Great location and hotel. The housekeeping staff didn't do a great job of cleaning the room and had to be talked to a couple of times. Everything else was fine.Genuine Hotels.com guest review
"Lots of space"
The room we got on the second floor (218) was very large and had a nice sitting area. We traveled with two young kids and were able to setup our pack-n-play and little 3'x3' sleep tent with no problem. The room also had a very useful sink/fridge area that let us keep drinks cool and wash out the kids cups. This place is perfect for families.Genuine Hotels.com guest review
"easy to get to"
It was very nice. especially the breakfast the next morning.Genuine Hotels.com guest review
"Great stay but it missed a few things"
Hyatt I thought based on the newer ones had a deal with bath & body and I looked forward to that inviting smell in the lobby but it wasn't there. Also the toiletries weren't the b&b products I have found in other Hyatt's. But the item that grossed me out was the vinyl shower curtain. I've gotten spoiled to the ones they can take down and wash. Prefer […] those over the cloudy kinda mold smelly vinyl. This one was clean but I smelled a tinge of odor. Regardless of my spoiled hotel ways the bed was great, room clean, and area very good! So I still have it a 5 all the way around! Would recommend to anyone that doesn't see my comment as an issue for them :) I just travel too much. Read moreGenuine Hotels.com guest review
"Not too adaptable"
Standard accommodations were great, but phone & plumbing issues never got resolved despite repeated attempts.Genuine Hotels.com guest review
Response by Hyatt Place Kansas City/Overland Park/Metcalf I am very disappointed to learn that your maintenance issues were not resolved or followed up on . Please know that this will be addressed with all staff members to ensure future service is not affected. I sincerely hope you will give us another chance to give you the service you are deserving of.
"Convenient Location and Friendly Staff"
Would definitely stay again!Genuine Hotels.com guest review
Response by Hyatt Place Kansas City/Overland Park/Metcalf Thank you for sharing your positive feedback - we certainly hope you WILL stay again and look forward to welcoming you back!
"Very Nice Hotel"
I stayed 2 nights on this hotel for training. The room was neat and spacious. One thing that I really like it here is good wifi connectivity. It helped me a lot to do work remotely. I wish they have microwave though.Genuine Hotels.com guest review
Response by Hyatt Place Kansas City/Overland Park/Metcalf I am pleased to hear that you enjoyed your stay with us. Although microwaves are not a standard in our guest rooms, please inquiire at the Front Desk on your next stay to see if wemay accomodate this need for you!
Great hotel with super friendly staff. Miguel was good in giving tips on areas in the city to check out for relocation.Genuine Hotels.com guest review
Response by Hyatt Place Kansas City/Overland Park/Metcalf I am pleased that you enjoyed your stay and that our staff was able to assist you! Good luck with your relocation!
Needs a better bar. Staff was very friendly and helpful.Genuine Hotels.com guest review
Response by Hyatt Place Kansas City/Overland Park/Metcalf I am sorry to learn that our cafe bar was not up to your expectations but am pleased that to hear that our service was! I hope we will see you on your next trip to Overland Park.
Friendly staff, includes free internet and hot breakfast. Comfortable and modern room, but was not sufficiently cleaned as found stray hairs in bathroom that was clearly not mine. Considering price, there are equivalent standard of hotel options in a similar location, some even cheaperGenuine Hotels.com guest review
Response by Hyatt Place Kansas City/Overland Park/Metcalf Although pleased that our staff and breakfast met your expectations, it is very disappointing to learn that our room service did not. Please know that these issues will be addressed with the appropriate individuals and we certainly hope that you will give us another chance to serve you in the future.
"Place to Lay my Head and decent meal"
UnremarkableGenuine Hotels.com guest review
Response by Hyatt Place Kansas City/Overland Park/Metcalf While satisfying your basic expectation, it is our hope to WOW you on your next visit!
"Loved this hotel!"
