"Not kid friendly"
This is not a place to take young kids. It will take a hotel staff member for you to have access to the pool if you have the kids in a stroller or if you are in a wheel chair. There is only a staff elevator to the pool level and a large stair case from the 5th floor to the 4th floor pool deck.Genuine Hotels.com guest review
"So below W expectations"
Arrived for a late check-in tired and looking forward to the W experience. Not an easy or quick check in - but what was especially disturbing was the room they gave me. I got off the elevator and the floor stank. Like old musty yuck covered up by fragrance kill. The carpet at the beginning of the hallway had two huge stains on it and the carpet was […] tattered. The rest of the carpet looked like I was in some scary highway hotel. I walked by a room where you could hear a woman fighting with someone on the phone and another woman sitting in front of the door on the computer. This was not the hotels fault - but did not help the scary hallway feeling. When I got to my room, it smelled horrible - like old dirt covered up by fragrance kill, very strong! There was no way I could sleep in that room. I was scared to even turn on the light and called to have my rooms changed. The new room was "better" - still smelled weird but tolerable and I was beat tired. The room had stains on the couch. The white bedspread had stains on it - light brown like they had tried to wash them out, but couldn't and someone made the bad judgment call to use them still. The wood counter was scuffed which made it look dirty and uncared for. All in all, it was so far below my W expecattion, W mgmt shoudl look into to this property quick! Read moreGenuine Hotels.com guest review
I've been to the W hotel in Hollywood which is fantastic but this W doesn't really come close at all. While the room was clean, the walls were paper thin. I could hear every door slam, people yelling in the hallways at 3am, and this was on a Thursday! I can't imagine how loud it would be on the weekends.Genuine Expedia guest review
"More style than substance"
Trendy, stylish hotel. The staff is friendly, courteous and very professional but the rooms are tinyGenuine Hotels.com guest review
Great!Genuine Hotels.com guest review
We needed a hotel last minute in downtown Atlanta and we were able to book a room at the W, once we got there the staff received us warmly. We were offer an upgrade when we got there, which gave us a beautiful view of downtown Atlanta. The room had a contemporary decor in an open floor plan. The staff was very accommodating and friendly.Genuine Expedia guest review
"Party in Hotlanta"
Nice but busyGenuine Hotels.com guest review
Room was never cleaned, even after asking twice for it to be done, parking fee was $32 a night - never told. TV remove broken, tub didn;t drain, light on mirror broken. No information given at check in....even as litle as coffee being available in the lobby in the AM instead paid $17 for a small pot of coffee. So many events going on traffic in and […] out of entrance was awful. Waited forever to get the car from valet. Read moreGenuine Expedia guest review
"Not worth the money"
W Midtown was not as clean and posh as portrayed on website. The carpet was old, the furniture had Knicks, the drinks are way over priced. The club has no dance floor. VIP is small and requires a $700 minimum. My biggest disappointment was the room. It looked cheesy and smelled funny.Genuine Expedia guest review
"Over priced for what you get"
While it was a nice place and the front desk staff was awesome, our room smelled like smoke, the neighboring guests were very noisy (lots of young drunk people everywhere), the parking prices are borderline extortion and I had arbitrary room service charges on my bill afterwards that took quite a few days to get removed and refunded.Genuine Hotels.com guest review
"A great Midtown stay with issues"
Overall a very nice hotel, I love the location, the bar outside patio really quite nice. That said the room felt in need of updating, the sliding door to the bath showed signs of worn paint, a wash cloth was left hanging from the shower curtain bar and a previous guests charger was still plugged in where a lamp was supposed to be. Indicating the staff […] really failed on details. Read moreGenuine Hotels.com guest review
"Superb location within walking distance to all"
I will definitely stay here again if by myself. The room was very small but the wall of windows helped to expand the space. Perfect for one but I don't think this would be our option if I came with my husband. Great personal care products.Genuine Hotels.com guest review
"Great location, little run down"
I feel like the trendy Ikea furnishings and decor have seen better days, but it's a great location and if you can hit it correctly, a great price.Genuine Expedia guest review
Beautiful hotel in a great location, but bad experience. Got into our room to find a feminine product sitting on the floor in the seating area and someone's speeding ticket sitting on the floor. Called the front desk and they "upgraded" us. Moving to a higher floor is not an upgrade.Genuine Expedia guest review
I really like the size of the rooms ,and bathroomsGenuine Expedia guest review
"Worn out. Time for an update."
