All hotels in Chicago, Illinois, United States of America
1 room, 2 adults
You can collect Hotels.com® Rewards nights here
172 W Adams St, Chicago, IL, 60603, United States of America, ‏‎800-491-6126
Best Price GuaranteeBest Price Guarantee on hotel bookings. If you find a better price on exactly the same stay elsewhere we’ll match it
4.0 / 5Excellent

Score breakdown (from 522 reviews)

Average rating for:

  • Cleanliness
    4.4
  • Service
    4.2
  • Comfort
    3.9
  • Condition
    4.2
  • Neighborhood
    4.2
3.0 / 5Good
"Given the wrong room! Deserve a refund or credit!"
  • Cleanliness
    4.0
  • Service
    3.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    3.0
Pretty disappointed... I paid for and reserved the FANTASTIC and was placed in the WONDERFUL room which is a teeny tiny space... I didn't realize I had been jipped until I researched when I got home. Very disappointed that I completely overpaid for this cramped space... especially when I was trying to make the weekend special.
Genuine Hotels.com guest review
1 night romance trip Feb 14, 2015
Jamie
US
5.0 / 5Outstanding
"w"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Very comfortable, good amenities, top of the line service. Waiting area is upscale and very pleasing to the eye, and the room was tranquil. I will be back!
Genuine Hotels.com guest review
1 night romance trip Feb 14, 2015
Quincy
US
4.0 / 5Excellent
"Great service"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    -
Excellent service, clean room just a ridiculously small bathroom.
Genuine Expedia guest review
Other trip Feb 16, 2015
A Traveler
US
5.0 / 5Outstanding
"Happy customer means a returned customer"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
I really enjoyed myself...a really classy place with classy employees....I look forward to staying there again...
Genuine Hotels.com guest review
1 night romance trip Feb 7, 2015
Ed
US
4.0 / 5Excellent
"Excellent hotel"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Overall a great experience. Rooms were specious and had nice decor. Lobby area is also nicely put together. Staff is also very helpful. Would definitely consider staying here in our next visit.
Genuine Hotels.com guest review
2 night romance trip Feb 6, 2015
A Traveler
US
3.0 / 5Good
"Weekend"
  • Cleanliness
    4.0
  • Service
    3.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    3.0
Valet was slow and uncommitted. At one point they left our car parked outside the hotel for 30 minutes, unlocked.
Genuine Hotels.com guest review
1 night family trip Feb 8, 2015
A Traveler
US
5.0 / 5Outstanding
"Great hotel!"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    4.0
Great stay, great staff and good location!
Genuine Hotels.com guest review
1 night trip with friends Jan 29, 2015
Brent
US
4.0 / 5Excellent
"Not what I booked!"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    5.0
  • Neighborhood
    -
Well what I thought I booked was a separate bathtub but instead I got the combined. I realize that it wasn't that when I walked in the room but the night manager made up for it . The manager accommodated me in letting me choose another room and then sent up champagne with strawberries for my birthday. I just loved the thought of that!
Genuine Expedia guest review
Other trip Feb 2, 2015
A Traveler
US
4.0 / 5Excellent
"Hotel Style"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    5.0
The W Hotel was a lot darker, sexier, and contemporary back in the days. Now it's too beige and conservative. It's lost it's edginess. Overall the hotel was great if you didn't have anything to compare to the old W style.
Genuine Hotels.com guest review
1 night trip with friends Jan 18, 2015
Rosemary
US
2.0 / 5Fair
"Disappointing"
  • Cleanliness
    3.0
  • Service
    2.0
  • Comfort
    1.0
  • Condition
    3.0
  • Neighborhood
    -
Front desk check-in took thirty minutes despite having three people working and only six people in line. Cable didn't work, messaging didn't work, it took multiple calls to get both fixed. The room was tiny, WiFi was extra, bed was rock hard, room was by far the noisiest I've had in years of travel. The location is good but less stylish and lower cost Hotels within a couple blocks are much, much better values unless you are silly enough value style over substance.en knock yourself out.
