"disappointed but nice modern decor"
first off the guy at the front desk was rude. breakfast was disappointing they only had egg and potatoe and sausage. Ice machine was filed with filthy black stuff and they didn't care. they said they would put out of order sign which they didn't. we will not be back...drury inn is where we will stay.Genuine Hotels.com guest review
"lot's of contnstruction around."
The stay was good except for the leaky shower. and the quality of the complimentary breakfast.Genuine Hotels.com guest review
"Incredibly loud A/C, everything else was nice."
Got a last-minute 30% off deal on this hotel. The room was spacious and the bed was comfy, but man, this hotel has the loudest A/C units I've ever heard. Was hoping for a thermostat on the wall and some peace and quiet. If you're a light sleeper, look elsewhere. Otherwise my stay was nice. Staff was friendly and breakfast wasn't bad. Note to people […] who work out: the fitness room is TINY and has no free weights, just two cardio machines and some medicine balls. :( Read moreGenuine Hotels.com guest review
Very Clean, comfortable. Enjoyed the stay.Genuine Hotels.com guest review
"Close to Cypress"
It was very nice. Location close to Cypress and the price was right.Genuine Hotels.com guest review
all personal very courteous and helpful, room very comfortable, & clean. the breakfast area was great and the young man in that area was very courteous.Genuine Hotels.com guest review
loved my stay will stay again, kind stay quiet and very helpful staff too. Beautiful Rooms located next to everything a tourist can ask for. Very Reasonable price for a great hotel. 5 star hotel in my bookGenuine Hotels.com guest review
"New property, nice style"
Room was quiet, staff was more than friendly, decor was very up-to-date, pool was sparkling, if small..Genuine Hotels.com guest review
"Excellent hotel and experience"
Our travel to Houston was a last minue trip due to a family emergency. I booked through Expedia and had no problems. The room and bathroom were extremely clean. All the staff helpful and friendly. I liked that the hotel has someone working the breakfast buffet and assisting with making waffles and making certain everyone had their needs and wants met. […] She was very kind to all. Overall stay in the hotel was a pleasant experience. I would plan to stay their again. Read moreGenuine Expedia guest review
Staff was very friendly, hotel was clean, great restaurants nearby, not a bad drive to downtown. We would definitely stay here again.Genuine Hotels.com guest review
"Great Place to stay!"
Rooms were very comfortable, and I slept like a baby.... mattresses are awesome! We really enjoyed the hospitality of the front desk, and the hotel was in an excellent location. Will definetly come back to this hotel!Genuine Hotels.com guest review
Served my needs well.Genuine Hotels.com guest review
"Last minute choice"
Booked room 15 minutes in advance of arriving. Staff was helpful. Thought location would have been risky but I was pleasantly surprised. Room was clean and comfortable.Genuine Expedia guest review
"Definitely will stay here again"
For the price we paid, I wasn't expecting much. The room was large and clean, and the breakfast was truly a breakfast. They had oatmeal, cereal, eggs, bacon, fruit, hashbrowns, etc. We were blown away. We visit Houston often, and this will be our go-to hotel from now on.Genuine Hotels.com guest review
Response by Hampton Inn Houston - Brookhollow Thank you for your great review. I am glad you enjoyed your stay with us. We hope to see you back in Houston soon.
"Decent place to stay."
Pillows weren't the best, and pool was outdoors. The room was quiet despite children being on the floor. Breakfast options were better than average. Near dining and shopping options. Staff was friendly and offered us bottled water, which was good because the tap taste was awful. Water pressure was decent. Overall, better than average.Genuine Hotels.com guest review
Response by Hampton Inn Houston - Brookhollow Thank you for choosing Hampton Brookhollow and for your review. We are looking forward to serving you again soon.
