"Nice hotel to stay at!"
I loved the food in the morning. The serving staff was a little rude, but overall it was a wonderful stay!Genuine Hotels.com guest review
"Access a bit tricky"
The hotel is located in an industrial park setting - road access a bit confusing even with gps. This is the second time at this hotel location and would definitely return. One note: more than one waffle maker needed in dining room - other than that buffet breakfast was good.Genuine Hotels.com guest review
"1 ice machine between 8 floors"
hotell staff was rude and there was 1 ice machine in the building on the 8th floorGenuine Expedia guest review
Response by Courtyard by Marriott Billerica/Bedford I apologize that our staff did not meet your expectations! We will utilize your feedback with the staff as we continue to work to meet all of our guests' satisfaction.
"Not as close as I thought but staff was excellent"
I had a concert in Boston and ended up missing the last train that got anywhere near the hotel so I had to spend $100 on a livery service. Other than that fiasco, the hotel itself was beautiful and the business center is excellent and the room was extremely comfortable and the man that was at the front desk when I was attempting to arrive was incredibly […] friendly and helpful. Overall, I loved it. I will just have to plan better and pay more attention to location next time. Read moreGenuine Hotels.com guest review
Had a great night! The rooms are very nice.Genuine Hotels.com guest review
I have be in coming to Boston the last 3 years & this is the first time I stayed here and it won't be my last. Nice quiet location right off the highway. Clean rooms & Room service till 10!Genuine Hotels.com guest review
The hotel was nice, the staff was super friendly and the bed was more comfortable than I expected. The location was perfect for us, since we were visiting family and the hotel was 10 minutes away from their house. I would stay there again. The only negatives are that breakfast isn't included, I don't think our door actually locked and the toilet handle […] was a little wonky. Still a nice place to stay for a few days. Read moreGenuine Hotels.com guest review
Response by Courtyard by Marriott Billerica/Bedford Thank you very much for your feedback. We are glad that you enjoyed your stay! We will look into the issues that you had wiht your door and toilet and glad that it didn't hamper your stay with us! Thakn you,
"Wonderful Weekend Getaway"
Hotel was easy to find, beautifully decorated. Maybe a little run down, but very clean. Breakfast price is a little much, but the cost of dinner in-hotel was very reasonable. My husband and I had a lovely overnight - just a time to get away from it all - and were more than satisfied with what we got for what we paid.Genuine Expedia guest review
Response by Courtyard by Marriott Billerica/Bedford Thank you very much for the feedback, we look forward to having you again with us!
"Nice hotel - clean with all the amenities."
All good except one thing. We stayed on a Saturday night - housekeeping staff knocked on our door at 9 am to see if they could do the room. I complained to front desk that this was pretty early for a Sunday morning to have housekeeping knocking on the door to get in. They said it was my responsibility to put a "do not disturb sign" on the door. No apologies […] from front desk for this instrusion at 9 am. I think they should let their housekeeping staff know WHO has checked out - not leave it up to the guests. Read moreGenuine Expedia guest review
Response by Courtyard by Marriott Billerica/Bedford I am sorry to hear that you were disturbed by the housekeeper in the morning. This is definitely a suggestion that we will discuss and help improve our customer service for the future. Thank you!
"Highway noise..Room doors close loudly."
My room was inbetween a large party of people that stayed up all night bouncing between room, so all night long I heard the room doors slam shut..this happens on its own, not the force of a person, it actually rattles the walls. I did call to complain around 1am when the party started getting loud in the hallways. The frount desk did send someone right […] up to speak with them. They were quiet for 10mins. then back out making noise. The highway is also very close (in view) and noise is noticable. Had to keep the room fan on to muffle all the other noise. The room overall was nice looking. Bed was comforable Read moreGenuine Expedia guest review
Response by Courtyard by Marriott Billerica/Bedford I am sorry to hear that your stay was noisy. If this should ever happen in the future, please let us know so that we can help to make you more comfortable
they told me windows opened and they didn't. have claustrophobia and was vvery uncomfortableGenuine Hotels.com guest review
Response by Courtyard by Marriott Billerica/Bedford I apologize that you were given incorrect information prior to checking in. If there is anything that we can do in the future to make you more comfortable, please let me know. Thank you,
"Close to family grandchild to visit."
