All hotels in Houston, Texas, United States of America
1 room, 2 adults
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14703 Park Row, Houston, TX, 77079, United States of America, ‏‎800-491-6126
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4.0 / 5Excellent

Score breakdown (from 437 reviews)

Average rating for:

  • Cleanliness
    4.2
  • Service
    4.1
  • Comfort
    4.2
  • Condition
    4.1
  • Neighborhood
    4.1
2.0 / 5Fair
"Disappointed"
Not up to standard. Poorly managed
Genuine Hotels.com guest review
3 night business trip Apr 20, 2015
William
US
5.0 / 5Outstanding
"Great stay!"
I really enjoyed my experience at Wyndam. It was clearly a business hotel, but also had a few things that would appeal to families. The facilities were super clean and very welcoming. The only complaint I have is that there was no mini fridge in the rooms. My stay was a week long, so it was a little inconvenient not being able to store drinks and food. The staff was great!! The beds were super comfy! The rooms were very clean and the staff did a great job keeping it neat everyday. I will stay again anytime I'm in the Houston area. It was central to everything!
Genuine Expedia guest review
Response by Wyndham Houston West Energy Corridor
Thank you for posting this wonderful 5 Star Review from your recent stay! We appreciate hearing all the great things about our hotel and staff! We do have many rooms equipped with Micowaves and Fridges and these can be reserved at the time of reservation. Please feel free to contact me in advance of your next visit and I will ensure that you are placed in one of those rooms on your next stay! Warm regards,
Other trip Apr 24, 2015
missy
US
5.0 / 5Outstanding
"Very clean and comfortable"
Everything was wonderful except the parking lot very full
Genuine Hotels.com guest review
2 night family trip Apr 17, 2015
Tanya
US
3.0 / 5Good
"service lacks"
The service at this hotel is really bad. Ialmost hurt myself when I stepped on a breakfast tray someone sat in the hallway across from my room and it sat there all day.I had to call for towels twice and finally the tray was removed.At 5pm my room still had not seen a maid! I had a wedding to attend. I work for a hotel so I know how things should be taken care of.
Genuine Hotels.com guest review
Response by Wyndham Houston West Energy Corridor
Thank you for sharing this feedback from your recent stay! I apologize for any inconvenience you encountered during your stay. Rest assured that I will re-visit our procedures with the appropriate departments and individuals for future stays. We look forward to our next opportunity to welcome you back! Warm regards,
2 night family trip Apr 10, 2015
jacqueline
US
5.0 / 5Outstanding
"Nice hotel, closer to my family in Huston"
Love it.the experience was great. Lovely hotel and great staff. I hope I am back in Huston soon so I can stay here again.
Genuine Expedia guest review
Response by Wyndham Houston West Energy Corridor
Thank you for posting this wonderful 5 Star Review from your recent stay! We are delighted to hear that our hotel and location worked so well for you and we were close to your family! We look forward to our next opportunity to serve you! Warm regards,
Other trip Apr 13, 2015
daniel
US
3.0 / 5Good
"Bad customer service"
Not sure if its because we booked through Expedia or if we just have bad luck, but our room was right next to the elevators. All night we heard the dinging and the elevators moving. The elevators moving wasn't nearly as annoying as the dinging. We have stayed near elevators in other hotels before but they usually turn the ding off after 10pm. We also ended up having drunk loud neighbors. When I called the front desk to complain about the noise, I received no apologies. Even after letting them know our neighbors had woken our 4 year old multiple times. I finally heard their phone ring 20min later and they quieted down a bit. Overall, I am disappointed with the customer service. We never received the warm welcome I have become accustomed to while staying at other hotels.
Genuine Expedia guest review
Other trip Apr 13, 2015
Stacie
US
5.0 / 5Outstanding
"Wyndham West Houston"
Hotel stay was very good. Only thing is they need to review staffing at the front desk. Very busy and took a bit of time to check in. Very clean, comfortable and quiet considering hotel was full.
