Poor....We expected to find a mouth wash, a nice soap complimentary items instead of a package of condoms, which by the way were for sale.Genuine Expedia guest review
"Photo of room was incorrect."
The photo of the room I booked on hotels.com was not the room they put me in. I asked about that and was told it must have been a marketing error? The photo I was shown had a bathtub with peek a boo doors you could open to watch a movie and relax. The room I had was extremely small and no bath whatsoever.Genuine Hotels.com guest review
"An oasis in midtown"
I chose to stay at the W Atlanta Midtown specifically because of the unique qualities offered by the brand. The decor is extremely stylish; in the guest rooms, the restaurants, the bar, the pool. I was pleased with their design decisions. My other criteria was that it be in the midtown area of Atlanta because of its combination of urban and residential. […] If you have been in Atlanta before you will understand that you can be standing on a residential tree-lined street, while at the same time, only one block away from a skyscraper. The area is also filled with very individual and friendly restaurants. Read moreGenuine Expedia guest review
"Incredible Spa Experience"
We were treated like royalty and ended up spending time in the spa lounge and wet rooms in addition to the fabulous messages. One of the nicest hotel spas in the world.Genuine Hotels.com guest review
"well worth price. great value...."
You won't be disappointed. Rooms are a bit dark but its a W. New restaurant is excellent. Overall I'd stay again no issues.Genuine Hotels.com guest review
As others have said, the facilities are a little worn, but the friendliness of the staff makes up for this. You can tell they are trained and trained well. Furthermore, the room is very comfortable. The air worked great (which is good, because it was 98 outside and very humid!), and the bed is sensational. I had a great night's sleep. Do check out the […] hotel on the fifth floor. It is great. The cabanas around it are impressive, and the restroom facilities there are nice. We had a great sunset swim. I would definitely stay here again. Read moreGenuine Expedia guest review
"W Midtown Atlanta"
I like W Hotels a lot. I thought the mid-town Atlanta W was a little bit below par for a typical W. It was trendy, but felt a little tired (used to be a Sheraton?). Fitness center was similar. Pretty good, but not quite W like (smallish). That said, it was a very good value for the hotel and mid-town location (<$200).Genuine Hotels.com guest review
"very lively hotel with tons of energy"
If you are looking for a place to stay that is vibrant with a night scene, this is your place. Music, crowds and a fantastic night club and bar.Genuine Hotels.com guest review
"Great location, awesome service and friendly staff"
W Midtown Atlanta is onviously located in a great area within the city. Just steps from shopping and night life you can also find free parking a block away. The staff very friendly. I stayed at this hotel 3-4 montha ago and when checking the front desk remebered me and recalled or conversations from last visit. Always great to feel at home when you […] are away. Rooms are a little small but clean and comfortable. Lobby bar has good prices and a great scene. Read moreGenuine Hotels.com guest review
"Nice stay in the city"
From arrival to departure, the staff and experience was wonderful!Genuine Expedia guest review
"Not a fan!"
This place was horrible. I would never stay at this outdated, dirty location ever again. I would however stay at another W, and I have before, but this location was one of the worst. There were 10 hotels within walking distance, and I picked this one because of the name. I would hope in the future that this website could get more accurate reviews from […] former guest. Good luck if you book it! Read moreGenuine Hotels.com guest review
Excellent hotel!! customer service is excellent, room is very clean, Great bar, great restaurant inside a hotel. staff very friendly and helpful. I will highly recommend to friends and family to stay at the hotel.Genuine Expedia guest review
Had a great time hotel was very clean and everyone made us feel at homeGenuine Hotels.com guest review
"The BEST of EVERYTHING!"
