"Location is good"
I thought it was ok, good location, neighborhood was a little busy, but that's DallasGenuine Hotels.com guest review
"Nice hotel needs better staff and management"
The room was nice and breakfast nice. However, the front desk was ignorant, messed up my billing. We had two rooms and they checked us out of one room and had to figure out how to get the room back. The night staff was rude and hateful to many guests who were sitting by the pool quietly taliking. Not the best Best Western I've ever staye in!!Genuine Hotels.com guest review
The staff was friendly and professional. The rooms were clean but not functional. They had just been updated but no clothes rack was available to hang clothes. The water pressure was very low in the shower and the tub did not drain all the way. Tub was not sloped to drain and water remained in bottom of tub. The overall appearance of the bathroom was […] nice but poor workmanship ruined the attempt to upgrade the room. Breakfast is outstanding -- enough to make the stay worthwhile. If update of room was done correctly, I would give the hotel a five. Read moreGenuine Expedia guest review
"Good location for us for the night."
Room was incredubly small. Barely room to stand up in the bathroom. Should be called a Microtel. For the money, I believe there would be much nicer hotels.Genuine Expedia guest review
I am handicapped. The room that we were given was to far from the main entrance and it had no area to hang our clothes. The television reception was lousy and the size of the room left much to be desired.Genuine Hotels.com guest review
"Go somewhere else"
I stayed here 3 nights, had at least a dozen encounters with different staff members and did not once get a greeting or a smile. Service was unbelievably bad and staff rude. Food was awful. I called ten times for room service and when noone answered, went down to order. One two top in the bar and bartender/waiter/room service attendant watching tv. […] Ordered a large pizza and when it came he said they were out of large dough so the cut two mediums up and shoved it in the large box. Just one example of the quality of service here...there were many others. There are plenty of other hotels nearby...don't waste your money here. Read moreGenuine Hotels.com guest review
"I expected more"
The hallway was low and tight!! Rooms were ok.Genuine Hotels.com guest review
My partner and I stayed here for a night and the hotel was a bit tough to find and had gates surrounding the parking lot. Also had cameras surrounding the parking areas, which we found a bit unnerving. Regardless, the hotel seemed to be up to date and remodeled. The front desk service could need a bit more work on their customer service, we were not […] really greeted accordingly and were just given our keys to our room. Our room was so so, the carpet floor seemed sticky...But the bed was fine. The complimentary breakfast was nice to have, they had a buffet of food in the morning. All in all, it was an alright stay for one night!! Read moreGenuine Hotels.com guest review
room was nice and cleaned, hot Breakfast is very good, would stay againGenuine Hotels.com guest review
The staff was very helpful. The location was a reasonable distance to downtown. Room was very clean and well maintained, Very good restaurants within walking distance.Genuine Hotels.com guest review
"Right off 635"
Strange odor in the hotel. The walk to the elevator was long. Very inconvenient. Receptionist at check in was very unfriendly and did not give directions to room, tell about amenities, or do anything to make me feel welcome. The room was clean, but there was no place to hang clothes. I had to lay them across the desk. Okay for the price, but would not […] stay there longer than overnight. Read moreGenuine Hotels.com guest review
overall good hotel and the breakfast buffet is not bad at all. I recommend it for those who are looking for a decent place to stay in the Dallas area (North side).Genuine Expedia guest review
I was in town for a meeting which ran later than expected. I always choose this hotel for it's convenience and low price. Room was clean, good AC, and comfortable bed. No complaints.Genuine Expedia guest review
"Nice hotel considering the price."
Nice hotel, nice service, nice room, free breakfast, nothing I can complain about. Overall good hotel for a cheap price.Genuine Expedia guest review
"Not A Bad Price or Stay!"