Genuine Hotels.com guest review
1 night business trip Mar 21, 2015
Brian
US
4.0 / 5Excellent
"Nice place"
Staff was very friendly and courteous. When we arrived the a/c in our room was not functioning. We reported it and by the time we returned to the room from dinner, it was fixed.
Genuine Hotels.com guest review
1 night trip with friends Mar 27, 2015
Ann
US
4.0 / 5Excellent
"Gina's Review"
The hotel was nice, bathroom could have been a little cleaner, precisely the Toilet.... And I can't imagine why one bath towel would be left in a room where two people were staying. And I didn't really like that a fee was taken out of my card and my room was paid in advanced and it took 4 days for me to get it back.... And no free breakfast, continental or full.... Overall it was ok... Probably would stay again.
Genuine Hotels.com guest review
Response by Wyndham Houston West Energy Corridor
Thank you for sharing this feedback from your recent stay! I apologize for any inconvenience you experienced during your visit and I have expressed your concerns to all pertinent parties. It is our policy to obtain a small security deposit from all guests in order to allow guests to bill meals, calls and movies to their rooms. This deposit is immediately reversed at the time of check out if unused. Unfortunately, the banks do require a 3-5 day holding period to ensure all is clear. We look forward to our next opportunity to serve you and exceed your expectations! Warm regards,
1 night family trip Mar 7, 2015
Regina
US
4.0 / 5Excellent
"Nice hotel for the price"
Nice clean hotel I would stay next time the only issue we had we got late and all the parking spots was taken we had to park away from the hotel wasn't convenient for the kids ...
Genuine Expedia guest review
Response by Wyndham Houston West Energy Corridor
Thank you for sharing this feedback from your recent stay! We are glad that you enjoyed our hotel so much but apologize that all of the closest parking spots were taken when you arrived. We do have a South entrance to the hotel that has parking in close proximity and hotel guests are also welcome to use the Lounge parking spaces that are closer to the front entrance. We look forward to our next opportunity to serve you! Warm regards,
Other trip Mar 27, 2015
Norman
US
5.0 / 5Outstanding
"Would Highly Recommend"
My wife and I enjoyed this hotel very much. It was very clean and comfortable. The staff very helpful and nice. The neighborhood it was in was very safe and quiet. Shopping wasn't far. We enjoyed it.
Genuine Hotels.com guest review
Response by Wyndham Houston West Energy Corridor
Thank you for posting this wonderful 5 Star Review from your recent stay! We are delighted to hear how much you enjoyed the hotel and surrounding areas!! We ALWAYS love to hear about our nice and helpful staff as well! We look forward to welcoming you back in the near future!! Warm regards,
2 night romance trip Mar 20, 2015
Israel
US
3.0 / 5Good
"So-so"
It was decent. The toilet was broken & the maintenance man got called away twice while fixing it so it took way longer than it should have. After requesting a couple of non feather pillows due to allergies, when we made the reservation, they weren't there when we got to the room. There were only two towels, even though the reservation was for 3 people, no extra tp & not even a full roll on the dispenser. No pool towels both days we swam & had to ask for them. The worst thing was the wall with the windows between the rooms. I could se through a very fine space in the wall into the other room which meant there was NO sound proofing & we heard their entire conversations. NOT good!
Genuine Hotels.com guest review
1 night family trip Mar 21, 2015
Carin
US
4.0 / 5Excellent
"Lack of housekeeping"
The surroundings were very noisy. House keeping didn't clean the room. Tried to address the issues with the hotel for compensation but they wouldn't do anything since the reservation was done through hotels.com
Genuine Hotels.com guest review
2 night family trip Mar 20, 2015
A Traveler
US
5.0 / 5Outstanding
Although the cable channels weren't great (we couldn't watch the Rockets even though they have Direct TV), the hotel is really nice and peaceful.
