All hotels in Houston, Texas, United States of America
1 room, 2 adults
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12909 Northwest Fwy, Houston, TX, 77040, United States of America, ‏‎855-238-1591
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4.5 / 5Excellent

Score breakdown (from 764 reviews)

Average rating for:

  • Cleanliness
    4.7
  • Service
    4.6
  • Comfort
    4.6
  • Condition
    4.5
  • Neighborhood
    4.3
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5.0 / 5Outstanding
"Warm Breakfast, Clean - Would Stay Again"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Apart from the construction in the area, this hotel was great for our weekend. Very clean, very comfortable, and the breakfast was so good (oatmeal, eggs w/ cheese, sausage, bagels) but get up early. Staff was friendly and even got us extra cheesy eggs when they ran out.
Genuine Hotels.com guest review
2 night business trip Jun 19, 2015
Alexandra
US
4.0 / 5Excellent
"Pleasant stay!"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    4.0
Very friendly staff & the rooms were clean!
Genuine Hotels.com guest review
2 night romance trip Jun 19, 2015
Chinta
US
5.0 / 5Outstanding
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Two rooms. One for me and one for my parents. We were all very impressed with the hotel and the service. Everyone was super friendly and helpful. Breakfast was great! Rooms were clean and well-equipped!
Genuine Hotels.com guest review
1 night family trip Feb 14, 2015
Sue
US
5.0 / 5Outstanding
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Excellent.
Genuine Hotels.com guest review
2 night trip with friends Apr 24, 2015
A Traveler
US
5.0 / 5Outstanding
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
I like the stay is very comfortable and I like the quality of service
Genuine Hotels.com guest review
3 night family trip Jun 11, 2015
Jose
US
5.0 / 5Outstanding
"Wow Amazing place to stay for the price !"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Overall amazing hotel to stay at for the price ! Nice and clean ! Super nice staff. Area is kind of ghetto but hey it's Houston. The hotel is beautiful inside. Rooms are so nice and clean and u just wanna stay there forever lol
Genuine Hotels.com guest review
2 night family trip Jun 12, 2015
Muhammad
US
5.0 / 5Outstanding
"The best!!!"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
The hotel was perfect! The staff was nice and amazing!!! Thanks a lot!
Genuine Hotels.com guest review
2 night family trip Jun 12, 2015
Chiffon
US
5.0 / 5Outstanding
"Graduation stay"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
This hotel was great. Great location. It was clean. Rooms and beds were super comfortable. It was quiet. You'd barely know there were other guests there it was so quiet. The room we got was great because it was right at the entrance and my mom is sight impaired. The hot breakfast was tasty and the variety was great. Will definitely stay here again!
Genuine Hotels.com guest review
2 night family trip Jun 5, 2015
Maria
US
1.0 / 5Poor
  • Cleanliness
    3.0
  • Service
    1.0
  • Comfort
    2.0
  • Condition
    3.0
  • Neighborhood
    3.0
bad experience
Genuine Hotels.com guest review
3 night trip Jun 11, 2015
A Traveler
US
5.0 / 5Outstanding
"Restful"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Love this hotel
Genuine Hotels.com guest review
2 night romance trip Jun 5, 2015
Alecia
US
4.0 / 5Excellent
"Nice spot"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    4.0
I booked this room for my aunt and mom. They both enjoyed the stay and said things were nice,especially the breakfast.
Genuine Hotels.com guest review
3 night family trip Jun 5, 2015
Lynetta
US
4.0 / 5Excellent
"Great stay"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    5.0
it's a really good hotel and the customer service is excellent. Christine and the rest of the folks there know how to make you feel welcome.we never had to drive further than a mile to do everything we wanted to do. Movies dining shopping all very close by. Highway 290 is a bit of a mess right now because of construction but if you know how to read a map there streets around all that. 2Nights
Genuine Hotels.com guest review
2 night romance trip Jun 5, 2015
Carl
US
5.0 / 5Outstanding
"5 stars"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Perfect stay my kids loved the breakfast. All smiles. :)))
Genuine Hotels.com guest review
2 night family trip May 29, 2015
miguel
US
3.0 / 5Good
"A good value"
  • Cleanliness
    3.0
  • Service
    4.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    3.0
A very nice hotel. All the staff where very nice and helpful. The breakfast was satisfying and changes daily. The only thing I saw needed was the carpets and furniture could use a deep cleaning.And I hope the highway gets finished soon.
