"Won't be back."
On my first visit to this hotel, after I checked into my room, another person was checked into the same room. Second visit, the WiFi didn't work. Was told repeatedly that the problem would be corrected, it wasn't. This is important enough to me that I will not be back.Genuine Hotels.com guest review
"Just average place to stay"
Experience was very averageGenuine Hotels.com guest review
This hotel is in an older business park so there was just one restaurant within reasonable walking distance. The hotel is very well kept (except for the elevators). Our room had a VERY nice update with a good bed and linens. Overall a great value.Genuine Hotels.com guest review
"Happy visit in Dallas"
Hotel and rooms were nicely remodeled. Bed and bedding was great. Bathroom needs someplace to put your toiletries, a counter or shelf. Convenient location, close to highway and restaurants.Genuine Hotels.com guest review
goodGenuine Hotels.com guest review
good hotel for the price, breakfast was awesome.Genuine Hotels.com guest review
The hotel had a terrible smell, it had mold and mildew in the hallways, elevators and guestroom. I had a horrible time. The service was lousy and they were super cheap about everything. They wouldn't even give me plastic cutlery, which they had tons of. No coffee station that was open all the time like other chain hotels that I've stayed at. Overall, […] the stay was not impressive at all and was extremely unhappy with the visit. Read moreGenuine Hotels.com guest review
"Two to three star hotel"
Small room, worn out sheet, not good hotel staff The only good thing about it locationGenuine Expedia guest review
"Fantastic room and great atmosphere!"
This hotel is fantastic! Comfy rooms, comfy atmosphere, and nice staff. The only bad thing is that the parking kind of stinks! We would definitely stay here again!Genuine Hotels.com guest review
"Tiny rooms, rained in the room"
The window leaked, and it rained in the tiny room. TV remote didn't work. Bed was hard. Not up to my expectations in many ways.Genuine Expedia guest review
"Very nice, except vending issues"
I did enjoy my stay, but a huge pet peeve I (and most travelers) have is only having ice machines/vending on one floor!! And it was a maze to even find itGenuine Hotels.com guest review
Nice hotel. Enjoyed the stay. TV might be a little too high on the stand. Had to hold the remote up in the air to change the channels while lying in bed. Other than that, nice rooms.Genuine Hotels.com guest review
Overall good experience with Hotel room. There was an issue of room construction/renovation going throughout my stay, didn't bother me on the 4th floor, but did cause issues for my mom who was on the first floor with loud noises and bugs that got into the room due to the noise/work. Very super breakfast (hot) to be had with staff there taking great […] care with food, cleanliness, and hospitality. Read moreGenuine Hotels.com guest review
Rooms ok, they need better staff. They didn't have towels and keys stop working.Genuine Expedia guest review
"Best Western Plus Dallas, TX"
Beautiful renovated hotelGenuine Hotels.com guest review
"Hidden Gem in Dallas"
This place was very impressive, especially for the price we got it for. We went down to the hotel restaurant, which was very laid back, and ordered fajitas, which was delicious. The complimentary buffet breakfast exceeded our expectations.Genuine Hotels.com guest review
Staycation option on short notice very accommodatingGenuine Expedia guest review
"Great for price of total $83"
Renovated, but needed new bed. Boyfriend said it had the BEST breakfast selection he's seen in awhile. The rooms were renovated but some parts of hallways and elevators where not yet renovated.Genuine Expedia guest review
"Actually pretty nice"
Checked in and was immediately surprised by the look of the lobby. Room was fairly nice with next to new furniture. Only problem, which was slight was the coffee maker was made inaccessible because of placement in drawers. Plug is not long enough to pull and pour coffee into maker.Genuine Expedia guest review
Hotel is okay for the price. Good selection of breakfast. Room is small but clean.Genuine Hotels.com guest review
It was okGenuine Hotels.com guest review
The bed reminded me of a cot I once slept on at summer camp. Couple that with a rude front desk staff who pretty much called me a liar when my reservation wasn't in the system, and you get a pretty dismal experience.Genuine Expedia guest review
"Ok place, good breakfast"
Someone else wrote about the ridiculously small pillows. They are also not very comfortable. There is heat/a/c in the room but the temp control doesn't seem to work. The room is too hot or too cold most of the time, even with the temp carefully set. The room is large and the frig and microwave make it quite comfortable. The internet works well, although […] you have to put in the code each day - very minor annoyance. They are undergoing renovation and there is a scary sign that says there is no closet in the room, but there is! I don't know why Best Western generally has poorly lit rooms - this is no exception, especially with the closet. It's obviously new and spacious, but you can't really see inside it well. I don't know what some people were complaining about with the breakfast choices. The attitude, however, is another story. There are signs about you not being able to take any food from the breakfast to your room with the only exception of coffee. The fruit is all cut up, so you cannot take a piece of fruit with you. I do understand about them not wanting you to take enough breakfast to get you through lunch, but charging for taking anything back to the room is excessive and just not welcoming. Read moreGenuine Expedia guest review
The hotel wasn't bad and the room stay would have comfortable however there was a roach in my room that I had to kill and the tub was clogged up when I took a shower.Genuine Hotels.com guest review
"No customer service"
Was not happy with the customer service at the front desk check in counter. I had asked for some toothpaste and was told it would be sent to the room... never happened. I was using the business center and the printer did not work, but a different guest stated that the front desk is printing things. I was turned down and then was told that it was not […] possible until the manger showed up and took over. Too much drama for me... changed hotels which ended up being more customer service orientated the next day. Read moreGenuine Hotels.com guest review
"Worst hotel experience"
It was the worst hotel experience I have ever had. Front desk was extremely rude and management could careless if my experience was pleasurable or not. The overall attitude of the staff was horrible.Genuine Hotels.com guest review
My husband and I were very satisfied with our stay. The best part was was the breakfast.Genuine Hotels.com guest review
"Great breakfast and internet...OK rooms."