I've never had a better hotel stay in my 46 years. The staff is ALWAYS smiling, 100+ percent helpful, and pleasant at every opportunity. The location is perfect. The room was uber trendy but equally comfortable. The entire hotel is luxurious and the price was very affordable. I can't wait to return. I may send a thank you letter.... who does THAT anymore? […] LOL seriously, all the best and the people working there make it all look so easy. Read moreGenuine Hotels.com guest review
The hotel room I reserved wasn't available, replaced with rooms higher up but next to noisy elevators and lots of partying going on in the surrounding rooms - glass was thrown at the door and shattered around 4am, not fun waking up to that and then walking on broken glass as we were leaving for the day just outside our door in the hallGenuine Hotels.com guest review
We had a wonderful experience. This was a last minute trip and everything went off very smoothly.Genuine Expedia guest review
"booked for the outdoor pool"
The pool was small but they made the best of it. Two of the days there was pool service, drinks/food etc. The rooms are loud, I did constantly hear doors slamming early in the morning, I am not sure if it was other guests or workers that were painting and renovating rooms. Overall a pleasant experience in a psuedo walkable area of ATL.Genuine Hotels.com guest review
"Great Escape or Business Retreat"
W Hotels overall are a high-quality leave nothing to chance operation, but this one in particular is a great find in the heart of Atlanta. The staff is amazing service oriented and fun, the property has that W design and just outside your door are great restaurants, Piedmont Park, easy access to the Metro and so much more...Genuine Hotels.com guest review
"Fine but not W quality"
Although the most important things to me were fine (cleanliness and bed quality), there were a lot of little things which I thought showed a sort of neglect or lack of caring. There was a hole in the wall, the bathroom faucet sprayed and didn't work very well, the television system was confusing and difficult to navigate. As I said, those are not big […] problems, but for the money and the W brand, I thought there was a lack of care with maintenance which disappointed me. Read moreGenuine Hotels.com guest review
At first I thought I was coming in thru the back door or basement, but then realized it was the main entrance. I think they're going with a cool, minimalist, digital vibe,but they need to dress it up a bit!Genuine Expedia guest review
"Not kid friendly"
This is not a place to take young kids. It will take a hotel staff member for you to have access to the pool if you have the kids in a stroller or if you are in a wheel chair. There is only a staff elevator to the pool level and a large stair case from the 5th floor to the 4th floor pool deck.Genuine Hotels.com guest review
"So below W expectations"
Arrived for a late check-in tired and looking forward to the W experience. Not an easy or quick check in - but what was especially disturbing was the room they gave me. I got off the elevator and the floor stank. Like old musty yuck covered up by fragrance kill. The carpet at the beginning of the hallway had two huge stains on it and the carpet was […] tattered. The rest of the carpet looked like I was in some scary highway hotel. I walked by a room where you could hear a woman fighting with someone on the phone and another woman sitting in front of the door on the computer. This was not the hotels fault - but did not help the scary hallway feeling. When I got to my room, it smelled horrible - like old dirt covered up by fragrance kill, very strong! There was no way I could sleep in that room. I was scared to even turn on the light and called to have my rooms changed. The new room was "better" - still smelled weird but tolerable and I was beat tired. The room had stains on the couch. The white bedspread had stains on it - light brown like they had tried to wash them out, but couldn't and someone made the bad judgment call to use them still. The wood counter was scuffed which made it look dirty and uncared for. All in all, it was so far below my W expecattion, W mgmt shoudl look into to this property quick! Read moreGenuine Hotels.com guest review
I've been to the W hotel in Hollywood which is fantastic but this W doesn't really come close at all. While the room was clean, the walls were paper thin. I could hear every door slam, people yelling in the hallways at 3am, and this was on a Thursday! I can't imagine how loud it would be on the weekends.Genuine Expedia guest review
"More style than substance"
Trendy, stylish hotel. The staff is friendly, courteous and very professional but the rooms are tinyGenuine Hotels.com guest review
Great!Genuine Hotels.com guest review
We needed a hotel last minute in downtown Atlanta and we were able to book a room at the W, once we got there the staff received us warmly. We were offer an upgrade when we got there, which gave us a beautiful view of downtown Atlanta. The room had a contemporary decor in an open floor plan. The staff was very accommodating and friendly.Genuine Expedia guest review
"Party in Hotlanta"
Nice but busyGenuine Hotels.com guest review
Room was never cleaned, even after asking twice for it to be done, parking fee was $32 a night - never told. TV remove broken, tub didn;t drain, light on mirror broken. No information given at check in....even as litle as coffee being available in the lobby in the AM instead paid $17 for a small pot of coffee. So many events going on traffic in and […] out of entrance was awful. Waited forever to get the car from valet. Read moreGenuine Expedia guest review
"Not worth the money"
W Midtown was not as clean and posh as portrayed on website. The carpet was old, the furniture had Knicks, the drinks are way over priced. The club has no dance floor. VIP is small and requires a $700 minimum. My biggest disappointment was the room. It looked cheesy and smelled funny.Genuine Expedia guest review
"Over priced for what you get"
While it was a nice place and the front desk staff was awesome, our room smelled like smoke, the neighboring guests were very noisy (lots of young drunk people everywhere), the parking prices are borderline extortion and I had arbitrary room service charges on my bill afterwards that took quite a few days to get removed and refunded.Genuine Hotels.com guest review
"A great Midtown stay with issues"
Overall a very nice hotel, I love the location, the bar outside patio really quite nice. That said the room felt in need of updating, the sliding door to the bath showed signs of worn paint, a wash cloth was left hanging from the shower curtain bar and a previous guests charger was still plugged in where a lamp was supposed to be. Indicating the staff […] really failed on details. Read moreGenuine Hotels.com guest review
"Superb location within walking distance to all"
I will definitely stay here again if by myself. The room was very small but the wall of windows helped to expand the space. Perfect for one but I don't think this would be our option if I came with my husband. Great personal care products.Genuine Hotels.com guest review
"Great location, little run down"
I feel like the trendy Ikea furnishings and decor have seen better days, but it's a great location and if you can hit it correctly, a great price.Genuine Expedia guest review
Beautiful hotel in a great location, but bad experience. Got into our room to find a feminine product sitting on the floor in the seating area and someone's speeding ticket sitting on the floor. Called the front desk and they "upgraded" us. Moving to a higher floor is not an upgrade.Genuine Expedia guest review
I really like the size of the rooms ,and bathroomsGenuine Expedia guest review
"Worn out. Time for an update."
