Not what we expected not like pictureGenuine Hotels.com guest review
My stay was very nice. Everything was wonderful, my room, the bed, the staff, the breakfast. I will definitely stay at this Hotel again.Genuine Hotels.com guest review
"Don't Use Your Debit Card Here!"
I booked this hotel through hotels.com. I clicked on "pay at hotel" which also states you don't pay until you get to the hotel. Well, Hampton placed a hold on the card I used to hold the reservation, before I got to the hotel to check in, then also asked for a credit card when I checked in (two authorizations). This was not even the card I wanted to […] use at check-in, so in the end they were holding money on two of my cards. In addition, they took a 1980 ' s imprint of my card to keep on file. I am praying that there are trustworthy employees there, since this was my debit card. Overall this hotel was nice but the lack of communication between hotels.com and the Hampton Inn is horrible. I could understand if the charges were made after a certain time, but these charges were placed on my card early in the morning on the day I was to check in. Hampton Inn Brookhollow, charge me if I don't show up, don't charge me before I get there. I only use certain cards for certain Internet transactions, as I am sure others do as well! Read moreGenuine Hotels.com guest review
"Very Comfortable and Pleasent"
I loved this hotel especially when I woke up in the morning and was greeted a very lovely smell of breakfast. The breakfast smell got even stronger when I got on the elevator and I loved loved loved that I could make my own waffles and they were pillowly soft and big as plates. Yum!!! I enjoyed my stay at the Hampton Inn and look forward to using the […] service when I travel else where. Read moreGenuine Hotels.com guest review
Good place for visiting Houstoun. Comfortable room with the big bathroom and good breakfast. This is the two important things while choosing the hotel. Price is not too high, so I give it 5 star.Genuine Hotels.com guest review
"great value for the money."
all the personnel was very friendly and very helpful. the breakfast was very good,and there was plenty of food available.Genuine Hotels.com guest review
"Family get away"
I really enjoyed my stay, the only thing was the road construction and traffic, which the hotel had no control over. Yes, I would stay at the Hampton again.Genuine Hotels.com guest review
"Perfect family stay"
The guest service members were wonderful from the arrive to departure. It was myself and two children. Not a single issueGenuine Expedia guest review
"Excellent hotel - Excellent Location"
I stayed at this hotel Nov. 2013 and was so impressed we decided to try it again. Our stay was still wonderful like last year. The room, bed, and bathroom was so clean and comfortable. The whole hotel was very well maintained. You felt like you was coming home by the friendly greeting from the staff. There is a hot breakfast. I really enjoyed fruit […] and baked cookies throughout the day. We did not have to go far to find places to eat. Great restaurant were all around along with some places for shopping. To venture out, the interstate is right in front of the hotel - easy get on and off. You will really enjoy your stay. Read moreGenuine Hotels.com guest review
"staff was great room was clean no complaint"
The room was fresh and clean, location was perfect across the highway from pappadeaux!! (Mmmmmmm) Staff was friendly thanks Adrian for helping us find the auction, she definitely went above and beyond. My husband loved the hot breakfast (real egg omelet with veggies, sausages, homemade waffles, toast, fruit oat meal, cereals and more) he didn't eat […] all that but they had a real buffet style options including pastries. The pool was clean. And the price was fair. Will definitely stay here again Read moreGenuine Hotels.com guest review
We arrived late to the hotel (1:00AM) but our room was still available and waiting on us. The service desker agent was very nice and friendly.Genuine Expedia guest review
I really liked the hotel. However, note that it is located in an area of Houston where lots of Asian restaurants are located (I guess it is close to Vietnamese/China/Korea town). Since I don't like Asian foods, I had to drive to Galleria to get good food. This was the only downside.Genuine Expedia guest review
"Kids Basketball tournament"
The location & room were great for the price...customer service was great and I enjoyed the full service hot breakfast! Ms. DEE really took care of us, made the experience more enjoyable!Genuine Hotels.com guest review
"a pleasurable experience"
clean rooms, very safe location, extremely helpful and friendly staff. Oh, and breakfast was yummy!!Genuine Hotels.com guest review
Ms Dee and her wonderful service would surely bring me backGenuine Hotels.com guest review
Everything was as expected except breakfast was well above, Great variety and well attended to ensure that nothing ran out and guests knew where things were and how to operate the equipment.Genuine Hotels.com guest review
Truly enjoyed the experience. I got way more than I bargained for. Service was excellent and there were smiles everywhere I looked.Genuine Hotels.com guest review
Very decent place. Great Experience. ps. HHonorGenuine Expedia guest review
The first thing I was greeted with when I checked in was warm smiles and an offer of a cool bottled water! Thank you Ms. Adriana! The bed was comfortable, room was very clean, and the Ms. Dee at the breakfast area was very helpful and friendly when pointing out some nice attractions in the local area and offered some water bottles to bring with us. […] Breakfast area was very clean, and KEPT clean. Food was hot and everything there was fresh.Very satisfied and would definitely stay there again. Read moreGenuine Hotels.com guest review
Better than expected, great staff and breakfast. VG value.Genuine Expedia guest review
Everyone was very helpful. The only problem was a tapping noise that sounded off and on all night.Genuine Hotels.com guest review
Very nice hotel close to all shopping centers. Friendly hotel staff.Genuine Hotels.com guest review
The manager Shaquisha was awesome, very friendly and attentive....the breakfast in the morning was great as well thank you VictorGenuine Hotels.com guest review
"Nicce staff, comfortable beds"
My only issue was the blow dryer not working. I was in a hrry with the cab on its way. The staff quickly checked it out saw that it was in fact not workgin and then ga ve me access into a different room just to use the dryer. I caught the cab oin time and made my flight.Genuine Expedia guest review
"Great place to recoup from medical procedures"
I need a quiet comfortable place to stay after procedures and tests, especially after a Hospital stay. This place fits the bill. Always clean, comfortable and friendly. Breakfast is always great, nice hostess!Genuine Hotels.com guest review
"A good place to stay !"
