Everything was great!Genuine Hotels.com guest review
"mediocre at best"
We had booked a king size bed, and were given only a double. The hallways were a bit dingy, and there was only one robe in the room, and the TV did not work properly. Considering the price of the room, it was a disappointment.Genuine Hotels.com guest review
"Waiting at the W Double charged 4 parking"
i was booked twice for my car parking and still haven't gotten a refund. Paid 125.98 for one night of parking. Took eight hours of emails and calls and still not fixed. The room wasn't ready when I got there at 9:30 pm, so they told me t wait and they had to fix it.Genuine Hotels.com guest review
"Small Rooms, OK Experience"
The staff was friendly, but the room was awfully small. The barhroom fits just one person standing at a time - that's how small it is!! There was no coffee in the room, or free coffee in the reception downstairs - as the description stated it would. The location is great, but I was expecting more for the price we paid.Genuine Hotels.com guest review
"1 night in chi"
Felt more like an Aloft room, really small space considering Im 6'5". Great location tho and wasnt terribly expensive.Genuine Hotels.com guest review
Very nice. But need a microwave in the room and a mini fridge you can use. Free wifi with stay.Genuine Hotels.com guest review
We were in Chicago for a concert at United Center. It was convenient to step outside and have valet hail a cab. Rooms were small but very clean and comfortable. Would definitely go back.Genuine Hotels.com guest review
"Great location, beautiful hotel"
Beautiful, comfortable room, although small. Didn't use the minibar - crazy high prices! Appreciated the concierge service. Great location!Genuine Hotels.com guest review
"A very tight fit!"
When walking in the front door, I thought I must have taken a wrong turn. The lobby was very small and the pathway to the reception desk was not well marked. I thought I may have come in a service entrance or something, but no, it was in fact the front lobby. When I checked in I was told that I would need to wait for my room to be cleaned, though the […] room was pre-paid and I had arrived around 9 PM. 10 or 15 minutes later I was given the room key. The size of the room was crazy small. The bathroom was a bit of a joke. The shower is so tight that the shower door hits the shower head when you open it. The toilet is in front of the sink, so you kind of have to lean over the toilet to see in the mirror properly. I would not recommend staying there, especially for over $250 a night. Hampton Inn or similar hotel would be a much better choice. Read moreGenuine Hotels.com guest review
"Nice Hotel for the Price..."
I would say that this was a nice hotel for the price. However, the rooms were incredibly small and the walls were paper thin! We could here someone in the next room snoring! The staff was incredible, we just wish the rooms were a little bit bigger and a little more quieter. Regardless, I am still a big fan of W hotels.Genuine Expedia guest review
"Room was microscopic"
The lobby had kept it's 1920s style which was the biggest plus. Our room was a matchbox and the el train was close enough to be a noisy distraction.Genuine Hotels.com guest review
"Will stay again!"
It was absolutely wonderful! Amazing staff and comfy, cozy room. Excellent location.Genuine Expedia guest review
"Convenience and Quality Downtown"
We picked a downtown hotel so we could ride the South Shore into Chicago and take the Red Line to a Cubs Game. This was a perfect location and required very little extra walking. The staff was friendly and courteous and met all our needs. The room was small, but perfect for an overnight for just the two of us. We will definitely plan to stay here again […] when we are in town! Thanks! Read moreGenuine Hotels.com guest review
Stayed a night, rooms clean, modern and comfortable. Great locationGenuine Hotels.com guest review
"Nice job for an old property"
Service is good, rooms can be tiny. They have done a nice job with an old property but an old property is an old property. Nothing wrong with features, as they have all been upgraded but space is space and some of these rooms can remind you of NYC cute boutique hotels with tiny rooms.That said, for the right price and with the right expectations it […] can be a good value. Read moreGenuine Hotels.com guest review
Not what I expected from the photos. The room was really small and faced towards the back of the building so all I could see was brick walls. But it was clean however you could smell the humidity and it was damp. Overall it was fine. I am not crazy about it.Genuine Expedia guest review
My fiancé and I stayed here for a night and we got in late because our flights were delayed. But, the staff was very accommodating and upgraded our room so we could enjoy our stay despite arriving later than anticipated. Highly recommend this hotel!Genuine Expedia guest review
Great room...we had one of the "smaller rooms" but it is a good size...my wife and I had PLENTY of room...the rooms aren't as small as people say...very modern and trendy...great location...loved itGenuine Hotels.com guest review
"Great hotel to attend a conference"
The fantastic room was clean, very spacious and comfortable. The bed was very soft and plush. Large bathroom. Good toiletries. Very attentive personnel.Genuine Expedia guest review
"Very nice, modern Loop hotel"
The room was excellent, the service staff were fantastic, and the overall experience was very memorable. The room was very clean and ready for us well in advance of "regular" check-in time. The lobby was an incredible place to hang out, visit with friends and watch people. An added bonus was the hotel's great location -- less than one block from the […] "L" and five blocks from Union Station. We look forward to our next visit. Read moreGenuine Hotels.com guest review
We were placed in a room that for sure at one point was a storage closet. The room was too small to even navigate our luggage around. The bathroom was very similar in size to one I had in my dorm room years ago. The grout was not clean and it was very small. The location however was very good.Genuine Hotels.com guest review
LOVED IT!!!Genuine Hotels.com guest review
"A night in the city."
