"Hotel in good location."
Hotel needs updating. Rooms were large except for bathroom. Free breakfast was above average in qualtiy and variety. Good rate for the condition. Staff helpful and responsive.Genuine Expedia guest review
"Will definitely be back!"
Was hesitant to book a rm in KC, KS since we were visiting college campus in KC, MO but am so glad we did. The hotel is so comfortable (great beds too), clean, safe, and easily accessible that it was well worth the 20 minute drive back to campus in MO. Hotel is highly recommended!!Genuine Hotels.com guest review
"a quick visit"
location was great; room was comfortable and quiet. The corridors and rooms are in need of new carpet; wall paper; paint and freshen up. starting to have the worn out look. I think the 6 year warranty on what people see is UP !!!Genuine Hotels.com guest review
Upon check-in, we received a tour of where the amenities were located. During breakfast, the staff got us refills of our beverages and took our dishes for us. We had two double beds in our room. The room size was great. The beds were comfortable. The bathroom, on the other hand, was so small you could not shut the door while sitting on the toilet. The […] shower was approximately five inches away from the toilet. The room is plenty big enough for the bathroom to be enlarged. Read moreGenuine Expedia guest review
"Great place to stay!"
Everything was great except the breakfast I had tomato juice that was out of date, as well as a few pieces of fruit that were not any good, like they just added to the previous day's supply with fresh fruit.Genuine Hotels.com guest review
Friendly staff, nice hotel. Enjoyed the stay. Busy hotel, plenty of parkingGenuine Expedia guest review
"Great value, low cost"
Nice hotel for a very reasonable cost. Clean and well kept. Nice beds and bedding. Comfortable sofa and desk area. All of the necessary amenities, including a refrigerator, bar area, computer power and connections, wifi, etc. Safe part of town. Good complimentary breakfast.Genuine Expedia guest review
"Good value if you get a deal"
Got a good discount for booking 2 nights. Breakfast was great but crammed for space. Checking in the room keys didn't work and had to get manually let in to the room. Front desk lady was not friendly and appeared to have no clue what she was doing. Maintenance and assistants were more than helpful and actually offered a apology for the inconveince. […] Overall good stay for the price but wouldn't want to pay full price. Read moreGenuine Hotels.com guest review
Overall our two nights here were not bad for the price we paid, but will not stay here again. The room and bed were comfortable and clean. The breakfast was not great. Wish they had more options for "on the go" like muffins or bagels. When checking in, it took almost 30 minutes. Many excuses were made, but we finally got our room. No vending machines, […] $2.50 for water at the front desk seems extreme for this type of hotel. Read moreGenuine Hotels.com guest review
Our room was warm, stuffy and had a weird odor when we first walked into our room. The air conditioner/heater was not working properly. We were only able to get the heater and fan working. The cooling part of the air conditioner did not work. Before unpacking we asked if we could change rooms but were told that they did not have any available rooms. […] Someone from maintenance did come to look at the air conditioner and told us he thought it was working and then he sprayed an air freshener. The odor was so bad that we went to Target to buy a bottle Febreze Air Freshener, which seemed to help. Luckily the temperature outside was not too warm so the fan was okay, but not ideal. We have stayed at other Hyatt Place locations and have always had a great experiences with accommodating staff but that was not this case at this location. Read moreGenuine Hotels.com guest review
Shower didn't workGenuine Hotels.com guest review
"Fine hotel, needs to work on details"
We stay at Hyatt Place brands all the time, and this one was just a bit off. Had some cleaning issues in the room (hairs in shower, dirty cups, etc.) and the staff was just a bit off. Almost gave my partner and I a dirty look for having 1 bed instead of 2. Hotel is in a good location, close to food and many things to do, so that's a plus.Genuine Hotels.com guest review
Stayed two nights, took an hour to check in, seemed front desk had no idea what was going on. Got room and air conditioner outside room kept turning on and off, kept us up all night, complained and got nothing in return. Next night got a note advising we could ask for there ear plugs, obviously they knew there was a noise issue. Breakfast was alright […] but the cook was very slow at refilling anything. Room was never cleaned, upon check out wasn't even asked how my stay was just seemed like a bother to staff. Seemed like since I got a hotels.com rate they didn't care anything about me. Wouldn't recommend nor stay here again! Read moreGenuine Hotels.com guest review
"Hyatt Place Overland Park"
Very nice place! The room was comfortable, spacious & very clean.Genuine Expedia guest review
Average hotel stay. When I arrived there was no one that was able to check me in because the one lady who could was "out on a shuttle run." Would have thought any of the 5 other people working could have done that to allow her to stay and check guests in... Room itself had an odd, almost musty smell and there was a wet spot on the floor at the end of […] the bed. For the price I would have preferred to stay elsewhere but no other hotels had availability Read moreGenuine Expedia guest review
The room was clean and well laid out. The shower was excellent. The hotel staff was very pleasant and did a great job. The location was easy to get too. The Breakfast was a little above average for this type of amenity. Would stay there again.Genuine Hotels.com guest review
"Really enjoyed my Stay"
I was really HAPPY with my stay and surroundings. The rooms was clean and even though pets was there they didn't bother us. I'm so looking forward to going back and this will the place I will stay.Genuine Hotels.com guest review