Very easy to get to, right off 435 and Metcalf. I really liked this hotel, I will most definitely stay here again!Genuine Hotels.com guest review
Rooms were comfortable, clean and updated. Breakfast was great. Friendly service. Exercise room was not so great (a combo of three treadmills/ellipticals), so that could be improved.Genuine Hotels.com guest review
Room was very nice, but a bit disappointed in the complimentary breakfast. Can get the same at a much less expensive hotel,Genuine Hotels.com guest review
The tub drain was extremely slow, stood in water ankle deep while showering. Triple flush toilet to get paper to go down. The door to the bathroom would stick and the door handle stuck. My Granddaughters got stuck in the bathroom as they could not pull the door open. The power outlets for accessory hook up to the TV did not work. The bulb for the light […] next to bed was burned out. Had 5 people stay in the room and had to ask for the 5th towel every day. ON a bright note the complimentary breakfast was very good every day we ate. Would suggest extending the hours to 1000 am. Since I had prepaid with my credit card they could not offer monetary discount for my issues. Offered discounted stay next time I book there which in all honesty will not happen. Read moreGenuine Hotels.com guest review
The service was good and the location was great. The rooms have been remodeled but the bathroom was remodeled and you can tell that the hotel is older because of popcorn ceilings ect. I would however stay there again if the price was right.Genuine Hotels.com guest review
The Hotel employees were very friendly and professional. The rooms were clean and comfortable. The breakfast was outstanding. Thank you!Genuine Hotels.com guest review
Cleaning staff didn't completely clean room and there was one day where no clean towels or glasses were left. Staff was freindly and helpful. There were several youth sports teams staying there and the staff posted signs to remind of quiet hours and there were not any incidents during our stay.Genuine Hotels.com guest review
"Close to friends"
The room was very clean; the hotel staff very friendly and helpful; close to restaurants, friends and shopping; great breakfast. The workout room was clean, and I could always get the machine I wanted. All of the people at the front desk and the cleaning staff were very friendly. I would definitely stay again. Did I mention the delicious free breakfast? […] Lots of good things to choose from! Read moreGenuine Hotels.com guest review
My sister & I stayed for a shopping trip together. Our beds were very comfortable and the staff was friendly. It was a quiet location. We have stayed at the plaza in the past & could hear sirens and street noise throughtout the night. This location was much better.Genuine Hotels.com guest review
Response by Hyatt Place Kansas City/Overland Park/Metcalf Thank you for taking the time to share your positive experience! I hope you will stay with us again on your next visit to Overland Park and enjoy the many retail stores in our area !
It is very important to me to have a very clean room. When the bathroom is not clean, it is a true turn-off to me and I suspect that the rest of the room is not as clean as it could be either. There were numerous hairs in the tub on our arrival which is such a negative first impression. Please clean your bathrooms better because your hotel does have […] good potential otherwise. The air conditioner/heater is noisy, but I think that actually helped us sleep more soundly...white noise. Will try this hotel again because I have been here once before and did not find anything negative about it. Read moreGenuine Expedia guest review
Response by Hyatt Place Kansas City/Overland Park/Metcalf I want to personally thank you for your feedback. I, as I am sure many, would agree with your expectations. I was pleased to hear that you have stayed with us before and know that this is not our standard. I look forward to your next stay and hope that you will ask for me personally so that I may welcome you back with the service level you are deserving of!
We had a great experience. Nothing I would change. Staff was great, rooms were clean, and very quiet. We would stay there again!!Genuine Hotels.com guest review
Response by Hyatt Place Kansas City/Overland Park/Metcalf We appreciate your positive feedback on your stay - it is always a pleasure to know when we have met our standards and our guests expectations! Thank you for taking the time to post a review and we hope to see you on your next trip to Overland Park!
Great location, plenty of eateries and shopping in the area. Breakfast was great, lots of items to choose from. The room could have been a little cleaner, no fresh drinking glasses or coffee mugs on our 2nd day, stains on the duvet and the couch, kind of dusty. But overall, a nice room for the price.Genuine Hotels.com guest review
Response by Hyatt Place Kansas City/Overland Park/Metcalf Thank you for sharing your experience, please know that your concerns will be addressed and with our new staff so that you next stay will be even MORE enjoyable than your last!
2 mornings without hot water until 7:30 or later; absurdly small toilet/shower/tub area very inconvenientGenuine Hotels.com guest review
Response by Hyatt Place Kansas City/Overland Park/Metcalf I apologize for your stay being anything less than you expected. Please note that we have recently replaced both of our hot water heaters so I can assure you that you will not have to ever wait for a comfortable shower again, and regret that you experienced anything less . I hope you will give us another chance to serve you should you return to the Overland Park area.
good stay for one week. Had a teenage daughter so room could have been bigger.Genuine Expedia guest review
Response by Hyatt Place Kansas City/Overland Park/Metcalf We're glad you enjoyed your time with us, it was a pleasure to have you and your daughter as our guests, and we hope to be of service to you again in the future!
