"Improvements are great, however...."
This hotel also has permanent residents and were told upon check-in that refrigerator / microwave could not be guaranteed for guests that were not long-term residents. This is a new policy as this is the 7th time we have stayed here for this event. It is crucial for us to have those items and will not be staying here when we return to Dallas if this […] policy is still followed, no matter how convenient the location. Property shows many signs of aging, but after asking, had everything we needed, room was comfortable and the staff was very willing to assist. Read moreGenuine Hotels.com guest review
"Dont be fooled by the pics of the reception area"
You get what you pay for ... I got fooled with the pictures of the reception area which is nice in fact. My excitement only lasted till I reached the 8th floor and exited the elevator. It smelt of low maintenance right as the elevator doors opened. The carpet in the walkway pretty much prepared me on what to expect. Shabby room overall. The bathroom […] state was ok. The TV was a joke, max 10 channels in which may be 5 work with some clarity! The remote battery was dead. Pillows display their age and abuse. Yuck! Read moreGenuine Hotels.com guest review
"Hard to believe"
I understand that these was not a 5 star hotel, but there some no negotiable minimum expectations at any hotel. First of all the room did not had light, there was a light in the bathroom and on top of the sink, but that was it. For TV I was not expecting a 19" tube TV with 10 channels but 5 of them fading constantly. The carpet was dirty, but I mean […] dirty not stained. It seem like there was some drywall job done recently and the dust and drywall pieces were still on the carpet. Also there was a weird damp smell in the room. The last thing, but pretty bad too, was that the AC unit could no be adjusted so it could only work full blast. Which made the room super cold. Read moreGenuine Expedia guest review
"Close to downtown"
The hotel is clean, but very, very run-down. That being said, the outside/pool area was very nice. I hope that it is renovated soon.Genuine Hotels.com guest review
toilet would not stop running, found hair in the tubGenuine Expedia guest review
"it's so old!!"
So my boyfriend and I came out here for a football game when we landed we found out that our reservation has been cancelled at holiday inn so we were searching desperately fire a hotel that wasn't booked. We found this one and I didn't see any pictures or anything first but it was $155 for 2 nights, I figured it had to be a decent hotel.. when we arrived […] it seemed good, the lobby was nice the front desk agents weren't professional though but they were nice. We went up to the room old, like a motel 6 the small tvs were fuzzy we had circuits go out in the bathroom and there was no shower curtain, when I called for more towels they wanted me to go get them.. but It was clean there were no bugs and a roof over our Head . I probably won't be staying here again willingly but if I was stranded and this was the only place open I would. Read moreGenuine Hotels.com guest review
"Groc. store inside hotel! shuttle serv 2 luv fld."
It was very pleasant; staff as well. Frig & micro so I could have the nice frozen meal I bought at the CONVENIENCE STORE INSIDE THE HOTEL! I bought ice cream for dessert at that same store. It is the hotel I will return to when I fly out again.Genuine Hotels.com guest review
"Okay for the money"
The phone didn't work in the room. I missed a flight. There was a dirty wash rag in the shower curtain, but other than that, it was fine. I should have just asked to switch rooms to a phone that worked.Genuine Expedia guest review
"stinky, dirty room"
not good. the hotel smells like it was hosting a cigertte convention. We reserved a 2 bed room and receicved a single bed, and the room smelled horrible. after another 10 minute wait at the desk we got another room, which smelled bed, and was not very clean. the ice maker didnt work, and it looked like some bad things had happened in the room across […] from us. Read moreGenuine Expedia guest review
The tv was ancient with crappy signal. There were no towels. The sheets had cigarrette burns even though it was a no smoking room.Genuine Expedia guest review
"Nasty hotel, wouldn't even recommend to my enemies"
There was no door on our bathroom, had to get new room. It was outdated, had no bed skirts, nasty bathrooms, bedding, carpet, the list look goes on. The pool was the only bearable thing.Genuine Expedia guest review
The tub/shower looked like it had sewage backup in it. It smelled musty, The shuttle was very accomodating. We only stayed 3.5 hours.Genuine Hotels.com guest review
Easy in and out.......Best mattress ever!Genuine Hotels.com guest review
"Bad Hotel Stay"
The shower did not work. There was no phone or TV remote control in the room.Genuine Expedia guest review
Older classic hotel, need of remodeling, but nice.Genuine Expedia guest review
"Staff nice, hotel not so much"
Friendly service, however only one person at reception, and it took forever to get checked in. Only one elevator was working so had to wait on that as well. Our room key wouldn't work due to faulty lock. We made three trips downstairs to get it fixed which were failed attempts. Finally they sent someone up with a machine to get us in. Not to fix it. […] So if we left room someone had to stay in room to let you back in. So overall crappy. Read moreGenuine Expedia guest review
"Good hotel, poor staff"
The hotel was nice, loved the pool and hot tub. When we arrived, we got our room key and went to our room to find out it was already occupied, no big deal got a new room. It was nice, it wasnt very cool though, we reported it and it was fixed while we were out that day. We had a smoking room, and guess what they had no ashtrays. The next day we went […] to the front desk to get towels ( they wont bring them to you) and apparently they were out of them too. Read moreGenuine Expedia guest review
