"It Sucks, what more can you ask for"
The staff were unfriendly. The room was dirty along with the bed sheets. The tv was broken, and even though my reservation said I would receive HBO as one of the channels, I did not have it. The bath tub was chipped, and the bathroom still had leftover trash from someone's razor. Yes, it is close to times square, but so are a lot of other hotels. I […] will not be going back. Read moreGenuine Hotels.com guest review
"Quite good, could've been better. . ."
I enjoyed the location and the ambiance of the hotel. The lobby is beautiful and the adjacent restaurants are extremely convenient. Hurley's next door is a great spot to have a drink before going out and the proximity to other great bars in the neighborhood was fabulous. My room had a balcony which was fantastic, and though not particularly large it […] served my needs. The cold water faucet was spitting out hot water however, and the TV was extremely finicky. If the price is right I'd definitely come back, but would like to see some further improvements. Read moreGenuine Hotels.com guest review
"Don't stay here!!!"
This hotel was dirty & their staff was just plain rude & patronizing!! I took cold showers 2 out of the 3 days I was there. I would rather sleep in the subway...which would have saved me $700 & a lot of aggravation! Stay at the Paramount which is around the corner & has great service!Genuine Hotels.com guest review
Unique rooms and half a block from Times Square! Great service and very clean, I can't wait to stay there again!Genuine Hotels.com guest review
"People nice, but oye...what a room!"
Staff was very nice. room itself was a disaster. Horrible condition. Peeling, missing paint. Walls with leak stains. Old furniture. Grout missing in shower. Oh, and I emailed best western my comments, no response!Genuine Hotels.com guest review
"best western sucks."
Broken air conditioner in a middle of a heat wave. Called to complain and they Brought me a fan because they couldn' fix it. Water in the shower was either extremely hot or cold.Genuine Hotels.com guest review
"Old, small and dirty place"
When we go to NY, we espect old and small rooms, but dirty??, the carpet in the hall was dirty, the room was not clean, the bathroom to old. I guess you should clasified this hotel in another category, is not even a 2 stars hotelGenuine Expedia guest review
"If it weren't for the hotel's location....."
The only good thiing about the hotel was the location. Because it is conveniently in the middle of everything we love about NYC (Broadway, Times Square, restaurants) and the price was right, we booked it. But the service was horrible. The key to our hotel room did not work. When we tried to get it replaced/fixed we were ignored by the Front Desk staff […] until it was convenient for them to speak to us. But even then they hurriedly brushed us off; replaced the key without even asking for identification to confirm that we were in fact the actual hotel guests for that room number and did not apologize for the inconvenience. They were rude and very unhelpful. No one on the staff understood the concept of being in the hotel and hospitality business. We've stayed in this hotel before and we can truly see how the service has worsened and the condition of the hotel has deteriorated even in the midst of the "big" renovation. Two thumbs down! Would never recommend this hotel. Read moreGenuine Hotels.com guest review
"okay I guess."
It was alright. Doormen there to open your door when you get there but you are on your own when you are leaving!! Funny they don't even pretend.... All in all it was a good room but wasn't impressed at all with the staff.Genuine Expedia guest review
"Great location & Great price"
It's located in the heart of Times Square, behind Hershy's. And it's very cheap.Genuine Expedia guest review
"Good to stay for vacation"
The rooms are comfortable even if not so big. The bathroom is not the best but still ok. Recommended for family trip or short business tripGenuine Expedia guest review
Noisy room that smelled of cigarette smoke, VERY noisy, tiny bathroom, minimal facilities, rude reception staff. A very bad experience in a nasty hotelGenuine Expedia guest review
"Watch out for parking garage & noisy"
