While the room was spacious, even on the 3rd floor it was noisy and the air conditioning was weak. The Breakfast was so poor that after the first morning, we drove to a nearby Starbucks and cafe instead. The staff was very friendly and tried to be helpful, but they had little control to change/fix anything.Genuine Hotels.com guest review
"Clean, Quiet and Worth it."
Hotel was clean and staff friendly- pretty quiet location too. Breakfast was okay a step above the usual but not anything spectacular. Well kept eating area and constant refill of items. Many options for dinner close by and good freeway access. Only problem I ran into was I paid through Expedia and then upon returning home discovered my card had been […] charged by the hotel also, I have been waiting 3 days now to have this resolved but am being helped by the manager to do this. Read moreGenuine Expedia guest review
Maybe it was just the bad timing but our stay was pretty much not good. When we first arrived we got totally unpacked and then discovered one of our beds was broken. We had to move to another room. There was construction going on in the swimming pool so we weren't able to use it. (nobody ever warned us of that fact). One day after a game we came back […] to take a nap before the next game and the maintainence crew woke us 3 times to come into the room to change out lamps, change the some furniture and coffee pot. It seems there should have been a better plan. Maybe do all work on a few rooms at a time rather than inconvenience that entire hotel at sporadic times. My 100 lb daughter dove onto the bed and the corner broke just like the bed that was broken in our first room. Not a very good experience there. I don't think we will be going back to that hotel for the tournament next year. I also heard one workers of the hotel quit right in the middle of the lobby when there were lots of people around. Crazy stay! Read moreGenuine Hotels.com guest review
"Completely unprepared and lacked customer service."
We checked in and we were not notified that the pool was underconstruction (one of the reasons we booked out 13 girl softball teamthere) once we checked in we went to our room to find house keeping in the room still. 15 minutes later, room was finally ready. after going in it wasn't the room we booked. back to the lobby for 25min to talk to someone, […] 4 people behind counter only 1 acually working. Find out that they over booked and we were going to have to wait to get a room that we acually booked. After finally getting to our room (1 hour after checking in#. The hall and room smelled like cigerettes. We went to our use the ice machine #it was broke). We had to go up 2 floors to get ice. At 10 pm there was a note put under the door that they would be coming in to do maintnance on the room between 9am to 6pm. Thought that was rediculous when all they wanted to do was add new bed skirts and comforters, do that when house keeping is there before checking out the room. Later that day the contractors asked my 16 year old daughter to come in the room to add a closet door. Very unappropriate. All 3 mornings we were there there wasn't enough food to feed a family of 10 let along a over booked hotel with teenagers there for a National SOftball Tourney. I just feel that the hotel should have decided to close for a couple days instead of taking away the manners and benefits the hotel was supose to offer. I will not recommend or ever stay at this establishment again. Read moreGenuine Expedia guest review
It would have been nice knowing before we booked our stay that the hotel was under renovation and the swimming pool was out of order and gym. Very disapointing!Genuine Hotels.com guest review
"Major renovations - no communications!"