Great location and price for Atlanta. The hotel is in major need of updating and cleaning. The hotel lacks natural light in the lobby and main rooms. This helps hide the wear. Time for an update W; the year 2000 called and they want their decor back. The "gym" was one of the slightly above average hotel gyms I have visited. The free morning coffee and […] tea station was a mess at 8:40am and it was never replenished or cleaned up even by 11am. This property needs management and staff to pay attention to the details and time for a major update. Read moreGenuine Hotels.com guest review
"Close to entertainment"
I was very pleased with my experience at the W. The hotel was very nice and within walking distance of all of the places we wanted to go to. The price was a steal booking through Expedia. I would definitely come back!Genuine Expedia guest review
No parking, have to use Valet, was convenient. Night club was dead on weekend. Room was close enough to elevator that you heard it all night.Genuine Expedia guest review
"Overall very nice"
Rm service order was incorrect after writing specifics on card... Front desk Elliot fr Ft Worth very good service! Thanks!Genuine Hotels.com guest review
My husband and I chose this hotel for our anniversary getaway. I needed a hotel that also had spa. I found the hotel to be very modern in design. I liked that a lot. I was not impressed with the fact that I had to pay $30 to park overnight when I already had paid for the room. That charge should be included when the room is reserved. I thought breakfast […] would be included after paying so much for the room. I was surprised when it costed us another $50 for my husband and I to have a buffet bfast the next morning. Spa was great. Our room was much smaller than they looked on the photo but we were ok with that. The sink in our bathroom had a big crack in it underneath so it leaked all over the bathroom floor. At 10 pm a maintenance person came up looked at the sink and we asked for another room since we had no sink to use. We waited and eventually got another room. No one bothered to apologize for that at all. We were not offered anything for having to repack all of our stuff and move into another room. The maintenance guy was great and he was the one who pushed that we get another room. I wasn't offered that we move, I asked to move then had to wait for someone to call us to find out if we were even going to get another room. It kind of put a damper on our 'romantic anniversary' to have all of this going on between 10-11 pm at night. I don't think I would stay there again. It's a nice hotel but didn't feel it was worth the money. Read moreGenuine Hotels.com guest review
The room lacked both a microwave & a fridge; and while there was one in the room---i would rather prefer not to pay $5.00 for bottles of water. The entryway to the bathroom was badly damaged, with pint chipping on bath and hallway floors.Genuine Hotels.com guest review
Amazing - it was our wedding night (and the night before), and the staff could not have been more helpfuL!Genuine Hotels.com guest review
LONG WAIT FOR THE ELEVATOR WHEN LEAVING LONG WAIT FOR THE VALET ROOM VIBRATED FROM MUSIC UNTIL 2AMGenuine Expedia guest review
Staff was nothing less than amazing ! Any issue (more towels, rooms service, etc) they were pleased to assistGenuine Expedia guest review
The shower head was broken, the feather bed was not that comfortable and even though we booked the special view room (floor 22 & higher) they gave us a 16th floor room.Genuine Hotels.com guest review
Got the room overnight for a friend who was having issues. check in lady was super nice. friend decided to get a Nother night and switch the room over on his card and his name etc. and the guy at the front desk was just rude cocky and arrogant and said I needed to be there to provide my ID and my former payments so when I get there we went through another […] guy and I didn't even need to be there I wasted an entire day to figure all this out for him. For the for the cost of the room and everything else you would think that the customer service there would be spot on and not rude arrogant cocky and honestly have no idea what their policies are Read moreGenuine Expedia guest review
"room not ready even close to check in time"
This was the first and last W I will ever stay at. I booked this hotel about 6 weeks before my travel date and check in time clearly stated 3pm. When I arrived at 5:05pm I was told that my room wasn't ready but they'd call when it was. When I advised them I was 8 months pregnant, traveling alone with my 10 yr old and had a very limited window of time […] to be at my next location and wouldn't be returning until 11:30pm, the check in clerk simply repeated she could take my number and call me when it was ready. I gave my #, left and called 800-customer service asap - they were great but not able to help just file a case. The hotel manager on duty did call me around 7pm but of course I was busy. I never received a call about my room being ready and found it amazing that when I did return at 11:30pm and needed to retreive something out of my valeted car, they WALKED me to my car that was next door. After 2 unreturned phone calls to the manager who called me, I have given up on trying. Read moreGenuine Hotels.com guest review
Comfortable and spacious room facing Southeast. Great bathroom with closet area in hall.Genuine Expedia guest review
"One night stay. Nice hotel"
A typical W. Nice hotel, comfortable bed, good bathroom, small room. The lobby was great with a good bar and restaurant on property. I did not stay long enough to comment about the location and surrounding area. But it was clean and I would stay again.Genuine Hotels.com guest review
"It was not as i Interpreted the room to be"
Although the Hotel was very nice, the room was not as expected, the Spectacular King was a shower only, i was looking for a Tub and the Beds were futon like, not comfortable at all. After viewing the room, we checked right back out.Genuine Hotels.com guest review
"Good news and bad news"
It was my wife's birthday so they sent us up chocolates and soda as a nice gesture. I was really happy about that but then the drunk neighbors kept my wife up all night. The walls are not close to sound proof.Genuine Hotels.com guest review
"Not worth the money !"
