The Plaza Hotel was a nice hotel and looked very very vintage. The service was good and staff was friendly. The hotel on the inside was a little run down. The carpet in the hallways were frayed and wore out but clean. The tile portion of the floor looked dingy and out dated. The room was nice but the bed was uncomfortable, had we not looked under the […] bed (right before check out) we would have never known it was a sleep number bed because we were not informed. The complimentary breakfast could have been better but wasn't bad for hotel food. Read moreGenuine Hotels.com guest review
"Room was not clean as it should've been."
This hotel needs to be cleaned more. Room service only came one day. The covers had cigarette burns in them. Floor were nasty inside and outside the room. I wish I'd had picked a different hotel.Genuine Expedia guest review
"Close to Kansas airport"
Close to Kansas airport.Close to Kansas airport.Close to Kansas airport.Genuine Expedia guest review
Room was very clean considering I'm a former housekeeperGenuine Expedia guest review
"Older Hotel Building"
The staff was very nice but the hotel definitely has seen better days, the dishes for the breakfast were very stained with hard water marks and the food was mediocre, over all it did the trick for a quick couple nights stay. The Pool area was okay. The rooms were clean.Genuine Hotels.com guest review
"Clean hotel near airport"
Hotel was clean. Location was very near the airport. Staff was friendly.Genuine Expedia guest review
Staff was helpful. My bathroom had some issues. The towel rack was loose and the screws were no property installed. Other than that, it was good.Genuine Hotels.com guest review
"Great people, terrible conditions"
The hotel is hard to get to unless you know your way around the area. The staff was great. Overnight manager heard our complaints. Kevin the cook/maintenance guy fixed the sink, light, and was polite enough to call before he came. The needed a light fixed, the sink fixed, the vent fan in the bathroom did not work, the mattress was collapsed in spots, […] it smelled like the previous renter bathed in perfume, the ceiling is falling down on the way to the pool, and the cleaning crew did not clean the pool area (lots of soggy crackers and beer bottles). Read moreGenuine Hotels.com guest review
It was ok some parts of the hotel were roughGenuine Hotels.com guest review
old and usedGenuine Hotels.com guest review
the king size bed had a empire size crater in the middle!!Genuine Expedia guest review
Don't expect a complimentary breakfast. It was 8:45 a.m. and there was no milk, eggs, sausage, and fruit. Brought it to the attention to the owner whom responded that he doesn't have to provide that . Then went on a tyrant that there will be no more breakfast and threatened to call the cops and have us evictedGenuine Expedia guest review
Our first disappointment was seeing that the hotel's small parking lot was also full of cars from being promoted as a $4 'park and fly'. Just about everything in this hotel needs updated. In a few areas, including the hallway to access the pool & hot tub, there are either missing tiles or noticeable water damage to the ceiling. The carpet is old, worn, […] discolored, tile floors are filthy, and be prepared to hold your breath in the elevators that reeked of either smoke or a sour smell. A few positives there were a Samsung flat screen TV, nice refrigerator, and the bathroom sink was updated. However, the king bed in our room seemed comfortable at first but we realized by morning that it was actually quite old since there was little back support in the center. The free breakfast did have good scrambled eggs, fresh pineapple, and fruit juice. One recommendation I would give the kitchen is to do a better job of washing your dishes. No one enjoys drinking from glasses that appear cloudy. There seems to be a general lack of concern here for maintaining, what appears to have been at one time, a quality hotel that would provide customers with a positive experience at a fair price. Read moreGenuine Expedia guest review
"doesn't live up to the name"
grounds were littered with trash and debris. Lack of adequate parking, had to park in the grass behind the building. Holes in the walls of the bathroom where the towel bar had been removed and re-anchored two inches above the old location. The power outlets were bulging from the wall in the bathroom. The tile throughout the halls were cracked and dirty. […] It was very dark and dingy. Would not go back at any price. It certainly isn't anything like the Plaza Hotel in downtown Kansas City! Read moreGenuine Hotels.com guest review
"It was okay"
The pool isn't as nice as it looks online. The staff was very friendly and helpful. The rooms were okay. If you are just looking for a place to sleep it was fine.Genuine Hotels.com guest review
Continental Breakfast area was messy and ran out of food by 8:30am.Genuine Hotels.com guest review
"Close to airport"
My phones did not work and the sleep number bed was not pluged in, however the room was fine for sleeping. Not a room to take my family to, but good enough to sleep to leave on a flight early in the morning. Staff was very nice.Genuine Expedia guest review
"comfortable easy stay near airport"
After a bit of a slow check in, staff were friendly and hotel was clean and comfortable. Shuttle to airport was on time and driver was also friendly.Genuine Hotels.com guest review
Very nice room and view of amenitiesGenuine Hotels.com guest review
