i didn't like how the room was so small. Also the ad online said their was a pool and there was not one that upset me.Genuine Hotels.com guest review
"Lowered service from the previous visits"
I thought the room was very small. It was awkward to have the closet in the bathroom and no drawer space. I got cleaning service, but my colleague stayed three evenings and did not get serviced at all. I thought the staff was friendly.Genuine Hotels.com guest review
No big shakes, but comfortable.Genuine Hotels.com guest review
My room was a closet. I paid over 300$ night and could sit on the toilet and brush my teeth. Room 712. Terrible. Has to turn sideways to go in front of the bed. Harry potters room was biggerGenuine Hotels.com guest review
"NOISY OVERPRISED BAD WEEKEND"
it was not the best- my room sat right above the train - the noise all night long was very disruptive. In addition my friend paid the same price for her room and it was 1/3 the size - very incovinent and not worth the money she paid. I felt that the staff did not treat her well for their lack of approrpiate rooms available and should have refunded her […] money Read moreGenuine Hotels.com guest review
"Hip hotel, great location"
It was a great location, halfway between Union Station (took the Metra in) and the Art Institute, and the updated look was neat as well.Genuine Hotels.com guest review
"It was OK"
Small room. Not hot water in the morning. Drunk guest passes out right in front of our room; had to call security. The room was clean. Just not what we expected.Genuine Hotels.com guest review
"Above & Beyond"
Booked this room for my Daughters Honeymoon and the hotel went out of their way to make it a special occasion. They were very accomadating with the special requests and went above and beyond to make it special. Would recommend this hotel to anyone.Genuine Hotels.com guest review
"Decor, Food, Service"
I loved the decor. I have stayed at the Viceroy and the Wynn and felt this location was right up there for Chicago. All of the staff were helpful and friendly. I ate at IPO and the quality of the food was great. I would stay here again.Genuine Hotels.com guest review
"Look beyond the pictures. Nice lobby, sub par room"
Room was nothing like those pictured when booking. Very small and outdated decor.Genuine Hotels.com guest review
"Great rooms but a bit small"
The rooms were great but a bit smallGenuine Hotels.com guest review
Very tiny rooms. Reminds me off an old red roof in that has been redecorated into W funky style.Genuine Hotels.com guest review
"Adequate Hotel; Good Business Location"
I would have liked it if they explained the business services and wifi better at check in.Genuine Hotels.com guest review
We stayed two nights as part of a west coast to east coast trip. All was well. Would recommend.Genuine Hotels.com guest review
"Great but valet"
Great hotel Terrible valet parkingGenuine Hotels.com guest review
My stay was great due to excellent customer servive by the front desk in helping me with my specific needsGenuine Hotels.com guest review
"Paper Thin Walls :-("
Lobby of the hotel is very hip/chic. Rooms look as if they were recently updated. Bathroom was tiny - AND the walls were paper thin. I was awoken at 3:30am one morning to the sound of four people in the room next door having a conversation. I could hear every word of it.Genuine Hotels.com guest review
"The w city center"
Great hotel, great weekendGenuine Hotels.com guest review
"Nice and great rates during off-peak weekends"
The lobby of the hotel is beautiful and the check in desk is very nice and helpful. The rooms do not scream 5-star but are nice and a decent size for the business district. Good for a few nights stay. Got a great deal on the room so I was very pleased overall.Genuine Hotels.com guest review
"Not what I expected"
They make the rooms look way bigger than they actually are, parking for the hotel was 67$ that's ridiculous especially if you're staying at the hotel should be free or discounted at least. Other than that the staff was very nice.Genuine Hotels.com guest review
"Feb 19 One Night"
It was perfect for what I needed for one night, close to business. The IPO restaurant was convenient and had good food.Genuine Hotels.com guest review
Everything was great!Genuine Hotels.com guest review
"A place of refuge in the cold windy city"
Nice hotel, great for the cold wintery days, good service. Only weird thing was the gym style showers and water leaking into the rest of the bathroom.Genuine Hotels.com guest review
"Given the wrong room! Deserve a refund or credit!"