Quick, early check in, quiet, and easy checkout. No problems, be careful not to consume any items in the room. Fortunately the price us listed to deter you. An older hotel with updated looks.Genuine Expedia guest review
"Small Room but wonderful staff"
When my wife and I checked in, we were informed that we would be getting an upgraded room since we were SPG members, but the room we received was very small. It was a little unsettling to realize that was the "upgraded" room but we didn't mind as much since we weren't going to spend a lot of time in the room. The maid staff was extremely friendly and […] free coffee every morning in the lobby was a plus. Overall we were pleased with our stay but do wish the room we received was a bit bigger. Read moreGenuine Hotels.com guest review
"Excellent Customer Service"
The staff up front was excellent and friendly. A+Genuine Hotels.com guest review
I have stayed at the W in other cities. This room was cramped and small. The room looked dated and I was very disappointed. Staff was very nice and polite. I just didn't have the comforts I was accustomed to from the W.Genuine Expedia guest review
The lobby was super nice, and the hotel is in a great location, however our room was crowded and not very comfortable. I think I just expected better since it's the W!!!Genuine Expedia guest review
Came here with my girlfriend for July 4th weekend and was very pleased with the room/hotel. Great for a couples retreat and conveniently located. Staff was very nice and helpful.Genuine Expedia guest review
We were absolutely impressed with our stay. The ambiance is very young and doesn't fall under the traditional hotel mood. Our room was beautiful and the bed was very comfortable. We were greeted in the lobby with drinks and we spent a lot of time just within the hotel because it felt almost as if you are staying in a quiet night club. I will definitely […] be staying at W hotels from now on. Read moreGenuine Expedia guest review
This is a nice hotel. Comfortable feeling from the second you walk in the door. Hard not to stop at the bar before making your way to the back or the hotel for check in. Missed the chance to check out the upstairs offerings. Wouldn't mind staying again if I make it to Chicago again.Genuine Expedia guest review
"Outstanding Service, Friendly, Helpful, Welcoming"
The people working at the hotel are friendly, from the cleaning lady to the concierge. It's not worth it to me to pay and be around grumpy pushy people. We enjoyed it so much we're thinking of doing it again. So helpful with getting around and instructions. Our flight was also there earlier then checking and they were kind enough to hold the luggage. […] Some city hotels don't want to bother. We went to Wrigley Field, it was just one hop on the train, so close and affordable. The rooms were small, but definitely clean. You can't hide filth with white sheets. Thank you W staff! Read moreGenuine Hotels.com guest review
"Hotel is very nice and trendy . Food was very good"
Room was extremely disappointing for the price . It was very small for what they call a " fabulous" king room.Genuine Expedia guest review
Staff was amazing and always followed up on our requests quickly. Great experience. Super clean and trendy.Genuine Expedia guest review
"You want the city's other W"
Huge wine stain in the upper left had corner of room 514. I stayed one night to attend a local wedding and received five different emails contains various room charges that weren't mine. My favourite charge was for multiple nights valet parking when I was on there one night. What a disaster hotel! Disgusting.Genuine Expedia guest review
Even though I booked my room on the wrong day the hotel staff generously accommodated me (@ 5:30 am!). I was worn out and grateful.Genuine Hotels.com guest review
The hotel room was clean, but very small. The bathroom was also very small. The entry and lobby to the hotel is in need of touch ups or refurbishing. Also, the parking is very expensive - $62 with tax for one night.Genuine Expedia guest review
"Great hotel in the Loop."
