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"Good"Reviewed by a Hotels.com guest on May 5, 2012
Good value for money, good accommodation
"Our Favorite Place to Stay in T.O."Reviewed by a Hotels.com guest on May 4, 2012
Our room had two minor issues which we reported at checkout. (Refrigerator did not work well due to broken seal on door and toilet needed a little tightening) I will trust the hotel will address these maintenance issues. The suite was clean, comfortable and pleasing for our stay. This is always our first choice of accommodations, so much better than a standard room. The Hotel has simple elegance and a top rate, friendly and efficient staff.
"An excellent hotel"Reviewed by a Hotels.com guest on May 4, 2012
The staff were courteous and helpful. The room was bright, clean and comfortable. Breakfast was excellent value. An enjoyable stay all round.
Reviewed by a Hotels.com guest on May 4, 2012
This guest did not leave a comment.
Reviewed by a Hotels.com guest on May 4, 2012
This guest did not leave a comment.
Location.
This business-friendly Toronto hotel is 1.5 kilometers from High Park, 3.5 miles from Lamport Stadium, and 3.8 kilometers from Molson Amphitheater
Hotel Features.
Four Points By Sheraton Toronto Lakeshore has a spa tub, a sauna, and a fitness facility. Business amenities include a business center, wireless Internet access, meeting rooms for small groups, and audio-visual equipment. Four Points By Sheraton Toronto Lakeshore has a restaurant and a bar/lounge. Room service is available during limited hours. On-site parking is available (surcharge).
Guestrooms.
Amenities featured in guestrooms include air conditioning, coffee/tea makers, and complimentary bottled water. Guestrooms have cable/satellite television with pay movies. Business-friendly amenities include complimentary high-speed (wired) Internet access, direct-dial phones, and voice mail. All guestrooms provide refrigerators. Bathrooms feature designer toiletries.
Extra-person charges may apply and vary depending on hotel policy.
Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.
**These amenities may be available only in some rooms or units. Some amenities may incur additional fees.
CEO Bistro Restaurant - The restaurant offers views of Lake Ontario and serves Continental cuisine. Breakfast, lunch, and dinner.
CEO Lounge - Cocktails and other refreshments in a relaxing atmosphere.
The following fees and deposits are charged by the property at time of service, check-in, or check-out.
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
Extra-person charges may apply and vary depending on hotel policy.
Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.
"Turned out much better than expected"
We were very pleased with the accommodations, the helpful and friendly staff and the attractive view of Lake Ontario. We would definitely stay at this hotel the next time we visit Toronto.
Very nice experience
Even though the hotel backed right up to the expressway the room was quite. The room was fine but a little rundown. The room was clean and that is what is important.
This guest did not leave a comment.
This guest did not leave a comment.
"My view is the highway!"
I read the a previous review that you can touch the highway when you open the window... it is so true and not only that you hear noises from the highway 24/7! It is the city's main highway. We were on the 4th floor and they would not change the room for us when we requested to move. I could not sleep for 3 nights and could not wait to get out there […] for our next destination! Read more
Thank you for taking the time to post a review. My apologies for the inconvenience caused because we were unable to provide an alternate room during your stay. We like our guests to be comfortable while with us and we do accommodate room change requests when possible. Unfortunately, during early October, we ran into high occupancies, which is what would have made it difficult for us to extend a Lake facing room for you. I am certain that the next time we will be able to book you into a Lake facing room.
1 response by Four Points By Sheraton Toronto LakeshoreThis guest did not leave a comment.
We stayed at this hotel for two nights. The first night we were on the first floor facing the busy road. Let's just say it wasn't a quiet night. Also our air conditioner seemed to be leaking all over the rug which we complained about and they immediately sent someone to check on it then upgraded us to a bigger room on a higher floor. This room was definitely […] the quieter of the two. I would definitely stay here again. Their customer service was great. I would just ask for a room higher up and away from the street. Read more
"Shereton 4 seasons Lakeshore Toronto Ont"
We had a great time there. They were very curtious to both of us and we would stay there again. The Rate is better then any Hotel that is close to everything a person needs. The room was very clean. The decor was very nice as well and the duvet covers are really good as you know that they can wash them unlike quilts or spreads. Give it a try you have […] nothing to loose and a lot to gain. Read more
"4 Points Sheraton in Toronto ON."
Our room was very nice. We paid a bit more than we usually do for a room but the convenience to where we needed to be made it worth the money. However, our room faced the expressway and the traffic was just as heavey at night as it was during the day. All night long all we heard was trucks, motorcycles and cars going by. It was in very close range to […] the hotel so the noise was very obvious. Almost sounded as if the window was open, but it wasn't. Didn't get much sleep. Read more
This guest did not leave a comment.
