"Not a good stay"
We checked out after seeing our room.Genuine Hotels.com guest review
"Close to Chiefs training camp"
So so. Breakfast is a joke.Genuine Hotels.com guest review
The hospitality was great. The only bad flaw was not enough breakfast food for the guestGenuine Hotels.com guest review
"Handy for Chiefs training camp at St. Jo"
Stay was ok. Parking lot was full..had to park in Fairfield's lot. Morning breakfast was very poor.Genuine Hotels.com guest review
Dirty! Happy we weren't there long.Genuine Hotels.com guest review
"Not a 3 star hotel!"
I was looking for a cheaper 3 star hotel to stay in for a couple of nights while my wife and I did some shopping. I saw this hotel rated at 3 stars for $56 per night, I thought "what a steal!" During check in there was a manager or hotel employee yelling at a guest. The guest told me not to stay at the hotel. We decided to stay anyway. Got in the room […] and it was old and run down. The toilet seat was disgusting, the shower grout was black in some spots, I was looking for a plug in for the phone charger and there was an inch of dust behind the bed. The "full hot breakfast" was a joke! Powdered eggs and something that resembled sausage links. We passed on those items, but saw a sign for a waffle maker and thought "that'll get us by". We looked and looked but no waffle maker to be seen. So last resort, "we'll just have toast", one look inside the toaster and lost our appetite all together. It was black and disgusting. So after going to McDonald's for breakfast and shopping all day we thought a dip in the pool would be refreshing. Not so much! It was filthy with a bunch of stuff floating in the water. The only positive was the staff, they were very friendly and quick when we ordered more towels. In a nutshell, if u can get past the filth and don't plan on taking advantage of breakfast, its an ok place to stay. For us, next time I will pay for a cleaner hotel. Read moreGenuine Hotels.com guest review
I spent the night after arriving back from a business trip. Our flight was delayed due to weather and a diversion. I arrived after midnight. Although the hotel typically does not provide shuttle service that late, they accommodated me due to the circumstances and picked me up, which was greatly appreciated.Genuine Hotels.com guest review
"sufficient overnight stay"
Our stay was adequate but not impressive. The "breakfast" was the worst I have ever seen. It is a real stretch to even call that breakfast. Cereal is a cheap and fairly safe thing to consume but their milk was powdered.Genuine Hotels.com guest review
"terrible customer service"
hotel had comfort beds...mine didnt work and was hard as a rock....took hour and a half to book into hotelGenuine Hotels.com guest review
The hallways smelled strongly of smoke and the pool area was a little dirty.Genuine Hotels.com guest review
"I expected something better than what it was."
I went solely of the pics from their site, and the inclusion of breakfast, rooms needed edging along walls and baseboards, hair in the corner of the bathroom, tub would not drain, took more than five minutes between each shower and it was four of us, breakfast was a joke, furniture in the lounge area was so visibly dirty, was not happy and would not […] go there again. Read moreGenuine Hotels.com guest review
"Stay at better & worst"
Hotel was okay for the price. Room was clean & comfortable. Breakfast was lacking a bit, but it was fresh. Pool & Jacuzzi were nice....had to ask front desk for pool towels. Overall, okay stay. Would stay again if the price is the best around.Genuine Hotels.com guest review
Hotel completely booked. Therefore, parking was not easy, service not always at its best. Room did not come with refrigerator as requested. But still quite good value for the money.Genuine Hotels.com guest review
"Close to airport"
Breakfast offered was less than desirable, The room was large and bed was great!Genuine Hotels.com guest review
Complimentary breakfast needs work. Whatever you do you should do with excellence or not do it.Genuine Hotels.com guest review
The hotel was nice staff were friendly and room was nice and clean, my family and I stayed three day and housekeeping came to clean my our room everyday and they did a very good job. Thenks to all the staff. The hotel needs some updates but otherwise comfortable. Thanks againGenuine Hotels.com guest review
"No major complaints"
Very nice staff, very easy to check in and out. Our room was clean and comfortable. I think the only complaint I had was that the hallways smell a little funny and the glasses we were provided with at breakfast were pretty grimy, kind of gross.Genuine Hotels.com guest review
My wife and I stayed here July 2014 for our Anniversary. We got a good deal on this website and were just looking for a cheapish hotel in a decent area to stay for two nights. We didn't know what to think when we first pulled in. The parking was horrible but there are a ton of lots close by to park at with no problem. The staff was super helpful when […] we were checking in and very patient with a guy who was being a total jerk checking in before us. When we got up to our rooms we were shocked at how nice and big the rooms were. We will for sure we staying here again if we are in the KC area. Read moreGenuine Hotels.com guest review
"Room was better than expected, breakfast horrible."
