Universal Palms Hotel - Oakland Park

For a clean room with several amenities, you can't beat the price. It has a nice pool and courtyard, an adequate restaurant with a friendly staff. On the negative side, the beds were uncomfortable and not ones you would sleep on in the Hilton. Water pressure was up and down when taking a shower and the commode would bubble when flushed. Not really that […] big a deal, but I kept thinking it was going to back up, but never did. Read more

Genuine Hotels.com guest review

My stay was very comfortable. I needed one night to get some rest. I slept very comfortably. I had read previous reviews regarding the train passing by I was not bothered by the trains. Everyone was very polite and accommodating. I would stay again.

Genuine Hotels.com guest review

The hotel right now is a work in progress, but with that all was great

Genuine Hotels.com guest review

Looks are decdeiving,it was not how it looked or was portrayed. The lobby was maintained but that was about it. My room was unclean the tile floor was dirty and the toilets were DISGUSTING!! the lock on my door was broken, there was tape placed on certain parts of the walls covering things up and i did not feel safe. There was a desk that was palced […] to cover a door that lead to another room ?? I will not ever stay at this hotel nor will i ever reccomend it to anyone i know.l Read more

Genuine Hotels.com guest review

horrible all around , ghetto like

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

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Genuine Hotels.com guest review

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Genuine Hotels.com guest review

We had booked and paid for a traditional "city view" room. When we checked in we were told that we were being given a complementary upgrade to a pool view room. We went to our too and found that it was spacious, clean and comfortable. We brought our luggage up and started to relax. Then we heard the first train coming through. And, we continued to hear […] trains coming through on a regular basis. The property almost abuts an active train track and unfortunately our "upgrade" was at the end of the property that is next to the tracks. I did call the front desk to see if we could switch rooms and they were willing to let us move. However, the "new" room had a broken bed and had obviously not been fully cleaned yet. It was already late and we had to get up at 4:30am to catch our flight. We foolishly decided to try to suffer through the train noise. We did start to acclimate to the train noise around 10:00pm, but then the pool party started. From about 10:00pm until we left at 4:00am we heard music, yelling and the occasional fireworks right outside of our doors. The hotel staff did nothing to try to reduce the noise. We were literally awake all night and ended up leaving early than anticipated just so we could try to catch a few minutes of sleep in the airport. If you are a spring breaker, then this would be the perfect hotel for you. However, if you are a business or family traveller you will probably want to look elsewhere. Read more

Genuine Hotels.com guest review

You can put lipstick on a pig, but it is still a pig. This hotel is an old fashioned dump. Sure, they polished up the lobby, but the rooms are terrible and the WiFi / internet is the very slowest I have ever seen. Terrible all around.

Genuine Hotels.com guest review

The hotel was convenient, clean and staff was very helpful.

Genuine Hotels.com guest review

The area that the hotel was in looked a little rough....but it wasn't. The hotel was beautiful and the staff was wonderful and very helpful. We had a great room overlooking the pool and garden area. They had a cute little lounge attached. Thought there was a continental breakfast but they charged way too much for way too little. We ended up eating at […] the Waffle House next door, which they gave a discount for people staying in the hotel. We were very pleased with our room and the service. Wish I could have stayed longer to use the pool.....it looked very inviting. Read more

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

This place has noise all night, awful help from the front desk. I hated it.

Genuine Hotels.com guest review

Some staff down right mean. At midnight I called to have to pool cleared because of the noise. It closed at 10PM. The idiot at the office refused. I hate this place. So many problems. The beds were hard as carpetted floor.

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

i like it

Genuine Hotels.com guest review

Worth the value...easy off and easy onto the highway.

Genuine Hotels.com guest review

it was nice for one night ..waiting to fly out next day...

Genuine Hotels.com guest review

The staff at reception were very helpful and efficient. Special thanks to Jacques for excellent service. We recommend this hotel.