Genuine Expedia guest review
Other trip Jan 14, 2015
J M Nickey
US
5.0 / 5Outstanding
"perfect location"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    4.0
Perfect for an overnight business trip
Genuine Hotels.com guest review
1 night business trip Jan 8, 2015
mike
US
5.0 / 5Outstanding
"Beautiful hotel."
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    4.0
In town for a wedding, rehersal dinner held at the W. Beautiful hotel with graeat service. Would stay here again!
Genuine Hotels.com guest review
2 night trip with friends Jan 2, 2015
A Traveler
US
3.0 / 5Good
"adequate, but not impressed."
  • Cleanliness
    4.0
  • Service
    3.0
  • Comfort
    3.0
  • Condition
    4.0
  • Neighborhood
    5.0
Very confusing check-in. Had to hunt down valet, no doorman, no front desk person present. Where was everybody? The room was clean and overall fine. The bathroom is right next to the bed, which is a little awkward. Service was good. Valet parking is $49/night. Use Spothero app to pay half that price.
Genuine Hotels.com guest review
2 night romance trip Dec 28, 2014
Michael
US
5.0 / 5Outstanding
"Great stay in Chicago"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Great staff and great location. Excellent service, really happy that I stayed there.
Genuine Expedia guest review
Other trip Dec 27, 2014
A Traveler
US
4.0 / 5Excellent
"Not impressed with club vibe"
  • Cleanliness
    3.0
  • Service
    5.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    -
This hotel has BEAUTIFUL old-world architecture inside but has been cheapened by the disco balls hanging in the lobby. This is for sure a "boutique" hotel. The location is great for site-seeing. The rooms are modern and nice. Our bathroom needed some cosmetic attention though. The paint in the corners of the bathroom was bubbled and peeling and the door needed the inside pull replaced. The elevators are hideous in their design! They are way too dark for the hologram décor on the walls.The elevators almost have a "black light" affect. To me it would seem very unnerving for anyone who is claustrophobic on any level.
Genuine Expedia guest review
Other trip Dec 12, 2014
Heather
US
5.0 / 5Outstanding
"Beautiful place!"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Everything was great!
Genuine Hotels.com guest review
1 night business trip Dec 6, 2014
Julie
US
3.0 / 5Good
"mediocre at best"
  • Cleanliness
    3.0
  • Service
    3.0
  • Comfort
    2.0
  • Condition
    2.0
  • Neighborhood
    4.0
We had booked a king size bed, and were given only a double. The hallways were a bit dingy, and there was only one robe in the room, and the TV did not work properly. Considering the price of the room, it was a disappointment.
Genuine Hotels.com guest review
1 night romance trip Nov 29, 2014
A Traveler
US
5.0 / 5Outstanding
"Not as great as expected but still Enjoyed it.."
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    -
The staff was very inviting and helpful. The hotel itself was gorgeous. Only problem we experience was the room stayed extra hot all weekend, which made us uncomfort while there. Great city and place.
Genuine Expedia guest review
Other trip Nov 22, 2014
Britt
US
4.0 / 5Excellent
"good hotel"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
Quick business trip with easy walkable access to key business districts - cab to good food. Great beds. Great desk service
Genuine Expedia guest review
Other trip Nov 21, 2014
Lee
US
4.0 / 5Excellent
"nice hotel in downtown chicago"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
really nice room, location accessible to downtown events, bathroom a little too cozy [read: small]
Genuine Expedia guest review
Other trip Nov 21, 2014
ray
US
4.0 / 5Excellent
"Typical W fair"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    -
Nice hotel. Typical W fair. Liked my room a lot for being small. Happening bar on first floor. Can hear the L though at night in your room if you are on the back side of the hotel.
Genuine Expedia guest review
Other trip Nov 20, 2014
Mitch
US
4.0 / 5Excellent
"Waiting at the W Double charged 4 parking"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    4.0
i was booked twice for my car parking and still haven't gotten a refund. Paid 125.98 for one night of parking. Took eight hours of emails and calls and still not fixed. The room wasn't ready when I got there at 9:30 pm, so they told me t wait and they had to fix it.