Our AC unit started making a LOUD jackhammer sound around 11pm. I went down to the front desk to inquire about relocating to another room or at least a fan so I could turn off the AC. They said they were booked solid and they had no fans, sorry. I then called their 1-800 # and they eventually offered to move us across town to another hotel! but I was […] not moving 3 kids that were sleeping in the middle of the night and not knowing exactly where this hotel was even located. After this I returned to the front desk and asked that the manager on call be notified suddenly, miraculously a room became available, I was so mad by this point that I moved my family to the new room and managed to get a little sleep. I will NEVER stay at this hotel again, and we are in the KC metro approximately 10 weekend a year for soccer tournaments. I will be taking my services elsewhere. Read moreGenuine Hotels.com guest review
"up-to-date, friendly--everything we needed"
I was on a short business trip and just needed a small room close to the areas I needed to visit. The location was perfect, close to I-435 and in a quiet, clean area. The complimentary breakfast was hot and fresh, with many good choices. The room, however, was the most impressive. 2 good sized comfortable beds and a very spacious front room with a large […] sectional pull-out sofa. We could have had a big slumber party there! Would definitely choose to stay here again. Read moreGenuine Hotels.com guest review
The staff was friendly but seemed to be poorly trained or just learning. Whatever your need such as check in or buying a cocktail it took two to three people for the task to get accomplished. Bfst selection was excellent as to food selections.Genuine Hotels.com guest review
We had a great stay and the staff was friendly. But, the carpets had been recently shampooed I guess, because the whole carpet was wet. I guess it wasn't dried out which was inconvenient.Genuine Hotels.com guest review
"Looks nice until you look under the hood"
Walking into the lobby the hotel is very impressive but after check in it started to go down hill. The elevators were not clean and a little scary. The hallways were dirty and had a funny smell. The room also seemed nice at first glance but the carpet had a few stains and the toilet was not in the best shape (seat was broken and toilet was not fixed […] to the ground). The breakfast was also very simple and not very appetizing. The hotel staff was stiff and not very attentive. Would spend a little more and go somewhere else next time. Read moreGenuine Hotels.com guest review
"Excellent Place to Stay!"
I was pleasantly surprised by the room size. My husband and daughter and I booked this hotel for a weekend in Kansas City for a Chiefs game. Upon arriving the hotel staff was very pleasant! When we got to our room we were very surprised by how large the room was. The bonus was a sectional couch with a big TV! There was plenty of room to relax and watch […] tv without having to sit in bed to watch TV! I would really recommend this hotel to anyone with kids needing a room with extra space. Read moreGenuine Expedia guest review
"Good location, poor customer service"
Had to wait over an hour to check in, but received four drink coupons. Room was really nice and clean, but the sink on the wetbar backed up during the night. Told them at breakfast that it was backed up and they sent maintenance up right away (we had two rooms side by side and both backed up). He said the sink would have to be snaked after draino did […] not work, and said we would have to move rooms. This is at 9:00 am. I was told it would take 30 min to an hour. After an hour and a half, went down and was given the run around about only having three housekeepers and was told it would take another hour. At three we were given the key to one room and it took till almost 6 to get the key to the other room. It was obvious the woman working the counter did not want to do any extra work to make our stay nice. The gentleman that was working the desk was trying, but it still did not get done. It really ruined the entire day for our family and we were not able to go do everything we wanted to do for the day because we were in limbo at the hotel. When we checked out we did receive vouchers for two free nights, but I don't know if we will use them. There is another Hyatt a few miles away and I think I would pay a little more to stay at that hotel. Read moreGenuine Hotels.com guest review
Everything was great. Queen beds where a littler than the than one week have at home.Genuine Hotels.com guest review
"Not the typical Hyatt experience"
First they were offering a cheaper rate upon check in than when I booked and didn't know how to make the adjsutment. The staff seemed experienced and not service orientated. They seemed understaffed as we had to wait in line to check in, no one was covering the service counter (multiple times we tried). Breakfast was supposed to be out by 7 a.m. and […] it wasn't. The beds in our room squeaked every time we moved - keeping us awake most of the night. The room was not as clean as we usually expect in a Hyatt and perhaps just a bit older of a facility. We will NOT stay at this location again. A mile down the road is a MUCH nicer experience. Read moreGenuine Hotels.com guest review
Great pool area ,staff exceptionally friendly ,breakfast choice poor ,good WiFiGenuine Expedia guest review
"Pretty good overall"
The hotel was really nice the staff was courteous and the free breakfast was more than I expected. The only complaint I had was that the whole time we were there about 2 days and I night they never came to clean the room and fix the beds. But overall all it was a pleasant experience.Genuine Hotels.com guest review
