Overall guest services was outstanding, truly made the stay genuine. Ryan at the front desk was ON IT, they clearly need more staff during breakfast/check out time. Two people had to cover the breakfast area, coffee, and check out process. Management needs to reevaluate their staffs schedule, but the two at the front including Ryan were amazing and […] friendly! Read moreGenuine Hotels.com guest review
"ok kc hotel"
Hotel staff very friendly. Booked on hotels.com. Did not receive the rooms that I booked as I asked for kings and received beds with doubles. Hotel not able to change it as all rooms were booked already. Room was nice but the were hairs on the ceiling of the shower.Genuine Hotels.com guest review
"Great hotel & room. Bathroom was TINY!"
The room was great. Very neat and modern. The only thing was the bathroom was TINY!Genuine Hotels.com guest review
"Perfect for a romantic weekend"
Great room. Great service. Great free breakfast. Would definitely stay there again.Genuine Hotels.com guest review
"Hyatt Place OP"
Not as nice as other Hyatt's that we have stayed.Genuine Hotels.com guest review
I really enjoyed my stay here, the room was clean, fresh and comfortable!Genuine Hotels.com guest review
came to see baby grandaughter. Stay was nice as always. Wish the breakfast was a little longer. 9 am on New Year's Day? The staff did bring out some breakfast items they still had after breakfast was over at no charge. Nice service and appreciated.Genuine Hotels.com guest review
"overall, it was a pleasant stay!"
The staff was very nice and the overall service was great!Genuine Hotels.com guest review
"Could be better."
The room was nice but very out dated. It looked like we had just walked into the 70's. The bathroom needed some replacing. There was rust on the ceiling vent and the the water didn't not maintain pressure during a shower. If you turn the hot water up the shower started making weird noises, to avoid the noise you had to take a cold shower.Genuine Hotels.com guest review
"Good stay, especially for the price"
The room was great and very clean. It was really quiet at night and the bed was comfortable. The "fitness center" is really just a couple cardio machines, but they all worked. Breakfast had some nice options, but was hit and miss. Also, the refrigerator in our room did not actually keep anything cold. That said, overall it was a good stay, especially […] for the price, and we would stay here again. Read moreGenuine Hotels.com guest review
"Good stay in Overland Park"
Comfortable clean and very friendly staffGenuine Hotels.com guest review
"less than desireable"
I have stayed at several Hyatt hotels anf thus by far was very disappointing. Breakfast was nicely included, however it wasn't impressive. The bathroom in our roim was dark and dingy. The bed was hard. The room was large though and would have been nice if our son had been with us. We really like the area of location and possibly would stay again.Genuine Hotels.com guest review
"Not as pictured in the ad"
Fabulous service, rooms just ok sofa was very warn needs to be replaced. The commode ran on and off the whole time. The a/c unit is loud. A light by bed did not work. Housekeeping came after 4pm. Breakfast stale. Outside grounds need more attention. Check in area awkward. I have stayed at many Hyatt Hotels and this one is not up to par to the others. […] The staff was wonderful. Read moreGenuine Hotels.com guest review
The staff was wonderful very friendly. The room did NOT come close to meeting my expectations. The carpet was coming up from the seam by the bathroom door. You could see that something was sticky all over the bathroom door; there were steak marks all over the tv like something was spilled on it & never cleaned up & when we pulled out the sleeper sofa […] there was yellow stains on the sheets. I was very disappointed with the room for $80 per night. I would expect to see these things at a cheap hotel but not at a Hyatt Place. Read moreGenuine Hotels.com guest review
"Happy with this hotel"
We really like this hotel. Great breakfast. Very comfortable bed and the room was clean. Nice little coffee maker. The couch was uncomfortable but was tollerable for us. One complaint was that on the third day of a 4-day stay, no one came in to clean the room. Otherwise I would recommend this hotel. We will stay there again.Genuine Hotels.com guest review
"General Appearance and Morning Breakfast"
The interior general appearance is somewhat lacking...the paint on metal doors and frames is of poor workmanship, bathroom floor was dirty, some of the bathtub tile gout joints were dirty, the deadbolt would not engage the door frame. The morning breakfast was absolutely horrible. The fresh fruit was terrible (mushy, flavors melded together), the bananas […] were old, soft and overripe, devoid of flavor. The hot items were served cold, i.e. waffles. Read moreGenuine Expedia guest review
"Good location and the staff was very courteous."