Hotel was very nice & great location. However , it was noisy- ambulance and police sirens woke us up 8 times during the night. Watch out for the parking garage . We were a 3 hours late getting our car - went past the 24 hour allotted time & they charged an additional 55.00 on top of the 30.00 we paid the hotel!!!Genuine Hotels.com guest review
"Disappointed with website"
Had to move rooms 4 times - not fully renovated as stated on website. 1st rooms didn't have a working air conditioner, 2nd room was tiny and old bathroom with leaky faucet and old dirty carpet, 3rd room had hairs in sheets (not clean sheets) and 4th room was fine, but not fully renovated.Genuine Expedia guest review
I stay in the city often and I am used to the cramped old hotel rooms. The rooms at the Best Western Plus Presidential hotel at Times Square, had exceptionally clean rooms and halls. The rooms were very roomy so no problem sharing with my coworker. Also plenty of bathroom and mirror space for two girls to get ready in the morning is definitely a plus!!! […] The hotel service was amazing the staff were very friendly and helpful. I will be definitely staying here again!! Read moreGenuine Hotels.com guest review
"Black Mold on Wall, Tiny oRoms, Super Expensive,"
the room was extremely small and the ceiling in the bathroom was covered in black mold. i was there 2 days for business, will never stay there again. The second day i was there there was no hot water. this was at 6 in the morning, so i doubt they had run out by that time... the only good thing was the location - 2 blocks from time square.Genuine Hotels.com guest review
"New York Hotel"
Hotel was not clean. Asked for a new room and attached are photos of the room I was moved to. Worst than the first.Genuine Expedia guest review
Nice stay!Genuine Hotels.com guest review
"Nice Hotel for a visit in the Big Apple"
The room did not have as much floor space as I had expected, but it was comfortable and it did have an ironing board and iron; which I particularly needed for this visit.Genuine Expedia guest review
"Good location but room is dated"
Room is clean but A/C does not work well so room is hot in the summer. Location is good with lots of restaurants close by.Genuine Expedia guest review
"Close to Time Square"
Good and recommend to others.Genuine Hotels.com guest review
ok hotel but great location 1 block to Time SquareGenuine Expedia guest review
"Great place to see some shows."
Need to update the ac in the rooms, it was either on or off not able to adjust the temperature. Staff was very nice. Do plan on staying there again.Genuine Expedia guest review
"Very nice hotel, clean, pleasing. Excellent value."
I was surprised. Because of the "reasonable" (for NYC) rate, considering that the hotel is in easy walking distance of Times Square and the theaters, I expected it to be a run down place. But it was very clean and nice. Not a top-of-the line hotel (which costs a lot of money), but a very good hotel that I will book the next time I'm in NYC.Genuine Expedia guest review
I liked that it was very convinient because of it's location. We were able to walk to the main atraccions and it was close to the subway stationsGenuine Expedia guest review
"Disappointing Times Square hotel"
While I understand that rooms can be small, I wasn't prepared for the racket that ensued having been placed next to the elevator shaft. the bathroom was also pokey and the water barely merited the description "hot" on having a shower or bath.Genuine Expedia guest review
"one block from times square..."
I was very surprised about the Hotel, I was not expecting the hotel to be as nice as it was. Very close to all attractions... will stay againGenuine Hotels.com guest review
My advice: don't do it at any price! Unless you're looking for surly staff, dirty rooms and a loud, hard to reach location...Genuine Hotels.com guest review
The hotel looks as if it may have been an apartment building once upon a time. the decor seems to cater to the wide-eyed, hopeful, young artist eager to make it in the big apple. overall clean room but along the lines of a diligent college student's cleaning job rather than a 3.5 star hotel in nyc. tub had a visible crack in the outside surface with […] a gaping hole where the front was coming off. sofabed was white plastic/vinyl with visible brown streaks from prior use - ugh. not a very comfortable night's sleep. i expected more from something with 3.5 stars, that cost what it did; i've stayed in nicer places for comparable amounts. Read moreGenuine Hotels.com guest review
"Small but comfortable."