After reviewing all the reviews on hotels.com I was not expecting it to be perfect. However , the room was in good condition and comfortable as well as clean. I was told that there would be hot breakfast from 6 to 9 am. I went to have my breakfast at 8 and all the food was gone. There was one guy behind the counter who was more confused then us. The […] coffee was out, there were no cups or plate and the whole buffet had like 1 cup of scrambled eggs left. Read moreGenuine Hotels.com guest review
They park cars for people going to the airport, leaving no parking for people actually staying at the hotel. Very outdated hotel!Genuine Hotels.com guest review
"Won't take responsibility for problems."
I reserved this room for my wife and daughter after arriving at the KC airport very late at night. Parking was grossly inadequate. The first room provided was not made up. When another room was provided that room was very warm (AC not running, no air moving) and the toilet had some mildew and would not flush after one initial flush. It took over an […] hour for the room to cool off to the point of being comfortable. The continental breakfast was below acceptable quality and staff was rude to customers in the breakfast area. We understand that these things happen from time to time. However, recovery is everything right along with customer satisfaction and this hotel did nothing to take responsibility for any of these issues. That's why I gave them a 1 overall. Hotels.com did take responsibility and did their best to make it right. We will use hotels.com in the future. We will not stay at Plaza Hotels again. Read moreGenuine Hotels.com guest review
Before I reserved the room I read the reviews & decided to purchase anyways. Worst decision ever! After we checked in we went up to the room & surprise, the light in the bathroom did not work! There was dead bugs in the light fixtures. There was a rust/mold spot on the ceiling by the tub. Not to mention there was a funny smell in thr hallways, not so […] much in the room though. When I went to the front desk to complain they basically told me that I could not cancel my reservation. I offered to pay whatever fees they had been charged by Hotels.com & even the price of the room for one night.....no luck!! The lady was rude and blunt, not to mention her lack of customer service skills...or any type of people skills for that matter! Then while I was discussing what to do with my husband, I heard them talking about me as if I wasn't there! Needless to say, we were forced to spend the weekend there. I was able to get them to change our room, but it wasn't any better. I would NEVER stay here again!!! The price is so not worth the headache!! Read moreGenuine Hotels.com guest review
"at least it was clean"
The room was clean. The remote for the television didn't work. There wasn't a clock in the room. It had two telephones in the room neither worked.Genuine Hotels.com guest review
"The worst hotel I have ever been to."
