"You get what you pay for!"
Hotel was nice. Fairly clean. Very close to the airport. The breakfast was free and you get what you pay for. It was so-so. The room was fine, except for a few ants in my bed and the nightstand. It wasn't bad for the price.Genuine Expedia guest review
"Fine little hotel"
Easy location, Clean rooms, the indoor pool & hot tub were fantastic after a long day. Breakfast was a little lackluster and the shower drained slow but enjoyed the stay with a large group of friends. Preferred the Hotel bar next door at the Sheraton, but liked our room rates.Genuine Hotels.com guest review
"It was ok"
location was fine, price is OK. the hotel is in need of some repairs.Genuine Hotels.com guest review
"Could have been better"
The clerk who checked us in was alright. He ran my credit card to cover incidentals. We came for morning breakfast, wanted some waffles. Waffle iron was off/unplugged. Attendant wasn't around but there was still batter available for the iron. Some of the fruit was very low in stock. Tables in the dining area needed cleaning. It was about 8:30 or 8:45, […] but the breakfast area should have been kept up better, even near the end of breakfast. Housekeeping came by while we were in the room. We asked for a fresh set of towels, soap and shampoo. She was short one washcloth and gave us a very soiled bath towel. It was disgusting. When we checked out, the clerk on duty didn't give me a receipt showing they didn't charge me for incidentals. Told me I got my receipt from Expedia, who I booked my room through. He told me so with a mouthful of breakfast. The room was okay. It was non-smoking. I used the rest room about 2 am and it smelled as if someone had just smoked a cigarette in the rest room. Not sure if a smoking room shares ventilation with our rest room, but it wasn't pleasant to smell in our non smoking room, #139. Read moreGenuine Expedia guest review
"Very nice hotel in Kansas City, friendly staff"
My first trip to Kansas City. The Plaza Hotel was very nice. The staff was very friendly and accommodating, to my requests. The room, that I stayed in was very nice, as well. The restaurant/bar area was great and they served some really good food, as well. I also liked the concession stand area, that they had in the hotel. Definitely would stay there […] again. Read moreGenuine Expedia guest review
"Cheap, but disgusting!"
Thank goodness I only needed to sleep there for about 5 hours. It was just an icky motel. I would have never stayed there if I had my husband or kids with me. I just needed a place to stay near the airport for a 24 hour trip. Booked through Expedia hotel/car combo. Cheap, but bad hotel!Genuine Expedia guest review
Registration staff suggested we take our rental car back the night before our early-morning flight which we ended up doing. They sent a shuttle to pick us up and then we took the shuttle the next morning to catch our flight. Had we waited until the morning to return it we may have missed our flight so this was an excellent suggestion!Genuine Expedia guest review
"I do not recommend this hotel."
Poor service, poor room condition. Urine on bathroom wall.Genuine Expedia guest review
My husband and I went to KC for a weekend getaway. We're always skeptical about staying somewhere new. We were greeted politely as soon as we walked in and helped right away. The guy behind the desk offered us directions and answered our questions. Our room, although had some water damage in the corners, was large and comfortable. The bed was amazing! […] Breakfast was nothing special but it's free and there. The only complaint I had is that the pool could have been heated up. Close to the airport, cheap parking if you need to leave your car while your gone (free while you stay at the hotel), anda short 15 minute drive to downtown. I would definitely stay again! Read moreGenuine Hotels.com guest review
"You get what you pay for"
All-in-all this was a good stay. The hotel was not as clean as I am used too, mostly around the pool area. The beds were very, very comfortable. The breakfast was very minimal, but it was free. I am glad I didn't pay more than I did for this hotel.Genuine Hotels.com guest review
"Good for a quick stayover"
Several family members stayed here for 1 night while in the KC area. It is very convenient to the airport and they were quick to arrive with the shuttle when I called. They were having some internet connectivity issues when I arrived but other than that, everything was in working order. Beds seem really hard at first, but they do sleep comfortably. […] Hotel is due for a renovation, but it isn't run down or anything. It was clean and comfortable. Kids enjoyed the indoor pool, especially since KC was having a cold snap while we were there. We didn't stay for breakfast so I cannot comment on that. Lobby is nice. Staff was friendly. Overall, no complaints. Read moreGenuine Hotels.com guest review
"Dirty, broken, slow,"
The hotel is old, service is slow but people are nice. It smells like a retirement home, smoke and mold. The carpet and flooring is breaking up, the elevator takes longer to go 1 floor than our last hotel took to go 15 and feels like it's out of the haunted mansion, the door to the hotel room is loose and hardly shuts right... Now your in the room and […] trip over the bulging carpet, the toilet is put together wrong and doesn't flush (we fixed it), the wall mount for the TV ( a piece of particle board) is 20 degrees slanted and the beds look and feels like stiff queen sized hospital beds, (which gave someone a rash) This hotel needs to be burnt down for cleanliness sake. Read moreGenuine Hotels.com guest review
"Upgrades desparately needed"
The carpeting in the room was very loose and bumping. Pillows were very old and didn't hold much shape. Wallpaper was bubbling off the wall. Tv reception was not good at all. Elevator was very rickety - had a bad odor.Genuine Hotels.com guest review
"Not a typical 3 star"
