"Comfortable Hotel Close to Family"
Check-in was quick and trouble free with pleasant and efficient hotel staff. The room was roomy, clean and very comfortable and the bed allowed me a very pleasant night's sleep. We enjoyed the convenience of the coffee and breakfast early in the morning as we had to get an early start on our day's activities.Genuine Expedia guest review
Response by Hyatt Place Kansas City/Overland Park/Metcalf We appreciate your feedback on the satisfaction of your recent stay with us. Please come and see us again!
"Bad breakfast experience"
They stay was mostly good, except for our breakfast experience. My wife made my daughter a bowl of cereal, and a glass of milk. Our daughter refused to eat her cereal after the first bite. So we asked her to drink her glass of milk; upon doing so she promptly gagged and vomited on the table. Upon cleaning the mess I smelled the glass of milk, our daughter […] gagged on sour milk served by the hotel. I brought this to the attention of the gentleman working, his attitude was that of someone who felt like I interrupted his day. Not one of concern over the sour milk being served. Not the best parting experience. I called Hyatt's 800 number, they promised to call me back, I have yet to hear from them a week later. Read moreGenuine Hotels.com guest review
it was clean, beds were comfortableGenuine Hotels.com guest review
"Easy access to surrounding attractions"
Our room was very nice. Really like the suite with couch and large TV. Our only complaint was breakfast. There was not nearly enough seating for everyone. We had small children with us and they had to eat at a coffee table while kneeling on the floor, which was a little messy.Genuine Hotels.com guest review
"Modern and comfortable"
The Hyatt Place does a great job of providing their guests with top-notch service, friendly shuttle drivers and friendly modern room. My room was spotless and the decor was not only contemporary, but extremely comfortable. I will stay here every chance I get.Genuine Hotels.com guest review
"Convenient Location Close to I-435 and Shopping"
The building was previously another brand of hotel and has been renovated and branded a Hyatt Place. The interior of the hotel looked worn and was dimly lit. The first room was smelly which was blamed on new carpeting but the carpet in the room looked old. The second room did not smell. We returned to the front desk when we found out one of the room […] keys did not work. I was told that my cellphone probably erased it rather than just reprogramming the key. The key was never close to my cellphone. The furniture in the room showed a lot of wear with depressions in the seat cushions. The HVAC unit was very loud and right next to the bed. One of the light switches next to the bed was broken. The bathroom was so small that you had to stand out of the way of the door to close it. It was impossible to get our free breakfast due to the high number of people trying to do the same and lack of space in the lobby area. Read moreGenuine Expedia guest review
Response by Hyatt Place Kansas City/Overland Park/Metcalf Thank you for your feedback. i apologize that your stay was anything less than satisfactory . Please know that your concerns have been addressed and we hope that you will give us another chance to serve you.
"Wet floors and furniture"
When we first checked into our hotel room we were given a single King size bed in a room that also did not have a seperate "corner" couch like the description stated. When I brought this to the attention of the staff they apologized but made no changes. I then returned to my hotel room and removed my shoes only to find my feet were immediately soaked. […] I was instantly confused and again returned to speak with the staff. She apologized again and said the carpets were just cleaned but again made no changes. I returned to my room and found a few minutes later that my couch was also soaked including the sleeper bed that was going to now have to be slept on due to the single king bed. I was very frustrated and asked to speak to a manager and said we would like a refund or the room we originally purchased. The manager was apologetic and found us a different room a few minutes later. We were frustrated that a new room was not offered before we had demanded it and that guests were being given rooms with soaking wet floors and furniture. Later that evening we heard several other guests complaining and having to move rooms so the staff continued to put guests in rooms with wet floors. In our new room, their was huge stains in the carpet, duck tape hanging from our desk, no microwave available and our tv had issues all night long. We definitely felt that for the price of the room we would have often a much better room at a different hotel. Read moreGenuine Expedia guest review
Response by Hyatt Place Kansas City/Overland Park/Metcalf We apologize that your stay was not satisfactory. While it is necessary to property maintenance to ensure that our guests are enjoying a clean and refreshed room, every precaution is in place to ensure that the guest experience is minimized while this procedure is in place. We apoloigize that this impacted your stay negatively and appreciate your patience while we strive to ensure a clean and well-maintained product for our guests.