"Nice hotel for the money"
Great drive appeal, room was clean and smelled nice. Front desk was very professional and helpful.Genuine Expedia guest review
The bed is big. The room is clean and tidy. The service is good.Genuine Expedia guest review
Nice staff, great Breakfasts and great restaurants nearby!Genuine Hotels.com guest review
Response by Hampton Inn Houston - Brookhollow Thanks for the nice review. Hope to see you back in Houston soon. I will share your comments with my staff.
"Just what I needed!"
I needed a hotel to stay in for a night since I did not want to drive home and then back to chaperone an event. I arrived and was checked in by Marco. He was very pleasant and explained what was available in the hotel (small fitness room, pool, wi-fi, etc.). The room was cold when I entered, but I turned the AC down. The room was spacious and the bathroom […] nice. The area is safe which was a concern for me since I was returning late in the evening. Everything was fine and you have to use a key to get in the hotel doors (excluding the front). In the morning I had breakfast which was good. They had fruit, an assortment of cereals, different juice choices, muffins, toast, pancakes, sausage, and eggs. Ms. Dee was fantastic making sure food was always stocked and checking to see if people wanted bottled water. She also kept the dining and food selection area pristine! When I checked out Jada assisted me and and it was very quick just like check-in. My overall stay was better than I expected as I am particularly picky. If you need a place to stay in the Brookhollow area I would suggest this and I will use them again. Read moreGenuine Hotels.com guest review
Response by Hampton Inn Houston - Brookhollow Thank you so much for the great review. I will be sure to share it with my staff. I am glad you enjoyed your stay and we hope to see you back in Houston soon.
great!# Cleanliness of room/hotel # Quality of service # Hotel amenitiesGenuine Hotels.com guest review
Response by Hampton Inn Houston - Brookhollow Thanks for your feedback. We hope to see you again soon.
We stay here for 3 nights the staff was really friendly, breakfast was really good. Rooms were clean it was a very good experience. Its close to movie theaters and food which was really good.Genuine Hotels.com guest review
Response by Hampton Inn Houston - Brookhollow Thanks for staying with us. I am glad you enjoyed you enjoyed your stay. I will be sharing it with my staff. Hope to see you back at our hotel soon.
"Close to where friends were."
Everybody from the front desk to housekeeping were not only friendly, but helpful as well.Genuine Expedia guest review
"Nice staff, very good breakfast"
The free breakfast is awesome, the hotel location is close to highwayGenuine Expedia guest review
Response by Hampton Inn Houston - Brookhollow Thank you for choosing Hampton Brookhollow. I am glad you enjoyed our breakfast. We are Looking forward to having you back soon.
Rooms could use a microwave n refrigerator mini. Everything else was greatGenuine Hotels.com guest review
Response by Hampton Inn Houston - Brookhollow Thanks for your feedback. We do have microwaves and refridgerators available. Next time you come let us know and we will be happy to get you one. Thanks for staying with us.
Good place to stay, but man they like to put a big hold on your card for room incidental fees.Genuine Expedia guest review
The whole staff was very friendly and greeted you each day by name. My only complaint was it was further from the Hobby Houston Airport than I thought.Genuine Hotels.com guest review
Response by Hampton Inn Houston - Brookhollow Thanks for your review .I am glad you enjoyed your stay. My staff will be looking forward to seeing you back soon.
The rooms would have been a 4 if bathroom tub wasnt so dirty, need a microwave in room, but all n all its ok for price, would stay again....Genuine Hotels.com guest review
Response by Hampton Inn Houston - Brookhollow Thanks so much for your feedback. I do apologize about the tub .It has been addressed with my team. We are looking forward to see you back soon.
From all the hotels to chose from in this area I found that this one was the best for the price. It's well presentable and clean. Employees were helpful and courteous. I booked the room with children and as all parent can agree, it's important to choose a place where kids are welcomed.Genuine Expedia guest review
Response by Hampton Inn Houston - Brookhollow Thank you for your great review. I am glad you enjoyed your stay. We are looking forward to seeing you back soon!