Excellent staff
"Loved this place"
I really enjoyed my stay and will stay again upon my return to the Scotiabank Carribbean festival, very close to everything, bus line, and lakeshore. I would recommend this hotel.
I am glad to hear that you enjoye your stay with us. We are, indeed, close to the public transportation. The subway line is just over 1.5 KM from the hotel and the Queensway Street car is accessible 700 m from the hotel. Looking forward to welcoming you next year too!
1 response by Four Points By Sheraton Toronto LakeshoreThis guest did not leave a comment.
"No sleep"
Impossible to sleep with constant traffic outside window. No refrigerator. No shuttle from airport. Nice people, though.
I am sorry to hear that you could not sleep well during your stay at the hotel. Refrigerator is available upon request and we do not have shuttle from the airport. I hope to be able to connect with you and understand the details of your reservation / stay.
1 response by Four Points By Sheraton Toronto Lakeshore"Great location, acommodating staff"
RIght across the street from the beach and a $15 cab ride from the Molson Ampitheatre when we were in town for a concert. The hotel staff was fantastic and very accommodating. I got some great recommendations and driving directions to area restaurants. The room was clean, quiet and exceptionally comfortable. I will definitely stay here again if I am […] in town during the summer months. Read more
Thank you for your review. I will share it with my team shortly and we are looking forward to welcoming you back at the hotel.
1 response by Four Points By Sheraton Toronto Lakeshore"Ok Hotel, located on edge of city"
We stayed here because it was cheaper than the city hotels and parking was free. It is one block to the street car or bus stop that would take you into the city or subway station, about a 25 min ride. You can walk to High Park or the beach. The beach had a lot of birds and I found it gross, go to the islands if you want to beach it. The rooms and bathrooms […] were small but clean. The hotel was nice but showed general ware or age in some places. Our room faced the highway but I only noticed loud motorcycles with the window open. I had no trouble sleeping. Breakfast is not included but we sent to the cafe in High Park, they have three eggs, toast, home fries and sausage or bacon for $2.99. My wife and I ate there all three days we stayed in town. Read more
This guest did not leave a comment.
This guest did not leave a comment.
This guest did not leave a comment.
"Four Points Sheraton Toronto"
Hotel very handy to the Direct Energy Centre. Veiw of the boardwalk and Lake Ontario very nice.Hope to stay again in the summer so we can use the boardwalk.
I have highly recommended this hotel to my friends. It is in a great location and the view of Lake Ontario is spectular. The staff are very knowledgeable of the mass transist system and were able to give me clear instructions on how to navigate it.
This guest did not leave a comment.
"needs improvement"
Parking was difficult over the weekend, not enough spaces for all guests, cars were doulble parked and hotel needed to use valet parking. Our room could have used some air freshner, room smelled musty. Room was always cleaned. Did find a wasp in our room, it flew in from the air cond. unit. My husband killed wasp. Outdoor view was horrible, there were […] spiders and spider webs hanging from windows. Read more
"Not what I expected"
I spent 3 nights at this hotel. Parking was difficult as it is a small parking lot (But Parking was Free). The hotel is currently going through some construction (addition/upgrade). I used the gym which was pretty cool, but it's across the street from the lake which looked pretty pleasant. The Dining at the hotel does not include breakfast, the buffee […] is nothing to scream about. You're better off taking a drive to Tim Hortons or dine in the city. Read more
"nice location facing the lake"
Away from a crowded Toronto.Glad we stayed here.Friendly staff too.
The first room they gave us, was very noisy. Room looked out over Gardiner Express. It sounded like you had a window open and traffic was loud. They moved us to a room on the other side. It faced the lake which was nice, but all night we heard a loud tapping noise, we think it was from the heater. The opposite end of the hall was loud in the hallway. […] They were going to charge us for parking, till we showed them in the 2012 travel book where they advertise free parking. They also advertise free bottled water in room. What they dont say is how much. You get one individual size bottle of water. If there is more than one of you staying in the room, you have to share that one bottle. Also when we checked out, they were charging us more per night than what the rate was supposed to be. Good thing I printed out the information they sent me, so I could prove how much the rate was suppose to be. Other than the tapping noise, the room was very clean and comfortable. Staff were friendly and when I showed proof for the couple issues they did photo copy it and they corrected the rate. Read more
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This guest did not leave a comment.
"Close to Ex"
Front Staff Harold (Harry) did a great job of meeting my expectations and changed rooms to a ground floor. Very clean room, staff serviced the room well. Had two breakfasts and two suppers, food ok buffet same as all hotels not hot enoungh but fair to good. Supper Fish and chips very good, Pizza ok. Menu lack variety. Beer was very good, atmosphere […] was very good, nice to talk to other hotel guests very open concept. Would rate it higher but food menu lack a mid range price point items. Would stay again Read more
This guest did not leave a comment.