Genuine Hotels.com guest review
4 night business trip May 22, 2015
Daniel
US
5.0 / 5Outstanding
"Nice Hotel & Good Service"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    5.0
  • Neighborhood
    4.0
Hotel experience was great! Courteous desk service upon check-in. Room was nice & clean; AC was already on for us. Breakfast options were good and again the service was exemplary. The only bad thing I can say is not about the hotel, but the traffic encountered during the week on 290 & 610 - which is in front of the hotel.
Genuine Hotels.com guest review
3 night family trip May 21, 2015
richard
US
5.0 / 5Outstanding
"Excellent."
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Excellent stay. Excellent location. Very clean and modern room.
Genuine Hotels.com guest review
1 night family trip May 16, 2015
Frederic
US
5.0 / 5Outstanding
"would come again when I visit again"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    3.0
I enjoyed my stay but what I loved most about it was the breakfast service...I don't know her name bit she was an older lady very sweet and outspoken, made everyone laughed and made sure we had everything we needed keep up the great job!!!
Genuine Hotels.com guest review
2 night trip with friends May 15, 2015
dovziner
US
5.0 / 5Outstanding
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Arrived and was greeted by friendly staff. Saturday morning very nice/helpful lady assisted us during breakfast.... through out our stay staff was very friendly and helpful.
Genuine Hotels.com guest review
2 night family trip May 15, 2015
Miranda E
US
5.0 / 5Outstanding
"love, love , love"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
We loved the hotel and the staff was amazing! The area is right off the highway about 20 minutes from HEB. Movie theater across the highway. Location very convenient.
Genuine Hotels.com guest review
3 night romance trip May 15, 2015
Tatum
US
3.0 / 5Good
"clean hotel"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    2.0
  • Condition
    2.0
  • Neighborhood
    3.0
The beds were a bit soft, so my wife and I had issues in the morning. Our two children were fine. The breakfast was excellent each day--we spent three nights there. The room was very clean, the halls were clean, but the elevator broke when we were trying to check out. The lady who worked in the breakfast area was delightful and very good with kids.
Genuine Hotels.com guest review
3 night family trip May 14, 2015
David
US
4.0 / 5Excellent
"Great Stay, Great Price"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    4.0
I enjoyed the stay there. Very great hotel at a decent price. Loved it.
Genuine Hotels.com guest review
3 night romance trip May 14, 2015
A Traveler
US
3.0 / 5Good
"Survey"
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    5.0
The Staff was courteous,helpful and friendly. They were very nice. The hotel was clean, good breakfast but I had to ask for change of room two times because the musty smell was very strong. The air conditioning was noisy. The staff was very polite they did their best to keep us happy.
Genuine Hotels.com guest review
2 night business trip May 9, 2015
magdalena
US
5.0 / 5Outstanding
"Me time!"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
I'm stay was so relaxing and the service was so awesome!
Genuine Hotels.com guest review
2 night romance trip May 8, 2015
Alecia
US
3.0 / 5Good
"In town for volleyball tournament"
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    3.0
  • Neighborhood
    3.0
The hotel staff was extremely attentive and friendly. The lady that kept up with the breakfast buffet was cherry, friendly and went above and beyond to meet our needs. KUDOS to the entire staff! Rooms were a bit dated, but the beds were very comfortable. I will definitely stay again.
Genuine Hotels.com guest review
2 night family trip May 1, 2015
cathy
US
5.0 / 5Outstanding
"My new getaway spot!"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
I really loved the stay! they Give free bottled water all day! Great breakfast! Just a nice stay overall!
Genuine Hotels.com guest review
2 night romance trip May 1, 2015
lakiesha
US
5.0 / 5Outstanding
"home away from home"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
The staff that was there April 24 & 25 went over and beyond to make everyone comfortable. I arrived a little before midnight and the front desk clerk was very helpful. The lady hosting breakfast was super sweet. She was like the mom of the hotel. At least that's how she made people feel. Would definitely stay again.