Friendly, clean, comfortable room. Didn't need restaurant options for short stay but would next time. Will book again in late January.Genuine Hotels.com guest review
Response by Courtyard by Marriott Billerica/Bedford Thank you again for staying with us! We look forward to your return in January!
Me and my girlfriend wanted to just get out and have a nice night so we stayed at the hotel and got dinner it was very comfortableGenuine Expedia guest review
This place was a great deal...clean, comfortable, friendly staff. I got it for a little over 70 bucks. The only bad thing is the location. It's perfectly safe, it's just not real easy to find and no dinner within walking distance. If you stay here, I recommend border cafe in Burlington. I lived in mass for 25 years and it's my favorite restaurant and […] only a 5 min. Drive! Read moreGenuine Hotels.com guest review
"Looks nice, but minor flaws"
Cute, comfortable hotel. But the only things I didn't love was the shower temperature and the toiletries. We were there during their minor storm (12/14) so maybe they had piping issues? But for the shower... it was difficult to hit the "sweet spot" water temperature was either too hot or too cold. I prefer my showers on the hotter side, but not scalding. […] I assume their valve doesn't balance well. Their toiletries are Paul Mitchell, but I have long hair so the conditioner didn't feel like it moisturized well enough BUT it did detangle it enough that when I would blow dry, my hair didn't feel fried. This is a solid 3 star hotel. Read moreGenuine Hotels.com guest review
"The perfect getaway"
I had a wonderful stay at your Courtyard by Marriott Billerica/Bedford location. The entire staff was very pleasant and helpful.Genuine Hotels.com guest review
"Great Hotel Great Rate"
The staff were all great polite professional. the hotel was very nice, Would stay there again....Genuine Hotels.com guest review
Response by Courtyard by Marriott Billerica/Bedford We are glad you enjoyed your stay and look forward to having you here with us again!
We stayed at this hotel when we decided to stop to do some black Friday shopping before going to our destination in Boston. The hotel was conveniently located between the outlets in new Hampshire and downtown Boston. The staff was great and super helpful. Rooms were great, clean and modern. Overall a great hotel!Genuine Hotels.com guest review
Response by Courtyard by Marriott Billerica/Bedford We hope you found some good shopping deals and glad you enjoyed your stay! Looking forward to you staying again next year!!
Very nice stay . Would stay again.Genuine Hotels.com guest review
"fine for our needs"
The room was clean and the bed ,comfortable. The price was most reasonable. Breakfast was not included which was fine for us since we wanted to get an early start, but it appeared that those who were paying for their breakfasts were paying the difference between the reasonable room rates and the high priced breakfast cost. I prefer to have that choice […] as we did at the Marriot courtyard. Read moreGenuine Hotels.com guest review
"Very nice for the price."
I have stayed here three times and was satisfied every time. Very clean and comfortable. Rooms look great and are very decorative. I recommend this highly for an affordable and pleasant stay.Genuine Expedia guest review
Response by Courtyard by Marriott Billerica/Bedford Thank you for sharing your expierience with us, we look forward to having you here with us again soon!
"Best bang for your buck!"
Got a GREAT deal, Marriots never let me down! This one was perfect.Genuine Hotels.com guest review
Other reviews said the hotel was difficult to find but we did not have problems. Our GPS took us right to the turn and then we just went straight back into the business park and it was on the right. Arriving at night the sign at the turnoff on the road was easy to see because it was illuminated, though it was lower than most hotel signs.Genuine Expedia guest review
Response by Courtyard by Marriott Billerica/Bedford We are pleased to see that you found us easily! We have added some more light to our sign, so hopefully it is easier to see!! thank you for staying with us and we look forward to having you here agian!
"It is always good here."
