"Don't stay here"
This hotel smells bad and the beds are uncomfortable. It looked dirty. don't let the price fool you.Genuine Expedia guest review
Terrible Hotel. I would NEVER stay there again. The beds were hard on the ends and sunk in the middle. The confortor was stained. I was extreemly dissapointed. It took over 20 minutes to check in. Only one person at the desk while four others just stood around. The lobby smelled of greesy fried foods.Genuine Hotels.com guest review
Dirty, stained, bed cover, window drapes, bath towels and carpet. Only one wash cloth in room and it had a stain on it. No ironing board in room and iron had something melted to it. All wood furniture was warped and trim falling off. Window drapes stained from window leaking. Room infested with ants. Electrical outlets broken and coming out of walls. […] No mini fridge or night stand clock. HVAC unit cover was off and filter clogged. Felt like I was in the Bates Motel... I should have gone camping... Read moreGenuine Expedia guest review
Dirty bedding, broken plumbing, dirty dishes. Yuk yuk yuk Won't stay here again!Genuine Expedia guest review
"Older Hotel - Bought out - Trying hard to Improve"
This is an older hotel that has been bought out and the owners and employees are trying hard to renovate and improve. It was very reasonably priced and very close to the KCI-Expo - walking distance.Genuine Hotels.com guest review
Room needs upgraded. Stayed on 1st floor and room was not same as room had previously on 2nd floor. Mattress very worn out. Carpets ripped. Cannot believe the difference in rooms from one floor to the next.Genuine Hotels.com guest review
"2 thumbs down"
Bugs in the room. The cheapest quality towels that felt like sandpaper, the cheapest tissue and toilet paper. Breakfast was poor and the 'napkins' were bathroom dispenser towels. Had to stay there because most of my usual hotels were booked, but never again. To the Plaza owners: costco sells great TP, napkins and tissue. That alone would improve your […] guests stay. Oh and only 1 elevator in a 7 story hotel. Read moreGenuine Hotels.com guest review
Our room had some holes in the wall, stains on the floors, a dirty toilet and some gum or something like it on the base boards. Our room wasn't very clean but we aren't the type to complain to the hotel. We wouldn't stay here again.Genuine Hotels.com guest review
Staff was friendly and accommodating. My only complaint was the parking, as this property also sells park and fly, and makes finding a spot to park your car difficult.Genuine Expedia guest review
"Great price, clean room"
I only wanted to spend a short night at a hotel close to the airport. I stayed in an executive room, which included a microwave and a fridge. The bed was comfy, the room was clean, and everything worked. It was a pleasant, quiet night and I wouldn't hesitate to stay here again.Genuine Hotels.com guest review
Staff was friendly. I enjoyed the Breakfast that came with the room. I loved the hot tub, and the pool, but when I went to dry off, the towels had huge holes in them! The room was nice and clean. very relaxing atmosphere, and I would return for another stay.Genuine Hotels.com guest review
The place was extremely shabby but clean. The walls in the unit were a bright olive drab which made the place appear very dark. The television in the bedroom was a big old tube television and the flat screen in the living room was small. There were three people in the front desk area when we checked in and it seemed we were disturbing their conversation. […] We tripped on carpets because they were bowed in the middle of the room. BUT -- the place was clean and spacious. Good inexpensive place to crash, but we wouldn't go back. Read moreGenuine Hotels.com guest review
Outdated and not very cleanGenuine Hotels.com guest review
"This was a disgusting hotel!"
We arrived at the hotel in the evening and as we walked into the hotel it smelled awful. We got to our room on the 3rd floor and it stunk and we were developing headaches. The hotel staff found a new room on the 3rd floor and it was 84 degrees in that room. We were sweating and the air conditioning didn't make a difference as it was coming out warm […] from the a/c unit. The fix-it guy walked in, took the filter out of the a/c to make it work better and then came back again with a fan to make the room cool off faster. The temp of the room came down to 82 within an hour. We packed our stuff and decided to leave. We were told by the hotel staff that they had another room on the first floor with 2 queen beds. My husband and I have 7 kids and live locally. We were just wanting a night out. We have a king bed at home, so a queen bed would be ridiculous. We went to the side and talked about it. A few minutes later we approached the front desk and told them we would take the queen room and they told us they already sold it. They asked if we would like to go back to the sweltering room so we went to the side and talked about it again. They guy ran up to the room, checked and the temp was 78. After talking about it for a few minutes, we regrettably decided to take the sweltering hot room because they told us we would not get a refund for our night's stay, so we again approached the front desk and lo and behold, that room had been sold. We left. Never got our money back. Read moreGenuine Expedia guest review
Hotel was nice and good price, only problem I had was the bathroom. It needed maintenance.Genuine Hotels.com guest review
"Night with someone special"
I loved the room and the outdoor area. The bed was very comfortable. The hotel is a little run down, but for the price, I was very pleased. I didnt like the rules on no breakfast brought back to your room in the AM. It was very quiet. I enjoyed my stay.Genuine Hotels.com guest review
The only complaints we have are, lack of shower pressure from the shower heads, no hotel information in the rooms and no remotes to control the beds.Genuine Hotels.com guest review
Hotel needs complete overhaul. Outlet hanging out of wall in room, bare wires showing. Heater in room, knobs stripped so could not be adjusted. Hotel staff was notified that there were lumps in the milk on the breakfast bar and they put the carafe back on the breakfast bar and said it was OK.Genuine Expedia guest review
"Will not stay again."