Top notch hotel. Comfortable, roomy and great service.Genuine Hotels.com guest review
Response by Hyatt Place Kansas City/Overland Park/Metcalf Thank you for taking the time to share your positive feedback! It is a pleasure to know that our service level and room both met your expectations! We look forward to your next stay!
"close to leawood schools"
very nice and very clean and quite.Genuine Hotels.com guest review
Response by Hyatt Place Kansas City/Overland Park/Metcalf Thank you for choosing Hyatt Place for your recent stay in Overland Park. and for sharing your positive experience. It is always rewarding to know our guests are pleased with their stay and would recommend us to others!
Was not impressed with the hotel at all. We booked 2 double beds. These were not true 2 double bed, they were way too small for two people to sleep on. It was me & my daughter & she almost fell off the bed. In the middle of the night the fire alarm went off in our room. It was around 330 am. The room smelled so bad. We think someone was smoking something […] next door. Called front desk, she was not friendly at all. She said she didn't have any idea what was going on. Breakfast was not prepared well at all, there were very limited items. When we first checked in the lady was very rude. Poor service. Read moreGenuine Hotels.com guest review
Response by Hyatt Place Kansas City/Overland Park/Metcalf Thank you for taking the time to share your concerns. As you will notice by the many r positive reviews we receive, this is not the standard for our hotel and I certainly apologize that your experience and perception was less than what our other guests enjoy. Your concerns will certainly be addressed.
Room was very clean, breakfast was good and staff was very friendly. TV did not work well in my room but since was only an overnight stay, did not really bother me too much.Genuine Hotels.com guest review
Response by Hyatt Place Kansas City/Overland Park/Metcalf We are pleased to know that your stay was satisfactory and you would recommend us to others! We hope that the next time you stay with us we not only meet your expectations - but exceed them as well!
"Hyatt Overland Park"
All goodGenuine Hotels.com guest review
Response by Hyatt Place Kansas City/Overland Park/Metcalf Thank you for your positive feedback! It is always rewarding to know our guests are pleased . We hope to be of service to you again the next time you are in the Overland Park area!
We came in for a family wedding. The rooms were a wonderful size. King bed was comfortable. The couch was huge. Breakfast had a wide variety and large area to eat.Genuine Hotels.com guest review
Response by Hyatt Place Kansas City/Overland Park/Metcalf Thank you for taking the time to write about your recent stay! It was our pleasure to be a part of such a memorable trip for you! We hope to see you again the next time you come to see family or for your business travel needs.
This was a very nice hotel. The room was spacious and very comfortable. Staff was courteous and helpfulGenuine Hotels.com guest review
"Would stay again."
Very wonderful room. Just as described. Everyone was extremely friendly and helpful. Breakfast was really good. Already planning my next stay. :)Genuine Expedia guest review
Response by Hyatt Place Kansas City/Overland Park/Metcalf What a pleasure to know that you were completely satisfied with your stay with us and are already planning on returning! It will be our pleasure to have you as our guest again!
"Great Place !!!!"
It was a wonderful place to stay on this personal getaway !!!!Genuine Hotels.com guest review
Response by Hyatt Place Kansas City/Overland Park/Metcalf Thank you for choosing our hotel for your personal getaway - what a pleasure to learn that you were completely satisfied and took the time to share your experience!
Great for comfort, local and breakfast. Tv not kid friendly. Have to pay for any kid shows.Genuine Hotels.com guest review
Response by Hyatt Place Kansas City/Overland Park/Metcalf Thank you for taking the time to share your experience . we are pleased that you found us to be comfortable and enjoyed our breakfast. I do, however, apologize that you did not find adquate childrens programing through our cable provider and will look into your concern.