Great location and price for Atlanta. The hotel is in major need of updating and cleaning. The hotel lacks natural light in the lobby and main rooms. This helps hide the wear. Time for an update W; the year 2000 called and they want their decor back. The "gym" was one of the slightly above average hotel gyms I have visited. The free morning coffee and […] tea station was a mess at 8:40am and it was never replenished or cleaned up even by 11am. This property needs management and staff to pay attention to the details and time for a major update. Read moreGenuine Hotels.com guest review
"Close to entertainment"
I was very pleased with my experience at the W. The hotel was very nice and within walking distance of all of the places we wanted to go to. The price was a steal booking through Expedia. I would definitely come back!Genuine Expedia guest review
No parking, have to use Valet, was convenient. Night club was dead on weekend. Room was close enough to elevator that you heard it all night.Genuine Expedia guest review
"Overall very nice"
Rm service order was incorrect after writing specifics on card... Front desk Elliot fr Ft Worth very good service! Thanks!Genuine Hotels.com guest review
My husband and I chose this hotel for our anniversary getaway. I needed a hotel that also had spa. I found the hotel to be very modern in design. I liked that a lot. I was not impressed with the fact that I had to pay $30 to park overnight when I already had paid for the room. That charge should be included when the room is reserved. I thought breakfast […] would be included after paying so much for the room. I was surprised when it costed us another $50 for my husband and I to have a buffet bfast the next morning. Spa was great. Our room was much smaller than they looked on the photo but we were ok with that. The sink in our bathroom had a big crack in it underneath so it leaked all over the bathroom floor. At 10 pm a maintenance person came up looked at the sink and we asked for another room since we had no sink to use. We waited and eventually got another room. No one bothered to apologize for that at all. We were not offered anything for having to repack all of our stuff and move into another room. The maintenance guy was great and he was the one who pushed that we get another room. I wasn't offered that we move, I asked to move then had to wait for someone to call us to find out if we were even going to get another room. It kind of put a damper on our 'romantic anniversary' to have all of this going on between 10-11 pm at night. I don't think I would stay there again. It's a nice hotel but didn't feel it was worth the money. Read moreGenuine Hotels.com guest review
The room lacked both a microwave & a fridge; and while there was one in the room---i would rather prefer not to pay $5.00 for bottles of water. The entryway to the bathroom was badly damaged, with pint chipping on bath and hallway floors.Genuine Hotels.com guest review
Amazing - it was our wedding night (and the night before), and the staff could not have been more helpfuL!Genuine Hotels.com guest review
LONG WAIT FOR THE ELEVATOR WHEN LEAVING LONG WAIT FOR THE VALET ROOM VIBRATED FROM MUSIC UNTIL 2AMGenuine Expedia guest review
Staff was nothing less than amazing ! Any issue (more towels, rooms service, etc) they were pleased to assistGenuine Expedia guest review
The shower head was broken, the feather bed was not that comfortable and even though we booked the special view room (floor 22 & higher) they gave us a 16th floor room.Genuine Hotels.com guest review
Got the room overnight for a friend who was having issues. check in lady was super nice. friend decided to get a Nother night and switch the room over on his card and his name etc. and the guy at the front desk was just rude cocky and arrogant and said I needed to be there to provide my ID and my former payments so when I get there we went through another […] guy and I didn't even need to be there I wasted an entire day to figure all this out for him. For the for the cost of the room and everything else you would think that the customer service there would be spot on and not rude arrogant cocky and honestly have no idea what their policies are Read moreGenuine Expedia guest review
"room not ready even close to check in time"
This was the first and last W I will ever stay at. I booked this hotel about 6 weeks before my travel date and check in time clearly stated 3pm. When I arrived at 5:05pm I was told that my room wasn't ready but they'd call when it was. When I advised them I was 8 months pregnant, traveling alone with my 10 yr old and had a very limited window of time […] to be at my next location and wouldn't be returning until 11:30pm, the check in clerk simply repeated she could take my number and call me when it was ready. I gave my #, left and called 800-customer service asap - they were great but not able to help just file a case. The hotel manager on duty did call me around 7pm but of course I was busy. I never received a call about my room being ready and found it amazing that when I did return at 11:30pm and needed to retreive something out of my valeted car, they WALKED me to my car that was next door. After 2 unreturned phone calls to the manager who called me, I have given up on trying. Read moreGenuine Hotels.com guest review
Comfortable and spacious room facing Southeast. Great bathroom with closet area in hall.Genuine Expedia guest review
"One night stay. Nice hotel"
A typical W. Nice hotel, comfortable bed, good bathroom, small room. The lobby was great with a good bar and restaurant on property. I did not stay long enough to comment about the location and surrounding area. But it was clean and I would stay again.Genuine Hotels.com guest review
"It was not as i Interpreted the room to be"
Although the Hotel was very nice, the room was not as expected, the Spectacular King was a shower only, i was looking for a Tub and the Beds were futon like, not comfortable at all. After viewing the room, we checked right back out.Genuine Hotels.com guest review
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