This was for a group/team traveling to the Fast Pitch Nationals, which is an annual event. Hotel is in a great location & if it wasn't for the renovations taking place - closed pool, soft goods being changed out, branding being changed - the experience would have been better. No communication from either the hotel or the booking system to inform us […] that the pool would be closed & people would be going into our room to change out things - as well as other renovations in order to change it to a Best Western. Some of our group went to a different hotel. In the end we also had problems with the A/C going out. Read moreGenuine Hotels.com guest review
"Good Value, Very nice for the price"
There are some issues with this hotel, but the bed was comfortable, the room was quiet, the internet worked well and its reasonably close to everything Portland if you are here for business or on a budget. Don't get your hopes up about the included breakfast...they have lots of equipment but little food. It's mostly coffee, cereal and some Costco muffins. […] BUT, for the price the room was quite large, came with a couch, a microwave and fridge, a decent TV and while it wasn't spotless, it was pretty dang clean. I will definitely stay here again...it's a really good value 20 minutes from downtown Portland. Read moreGenuine Expedia guest review
Polite courteous staff. Excellent continental breakfast. comfortable roomsGenuine Expedia guest review
"Wilsonville Family Friendly"
Not an overly friendly hotel staff. The pool and hot tub is nice. The breakfast was nice if you don't mind cold food. The room had two queen beds with a divider in between so made it nice for privacy.Genuine Expedia guest review
"Nice hotel, mediocre service"
When I arrived at the hotel after my flight (1am) I found that they had overbooked. However, Ron at the front desk was very curteous and went out of his way to help me and secure a room and over-ride what the computer was telling him. The next morning however was a different story. I informed the front desk that I had to change rooms and they seem increasingly […] annoyed. My reservation was for a double queen and they gave me a large king. This would not work as others would be arriving later. When I finally got to the appropriate room, it reeked of smoke. When I asked about the smoke, they said no rooms were smoking. However, after asking others, they confirmed it definitely smelled like stale smoke and was likely a smoking room in the past. The first couple days the desk service was very rude and wouldn't even get out of their chair from the other room to address my questions. Needless to say, I was furious with the quality and service. However, the staff later in the week redeemed my thoughts of this hotel and were very accommodating and courteous. The house keeping staff was also extremely nice. The location is convenient (close to Portland and nice middle point between Mt. Hood and Pacific Ocean). I was told it would be converted to a Best Western soon and I hope that the good staff stays and the rest step up their game as it would then be a nice place to stay. The restaurant/bar across the street has the best pizza you will ever eat! Read moreGenuine Hotels.com guest review
The reason for the 3 was due to renovations - when done, I'm sure it'll be a 5. Ask for a "new" room. What went the farthest for me was the service - front desk to housekeeping, they went out of their way to make sure our needs were met or exceeded. As "free" breakfasts go, it was quite adequate for feeding myself & three children and stay reasonably […] healthy with choices. I suggest getting a room high up if you'd like a lovely peek view of Mt. Hood. Double sinks were wonderful, good quality sheets & mattresses, and when I asked for more towels I was consistently given extras. Front desk went over the top to please. Even though next to the hwy, our room was quiet. Read moreGenuine Expedia guest review
"nice place, nothing fancy, good location."
There were a couple of minor issues, but everything was fixed by the time I returned from my business meeting. The desk agents in the morning were not very friendly or helpful, but night agents were great. Breakfast wasn't too good but property is near many businesses for other options.Genuine Expedia guest review
"Close to weddding venue"
Excellent hotel.Genuine Hotels.com guest review
"Great Hotel and Exceeded Expectations!"
Way more than I expected for the price!!! Seemed like a very new hotel. Staff was awesome, and the room/pool were very clean and comfortable! Convenient freeway access.Genuine Expedia guest review
"Portland and gorge trip"
It was great close to freeway and rooms where outstanding bed was a dream to rest in after driving for 11 hrs straight . This is a place I will stay at again and highly recommend to othersGenuine Hotels.com guest review
"Nothing fancy, but good value"
Hotel is making a lot of improvements which is good, however it really limited the parking and made for a very untidy hotel overall. My room had already been re-done and the improvements were very good. Large LCD TV, nice beds etc. Pool and Gym were tiny and not much use. Free breakfast was decent, more choices than most. Walking distance to a lot of […] restaurants. Read moreGenuine Hotels.com guest review
"Dont stay here"
I would have liked to stay in the hotel we originally booked. The room smelled so bad we had to spray purfume and open the windows and turn on the airconditioner. The bathroom smelled like urine. It was not clean at all.Genuine Hotels.com guest review
"Very happy ~ great hotel for a great price"
Would absolutely recommend this hotel w/o hesitation.Genuine Expedia guest review
"Great stay! Better price!"
