It was quite comfortable and had the handicap items I needed. The maintenance problem was the closet door that wouldn't open without much effort. It needed lubricated on the top slide. We also had to 'fix' the toilet ring because it was very loose - the housekeepers should have addressed that issue and either turned the wing nuts to tighten it or ask […] maintenance to do so. I admit we didn't call with these complaints but they still need to be addressed. Read moreGenuine Hotels.com guest review
"easy comute to portland"
rooms were great, staff was friendly and helpful. breakfast was good, but staff got behind keeping up the food quantity. Loved the location. Wilsonville is a great little community.Genuine Hotels.com guest review
"Overall still a 3, imo"
The price went up and is now at the very top end of the value I would assign to this one. Should be mid $60's, imo.Genuine Hotels.com guest review
"Great place to stay!"
I was not disappointed at all. The staff was wonderful and pleasant, we were greeted as soon as we came through the door. The room was spacious and updated with beautiful bedding and granite counter tops. we had a king size bed and a queen with a half wall divider between the two. Nice flat screen tv that could be seen from both beds. we couldn't hear […] a sound from the occupied rooms next to ours. The complimentary breakfast was good with a lot to choose from. I would stay here again. Read moreGenuine Expedia guest review
"Clean hotel. Breakfast not all that"
Nice & clean hotel, only thing I didn't like was breakfast. It wasn't all that great.Genuine Expedia guest review
"A Great Place For Families and Wine Tasting Fans"
Our family of four (two teenagers!) stayed in a room that had a king sized bed and a double bed. There was a half wall between; it doesn't seem like much, but it was nice to have that half wall. Here's why I particularly liked this room and this hotel. 1. Newer remodel to the premises. It was always nicer in its former life as a Hawthorn Inn & Suites, […] but Best Western has really chosen some warm, rich color schemes. Upgrades are well done. Digital television is a decent size. The sink/counter is OUTSIDE the bathroom (yea!), so someone can shower while someone else is getting ready outside the bathroom. Comfortable beds. 2. Indoor pool and spa. 3. Friendly support staff, from reception to housekeeping. 4. Continental breakfast: Eggs, waffles, country biscuits and gravy, assorted pastries. 5. Proximity to wine tasting in Newberg & Dundee. We didn't do that this weekend, but we have in the past and you'll enjoy the fact that you can stay on the I-5 corridor near food choices and be a short drive away from wine tasting bliss. 6. Two great restaurants within easy walking distance. The Ram is 1/4 mile away, and right across the street is a little tavern that serves great pizza. It doesn't look like much from the outside, but the food is great. 7. Quiet, even though it's right off of I-5. Plenty of parking. Cons: 1. The main light switch is in a strange place. It's inside the closet as you walk in. No more cons. That's it! Read moreGenuine Expedia guest review
"They go the extra mile to make this the best motel"
Always clean comfortable and a fantastic breakfast to boot! The staff is always ready to go the extra mile to accommodate their guest. Close to Portland and Bullwinkles Family Fun center makes this my favorite motel! I have stayed many times, Tammy at the front desk is fantastic. Couldn't ask for a better place to stay!Genuine Hotels.com guest review
"room was great"
the room was great! tried to get pop from the vending machine on the 4th floor and the machine took my money....then had to go the front desk and get my money back. tried the vending machines in the lobby and same thing. the breakfast In the morning was good. I would.stayagain!Genuine Hotels.com guest review
Our bed was broken. They upgraded us to a new room. It was a non smoking room that had been smoked in and the remote to the TV was in a 'disinfected' box to show it was cleaned and had chewing gum stuck to it.Genuine Hotels.com guest review
"great for business travel"
the staff is quite friendly, and the rooms are clean and in good condition. The breakfast however is abysmal. I couldn't eat it.Genuine Expedia guest review
"Clean & safe"
The staff were all helpful & friendly, the room was large & clean. My only complaint is that the light in the bathroom is connected to the fan which is LOUD. it really dates the hotel. Otherwise a good place with good rates.Genuine Hotels.com guest review
"Overall good hotel."