Have stayed twice in the last month at this hotel. Both rooms were small with dated décor but were clean and serviceable. Great internet connectivity and breakfasts. Hallways and elevators are scarred and worn...both elevators smelled like oil or grease. Convenient location near 75 and I-635. I realize it is difficult for the hotel staff to deal with […] unruly guests, but corralling the crazies running around yelling at 3AM marred an otherwise nice stay. Got a great deal first time with Hotel.com...not so much the second time. Read moreGenuine Hotels.com guest review
"Not bad for the price - could have been better."
The price was great. The location was pretty close to some quick food and easy access to the highways. The interior of the hotel - especially the hallways and elevators were pretty outdated and old. The room was comfy if small. The only major complaint was that housekeeping staff were very very loud and raucous in the mornings as they were working their […] way through the floor. Even with my do not disturb tag on the door handle there was no way I was going to be able to sleep through people yelling across the hallways and loud laughter. Read moreGenuine Hotels.com guest review
I was surprised. The hotel was under renovation in some parts but was beautiful. The breakfeast surpassed anything I could have thought of. The staff were very professional and made sure my husband and I were very comfortable. They went above and beyond to make my anniversary and birthday very special. I would definately go back!Genuine Hotels.com guest review
"Will be better soon"
Hotel is under renovation now, due to this they have a constant issues with WIFI in rooms. Overall it looks really good. It's a perfect value for money.Genuine Hotels.com guest review
"My Stay Experience"
Nice, clean, friendly environment! Food(breakfast) was good. It would've been nice to have a choice of breakfast meat other than sausage links, but overall it was good. The elevator was old, creepy and had a weird smell, but the stay was great otherwise! I would totally stay there again!Genuine Expedia guest review
"Worst experience ever!"
Very disapointing for a best western. Hotel staff very rude. Extended my stay and confirm previous day with hotel rep. Next day told to check out or else they will call the police. Checked out and cancelled my booking....very rude!Genuine Hotels.com guest review
"Happy with this hotel!"
We have stayed at this Best Western several times and have been happy with the accommodations. Our room was nicely decorated,and the beds were comfortable. All areas were clean. They serve an excellent breakfast and the staff has been friendly. Usually, I am able to secure an excellent rate.Genuine Hotels.com guest review
"Warm in Dallas"
Food and bar are always fantastic. Great service and you can't beat the breakfast. One of the best. Air conditioner did not work in the room but luckily the heat wasn't too bad. Overall stay was good accept for the AC.Genuine Hotels.com guest review
"Not bad for the price"
Hotel was overall not bad. Room comfortable, breakfast was incredible, desk help ok, room service great. Only one complaint of having a couple bugs in our room.Genuine Hotels.com guest review
"this place has serious old problems."
I rented a suite. The living room had a coffee table in it and TV. No couch. When I asked the front desk, I was told they had no couches to put in there. The bed was comfy, but I paid for a suite. The elevators are slow and slower. Breakfast was very good.Genuine Hotels.com guest review
"Filthy and not well taken care of."