We arrived late in the evening. Check in was very quick and easy. We left early the next morning, but breakfast was early enough that my family was able to eat. My only disappointment was that we were short towels. They did give us two, but there were three of us. The hotel is starting to show a bit of wear and tear, but for the price, I really can't […] complain. It had many of the same great features of other hotels in the area that charged $40+ more. We will definitely stay here again! Read moreGenuine Expedia guest review
Very pleasant, clean and roomy hotel. Fridge, microwave, iron, etc, wireless access all availble. Continental breakfast also. Awesome for the rate I received.Genuine Expedia guest review
"Nice place for the price - no complaints."
I stay here for business, and I have never had a problem. This hotel is "no frills", but has everything the average person needs during your stay. Beds are comfortable, everything is in working order, the property is clean, breakfast is average, and it is close by to shopping, restaurants, and convenience stores. Right off the highway. The front desk […] attendents could be more welcoming and helpful, but this is not a deal breaker for me, as they are not rude. Read moreGenuine Expedia guest review
This hotel is very conveniently located. There was some maintenance being done while we were there so it is a good sign that they take care of their facility. It is really hard to get a better hotel for the price. We enjoyed their hot tub and complimentary breakfast. Our only real complaints were regarding the horrible pillows on the bed. Everything […] else was acceptable and great for the price. Read moreGenuine Hotels.com guest review
"OK for the price"
I would add an extra star if the bed was a better quality. The bed is as bad as it gets for lack of comfort.Genuine Hotels.com guest review
Perfect for the travelerGenuine Hotels.com guest review
"Pool was disgusting"
We try to book hotels with pools so the kids have something fun to do at the end of the day. We walked in to the pool area and were taken aback by the way the whole room smelled like a urinal. Not only did the room smell awful but there were towels strewn about the floor in several places. But the worst was that you could NOT see the bottom of the pool. […] The water was not clear but rather cloudy. There were a couple kids playing in the pool and some adults in the hot tub. I went to the front desk and mentioned the condition of the pool and the response was, "Well, it has been busy in there tonight." Needless to say, we did NOT use the pool. ***** The next morning my husband and children went down for some breakfast and found the pastries to be stale. I went down a short time later and there was no syrup for the waffle, no pastries and very little cereal. I saw the employee walk by and mentioned it to her and she said that the breakfast was actually closed. This was only 9:30 am on a Sunday, there were no hours posted. I went to the front desk and back to the room and could find nothing stating the hours of the breakfast. Nobody mentioned it to us upon check in either. Will never stay here again. ***** The location was convenient so if you don't intend to swim or eat, I suppose you would find this to be a good deal. Read moreGenuine Hotels.com guest review
The stay was wonderful. Hotel was clean and comfortable. There was a bar across the street however, and the music was really loud. We could hear it in our room when we were trying to put our kids to sleep.Genuine Hotels.com guest review
"Clean room; dirty common areas."