Genuine Hotels.com guest review
1 night business trip Nov 8, 2014
cynthia
US
3.0 / 5Good
"Small Rooms, OK Experience"
  • Cleanliness
    4.0
  • Service
    3.0
  • Comfort
    2.0
  • Condition
    4.0
  • Neighborhood
    5.0
The staff was friendly, but the room was awfully small. The barhroom fits just one person standing at a time - that's how small it is!! There was no coffee in the room, or free coffee in the reception downstairs - as the description stated it would. The location is great, but I was expecting more for the price we paid.
Genuine Hotels.com guest review
1 night trip with friends Nov 1, 2014
Ana Cynthia
US
4.0 / 5Excellent
"1 night in chi"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    3.0
  • Condition
    4.0
  • Neighborhood
    5.0
Felt more like an Aloft room, really small space considering Im 6'5". Great location tho and wasnt terribly expensive.
Genuine Hotels.com guest review
1 night trip Oct 31, 2014
A Traveler
US
2.0 / 5Fair
  • Cleanliness
    2.0
  • Service
    4.0
  • Comfort
    1.0
  • Condition
    2.0
  • Neighborhood
    -
hotel was disappointing. i was expecting higher quality.
Genuine Expedia guest review
Other trip Oct 23, 2014
A Traveler
US
5.0 / 5Outstanding
"Beautiful hotel right in downtown"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Came to play tourist for the weekend after working hard in the suburbs all week. Very modern, clean, upscale and comfortable....walking distance to train, shops, restaurants, and a short cab or bus ride to Lake Michigan, Navy pier, Ogden point, Aquarium, Planetarium and Field museum.
Genuine Expedia guest review
Other trip Oct 20, 2014
anonymous
US
5.0 / 5Outstanding
"Great service from the hotel staff."
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    5.0
  • Neighborhood
    -
I mentioned at check-in that it was our 1 year anniversary and the staff sent a gift to our room and did everything that they could to make the stay exceptional.
Genuine Expedia guest review
Other trip Oct 20, 2014
Bret
US
4.0 / 5Excellent
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    -
W Hotel in downtown Chicago was very nice. Room was quiet, clean, modern and comfortable. Bathroom was a little on the NYC tiny size.
Genuine Expedia guest review
Other trip Oct 10, 2014
bird girl
US
4.0 / 5Excellent
"Wife's birthday"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Very nice. But need a microwave in the room and a mini fridge you can use. Free wifi with stay.
Genuine Hotels.com guest review
1 night romance trip Oct 4, 2014
Mizell
US
5.0 / 5Outstanding
"Family time"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    3.0
We were in Chicago for a concert at United Center. It was convenient to step outside and have valet hail a cab. Rooms were small but very clean and comfortable. Would definitely go back.
Genuine Hotels.com guest review
2 night trip Oct 3, 2014
Elizabeth
US
4.0 / 5Excellent
"okay"
  • Cleanliness
    5.0
  • Service
    3.0
  • Comfort
    4.0
  • Condition
    5.0
  • Neighborhood
    -
I tend to be sensitive to noise at night, from hallways, floors above, and climate control mechanics, and this hotel passed for a good night sleep. This is, of course, probably the most important thing in a hotel, so...But my key card was repeatedly disabled, and I had to go to the lobby often to get the card functional again, sometimes waiting in line behind several other people either checking in or checking out or other. Staff was functional but never felt as though I was well attended to. Husband was a little turned off by some of the design elements (e.g. back-lit "inspirational" billboard in the room and little cloth dustbags for the extra roll of toilet paper) but his taste runs to the more strictly functional anyway. Toiletries were not refilled, and there was only one bar of soap for the sink and the shower. I had hoped that once we moved the sink soap to the shower, housekeeping would have added a new one for the sink. No such luck. I suppose two bars of soap is wasteful, but...
Genuine Expedia guest review
Other trip Oct 4, 2014
Elizabeth
US
5.0 / 5Outstanding
"Great location, beautiful hotel"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    5.0
  • Neighborhood
    4.0
Beautiful, comfortable room, although small. Didn't use the minibar - crazy high prices! Appreciated the concierge service. Great location!