Staff very friendly and helpful. Better housekeeping needed fro our room. Long hairs in the bathtub and lint on the floors. Had to wait on breakfast as sausage, bacon and eggs were gone. As a result the breakfast food was hot good. Had to use a napkin to absorb all the grease on the sausage. I would rate the breakfast as ok, have had better variety […] at other hotels. What was available was good. Read moreGenuine Expedia guest review
I have stayed at this hotel on multiple trips to Portland. The hotel is always quiet, clean and the breakfast is Fantastic! It is also just a few miles from Bullwinkles Family Fun Center so it makes the frequent trips to Portland enjoyable. The pool and hot tub are always clean and the service is the best. It is also very close to the VA hospital and […] other major hospitals in the area. Definately my favorite hotel in the Portland area Read moreGenuine Hotels.com guest review
"Not bad for the cost"
I stayed at this location under a previous franchise. It's about what you would expect in terms of quality, bolstered by the large room size, which includes a small bar/counter, microwave and a couch, in addition to the bed. It was quiet, it was clean, and easy to find. The neighborhoods a little odd, though there is a nice eating place in walking distance. […] The included breakfast isn't anything to write home about...it used to be better, but if you are looking for an affordable, safe, and clean place to stay, you could do a lot worse. Read moreGenuine Hotels.com guest review
nice hotel but hard to find --i.e. no visible sign on streert -- requested anADA room but did not receive itGenuine Hotels.com guest review
"A bit overpriced, but good place to stay"
Hotel was comfortable, everything you need is just down the road, making it convenient.Genuine Hotels.com guest review
Under new ownership. Many improvements in rooms. All employee's friendly and willing to provide assistance. Our room had a mechanical problem with a/c system. Front desk handled our request for a new room without any hesitation.Genuine Hotels.com guest review
Made a quick trip to Canby. Wilsonville was nearby and convenient. The room was large with sofa, table, desk and 2 queens. 2 sinks wtth granite counters and separate from bath/shower. Nice decor. Free parking. Decent hot breakfast. I could not have asked for more. Very comfortable, but too close to freeway to sleep with any windows open. Air/fan worked […] fine. Would definitely stay again. Read moreGenuine Hotels.com guest review
"We're coming back next year"
We had a large enough room - more than adequate enough for my friend and I to spread out all our bags and equipment. This is the only place that I've stayed where they have two luggage stands. Good lights for reading and needlework. Great beds - firm with a soft top layer - we slept very well which isn't always the case when you travel. The inn is next […] to I-5, but the inn is insulated so well you can hardly hear the freeway. The desk staff is very friendly and helpful with directions. They have fresh-baked cookies at night. Breakfast could use a little work - the organizationof the food area is chaotic. The toaster should be close to the bread, for example. And they ran out of eggs one morning and sausage the next. I can forgive that. Read moreGenuine Expedia guest review
"Terrific chnge in ownershio"
Only there for one night. Wasn't aware they have a new owner - Best Western. Quality improved although our room a/c was marginal. Would still recommend to others as very clean accomodations. Convenient to I-5.Genuine Hotels.com guest review
"Better than average"
Staff are friendly and helpful, breakfast is below average for similar properties.Genuine Hotels.com guest review
Nice room, great service and friendliness of staff. Good breakfast and nice pool.Genuine Hotels.com guest review
"Great Place to stay"
Nice clean newly renovated room with a comfortable mattress and a large LCD TV ! Convenient to everything and a great value for the $Genuine Hotels.com guest review
Great, it was quiet, clean, and good breakfast.Genuine Hotels.com guest review
"A suite that is not so sweet"
The 'suite' that we had consisted of a regular room with a 4 ft divider between the bed and the couch. The couch was uncomfortable and had no stands to set beverages on while sitting on it. However the bed was comfortable. The bathroom was small with only about 6 inches between the vanity and the toilet making it difficult to stand in front of the mirror […] to do hair and makeup. There was a soccer tournament in town so the Hotel was full of 8-10 year old girls running up and down the stairs and hallway keeping us awake until late. We left before breakfast so I cannot comment on the included breakfast. Read moreGenuine Expedia guest review
While the room was spacious, even on the 3rd floor it was noisy and the air conditioning was weak. The Breakfast was so poor that after the first morning, we drove to a nearby Starbucks and cafe instead. The staff was very friendly and tried to be helpful, but they had little control to change/fix anything.Genuine Hotels.com guest review
"Clean, Quiet and Worth it."
Hotel was clean and staff friendly- pretty quiet location too. Breakfast was okay a step above the usual but not anything spectacular. Well kept eating area and constant refill of items. Many options for dinner close by and good freeway access. Only problem I ran into was I paid through Expedia and then upon returning home discovered my card had been […] charged by the hotel also, I have been waiting 3 days now to have this resolved but am being helped by the manager to do this. Read moreGenuine Expedia guest review
Maybe it was just the bad timing but our stay was pretty much not good. When we first arrived we got totally unpacked and then discovered one of our beds was broken. We had to move to another room. There was construction going on in the swimming pool so we weren't able to use it. (nobody ever warned us of that fact). One day after a game we came back […] to take a nap before the next game and the maintainence crew woke us 3 times to come into the room to change out lamps, change the some furniture and coffee pot. It seems there should have been a better plan. Maybe do all work on a few rooms at a time rather than inconvenience that entire hotel at sporadic times. My 100 lb daughter dove onto the bed and the corner broke just like the bed that was broken in our first room. Not a very good experience there. I don't think we will be going back to that hotel for the tournament next year. I also heard one workers of the hotel quit right in the middle of the lobby when there were lots of people around. Crazy stay! Read moreGenuine Hotels.com guest review
"Completely unprepared and lacked customer service."