Genuine Hotels.com guest review
4 night trip Apr 23, 2015
tracie
US
5.0 / 5Outstanding
"Nice hotel"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    5.0
  • Neighborhood
    4.0
Good, lumpy pillows is my only complaint.
Genuine Hotels.com guest review
3 night romance trip Apr 23, 2015
Sheryl
US
4.0 / 5Excellent
"Staff is the best part."
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    2.0
  • Condition
    4.0
  • Neighborhood
    5.0
Not the room we booked. A/C did not work well. Breakfast was a joke..The staff is the best part of the Hotel. Made our stay work putting up with all the other little things.
Genuine Hotels.com guest review
2 night romance trip Apr 24, 2015
Scott
US
5.0 / 5Outstanding
"a side of Houston, then on to the Florida Keys"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
greeted very professionally and courteously by Denisse at the front desk, and come to find out she grew up about 20 miles from where I live...and your breakfast gal named Misty was a charmer and very efficient. The room and hotel itself met all my needs and standards. I enjoyed the breakfast, newspaper and accessibility to the computer to print boarding passes. The local access roads had several of my favorite restaurants so dining was convenient and a snap.
Genuine Hotels.com guest review
3 night family trip Apr 15, 2015
William
US
5.0 / 5Outstanding
"last minute family get together."
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    5.0
  • Neighborhood
    5.0
Great staff last minute trip then found more family were coming to join, the staff quickly found extra rooms close to mine. The only issue being the Hampton I figured the rooms would be a bit bigger but didn't matter we just slept there anyway. This location is close to lots of restaurants and the hotel had the best free breakfast I have had at a hotel.
Genuine Hotels.com guest review
1 night family trip Apr 18, 2015
Freddy
US
5.0 / 5Outstanding
"Vacation"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
The hotel staff was really helpfull. We needed refiragtor and it was promptly provided. Breakfast was excellent as well. Would be staying there again in future. great place to stay with family.
Genuine Hotels.com guest review
2 night family trip Apr 17, 2015
Firdous
US
5.0 / 5Outstanding
"Great hotel"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    4.0
The hotel stay was nice. It was very clean and the desk people were very friendly. The person in charge of breakfast was also very friendly. My only negative was that the road to get to the hotel was a one way street and the street was somewhat flooded.
Genuine Hotels.com guest review
3 night trip Apr 16, 2015
Vanessa
US
5.0 / 5Outstanding
"Hampton Inn Houston - Brookhollow"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
breakfast breakfast choice were only okay. everything else was very good.
Genuine Hotels.com guest review
2 night family trip Apr 17, 2015
paul
US
4.0 / 5Excellent
"Good Stay!"
  • Cleanliness
    3.0
  • Service
    4.0
  • Comfort
    3.0
  • Condition
    4.0
  • Neighborhood
    5.0
This was my 4th time staying at this Hampton Inn. The hotel is nice, but the rooms could use some updating. There's nothing fancy about them. The decor is really out dated. The rooms always seem clean, but this time it felt all sticky and not as clean. But, I always seem to return because of their customer service. Their customer service is A+. Everyone is always so nice & attentive. There is a complimentary breakfast which is ok. Overall the hotel is a good stay & I'm sure I'll be back.
Genuine Hotels.com guest review
2 night trip Apr 17, 2015
Maurice
US
5.0 / 5Outstanding
"lovely stay. value for money."
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    4.0
The Hamptons topped the charts in places to stay. The breakfast is more than adequate and above par for a full day out and about in Houston. The hotel service was personalized with the person cleaning our room leaving her name next to the tv - very reassuring since we left our bags there whenever we went out. Ms. Dee at the breakfast counter was memorable and helpful. Will definitely stay there again.
Genuine Hotels.com guest review
3 night romance trip Mar 26, 2015
A Traveler
US
5.0 / 5Outstanding
"extremely pleased"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    4.0
I had an awesome time.The staff was very friendly. Breakfast was wonderful.I do wish that Disney was apart of the children's programming.
Genuine Hotels.com guest review
3 night family trip Apr 2, 2015
A Traveler
US
5.0 / 5Outstanding
"very nice in every respect."
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Good experience. Would recommend to anyone. Good location and very clean.