Stayed only one night was really surprised at the appearance of the hotel for the price. Very clean. Friendly staff. Nice room. Had free toiletries for my bf who forgot his toothbrush. Overall good stay!Genuine Hotels.com guest review
This hotel was great for the price. We stayed in a room facing the highway which I really enjoyed. Breakfast was great.Genuine Hotels.com guest review
"it was amazing"
I enjoyed the stay very much,the food was great and the staff was amazing and this place deserves a good ratingGenuine Hotels.com guest review
Good and stress free! Room was.nice and the breakfast was awesome! Will stay here next time in Dallas.Genuine Expedia guest review
"Would like to give it a 5"
I was very happy with the room, the staff, the wonderful breakfast and the location. The only down side was the very warm hallways and my air conditioner stopped working at 4 am, so I woke up hot.Genuine Expedia guest review
"Resting is impossible"
We checked into this hotel for one night and will not visit this place again. As soon as you enter the hotel you will be welcomed with an unpleasant smell. Of course after a while you get used to it. Also poorly trained staff.Genuine Expedia guest review
It was okayGenuine Hotels.com guest review
It was OK, very convenient location.Genuine Hotels.com guest review
My room smelled musty- couldnt sleep well because of that. The shower drain didnt work. However breakfast was great-lots of choices.Genuine Expedia guest review
"nice hotel for the cost"
My wife and I stayed here because it was about $50 a night and we had to have a place to stay for 2 weeks. I liked the breakfast. It was good even though it was mostly the same stuff everyday but it was better than having to pay for breakfast. The selection of TV channels was good too. The area of Dallas that it's in isn't that nice of an area and a […] few times at night I felt threatened by panhandlers in the hotel parking lot. Read moreGenuine Hotels.com guest review
Hotel is newly remodeled and it is awesome inside. The staff is super nice and helpful.The surrounding neighborhood is a bit questionable. And you get a lot of noise off Interstate 635 that runs alongside the hotel.Genuine Hotels.com guest review
I only stayed one night as it was for a business trip. The hotel failed to say that the room does not have a closet. I mean I do think that is an important factor if you need to hang your clothes. I ended up hanging in it on the bathroom bar since I had no other options and the front desk did not have any other rooms apparently with a closet. I managed […] but I do feel it is important to let someone know these are the conditions before they book a room. Otherwise the room was clean and the dining staff were very helpful. The Morning staff at the front desk was also very helpful and nice. Would I stay here again sure I would but I know what questions to ask prior to booking. Read moreGenuine Hotels.com guest review
I was placed in a handicapped room, which was not the most favorable option. I had to hang my clothes from the shower rod in the bathroom since there was no clothes hanging area.Genuine Hotels.com guest review
"Comfortable but Renovations in Progress"
Comfortable but due to reno going on there was no place to hang clothes and there was dust covering the vehicles due to stone work in one side of the hotel. Breakfast was good but cold. Staff were great at checkin. Great location to access 75 and LBJ Frwy for business.Genuine Expedia guest review
"Relocated to DFW - perfect for overnight"
Even with the renovation, the property was just fine... contrary was prev guest noted & FREE wifi worked, and breakfast was delish!! I'd go again, if necessary, but just signed a lease!Genuine Hotels.com guest review
"have stayed here before and will stay again"
Woke up on Mon, 4/21/14, to construction in the very next room. Would have loved to have been notified either prior to booking or a check-in. It seemed like the entire 5th floor was a construction zone. The breakfast was very good, but would have loved to have had cheese for my eggs, walnuts for my oatmeal, and maybe a waffle maker. The bed was comfortable. […] The bathroom was average. It was small, but clean. The staff was always friendlIy, especially the chef . I have stayed at this Best Western Plus before and will stay again. Read moreGenuine Hotels.com guest review
"Better than expected"
My stay at the Best Western Plus was better than expected. I was reading prior reviews and had a low expectation but this hotel was nice! It was decently clean and it was in a decent neighborhood. The rate cant be beat and the staff was friendly and helpful. There was a space to hang clothes and the room was equipped with a flat screen, wifi, mini fridge, […] microwave, working AC unit, and a free breakfast buffet which are all things I look for. The only thing I didn't care for was that the room was dusty, I don't think the housekeepers dust because I found dust on lamp shades and the desk top. Also, there were 2 burnt out bulbs in 2 of the 3 lamps in the room and no overhead lighting. That would be the only negative! Very worth the price, I would recommend and even stay again! Read moreGenuine Hotels.com guest review
the room was clean , well maintained and comfortable.It was bigger than in many of the hotels that I stayed in.It is a conference center , so naturaly , it is a bigger hotel.The breakfast is the hotel was the best that any hotels in thier level offers (at least at the ones that I stayed in the last month).Also thanks to the agent of Hotels.com - I mistakenly […] booked a room for the wrong night , and he assisted me finding this hotel keeping the the same price . Read moreGenuine Hotels.com guest review
Room was nice, friendly staff and the breakfast was great!! Very tasty and good choices. Nice and hot with good flavor. Good value with a discount. Perfect for our stay.Genuine Hotels.com guest review
"Good stay considering the remodeling"
Stay was okay for the price, remodeling was a bit of a pain...power was out in the restroom. However the room was nice and clean, and the breakfast was great.Genuine Hotels.com guest review
"Good place to stay. Very good value"