The agent at the counter, who claimed to be the manager, was so rude and nasty at our check in that we declined to stay. The lobby was nasty and the hotel was dirty. The rudest staff I have ever encountered. We went to another motel. I would never recommend this hotel to anyone.Genuine Hotels.com guest review
"Reasonable value close to airport"
The Plaza Hotel appears to be an older hotel with some updates having been done, but more are needed. The room was comfortable for the one night I stayed, the carpeting looked to be newer but the tile in the shower surround was tan and salmon, very dated. The general condition was clean and the staff very friendly, however if you are breakfast eater […] skip the continental offering and pay for your breakfast elsewhere. Read moreGenuine Expedia guest review
Best part close to the airport. However very hot room. Had to park on side since so many park there to avoid paying to park at airport. Very average. Glad they held my pre-paid room. Basically served a purpose..Genuine Hotels.com guest review
"Not as bad as I thought"
Weekend softball tournament needed one night. Got there late and they bent over backwards for me and my daughter to make sure we got something to eat and drink. The AC wasn't working in my room and no problem switched me without any problems.Genuine Hotels.com guest review
When I first showed up to check into my room, they were out of hotel keys. The first desk clerk was very friendly and embarrassed about the situation, but they were completely out. She pulled an old Ecolodge key out of her purse and activated it to our room. Then we got into our room only to have 3 light bulbs burnt out and no plug to our bathtub drain. […] The maintenance kindly responded to our light bulb situation, but we had no plug our entire 2 night stay. The breakfast was less than satisfactory, the plates were dirty and food was cold. The overall hotel needs some upgrades, We could tell it was a nice hotel 20 years ago, but it seemed that nothing had been cleaned or upgraded since then. I will not return to this hotel... Read moreGenuine Hotels.com guest review
"Perfect for our needs"
We arrived late at night and the hotel picked us up from the airport quickly. We were snoozing in a very short time.Genuine Hotels.com guest review
i'll never pay to stay at this hotel again. the room smelled of mold and mildew. owner was very unprofessional and ignorant. i regret spending my money there.Genuine Expedia guest review
"Should be a 40$ hotel"
Rooms stink, gym is like a closet old hotel, super 8 next door looks fresher than thisGenuine Expedia guest review
"It was ok"
Nothing spectacular. Glad I only paid $80/night however you get wat you pay for. Asked for plates one night because I brought bbq ack to my room and they told me they don't give out plates. As if I were to steal them and they would never see them again. Very unaccommodating.Genuine Hotels.com guest review
"Very good experience."
I am very grateful to all people working in Hotel. Room was very nice and clean. Squeaky clean bathroom, towels, and bedding. Huge and very comfortable bed. And relatively quit conditioner. Parking and location is good. Night manager was very helpful with my stomach issues and helped me with making my soup. Definitely will be staying there again if […] my life take me back there. Thank you! Read moreGenuine Expedia guest review
"LOL - bed was missing the cushion springs"
When I checked in the room they gave me was hot, ok, so I turned on the AC... it worked, then I went to grab something cold to drink - only to come back to go to bed, and then found out that the left half of the KING size bed was like a black hole! I literally fell through the mattress into the box spring. I was so tired I slept on the opposite side. […] The soap... LOL - was so small and paper thin. Make sure you bring your own. Read moreGenuine Hotels.com guest review
It was nice, liked the free breakfast and the rooms.Genuine Hotels.com guest review
I selected this hotel based on price and location. While there are hotels closer to Worlds of Fun this one is an easy commute to the park. The bed was really comfortable. My wife ate at the restaurant in the hotel and was very satisfied. We feel we got a great deal. We will stay again.Genuine Hotels.com guest review
an older hotel, clean and beds were comfy. Front desk staff not so great.Genuine Hotels.com guest review
Ac didn't work; restaurant not open; room's electrical outlets not screwed in; breakfast meagerGenuine Expedia guest review
"Poor management and maintenance"
Mattress in our room had a large hole in the middle. Never going back, $100+ for this mess of a place is too much. Hotels.com should take it out of their listing.Genuine Hotels.com guest review
"Not all that or what you see in pics"
No thanks....Genuine Hotels.com guest review
If you are looking for a hotel for the night just to lay your head, this is the hotel for you. If you are looking for a hotel that has been kept up nice with amenities for more than one night, then I would go elsewhere. The staff was nice, but I can't say that for the hotel itself. Our room had Select Comfort beds, however, the controls were not available […] to be able to adjust the firmness of the beds. The only reason I knew they were Select Comfort beds, is because I dropped something on the floor and had to look under the bed and found the controls and air pumps. We had wallpaper torn and hanging as you entered into the room and a loose toilet seat. We stayed at the hotel for 2 nights and returned after 3:30 the second day and our room was not cleaned. Someone did come later and ask if we needed anything. There were no towels available in the pool area, when we asked for towels, we were told some would be brought down but no towels were ever delivered. We ended up using towels from our room. Parking is extremely limited because of the hotel's policy to allow travelers to leave their cars parked at the hotel while they are out of town. Read moreGenuine Expedia guest review
"room was not ready 12:30 AM !!!!!!!!!!!!!!!!!!!"
checked in room was still not made up . when asked for a different room none were available ,Genuine Expedia guest review
"VERY POOR CUSTOMER SERVICE."