"Park and Fly"
I drove to KC to fly to Mexico for vacation, I chose the Plaza because of it's park and fly option and closeness to the airport. Paid $4/night to park and the Plaza provided a shuttle at 4:40 in the AM to the airport. Very convenient, hotel was clean and staff very friendly.Genuine Hotels.com guest review
"Plaza hotel- eh"
Nice hotel, rooms were okay, service was borderline horrible. The woman on the phone didn't mention paying extra for parking and the man at the front desk acted like he hated his life, so he was going to make yours miserable too. The hot tub was luke warm which was a big disappointment. The beds were the low quality sleep number beds, not very comfortable […] and the pillows felt like they shoved ripped up jeans into a pillow case. My husband wanted to buy a drink from the fridge in the lobby but the boy at front desk "didn't have any change" so he wouldn't let him buy it. I probably won't go back. Read moreGenuine Hotels.com guest review
"Plaza Hotel in KS MO"
The room was ok, the pictures made it look alot bigger than the room actually was. We had trouble with the hot water getting hot. We had to call down to the front desk a few time for assistance. Our toilet handle was broke and therefore you had to hold the handle down to flush the toilet. I was not able to take full advantage of the continental breakfast, […] pool, lounge, fitness room so I'm not sure what those area was like. Overall for the money, the stay was not bad. Read moreGenuine Hotels.com guest review
"this is not as nice as a holiday inn express"
the breakfast was a joke, no hot water in thermos the buffet is dark and so is dining room. was satisfied with the shuttle serviceGenuine Hotels.com guest review
Very friendly and helpfulGenuine Hotels.com guest review
The room was very clean, the beds comfy, the Internet connection fine, the refrigerator clean, and the pool lovely. Best: the hotel accepts pets! Evening staff and the daytime manager were friendly and helpful. Downsides: Hallways were unkempt, keys did not work in the back lot door, breadkeeper was broken, only 3 of 5 lightbulbs over the sink worked, […] light in private bath flickered, plug to refrigerator impossible to get to, and Hotels.com implied that a rollaway or couchbed was available but that was not the case. Read moreGenuine Hotels.com guest review
Hotel heaters not working, no hot water, food was bad, heater in room not working.Genuine Hotels.com guest review
The staff made a point (on more than one occasion) of telling us they could not accommodate certain requests because we booked on Expedia. Seemed pretty miffed that we had not booked directly with them. Shuttle to airport was great -- both drivers were very friendly and helpful.Genuine Expedia guest review
"Things are not as they're advertised..."
Our trip was just to get away for a few days, relax and enjoy what we thought was going to be a really, really nice hotel at a reasonable price ...The front staff was friendly had helpful (not the most professional however) they advertise an "LCD TV" for your viewing pleasure ... not in our room, we had about a 20" old CRT type television. I'd say one […] of the worse things is the parking, it's a "park and fly" type hotel, so there is literally no parking in the front of the hotel, the second night we had to park in the back, then the keys don't work on the back doors so we had to walk all the way around in 20 degree weather in the middle of the night, not the safest thing to do... Probably won't stay there again ... we'll go elswhere for sure... Read moreGenuine Hotels.com guest review
The hotel was nice but when I got to the room the shower curtain rod was broken and the tv that was mounted on the wall was loose. The beds were hard and the rug was coming up from the floorGenuine Hotels.com guest review
We couldn't find a place to park as there is no specified place for long-term parking so anything goes. We finally found a space in the back of the building, then had to drag our luggage all the way around to the front entrance because our keys did not work! The front desk man was very unhelpful and we did not even get our wake up call for the next […] morning to catch our early flight! Good thing we had our alarm on our phone set as back up. I will not be staying there again!!!! The front lobby is beautiful, but the rooms are just okay at best. I was very disappointed in our experience there even though it was close to the airport, next time we will pay more and get a better place to stay. Read moreGenuine Expedia guest review
Faceplate on bathroom outlets loose and hanging off. Shower curtain worn and dingy. Bed was weird.Genuine Expedia guest review
At 3am when my boyfriend got back after having car trouble the hotel management called the police and made us leave saying our kind of people were not welcome. He was covered in dirt and mud from fixing the car and if we are up at 3am we must be on drugs. So after a horrible night we had to leave. We have stayed here at least once a month for last year, […] until this we never had a problem. We wont go back again! Read moreGenuine Hotels.com guest review
"Close to airport"
Just slept here prior to and after returning from air flights. Quiet enough for sleeping.Genuine Expedia guest review
"Perfect place to stay"