Genuine Hotels.com guest review

The hotel is right next to train tracks. Enough said

Genuine Hotels.com guest review

Service was excellent, the check-in was a little slow, but they were very friendly. Everything was great except the frequent trains running throughout the night blowing their horns. Didn't sleep very good as a result.

Genuine Hotels.com guest review

There is train tracks right near the hotel and you know it. Hole in shower near faucet. Cigarette buts all over the ground next to entrance from pool.

Genuine Hotels.com guest review

THIS HOTEL WAS AVERAGE. NOTHING EXTRA SPECIAL. I WAS IN LAUDERDALE TO VISIT A FRIEND FOR 2 NIGHTS. JUST NEEDED A PLACE TO SLEEP BECAUSE I WAS OUT MOST OF THE DAY. IT WAS LOCATED IN A GOOD LOCATION, NOT TOO FAR FROM EVERYTHING. STAFF WAS OK. KIND OF LOUD OUTSIDE DURING CLEANING HOURS. WORST PART WAS THE TRAIN TRACKS ARE LITERALLY NEXT TO THE HOTEL SO […] YOU HEAR THE TRAIN ALL NIGHT. Read more

Genuine Hotels.com guest review

The pool was nice; I do not like the bowl sinks. Children are unable to reach the sink and faucet. The service was good and we got an upgrade in room due to needing two double beds. We appreciated this!

Genuine Hotels.com guest review

The noise of the trains and many of the guests was terrible. Also, dealing with the male clerks there was the worst ever. Two male clerks and two female clerks were as different as night and day. The two males, especially the older Canadian type were very rude and unaccommandating. I will never go back there for anything.

Genuine Hotels.com guest review

New room furnishings were pleasant though not lavish. Nearest ice cube machine was 3 floors away. Water saving shower head but plenty of hot water. Very nice pool area with aviary. Commuter and freight trains ran frequently by but we had an inside pool view room so not so bad. Lounge was active. Stay away from the Waffle House next to the hotel - board […] of health should condem it. Convenient parking. Read more

Genuine Hotels.com guest review

Hotel was very nice. A little older crowd but it was a great stay before a cruise

Genuine Hotels.com guest review

The Hotel was great. the staff was so very nice and helpful in everyway. The resraunt and bar were great right on sight and very good. We had the best time relaxing and talking around the pool. Would definitly stay there again.

Genuine Hotels.com guest review

The property is well maintained, room was very clean. Nice setting around the pool. Will stay again should the need arise. They do not supply any information in the room regarding restaurants or things to do in the area. went to the front desk, staff is very helpful but they have no information there either.

Genuine Hotels.com guest review

We had a room which was older than you can see it on the pictures. The Front Desk Personal was very helpful and competent because they gave us an very good recommendation for dinner. But there was one very bad thing. Directly beside the hotel were rails which were very noisy!

Genuine Hotels.com guest review

Very good

Genuine Hotels.com guest review

Noisy place to stay, train goes through too often. The staff was courteous, understanding and extremely helpful. I will go back and stay again. Nice having a lounge on property.

Genuine Hotels.com guest review

Renee and the rest of the Front desk staff was very polite and accommodating and handled all of our requests immediately. Every employee from front desk down to laundry staff would smile and greet us as they walked by. The room was clean and comfortable. The grounds were beautifully landscaped and the numerous! water fountains made sitting by the pool […] very relaxing. When I reported the ice machine was malfunctioning, the maintenance man had it repaired within 1/2 hour. The hotel restraunt was a little pricy but the food was good. The only negative was that the hotel is located next to very busy train tracks but it wasn't unmanageable. We would definitely stay there again. Great place with great service. Read more

Genuine Hotels.com guest review

We had a very nice dinner in the hotel dining room, but the best was the wonderful music. It was a wonderful time. The train is the problem. Sleep is interrupted at all hours. The hotel is close to the cruise harbor and we easily arranged a short shuttle ride.