Just taking some time off. I really love this place. It is quiet and clean.Genuine Hotels.com guest review
"Good and comfortable"
I have a two-night stay in this hotel this weekend. It's clean, comfortable and safty. The stuff in the hotel are very nice.Genuine Expedia guest review
Quiet and peaceful! Good place to rest up to prepare for stressful day.Genuine Hotels.com guest review
Clean, quiet hotel. A bit off the beaten path, but not far from the highway, so very convenient. Friendly staff, comfortable beds, no major problems. (Toilet handle didn't work when we arrived, but it was fixed when we came back from dinner.). No complaints.Genuine Hotels.com guest review
Spent a Saturday and Sunday night here, and the accommodations and staff were great. Only issue is that it's a little bit far from Boston, without any traffic the drive in is ~35 minutes. The no charge parking and price makes it worth it.Genuine Hotels.com guest review
nothing bad to say ,slept like a baby. breakfast was delicious !!Genuine Expedia guest review
"I felt the hotel was good for the price they offer"
I got 2 queen beds and room was neat and well maintained. Only regrets I had that they did not offer me Free breakfast at the time of booking. The hotel is hard to find with no proper signs (if you are coming at night its worst). There is nothing really in neighborhood. For the price they this hotel should be goodGenuine Hotels.com guest review
"Great Hotel, poorly trained staff"
The hotel is very clean, comfortable, and a great location for outside of the city of Boston, but still accessible. However, several things are not up to the standard of a quality hotel. I could not access the internet on my Kindle Fire, in trying to resolve this issue, I discovered the room phone could not dial the front desk. After reaching the desk […] via my cell, they gave me a technical # to call for the internet problem and they would call "engineering" for the room phone. Never resolved either. wasn't a huge issue, but .... The last incident came at checkout. I had booked through hotels.com and checked my credit card account. Not only had hotels.com billed me, but also the hotel upon check in. After talking with several people and the hotel manager, the charges were removed. The culprit was a new employee, apparently, untrained in how to charge customers with prepaid bookings. Although, resolved successfully, I feel like there were things going on that do not live up to a Courtyard by Marriot's reputation. I was disappointed that I was not offered anything, a discount or something, for my time and trouble. (This hotel did not offer an included breakfast. ) Read moreGenuine Hotels.com guest review
"It was Good"
Except for the location, the hotel is good and well maintained for the price. The staff was not that great, they need to be courteous..even if we paid for the breakfast, she was screaming for checking the coupans...also have your dinner outside if you are checking late at night..as you will not find good restaurants nearby. Overall nice!Genuine Hotels.com guest review
"Reasonably Priced hotel - Boston, Concord, Lexingt"
I was visiting my son in Boston. the World Series was in town, so it was hard to find a reasonably priced room. The Courtyard was a little drive from Boston, but the price was right, the facilities were great and there was plenty to do in the area while my son was in class. It was perfect for this trip.Genuine Expedia guest review
Nice hotel. However, hotel could serve well to post quiet hours. Some hotel guests spoke in quite loud voices well after midnight.Genuine Expedia guest review
"Very neat clean modern comfortable.helpful staff"
Excellent .enjoyable polite helpful staff would definitely recommendGenuine Expedia guest review
"Had to asked for breakfast voucher."
