"Overall Great Stay"
The counter manager, Grace, was very professional and wore a welcoming smile at all times. The hotel is being renovated, but a happy surprise would be that you rarely see or hear the workers. and on the rare occasions that you did, they were very polite and used words like, "Please, and Thank you". Breakfast is very nice, from fruit to waffles. I found […] the whole staff very polite and courteous. Above all you will love that crazy water display in the lobby. MIZMERIZING! . Read moreGenuine Hotels.com guest review
this is an older motel and one would expect some renovation work; unfortunately, this was done on the same floor and adjoining rooms. The air conditioning in the common areas (lobby, dinning room, ect.) was not in good order and these spaces were really warm, being August in Texas.Genuine Expedia guest review
"Just super place"
Hotel is located in very quiet place. Has very comfortable rooms. Our stay there was very good. We liked it very much. Recommend.Genuine Expedia guest review
"BW Conference center"
No closets, green pool. Clean room. Tiny bathroom w exposed plumming....Genuine Hotels.com guest review
No closet in room...not even a coat hanger. Tub was clogged. Walls were in need of repair. Elevator's appearance was very run down. Lobby was very nice. Breakfast buffet was very nice.Genuine Expedia guest review
lady at teh counter was with bad attitude room carpet was dirty beds are goodGenuine Hotels.com guest review
"Good hotel, few fixes"
The hotel staff was wonderful, they were professional and positive with my group. We overslept, and ended up not leaving the room till 2:30p on a Saturday. We told housekeeping (who politely knocked on the door to clean our room) we didn't need a cleaning, as we had only slept in the bed in our time there, but housekeeping actually came back by the […] time I had returned (around 10:30p) and cleaned the room, gave us new towels, soap, etc. The breakfast buffet was alright, it only lacked a chef to make omelets, as I have seen in other hotels. However, the milk and juices were all very warm, even after changing the bottle. I can only assume the refrigerator where it was kept was on low temperature or not working correctly. However, a great staff and recently painted rooms and halls. The lobby and bar were also very attractive and had a good modern look. Read moreGenuine Expedia guest review
Good experience .. Adequate staffing very polite .Genuine Expedia guest review
Awful experience. Unfriendly staff Hotel is old and dirty. Bathroom dirty.Genuine Expedia guest review
They were fixing the hotel and the painting smell was so bad. Do I wish I knew that I would not rent it yhe roomsGenuine Hotels.com guest review
"Best Western is the Best"
Dallas is a great city, even better when you stay at Best Western Plus Dallas Hotel & Conference CenterGenuine Hotels.com guest review
A friend recommended this hotel because it was close to my drs office. Room smelled of stale cigarette smoke, and my clothes smelled bad the next day. The place was run down with the elevator located at the back of the hotel. The bed was extremely hard and uncomfortable. The sheets had pink stains on them. Nasty place. Will never stay here again.Genuine Expedia guest review
"Decent hotel for the money"
Housekeeping came by 5 times between 8am 11:30 even with do not disturb sign on door. Also, hotel is under MAJOR renovation. Paint crews and construction workers EVERYWHERE. Noise, dust & debris throughout. A little heads up about the construction would have been nice.Genuine Hotels.com guest review
Nice hotel, clean, being renovated. No closet in the rooms but we did not need it. The full breakfast was wonderful and definitely worth the price.Genuine Expedia guest review
Where to begin? My wife and I stayed here last year and we told our kids how great it was. When we arrived, it was nothing like before. For starters, there was no sign indicating they were renovating. The elevators looked like something from a truck stop motel: dirty and messy from workers who obviously don't care. The rooms we stayed in were not yet […] renovated so they were sub par. When we called to order room service, the bar tender was not there. He was already half an hour late and the desk clerk suggested I call back in thirty minutes. When I expressed displeasure, he said, "Well, what do you want me to do about it sir?" No apology, no offer to make it better. This hotels only saving grace was that it was in close proximity to a Saltgrass Steak House that serves amazing food. The next morning when we finally did taste the food at breakfast, it was not even close to as good as it had been before. They also did not allow us to get ketchup for our potatoes, saying, "That's only allowed at dinner." When we expressed our concerns to a manager about not being aware of a renovation, the manager pointed to a sheet of paper on display at the front desk. In small print there were two lines referencing the renovation halfway down the page. We didn't even see it because we checked in on the other side of the desk. Bottom line, the staff here has given up and really doesn't care. The hotel is a mess, so they think, why should I care? We will definitely not be returning to this hotel. Read moreGenuine Hotels.com guest review
Hotel was under renovation at the time. Luckily that did not inconvenience us except for some furniture had been removed and not yet replaced, such as the wardrobe. We had several items of clothing we had hoped to hang up to keep from wrinkling but couldn't. The worst was housekeeping. The morning of our check out, we had multiple visits by housekeeping […] prior to 9 am, when check out is 11 am. Each time we yelled we were still in the room and they opened the doors anyway. After the 4th time, we had to call the front desk to request no one knocked until 11:00. That was annoying. Front desk service was fine, no complaints. The free breakfast that looks so great on the website was horrible, which I half expected. Read moreGenuine Hotels.com guest review
"Nice! but was in process of renovation"
I love this location for I am familiar with the surrounding area activities, etc. They were in the process of renovating/upgrading so our last stay wasn't so pleasant being woken up to workers stretching carpet in the next room. The staff could be a little more friendly. Overall... would stay there again.Genuine Hotels.com guest review