Overall the stay was not great. When I sat on the bed and lift my feet to lay down I rolled into a whole in the middle of the bed. The pillows and the bed was horrible. Bedding was wrinkled. They moved us to another room which was not much better. The hotel bar was not stocked.. Did not have this or that. Liked the convenience of the park and fly.Genuine Hotels.com guest review
"The parking sucked...but otherwise it was fine."
Minus one star for the poor parking situation. The provide long term parking for the airport, which means you are fighting for spaces constantly. The air conditioning in our room wasn't the greatest, but it was fall so we just left the patio door open and it was nice enough. Our room had SLEEP NUMBER BEDS!!! One didn't, but the other one did!! It was […] totally awesome!! Read moreGenuine Hotels.com guest review
"You get what you pay for!"
Hotel was nice. Fairly clean. Very close to the airport. The breakfast was free and you get what you pay for. It was so-so. The room was fine, except for a few ants in my bed and the nightstand. It wasn't bad for the price.Genuine Expedia guest review
"Fine little hotel"
Easy location, Clean rooms, the indoor pool & hot tub were fantastic after a long day. Breakfast was a little lackluster and the shower drained slow but enjoyed the stay with a large group of friends. Preferred the Hotel bar next door at the Sheraton, but liked our room rates.Genuine Hotels.com guest review
"It was ok"
location was fine, price is OK. the hotel is in need of some repairs.Genuine Hotels.com guest review
"Could have been better"
The clerk who checked us in was alright. He ran my credit card to cover incidentals. We came for morning breakfast, wanted some waffles. Waffle iron was off/unplugged. Attendant wasn't around but there was still batter available for the iron. Some of the fruit was very low in stock. Tables in the dining area needed cleaning. It was about 8:30 or 8:45, […] but the breakfast area should have been kept up better, even near the end of breakfast. Housekeeping came by while we were in the room. We asked for a fresh set of towels, soap and shampoo. She was short one washcloth and gave us a very soiled bath towel. It was disgusting. When we checked out, the clerk on duty didn't give me a receipt showing they didn't charge me for incidentals. Told me I got my receipt from Expedia, who I booked my room through. He told me so with a mouthful of breakfast. The room was okay. It was non-smoking. I used the rest room about 2 am and it smelled as if someone had just smoked a cigarette in the rest room. Not sure if a smoking room shares ventilation with our rest room, but it wasn't pleasant to smell in our non smoking room, #139. Read moreGenuine Expedia guest review
"Very nice hotel in Kansas City, friendly staff"
My first trip to Kansas City. The Plaza Hotel was very nice. The staff was very friendly and accommodating, to my requests. The room, that I stayed in was very nice, as well. The restaurant/bar area was great and they served some really good food, as well. I also liked the concession stand area, that they had in the hotel. Definitely would stay there […] again. Read moreGenuine Expedia guest review
"Cheap, but disgusting!"
Thank goodness I only needed to sleep there for about 5 hours. It was just an icky motel. I would have never stayed there if I had my husband or kids with me. I just needed a place to stay near the airport for a 24 hour trip. Booked through Expedia hotel/car combo. Cheap, but bad hotel!Genuine Expedia guest review
Registration staff suggested we take our rental car back the night before our early-morning flight which we ended up doing. They sent a shuttle to pick us up and then we took the shuttle the next morning to catch our flight. Had we waited until the morning to return it we may have missed our flight so this was an excellent suggestion!Genuine Expedia guest review
"I do not recommend this hotel."