Hotel hard to find at night - in the back behind business building. The hotel has a restaurant inside but breakfast does not come free. I purchased the "include breakfast stay" but didn't get the voucher when checked in - I had to go down an hour later to asked about our breakfast voucher. We have 2 adults and 1 - 4 year old. The front desk gave me […] 6 vouchers for 3 nights stay. Didn't think about it much as I figured 2 vouchers for 2 adults. Our 4 year old ended up needing vouchers also. So we were 3 vouchers short. No coffee service when I asked around noon. Was told they have available after 3pm. Minus a star for this one. Our room had a fridge but you have to press the cool button and it's only for 2 hours. There's a mini market if you need a snack or toiletries. No microwave in room but I used the one in the market to warm up my left over. We wanted a a hotel with a pool but ended up not using it. Didn't have time plus we forgot to bring our swimwear. Couldn't find any at the nearby mall in mid-Oct!!! Over our 3 days experience was nice. Our family stay at Marriott Courtyard most of the time. Though I felt this location was a little different so I asked. The front desk mentioned it's own by Pinnacle. Read moreGenuine Expedia guest review
Response by Courtyard by Marriott Billerica/Bedford Thank you for staying with us at the Courtyard Billerica. I apologize for the error in breakfast coupons, but am glad it was remedied quickly for you. Please let us know if there is anything we can do for you in the future. Thank you,
Breakfast should have been included for the price!! Staff very pleasant and responsive to complaint re air conditioning noise. Fixed it right away.Genuine Hotels.com guest review
"Easy drive to Boston"
The room was clean and ready upon arrival. The staff went above and beyond to make our stay enjoyable. Will definitely consider staying here next year...only negative was the lack of a continental breakfast bar.Genuine Hotels.com guest review
Response by Courtyard by Marriott Billerica/Bedford We are glad you enjoyed your stay! We look forward to you staying with us again!!
"A great stay"
Very quiet and comfortable. Loved the pool but missed having a hot tub. Staff was friendly and helpful.Genuine Hotels.com guest review
Response by Courtyard by Marriott Billerica/Bedford We are glad you enjoyed your stay! We look forward to you staying with us again! Sorry no hot tub, but the pool is nice and warm :)
Convenient location for college visits . All staff very helpful in getting around bostonGenuine Hotels.com guest review
Great hotel staff...very friendly and helpful...especially Patty at the morning buffet..Genuine Hotels.com guest review
Response by Courtyard by Marriott Billerica/Bedford We are glad you enjoyed your stay! We look forward to you staying with us again and will make sure that Patty receives your comments!!
The hotel was good for the price. I didn't like the bed it was too soft. The other thing that was annoying was that the people either next to our room or in front kept slamming there doors at night. I called the front desk several time and there was no answer.Genuine Expedia guest review
"Nice and comfortable"
I booked this hotel around 4pm and checked in around 9pm. The lady at the front desk took a little time to find me a room with a king bed (which I already booked). She was friendly enough so I didn't mind. But at the same time she was checking us in, another guy at the desk was checking in another family. They asked him about the T and if it stopped […] in Cambridge/Harvard Square and he said no. He had no idea how to get around in Boston. The hotel was very nice and clean. Very comfortable and the staff was friendly. Just don't ask the hotel for directions or advice to get around in Boston. Read moreGenuine Expedia guest review
I had a very pleasant experience at this hotel. Very clean, very spacious room and very friendly staff. Will definitely go back here again.Genuine Expedia guest review
The only think is the mattress was not level. The side next to the sofa was higher than the rest of the mattress. I felt as if I had to get over the hump before getting in bed. By the way I did not tell the front desk. I had so much to do that I forgot to give them a chance to correct the problem.Genuine Hotels.com guest review
"far from Boston!"
it was ok. Just a bit far from Boston. I was exhausted every night from driving and the traffic. However, the lady at the check out was horrible on Sunday at 12 p.m. when I checked out. She did not even get up or say "thank you for staying with us". Nothing. Just a blank stare. She must of have a bad night.....Genuine Hotels.com guest review
"Great hotel but horrible internet provider"
I had a great stay the hotel was great and the staff was great but the company they use for their internet is horrible. They did not know what they were talking about the internet was unbelievably slow.Genuine Expedia guest review
I have to say that the beds in this hotel were the most comfortable beds I've ever slept on IN MY LIFE!! I had the best nights sleep and I should of checked out the mattress because I want one for my house. Alas, I didn't check to see what type it was but I am ever so glad we chose to stay there. Not to mention the internet rate we got on Hotels.com […] was fantastic!! Read moreGenuine Hotels.com guest review
Great location, just off highway. Easy drive into Boston area. Breakfast staff very pleasant and worked hard to please guest. The indoor pool really made my day. Very clean and great balance in water. Enjoyed my morning walk in business park near hotel.Genuine Expedia guest review
The people there were fantastic! Great service! It's very pleasant to be served by welcoming personel!Genuine Hotels.com guest review
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