While this place did have all the amenities of a 3 star, it was not the quality you typically expect of a three star. There were many small maintenance issues that needed to be address. The carpet in our room was coming up from the wall, the lobby and halls could uses some touch up on paint and varnish. The beds very extremely uncomfortable. They appeared […] to be something that was suppose to be plugged in and aired up. However, they were not, which left them feeling very weird, almost like sleeping in a taco. With very weird air pockets here and there. The hot tub had a scum ring all the way around the top. Which I would think should be very easy to clean, however it was not. Nothing else was really dirty other than the hot tub and except for the bed it was a very nice stay. Just not a typical 3 star, but it also was priced much less than a typical 3 star as well. Read moreGenuine Hotels.com guest review
"Has the essentials"
After reading the online reviews, I was apprehensive about staying here. My experience actually was much better than I anticipated. The room was large and well lit. The carpet was worn, but the desk and chairs were in good condition. The bed was awkward. It was a sleep number mattress; one side was super soft and one side was very firm. That did not […] turn out to be a problem because I like a firm mattress so I slept on the firm side. The bathroom was updated, which was nice to discover as that had been a complaint of many of the reviews. The pool and hot tub were clean; however, there does not appear to be pool towels. I did not get up for breakfast either day because I don't do mornings, not even for free food. The front desk staff were friendly and courteous on checkin and checkout. This place overall could use a makeover, but I feel I got what I paid for. Read moreGenuine Hotels.com guest review
"I would not stay here again."
Beware that if you book thru expedia you will have to pay an extra fee to park your car. Just FYI fellow travelers.Genuine Expedia guest review
"Older but comfortable"
Older hotel, was supposed to have a complimentary "free" breakfast, but they apparently stop serving it @ 9:30am even on Sundays-wasn't told that when we checked in. Was awakened by hotel staff @ 9:30 am wanting to know if we were checking out @ 11am...that along with no breakfast was annoying. The hotel definitely needs some TLC, however our room was […] clean & the bed was comfy-especially since we didn't arrive until the wee hours of the morning (1:30am). Couple of nitpicks-door lock was hard to maneuver & the hot/cold were reversed on the shower knob. All in all we'd stay there again if needed. Read moreGenuine Hotels.com guest review
I was only there for an overnight before catching an early plane. People friendly and place nice.Genuine Hotels.com guest review
Manager said my shuttle was free, then after I took it said I had to pay 55 dollars. Then after arguing, he went behind my back and charged my credit card.Genuine Expedia guest review
"Not what was advertised"
Full Hot Continental Breakfast - with waffles - turned into Eggs and Sausage, and the sausage made everyone that ate it sick to their stomach the rest of the day. The kitchen is not run well at all, food was not at temp, etc. We had two double queen rooms and, they put us on different floors. We booked it early, but yet the same booking did not get […] placed together. The room we were in had a broken bed (fell in towards the floor). No in-room refrigerators. And one had air conditioning that was not working well. Would double think staying here again. Read moreGenuine Hotels.com guest review
"WORST HOTEL IN KC"
Booked on Hotels.com, 2 nights flying out of KC needed park and fly. Upon checking in they charged me an additional charge for the park and fly because I booked on-line. First room they gave me flooded not sure where the water came from. Flew out and returned a week later very late at night. They gave us a room that had an orange construction grade […] extension cord running from one side of the room to the other to power the lights. The air conditioner was running but we discovered that only the fan was blowing that it didn't cool. Upon looking at it we saw that the cord had been cut and taped back together. The Coffee pot in the room was so gross there were bug wings in the water reservoir part.. It was so late and we were so tired we closed our eyes and prayed there wasn't any bed bugs. In the morning we spoke with the mgr who acted like it was normal with what we found. Read moreGenuine Hotels.com guest review
"Great place to stay"
They have sleep number beds so you can adjust it to your comfort. This I was not aware of, but being that I have back issues it was GREATGenuine Expedia guest review
"Hotel by the Airport"
The hotel was close to the airport. Staff were friendly.Genuine Expedia guest review
"Close to everything"
I liked the location where the hotel is and the person who checked us in was so sweet and understanding also she knew what she was doing. The bathroom shower was not so good, the water was way too hot and the rug that was in the bathroom was a mini throw towel and the tub was really slick. I enjoyed the stay otherwise. Thanks for making our stay fu […] n Read moreGenuine Expedia guest review
"Great for a one night stay"
Excellent location and proximity to the airport. Shuttle service and park'n'fly is fabulous. Our room was less than desirable. Needs lots of maintenance, beds not comfortable, and breakfast was 45 minutes late so we didn't get to eat before we had to leave for our flight.Genuine Hotels.com guest review
"Felt like Royalty"
I was greeted and treated like royalty by the entire staff. Room was clean upon arrival and each day. Price was very affordable, and not far from the mall. Highly recommended. Helped my romantic getaway become the perfect getaway. Thanks staff!Genuine Hotels.com guest review
This place is in need of work. Requested microwave and fridge, didn't get either. A/C was broken. Pool and hot tub were absolutely filthy. Water damage in room, swear there was mold, could smell it! Not enough parking and what was there was barely big enough to fit a small car. Other hotels close by, just stay there.Genuine Hotels.com guest review
"My worst experience ever!"