Genuine Hotels.com guest review
2 night trip with friends Sep 12, 2014
Pamela
US
3.0 / 5Good
"Great hotel location"
  • Cleanliness
    2.0
  • Service
    2.0
  • Comfort
    4.0
  • Condition
    3.0
  • Neighborhood
    -
The hotel was in a great location, near public transportation and popular landmarks, because of the location in the financial district getting around on the weekend was easy as there wasn't much traffic. The rooms are smaller but updated and trendy, avoid the in room drinks they will cost you a fortune. On the day we arrived, Some of the towels in our room were dirty and there was some hair on the tub that didn't belong to either of us, other than that the room was clean. A new shirt of mind seemed to disappear during the day while we were out, but I suppose it could have been left on the bed and mixed with the linens upon cleaning. The valet parking was very convenient though pretty costly, $63 per night.
Genuine Expedia guest review
Other trip Sep 30, 2014
lacey
US
2.0 / 5Fair
  • Cleanliness
    4.0
  • Service
    3.0
  • Comfort
    3.0
  • Condition
    2.0
  • Neighborhood
    -
Over priced and a few items did not work properly.
Genuine Expedia guest review
Other trip Sep 29, 2014
A Traveler
US
3.0 / 5Good
"A very tight fit!"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    3.0
  • Condition
    4.0
  • Neighborhood
    3.0
When walking in the front door, I thought I must have taken a wrong turn. The lobby was very small and the pathway to the reception desk was not well marked. I thought I may have come in a service entrance or something, but no, it was in fact the front lobby. When I checked in I was told that I would need to wait for my room to be cleaned, though the room was pre-paid and I had arrived around 9 PM. 10 or 15 minutes later I was given the room key. The size of the room was crazy small. The bathroom was a bit of a joke. The shower is so tight that the shower door hits the shower head when you open it. The toilet is in front of the sink, so you kind of have to lean over the toilet to see in the mirror properly. I would not recommend staying there, especially for over $250 a night. Hampton Inn or similar hotel would be a much better choice.
Genuine Hotels.com guest review
1 night business trip Sep 20, 2014
C O
US
4.0 / 5Excellent
"Nice Hotel for the Price..."
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    3.0
  • Condition
    4.0
  • Neighborhood
    -
I would say that this was a nice hotel for the price. However, the rooms were incredibly small and the walls were paper thin! We could here someone in the next room snoring! The staff was incredible, we just wish the rooms were a little bit bigger and a little more quieter. Regardless, I am still a big fan of W hotels.
Genuine Expedia guest review
Other trip Sep 18, 2014
Schaller
US
2.0 / 5Fair
"Room was microscopic"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    1.0
  • Condition
    4.0
  • Neighborhood
    4.0
The lobby had kept it's 1920s style which was the biggest plus. Our room was a matchbox and the el train was close enough to be a noisy distraction.
Genuine Hotels.com guest review
1 night trip Sep 13, 2014
A Traveler
US
5.0 / 5Outstanding
"Will stay again!"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
It was absolutely wonderful! Amazing staff and comfy, cozy room. Excellent location.
Genuine Expedia guest review
Other trip Sep 10, 2014
ad
US
5.0 / 5Outstanding
"Convenience and Quality Downtown"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
We picked a downtown hotel so we could ride the South Shore into Chicago and take the Red Line to a Cubs Game. This was a perfect location and required very little extra walking. The staff was friendly and courteous and met all our needs. The room was small, but perfect for an overnight for just the two of us. We will definitely plan to stay here again when we are in town! Thanks!
Genuine Hotels.com guest review
1 night trip Aug 23, 2014
Mindy
US
4.0 / 5Excellent
"The W"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    5.0
  • Neighborhood
    5.0
Stayed a night, rooms clean, modern and comfortable. Great location
Genuine Hotels.com guest review
1 night business trip Aug 31, 2014
Jovan
US
3.0 / 5Good
"Nice job for an old property"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    2.0
  • Condition
    4.0
  • Neighborhood
    4.0
Service is good, rooms can be tiny. They have done a nice job with an old property but an old property is an old property. Nothing wrong with features, as they have all been upgraded but space is space and some of these rooms can remind you of NYC cute boutique hotels with tiny rooms.That said, for the right price and with the right expectations it can be a good value.
