The hotel shuttle only goes to the small airport and NOT DFW. There was no hot water for my morning shower. Food in the restaurant (bar) was poor. Overall a poor experience.Genuine Hotels.com guest review
"Do Not Stay Here!!!"
Hotel was in poor condition. Eleveators were not working properly and people were getting stuck in the elevator. The shower in my room did not have hot water. Informed the front desk at 8am that morning about the water, then again at 12, then again at 4, then at 5 i demanded to be transfered to another room. The chair at the computer desk in my room […] was broke. Wifi had very poor reception. Service at the Sports bar was terrible as well. Read moreGenuine Expedia guest review
First room bathroom wasnt cleaned. It still had a dirty wash cloth and half a bottle of hotel shampoo in it. 2nd room curtain was falling down and hair in bathtub. It was so gross. I would never recommend it.Genuine Hotels.com guest review
"Sterling lost its Luster"
Must have been a grand hotel at one time not too long ago. Rooms were less than desired. Service was slow to poor. Dining room is clean but only one person to handle everything. Credit care machine in dining room was not working. Also, sports bar was the pits.Genuine Hotels.com guest review
The door was hard to open the contol to the tv was broken i was not happy with the room nothing work in this roomGenuine Hotels.com guest review
Je recommande cette hôtel pour l'aceuille et la gentillesse du personelGenuine Hotels.com guest review
"pesimas condiciones del hotel"
las condiciones y limpieza del hotel fatales...no vuelvo a este hotel nunca mas.Genuine Hotels.com guest review
"Don't Stay Here.."
09/29/14 Keith J Nashville, Tennessee
Let me first start I have worked in the Hotel industry for 12 years and I currently work for a airline for 3 years so I know good service.. This is one of the worst hotels I've ever stayed in.. We checked in and the first room 308 didn't have aTV the room was dingy and no towels or soap.. They moved us to room 303 and it reaked of Urine..I went downstairs twice getting room keys.. We moved to room 205 and the smell of bleach was so bad it burned your nose. I went back downstairs a third time and was told this was one of two rooms left and the front desk girl checked the other room and said it smelled like bleech..I felt sorry for the front desk girl cause I know it wasn't her fault but poor management and staffing... She was doing all she could but the issue was the hotel itself.. I told her we would run out for a few hours and let it air out.. Upon returning the room aired out somewhat but still smelled of bleach.. We didn't have but one set of towels and no soap.. In the morning there was no iron in the room and the front desk manger tells me I had to wait until the house cleaners came.. That's no excuse I've worked at extended stay hotel before and Night Auditors have excess to linen or towels and other things like soap, coffee and towels even alarm clocks..I was at my last wit and told him he needed to take something off my bill and he did that's the only thing that was done.. The front lobby is the other thing that's nice but the hallways are FILTHY and the rooms are nothing to write home about.. They say they have a few nicer rooms but thats like hitting the lottery I guess because I had no luck.. Run and Run Far from this hotel..
"Glad I came and saw it for myself"
09/17/14 Kristy W
I read the previous reviews that were posted about this hotel, but decided to come see for myself. Honestly I was thoroughly surprised when I got here. The lobby is beautiful and the staff is very friendly and helpful. The one thing that stood out the most for me when I arrived was Darrell. He is the sales coordinator, I think. He gave me a tour of the hotel and allowed me to see the different rooms available. He was very informative and they actually allow you to choose the room you want. I was in the market for a monthly rental and you couldn't beat their price. My room was of five star quality from the choice of bedding to the updated furniture and flat screen television. The room itself was very clean. The pool and spa was greatly kept. The view of downtown from my room at night was spectacular, even though the hotel is located in an industrial area. The hotel has a restaurant/bar and a store inside, which was very convenient and the prices were very reasonable. The maid service was great always did a great job cleaning my room. Every Friday and Saturday night I went upstairs to the penthouse for blues, drinks and just a great time. I didn't have a problem with noise from neighbors like you normally get at hotels. I did receive help from a very nice security guard named Phil he was patrolling the parking garage and was nice enough to escort me to my car at night. I didn't experience any security issues while I was there, but knowing that they have a guy like Phil as security made me feel even more secure during my stay. I could go in forever about my experience at this hotel but it's better to just experience it yourself. I will definitely be returning to this hotel
"Disgusting and Filthy Hotel"
Run away. Far far away! You would be better off in a cardboard box outside. The pictures I am posting are of the kitchen. Eat here and get a side of ebola with it! The owner of this slum should be ashamed!
"Not a price gouge.......(Not exactly the Hilton)"
07/19/14 bill b Dallas, Texas
After checking prices for a 30 day stay (or longer) within a close proximity to Downtown Dallas for a "decent" place, to say I felt as if I were being extorted is an understatement. Stumbled across this older hotel not far from downtown. Things didn't get off to a good start. Wi-Fi sluggish, no towels in my room, a/c seemed weak and noisy. Gentleman who filled out my paperwork and checked me in immediately moved me to another floor and WOW. It seemed like a different hotel. Room was dramatically updated. At this price range I wasn't seeing the sketchy patronage I thought would be a given. Had they not dealt with my issues and corrected them in such a prompt fashion the rating would be much lower.
""For the price, you can't beat it. I would recommend it to most anyone.""
07/18/14 keyboardist4him Dallas, Texas
"Upon entrance, off to your left, there is a nice gathering area with a Grand Piano, coffee bar, a and a 70's-style Grand Staircase that leads to upper ballrooms/dance floors, and private meeting rooms. Many floors have been recently renovated to a modern style, with each one different than the other. Blues & Country bands still grace the top Penthouse level, with excellent views of Dallas downtown.