This Hotel was a good stay at a very good value. It was a bit of an older Hotel but it was clean, the staff were excellent to deal with, the breakfast was very satisfying and, it was close to everything.Genuine Hotels.com guest review
I thought it was very nice. The Houston construction out front was a distraction but hopefully that will be completed some day. Finding the Motel was also a bit difficult do to the frontage road requirements. The sign needs to be more prominent also.Genuine Hotels.com guest review
Over experience was great. Only thing about the location was the work they are doing on the freeway caused for traffic back up to and from hotel.Genuine Hotels.com guest review
"Comfy bed, cool, quiet room!"
My check in was smooth, except they put an additional $50 hold on my card (on top of the pre-paid rate I had already done via Expedia - 3 days later it is still "pending". :\ ). The bed was super comfy, the air conditioner kept the room crisp and cool *and* they have an array of Neutrogena products. The complementary hot and cold breakfast was also […] very nice. I was completely happy with this experience except for the fact that I am still sitting here waiting for them to release the hold they put on for "incidentals". Read moreGenuine Expedia guest review
We have stayed at this hotel twice in the last month and both times we experienced nothing but excellent service. Everyone who worked the front desk were exceptionally helpful and polite. Rooms were clean, no issues. The front desk has a business area and coffee and tea 24/7 I think. The coffee is always hot! The breakfast is very good, the area is […] very clean and the lady working the breakfast area was very nice and helpful. There is a pool and fitness area that we didn't use but they looked nice. I felt safe here. I arrived about an hour early this last time, and they let me check in early because there was a room avaible, which I was so thankful for because I had a job interview to get ready for. We will definitely be staying here again! Read moreGenuine Hotels.com guest review
the room smelled like smoke and was dated. I was very disappointed to say Hampton is a Hilton brand of hotels. I will never use this brand again.Genuine Hotels.com guest review
Great location, close to shopping and eating locations. Good breakfast selections.Genuine Hotels.com guest review
This is a great Hotel to stay in. I stayed for 3 night and I loved it. Its in a good location and next to everything. Breakfast was great and thanks to Ms. Dee who does a wonderful job, making sure that everyone was okay she was great and awesome. Do check it out .Genuine Hotels.com guest review
"Great place to stay"
I spent 2 nights here and it was very clean and mostly quiet. My only real complaints are that the construction on Hwy 290 makes it a bit difficult to get to, and when another guest lets their door slam, you can hear it quite well. I enjoyed my stay and will stay here again.Genuine Hotels.com guest review
The staff was great, clean room and good breakfast. Close to lots of great places to eat.Genuine Hotels.com guest review
It was great! Great room, friendly staff and the breakfast was wonderful!!!Genuine Hotels.com guest review
close to freeway, clean comfortable room, nice people, good breakfastGenuine Hotels.com guest review
"Good value for money"
I was here for one night. Staff is friendly and attentive, breakfast is a delight. Location is average primarily due to proximity to high traffic areas and poor neighborhood. Great value for money though...Genuine Hotels.com guest review
"very nice place"
they do a great job of making every one happyGenuine Hotels.com guest review
Pleasant, very comfortable bedGenuine Hotels.com guest review
I in joy the service that I received from customers service staff at this hotel .Genuine Hotels.com guest review
"Love it! Would come back again."
The service was terrific, breakfast was decent, room was clean, and people smile. Can't complain about this. People! Reserve this hotel immediately!Genuine Hotels.com guest review
The hotel was great, staff was great and room was great. Would definitely stay again.Genuine Hotels.com guest review
"Would stay again...."
Stayed here twice for volleyball tournaments held in downtown Houston. Convenient to the city, good surrounding restaurants. Hampton needs to do something about their pillows. Four very small pillows for a king bed......would be nice if the pillows were firmer and full size. Friendly staff and great breakfast buffet. Always pleased to stay at this […] chain. Read moreGenuine Hotels.com guest review
Great value for the price. Very Clean. Excellent Staff.Genuine Hotels.com guest review
"nice place well maintained"
excellent service great coffee! close to the loopGenuine Expedia guest review
"JUST LIKE HOME"
I TRULY ENJOYED MY STAY I WAS VISITING MY FIANCEE, EVERYTHING WAS CONVIENTLY LOCATED, FRIENDLY STAFF, EXTREMLY CLEAN, AND OVERALL AWESOME STAY. I WILL BE BACK IN JUNE INDEED AND WOULD HIGHLY RECOMMEND ANYONE TO STAY HERE... THANK YOUGenuine Hotels.com guest review
My room was very comfortable. The location great because there were lots of restaurants to choose from. The staff was very courteous.Genuine Hotels.com guest review
Employees there were wonderful , great place to stay for a low price n location was convenient to shopping and eatingGenuine Hotels.com guest review
"Best hotel stay ever."
I was very impressed with their attention to detail. Everyone was exceptionally nice and the amenities were excellent. The location was perfect for our needs. We were extremely pleased with our stay. I have already bragged on it to my friends and family and would stay there again. The price was great. I have stayed in more expensive hotels that were […] not nearly as nice. Read moreGenuine Hotels.com guest review
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