Pretty disappointed... I paid for and reserved the FANTASTIC and was placed in the WONDERFUL room which is a teeny tiny space... I didn't realize I had been jipped until I researched when I got home. Very disappointed that I completely overpaid for this cramped space... especially when I was trying to make the weekend special.Genuine Hotels.com guest review
Very comfortable, good amenities, top of the line service. Waiting area is upscale and very pleasing to the eye, and the room was tranquil. I will be back!Genuine Hotels.com guest review
"Happy customer means a returned customer"
I really enjoyed myself...a really classy place with classy employees....I look forward to staying there again...Genuine Hotels.com guest review
Overall a great experience. Rooms were specious and had nice decor. Lobby area is also nicely put together. Staff is also very helpful. Would definitely consider staying here in our next visit.Genuine Hotels.com guest review
Valet was slow and uncommitted. At one point they left our car parked outside the hotel for 30 minutes, unlocked.Genuine Hotels.com guest review
Great stay, great staff and good location!Genuine Hotels.com guest review
The W Hotel was a lot darker, sexier, and contemporary back in the days. Now it's too beige and conservative. It's lost it's edginess. Overall the hotel was great if you didn't have anything to compare to the old W style.Genuine Hotels.com guest review
Front desk check-in took thirty minutes despite having three people working and only six people in line. Cable didn't work, messaging didn't work, it took multiple calls to get both fixed. The room was tiny, WiFi was extra, bed was rock hard, room was by far the noisiest I've had in years of travel. The location is good but less stylish and lower cost […] Hotels within a couple blocks are much, much better values unless you are silly enough value style over substance.en knock yourself out. Read moreGenuine Expedia guest review
Perfect for an overnight business tripGenuine Hotels.com guest review
In town for a wedding, rehersal dinner held at the W. Beautiful hotel with graeat service. Would stay here again!Genuine Hotels.com guest review
"adequate, but not impressed."
Very confusing check-in. Had to hunt down valet, no doorman, no front desk person present. Where was everybody? The room was clean and overall fine. The bathroom is right next to the bed, which is a little awkward. Service was good. Valet parking is $49/night. Use Spothero app to pay half that price.Genuine Hotels.com guest review
"Great stay in Chicago"
Great staff and great location. Excellent service, really happy that I stayed there.Genuine Expedia guest review
"Not impressed with club vibe"
This hotel has BEAUTIFUL old-world architecture inside but has been cheapened by the disco balls hanging in the lobby. This is for sure a "boutique" hotel. The location is great for site-seeing. The rooms are modern and nice. Our bathroom needed some cosmetic attention though. The paint in the corners of the bathroom was bubbled and peeling and the […] door needed the inside pull replaced. The elevators are hideous in their design! They are way too dark for the hologram décor on the walls.The elevators almost have a "black light" affect. To me it would seem very unnerving for anyone who is claustrophobic on any level. Read moreGenuine Expedia guest review
Everything was great!Genuine Hotels.com guest review
"mediocre at best"
We had booked a king size bed, and were given only a double. The hallways were a bit dingy, and there was only one robe in the room, and the TV did not work properly. Considering the price of the room, it was a disappointment.Genuine Hotels.com guest review
"Not as great as expected but still Enjoyed it.."
The staff was very inviting and helpful. The hotel itself was gorgeous. Only problem we experience was the room stayed extra hot all weekend, which made us uncomfort while there. Great city and place.Genuine Expedia guest review
Quick business trip with easy walkable access to key business districts - cab to good food. Great beds. Great desk serviceGenuine Expedia guest review
"nice hotel in downtown chicago"
really nice room, location accessible to downtown events, bathroom a little too cozy [read: small]Genuine Expedia guest review
"Typical W fair"
Nice hotel. Typical W fair. Liked my room a lot for being small. Happening bar on first floor. Can hear the L though at night in your room if you are on the back side of the hotel.Genuine Expedia guest review
"Waiting at the W Double charged 4 parking"
i was booked twice for my car parking and still haven't gotten a refund. Paid 125.98 for one night of parking. Took eight hours of emails and calls and still not fixed. The room wasn't ready when I got there at 9:30 pm, so they told me t wait and they had to fix it.Genuine Hotels.com guest review
"Small Rooms, OK Experience"
The staff was friendly, but the room was awfully small. The barhroom fits just one person standing at a time - that's how small it is!! There was no coffee in the room, or free coffee in the reception downstairs - as the description stated it would. The location is great, but I was expecting more for the price we paid.Genuine Hotels.com guest review
"1 night in chi"
Felt more like an Aloft room, really small space considering Im 6'5". Great location tho and wasnt terribly expensive.Genuine Hotels.com guest review
hotel was disappointing. i was expecting higher quality.Genuine Expedia guest review
"Beautiful hotel right in downtown"
Came to play tourist for the weekend after working hard in the suburbs all week. Very modern, clean, upscale and comfortable....walking distance to train, shops, restaurants, and a short cab or bus ride to Lake Michigan, Navy pier, Ogden point, Aquarium, Planetarium and Field museum.Genuine Expedia guest review
"Great service from the hotel staff."
I mentioned at check-in that it was our 1 year anniversary and the staff sent a gift to our room and did everything that they could to make the stay exceptional.Genuine Expedia guest review
W Hotel in downtown Chicago was very nice. Room was quiet, clean, modern and comfortable. Bathroom was a little on the NYC tiny size.Genuine Expedia guest review
Very nice. But need a microwave in the room and a mini fridge you can use. Free wifi with stay.Genuine Hotels.com guest review
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