We checked in at 10 pm and noticed that the bathtub is clogged. Called the front desk for about 15 minutes. Finally they picked up. She said we are gonna find a room for you to change. Nobody called! In the morning, a guy at the front desk said that the manager is not in the hotel and you have used a third party to reserve the hotel. So we can not do […] anything for you, leave for now, and call two days later and talk to the manager. I first called Hotels.com; they called the hotel and they denied the whole thing! They said that they had offered us to change our room, but we have refused!!! Then I called the hotel and asked to talk to the manager. After two days, I finally found manager. I started explaining the situation and once I said that we were four people in the room (the room had two queen beds and was for four people, AND I specified the number of people as four when I reserved in Hotels.com) he kept saying "you are a liar, you didn't say that you are four people"! After hearing this, I wanted to kill this person over the phone if I could! Instead of listening to my complaint, he kept saying that and evaded answering me. I seriously suggest you to avoid staying at this hotel. Though it was big and clean, these people that are working there are strangely charlatan! Read moreGenuine Hotels.com guest review
"Water on the floor"
I booked a non smoking room. The room we were given had been a smoking room in the past. There was a wet spot on the carpet just outside the doorway to the restroom. The bed was worn out. The room was creepy. We arrived late and left very early in the morning. We did call the front desk and let them know about the wet spot on the carpet but for […] no linger than we were going to be there we chose not to move. Read moreGenuine Expedia guest review
"For Sleeping only"
The hotel was fine for sleeping. It is near airport but sound was not a problem . If you are going to spend any time in the room, their cable doesn't have any of the ESPN channels and only about 15 channels available. They also provide parking and a shuttle to the Airport, so with the hotel only about half or less full there were nearly no parking spots […] available for the guests. Neither of these issues would prevent me from staying again. Read moreGenuine Hotels.com guest review
The management and morning staff has horrible customer service, shuttle guy was rude and breakfast was cold. Had to change room once because tub was dirty with hair in it. The hotel itself is beautiful and can be a grand hotel but the staff was undesirable.Genuine Hotels.com guest review
"Save your headache"
Hotel was not very clean, no pool access after 10pm, ice machines didn't work, doors didn't latch, and POOR customer service from the owner!!Genuine Hotels.com guest review
Not good smelt like mold in the rooms bed was a rock with a whole in the middle of it. Never againGenuine Hotels.com guest review
Very disappointed in this hotel!! Will not stay there again. The carpet was damp no matter where u walked. The coffee maker did not work. You only get one free drink(specified as a Bud light). You have two people in the room. Doesnt make sense! So we go to the bar and bless the bartender's heart, she is unable to pour a draft beer correctly, nor knows […] how to open a bottle of corona. We had fun with her and helped her out. The bar & restaurant closed at 10p. Too early for our liking. Pool was unavailable up due to the chlorine issue Overall the manager tried but he simply has a problem filled hotel. It was a far cry from the pics of the hotel that we saw. Simply would not recommend the stay for anyone. Read moreGenuine Hotels.com guest review
"DISGUSTING AND RUDE- Filthy, stinky, falling apart"
We arrived late and went to our first room, the sleep number bed did not have air- i went to call the front desk but the phone didnt work. So i went to the front desk and the girl didnt know what to do , and she admitted that. She had to find someone else, so he came to the room looked at the bed and he couldnt figure it out. So they moved us to a different […] room with a regular mattress. The room was suppose to be non smoking but reeked of smoke, burn holes in sheets, shower curtain smelled. The carpet in front of the sink was soaking wet! If you stood on it, it made a puddle! The carpet was coming up from the floor and the floor was covered in mold! The front desk said there was nothing they could do. The second night we got back and neither one of our keys worked, instead of apologizing and trying to fix it, the girl was very rude and had to give me multiple keys, numerous times. I went to check out and needed a receipt but the guy working said he couldnt give me a receipt he was extremeley rude! The maintenance guy was standing there and i told him about everything, and decided to argue with me saying it was my problem no one told him about everything broken and the moldy soaking wet floor! Neither one of the guys apologized or even cared! IGNORANT PEOPLE! The breakfast was a disgusting joke, and we were scared to even eat! THIS HOTEL IS HORRIBLE AND DISGUSTING AND ZERO CUSTOMER SERVICE! The staff was a complete reflection of the hotel- dirty, rude and ignorant! Read moreGenuine Expedia guest review
