
"Toilet was broken."
Toilet was broken. Had to park on the side because no spaces left. My sleep number bed wouldn't work. Had to pay an extra 10 dollar fee for some reason.Genuine Hotels.com guest review
"Close to airport"
Convenient hotel for flights out. Have a shuttle every 15 to 20 mins. Our flight was late retuning and they ran the shuttle after quitting time (midnight) just for us...how nice was that!!! Older hotel needs a little updating but felt safe and welcomed by staff....worked for me!!Genuine Hotels.com guest review
"Location is the best part of this hotel"
The walls were paper thin and the workout room was dirty and worn down. Breakfast included runny eggs, sausages, cereal, bread and dirty glasses. Young kids (teenagers and 3-5 yr olds) running up and down the hallways screaming, trying to open doors etc forced us to place a call to the desk at 2:30am, but nothing was done to correct the behaviors and […] they lasted for over an hour. The lock to our room was broken, the bathroom had peeling paint and rust. We won't be back. Read moreGenuine Hotels.com guest review
Not what we expected. Rooms were in the middle of a remodel or something. LCD TV looked like it was hanging by a thread. Breakfast dishes looked dirty. Small workout room. No iron in our room. Parking was a nightmare, all cars in lot were for park and shuttle to airport.Genuine Hotels.com guest review
"beyond it's prime"
. We checked in around 3:30, I couldn't help but notice dirty glasses at a bar that didn't open until 5:00. Either the staff had helped themselves or last call glasses went uncleaned. I had to ask that clean towels be restocked in the pool area and water in the hot tub was green. this hotel reminded me of a horse beyond it's prime, you can still see […] traces of how it must have been 10 years ago, however the years have not been kind due to neglect, it's time to call the Vet. we will not be staying at this hotel on any of our future weekends in Kansas City. Read moreGenuine Hotels.com guest review
"Plaza Hotel in Kansas City MO."
When I first walked into the lobby of the Plaza I was impressed. As I walked down three hallways to get to my room, my impression went down hill. the floors were dirty, walls needed painting, dust everywhere. Dead plants at the back entrance doors. The room was not that great, the bathroom tub needed work done. Twice my key card did not work. one of […] the back doors did not open and was not told that it was an exit door only. Sunday when the room was cleaned the sheets were not changed and my coffee cup from that morning was not picked up. Won't stay here again. Read moreGenuine Hotels.com guest review
"Abandoned by American Air, rescued by Plaza Hotel"
Diverted flight from Mpls in snowstorm, arrived Kansas City at 1145 pm, so in that context I am bias. However, the hotel was convenient, pleasant, clean.Genuine Hotels.com guest review
"wouldn't stay here again"
Room was not real clean. Breakfast area is very dirty. Elevator didn't work. Mop buckets standing around. Stairs and hallways smell like smoke. Great shuttle service. Parked at the hotel for less than airport. I just like things cleaner and in decent repair. Couldn't eat there again for sure.Genuine Hotels.com guest review
Hotel is aged but clean and tidy. Staff was friendly. Good place and very reasonably pricedGenuine Hotels.com guest review
very dispointed about the stay but I GUESS THAT WHAT U PAY FOR.VERY STAY AGAIN.Genuine Hotels.com guest review
"It had easy access to airport and was clean"
Rooms had a warm feeling to them. The breakfast bar was nice with hot foods and fresh fruits.Genuine Expedia guest review
"There was a wasp in our room!"
There was bug which looked like a bed bug on one of the pillows so my friend killed it and brought it down to the front desk and they made her feel like she was crazy. The girl said it was a lady bug. There's no way that was a lady bug! It was so late we decided to just stay out. Right before lights out there was something that flew out if the desk […] lamp. It was a wasp!!! Called the front desk for help, the guy refuses to come up and after explaining that we have kids up here he comes up and couldn't find the wasp so left. The wasp comes back 15 mins later and the front desk gives us a new room. I paid for a room with fridge and microwave. Second room did not have that. Every time we ask for assistance it was like pulling teeth. No one seemed willing to help. This 2 night stay was what felt like a hotel nightmare. Will never stay again and I suggest no one else should either. Beware Read moreGenuine Hotels.com guest review
"Tale of Two Hotels"
Exhausting-my first(1st) room was on the first floor, dirty, run down, I believe the sheets had not been changed. Noise from the party at the pool and in the hall was loud enough to keep me awake. I called the office, they said it would calm down. At one a.m. I packed and walked to the front desk. They gave me a third floor room, clean, quiet and nicely […] furnished. I could have been in a different hotel. The ratings above are based on my first room. Read moreGenuine Hotels.com guest review
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