The TV was not equipped to rent any of the movies they advertise. The thermostat would not go below 72 and the night club downstairs was very loud. We were on the 16th floor and had to listen to the 'clubbers' fighting outside, yelling and screaming until after 3 in the AM. When I complained, all the manager had to say was "thank you for the feed back' […] So not worth the money !!! Read moreGenuine Hotels.com guest review
A delightful experience from the moment we drove up. Warm, welcoming staff from the valet, concierge, and front desk.Genuine Hotels.com guest review
Loved it!Genuine Hotels.com guest review
The hotel and room is very modern and comfortable. The service was great, but a little slow at times. I'm assuming from the busy weekend. Also, although the location of hotel is convenient to Midtown Atl, it is located on a busy street that can get congested with all of the valet parking. The only cons I have are the prices and a mistaken charge on […] my account. Everything from the valet parking to the dining is expensive. So this is not hotel for someone on a budget. Also, I received an erroneous charge for snacks eaten in the room from the munch bar that I did not eat. The charge was almost $50. Overall, I loved the modern luxury of the hotel but just be careful of the charges and congestion that comes along with it. Read moreGenuine Hotels.com guest review
THE MANAGER EXTENDED OUR STAY FOR 1 FREE NIGHT AFTER DISCUSSING THE ISSUES WE HAD WITH HER. EXCELLENT CUSTOMER SERVICE.Genuine Hotels.com guest review
"Perfect Midtown Atlanta Location"
Our Valentine's weekend stay at the W Hotel in Midtown Atlanta was absolutely perfect! We had a wonderful time, the room was very clean and well accommodated.Genuine Expedia guest review
Stayed a night for my girlfriend birthday/valentines day celebration since she loves the city.Very nice hotel & excellent staff,only flaws were some lights in our room had blown light bulbs,bathroom door didn't close all the way and I personal think they should give guest an option on if we want vallet parking or not so we aren't forced to pay that […] $30 vallet fee,everything else was PERFECT Read moreGenuine Expedia guest review
"Relaxing but shower didn't work"
Had a very relaxing stay but was disappointed the shower did not work properly ended up just taking a bath instead.Genuine Expedia guest review
"does the trick"
Overall this was a good pick. The staff at check in were great, and everyone there was committed to making my stay good. The room was comfortable with a nice curvy comfortable couch. The restaurant was really quite good. The down side is no coffee maker in the room.Genuine Expedia guest review
"Nice Comfortable stay in MidTown Atlanta"
Despite the big ice storm during the week, the staff did well to keep things moving and hotel guest pleased.Genuine Expedia guest review
"Too many choices in Midtown. Don't choose here!"
We stayed here for 5 days while our condo in the neighborhood was undergoing renovations. Our room was not cleaned in a timely manner, our shower did not work, and the situation was handled incorrectly which was caused us further disruption. To add insult to injury we were charged almost $300 for a mini bar fee which still has not been reimbursed. House […] keeping also took a personal item out of our room and when we brought it to the housekeepers attention she never followed up with us. This is not even close to a 2 or 3 star hotel. We have been asked for to fill out surveys and comment on our stay yet no one from the hotel has followed up with us with anything but a "you'll have to wait and see." Read moreGenuine Expedia guest review
"Restaurant and Lobby great for meetings!"
The restaurant and lobby are very nice and the perfect place to meet up with business associates and have a drink and go over the agenda. Friendly staff and very nice rooms. Also conveniently located.Genuine Hotels.com guest review
2 people staffed the reception desk although there were several other terminals available. Our line was over 7 people long and moved very slowly.Genuine Expedia guest review
This hotel was absolutely horrible in my eyes. The room was extremely small and the staff were not polite at all. I also hated the fact that they robbed us by having to pay for valet parking. Parking should be included after paying such high prices for an hold beat up renovated holiday in hotel.Genuine Hotels.com guest review
"The Best Hotel by far"
I enjoyed my stay here the staff was excellent and my room and view of the city was spectacularGenuine Expedia guest review
At check in I didn't expect to use my card again 50 dollar incident hold the hotel is very nice the staff very helpful. Rooms the sheets was soiled comforter soiled and made up I don't know if it was stains that wouldn't wash out that's something they should look in to they was changed by the house lady no need to call and make a big fuss when she was […] on my floor when I came in.. Read moreGenuine Hotels.com guest review
It's time for a renovation! In addition the water is absolutely disgusting and then they put bottles all over the room and the bathroom with a please drink for $5 each sign on them! We were there two nights and both days the house keeping didn't give us new towels!!!Genuine Hotels.com guest review
"double check your bill!!!"
If ordering food for room service, don't throw away the receipt. The server added $180.00 onto the room account as a tip, which brought my total for room service to over$315.00 .... the original bill was $130.00 which already included an 18% gratuity charge for the server. I noticed the discrepancy during check out and showed them my copy of receipt. […] They went in the back to confirm with the kitchen records and noticed that the server "accidently" added the extra Amount to my room... that's no accident! Read moreGenuine Hotels.com guest review
"almost all was good"
Ate at the bar because we were unable to get the attention of the hostess. However, everything else was great.Genuine Hotels.com guest review
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