A very pleasant stay. Kitchen in charge person was excellent & super efficient to make sure the breakfast were hot & sufficient; front desk people also provided the best services to our needs. The only "-" impression was one SUV's tires were stolen on wkend night.Genuine Hotels.com guest review
"Easy to overlook gem - highway construction"
I've stayed at Hampton Inns frequently and this has to be one of the best ones yet. Don't let the current highway construction deter you. The front desk staff was polished and professional. The bathroom definitely needs some updates, but the room was clean and comfortable. Breakfast offered several choices including turkey sausage (yea!) and croissants. […] I will definitely stay here again if the opportunity arises. Read moreGenuine Hotels.com guest review
Very clean, the beds were extremely comfortable. Enjoyed the stay here very much.Genuine Hotels.com guest review
"Great hotel for great price."
This hotel was friendly and awesome. Wish I stayed longer. Breakfast was good and staff was very friendly. I will be back for sure.Genuine Hotels.com guest review
Overall, a good experience and would stay there again.Genuine Expedia guest review
"Nice Hotel, but on a one way road"
Very nice hotel but it is on a one way road separated by the Northwest Freeway so you literally have to go north past the hotel by a 1/4 mile or so and go under freeway to circle back south to the hotel, it wouldn't be a big deal but the traffic sucks in Houston.Genuine Expedia guest review
"Very nice hotel"
We loved the bedding, neutrogena shampoo and the comforters. The staff were friendly and provided daily cokd water bottles on our way out. The breakfast buffet was very good and had a variety of yogurts, hot oatmeal, eggs, sausage and good breads and juices. The roomsmwere nice and clean and the coomo areas of the botel were very clean and well maintained. […] Recently renovated, nice overall. Read moreGenuine Expedia guest review
Excellent!!! We will definitely book here again.Genuine Hotels.com guest review
The only fall back I could hear the persons in the next room not too much but did notice them.Genuine Hotels.com guest review
"I definitely recommend it!!"
Great hotel at a great price. Nice clean rooms.Genuine Hotels.com guest review
"Nice inexpensive hotel near 290 and FM1960."
The staff were the best. Very friendly, attentive and responsive to every need. The bottled water and the breakfast provided (between 6 and 10 a.m.) were very appreciated, and the breakfast was actually very, very good, and quite abundant. No mere "continental" fare. The room and bathroom were extremely clean and well kept. The king size bed was fresh […] and comfortable. The furniture and closet space provided everything I needed. LOTS of outlets for charging cell phones, camera batteries and laptops, etc. My only complaint was the air conditioning, which is why my overall rating, and that for facilities and room comfort are just short of "excellent." My original room smelled extremely musty, almost of mildew or mold, and it stirred up my allergies enough that I had to take medication. And I do believe it was from a poorly functioning air conditioning unit. I was promptly and cheerfully moved, however, when I complained. The air conditioner in the second room functioned much, much better, but it never shut off on its own, and it was quite loud. Quieter units with better temperature control would be a HUGE improvement in an otherwise excellent hotel. In spite of the air conditioning issues, I'd be happy to stay here again, though. The staff were just incredible, every single one of them I had contact with. They seem happy to go above and beyond. The housekeeper for my room, Delia, was absolutely meticulous. She made my stay especially pleasant. Read moreGenuine Expedia guest review
Nice clean rooms, breakfast was good, everyone was friendly. Ms. Dee was very helpful and sweet :)Genuine Hotels.com guest review
My stay was great. Check-in was easy and complimentary products were all available and offered by the great staff.The bed is very comfortable and free breakfast each morning was great. I'll definitely recommend this hotel to anyone.Genuine Expedia guest review
"Quite good for Houston"
Convenient location to Galleria, our eventual destination. The staff were very kind & let us start breakfast early. The pool (outside) was nice & mostly clean; you probably can't prevent a few bugs from flying into the water on a summer evening. The room was far too cold when we checked in, but we don't like strong A/C, so we switched it off & felt […] comfortable the whole night. The shower head was adjustable, but wouldn't adjust for some reason. Read moreGenuine Hotels.com guest review
"Good Hotel, Convienent Location, Ms. Dee Awesome!!"