"Good night's rest"
The staff at the front desk was very helpful. Our room did not have a working TV, it would not come on for us and immediately the personnel left the desk and came to assist our needs. He was very polite and so helpful. He offered us another room for our convenience. I appreciated the way he handle things. Also the staff that prepared the breakfast did […] a fine job. Everything was timely; you can see where everything was arrange and accessible. Will stay again. Read moreGenuine Hotels.com guest review
Response by Hampton Inn Houston - Brookhollow Thank you for your review. I am glad you enjoyed your stay. I will be sharing it with my staff. Safe travels and hope to see you soon.
"Weekend trip, close to everything."
We did not hear ANY road noise, we were doubtful to stay there cause of previous reviews. The only noise we heard was the maid with the vacuum at 9:30 am in the hall, after opening the door and looking at her, she stopped. On a Sunday I would have preferred to sleep a lil later. We have stayed in about 20 different Hampton Inns and they are all the […] same, which we think is Awesome. Clean!!!! Read moreGenuine Hotels.com guest review
Response by Hampton Inn Houston - Brookhollow Thanks for your review. I do apologize about the vacuuming and its been addressed. We are looking forward to seeing you back soon.
The hotel was great! The people there were very friendly and kind. They made it feel like home away from home. Anything you needed was taken care of immediately. I would deffinately recommend this hotel for anyone and if I get the chance I would stay here again.Genuine Expedia guest review
Response by Hampton Inn Houston - Brookhollow Thank you for the great review. I will be sure to share it with our staff. We will be looking forward to having you back at "home" soon!
The only reason why I did not give a 5 is because the road noise was SOOOO loud. you can hear every car passing by. Eventually though, it rocked me to sleep so I will not complain too bad. I would DEFINATELY recommend this hotel because it is nice, very nice. the staff is nice, the breakfast is nice and the hotel is nice in my opinion... and the price... […] Excellent for what you get. Thank you. Read moreGenuine Hotels.com guest review
"Best stay in a long time"
The check in was super fast. The clerk was super friendly and very helpful. I loved the room. The beds were comfortable, the restroom was the best part. It was huge. Not like most hotel restrooms were the shower is right against the toilet. It had a full size mirror. Oh and the breakfast was delicious. The waffles and the omeletGenuine Hotels.com guest review
I booked Two Rooms and LOVED IT. The only concern I had was the road noise. Walls were thin and I could hear every car... till it rocked me to sleep, lol... The Staff was Awesome, the Breakfast was amazing for the price of the Hotel and the Breakfast Lady made it all worth while.Genuine Hotels.com guest review
Good stay, had previous sleepers wash cloth hanging over shower nozzle. Maid kept letting neighboring doors slam as she left each room as she went in and out to clean them. Nice front desk folks. Other than that good stay.Genuine Hotels.com guest review
Room was nice - 2 queen beds instead of 2 double beds usually at most places, was very nice for family of 4. Breakfast attendant was outstanding! Took great care of all customers and the food was very good as well. Actually all of the staff were excellent. For the money, a great spot.Genuine Hotels.com guest review
"Do yourself a favor and find another hotel"
I am so disappointed. My sister is a Hampton girl, so I relented, overpaid, and went. First, the carpet smell hit me when I entered the door and our room. I certainly did not get the room that was advertised on the photos. No refrigerator, no microwave. Then, I said well I will wait for the breakfast because that is what my sister raved about. I had […] a good waffle made by a staff person. The rest of the food was inedible... dried up nasty turkey sausage and eggs. We left to go get something to eat. I paid almost $100 for a disappointing stay. I will definitely not return or recommend this place. I may give Hampton another try, but not here for sure. The good......nice air conditioning and hot showers. Also, it is difficult to find from where I started. Read moreGenuine Expedia guest review
Response by Hampton Inn Houston - Brookhollow Thank you for choosing the Hampton Inn Brookhollow for your recent stay.We are sorry you were not pleased with your stay and I assure you this is an isolated incident. We wished you would have notified us of these issues during your stay so we could have rectified them before you left. stay. We invite you to return to our hotel next time you are in the area so we can regain your confidence in our property.