For a Hyatt - dissatisfied with the breakfast setup. The front lobby is where everyone tries to squeeze in to eat. No staff were walking around cleaning off tables that were previously used. When I checked in, I had no idea where the front desk is, it is the same counter of the food for sale. I left my swim suit, called immediatly (same day I checked […] out) told them rm #, color, location. The 1st rep I talked to said they would get it and have it at the ft. desk for me to pick up. When I got there to pick it up, they said they couldn't find it. Someone took my suit and the only people with access to the room is the cleaning staff, so for you to tell me you can't find it tells me your staff stole it, and then lied about it. When I called back to question, I was told they will call if anyone finds it. No offer to reimburse, or free stay, or a sorry. I stay at Hyatt Place often, but I will not stay at this one again. Poor management! Read moreGenuine Hotels.com guest review
I would definitely stay at the Hyatt Place again. The rooms were clean, the service was great, and it was in a great location.Genuine Hotels.com guest review
"We got the rest we needed"
It was what we needed. We had to visit KC area to get some business done for an upcoming event. We moved from another hotel to here since the other one was dirty and uncomfortable. I have always been satisfied with Hyatt Place. I love the design and rooms.Genuine Hotels.com guest review
"Familiarity of the area / Price comparison"
Nice little limited-service hotel. Room was very comfortable, quiet, and competitively priced (on Hotels.com). Enjoyed a quick "dip" in the pool before checking out. Amenities were limited, but didn't need a whole lot of "extras" for this stay. Free breakfast buffet was appreciated and well-stocked, fresh, and varied (hot and cod foods). Overall, an […] enjoyable and comfortable overnight stay for us. Read moreGenuine Hotels.com guest review
A little deferred maintenance, for a Hyatt Place, but still very nice.Genuine Hotels.com guest review
Great place to stay. The one thing that should be different is to have a microwave. The refrigerator was also not cold. It seemed as if it wasn't working. Everything else was very nice, clean, and neat. Breakfast is very, very good and so is the coffee. The staff is nice and friendly. Best hotel I have ever been to. The price was great as well.Genuine Hotels.com guest review
"Pleasant Surprise-----Great Hotel"
Never having stayed at this chain, I was utmost impressed. Coming back from a week stay in Yellowstone, I needed something nice. This was the first stay at Hyatt Place. The room was huge. The room was superbly clean and plenty of room for the boys to watch TV from the other side of the room on the couch. I needed some distance from the teenagers and […] the spacious room filled the need nicely. I could not stay for the breakfast. I was almost tempted to delay the departure for the complimentary skillet breakfast. I will be back. Hats off to the Hyatt. A little more money for a lot more service. Read moreGenuine Expedia guest review
Great location and hotel. The housekeeping staff didn't do a great job of cleaning the room and had to be talked to a couple of times. Everything else was fine.Genuine Hotels.com guest review
We traveled to Kansas City to enjoy worlds of fun and Schlitterbahn. The hotel was located conveniently for both parks and the country club plaza was easy to get to. We enjoyed the delicious breakfast and took full advantage of the huge cookies they sell (and warm up) as a bed time snack. Staff was SUPER helpful and had a great sense of humor also. […] Differently going back to this hotel. Read moreGenuine Expedia guest review
"Great Hotel for a Fantastic Price"
My family (wife and four kids 8 years old and younger) and I have stayed at this hotel in the past, and have always been very pleased with the experience. On this occasion I booked five rooms for an extended family gathering, and once again I was very satisfied. The only complaint that I had was that they weren't able to get us all on the same floor. […] The excuse was that they were booked solid the night before, and they weren't able to get all of the rooms cleaned and ready for us by our 3:00p check-in time. So, we could either wait another couple of hours for all the rooms to be ready on the same floor, or check-in at 3:00p. We chose to check-in on time, but be on different floors. Read moreGenuine Expedia guest review
"Lots of space"
The room we got on the second floor (218) was very large and had a nice sitting area. We traveled with two young kids and were able to setup our pack-n-play and little 3'x3' sleep tent with no problem. The room also had a very useful sink/fridge area that let us keep drinks cool and wash out the kids cups. This place is perfect for families.Genuine Hotels.com guest review
"easy to get to"
It was very nice. especially the breakfast the next morning.Genuine Hotels.com guest review
"Great stay but it missed a few things"
Hyatt I thought based on the newer ones had a deal with bath & body and I looked forward to that inviting smell in the lobby but it wasn't there. Also the toiletries weren't the b&b products I have found in other Hyatt's. But the item that grossed me out was the vinyl shower curtain. I've gotten spoiled to the ones they can take down and wash. Prefer […] those over the cloudy kinda mold smelly vinyl. This one was clean but I smelled a tinge of odor. Regardless of my spoiled hotel ways the bed was great, room clean, and area very good! So I still have it a 5 all the way around! Would recommend to anyone that doesn't see my comment as an issue for them :) I just travel too much. Read moreGenuine Hotels.com guest review
"Not too adaptable"
Standard accommodations were great, but phone & plumbing issues never got resolved despite repeated attempts.Genuine Hotels.com guest review
Response by Hyatt Place Kansas City/Overland Park/Metcalf I am very disappointed to learn that your maintenance issues were not resolved or followed up on . Please know that this will be addressed with all staff members to ensure future service is not affected. I sincerely hope you will give us another chance to give you the service you are deserving of.