"Great staff and clean secure room"
07/15/14 jaistar4 Dallas, Texas, United States
I stayed at this hotel in June when I came home from college for summer. The staff was very helpful, nice and prompt. My room was really clean and I had a stellar view from my window. Overall I enjoyed my stay and suggested it to family that was seeking extended stay accommodations.
"My recent stay at the Sterling Hotel in Dallas, Texas"
12/12/13 John M San Angelo
This was the very worst stay that my wife and I have ever had in an American Hotel. It wasn't even close. We DID NOT SEE A MAID for our whole stay ( six days and nights) We didn't have our sheets changed, our trash taken out, or the room cleaned. We have stayed at the Sterling at least a dozen times in the past, but this may have been our last stay.
12/11/13 Chapter3 Euless, Texas
This is, by far, the worst hotel that I've ever come across. I checked in with 4 other co-workers. Once I stepped off the elevator, I knew I was in for a nasty stay. The halls stunk, the walls were stained with some weird black gunk, there was a broken glass door out in the hall way next to my room. Once I opened the door to my room, the smell was almost too much to handle. I walked in and turned on the light switch and guess what?? None of the lights worked. I went back down to the front desk and asked for another room, which they gave me. Once I got back upstairs and to my new room, I realized it was just as bad as I suspected. The carpet was stained, the bed sheets were stained, the shower had black mildew all over it, and the AC didn't work. I called my other co-workers and told them that we were not going to stay in such filth. We all met back down in the lobby and checked out. My co-worker was telling me that there were blood stains under one of the chairs in his room. In closing, if you are in the Dallas area, and the only place to find a room is the Sterling, I would suggest you sleep under a bridge instead. I'm positive it would be a lot nicer than sleeping in this pile of junk.
"Couldn't Beat The Value....But Slow Check In"
11/21/13 Charles L Dallas, Texas
As I am new to the DFW area, and needing accommodations for 6 months, I was aghast at the rental rates and deposits for apartments just for a semi-safe area. (And I'm from CA!) Responding to a sign flashing "599 monthly rates". My hopes weren't up. Room I got was not the Ritz, but adequate. Overall dollar for dollar-best deal per month I could find that felt safe. Caveat; check in is a joke. No velocity for even the most menial of tasks.
"Night from Hell!"
11/15/13 armymom518 TAMAQUA
Dear Sir/Madam: I stayed at your hotel on Wednesday, November 6, 2013. It was the worst stay I ever had. Room number 631. 1. The guy at the desk has me really upset. I asked about the shuttle bus. He told me that they do not start until 9 am. When I booked with Expedia they called your hotel and asked if their was a shuttle. You think that the person that answered the telephone could have told them what time your shuttle started. I was traveling with my nine year old granddaughter and did not want a taxi. Worried for our safety. Since I was leaving the hotel at 4:30 am. Our flight was at 6:30 am. So I had no choice to take a taxi. I was so scared taking a taxi with my granddaughter. Which added to the stress of getting to the airport on time. I always stay where their is a shuttle. Never had this happen before. I have been traveling back and forth to Dallas, Texas for the last 4 or 5 years. Since my son married his wife. I don't just come once a year. I travel at least 4 or 5 times a years. I though I would try a different hotel. Can tell you never again. 2. The fighting outside the hotel was so bad. I finally got to sleep at 11:30 pm. After at least 2 fights. I checked out my window to see a guy getting into a car to leave and some car came flying around the lot, going to chase the other car. A guy got out of the car and started running after the car. Banging on the car. Now that was after they where fighting. Then at 12 am my granddaughter was woken up and scared she came and climb in bed with me. So I got a little bit of sleep. I am sorry I did not call the cops that night. I would at least felt better. 3. Called for a wake up call. Well guess what? No call. Thank God I am prepared and set my phone alarm. It is so frustrating that someone would not take the time to put a call up to my room. How many people was late because they did not get a wake up call? 4. No hot water for us to shower. My granddaughter ended up getting a cold shower the night we got there. Then in the morning I tried for a shower it was not even warm. On top of a long day we had and she did not get a hot shower. Then to start my day off with no hot water did not help me. 5. They say internet, well I could not even get internet. So on top of everything else I could not check my email or facebook. So could not sleep with the fighting and nothing to keep me busy. TV just was not helping me to relax. It was hard for me to understand the treatment I received that night. I can tell you I would not tell anyone to stay at this hotel. I can tell you that I will be posting this on your page. I had to stay their because I had to leave early in the morning to head home from my son house. It is a shame after the week was wonderful enjoying my grandchildren that something like this had me that upset. I believe the man name was Jesse. I really believe he should not be working with the public. The only good this is I was on the 6th floor and did not have to worry about someone would break in my room. I would appreciate someone calling me to discuss this matter. I am still very upset over this. Please make sure this does not happen again. Also I tried to leave a feedback on your site and it will not let me. What a joke, my granddaughter even told her friends mom how bad it was. Now I am not the only person. I am going to post something on Facebook. Thank you,
Reviews and ratings contained within this site are the subjective opinions of customers and suppliers; they do not represent or reflect Hotels.com’s position. Neither Hotels.com nor the parties involved in providing review content shall be held liable for any damages of any sort resulting from use of these reviews
We are now watching this hotel on your travel dates
( - )