My room was fine, but the common areas of the motel were badly in need of basic vacuming and cleaning. It gave the appearance of being cleaned when someone got around to it and detracted from the quality of the stay.Genuine Expedia guest review
walk walked in to the room please by the size the couch TV was fine when we pulled the sheets down we found the sheets had a black stain and a moist stain didn't know if it was blood or human waste dried up call desk clerk he came up with sheets and pillow covers the three of us change the bed I had to ask for disinfectants sprays also, ice machine […] downstairs was leaking onto the walkway safety hazard the next day we came down for breakfast made myself a waffle lady and the man at the table agains the wall caution me not to eat the wallfle because her husband found a pice of glass in his wa. We stayed here last year same time and had no problems were comming up next year but not here Read moreGenuine Expedia guest review
"Convenient & quiet"
Conveniently located near I-5, yet our room was quiet. Spacious and well appointed room, would stay here again. Breakfast choices were good.Genuine Hotels.com guest review
Dirty and uncomfortableGenuine Hotels.com guest review
OKGenuine Hotels.com guest review
Nice, clean, efficient. Not outstanding but VG.Genuine Hotels.com guest review
"Pleasant place, nasty staff"
Comfortable rooms, pleasantly decorated, in a nice area -- what could be wrong? Answer: the service, or lack thereof. The front desk staff are never there, and when they eventually show up after endless repeated rings, there is never an apology for the inconvenience. "There's my phone," said the man, pointing to the cordless that was supposed to alert […] him to come to the desk, and which he had left sitting on the desk itself while he wandered off for half an hour. Yes, we know that there's your phone, sir, especially since we've had to hear it ring every time we tried to call you to come let us check out -- now what are you going to say about your responsibility for leaving it there? Nothing. That was far from the only incident. The woman at the desk when I checked in was spoiling for a fight the instant I dared inquire why they needed my phone number at checkin. The cleaning staff seem incapable of reading a "Do Not Disturb" sign. The one exception was the girl who was on late at night, when I phoned from my room to ask if I could get a late checkout. She was polite, welcoming, helpful, and offered me a perfect time immediately. Kudos to her -- and if she wants it, please give her the day shift, because she sure deserves it, and she could make people who actually have to deal with the desk a lot happier. It's a pity they cannot hire better people, or train the ones they do have, because this is a nice place. I may even stay here again, but if so, I will have as little to do with the staff as humanly possible, and not expect anything from them. Read moreGenuine Hotels.com guest review
"Pretty basic but satisfactory"
Front desk was a bit pre-occupied upon check-in, but otherwise OK. Good deal for the price.Genuine Hotels.com guest review
"Very covienient location. Too little staff"
Free breakfast was a joke. At 7:15 in the morning all the food trays were empty and there was no staff addressing the issue . When we arrived in the afternoon there was no one at the front deskGenuine Hotels.com guest review
"Quiet and comfortable"
Wonderful rooms, worried that being next to I-5, we would hear traffic but was nice and quiet! Beds were comfortable. Rooms had fridge and microwave. Very spacious for double queens. Continental breakfast was the best I have had at a hotel with eggs and toppings, waffle maker, biscuits and gravy and the usual cereals and such. I do not expect restaurant […] quality but I was thrilled with the variety offered. Swimming pool was warm although it is small. Only complaint was that we asked for a 7:45 a.m. wake up call after the first night and it did not occur till after the second night when we did not need a wake up call. Can't explain how they made that mistake... Read moreGenuine Expedia guest review
Quiet and comfortable. The tiny exercise room has good quality equipment and the pool was a plus for the grandkids. The breakfast was very nice, but I would have liked to have seen some fresh fruit and/or yogurt.Genuine Hotels.com guest review
It was a good experience. Staff is nice and the hotel is efficient. It has a little gym with few equipments, good for cardio and that is all I need for days on the trips.Genuine Expedia guest review
"Very good and clean place"
it was an unplanned night but it was a very good stay. good breakfast as wellGenuine Hotels.com guest review
"Wilsonville Inn in Wilsonville, OR"
Too much road construction around it right now. Would like to see more cleanliness of floors, vacuuming behind the doors and edges of room. Quiet area. Price was good.Genuine Hotels.com guest review
We chose this hotel because it was next to I-5 and we were on our way to California. Access is quick and easy. We were pleased with the room~plenty of space and we always appreciate a fridge and microwave although we didn't use either. Also the hotel is pet friendly and you can't beat the $15 charge for a furry friend! Breakfast was a little mediocre...sausage […] gravy was barely warm. Nice to have the toppings for it. Cereal selection was geared towards kids. But you can't complain when it's FREE! My husband raved about the jacuzzi by the pool, claimed it was plenty hot and perfect. Certainly can't beat the price for this hotel. Yes, it's a little old and dated, but who cares. Staff was friendly. We're happy. Read moreGenuine Expedia guest review
"Very Clean and Nice"
The hotel was very nice, evening Front Desk Agent was very kind. We got there late Friday and stayed overnight leaving fairly early Saturday morning for our seminar. Breakfast was very good, I had cereal, pastries and mini muffins with some apple juice. Cozy environment.Genuine Expedia guest review
"Great room, modern, clean. Eat breakfast elswhere."