"makes me mad"
Whenever i stay at a Hyatt Place i kick myself for ever staying anywhere else As my 10 yr old would say "its the bomb dad" FantasticGenuine Hotels.com guest review
Response by Hyatt Place Kansas City/Overland Park/Metcalf We couldn't ask for a better compliment than that of your son! On behalf of the Hyatt Place Brand, I am proud that he refers to us as "The Bomb!" Please stop kicking yourself and enjoy a Hyatt Place wherever your travels take you!
Bathroom was run down, turned heat on which produced terrible smell and had to turn off, bad smell during whole stay in halls and lobbyGenuine Expedia guest review
Response by Hyatt Place Kansas City/Overland Park/Metcalf How disappointing for you as it was for me to learn that your stay was negatively effected by an odor. This is highly unusual and I hope our staff was able to address your concerns immediately. I hope you will stay with us again so that we may show you the same pleasurable experience our other guests enjoy and that you are deserving of.
"Great place to stay"
Everything was great. Would prefer bathroom sink/counter not be part of the bedroom though.Genuine Hotels.com guest review
Response by Hyatt Place Kansas City/Overland Park/Metcalf What a pleasure to learn that your stay with us was Great! I apologize that our bathrooms are not what you prefer, but grateful that you still enjoyed your stay! Please come see us again!
We typically stay at Hyatt Place wherever we travel. We were disappointed in this stay as the hotel did not accommodate us with a portable crib (either of the 2 nights). My kids were excited to swim and there was no indoor pool. Our room neighbors were a rambunctious basketball team and it was difficult to get our small family to sleep with all of the […] noise. Read moreGenuine Hotels.com guest review
"Clean room and close to city center"
We really enjoyed staying this hotel. Room is clean and bed option is also good. Sofa bed is queen size. This hotel is very convenient for sightseen. We could enjoy Kansas City must-see sights from south to north.Genuine Hotels.com guest review
"Comfortable hotel - priced reasonably"
The personnel were all pleasant and helpful. The rooms and breakfast were a cut above other hotels we have stayed at in the KC 435 area.Genuine Expedia guest review
The hotel was nice but the elevator was extremely slow & stopped on multiple floors when no one was waiting on that floor.Genuine Hotels.com guest review
"Great Stay Overall"
We arrived on Friday night/Saturday morning around 2am. The room with 2 queen beds that I had booked a couple of months ago was not available, so they gave us a King with a pullout sofa.. Which was fine, we were just tired. However, that was part of the reason I chose this hotel because they offered 2 queens, not doubles. My teenaged son ended up on […] the pull out couch. We were told to ask in the morning if we could change rooms, but my son said it was ok, so we didn't ask. The staff was very apologetic about it and tried hard to rectify the situation. The breakfast was great! Lots of choices and again the staff was VERY nice and accommodating...always polite, and eager to please! They'd even tell us when they were closing down the breakfast, and feel free to take things to your room, which was good when my kids didn't want to get up, I could at least bring them something. The only thing that needs improvement was the housekeeping. We were in town visiting family, and after breakfast, we would shower and get ready and leave the hotel around noon. We had the COME BACK LATER sign on the door, but they never came back. At night, when we'd return, I'd call for fresh towels, and they were very apologetic and brought them right away, but this happened the first two days, and they only came on the third day. However the staff, again was VERY nice about it. Overall the stay was great! The friendliness of the staff is what will make me chose this hotel again! Read moreGenuine Hotels.com guest review
"a nice get away !!"
It was wonderful!! I would stay there again and the staff was wonderfulGenuine Expedia guest review
"Perfect for our weekend away"
Enjoyed the room and breakfast was very nice!Genuine Hotels.com guest review
"Nice hotel very close to where we needed to be"
Was a very pleasant stay, staff was helpful and friendly, very neat and clean everywhere , Would highly recommend this hotel to my friends and family.Genuine Expedia guest review
"Great location. Easy to find, Nice Place"
I'll be back. Nice PlaceGenuine Hotels.com guest review
Everything was fine other than the bathroom could have been a cleaner. If a hotel bathroom is not spotless my review is always going to be a just OK rating.Genuine Expedia guest review
Room was clean and bed was very comfortable. Breakfast was mediocre at best. Would definitely stay again.Genuine Hotels.com guest review
Overall, this is a fine place to stay. The room was very hot and stuffy, though. Could not reduce heat enough for comfortable sleep.Genuine Hotels.com guest review
Response by Hyatt Place Kansas City/Overland Park/Metcalf Thank you for your feedback on your recent stay. I apologize for any discomfort with the temperature of your room. Please do not hesitate to notify us when any aspect of your stay is not to your expectation as we are here to ensure that your stay is as pleasant as possible. We hope to see you on your next trip to Overland Park!