Our room was fine--could have been a bit cleaner and the walls needed to be touched up with paint. The toilet and bathtub room was so small you could barely close the door but the rest of the room was spacious and quite nice--almost like a mini-apartment as it had a sitting area and refrigerator. The first floor hallway and dining area (where you ate […] breakfast) was very cold the whole time we were there. Read moreGenuine Expedia guest review
"Not great stay"
not greatGenuine Hotels.com guest review
It was fair, my expectations was set a little higher, the room/hotel is dated, although fairly clean, it seemed worn, heating unit is questionable, the day was in the 20's and the unit stuggled to maintain warmth.Genuine Hotels.com guest review
"Very Pleasant Stay"
Easy booking..easy check-in...easy check out. Perfect!Genuine Hotels.com guest review
the hotel lobby elevator and hallways were freezing. the bar was way understaffed as there were a lot of people waiting on drinksGenuine Hotels.com guest review
"Out of town soccer tournament stay"
Reviews said the bathroom was small but it is extremely small.You could take a shower from the toilet. Bathtub was not in very good condition. Room is big and comfortable. Breakfast was not great. They couldn't keep things stocked and all we ended up eating was a bunch of different breads. It was an average stay but it wasn't in as good of condition […] as other Hyatt Places we have stayed at before. Read moreGenuine Hotels.com guest review
"Good hotel but understaffed."
Hotel was pretty nice for the price but it was completely understaffed from 6am into noon. Any morning questions, check out, etc, at the front desk took at least 20 minutes and the person at the front desk answered phone first and made customers in line wait and wait and wait. There was only one person at the desk. Only one person in the kitchen too […] so there was no silverware in the morning. If the morning kitchen and desk staff was doubled from 2 to 4 the hotel still would have been understaffed. The staff worked very hard but were overwhelmed. Read moreGenuine Expedia guest review
"Nice hotel for a business traveler"
The hotel was quiet and comfortable. The complimentary breakfast was satisfying and saved me extra time and money versus going out to eat. I liked the sofa, desk and mini-fridge in the room so I could relax at the end of the day without having to lay on the bed. I will definitely stay here again.Genuine Expedia guest review
"Hotel needs an complete overhaul."
Outdated facility, short on staff, no ice machine/vending machine on the first floor. about he only thing positive was the breakfast bar. Beds need to be throw out and furniture replaced throughout. would not stay here again.Genuine Expedia guest review
"Older hotel but still not bad"
This is an older hotel and you can tell. It was clean and the staff was friendly. The breakfast was the same each day and from my previous experiences with Hyatt Places, that is not normal. All in all, nice place, convenient and friendly staff.Genuine Hotels.com guest review
Breakfast was good but the coffee was TERRIBLE. The coffee looked like tea and when another quest and myself mentioned it we were told it was fine.Genuine Hotels.com guest review
"Nice hotel close to the interstate"
Hotel was nice. Close to lots of shopping and food but also close to easy interstate access.Genuine Expedia guest review
"What I expected"
Stayed with family for a wedding. Booked two rooms, and were assigned different floors b/c didn't check in at the same time. Hotel clerk was able to get us on the same floor though. Breakfast was okay. Coffee was good. Room was clean and comfortable. Kids were disappointed pool was outdoor, so closed due to season. Nice also that check out wasn't until […] noon. Overall, satisfied. Read moreGenuine Hotels.com guest review
Very impressed ... Beds were not as comfortable as we wod have liked.Genuine Expedia guest review
"Great place to stay"
Beautiful hotel!Genuine Hotels.com guest review
"Not like the St. Louis Haytt Place"
We stay at the Haytt Place in Chesterfield (St. Louis) all the time and love it. This hotel was much older and while it didn't look bad, it wasn't the greatest. The main issue was the water pressure or lack of. And the water came out scalding hot on any setting from any sink or shower. The main bathroom was a toilet with the shower. It was so small […] that you couldn't get dressed in the bathroom with out almost falling in the shower or the toilet. Beds were small even for myself and my 9 yr old son. The hide a bed helps but with 4 people, the room was still tiny. It did have the largest TV I have ever had in a hotel. 50". The breakfast buffet was also just okay. Nothing super special but seemed like your heat up and serve meal. Staff was great but the hotel just needs some love. Read moreGenuine Expedia guest review
Great breakfast.Genuine Hotels.com guest review
"Great hotel but disappointed with shower."