Genuine Hotels.com guest review

I’m a frequent traveler and stay in hotels about a third of the year. This is probably the worse experience I have had at a hotel stay. The hotel lobby is actually really nice, their couches are really comfortable. When I arrived and checked on my reservation, the front desk informed me that my reservations show that it had been cancelled. He refused […] to check the confirmation numbers to see if they matched, he simply just said "under your name, it is cancelled, call hotels.com if you have a problem." Wow. In this respect, hotels.com did a great job getting this problem fixed. They called the hotel and got it cleared and we were able to check in. Our rooms, the phone wasn't working, we used our friend's room phone to ask for more towels, an hour later, no towels, we called again. After 3 hours, we finally went to the front desk to ask for them, turned out they had a shift change, and the last shift forgot. The beds are uncomfortable; old, springs, and stiff. The room does not look like the website photos at all, they look dingy. The worst part of it all, was the train. The hotel is located directly next to a main causeway railway that runs all night. It was loud, the room shakes, and train horn is loud and occurs every hour. We got this hotel because it looked like a cheap option. It was an uncomfortable, interrupted sleep. It was not worth a lost night of sleep even with the bad service. I will definitely never stay here again. I would even recommend against it to my friends. Read more

Genuine Hotels.com guest review

the mattress was in poor conditions, and the hotel is next to railroad track, it was impossible to sleep al night

Genuine Expedia guest review

There were only three people at this motel who were helpful- two behind the front desk & the handyman who brought up the refrigerator and microwave oven to our room. The room smelled musty and like mildew. The hair dryer didn't work and the TV barely worked. The coffee pot in the room was so dirty it could not be used. When we asked for some tea bags […] instead they wanted to charge us. AVOID THIS PLACE AT ALL COST!!!! Read more

Genuine Expedia guest review

The " Deluxe suite" was roomy enough for three, but the pull-out couch was not made up, even though they knew we were three and would give us the bedding, but not make the bed up. the lock was broken on the front door and on the door to an adjoining room, although it was explained that the otherside was sheetrocked. Who knows? There was no coffee unless […] we paid for the continental breakfast. The hotel restaurant was, however, good and had excellent entertainment. Read more

Genuine Hotels.com guest review

This hotel is old. The internet is slow or non-existent. The TV doesn't have ESPN. The staff was nice and they have a nice pool. If you stay at this hotel be sure you get a room away from the train tracks.

Genuine Hotels.com guest review

Very good service...we enjoy our stay there... the only issue is the occasional noise of the railroad close to the hotel, mainly during the early morning...everything else was perfect!

Genuine Hotels.com guest review

The hotel was good, the service was also. I just didn't care to hear the train pass every couple of minutes. The tracks are literally right outside the hotel. Also the water pressure needs improvement. If you flushed the toilet and someone is taking a shower, the pressure will decrease. Otherwise the rooms were clean and the staff very friendly.

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

Nice service, clean room, heated pool which was nice in December. Very close to train tracks that were somewhat busy, day and night. Also heard planes overhead. Bring earplugs and you can enjoy the hotel.

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

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Genuine Hotels.com guest review

The hotel staff is friendly and helpful. They go out of their way to make sure you have a good experience.

Genuine Expedia guest review

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Genuine Hotels.com guest review

Every thing very nice and a great price. Even a welcoime drink. Too bad we do not drink!

Genuine Hotels.com guest review

Let's just say it was more than I expected for the price and locations. The lobby was amazing, updated and beautiful, check in was a breeze once the front staff acknowledge that we were waiting. The room was nice and spacious and she offered us an upgrade since we were staying for 3 nights. I did have a few issues with not having my room clean the first […] day, and there ran out of wash clothes only had pool towels. But for the price it was worth it. I also recommended a couple of my family members get a room here since there hotel was more of a roach motel. They also enjoyed this location Read more

Genuine Hotels.com guest review