We checked in and we were not notified that the pool was underconstruction (one of the reasons we booked out 13 girl softball teamthere) once we checked in we went to our room to find house keeping in the room still. 15 minutes later, room was finally ready. after going in it wasn't the room we booked. back to the lobby for 25min to talk to someone, […] 4 people behind counter only 1 acually working. Find out that they over booked and we were going to have to wait to get a room that we acually booked. After finally getting to our room (1 hour after checking in#. The hall and room smelled like cigerettes. We went to our use the ice machine #it was broke). We had to go up 2 floors to get ice. At 10 pm there was a note put under the door that they would be coming in to do maintnance on the room between 9am to 6pm. Thought that was rediculous when all they wanted to do was add new bed skirts and comforters, do that when house keeping is there before checking out the room. Later that day the contractors asked my 16 year old daughter to come in the room to add a closet door. Very unappropriate. All 3 mornings we were there there wasn't enough food to feed a family of 10 let along a over booked hotel with teenagers there for a National SOftball Tourney. I just feel that the hotel should have decided to close for a couple days instead of taking away the manners and benefits the hotel was supose to offer. I will not recommend or ever stay at this establishment again. Read moreGenuine Expedia guest review
It would have been nice knowing before we booked our stay that the hotel was under renovation and the swimming pool was out of order and gym. Very disapointing!Genuine Hotels.com guest review
"Major renovations - no communications!"
This was for a group/team traveling to the Fast Pitch Nationals, which is an annual event. Hotel is in a great location & if it wasn't for the renovations taking place - closed pool, soft goods being changed out, branding being changed - the experience would have been better. No communication from either the hotel or the booking system to inform us […] that the pool would be closed & people would be going into our room to change out things - as well as other renovations in order to change it to a Best Western. Some of our group went to a different hotel. In the end we also had problems with the A/C going out. Read moreGenuine Hotels.com guest review
"Good Value, Very nice for the price"
There are some issues with this hotel, but the bed was comfortable, the room was quiet, the internet worked well and its reasonably close to everything Portland if you are here for business or on a budget. Don't get your hopes up about the included breakfast...they have lots of equipment but little food. It's mostly coffee, cereal and some Costco muffins. […] BUT, for the price the room was quite large, came with a couch, a microwave and fridge, a decent TV and while it wasn't spotless, it was pretty dang clean. I will definitely stay here again...it's a really good value 20 minutes from downtown Portland. Read moreGenuine Expedia guest review
Polite courteous staff. Excellent continental breakfast. comfortable roomsGenuine Expedia guest review
"Wilsonville Family Friendly"
Not an overly friendly hotel staff. The pool and hot tub is nice. The breakfast was nice if you don't mind cold food. The room had two queen beds with a divider in between so made it nice for privacy.Genuine Expedia guest review
"Nice hotel, mediocre service"
When I arrived at the hotel after my flight (1am) I found that they had overbooked. However, Ron at the front desk was very curteous and went out of his way to help me and secure a room and over-ride what the computer was telling him. The next morning however was a different story. I informed the front desk that I had to change rooms and they seem increasingly […] annoyed. My reservation was for a double queen and they gave me a large king. This would not work as others would be arriving later. When I finally got to the appropriate room, it reeked of smoke. When I asked about the smoke, they said no rooms were smoking. However, after asking others, they confirmed it definitely smelled like stale smoke and was likely a smoking room in the past. The first couple days the desk service was very rude and wouldn't even get out of their chair from the other room to address my questions. Needless to say, I was furious with the quality and service. However, the staff later in the week redeemed my thoughts of this hotel and were very accommodating and courteous. The house keeping staff was also extremely nice. The location is convenient (close to Portland and nice middle point between Mt. Hood and Pacific Ocean). I was told it would be converted to a Best Western soon and I hope that the good staff stays and the rest step up their game as it would then be a nice place to stay. The restaurant/bar across the street has the best pizza you will ever eat! Read moreGenuine Hotels.com guest review
The reason for the 3 was due to renovations - when done, I'm sure it'll be a 5. Ask for a "new" room. What went the farthest for me was the service - front desk to housekeeping, they went out of their way to make sure our needs were met or exceeded. As "free" breakfasts go, it was quite adequate for feeding myself & three children and stay reasonably […] healthy with choices. I suggest getting a room high up if you'd like a lovely peek view of Mt. Hood. Double sinks were wonderful, good quality sheets & mattresses, and when I asked for more towels I was consistently given extras. Front desk went over the top to please. Even though next to the hwy, our room was quiet. Read moreGenuine Expedia guest review
"nice place, nothing fancy, good location."