"last minute stay"
I made a reservation at the last minute and had no problem getting a room. Service was on point, very courtious and professional. Hotel condition was fair, not my first choice but would stay again if nessasaryGenuine Hotels.com guest review
Bed felt like I was sleeping on the floor. I have never slept in a bed that hard and uncomfortable. Beer bottle caps under the bed,Genuine Expedia guest review
"An ok stay"
The dining area was unclean. Cereal in the booth seats. The elevators smelled musty& had something dripping down it, but was never cleaned. Our room had 4 clearly visible paint stains. The shower leaked all over.Genuine Hotels.com guest review
The staff wasn't the friendliest. There was an odor in the elevator and hallway. The hallway was like 85 degrees. The room smelled old. The towels were hard. The soap was super small. It smelled like a wild animal died outside on the parking lot.Genuine Hotels.com guest review
"AVOID AT ALL COST!!!"
Place was dirty and smelled bad. Bathroom smelled of urine & glitter on the floor. Iron broken & leaked. Went to check out (since we could not stay there) and Management refused a refund since we booked the two nights in advance through Expedia. Owner asked for proof of dirt and smells and started yelling & cursing at me. When I showed him the dirt […] on the floor he kicked me out of his hotel & was extremely rude. Said he was tired of people like me. Then he lied to Expedia and told them that I was rude to his staff so that he would not have to give a refund. Worst experience I have ever had. Read moreGenuine Expedia guest review
"A Pleasant Couple of Nights"
I was pleasantly surprised by my two night stay. I was welcomed by a young man who not only carried my things to my room but also was kind enough to bring me ice. I had asked for a room that was not too far to walk due to recent knee surgeries. I was given a room that made my stay much easier. During the time there I was treated extremely well. Although […] the hotel was an older one my room was clean. The hot tub was large. I would have liked a heated pool but the children loved the size. The breakfast had both hot and cold items. I was pleased enough to make a reservation for a future flight that will leave very early. Try the hotel for yourself. Read moreGenuine Hotels.com guest review
"Nice staff, terrible hotel"
The staff was very nice, however our rooms A/C did not work and the room was not cleaned at all.Genuine Expedia guest review
"Not bad for the price"
The staff was very nice and the breakfast was good as well. Hotel needs some maintenance and the house keeping staff could use an upgrade as well. It smelled old and there was a water leak in the hallway that went unattended for the two days we were there.Genuine Hotels.com guest review
"Convenient to the airport"
Upon first entering the hotel, it smelled musty to me. It's clear that it is on the older side but it was clean and well kept. There was a dog left alone in a room barking from 9-11pm but keep in mind the management has no control of that. The included breakfast was simple but nice.Genuine Hotels.com guest review
"right by the airport..."
I was comfortable during my stay :)Genuine Hotels.com guest review
The staff was very friendly and helpful. The beds were great and it was very quiet.Genuine Expedia guest review
Dirty hotel, worse breakfast , not a clean bathroomGenuine Expedia guest review
"Nice Room, Hotel is awful"
The room was good... comparable to a Marriott Courtyard. But, the hallways, broken elevators, everything else was pretty ghetto. There isn't enough parking (see other comments, its true). But for the money, it works.Genuine Hotels.com guest review
I did not like the eggs or sausage.. I love eggs and sausage, but not the way that they were prepared there... The rest of the breakfast was great though..Genuine Hotels.com guest review
I had a 5 a.m. Flight out of KCI and the hotel was booked pretty full it was very loud I had to be up at 3 a.m. And could not fall asleep until 1 a.m. Because it was loud and kids were running through the hallways my phone in the room did not work so I couldn't get a wake up call when I called downstairs they said that they would bring one however no […] one brought anything to my room, there was hair still in my tub, if it wasn't for my flight out the next morning I would not have stayed at this hotel. Read moreGenuine Hotels.com guest review
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