Genuine Expedia guest review
Response by Wyndham Houston West Energy Corridor
Thank you for posting this 5 Star Review from your recent stay! I understand your frustration on not being able to see the Rockets game as I hope they are able to resolve their contract issues with Direct TV soon as I believe this is the only cable outlet where you can not watch Rockets basketball these days. We are delighted to hear that you enjoyed the hotel so much and we look forward to our next opportunity to serve you! Warm regards,
Other trip Mar 23, 2015
A Traveler
US
2.0 / 5Fair
"Lousy Housekeeping"
Housekeeping did not clean our room while we were gone.. Dirty towels were left on the floor and in the bathtub. The beds were unmade. Cups for the bathroom and for the coffee machine were not replenished. Apparently, they brought new towels, but forgot the floor mat to stand on outside the tub. They placed the towels on the bathroom vanity and did not hang them in the appropriate place.. I went down to the front desk to file a complaint..
Genuine Expedia guest review
Other trip Mar 23, 2015
Don
US
5.0 / 5Outstanding
"I didn't want to leave!!!"
1. There is a safety gate, and I love that. 2. As soon as I walked in, I was greeted warmly. I instantly felt welcome like I was a valued guest. Greg at the front desk is a true asset to the team, and should be compensated as such. 3. Keycard requirements for the elevators. 4. The room was lovely and extremely comfortable. 5. I'm big on nice bathrooms, and this one fit the bill. I will definitely be a frequent guest at this particular hotel. Thank you to everyone that made our stay special and enjoyable.
Genuine Hotels.com guest review
Response by Wyndham Houston West Energy Corridor
Thank you for posting this amazing 5 Star Review from your recent stay! WOW! What a compliment to our team here! We truly appreciate you noticing many of the little touches that we have implemented to create such a safe and comfortable environment for our guests! Thank you for acknowledgeing Greg as well as he is an absolute professional to all of our guests! We look forward to our next opportunity to serve you! Warm regards,
1 night romance trip Feb 28, 2015
Kalila
US
2.0 / 5Fair
"More to be desired"
Let's just say the worst is finding hair all over the room that was suppose to be cleaned. Found the two complimentary water bottles opened and when asked house keeping was told they were new. Found hair in the shower and the bed. Hair was black. Neither in party had black hair. Tried to discuss the issues at checkout and the guy up front passed it off as it was no big deal. Have always stayed at Wyndham hotels and this was by far the worst. I will think twice before staying again.
Genuine Expedia guest review
Response by Wyndham Houston West Energy Corridor
Thank you for sharing this feedback from your recent stay! I apologize for any inconvenience you encountered during your stay. Rest assured these concerns have been addressed with the appropriate individuals. Please feel free to contact me directly in advnace of your next visit so I can personally tend to your accommodations. Warm regards,
Other trip Mar 17, 2015
joe
US
5.0 / 5Outstanding
"wonderful"
Everything was lovely
Genuine Hotels.com guest review
Response by Wyndham Houston West Energy Corridor
Thank you for posting this wonderful 5 Star Review from your recent visit! We are delighted to hear that you enjoyed the hotel so much and we look forward to our next opportunity to serve you! Warm regards, General Manager
1 night romance trip Mar 8, 2015
A Traveler
US
4.0 / 5Excellent
"Good quality at reasonable cost"
Good place and location for the cost on special
Genuine Hotels.com guest review
Response by Wyndham Houston West Energy Corridor
Thank you for sharing this feedback from your recent stay! We are delighted to hear that you felt that our hotel was a good price/value for you and we look forward to welcoming you back soon! Warm regards,
1 night family trip Mar 7, 2015
A Traveler
US
5.0 / 5Outstanding
"Katy HOU"
Overall a great stay and convenient with bar, restaurant, water in room at arrival plus a vending machine in the corridor. It was great.