Air conditioner not working. Furniture and carpeting were stained/dirty-looking. TV reception was bad. We were moved to another room. Better view, but was missing the iron, coffeepot was broken. The gym room equipment was poorly maintained. Carpeting was filthy so couldn't use floor equipment. Swimming pool was clean but the lounge chair pads were filthy […] or moldy looking. Read moreGenuine Expedia guest review
The room was clean but the halls had an odor, I had 2 queen beds yet I only received 2 paper thin bath towels, 1 hand and washcloth, no bath mat and curtains didnt fully close at night.Genuine Hotels.com guest review
"Not what we expected"
First of all, after checking in, we tried several times to enter the room, the cards did not work, having to change them twice to get additional cards to know avail door still would not open. Went to the desk clerk, she offered to open the door, it still would not open. Desk clerk offered three other rooms before we were able to gain access to one. Then, […] we decided to stay one additional night. The desk clerk informed us that the rate from Expedia was better, so we booked it through them only to find our card not working, no towels had been replaced, no new soap, no trash cans in the room, not one chair. Had to go back to the desk clerk three times to get towels, and a key new card to get into the room. After telling the desk clerk about the missing chair and waste baskets, we constantly received apologies from the staff, but no action was taken. We certainly not recommend this hotel. Read moreGenuine Expedia guest review
"Close to all must see sights"
During our stay at the Stering hotel, we were very unsatisfied with the hotel services. While staying there, over the course of a weekend we didn't received any hotel cleaning services. Not once did they come and take out the trash, make up our beds, and we did not receive any towels without command. This experience made the whole trip disappointing, […] and we will never stay there again nor will we recommend it to others. Read moreGenuine Hotels.com guest review
"we will stay there again"
when the fridge and microwave were not in our room, they fixed it right away and brought to our room. Loved the pool area!!Genuine Expedia guest review
"Dont stay here"
It was horrible. I arrived with my husband and son and they gave us a room with no bathroom. We asked for another room and the one that we received the air was not working, it was hot as heck. The floor was more comfortable than the bed. Overall I will not be staying here again.Genuine Hotels.com guest review
We arrived at the hotel at 11pm after an 8 hour drive. The first room we were given had a turn of the century(1900 not 2000) 18 inch TV that did work. After calling the front desk, we were given the room right next door. We were forced to leave the curtains open because their design continuously prevented the flow of air from the AC. The bed was as […] hard as the sidewalk, so during the middle of the night I almost opted to sleep outside since the room was lit up from the curtains being open. Outside would have been an upgrade except for probable security pitfalls. Keep in mind that this hotel is located in the market center in Dallas. Upon arriving, I asked the front desk person if market was nearby. He asked me what type of market was I looking for. I really think he thought I was looking for a good rib-eye. We checked out the next morning. Read moreGenuine Expedia guest review
The carpet had stains. There was no remote for the TV. No coffee.Genuine Expedia guest review
"Disatisfaction of Room"
I'm not happy with my room I had to change rooms twiceGenuine Hotels.com guest review
"Just a stop by"
Had a very enjoyable stay Could have bigger TV and vcr hook ups TV reminded me of the 60sGenuine Hotels.com guest review
"Worse Dallas trip ever"
When we checked in the hot water was so hot you could not take a shower. Then I called the help desk over and over finally they moved us from 131 to 128 another room. Then I could not access WiFi to do my work. I had to drive to McDonalds. I bought some food that I could not heat up in the room no microwave. It was the worse experience I ever had in […] Dallas. I would not recommend nobody to stay there. Read moreGenuine Hotels.com guest review
"Only if you need an airport shuttle"
We picked this hotel for the airport shuttle. The room didn't even have a piece of paper in it. The only place to eat was the expensive hotel restaurant or a Bar b que place next door which wasn't open at 5 PM. I would not recommend staying here.Genuine Expedia guest review
This place should not even be open!!!!!!!!!!!!!!!!!! What a DUMP!!!!!!!!!!!!!Genuine Hotels.com guest review
"Condition of Sterling Hotel"
The hotel needs some uplifts, but over all it is good for the price. I would stay there again.Genuine Expedia guest review
"over night stay it was great will come back here"
customer service was good....had a issue with internet being done but they made it all good.Genuine Hotels.com guest review
If you just need a roof over your head, it's cheap and they always have vacancy. But if you looking for a nice place to stay, don't go to the Sterling.Genuine Expedia guest review
Tiny bathrooms, one of our rooms was occupied, or recently occupied without being cleaned before they offered it to us. They asked if the room would work anyway instead of getting us a new room that had been cleaned. The drywall in the bathroom was falling apart. There was no continental breakfast. We should have just stayed at the motel 6 or the super […] 8, we probably would of had a better experience. Read moreGenuine Expedia guest review
What a smelly room that will never have me go again!Genuine Expedia guest review
it was fabulous!!Genuine Hotels.com guest review
"Waste & Disgusting Hotel.."