My room was a single king bed on third floor. Great arrangement of room with mini kitchen counter and separating bed area from a living room area. Nice feel. Room was very clean and comfortable. Breakfast in the morning very disappointing. Out of 5 coffee dispensers you would think one would have coffee! The food look very unappetizing. You can tell […] the staff did not care about the area as it was not kept up at all. No coffee, mini bagels just all over the counter area. I know some slob customers made the mess, but it is obvious the morning staff does not maintain it once it has been set up for the morning. Plenty of good alternatives for a breakfast nearby. Read moreGenuine Expedia guest review
Nothing fancy, not meant to be for the price. Good food/drinks at bar across the street.Genuine Hotels.com guest review
"If you like ants, starving, and crappy TV channels"
Do you like ants? If so, this may be the place for you. At this pet-friendly hotel, we set up our dog's food & water in the bathroom. At some point during his meal he dropped ONE PIECE of dog food onto the floor, which went unnoticed. Upon waking in the morning there were several hundred ants swarming this single piece of dog food and covering the floor […] of the restroom, making it unusable. Upon complaining in person to the woman at the front desk, her response was that she didn't feel she could do anything as checkout time (NOON) was so close (it was 8:00 a.m. at the time). She offered to spray Raid in the bathroom, I declined as I didn't want to have our two small children in the room while there was bug spray in there, and I wasn't prepared to check out at 8:00 a.m. due to pests. The other option was getting a key for an unused room upstairs in the event we needed to use the restroom or take a shower. No mention of a a refund of any amount for the deplorable condition of the room. That was not the only issue I have with this establishment. The free continental breakfast was nearly all gone by 8:00 a.m. on Sunday morning. I guess the real advert should be that the breakfasts are free as long as you can beat the extremely early crowd. We were left with a few miniature muffins and some eggs. EVERYTHING ELSE was gone. The unhelpful woman from the prior incident let me know that it was her responsibility to stock the breakfast area, so I guess she didn't. Read moreGenuine Expedia guest review
"Bugs and Occupied Rooms"
We were first sent to an occupied room - luckily no one was it in when we opened the door (yes, they gave us a key that worked). We went down to exchange rooms, the apology was sufficient. However, the new room's bathtub was not clean and we saw two large cockroach looking bugs in the morning. Yuk!Genuine Hotels.com guest review
The hotel was great. The roads were a little confusing if you were not use to them.Genuine Expedia guest review
"Plenty of office space in your room."
My room was perfect for use as an office while traveling. Wireless internet, large office style desk, additional seating, refrigerator, microwave, coffee maker... The office space alone was 2x larger than my cubical at work, plus you get a free hot breakfast.Genuine Expedia guest review
"Not fancy, but clean, quiet, and good pool"
Don't let the stars dissuade you from this place. It isn't fancy, but it's cleaner than most Super 8s and similiar. Staff was as friendly as can be. Has free real breakfast. Hotel has some nicks and scrapes, but clean and very centrally located to places to eat, a Freddy's, and Fry's Electronics is 1 minute away. Not bad from neighboring cities. Pool […] is kid friendly and super clean. Warm, bright, all indoors. Definetely worth consideration if you are roadtripping down I-5 or need a comfortable place for the night. Read moreGenuine Hotels.com guest review
We stayed here because we lost power during the snow storm. This hotel provided excellent customer service, a cozy clean room, and a yummy continental breakfast. It was a nice reprieve from the stress of the day.Genuine Hotels.com guest review
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