We enjoyed our stay, a couple of things that lowered the score like food trays staying in the hall all day and night but everything else was good.Genuine Hotels.com guest review
"Mediocre Hotel Stay for the price"
The rooms did not look like the images on Expedia or website. The rooms were a lot smaller & not as clean as my standards desire. Beds were comfy though.Genuine Expedia guest review
No where on your site or theirs did it say they were under renovation. That would have affected my decision to book. No closets in room so no where to hang clothes. Drywall not painted. Baseboards gone in hallways. Only picture on site that was true was lobby area. Hotel old and really needs renovation but I would have chosen somewhere else for my stay. […] Also in a bad area. Read moreGenuine Hotels.com guest review
"4th July Getaway"
Entrance was spacey & nice with new water features & new paint job. But hallway & ceiling are still narrow & low... Not much they can do there I guess. First floor hallway was filled with the smell of fried food from the kitchen that got into my hair & clothes which is nauseating but thankfully our room is not too close to the kitchen. I think they […] need more ventilation in the hallway near kitchen. Room was dated. Need more white light instead of yellow light which I preferred. Bed was comfortable & 5 fluffy pillows were nice for hubby & I. However, don't know about the guys, but I definitely would appreciate if a shelve or two are installed on the wall above sink as there is absolutely no space for anything other than too rush & paste!!! I do not recommend placing much if anything on top of the toilet water tank because nothing will stay if you are trying to flush! Also hangers or hooks would be a plus even if there is no closet to speak of. It was only a 2 nights stay so we decided to make make the best of our stay and enjoy Dallas which we did :D. Thank you for your kind attention. Peace. Read moreGenuine Hotels.com guest review
The room is pretty nice and comfy. This is just what we were looking for as we spent our days outside and just came back to sleep. The internet is super slow so dont rely on it. The staff seems like it doesnt want to be bother. If you're looking for a fancy hotel, 4 stars etc... Pick something else.Genuine Hotels.com guest review
"GREAT LOCATION, good room"
Overall it was a great stay, the room is clean although there are no cabinets or area to hang clothes. They were also doing some renovations so the carpets on hallways have dirt traces on it. The pool area is really nice but the pool needs a little cleaning every now and then, it has insects, grass and leaves on it. The location is really good, it's […] about 10 minutes to almost everything;malls, waterpark, great restaurants and other major attractions in Dallas. The only thing that I didn't like is the staffs attitude, it would have been a better experience if they are more welcoming and friendly. Read moreGenuine Hotels.com guest review
"Hotel okay, but..."
The hotel itself was in good condition and had nice rooms. However, there were many seedy characters lurking about, both inside and outside, parking was inconvenient, and a drunk woman was wandering the halls, knocking on doors because she couldn't remember what room she was in. Breakfast was good, employees were generally friendly and accommodatin […] g. Read moreGenuine Hotels.com guest review
"Great location. Close to hwy 75 & 635."
Easy access to highways. Great beds. Free and complete breakfast. Outdoor pool. Second time staying there.Genuine Expedia guest review
My stay was nice, due to construction going on it got a little noisy at times. Breakfast was great. The front desk clerk seemed to have just gotten some bad news. The only down side is the bathroom has no vanity space. Besides that I will choose Best Western Plus again.Genuine Hotels.com guest review
"Overall, it was nice"
Nice overall. It would have been nice to know, ahead of time, that in order for the breakfast to be free you couldn't take it back to your room. Usually when I stay at a hotel I have lots of work to do so I don't always have time to sit and eat my breakfast in the hotel dining room, and will most of the time need to take it back to my room, and eat […] it there while I work on something. The breakfast was nice, but I gulped it down since I needed to finish up some work before checking out of my room. If I had known ahead of time that I needed to eat the breakfast there, then I would have brought my papers down with me, and worked on them while eating breakfast in the hotel cafeteria. Read moreGenuine Expedia guest review
Convenient with good breakfast.would prefer they keeping Water bottles in the room...,Genuine Expedia guest review
I will never stay there again. It is very difficult to get to. The lobby is very nice but thats the only thing thats nice. There was nowhere to hang our clothes except the shower curtain rod. The fridge, microwave etc were all on a surge protector that had been turned off. The carpet had dirt/debris all around the edges & the pedestal sink was so wobbly […] we were worried about leaning on it accidentally. Read moreGenuine Expedia guest review
"Location is good"
I thought it was ok, good location, neighborhood was a little busy, but that's DallasGenuine Hotels.com guest review
"Nice hotel needs better staff and management"
The room was nice and breakfast nice. However, the front desk was ignorant, messed up my billing. We had two rooms and they checked us out of one room and had to figure out how to get the room back. The night staff was rude and hateful to many guests who were sitting by the pool quietly taliking. Not the best Best Western I've ever staye in!!Genuine Hotels.com guest review
The staff was friendly and professional. The rooms were clean but not functional. They had just been updated but no clothes rack was available to hang clothes. The water pressure was very low in the shower and the tub did not drain all the way. Tub was not sloped to drain and water remained in bottom of tub. The overall appearance of the bathroom was […] nice but poor workmanship ruined the attempt to upgrade the room. Breakfast is outstanding -- enough to make the stay worthwhile. If update of room was done correctly, I would give the hotel a five. Read moreGenuine Expedia guest review
"Good location for us for the night."