Everything was nasty. How can a non smoking room smell like cigarettes? The floor wasn't even Vaccummed. My towels smelled like mildew and had what appeared to be red lipstick on them.Genuine Expedia guest review
"Very good value"
very good value, room is clean and confortable, breakfast is fresh, the rate is reasonable for a 3 starsGenuine Expedia guest review
Located right next to the freeway which I thought would make it convient but it's not a very good area. The hotel was under remodel which is understandable if it's not up to par, tons of missing paint like a dog was scratching at the wall doesn't seem like remodel work. I also asked for a late check out at noon, and had not 1 but 4 different people […] knock on my door before the normal check out time of 11. Which I had to tell every single one of them I have a late check out, and the last person rolled her eyes at me. I've worked in customer service and hospitality the majority of my life, you never roll your eyes at a customer. Not to mention the lack of communication through the staff. Overall it wasn't a pleasant experience. Read moreGenuine Hotels.com guest review
"Need bacon and a mattress"
Mattress is old and springy, Chewing gum on the remote control, shower head needs replaced, but everything else was good for the price. Breakfast is getting even better with biscuits and gravy. All thats missing now is bacon.Genuine Hotels.com guest review
"Not bad for price"
Ok, for @ $50 a night I thought it was a good deal. You can tell the hotel has been renovated, or atleast they are trying. The lobby was nice. The elevators are old and creepy. The room was not bad (I checked for bed bugs- and didnt find any) but the bathroom counter has no space to put things. They also included breakfast, wasn't bad wasn't great. […] I though it was a good location -right by In and Out Burger, Mc Donald's, and a CVS. Read moreGenuine Hotels.com guest review
Nothing special in this hotel and in this aerea! Nothing special in this hotel and in this aerea! Nothing special in this hotel and in this aerea! Nothing special in this hotel and in this aerea!Genuine Expedia guest review
"Not bad for the price"
I went for the weekend to go to the state fair. One thing I will say if you are not a Dallas local and you are using your GPS, it will be hard to get to because it sits right on the freeway, learned that the hard way. It was a good hotel for the price. Breakfast was good.Genuine Hotels.com guest review
"Very clean but not professional."
The hotel itself was great; very clean and nice. However, the hotel overcharged me and charged me three separate times. When I talked to the front desk attendant she said there is nothing they could do.Genuine Expedia guest review
"Awesome for our family trip!"
Friendly, helpful service. Clean rooms. Good breakfast.Genuine Hotels.com guest review
"not bad but not great"
Let me start by saying that the service was excellent. One couldn't ask for better staff. However, I was disappointed in the hotel rooms. We had stayed here several years before and had a pleasant stay. But, this time I noticed that the hotel declining. The first room that they gave us smelled so bad that we walked in and walked out and immediately […] requested a new room. The next room was clean and comfortable. However, the door knob to the bathroom came off in my hands. the coffee maker was not plugged in and would have to be moved to the desk to be used. The hotel is also about a mile away from most restaurants but the room service menu looked good with good prices. Overall, it served our purpose for a fair price. Read moreGenuine Hotels.com guest review
This was my husband and mine's first time to come to Dallas. We check in no problem but the girl who checked us in didn't give us any directions to our room and when I asked her where we park she realized she forgot to give us a parking permit and told us to park anywhere. Our room was on the 6th floor, it was very clean and comfortable. Breakfast was […] okay. The first morning we went to eat at 6:30 because the lady who checked us in had told us that's what time it started but it started at 7, so we had to kill 30 minutes. The second night we found a cockroach in the bathroom. They cleaned while we were gone, which was nice. The location is a great location. The website says room service for breakfast, lunch and dinner and when Icalled and asked they said it was only open for dinner. Next time we might look for somewhere else to stay but we stay here again as an alternative. Read moreGenuine Hotels.com guest review
"Convenient to I-635"
The room was fine, a little worn around the edges. Complementary breakfast was fantastic, albeit the same every day. Folks involved with the breakfast were wonderfully pleasant and accommodating. Folks behind the check-in counter were just helpful...not overly enthusiastic either about their jobs or our presence, although it did not keep us from feeling […] we got a reasonably good deal with our stay. Read moreGenuine Hotels.com guest review
"Close to Interstate 75 toward downtown."
My stay was very pleasant and I will in the future stay at this location again. I was please with the sizes of the bathroom and it cleaniess. The greeting of the staff was very professional. I will rate this Bestwestern as one of the best one I've every stayed at doing my state-to-state travel.Genuine Hotels.com guest review
Reviews and ratings contained within this site are the subjective opinions of customers and suppliers; they do not represent or reflect Hotels.com’s position. Neither Hotels.com nor the parties involved in providing review content shall be held liable for any damages of any sort resulting from use of these reviews
We are now watching this hotel on your travel dates
( - )