We were there on business in Kansas City, MO and this hotel kept coming up in our searches. Decided to go with it, check in was fast and easy, Restaurant was clean and food was awesome, the attendant there was very personable and worth it, price was very fair and adequate on portions.. THe rooms were very nice and clean, Didn't like the sleep number […] bed in the room though, Felt like I was sleeping on an air matress. NOT GOOD.. Everyone was friendly and used the pool and Jacuzzi which was nice to have after a hard day at the show... WILL STAY HERE AGAIN!!!! Read moreGenuine Hotels.com guest review
"Three-Star Rating is Questionable"
I stayed one night at the Plaza Hotel because I had an early morning flight out of the Kansas City airport. The hotel provides free shuttle service to and from the airport and was even kind enough to pick me up at the rental car facility instead of the airport terminal. Although I had a very good experience, I question the three-star rating. This hotel […] seems like a hotel that was once very nice but has had maintenance neglected over the years. There was nothing major wrong, just a bunch of little things that you wouldn't expect from a three-star hotel. I was completely satisfied with my stay, but I also did not pay a three-star price to stay here. I probably would have been less satisfied if I had payed a three-star price. With that said, the bed was one of the most comfortable hotel beds that I have ever slept in. I would stay here again if flying out of Kansas City just for that. Read moreGenuine Hotels.com guest review
Everyone is very nice and helpfulGenuine Hotels.com guest review
booked because i could stay the night before and shuttle to/from airport and leave my car. sounded easy peasy. wake up call didnt happen as scheduled and shuttle to airport was scheduled for 640 am. but the driver thought it was 6am. thank goodness bc could have been a disaster in a missed flight. no soap/shampoo/conditioner for shower. outside keypad […] broke so had to walk all the way around bldg to get in. no apologies ir effort to make right Read moreGenuine Expedia guest review
"Close to the airport, but..."
The hotel is close to the airport but old and dated. The tile floor is cracking in areas. The 2nd floor hallway smelled of smoke. I did not receive maid service one of the three days I stayed there. I had to ask the person at the front desk to go back to the kitchen and get more waffle batter for the continental breakfast since the batter pitcher was […] empty each day when I arrived. Read moreGenuine Expedia guest review
"Will no stay again"
Upon arrival we had the shuttle driver clap his hands at us to move our car,nothing spoken to me, just hand clapping. Parking lot was not cleared of ice and snow nor was the walk ways to each hotel door. The 1st door we were told to enter into the hotel was broke, leaving us to tread thru the ice and snow to the 2nd door. That left that side of the […] hotel with only ONE door for an exit. Sleep Number beds did NOT work, 1 kept deflating and the other didn't have a remote, but exposed wires! The baseboards were off the wall and it took 15+ mins to get hot water in that room. Ice machine was broke and pulled away from the wall. Front desk stated we needed to go to another floor or come to them for ice. Went to a COKE vending machine to find money/dollars area pulled out and broke, more wires exposed! The swimming pool had towels laying everywhere and empty bottles laying on tables, left the pool area. Trash cans over flowing with trash. We had 2 towels in our room that had big yellow stains on them. Breakfast was horrible,didm't stay. Upon leaving I asked the front desk for a manager to discuss the issues, was told he didn't get in until 2 pm that afternoon. The young man at desk wrote down the issues I gave him and I asked to have the manager call me and if he wanted to see pictures of things, I had them. I still haven't heard from any manager at this hotel and its been 3 days since our stay. Will not return! Read moreGenuine Hotels.com guest review
"Hotel stay 2/15"
In the first room we were given - when we entered it was extremely hot, the thermostat was set on 87. The toilet did not flush. The young man at front desk came up and tried to fix it. Then told us to wait there he would get us a new room. The toilet in the second room was stopped up. Staff had to come up and get it working. This room was extremely […] cold and we were told not to set the thermostatast past 80. It barely warmed up by morning. The bed was uncomfortable, mattress was higher in middle - not good for sleeping. When we went to get shuttle, front staff could not find our car information slip for parking. That took almost ten minutes of looking and we finally had to fill out a new one. Staff that waited on us was condescending. We will not book here again nor recommend the hotel. Read moreGenuine Expedia guest review
"It was good"
Nice hotel good breakfast in the morning and clean rooms at a good priceGenuine Expedia guest review
"Not Well Maintained"
The Hotel was poorly maintained, the parking lot remains largely un-shoveled although neighboring hotels are all cleaned, the door close to where we parked was out of service, the functional door was propped with a styrofoam cup with the hand-written words "door stop" on it. The Ice Machine on our floor was out of order, the hot water was out all night […] but back on in the morning, thank goodness. Pictures in our room were laying on the floor but hooks still up in the room. The Guest is not the number one priority, saving dollars at the inconvenience of the guest is. Read moreGenuine Hotels.com guest review
"We didn't pay a lot, and we got our money's worth."