Overall my stay was really nice. The room was clean and nice and the staff was friendly. I really take exception to the practice of any hotel taking or holding money out of my account for any reason before services have been rendered or purchases have been made. In this case they took $50.00 out of my account to cover phone calls or use of laundry. […] It made no difference that I told them I was not going to use either. I am a businessman not a college Spring Break student and in thirty years have never caused damage to a room that would require a Billion dollar Hotel chain to spend money on repairs. I felt like they pre-judged everyone with the potential to wreck their room and charged them accordingly. Yes they put the money back in your account but only after they inspect your room and make sure you didn't use the phone. What happened to trust or true customer service and relations? Will not stay at this nice hotel again for this reason. Read moreGenuine Hotels.com guest review
It was exceptional. Hotel staff was courteous, except for breakfast hostess, a little too crasp; however for the most part ---- stay was terrific. Accommodations were pleasant and quite. Enjoyed the comfy bed!Genuine Hotels.com guest review
Good overall experience perfect location and friendly staff.Genuine Expedia guest review
Response by Hampton Inn Houston - Brookhollow Thank you for choosing Hampton Inn Brookhollow. We are glad you enjoyed your stay.I will be sure to pass your comments on to our staff.We hope to see you back soon.
Really close to the city center, excellent choice of restaurants in neighborhood, impeccable rooms, wonderful service and the sweetest and kindest breakfast hostess ever. She will make you feel at home and absolutely spoil you. Thank you, ma'am, you're awesome.Genuine Hotels.com guest review
"Nice Hotel - Helpful Staff - A Good Value!"
Typical Hampton Inn satisfaction - upscale oriented for the smart consumer. Book it.....you'll be glad you did!Genuine Hotels.com guest review
"Great Value for the Price"
Got a last minute deal on Hotels.com. Price was great and the room was very nice. Breakfast was good. Bed was very comfortable. The sofa bed was a bit lumpy. Still it was a very good location and great value and very friendly staff. I would go back.Genuine Hotels.com guest review
"Hampton Inn Houston"
Very Nice Hotel. We would stay their again !!Genuine Hotels.com guest review
"New and very nice"
Very nice clean room with clean air. No microwave in the room. Great egg omelet for breakfast. Coffee not so good.Genuine Hotels.com guest review
Excellent accommodations. A bit out of the way for major sites, involving heavy traffic during rush-hour.Would not hesitate to stay at this location again.Genuine Hotels.com guest review
"Clean and Pleasant"
Especially the breakfast server/helper was welcoming, gracious, and helpful. What a nice way to start the day. The room was lovely; I only wish I were there more during my stay.Genuine Hotels.com guest review
I left a map inside the room on checkout. I came back later in the day when I remembered it and it had been thrown in the trash and was all wet. It was clearly not trash and I can't understand why they would throw it out, but the worst part was the fact that the staff didn't really take much interest in finding it. I was there for over an hour before […] I told them to look in the trash, which is where they found it. This was poor customer service and I won't stay there again, even though it is the nicest hotel in the area. Read moreGenuine Hotels.com guest review
"Nice Hotel but..."
The Hotel fcailities were quite nice, But unfortunately there was a Credit Card Scam that was going on while I was there. I was one of the individuals who received a morning call from the Scammer. I did not expect it at this Hotel, but the only way it could have occurred was from within the Hotel as No Outside Callers came into the front desk during […] that time. (Hotel was unable to trace the Room to Room call made from within the Hotel...) Read moreGenuine Hotels.com guest review
"Great place. To stay"
Nice rooms, I love a Clean bathroom Friendly service at front desk Very comfortable bedGenuine Hotels.com guest review
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