Genuine Hotels.com guest review
Response by Wyndham Houston West Energy Corridor
Thank you for posting this 5 Star Review from your recent stay! We are delighted to hear that you enjoyed our hotel and all of the amenities we offer!! We look forward to our next opportunity to serve you! Warm regards,
3 night business trip Mar 2, 2015
Veronika
US
5.0 / 5Outstanding
"Katy HOU"
All in all a very good stay and comfortable with bar, restaurant, vending machine outside the door and very comfortable bed.
Genuine Hotels.com guest review
2 night business trip Mar 2, 2015
Veronika
US
4.0 / 5Excellent
"Mad Dinning!!"
Food was not good!!!!! I was very disappointed in the food!!! I order dinner two times thinking it was just a mistake but it was three people both nights. All three of our dinners were not good at all!!!!!!!!!
Genuine Hotels.com guest review
2 night business trip Mar 3, 2015
Eugene
US
4.0 / 5Excellent
"Nice !"
I liked the hotel I just don't like that the rooms don't have a microwave or refrigerator ! No where in the hotel does. So consider that before boking.
Genuine Expedia guest review
Response by Wyndham Houston West Energy Corridor
Thank you for sharing this feedback from your recent stay! I apologize that you did not receive one of our many rooms that do include a microwave and refrigerator. These are very popular and typically need to be reserved at time of reservation. We also have a small supply of each based upon availability through the front desk and housekeeping. We look forward to our next opportunity to serve you! Warm regards,
Other trip Mar 6, 2015
Dee
US
3.0 / 5Good
"Decent stay"
The hotel was comfortable and beautiful. I was upgraded to a corner room with a microwave and fridge, which did come in handy. The bathroom could use a makeup light/mirror. Lighting was sultry but not makeup friendly. I could hear the people next door. Actually the full conversation up until 230am.
Genuine Hotels.com guest review
2 night family trip Feb 27, 2015
A Traveler
US
5.0 / 5Outstanding
"Kids day in."
Just a valentines get away for my grandchildren they completely enjoyed the indoor pool. It was a nasty day in Houston but they had a ball!
Genuine Hotels.com guest review
1 night family trip Feb 13, 2015
Mary
US
5.0 / 5Outstanding
"Nice Hotel"
Great stay
Genuine Hotels.com guest review
1 night family trip Feb 28, 2015
Brooke
US
3.0 / 5Good
"The Hot Truth"
The lobby was nice, room could have been more spacious. Our air conditioner was not working properly and we were warm to hot while in the room. The engineer did come check it, and it cooled off for a brief period then warmed up again. Both the sink and tub drained slowly. There were things wrong in the construction as well which made it seem like the hotel was built in a hurry. The toilet didn't sit level so rocked and made noise every time someone sat down, the lock for the door wasn't done properly and/or the door wasn't hung properly because it was incredibly difficult to unlock the lock. Although these things were unpleasant, the overall stay wasn't horrible (maybe since it was only one night). The bed was comfortable,the room had nice chairs and a great tv, and the bar downstairs was cool with a relaxing ambience and entertaining bartenders.
Genuine Hotels.com guest review
1 night romance trip Feb 27, 2015
Aishah
US
4.0 / 5Excellent
"maid OVER serviced"
I liked staying at this hotel. The only thing that really irritated me was, after we had checked in and been in our room for about an hour, a maid came and knocked on our door then let herself in while we were in bed. We also got a late 1:30 check out and told the room service lady that insisted on comming by EVERY 30MIN even after my boyfriend answered the door the first time in a towel and told her 1:30. Other than than it was great.
Genuine Hotels.com guest review
1 night romance trip Feb 26, 2015
A Traveler
US
5.0 / 5Outstanding
"Great Get Away"
It was very relaxing. We enjoyed the heated pool n the jacuzzi. My kids had a great time. The only thing we missed was a free hot breakfast included w our stay. Although there is a restaurant inside hotel it's a bit pricey for Lil kids who don't eat much other than that everything was great. We loved it.