The hotel is aged and looks it in many places. The room was comfortable and clean, but again, you could see the age in the facilities. The parking lot had not been plowed and was very slippery. A little salt would have helped. The breakfast was just OK, with not a lot of variety. We first had a room on the first floor, but asked for a switch to the […] top floor since there appeared to be a lot of children in the hotel and it would have been noisy near the pool. Read moreGenuine Expedia guest review
"okay but seems poorly managed and maintained"
Not a great place. One bed was unusable but it may have been an electronically adjustable bed. The restaurant did not have heat so we ate in the room. I have never seen so much dust from not being cleaned in any hotel in the country. Doors were not serviceable and closed off also.Genuine Hotels.com guest review
"Definitely not a 4 star hotel."
Room was dirty and the wall paper as coming off the wall. The staff was very pleasant. I would rate the lobby and grill with 3.5 stars, but the room was a 2.5 star.Genuine Expedia guest review
"Very snowny and cold day."
Mci was having a white out day and very cold. We went to Plaza hotel the day before for a 6:30 flight. The parking was nice and the shuttle going was great. The lobby and halls and restaurant were all very cold not sure why. our room was also cold when we got there . We could turn up the heat there and we were comfortable. The breakfast was not gre […] at. Read moreGenuine Expedia guest review
"Close to the location of my meeting site."
Overall I was not impressed with this hotel. I went into the hotel with an open mind and wanted to give it a fair chance to make a good impression. Right away the parking was a problem. They rent out their parking lot for airport park and ride, and it was very difficult to find a place to park. The check in went without problem, but the floor where […] my room was located had an odor to it like musty carpet, or lingering cigarette smoke. The room itself was adequate and had sleep number beds, however the control for the bed was loud, and did not respond very well. The room looked old and outdated, and the bathroom had old fixtures that needed to be replaced. The indoor pool area where we took out grandchildren to swim was extremely cold and had broken out skylights, and we could only stay for a very short period of time even though the pool and hot tub were heated. The free breakfast buffet was skimpy and unappetizing to say the least. My wife picked up a plate and pulled her hand away with old ketchup still on the bottom of the plate stuck to her hand. Needless to say we did not stay for breakfast. I took my shower at 8:00 am and there was no hot water. It was lukewarm at best and cold when it came out of the shower head. This could be a very nice hotel with the proper care and maintenance, and it was plain to see that it has received neither. I would not recommend this hotel to anyone, regardless of the cheaper cost of the stay. Very disappointed to say the least! Read moreGenuine Hotels.com guest review
"OK hotel - could use a good cleaning"
The parking lot was snow covered & sidewalk packed. When I said something about snow removal, I was told they did it a few days ago & then it snowed again. Apparently, only one snow removal a year.! We were there 2 nights & it was never shoveled. Furnace was broke so lobby, bar, & breakfast area was freezing. Rooms were Ok. Breakfast was good, but things […] just needed cleaned. Same waffle batter on the floor from the day before. Read moreGenuine Expedia guest review
pool was closed by health department!!!!!!Genuine Hotels.com guest review
"Rooms were clean though rooms need remodeling"
Room meets minimum requirements of a hotel as the bed is comfortable and rooms quiet. Don't expect any thing fancy hereGenuine Expedia guest review
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