Sterling Hotel, Dallas is di most stinking hotel we have ever stayed. we stayed for two nites, we change room to another still the same filtiness. the carpet stinks, no towels, TV not working, No conplementry breakfast at all and the furnitures need changing. I will stop here. Thx for asking.Genuine Hotels.com guest review
The quality of the hotel was below a two star rating.Genuine Hotels.com guest review
"Close to Dallas business area"
Yea, so the hotel is from the 70's, but it was exceptable for an overnight stay, the bed was soft, the sheets were clean, the overall room was clean. The tv was old and didnt really have enough channels, but unless your there to watch tv its ok. The Pool was nice, it goes from 3 to 9 ft deep, thats rare to see these days! the desk clerk was nice when […] we checked in, when we checked out the girls was kind of squirrely, but nice. the little coffee bar in the middle of the hotel is nice, they had starbucks coffee, but you have to pay at the reception desk - weird? that night we went to the grill/bar to eat. overall its a nice little bar, the bartender is a good bartender but not such a good waitress. She was really nice and apologetic when she forgot half our order, but the pizza was really really good. she seemed overwhellemed with phone orders and about 6 people at the bar and 3 other tables, i almost wanted to get up and help her! She was super nice and i felt they should have had someone esle there to help her. So overall - if you have business anywhere near the dallas market area, its a nice good cheap place to stay... Read moreGenuine Hotels.com guest review
the staff were not very friendly and did not know how to run the front desk. The halls were very dirty and my room was not cleaned very good. At 12:20 am a security quard tries to open my door but the chain was on the door, and starts saying that I was not suppose to be there. I had to go down to the front desk and ask what was going on. the fron desk […] forgot to update the guest list. I was so disappointed that I was suppose to stay 3 days but I checked out in 1 day. Bad place to stay. Read moreGenuine Hotels.com guest review
"This was once a fine hotel, now showing its age."
I reserved a room here because it was close to the location where I had a business appointment the next day. The exterior looks ok. The lobby is clean and well maintained. The elevators are scary. The doors bang loudly when opening and closing, making you wonder when they were last inspected. My room was on the 8th floor. The hall carpet was dirty. […] The carpet in the room was a lot better, but not clean. What would have been a nice view of the downtown Dallas skyline was ruined by the incredibly dirty window. The king sized bed was so extra, extra firm that I asked for a different room. In the second room, the bed was softer, but the maintenance man had to replace the flapped valve in the toilet. The TVs were small and the programming was extremely limited. This is a hotel mistake that I won't make again. Read moreGenuine Hotels.com guest review
"oldie by goody"
The hotel was old, but still had all the amemities and more. Small gift shop, bar, swimming pool and hot tub. The hotel location is a plus also between downtown and Irving. I would stay again if ocassion came up.Genuine Hotels.com guest review
"Not statisfied with the staff , room arranged"
I checked in this Hotel late in the evening. When I checked in I was very tired. So didn't informed anyone at the same time, I was supposed to check out early in the monrning. The AC unit was broken, Bath curtain was damaged, Lamp buttons were not working, Radios's not working, And the bath tub was defected. The staff was rude both in the eveningna […] nd the morning time. The iron stand was without the cover (Only Metal) Read moreGenuine Expedia guest review
"OMG worst hotel experience ive evr had"
Let me just say that you will have a better experience at the motel 6! At least you know that you will be getting what you pay for!Genuine Hotels.com guest review
The hotel was clean the Sports Bar was wonderful great food my Steak was so tender and cooked to perfection. The lady working the bar was beautiful and very nice. The cook was wonderful also. The pool great and the Jacuzzi too.Genuine Hotels.com guest review
The hotel itself was beautiful, however the rooms left a lot to be desired. Broken items. Chairs that were old , lamps that were broken. Small TV Maid service was not quite up to par.Genuine Hotels.com guest review
"Price VS Nice"
If it is about "price" for you, this is it. BUT...there is a tradeoff for you.Genuine Expedia guest review
"Don't tay Here!"
Door lock did not work; Wifi did not work; Water temperature was not dependable; Bed was way too soft; bad odor ... was like a motel 6.Genuine Expedia guest review
"run down hotel surrounded by squalor"
A once beautiful hotel now foul through neglect and want of cleanliness. The room was missing light bulbs and the smell of partying reeked through the halls. At best the staff was indifferent. I left my wallet in the room after check out and I had to make several calls because they would only explain why, for one reason or another,they couldn't help […] me and it was never returned. The neighborhood was full of pornography stores and the accompaning repulsive and morally wretched characters and activities. Read moreGenuine Hotels.com guest review
"Ill never go back"
I was very tired of my 6 hr drive to Dallas I got to the hotel and I waited 25min in the lobby because there wasent anybody in the front desk. After my 25min wait I went to my room and I went straight to the bath room to take a shower but once i walked in the bathroom I saw a LIZARD (NOT PLAYING). I woke up early in the morning and ready for my shower […] and the shower head didnt work, heater also didnt work so all night it was freezing, their was no Hot water, and Blanket smelled bad..... I will never stay in this hotel again and will not recomend this hotel to nobody. Read moreGenuine Expedia guest review
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