Genuine Hotels.com guest review
1 night trip Aug 28, 2014
Well traveled
US
3.0 / 5Good
  • Cleanliness
    3.0
  • Service
    4.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    -
Not what I expected from the photos. The room was really small and faced towards the back of the building so all I could see was brick walls. But it was clean however you could smell the humidity and it was damp. Overall it was fine. I am not crazy about it.
Genuine Expedia guest review
Other trip Sep 2, 2014
Sina
US
5.0 / 5Outstanding
"Great location"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
My fiancé and I stayed here for a night and we got in late because our flights were delayed. But, the staff was very accommodating and upgraded our room so we could enjoy our stay despite arriving later than anticipated. Highly recommend this hotel!
Genuine Expedia guest review
Other trip Aug 31, 2014
Sarah
US
5.0 / 5Outstanding
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Great room...we had one of the "smaller rooms" but it is a good size...my wife and I had PLENTY of room...the rooms aren't as small as people say...very modern and trendy...great location...loved it
Genuine Hotels.com guest review
2 night romance trip Aug 22, 2014
A Traveler
US
5.0 / 5Outstanding
"Great hotel to attend a conference"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
The fantastic room was clean, very spacious and comfortable. The bed was very soft and plush. Large bathroom. Good toiletries. Very attentive personnel.
Genuine Expedia guest review
Other trip Aug 3, 2014
Debbie
US
5.0 / 5Outstanding
"Very nice, modern Loop hotel"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    4.0
The room was excellent, the service staff were fantastic, and the overall experience was very memorable. The room was very clean and ready for us well in advance of "regular" check-in time. The lobby was an incredible place to hang out, visit with friends and watch people. An added bonus was the hotel's great location -- less than one block from the "L" and five blocks from Union Station. We look forward to our next visit.
Genuine Hotels.com guest review
1 night romance trip Jul 26, 2014
Lee
US
1.0 / 5Poor
"Not Pleased"
  • Cleanliness
    2.0
  • Service
    3.0
  • Comfort
    1.0
  • Condition
    1.0
  • Neighborhood
    5.0
We were placed in a room that for sure at one point was a storage closet. The room was too small to even navigate our luggage around. The bathroom was very similar in size to one I had in my dorm room years ago. The grout was not clean and it was very small. The location however was very good.
Genuine Hotels.com guest review
2 night romance trip Jul 11, 2014
A Traveler
US
5.0 / 5Outstanding
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
LOVED IT!!!
Genuine Hotels.com guest review
3 night business trip Jul 7, 2014
A Traveler
US
4.0 / 5Excellent
"A night in the city."
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    3.0
  • Condition
    4.0
  • Neighborhood
    -
Quick, early check in, quiet, and easy checkout. No problems, be careful not to consume any items in the room. Fortunately the price us listed to deter you. An older hotel with updated looks.
Genuine Expedia guest review
Other trip Jul 13, 2014
A Traveler
US
3.0 / 5Good
"Small Room but wonderful staff"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    3.0
  • Condition
    4.0
  • Neighborhood
    4.0
When my wife and I checked in, we were informed that we would be getting an upgraded room since we were SPG members, but the room we received was very small. It was a little unsettling to realize that was the "upgraded" room but we didn't mind as much since we weren't going to spend a lot of time in the room. The maid staff was extremely friendly and free coffee every morning in the lobby was a plus. Overall we were pleased with our stay but do wish the room we received was a bit bigger.
Genuine Hotels.com guest review
3 night trip Jun 27, 2014
A Traveler
US
Reviews and ratings contained within this site are the subjective opinions of customers and suppliers; they do not represent or reflect Hotels.com’s position. Neither Hotels.com nor the parties involved in providing review content shall be held liable for any damages of any sort resulting from use of these reviews