Horrible experience I have never been so offended with a hotel manager as I was with this one. His uncaring rude behavior is unacceptable. Be mindful if you choose to use their "airport shuttle service" or book a room upon your return. There also seems to be no communication between staff. Arrogant jerks.... I will NEVER stay at this hotel again. Rip […] off.... Read moreGenuine Expedia guest review
Fair, staff not helpful or friendly. Carpet in room was nastyGenuine Expedia guest review
"A hotel well past it's prime"
The phrase that comes to mind with this hotel is simply "comically bad" thinking of the trip. Arriving at the hotel we first noticed how awful the parking situation is, this is due to their park and fly program with customers parking in the hotel lot. After a nice long drive around the parking lot trying to find a spot and then another long walk to […] the building, we were greeted with a broken door and a sign pointing you to the other end of the building. After checking in (from a less than pleasant front desk) we headed up to the room to find wallpaper falling off the walls, light bulbs out, a toilet seat half attached, and no toiletries anywhere to be found. We headed downstairs to check out the fitness center and again had to laugh at how poorly maintained things were. The fitness center consists of a Nautilus smith machine, treadmill, cycle, and stair climber. This may sound ok but the room was so tiny that you couldn't actually use the bench properly with the smith machine, the treadmill stuck and bounced, the stair climber would randomly drop from the top to the bottom without tension, the cycle had an odd popping noise with every rotation, the room was so tiny you couldn't use the bench with the smith machine, the water cooler didn't have any form of cup to actually drink the water, and to top it off there was a nice pile of dirty towels thrown in the corner. Again, the only phrase that comes to mind when I think about the stay is "comically bad". Read moreGenuine Hotels.com guest review
For the deal I thought I was getting on the hotel, my initial thoughts on the place were less than expected. I was not the only person staying, but could only get one key. Maybe they were almost out. We weren't allowed a late checkout, which I feel is pretty commonly allowed these days. The room was nice, tv channels limited. Overall it was not bad, […] I'm just saying I might check out other places before going there again. Read moreGenuine Hotels.com guest review
Very friendly staff. Hotel itself needed some upgrades like newer beds and furniture. Doors from pool looking out to the deck were screwed shut. Overall great stay for the priceGenuine Hotels.com guest review
My room smelled like somebody just puked in it. There solution was to spray air cleaner!!Genuine Hotels.com guest review
"Plaza Hotel- Seen better days."
The hotel ownership had apparently changed hands. Had prior been a Wyndham. Was independent and needed a good scrubbing.Genuine Expedia guest review
"hotel near airport"
Chose this hotel because it was near airport, had shuttle service and on-sight eating. The kind lady who checked us in also ran the bar, waited tables in the dinning room and advised us she was the night auditor. Needless to say, dinner took close to two hours as she had six tables to take care of while we were there. Our table of four was presented […] with two different menus; I ordered steak, which meant she had to make a trip to the kitchen to "make sure they still had steak"; lucky me, there was "one left"; however, the baked potato that came with my meal could not be cooked because the microwave had just failed. The food was average to say the least. Morning check out time did not correlate with the room cleaning crews schedule. The crew set up their carts in the hallways before 9:30am. I was traveling with a handicapped person and negotiating the hallway with a walker/wheelchair was nearly impossible. There was also a language barrier, so I could not really communicate that I needed them to move their carts. VERY FRUSTRATING. Two of the cleaning crew had a hair-pulling fight in my presence. The shuttle driver was very helpful and went out-of-his way to assist me with my handicapped Mother. He was on time, as we had scheduled. This man also worked behind the desk, when needed, and served the breakfast buffet. Read moreGenuine Expedia guest review
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