Overall my stay was good after they found my reservation. Upon arrival, I was told that they couldn't find my reservations which I booked through Hotels.com like 2 weeks prior. Good thing I arrived there a little after check in time and not later because I probably would've been out of a room. One of the front desk clerks called the hotels.com contact […] number and got the issue resolved. The hotel inside and throughout was very nice, real modern. However, the rooms weren't, they were very dated, more country style; didn't match the modern theme of the rest of the hotel. The breakfast buffet was great with a lot of variety and Ms. Dee was awesome, very helpful and personable. The hotel was located by some good restaurants - Pappadeaux, Red Lobster, etc. Read moreGenuine Hotels.com guest review
The hotel was fine, a standard Hampton Inn, and the neighborhood was near a major road. It was simply a stopping point for us on a cross country trip, but would have been fine for a business stay. Parking was easy and free. The staff totally made the stay though, everyone was super super nice, from check in to check out. The middle aged black lady (I […] wish I had gotten her name to write a note to the manager!) at the breakfast was so amazingly nice that we were blown away. She made sure that everyone in our family (myself, my husband, and our two daughters) had everything that we needed and packed us little to go bags with fruit and water for the road. We would stay again if the need came up. Read moreGenuine Hotels.com guest review
"Wonderful place to stay!"
The staff and hotel were awesome. I thoroughly enjoyed the breakfast and Ms. Dee! The location is right off of the freeway and near a lot of shops and restaurants. Wonderful place.Genuine Hotels.com guest review
I am so happy I grabbed this deal. The room was very comfortable, the staff was friendly and accommodating, and the continental breakfast was delicious. I am especially grateful to the staff for allowing me to extend my stay at the very last minute. That's how much I enjoyed my stay... I didn't want to go home so I extended my stay. Plus the room I […] had was normally $129/nite, with hotels.com I got my room for $54/nite. Great hotel. Great deal. I'll be going back. Read moreGenuine Hotels.com guest review
The hotel was great in service and cleanness. I loved the comfort of the room am the complimentary. Staff was always available for help and front desk help was good as well. Location due to construction was not so good, we had a hard time getting to the hotelGenuine Hotels.com guest review
Spent three nights at this hotel, from the time we arrived and all around the clock, the service was courteous, amicable and overall very pleasant! Very clean rooms and common areas. Didn't get to use the pool but it look like it was well kept. Would definitely recommend.Genuine Expedia guest review
Everything basically was ver satisfactory with our stay. We didn't eat the breakfast offered so I cannot comment. Pool was excellent.Genuine Expedia guest review
I was pleased with the hotel staff who was attentive and friendly.Genuine Hotels.com guest review
"Reserved room for 5, but got room for 4 instead!"
Reserved room for five but got a room that only fits 4. On the hotel's website, it states the the room I reserved had 2 queen beds plus a rollaway available for a fifth person. I got there, and there was no rollaway. Asked the clerk and she said they had never used a rollaway for any of their rooms. Also, the room did not have a mini fridge or a microwave. […] There is also construction going on around the area which makes it difficult to get in and out. Read moreGenuine Hotels.com guest review
The only problem with our stay was the inconvenience of the construction on the freeway right in front of the hotel.Genuine Hotels.com guest review
The hotel was great. The only down side was the construction in front of hotel, made it difficult to leave and return.Genuine Hotels.com guest review
"Outstanding - Much better than expected"
The room was very clean, the beds were comfortable, the temperature was great, the room was quiet, and the staff was extremely friendly. For the price, I expected a mediocre hotel, but this was outstanding. We needed a place to stay for a family weekend and the only problem was the construction and traffic backup on the highway outside, something the […] hotel could not control. I couldn't believe the price of the hotel included cookies at the front desk and breakfast in the morning. The breakfast was great and included something for even the health nut! There was fruit, cereal, oatmeal, and cooked breakfast which included eggs, sausage, and waffles. Read moreGenuine Hotels.com guest review
Not what we expected not like pictureGenuine Hotels.com guest review
My stay was very nice. Everything was wonderful, my room, the bed, the staff, the breakfast. I will definitely stay at this Hotel again.Genuine Hotels.com guest review
"Don't Use Your Debit Card Here!"
I booked this hotel through hotels.com. I clicked on "pay at hotel" which also states you don't pay until you get to the hotel. Well, Hampton placed a hold on the card I used to hold the reservation, before I got to the hotel to check in, then also asked for a credit card when I checked in (two authorizations). This was not even the card I wanted to […] use at check-in, so in the end they were holding money on two of my cards. In addition, they took a 1980 ' s imprint of my card to keep on file. I am praying that there are trustworthy employees there, since this was my debit card. Overall this hotel was nice but the lack of communication between hotels.com and the Hampton Inn is horrible. I could understand if the charges were made after a certain time, but these charges were placed on my card early in the morning on the day I was to check in. Hampton Inn Brookhollow, charge me if I don't show up, don't charge me before I get there. I only use certain cards for certain Internet transactions, as I am sure others do as well! Read moreGenuine Hotels.com guest review
"Very Comfortable and Pleasent"
I loved this hotel especially when I woke up in the morning and was greeted a very lovely smell of breakfast. The breakfast smell got even stronger when I got on the elevator and I loved loved loved that I could make my own waffles and they were pillowly soft and big as plates. Yum!!! I enjoyed my stay at the Hampton Inn and look forward to using the […] service when I travel else where. Read moreGenuine Hotels.com guest review
Good place for visiting Houstoun. Comfortable room with the big bathroom and good breakfast. This is the two important things while choosing the hotel. Price is not too high, so I give it 5 star.Genuine Hotels.com guest review
"great value for the money."