This was a very nice hotel, too bad the showers were so cheap! The shower head was crusted with scale and the pressure couldn't get water to the back of the shower. Truely disappointing. The stash was great and the breakfast was really nice.Genuine Hotels.com guest review
We enjoyed our stay. The breakfast was really good. One curious thing - the coffee cups in the room were not protected by plastic and had finger prints on them.Genuine Hotels.com guest review
The hotel was a lot smaller than it looked in the pictures. The bathroom was very small and I also found a good amount of lint on the sofa. Overall it was an okay stay for just one night.Genuine Hotels.com guest review
"Mediocrity at its best"
Our room would have been great for one person in town on business. For two it was a bit crowded. What we liked (1) the location of our room was right near the exit (2) good work area (3) comfortable bed (4) a comfortable area for entertaining. What we didn't like (1) tiny closet with a handful of hangers and difficult access (2) no drawers into which […] to put clothing (3) television didn't work well (4) low water pressure in sink (shower was OK) (5) room cleanliness was OK, not great (5) heater/AC very loud (6) breakfast was barely OK when you could get to it. Very disorganized. Plates were over the middle of the line, for instance, utensils at the beginning. I couldn't get a cup of tea on our second day. (7) the staff tried to be helpful, but there is one person at the front desk doing everything, including helping out with breakfast! Lots of other medium to low priced hotels in the area. Try one of those. Read moreGenuine Hotels.com guest review
The hotel was extremely clean. Smelled fresh as soon as you walk in. The room was beautiful.Genuine Hotels.com guest review
I had a very nice stay in Hyatt place metcalf. Staff was very cordial and food was awesome.Genuine Expedia guest review
"Hotel is all around great!"
Will definitely be staying here again and again!Genuine Hotels.com guest review
"Nice place to stay."
Very nice hotel, I have no complaints. rooms were big and very clean. great pillows too.Genuine Expedia guest review
"Who's been sleeping in my bed?"
Although the hotel itself appeared clean, and the breakfast was great, the linens on the bed did not appear to be clean/washed, and the pillow cases actually had smudges on them. Glasses used in the room were not washed or exchanged for clean ones during the daily "service" in the room. I wanted to ask for clean sheets the first night when I opened […] the bed, but my companion dissuaded me from making the complaint. The linen/laundry service could definitely use an upgrade. Read moreGenuine Hotels.com guest review
"Hotel in good location."
Hotel needs updating. Rooms were large except for bathroom. Free breakfast was above average in qualtiy and variety. Good rate for the condition. Staff helpful and responsive.Genuine Expedia guest review
"Will definitely be back!"
Was hesitant to book a rm in KC, KS since we were visiting college campus in KC, MO but am so glad we did. The hotel is so comfortable (great beds too), clean, safe, and easily accessible that it was well worth the 20 minute drive back to campus in MO. Hotel is highly recommended!!Genuine Hotels.com guest review
"a quick visit"
location was great; room was comfortable and quiet. The corridors and rooms are in need of new carpet; wall paper; paint and freshen up. starting to have the worn out look. I think the 6 year warranty on what people see is UP !!!Genuine Hotels.com guest review
Upon check-in, we received a tour of where the amenities were located. During breakfast, the staff got us refills of our beverages and took our dishes for us. We had two double beds in our room. The room size was great. The beds were comfortable. The bathroom, on the other hand, was so small you could not shut the door while sitting on the toilet. The […] shower was approximately five inches away from the toilet. The room is plenty big enough for the bathroom to be enlarged. Read moreGenuine Expedia guest review
"Great place to stay!"
Everything was great except the breakfast I had tomato juice that was out of date, as well as a few pieces of fruit that were not any good, like they just added to the previous day's supply with fresh fruit.Genuine Hotels.com guest review
Friendly staff, nice hotel. Enjoyed the stay. Busy hotel, plenty of parkingGenuine Expedia guest review
"Great value, low cost"
Nice hotel for a very reasonable cost. Clean and well kept. Nice beds and bedding. Comfortable sofa and desk area. All of the necessary amenities, including a refrigerator, bar area, computer power and connections, wifi, etc. Safe part of town. Good complimentary breakfast.Genuine Expedia guest review
"Good value if you get a deal"
Got a good discount for booking 2 nights. Breakfast was great but crammed for space. Checking in the room keys didn't work and had to get manually let in to the room. Front desk lady was not friendly and appeared to have no clue what she was doing. Maintenance and assistants were more than helpful and actually offered a apology for the inconveince. […] Overall good stay for the price but wouldn't want to pay full price. Read moreGenuine Hotels.com guest review
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