Poor service, poor room condition. Urine on bathroom wall.Genuine Expedia guest review
My husband and I went to KC for a weekend getaway. We're always skeptical about staying somewhere new. We were greeted politely as soon as we walked in and helped right away. The guy behind the desk offered us directions and answered our questions. Our room, although had some water damage in the corners, was large and comfortable. The bed was amazing! […] Breakfast was nothing special but it's free and there. The only complaint I had is that the pool could have been heated up. Close to the airport, cheap parking if you need to leave your car while your gone (free while you stay at the hotel), anda short 15 minute drive to downtown. I would definitely stay again! Read moreGenuine Hotels.com guest review
"You get what you pay for"
All-in-all this was a good stay. The hotel was not as clean as I am used too, mostly around the pool area. The beds were very, very comfortable. The breakfast was very minimal, but it was free. I am glad I didn't pay more than I did for this hotel.Genuine Hotels.com guest review
"Good for a quick stayover"
Several family members stayed here for 1 night while in the KC area. It is very convenient to the airport and they were quick to arrive with the shuttle when I called. They were having some internet connectivity issues when I arrived but other than that, everything was in working order. Beds seem really hard at first, but they do sleep comfortably. […] Hotel is due for a renovation, but it isn't run down or anything. It was clean and comfortable. Kids enjoyed the indoor pool, especially since KC was having a cold snap while we were there. We didn't stay for breakfast so I cannot comment on that. Lobby is nice. Staff was friendly. Overall, no complaints. Read moreGenuine Hotels.com guest review
"Dirty, broken, slow,"
The hotel is old, service is slow but people are nice. It smells like a retirement home, smoke and mold. The carpet and flooring is breaking up, the elevator takes longer to go 1 floor than our last hotel took to go 15 and feels like it's out of the haunted mansion, the door to the hotel room is loose and hardly shuts right... Now your in the room and […] trip over the bulging carpet, the toilet is put together wrong and doesn't flush (we fixed it), the wall mount for the TV ( a piece of particle board) is 20 degrees slanted and the beds look and feels like stiff queen sized hospital beds, (which gave someone a rash) This hotel needs to be burnt down for cleanliness sake. Read moreGenuine Hotels.com guest review
"Upgrades desparately needed"
The carpeting in the room was very loose and bumping. Pillows were very old and didn't hold much shape. Wallpaper was bubbling off the wall. Tv reception was not good at all. Elevator was very rickety - had a bad odor.Genuine Hotels.com guest review
"Not a typical 3 star"
While this place did have all the amenities of a 3 star, it was not the quality you typically expect of a three star. There were many small maintenance issues that needed to be address. The carpet in our room was coming up from the wall, the lobby and halls could uses some touch up on paint and varnish. The beds very extremely uncomfortable. They appeared […] to be something that was suppose to be plugged in and aired up. However, they were not, which left them feeling very weird, almost like sleeping in a taco. With very weird air pockets here and there. The hot tub had a scum ring all the way around the top. Which I would think should be very easy to clean, however it was not. Nothing else was really dirty other than the hot tub and except for the bed it was a very nice stay. Just not a typical 3 star, but it also was priced much less than a typical 3 star as well. Read moreGenuine Hotels.com guest review
"Has the essentials"
After reading the online reviews, I was apprehensive about staying here. My experience actually was much better than I anticipated. The room was large and well lit. The carpet was worn, but the desk and chairs were in good condition. The bed was awkward. It was a sleep number mattress; one side was super soft and one side was very firm. That did not […] turn out to be a problem because I like a firm mattress so I slept on the firm side. The bathroom was updated, which was nice to discover as that had been a complaint of many of the reviews. The pool and hot tub were clean; however, there does not appear to be pool towels. I did not get up for breakfast either day because I don't do mornings, not even for free food. The front desk staff were friendly and courteous on checkin and checkout. This place overall could use a makeover, but I feel I got what I paid for. Read moreGenuine Hotels.com guest review
"I would not stay here again."