all the personnel was very friendly and very helpful. the breakfast was very good,and there was plenty of food available.Genuine Hotels.com guest review
"Family get away"
I really enjoyed my stay, the only thing was the road construction and traffic, which the hotel had no control over. Yes, I would stay at the Hampton again.Genuine Hotels.com guest review
"Perfect family stay"
The guest service members were wonderful from the arrive to departure. It was myself and two children. Not a single issueGenuine Expedia guest review
"Excellent hotel - Excellent Location"
I stayed at this hotel Nov. 2013 and was so impressed we decided to try it again. Our stay was still wonderful like last year. The room, bed, and bathroom was so clean and comfortable. The whole hotel was very well maintained. You felt like you was coming home by the friendly greeting from the staff. There is a hot breakfast. I really enjoyed fruit […] and baked cookies throughout the day. We did not have to go far to find places to eat. Great restaurant were all around along with some places for shopping. To venture out, the interstate is right in front of the hotel - easy get on and off. You will really enjoy your stay. Read moreGenuine Hotels.com guest review
"staff was great room was clean no complaint"
The room was fresh and clean, location was perfect across the highway from pappadeaux!! (Mmmmmmm) Staff was friendly thanks Adrian for helping us find the auction, she definitely went above and beyond. My husband loved the hot breakfast (real egg omelet with veggies, sausages, homemade waffles, toast, fruit oat meal, cereals and more) he didn't eat […] all that but they had a real buffet style options including pastries. The pool was clean. And the price was fair. Will definitely stay here again Read moreGenuine Hotels.com guest review
We arrived late to the hotel (1:00AM) but our room was still available and waiting on us. The service desker agent was very nice and friendly.Genuine Expedia guest review
I really liked the hotel. However, note that it is located in an area of Houston where lots of Asian restaurants are located (I guess it is close to Vietnamese/China/Korea town). Since I don't like Asian foods, I had to drive to Galleria to get good food. This was the only downside.Genuine Expedia guest review
"Kids Basketball tournament"
The location & room were great for the price...customer service was great and I enjoyed the full service hot breakfast! Ms. DEE really took care of us, made the experience more enjoyable!Genuine Hotels.com guest review
"a pleasurable experience"
clean rooms, very safe location, extremely helpful and friendly staff. Oh, and breakfast was yummy!!Genuine Hotels.com guest review
Ms Dee and her wonderful service would surely bring me backGenuine Hotels.com guest review
Everything was as expected except breakfast was well above, Great variety and well attended to ensure that nothing ran out and guests knew where things were and how to operate the equipment.Genuine Hotels.com guest review
Truly enjoyed the experience. I got way more than I bargained for. Service was excellent and there were smiles everywhere I looked.Genuine Hotels.com guest review
Very decent place. Great Experience. ps. HHonorGenuine Expedia guest review
The first thing I was greeted with when I checked in was warm smiles and an offer of a cool bottled water! Thank you Ms. Adriana! The bed was comfortable, room was very clean, and the Ms. Dee at the breakfast area was very helpful and friendly when pointing out some nice attractions in the local area and offered some water bottles to bring with us. […] Breakfast area was very clean, and KEPT clean. Food was hot and everything there was fresh.Very satisfied and would definitely stay there again. Read moreGenuine Hotels.com guest review
Better than expected, great staff and breakfast. VG value.Genuine Expedia guest review
Everyone was very helpful. The only problem was a tapping noise that sounded off and on all night.Genuine Hotels.com guest review
Very nice hotel close to all shopping centers. Friendly hotel staff.Genuine Hotels.com guest review
The manager Shaquisha was awesome, very friendly and attentive....the breakfast in the morning was great as well thank you VictorGenuine Hotels.com guest review
"Nicce staff, comfortable beds"
My only issue was the blow dryer not working. I was in a hrry with the cab on its way. The staff quickly checked it out saw that it was in fact not workgin and then ga ve me access into a different room just to use the dryer. I caught the cab oin time and made my flight.Genuine Expedia guest review
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