Genuine Hotels.com guest review
2 night family trip Feb 27, 2015
Denys
US
3.0 / 5Good
"Not worth the money"
Hot tub was not hot at all and some of the jets did not work. Walls were thin - could here the neighbors all night. Cleaning lady was very loud with no cncern that people were trying to sleep. Other than that the rooms were modern, but still would not stay there again.
Genuine Hotels.com guest review
1 night family trip Feb 28, 2015
A Traveler
US
4.0 / 5Excellent
"trip to Houston"
The hotel was nice, however my neighboring room was smiling marijuana that night and fighting that morning. I did not make a complaint beefcake I was the only room adjoined and did not want any trouble. The whirlpool was broken as this and the indoor pool is what helped my decision to book a room here. A little disappointed.
Genuine Hotels.com guest review
1 night family trip Feb 28, 2015
A Traveler
US
5.0 / 5Outstanding
"Birthday Night Out"
Very impressed with the interior. My only issue is that there wasn't a refrigerator in the room but we didn't need one. I brought my boyfriend here for an overnight birthday "staycation" and we would definitely stay here again!
Genuine Hotels.com guest review
1 night romance trip Feb 28, 2015
Amanda
US
4.0 / 5Excellent
Good facility and good stay. Staff were extremely friendly and helpful. I would recommend this hotel to anyone. There were good accommodations, however one of the sheets had a stain.
Genuine Expedia guest review
Response by Wyndham Houston West Energy Corridor
Thank you for sharing this feedback from your recent stay! We are delighted to hear that you enjoyed our hotel and friendly, helpful staff so much and we look forward to welcoming you back in the near future! Warm regards,
Other trip Mar 2, 2015
A Traveler
US
4.0 / 5Excellent
"The relaxation I needed."
Great stay, area was easy to get around. Hotel staff was super nice, the bbq shrimp and grits from room service was wonderful. The only reason I did give the best rating 3 issues and one may not be something they can correct. 1. Gym is located next to whirlpool, which makes the gym itself a sauna. I was able to do my complete workout, but it was HOT. 2. Many people had ordered room service, when I checked in at 3 there were many trays outside of the rooms. At midnight still there, and the next morning they were still there. 3. Finally, what they probably change the little coffee shop in the hotel, not many options and staff not the greatest. Loved the rest of my stay, whirlpool was nice, gym was clean and easy to use. I was able to go out around the hotel great stay.
Genuine Hotels.com guest review
1 night trip Feb 27, 2015
Christina
US
4.0 / 5Excellent
"Nice but a little noisy"
Nice hotel to stay in. The room was clean and comfortable. The only complaint is that my room's only window faced inside the hotel atrium and I could hear the echo of people at the indoor pool all night long.
Genuine Hotels.com guest review
1 night family trip Feb 21, 2015
Marcus
US
4.0 / 5Excellent
Room had a smell that they could not freshen up... stuffy, old house smell
Genuine Expedia guest review
Response by Wyndham Houston West Energy Corridor
Thank you for sharing this feedback from your recent stay! We will identify this room and treat it accordingly. All components of our guest rooms are brand new as we recently completed a $12 Million renovation so thank you for bringing this to our attention! Warm regards,
Other trip Feb 28, 2015
A Traveler
US
5.0 / 5Outstanding
"best indoor pool and whirlpool EEEEVERRR!"
Bar and restaurant closes to early!
Genuine Hotels.com guest review
1 night trip Feb 21, 2015
yvonne
US
5.0 / 5Outstanding
No complaints everything was amazing.
Genuine Hotels.com guest review
2 night romance trip Feb 20, 2015
Lakedra
US
4.0 / 5Excellent
Nice hotel. Parking is an issue bc parking in front is limited and parking in the back is a long way to front of hotel. To insert hotel key at entrance is okay, but to have to use door key to use elevator is a little too much. Rooms were very clean, nice job.