Room was incredubly small. Barely room to stand up in the bathroom. Should be called a Microtel. For the money, I believe there would be much nicer hotels.Genuine Expedia guest review
I am handicapped. The room that we were given was to far from the main entrance and it had no area to hang our clothes. The television reception was lousy and the size of the room left much to be desired.Genuine Hotels.com guest review
"Go somewhere else"
I stayed here 3 nights, had at least a dozen encounters with different staff members and did not once get a greeting or a smile. Service was unbelievably bad and staff rude. Food was awful. I called ten times for room service and when noone answered, went down to order. One two top in the bar and bartender/waiter/room service attendant watching tv. […] Ordered a large pizza and when it came he said they were out of large dough so the cut two mediums up and shoved it in the large box. Just one example of the quality of service here...there were many others. There are plenty of other hotels nearby...don't waste your money here. Read moreGenuine Hotels.com guest review
"I expected more"
The hallway was low and tight!! Rooms were ok.Genuine Hotels.com guest review
My partner and I stayed here for a night and the hotel was a bit tough to find and had gates surrounding the parking lot. Also had cameras surrounding the parking areas, which we found a bit unnerving. Regardless, the hotel seemed to be up to date and remodeled. The front desk service could need a bit more work on their customer service, we were not […] really greeted accordingly and were just given our keys to our room. Our room was so so, the carpet floor seemed sticky...But the bed was fine. The complimentary breakfast was nice to have, they had a buffet of food in the morning. All in all, it was an alright stay for one night!! Read moreGenuine Hotels.com guest review
room was nice and cleaned, hot Breakfast is very good, would stay againGenuine Hotels.com guest review
The staff was very helpful. The location was a reasonable distance to downtown. Room was very clean and well maintained, Very good restaurants within walking distance.Genuine Hotels.com guest review
"Right off 635"
Strange odor in the hotel. The walk to the elevator was long. Very inconvenient. Receptionist at check in was very unfriendly and did not give directions to room, tell about amenities, or do anything to make me feel welcome. The room was clean, but there was no place to hang clothes. I had to lay them across the desk. Okay for the price, but would not […] stay there longer than overnight. Read moreGenuine Hotels.com guest review
overall good hotel and the breakfast buffet is not bad at all. I recommend it for those who are looking for a decent place to stay in the Dallas area (North side).Genuine Expedia guest review
I was in town for a meeting which ran later than expected. I always choose this hotel for it's convenience and low price. Room was clean, good AC, and comfortable bed. No complaints.Genuine Expedia guest review
"Nice hotel considering the price."
Nice hotel, nice service, nice room, free breakfast, nothing I can complain about. Overall good hotel for a cheap price.Genuine Expedia guest review
"Not A Bad Price or Stay!"
Stayed only one night was really surprised at the appearance of the hotel for the price. Very clean. Friendly staff. Nice room. Had free toiletries for my bf who forgot his toothbrush. Overall good stay!Genuine Hotels.com guest review
This hotel was great for the price. We stayed in a room facing the highway which I really enjoyed. Breakfast was great.Genuine Hotels.com guest review
"it was amazing"
I enjoyed the stay very much,the food was great and the staff was amazing and this place deserves a good ratingGenuine Hotels.com guest review
Good and stress free! Room was.nice and the breakfast was awesome! Will stay here next time in Dallas.Genuine Expedia guest review
"Would like to give it a 5"
I was very happy with the room, the staff, the wonderful breakfast and the location. The only down side was the very warm hallways and my air conditioner stopped working at 4 am, so I woke up hot.Genuine Expedia guest review
"Resting is impossible"
We checked into this hotel for one night and will not visit this place again. As soon as you enter the hotel you will be welcomed with an unpleasant smell. Of course after a while you get used to it. Also poorly trained staff.Genuine Expedia guest review
It was okayGenuine Hotels.com guest review
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