Family stayedhere great place to stay room very roomyGenuine Expedia guest review
Response by Hyatt Place Kansas City/Overland Park/Metcalf Thank you for sharing your pleasure with regard to our guest rooms! We hope to see you again on your next trip to Overland Park!
"Decent hotel terrible service"
Hotel was ok. Service was lousy. Rented a terribly expensive movie and it buffered the whole time. Made a comment about it to the desk clerk and she said "oh well thats too bad, i hear that movie is good." No offer to give credit back or even an apology. Moreover, the hotel was full of kids for some soccer tournament. Really noisy and obnoxious.Genuine Hotels.com guest review
super hotel for family stay. room was large and very clean.Genuine Expedia guest review
Response by Hyatt Place Kansas City/Overland Park/Metcalf We are pleased that you enjoyed your stay! Thank you for your feedback and please come see us again!
"Very spacious rooms"
My husband and I were moving into the area and so we needed a place to stay for an extended period of time. The hyatt room was very spacious with a living area and small kitchen. We had Free breakfast every morning that was included in our stay. They had a slightly different variety of food everyday which was nice since we were going to be eating their […] every day. They had a laundry facility that was over priced in my opinion but convenient. I would recommend buying your own detergent to keep the cost down but they do sell some there. The staff was very friendly and helpful. The location is great when trying to get anywhere in overland park and all surrounding towns. We would stay here again! Read moreGenuine Hotels.com guest review
"Aweful customer service"
The hotel was just fine and close to where we needed to be. On the other hand the night front desk associate was rude and would not listen. Then the next morning when confronting the General Manager I was blew off. In both instances I might as well have been talking to brick walls.Genuine Hotels.com guest review
Great hotel, nice pool and excellent breakfast, small bathrooms but doable and would stay again with the familyGenuine Hotels.com guest review
"Nicest place we have ever stayed as a family."
It is hard to find a nice hotel that accommodates large families. We stayed in their 2 queen suite with a sleeper sofa. We had lots of room. The room was clean and well stocked with towels and other necessities. Hotel staff was informative and had maps available when asked for directions. The breakfast was out of this world with lots to choose from, […] and not your ordinary hotel choices. We will definitely look for this hotel name again when planning a vacation. Read moreGenuine Expedia guest review
"Nice hotel in middle of office district"
Family-friendly hotel with a relatively nice outdoor pool. Rooms were clean with comfortable beds, but a tiny bathroom. Breakfast was tasty, but eating area was very cramped and not enough seating. Staff was friendly and helpful.Genuine Expedia guest review
Awesome stay! Staff wa extra friendly!! Would stay again!Genuine Hotels.com guest review
"staying at the Hyatt"
My stay was good and staff seemed friendly and welcoming upon my arrival to check in. I would stay here again in the future when I need a room again.Genuine Hotels.com guest review
"Great price, great hotel"
This hotel is located right off the highway. It's great for families with three kids or more. Spacious and clean room with a great breakfast and pool the kids can enjoy.Genuine Hotels.com guest review
"just what we needed but exceeded expectations"
just what we needed but exceeded expectations very pleasantly suprisedGenuine Hotels.com guest review
"Nice hotel close to Oak Park Mall"
We were visiting just for one day/night. Hotel staff was very friendly and helpful! Clean, Clean, modern rooms with new furniture and modern conveniences! Comfy, Comfy beds and pillows! Quiet! We didn't hear stomping or doors slamming! Not even once!!! Only disappointment was the ice machine was out of order on our floor. :(Genuine Expedia guest review
"My stay was for business."
No comment..............the stay was fine there's nothing to really to elaborate on I was there on business.Genuine Expedia guest review
"Good Hotel for the money...."