The hotel is mid-renovation and once it is completed the facility will be excellent. Biggest issue is there are no closets in the rooms and the armoires they are putting in the rooms to replace closets have not be put in the rooms yet. Staff was very nice and helpful and the breakfasts were excellent. Very convenient locationGenuine Hotels.com guest review
"No closet, no "room" service, no housekeeping"
Checked into the hotel and thought all looked well, but once inside our room there was no closet. We checked the little pocket that the room keys were in and there was a tiny note saying the hotel was under construction and new wardrobes hadn't arrived yet, so no closets. Hotel personnel should have told us personally when checking in. Called for room […] service and the employee who answered said "hey look, I'm really busy ... can you come down and order and take your food up to your room." Huh - what's the point of "room" service, when I'm doing all the work. Housekeeping was hit or miss. It was a busy weekend at the hotel, but twice our room didn't make it to be cleaned. The people at the desk had us come to get new sheets and towels for our room, but the sheets didn't fit the bed. Our weekend in Dallas (outside of the hotel) was great and the bed was comfortable, but our hotel was lousy. Read moreGenuine Expedia guest review
Booked a room paid in advance on my honeymoon all we wanted was a nice room with a king size bed when we got in the room it was two small beds they said the we arrived late gave ours to someone elseGenuine Hotels.com guest review
"DO NOT STAT HERE! Where is Best Western Corp"
Arrival; employees out front smoking and laughing. Room; appeared to have been recently painted but black mold already pealing paint in bathroom curtains stained and dirty. Linens old and flimsy. Food service closed except in bar, food uncooked and salty, sent back, bar out of tea and premium liquor. Breakfast fruit was served in a tub that is used […] for dirty dishes. Be careful here, I don't think the kitchen has a clue .Elevator appeared not clean for weeks. CONSTRUCTION started next door room at 7p.m.??? Construction in bar also. The only positive thing was the bed. Read moreGenuine Expedia guest review
The only bad thing I could say is they need a place to hang clothes and one more mirror for the room not just the bathroom. Overall it was very nice and clean!Genuine Expedia guest review
"CLOSE TO HIGHWAY BUT DISAPPOINTED"
THE ELEVATORS WERE WAY TO SMALL, ONLY TWO PEOPLE COULD FIT ON THEM AT A TIME. YOU CAN TELL THAT THE BUILDING IS VERY OLD AND THEY TRY TO PAINT IT TO COVER IT UP. THE ROOM WAS VERY SMALL AND NOT COZY AT ALL. OTHER OCCUPANTS WERE VERY LOUD AND THE WALLS ARE PAPER THIN THAT YOU CAN HEAR THROUGH THEM. MY OVERALL EXPERIENCE WAS NOT GOOD AND I WILL NOT BE […] STAYING HERE AGAIN. THE SPACE IS NOT WORTH IT AT ALL AND I WILL JUST HAVE TO PAY MORE FOR MORE SPACE. Read moreGenuine Expedia guest review
I am not a picky person. However, I had to request to move hotels. Bed was very uncomfortable. Could not sleep.Genuine Hotels.com guest review
"Pretty okay for fifty bucks"
The good: It's cheap. Complimentary breakfast I never took advantage. Clean rooms. Comfortable bed. Felt safe. The Bad: I couldn't get wifi working. The Ugly: It's under construction, hence fifty bucks. However, for the money it's pretty good. Again, if you want ZaZa, you have to fork out 300 bucks . . .Genuine Hotels.com guest review
"Enjoyed my stay!"
I have nothing but positive things to say about this hotel. The staff was friendly. The room was clean and comfy. The breakfast was delicious. The room service was great. Thanks for everything!Genuine Expedia guest review
"Was well worth the money"
Very friendly staff and good breakfast with large room. The hotel is under renovation so the overall quality of the hotel should increase when finished.Genuine Hotels.com guest review
"Hotel is in very poor condition."
The hotel is old and in very poor condition. It is supposedly remodeling, but we did not see any signs of this. The rooms currently have no closet of any kind. The upholstery was stained. The sink and shower water pressure was a trickle at best. Maintenance did fix both while we were there as it was impossible to shower. The breakfast was good, but […] that's all I can say about this hotel. Read moreGenuine Hotels.com guest review
"Well worth it"
The room was a little small, but it was nice. I really don't have any complaint about the place. Will stay again if in town..Genuine Hotels.com guest review
"Good price for medical trip"
After reading reviews before making the reservation, I was actually expecting things to be worse due the renovation at the hotel. We were greeted by the most pleasant desk clerk, and got our room keys and checked out our room. The room was on the bottom floor which we prefer, as we were coming and going alot while there. The bed and pillows were comfortable, […] a little firmer mattress than I have at home, but adequate. The room and bathroom was clean, and the towels were very thick and soft which impressed me. My primary complaint was no closet as we had hanging clothes and coats due to cold rainy weather on the weekend. We hung out hanging clothes on the hook on the inside of the bathroom door....which wasn't the best for a leather coat, and clothes due to steam from the shower. The iron and ironing board are just leaned against the wall behind the door entrance. Someone from housekeeping knocked on our door within 15 minutes from getting settled into the room to make sure everything was okay and asked if we needed anything. Can't say I have visited a hotel before that did that. The breakfast the next morning was very good, and the eating area is pretty good size compared to most. All in all for the low price we paid, I totally feel the savings was worthwhile for slight inconvenience and we will stay there again in the future for upcoming medical trips to the Dallas IH 75 corridor. Read moreGenuine Hotels.com guest review
"Good Hotel. We were pleased."
It was a quick visit. Breakfast we good. We were just passing thru.Genuine Expedia guest review
HORRIBLE PLACE TO STAY!! WE WILL BE STAYING AT THE RAMADA FROM NOW ON. SUCH A DISAPPOINTMENT!!Genuine Hotels.com guest review
"Good value. Convenient."
Hotel is currently being renovated, and rooms are a bit small, but the location is great, Internet is free, and while we didn't have breakfast, it looked good.Genuine Expedia guest review
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