"Another Day In The Neighborhood"
Very nice hotel with an outstanding staff * The general manager is exceptional!Genuine Hotels.com guest review
Response by Hyatt Place Kansas City/Overland Park/Metcalf Thank you for your appreciation of our staff and management. It is our pleasure to serve you when you are in the Overland Park area!
This was a Valentine's surprise and the stay was excellent. The staff was very nice, hotel was clean and free breakfast in the morning that pretty good with a pretty good selection to choose from.Genuine Hotels.com guest review
Response by Hyatt Place Kansas City/Overland Park/Metcalf Thank you for your review on your recent holiday with us. We are pleased to have been a part of your surprise and to learn that it was a memorable experience!
"Close to attractions"
Loved the hotel experience was great. Close to major attractions.Genuine Expedia guest review
"Close to wonderful restaurants and shopping"
Best suburban location in Johnson County. Nice large rooms, very comfy with everything you need. Wonderful breakfast and ability to order dinner. Very friendly staff. Free internet and free parking, beats the high rises.Genuine Hotels.com guest review
Response by Hyatt Place Kansas City/Overland Park/Metcalf Thank you for your positive feedback of our Hyatt Place location. We are glad you appreciate the convenience to local shopping and restaurants and hope you stay with us the next time you are in Overland Park!
I was disappointed about the room size. For the money I spent I thought it would have been bigger. Phone didn't work right in the room. But it was comfortable. And clean!Genuine Expedia guest review
Response by Hyatt Place Kansas City/Overland Park/Metcalf Thank you for sharing your opinion. It is a pleasure to now you were pleased overall and please be assured that any concerns within our control will certainly be addressed. We hope to see you again your next trip to Overland Park!
"New Year's Eve"
We stayed here over New Year's Eve. We really just wanted a clean and comfortable place to sleep after we rang in the New Year. It met and exceeded expectations!Genuine Expedia guest review
Response by Hyatt Place Kansas City/Overland Park/Metcalf Thank you for taking the time to share your experience at our property. It is a pleasure to hear that we exceeded your expectations ! This s the case with most of our guests but is so rewarding when it is shared with others - thank you again!
"Quick Night At the Hyatt"
We stayed at the Hyatt because we were needing a place close to a 5k run we were doing the next morning. The location was convenient, the staff was nice, and the hotel was clean. I was honestly expecting a little more for what I paid but overall it was an OK hotel. The bathroom was rather small in the room we stayed in and the bed was just ok.Genuine Expedia guest review
Response by Hyatt Place Kansas City/Overland Park/Metcalf Thank you for taking the time to share your pleasure with your experience at our property. It is always rewarding to know when our standards have been met and our guests are pleased!
"Not my favorite Hyatt Place"
I stay at Hyatt Place regularly. It's one of my go-to hotels. Normally, I love them -- they consistently provide a stylish, clean, comfortable environment with excellent service at a great price. This was my first experience with a Hyatt Place that fell short of my expectations. Overall, my stay was still alright -- it just wasn't what Hyatt Place normally […] is. Here's the deal: The elevator was broken intermittently for 2 days, causing long delays for the many guests at the hotel, some of whom resorted to carrying luggage down 6 floors instead of waiting. One hostess at the front desk was unfriendly and short with us -- which you NEVER normally experience at Hyatt Place. The breakfast bar was picked over and the oatmeal inedible (water one day, paste the next). The maid service was not the best -- the bathroom had mystery stains on the floor and toilet one day when we returned to our "cleaned" room. But, other than that, things were all OK. Here's what I will say: there are several other Hyatt Place hotels very close to this one. Next time I'll stay at one of them. Read moreGenuine Expedia guest review
They had issues with keeping our rooms open on account to access our rooms and missed cleaning our room twiceGenuine Hotels.com guest review
"Room for Improvement"
Only one of two elevators working on Saturday. Room was very warm. Turned HVAC off on Friday morning and room was still warm Friday night and during the night. Room was not cleaned or towels changed on Friday after we left for the day.Genuine Expedia guest review
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