The hotel staff was very friendly and did everything within their power to make me feel at home. The room service can take a while, but if you're in the Loop, you should probably go out anyways.Genuine Expedia guest review
"Great for Friday Night Leisure"
I stayed over Friday night, which was great because the weekend crowd had not arrived yet, but the business crowd had left. So, the neighborhood was very calm, as was the hotel. IPO, the new restaurant, was surprisingly excellent for a hotel bistro. I arrived rather early for check in around 11am, and since they had a room available, they let myself […] and many other parties check in. That was a very nice gesture on the part of the staff, because it took away an unnecessary pretentious edge the W brand has seemed to build up. The facility was great, as was the room. Very customized amenities and storage inside the room. Lighting was excellent. The history of the hotel is evident, and has been accentuated well with the modern interior approach the W brings. It was a genuine Chicago hotel with the W footprint, as opposed to the W footprint overpowering the Chicago hotel. An overall special excellent experience. I am not sure why the ratings are as low as they are, but I could imagine that being attributed to times when the hotel was extremely busy, as I could see the boutique interior lobby setup not being as efficient as some of the other mega lobbies in the city. But then again, why would you want to stay at a place where you are treated like an animal? Read moreGenuine Hotels.com guest review
While interesting, architecturally, the W is nothing special. Extremely loud, pulsating music greets you in the lobby. We experienced short-staffed service; the bellman complained that he was 2 hours past his shift. Only 2 people were staffing an very busy desk. The room was comfortable and highly designed, but the bathroom sink was bar sized...tiny...water […] went everywhere. Staff was very friendly. Read moreGenuine Hotels.com guest review
we were upgraded for my birthday. thank goodness as the room was still quite small. the maid was so nice, brought us extra water and toiletries.Genuine Expedia guest review
"Good not great."
Check in is at 3pm, we showed up at 7pm and they did not have a room for us. The receptionist spoke to get manager and returned with drink coupons and advised us to wait in the bar. Well at $400 a night a drink coupon for each of us was not gonna be ok. We spoke to the manager who upped the ante with complimentary dinner at their hotel restaurant. While […] at dinner I ordered a Cape Cod and what I got was a glass of cranberry juice on the rocks it literally had no vodka in it. So I ordered a shot of vodka at which point the manager came to the table and said they were covering our food but they weren't paying for us to drink. Like I ordered the shot intent on getting plastered or something. Other than the check in fiasco the hotel was pretty nice, perhaps overpriced a bit. I wish I had stayed at the W on the lake. Read moreGenuine Hotels.com guest review
"Nice hotel. Overpriced..."
I thought this hotel was very nice and elegant. But I paid way too much and got nothing out of it except when they cleaned the room. There was no tour. I did not know of a mini fridge until day 2. And remote control was broken. Toilet clogged. But it was a nice hotel. They need to work on the rooms more. And whats up with the wifi? Its 2014....it should […] be free! Ugh. Read moreGenuine Expedia guest review
Forgot to make up my room. The hotel is a made over apartment structure and is worn.Genuine Expedia guest review
Staff was amazing. We were upgraded to a nicer room when checking in. 2 issues the t.v. didn't work on some channels and the Chase in the room was very dirty. other then that, great stay.Genuine Hotels.com guest review
"Good central location"
Good for downtown. Easy to get to the Cubs gameGenuine Hotels.com guest review
"Close and sleek but hope you like trains"
I was reallyenjoying my stay, Greta checkin, good location, lively bar and big room. Then I heard the rumble of the el train. Ouch. It didn't keep me up all light but if you're a light sleeper, bear this in mind. A block from my office so I will be hard pressed not to return...Genuine Hotels.com guest review
""Cozy" hotel in convenient city location"
The Hotel: Nice, modern boutique-style lobby. Check-in area is small but the workers are helpful and knowledgeable. The bar is a tad pricy (hey, it's Chicago), but the bartenders are friendly and quick. The Room: Stayed on the 6th floor. The Wonderful room is nice, but the bathroom is TINY! Not too mention I don't really enjoy hearing my companion […] peeing and pooping since the fan is silent (we just put the TV on loud when we needed to use the facilities). The room is clean, and the bed was extremely comfortable. We were unable to adjust the volume on the iPod player which was a bit annoying, but didn't matter too much overall. Bathroom tiles are heated! *Our friends booked a Wonderful room as well (10th floor), but their room layout was a lot different, and much more spacious. They didn't receive an upgrade, so I was confused at how differently the "same" room can be in the same hotel... Overall, I would stay here again if I got a good price, but would check elsewhere first for a larger room (with a larger bathroom). Read moreGenuine Expedia guest review
So small it was ridiculous. The hanger didnt fit in the closet. Terrible. Never again without looking at the room.Genuine Hotels.com guest review
"Great times at an up beat hotel"
We enjoyed are stay quite well. I hear a lot of complaints that the rooms are small, but they're not that small. The bed was incredible, so comfortable. The room was very clean and euro style. I would rather have a small room with comfortable bedding than a large room with a comforter that has the texture of cardboard. Within walking distance to a lot […] of things. We actually walked to the Navy Pier from the hotel. Was only a couple of miles and enjoyed the views on the way. I would definately stay here again. Read moreGenuine Hotels.com guest review
"Good hotel for the price in down town Chicago"
Fancy very modern hotel. Cool elevators fancy modern chic hotel way coolGenuine Expedia guest review
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