Genuine Expedia guest review
Other trip Apr 2, 2015
Russ
US
5.0 / 5Outstanding
"great place"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    4.0
great place to stay... great people working there, and very comfortable, quiet rooms
Genuine Hotels.com guest review
3 night business trip Mar 26, 2015
Steven A
US
5.0 / 5Outstanding
"Birthday Family Gathering"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Ms. Dede was awesome. Really friendly and outgoing. Very helpful.
Genuine Hotels.com guest review
2 night family trip Mar 20, 2015
Cindy
US
5.0 / 5Outstanding
"Great staff at a nice hotel!"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
The staff here are very helpful and friendly. You get a lot for your money here. The hotel is in a location convenient to many areas inside and outside the loop. Be careful of the construction in the area when following GPS to get here, but the detour/road signs are pretty clear to help.
Genuine Hotels.com guest review
2 night romance trip Mar 27, 2015
A Traveler
US
5.0 / 5Outstanding
"Great hotel rooms and staff."
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
This hotel was excellent. It is clean and updated. The staff was very friendly and accomodating. The lady that prepares breakfast is very friendly and keeps the area clean and replenished. The freeway area is under construction but once you learn your way around you are fine. There are plenty of restaurants and shops in the area. We stayed 3 nights.
Genuine Hotels.com guest review
3 night family trip Mar 26, 2015
D'Andrea
US
4.0 / 5Excellent
"I like"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    3.0
  • Neighborhood
    4.0
It was my second stay there and as with the first stay the staff was courteous, rooms clean and hotel quite. Rooms could use some updates, otherwise I'd stay there again.
Genuine Hotels.com guest review
2 night romance trip Mar 20, 2015
Monica
US
4.0 / 5Excellent
"Great price and staff."
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    -
Great price and staff. Tons of construction. I would have rated higher if not for the construction in the area.
Genuine Expedia guest review
Other trip Mar 30, 2015
A Traveler
US
5.0 / 5Outstanding
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Great. .. I loved it ..... staff was great , rooms was awesome the bed mostly. ..
Genuine Expedia guest review
Other trip Mar 28, 2015
Courtney
US
4.0 / 5Excellent
"houston stay"
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
The bed sheets were dirty the first night we were their. We called the front desk and let them know and she did offers us another room and we told if she could just change the sheets and she did.
Genuine Hotels.com guest review
3 night family trip Mar 20, 2015
A Traveler
US
5.0 / 5Outstanding
"Excellent"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Our stay from the beginning until the end was wonderful. As soon as we arrived, the staff were extremely friendly and welcoming. They offered waters and were very detailed. The breakfast was very good and when we left the staff gave us little to go food bags. We will definitely be coming back to this Hotel on our next trip to Houston Texas.
Genuine Hotels.com guest review
2 night romance trip Mar 21, 2015
A Traveler
US
5.0 / 5Outstanding
"Wonderful stay"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    4.0
Wonderful. The only gripe I have is room service comes at about 9am. Sheesh, other than that I would definitely stay here again.
Genuine Hotels.com guest review
3 night romance trip Mar 19, 2015
Cornelius
US
4.0 / 5Excellent
"Nice hotel, close to a lot of restaurants, quiet"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Everything was great except the lady over the continental breakfast. She was incredibly rude loud and opinionated. She was not afraid to say her opinions to your face either!!
Genuine Expedia guest review
Other trip Mar 22, 2015
Courtney
US
4.0 / 5Excellent
"Satisfied"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    4.0
My stay was comfortable and relaxing. We were in town to celebrate my fathers birthday and the hotel staff even sent a birthday gift bag to my dad's room. I would definitely stay here again.
Genuine Hotels.com guest review
4 night family trip Mar 12, 2015
DaRon
US
4.0 / 5Excellent
"Pleasant stay"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    5.0
  • Neighborhood
    5.0
I had a very pleasant stay and great location
Genuine Hotels.com guest review
3 night business trip Mar 12, 2015
jarrod
US
Reviews and ratings contained within this site are the subjective opinions of customers and suppliers; they do not represent or reflect Hotels.com’s position. Neither Hotels.com nor the parties involved in providing review content shall be held liable for any damages of any sort resulting from use of these reviews
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