Genuine Expedia guest review
Response by Wyndham Houston West Energy Corridor
Thank you for sharing this feedback from your recent stay! While the primary parking areas do flank either side of the hotel, we do have a South entrance with additional parking along that entire side for much easier access. Please feel free to park on that side and access our hotel from this entrance on your next visit. I also understand your frustration about needing the key to access guest floors but this has become a common expectation for hoteliers in recent years as an added security measure. We look forward to our next opportunity to service you! Warm regards,
Other trip Feb 24, 2015
A Traveler
US
5.0 / 5Outstanding
"Speechless"
This was by far the cleanest, friendliest, most professional hotel I have ever stayed in. Such a great price
Genuine Hotels.com guest review
1 night romance trip Feb 21, 2015
A Traveler
US
5.0 / 5Outstanding
"Excellent experience"
We booked late in the evening. We arrived after midnight and were taken care of promptly. We knew at booking that they did not have the room we wanted. The night clerk then gave us an upgrade to the top floor. The room and view were first rate. With the upgrade we received a complimentary breakfast buffet. The buffet was well done and the service was excellent. Would recommend thus hotel and staff to all travelers.
Genuine Expedia guest review
Other trip Feb 23, 2015
cg
US
4.0 / 5Excellent
Everything was great. Easy check in and out. Clean
Genuine Expedia guest review
Other trip Feb 23, 2015
A Traveler
US
5.0 / 5Outstanding
"Confused staff"
Because I booked through Expedia and added a person to the reservation, when my guest checked in the staff was confused and the check in took too long.
Genuine Expedia guest review
Other trip Feb 23, 2015
Stephanie
US
4.0 / 5Excellent
"Nice but dirty restroom"
Restroom was dirty bathtub had a dark black ring around it. But beautiful hotel.
Genuine Hotels.com guest review
1 night business trip Feb 18, 2015
A Traveler
US
4.0 / 5Excellent
"Don't judge a book by its cover..."
Rooms were nice, but they seem to struggle getting them cleaned by mid day. Exterior and lobby need updating. We almost canceled when we arrived because we feared the rooms would be dated as well. Luckily they were not. The pool and jacuzzi were great! The pool was nicely heated and neither were over chlorinated. Gym needed help.
Genuine Hotels.com guest review
Response by Wyndham Houston West Energy Corridor
Thank you for sharing this feedback from your recent stay! We are delighted to hear that you enjoyed your room! Our Housekeeping team typically works from 8am to 5pm and we can honor any requests for specific cleaning times during those hours. We are glad to know that you were able to enjoy our recreational facilities during your stay and even noticed our salt water pool! We look forward to welcoming you back soon! Warm regards,
2 night family trip Feb 13, 2015
A Traveler
US
5.0 / 5Outstanding
"Great Time!!"
My boyfriend and I had an AMAZINGLY ROMANTIC NIGHT at this hotel on Valentines Day!!! I must admit our hotel room was not ready when we got there at 6pm (way past the time it should have been ready) but I only had to wait about 30 min but due to their delay they allowed us to have complimentary drinks at the bar and it was wonderful!!! When our room was ready we changed and went to the bar and had an amazing time to the point where we completely lost care to even go to dinner!! Great time!
Genuine Hotels.com guest review
Response by Wyndham Houston West Energy Corridor
Thank you for posting this amazing 5 Star Review from your recent stay! We are delighted to hear that you and your boyfriend had such an enjoyable Valentine's stay with us! We hope you enjoyed the extra touches we provided from the special Valentine's lighting of the atrium to the Strawberry infused water station to the romantic overhead music throughout the hotel! We are also glad to hear that you enjoyed Ten Bar so much! We look forward to welcoming you both back soon! Warm regards,
1 night romance trip Feb 14, 2015
Angelina
US
5.0 / 5Outstanding
Perfect location for our purposes. Salt water pool was delightful. Staff was very friendly and accomodating. Would definitely stay again.