Rooms small but comfortable and clean. Breakfast service slow.Genuine Expedia guest review
"Avoid if possible"
Book this hotel only if there is no other option available. Rude lady at reception, heater never worked in 3 days of my stay, old and ugly interior, very small rooms horrible wall decor and list goes on. Never going back to this chain of hotels ever again in my life.Genuine Hotels.com guest review
"Great for Times Square location"
I loved it. Super close to the business meeting I was attending.Genuine Hotels.com guest review
"Great Times Square spot"
Clean room, perfect for a night out in midtown or after a show. Close to public transportation, restaurants, bars/nightlife.Genuine Expedia guest review
"My weekend in NY"
The room was fine....bed was comfortable, pillows were a little too full for me. Breakfast was too expensive for what you got....ok in plastic cups, toast was too moist, no options for freshly cooked food. I know it's NY but $15 was too high for this food. Loved the location, so close to Times Square!!Genuine Expedia guest review
"Misleading advertisement on Expedia"
The website showed pictures of a rooftop terrace, which is why we selected this hotel. However, the rooftop terrace is actually part of the penthouse suite and is not available to guests. The website is misleading. The website also mentioned that our stay would include a (free) continental breakfast. However, the breakfast was about $14/person. Again, […] the website is misleading. Please do not continue to lie to guests. We will not be returning. Please provide more towels in the room. We had 2 worn towels and 1 washcloth. It would be nice to have a hand towel for handwashing. Thanks. Read moreGenuine Expedia guest review
"Solid choice in Theatre District"
Renovation was a success. Much better. Always has been an excellent location and a good value. Slow elevators. In the morning there are always persons waiting for rooms in the lobby. Definitely not a "high end" experience, but I enjoy it and the price is excellent.Genuine Expedia guest review
"If you don't like noise......run away"
The location is very near to the FDNY and unless you can sleep through anything, the noise will get to you.No complaints about the staff and service, it's just an old building on a very noisy street. 48th appears to be a main thoroughfare for West-East traffic, and that means construction equipment and a lot of trucks at night as well as 3,4,5 fire […] calls a night. At the previous price that I paid, it was a bargain. Now, not at all. Read moreGenuine Expedia guest review
Great for location, but mold in the bathroom, no central air, and in need on fresh paint.Genuine Hotels.com guest review
"Value & Location"
Great location, easy access to transportation and sights. This hotel has been refurbished since I last stayed, and it's quite a nice, interesting and pleasing aesthetic, and I'd say is good value for money. Broad spectrum of guests, from tourist to business travelers, so comfortable surrounds whatever your purposes. Staff was fine....they aren't overly […] friendly, but aren't rude either, so that's fine. Wish the bar was managed by the hotel, as it results in not being able to do the easy room charge, but not exactly a big deal to just pay for it separately either. The only item of some significance was the tricky A/C in the room, which was a very old unit with nobs that had to be forced to work, but nevertheless mostly maintained a temp that was comfy. It's fine, just don't be expecting a lavish property, but it's certainly much better than many other hotels in its price and neighborhood category. Read moreGenuine Expedia guest review
Great location but the darknes in the corridors and the unclean elevator did not gave a good impression.Genuine Expedia guest review
"great location-great bed."
very good bed but nothing else,ok great location only if its on sale not more than 120 dollarsGenuine Expedia guest review
Even the presidential suite smells Of mold. It's a 1 star hotel at MOST.Genuine Hotels.com guest review
"A Waste of $200!!!"
*water collected in tub during shower *had to get maintenance to fix heater due to freezing room *realized room had no towels in it mid-shower. Had to get dressed and wait for them to get delivered. *was offered free breakfast to compensate. Not a morning person but had to wake up early to take shower because the water was going to be off fron 9-12 […] . Read moreGenuine Expedia guest review
"Acceptable hotel for tourists"
The location of the hotel is very convinient for visitors who would like to explore Manhattan and its environs. They (hotel) need to improve on the cleanliness in the aisles, lifts and other shared spaces. The attitude of the staff leaves a lot to be desired.Genuine Expedia guest review
"Convenient Location for all areas of the city"
Have stayed here several times before. Rooms are clean, service is great! Rooms are a bit tight but if you don't plan on spending too much time in the room, no problem. Would recommend for an overnighter.Genuine Hotels.com guest review
"serves its' purpose"
If you are on vacay to get away, see the sites and not be couped up in your room. This hotel is perfect. There's nothing fancy about it, but its' location is amazing with all time square attractions/broadway within walking distance! You also get what you pay for. Dont expect the frills of a luxury/4+ star hotel. The staff are as friendly as you're gonna […] find in NYC, lol. All-in-all, good overall experience. Read moreGenuine Hotels.com guest review
Very comfortable and clean. Staff is competent.Genuine Hotels.com guest review
There was no full length mirrors in my room, I had to stand on the bed to see myself. The staff was extremely unfriendly and not helpful. There was a problem with my toilet as I walked into the room.Genuine Hotels.com guest review
"Great Location, large rooms."
Great location just off Times Square, close to shopping and theaters. Typically noisy as most NYC hotels seem to be. One major disappointing experience - Hotel charges to check bags!Genuine Expedia guest review
"A little disappointed"
The location was convenient and the hotel was very clean & nicely decorated but the rooms are extremely small. So small that you have to walk sideways on one side of the room and I felt as though I could barely fit in the bathroom, & I am not fat.Genuine Hotels.com guest review
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