Beware that if you book thru expedia you will have to pay an extra fee to park your car. Just FYI fellow travelers.Genuine Expedia guest review
"Older but comfortable"
Older hotel, was supposed to have a complimentary "free" breakfast, but they apparently stop serving it @ 9:30am even on Sundays-wasn't told that when we checked in. Was awakened by hotel staff @ 9:30 am wanting to know if we were checking out @ 11am...that along with no breakfast was annoying. The hotel definitely needs some TLC, however our room was […] clean & the bed was comfy-especially since we didn't arrive until the wee hours of the morning (1:30am). Couple of nitpicks-door lock was hard to maneuver & the hot/cold were reversed on the shower knob. All in all we'd stay there again if needed. Read moreGenuine Hotels.com guest review
I was only there for an overnight before catching an early plane. People friendly and place nice.Genuine Hotels.com guest review
Manager said my shuttle was free, then after I took it said I had to pay 55 dollars. Then after arguing, he went behind my back and charged my credit card.Genuine Expedia guest review
"Not what was advertised"
Full Hot Continental Breakfast - with waffles - turned into Eggs and Sausage, and the sausage made everyone that ate it sick to their stomach the rest of the day. The kitchen is not run well at all, food was not at temp, etc. We had two double queen rooms and, they put us on different floors. We booked it early, but yet the same booking did not get […] placed together. The room we were in had a broken bed (fell in towards the floor). No in-room refrigerators. And one had air conditioning that was not working well. Would double think staying here again. Read moreGenuine Hotels.com guest review
"WORST HOTEL IN KC"
Booked on Hotels.com, 2 nights flying out of KC needed park and fly. Upon checking in they charged me an additional charge for the park and fly because I booked on-line. First room they gave me flooded not sure where the water came from. Flew out and returned a week later very late at night. They gave us a room that had an orange construction grade […] extension cord running from one side of the room to the other to power the lights. The air conditioner was running but we discovered that only the fan was blowing that it didn't cool. Upon looking at it we saw that the cord had been cut and taped back together. The Coffee pot in the room was so gross there were bug wings in the water reservoir part.. It was so late and we were so tired we closed our eyes and prayed there wasn't any bed bugs. In the morning we spoke with the mgr who acted like it was normal with what we found. Read moreGenuine Hotels.com guest review
"Great place to stay"
They have sleep number beds so you can adjust it to your comfort. This I was not aware of, but being that I have back issues it was GREATGenuine Expedia guest review
"Hotel by the Airport"
The hotel was close to the airport. Staff were friendly.Genuine Expedia guest review
"Close to everything"
I liked the location where the hotel is and the person who checked us in was so sweet and understanding also she knew what she was doing. The bathroom shower was not so good, the water was way too hot and the rug that was in the bathroom was a mini throw towel and the tub was really slick. I enjoyed the stay otherwise. Thanks for making our stay fu […] n Read moreGenuine Expedia guest review
"Great for a one night stay"
Excellent location and proximity to the airport. Shuttle service and park'n'fly is fabulous. Our room was less than desirable. Needs lots of maintenance, beds not comfortable, and breakfast was 45 minutes late so we didn't get to eat before we had to leave for our flight.Genuine Hotels.com guest review
"Felt like Royalty"
I was greeted and treated like royalty by the entire staff. Room was clean upon arrival and each day. Price was very affordable, and not far from the mall. Highly recommended. Helped my romantic getaway become the perfect getaway. Thanks staff!Genuine Hotels.com guest review
This place is in need of work. Requested microwave and fridge, didn't get either. A/C was broken. Pool and hot tub were absolutely filthy. Water damage in room, swear there was mold, could smell it! Not enough parking and what was there was barely big enough to fit a small car. Other hotels close by, just stay there.Genuine Hotels.com guest review
"My worst experience ever!"
We checked in at 10 pm and noticed that the bathtub is clogged. Called the front desk for about 15 minutes. Finally they picked up. She said we are gonna find a room for you to change. Nobody called! In the morning, a guy at the front desk said that the manager is not in the hotel and you have used a third party to reserve the hotel. So we can not do […] anything for you, leave for now, and call two days later and talk to the manager. I first called Hotels.com; they called the hotel and they denied the whole thing! They said that they had offered us to change our room, but we have refused!!! Then I called the hotel and asked to talk to the manager. After two days, I finally found manager. I started explaining the situation and once I said that we were four people in the room (the room had two queen beds and was for four people, AND I specified the number of people as four when I reserved in Hotels.com) he kept saying "you are a liar, you didn't say that you are four people"! After hearing this, I wanted to kill this person over the phone if I could! Instead of listening to my complaint, he kept saying that and evaded answering me. I seriously suggest you to avoid staying at this hotel. Though it was big and clean, these people that are working there are strangely charlatan! Read moreGenuine Hotels.com guest review
"Water on the floor"
I booked a non smoking room. The room we were given had been a smoking room in the past. There was a wet spot on the carpet just outside the doorway to the restroom. The bed was worn out. The room was creepy. We arrived late and left very early in the morning. We did call the front desk and let them know about the wet spot on the carpet but for […] no linger than we were going to be there we chose not to move. Read moreGenuine Expedia guest review
"For Sleeping only"
The hotel was fine for sleeping. It is near airport but sound was not a problem . If you are going to spend any time in the room, their cable doesn't have any of the ESPN channels and only about 15 channels available. They also provide parking and a shuttle to the Airport, so with the hotel only about half or less full there were nearly no parking spots […] available for the guests. Neither of these issues would prevent me from staying again. Read moreGenuine Hotels.com guest review
Reviews and ratings contained within this site are the subjective opinions of customers and suppliers; they do not represent or reflect Hotels.com’s position. Neither Hotels.com nor the parties involved in providing review content shall be held liable for any damages of any sort resulting from use of these reviews
We are now watching this hotel on your travel dates
( - )