Genuine Expedia guest review
Response by Wyndham Houston West Energy Corridor
Thank you for posting this 5 Star Review from your recent stay! We are delighted to hear that our location worked out well to conduct your business while you were here! I am also happy to see that you were able to use our Salt Water pool and relax a little after work! We appreciate your comments about our friendly and accommodating staff as they work hard to ensure our guests enjoy their stay! We look forward to welcoming you back soon! Warm regards,
Other trip Feb 19, 2015
A Traveler
US
4.0 / 5Excellent
"A WEEKEND TO REMEMBER"
I ABSOLUTELY LOVED EVERYTHING ABOUT THIS HOTEL. MY HUSBAND AND I WENT FOR VALENTINES DAY GETAWAY AND EVERYTHING WAS PERFECT. WE WERE ON THE FOURTH FLOOR BUT IT SEEMED AS IF WE WERE THE ONLY PPL THERE BECAUSE IT WAS SO QUIET AND PEACEFUL.. THE BED WAS VERY SOFT AND COMFORTABLE ! THE ROOM WAS CLEAN AND NEAT . THE ONLY NEGATIVE THING I CAN SAY IS THERE WAS A $25 DEPOSIT WHICH I WAS NOT INFORMED ABOUT AT CHECK IN . OTHER THAN THAT I WOULD DEFINITELY RECOMMEND THIS HOTEL TO FUTURE GUEST .
Genuine Hotels.com guest review
Response by Wyndham Houston West Energy Corridor
Thank you for sharing this feedback from your recent stay!! We are delighted to hear that you enjoyed your Valentines Day stay with us! We hope you enjoyed all the special touches we created to enhance your Valentien's experience from the Strawberry infused water to the special atrium lighting to the overhead music. I do apologize for you not being informed of the $25 refundable deposit for incidentals and I will share this with our Front Office team for the future. We look forward to welcoming you back in the near future! Warm regards,
2 night romance trip Feb 13, 2015
Courtney
US
5.0 / 5Outstanding
"Very nice"
me and my husband enjoyed our staff stay the staff was very nice and the restaurant had exquisite food
Genuine Expedia guest review
Response by Wyndham Houston West Energy Corridor
Thank you for posting this wonderful 5 Star Review from your recent stay! We are delighted to hear that you and your husband enjoyed our hotel, our hospitable staff and our exquisite food so much! We look forward to our next opportunity to serve you! Warm regards,
Other trip Feb 17, 2015
nacresia
US
4.0 / 5Excellent
"Started off at 2 and went to 4 stars"
For the Valentin's Day weekend, this was booking for Saturday night. I was hoping to get a room that was above the 10th floor, to enjoy a nice view. It turns out they were pretty much at full capacity and I only had the pick of a room on the second floor. So, I took it in stride, until I got to the room and noticed that it was adjoined with another room via a door, where I could hear all of the laughter coming from within. I immediately contacted the front desk and asked them for a room that didn't have the door. The woman who answered reiterated that they were full and could give me a call back in about 15 mins. I waited 20 minutes and called the desk. A guy answered and he asked me that he could call me when a room became available. He called back in about five minutes and had a room on the 12th floor (with no adjoining door) available. My V-Day was saved (save for the leak in the bathroom toilet or sink...there was a big puddle after using either).
Genuine Expedia guest review
Response by Wyndham Houston West Energy Corridor
Thank you for sharing this feedback from your recent stay! I am delighted to hear that our team was able to accommodate you on a higher floor and save your Valentine's Day! I apologize that this option was not available when you checked in but I am happy to hear the team stayed in touch with you until something opened up! We look forward to our next opportunity to serve you! Warm regards,
Other trip Feb 17, 2015
A Traveler
US
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