There were several teenagers teams of different sports on week end. The hotel had to change the breakfast on saturday and sunday.....Monday was much better.......the teams left.......Genuine Hotels.com guest review
horrible, room not cleanGenuine Hotels.com guest review
"Good place to stay"
Very pleased with the room, but thought it was odd they didn't provide a microwave since we had a refrigerator. Enjoyed our stay.Genuine Expedia guest review
This was one of the best rooms I believe I have ever stayed in. It was nearly comparable with the few times I have stayed in 5 star hotels and paid over 3 times the price. The room was clean, quiet and modern. I did not eat the breakfast but it looked to be quite good. I had an issue with my TV and called the front desk. Someone was there within minutes […] to fix it. The staff were very courteous and friendly. It was very close to many corporate offices and the Convention center so would be very convenient for business people. Very, Very happy. Read moreGenuine Hotels.com guest review
Great place, service, room, staff. ! Highly recommendGenuine Hotels.com guest review
"Close and comfy getaway"
We are doing some home improvements and needed to be out of our house overnight. The room was large and spacious. The separate seating area was comfortable. The fitness room was nice and the children appreciated being able to use it. The breakfast buffet was delicious. We will definitely put Hyatt Place on our list of favorite hotels.Genuine Expedia guest review
We had stayed here previously and enjoyed it very much. This time however I was very disappointed. We had a room at the end of a hallway and in the middle were a group of teenagers with 2 rooms directly across the hall from each other. They were going back and forth between rooms SLAMMING the doors until well after 1 am. It literally shook our bed. […] When I mentioned this to the clerk her only response was "well we do have a lot of kids on weekends". Not an acceptable response. Next time we visit KC we'll pick a different hotel. Read moreGenuine Hotels.com guest review
We always like Hyatt Place. The hotel was really crowded with ball teams, but other than that it was fine.Genuine Expedia guest review
The room was very clean and the staff was super friendly.Genuine Expedia guest review
"Will be my go to hotel in Overland Park"
LOVED this hotel! Recommend to everyone. From the moment you walk in the hotel just smells nice. Clean very upscale rooms not a typical hotel look. Breakfast til 9 which is great if you're not an early riser ;)Genuine Hotels.com guest review
"HYATT PLACE, NOT ANYMORE A RELIABLE CHAIN"
For the second time in a row, after years of staying at a Hyatt Place everywhere I go, the rooms were not made at all. In this case, I was travelling with my disabled mother, and it was important for me to have a clean room after the first night. When I came back from town, around 3 pm, I told the staff that the room had not been done, and that I would […] go out again so that they could clean the room. I came back three hours later only to find out that they didn't do anything, and that the people responsible for the rooms had gone home. Everybody was nice in pretending that they were going to do something about it, but nobody did a thing. Even the manager in charge, when I was checking out, pretended that they were going to do something, but so far I haven't received an explanation or an apology. This instance involved two rooms and five people. The first time it involved two rooms and four people. Read moreGenuine Expedia guest review
We arrived at 9:30 PM and our reservation for two double beds which was guaranteed to be held until midnight was not honored.Genuine Expedia guest review
This worked for the biz trip. nice rooms, open, spacious. Breakfast included helped alot. no need to wake up extra early to eat b4 you biz meeting or starve until lunch. probably good if you have kids. no need to drive to go eat. For biz, it would have been better to have the tv in a different location or the desk across from it. i like to connect my […] laptop and use as extra screen. Read moreGenuine Hotels.com guest review
Staff was excellent. Rooms are very large and comfortable. Wish tub/toilet area was a little larger. Hard to even turn around in there and I am a small person.Genuine Hotels.com guest review
the best. People up front very helpful.Genuine Hotels.com guest review
The staff here was super friendly and welcoming and the hotel is in good shape! The only real issue I had is I had booked 3 King rooms for colleagues and two of rooms were doubles.Genuine Hotels.com guest review
was wonderfull the hotel is the best in Overland ParkGenuine Hotels.com guest review
It's the Hyatt.... Great hotel, clean hotel and friendly staff. Very happy with my stay. Room was big but bathroom is tiny but really enjoyed my stay. Will stay again.Genuine Hotels.com guest review
"Nice location, opportunities to improve."
I like the property, but it needs some attention to detail. Little things: light was out, sink was slow draining, hot breakfast entrees had been setting for a while. I would be willing to try them again, but would be more attentive when I first checked in to make sure everything worked properly.Genuine Expedia guest review
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