"Convenient Location and Friendly Staff"
Would definitely stay again!Genuine Hotels.com guest review
Response by Hyatt Place Kansas City/Overland Park/Metcalf Thank you for sharing your positive feedback - we certainly hope you WILL stay again and look forward to welcoming you back!
"Very Nice Hotel"
I stayed 2 nights on this hotel for training. The room was neat and spacious. One thing that I really like it here is good wifi connectivity. It helped me a lot to do work remotely. I wish they have microwave though.Genuine Hotels.com guest review
Response by Hyatt Place Kansas City/Overland Park/Metcalf I am pleased to hear that you enjoyed your stay with us. Although microwaves are not a standard in our guest rooms, please inquiire at the Front Desk on your next stay to see if wemay accomodate this need for you!
Great hotel with super friendly staff. Miguel was good in giving tips on areas in the city to check out for relocation.Genuine Hotels.com guest review
Response by Hyatt Place Kansas City/Overland Park/Metcalf I am pleased that you enjoyed your stay and that our staff was able to assist you! Good luck with your relocation!
Needs a better bar. Staff was very friendly and helpful.Genuine Hotels.com guest review
Response by Hyatt Place Kansas City/Overland Park/Metcalf I am sorry to learn that our cafe bar was not up to your expectations but am pleased that to hear that our service was! I hope we will see you on your next trip to Overland Park.
"Check in troubles"
Check in started at 3pm, we arrived about 5:30, they said they had no double rooms ready. They could not give me an estimated time that it would be ready either. They said they could get me into a smaller room immediately, so they showed me one, they said it was the same price as our larger room, I told them that would not work since we had 5 staying […] in the room. I asked if we could get a refund to stay at a different location, but they said our money was tied up in the 3rd party. We ended up getting our room about 6:40, with no real apologies. Read moreGenuine Expedia guest review
Response by Hyatt Place Kansas City/Overland Park/Metcalf My apologies for your delayed check in. This is certainly not what you should expect and is definiately not the service we generally offer. I certainly hope that you will give us another chance to serve you in the future so that you may have as enjoyable a stay as our other Expedia guests.
Friendly staff comfy bed great breakfast! Unique room with lots of comfy seatingGenuine Expedia guest review
Response by Hyatt Place Kansas City/Overland Park/Metcalf Thank you so much for sharing your positive feedback! We hope to see you on your next trip to Overland Park!
"Clean safe area"
It was a great choice for my quick KC Trip. 20 min from the royals, 30 from Worlds of Fun. 5 from the best BBQ place in townGenuine Expedia guest review
Response by Hyatt Place Kansas City/Overland Park/Metcalf Thank you so much for sharing the many conveniences of our location. We hope you enjoyed your stay while visiting these many exceptional attractions Kansas City has to offer!
Friendly staff, includes free internet and hot breakfast. Comfortable and modern room, but was not sufficiently cleaned as found stray hairs in bathroom that was clearly not mine. Considering price, there are equivalent standard of hotel options in a similar location, some even cheaperGenuine Hotels.com guest review
Response by Hyatt Place Kansas City/Overland Park/Metcalf Although pleased that our staff and breakfast met your expectations, it is very disappointing to learn that our room service did not. Please know that these issues will be addressed with the appropriate individuals and we certainly hope that you will give us another chance to serve you in the future.
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