There were a couple of minor issues, but everything was fixed by the time I returned from my business meeting. The desk agents in the morning were not very friendly or helpful, but night agents were great. Breakfast wasn't too good but property is near many businesses for other options.Genuine Expedia guest review
"Close to weddding venue"
Excellent hotel.Genuine Hotels.com guest review
"Great Hotel and Exceeded Expectations!"
Way more than I expected for the price!!! Seemed like a very new hotel. Staff was awesome, and the room/pool were very clean and comfortable! Convenient freeway access.Genuine Expedia guest review
"Portland and gorge trip"
It was great close to freeway and rooms where outstanding bed was a dream to rest in after driving for 11 hrs straight . This is a place I will stay at again and highly recommend to othersGenuine Hotels.com guest review
"Nothing fancy, but good value"
Hotel is making a lot of improvements which is good, however it really limited the parking and made for a very untidy hotel overall. My room had already been re-done and the improvements were very good. Large LCD TV, nice beds etc. Pool and Gym were tiny and not much use. Free breakfast was decent, more choices than most. Walking distance to a lot of […] restaurants. Read moreGenuine Hotels.com guest review
"Dont stay here"
I would have liked to stay in the hotel we originally booked. The room smelled so bad we had to spray purfume and open the windows and turn on the airconditioner. The bathroom smelled like urine. It was not clean at all.Genuine Hotels.com guest review
"Very happy ~ great hotel for a great price"
Would absolutely recommend this hotel w/o hesitation.Genuine Expedia guest review
"Great stay! Better price!"
We arrived late in the evening. Check in was very quick and easy. We left early the next morning, but breakfast was early enough that my family was able to eat. My only disappointment was that we were short towels. They did give us two, but there were three of us. The hotel is starting to show a bit of wear and tear, but for the price, I really can't […] complain. It had many of the same great features of other hotels in the area that charged $40+ more. We will definitely stay here again! Read moreGenuine Expedia guest review
Very pleasant, clean and roomy hotel. Fridge, microwave, iron, etc, wireless access all availble. Continental breakfast also. Awesome for the rate I received.Genuine Expedia guest review
"Nice place for the price - no complaints."
I stay here for business, and I have never had a problem. This hotel is "no frills", but has everything the average person needs during your stay. Beds are comfortable, everything is in working order, the property is clean, breakfast is average, and it is close by to shopping, restaurants, and convenience stores. Right off the highway. The front desk […] attendents could be more welcoming and helpful, but this is not a deal breaker for me, as they are not rude. Read moreGenuine Expedia guest review
This hotel is very conveniently located. There was some maintenance being done while we were there so it is a good sign that they take care of their facility. It is really hard to get a better hotel for the price. We enjoyed their hot tub and complimentary breakfast. Our only real complaints were regarding the horrible pillows on the bed. Everything […] else was acceptable and great for the price. Read moreGenuine Hotels.com guest review
"OK for the price"
I would add an extra star if the bed was a better quality. The bed is as bad as it gets for lack of comfort.Genuine Hotels.com guest review
Perfect for the travelerGenuine Hotels.com guest review
"Pool was disgusting"
We try to book hotels with pools so the kids have something fun to do at the end of the day. We walked in to the pool area and were taken aback by the way the whole room smelled like a urinal. Not only did the room smell awful but there were towels strewn about the floor in several places. But the worst was that you could NOT see the bottom of the pool. […] The water was not clear but rather cloudy. There were a couple kids playing in the pool and some adults in the hot tub. I went to the front desk and mentioned the condition of the pool and the response was, "Well, it has been busy in there tonight." Needless to say, we did NOT use the pool. ***** The next morning my husband and children went down for some breakfast and found the pastries to be stale. I went down a short time later and there was no syrup for the waffle, no pastries and very little cereal. I saw the employee walk by and mentioned it to her and she said that the breakfast was actually closed. This was only 9:30 am on a Sunday, there were no hours posted. I went to the front desk and back to the room and could find nothing stating the hours of the breakfast. Nobody mentioned it to us upon check in either. Will never stay here again. ***** The location was convenient so if you don't intend to swim or eat, I suppose you would find this to be a good deal. Read moreGenuine Hotels.com guest review
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