"4 points sheraton lakeshore"
ok hotel but make sure you ask for a lake view room. its more quiet. watch out for the money grab for parking!
"Jeckll and Hyde"
If you have to stay here, accept a room nowhere but on the front of the hotel (the Lake side). The back of the hotel backs on the Gardiner Expressway and will be a guaranteed sleepless night. The front of the hotel rates about 2.5-3 stars. The back of the hotel deserves -1!
"Four Points By Sheraton lakeshore, Toronto"
It was very bad experience after our flight when we arrived there was no hot water to take a shower! We were told that it will be fixed by 3 am. In the morning there were no hot water still and we couldnt take a shower! This was awful !!! We had to leave and move to another Hotel and it caused us so much inconvinience and i will never recommend staying […] at this Hotel !!! Read more
Thank you for taking the time to post the review. I would like to apologies for the inconvenience caused that day. The situation was beyond our control as the replacement part was available only in the AM and hot water was available before noon that day. I would like to clarify that this was the first time wherein we could not provide hot water and hopefully, this will not happen again. I hope you do give us another opportunity to serve you and provide the service that you did expect from us during your last visit.
1 response by Four Points By Sheraton Toronto Lakeshore"Four Seasons Hotel Lakeshore Toronto"
The hotel is clean, bright, up to date, nice place to eat good service. The only downside was the small room.
"main complaint"
We have now stayed here 3 times. Each time we were interrrupted and disturbed by noise of people in nearby rooms. This time below us some men decided to smoke and drink and make a lot of noise on the balcony below us. It was very disturbing but stopped before midnight. The washroom is very nice and clean. The linens could be of better quality. One of […] the towels had a rip. The sheets are a bit rough and two more sleeping pillows would be a good idea. More cream for coffee please. Read more
"Four Points Sheraton Toronto Lake Shore"
Stayed 4 nights on business. Comfortable clean hotel. Restaurant opens at 6:30am so if you have to be on the road early there is no place to grab breakfast in or near the hotel.
On arrival at hotel. Excellent desk staff Mr Miller. In morning - coffeemaker jug missing. Bath plus missing - had to make do with pile of towels.
"Nice Hotel"
I enjoyed my stay at this hote. It was close to my conference at the Old Mill. I booked a room with a double bed and found it to be very small and very noisey from the highway raffic right outside the window. I paid for an room upgrade to the other side of the hotel thinking it would be quiter with only some resolution. The dining room was very pleasant […] and I found the staff very nice and experienced great service with great food. Read more
We reserved a standard room online. When i got there. A "standard" room means you are on the north side of the building which is seriously 10ft from the highway. The traffic noise is unbearable. When i asked to move to the south side of the hotel which faces the lakeshore i had to pay more money. I was not happy with this at all. Unless you are willing […] to pay more money to stay on the good side of the hotel dont bother staying ay the four points sheridan. Read more
"Four Points by Sheraton- Lakeshore"
This hotel was clean and comfortable.
Thank you for taking the time to post the comment.
1 response by Four Points By Sheraton Toronto Lakeshore"Stay on Oct 21st & 22nd, 2011"
When we arrived at the hotel on Friday night, our original room size is only enough for 1 person to live (limited space, 1 double-sized bed). The good thing was the small room had a mini fridge, where we can save our food leftovers. Then we felt the room was too small and noisy (very close to Gartier Express Way) and went downstairs to ask for a room […] change. We finally got a room which can fit two people in. It was great. The lady who did cleaning and maintenance was very professional and pretty nice to us. The parking is $12 per day. But we were very lucky to have free parking because the advertisement on Hotel.com mentioned free-parking. So I will definitely recommend this hotel for your stay if you are looking for a clean, comfortable room and want to pay less. My question left for hotel management is why I was offered a single room in the first place whereas I booked for two people. Is that little trick the Hotel always tries to play with customers? Read more
Thank you for taking the time to share the feed-back of your experience with us. To answer your question, our rooms facing the city have a queen bed in them. It is for single and/or double occupancy. Certainly, the rooms facing the lake are larger and equipped to accommodate up to quadruple occupancy.
1 response by Four Points By Sheraton Toronto Lakeshore"Ice"
I would definately say here again. One small concern: no signs for whereabouts of ice machine. I walked the entire length of the second floor, no ice machine to be founf, no signs to indicate where one was. Maybe put up a sign in the elevator? Not a complaint.......just sayin'. Scott H
Thank you for taking the time to share your feed-back. We do have the ice machine on the 1st floor, at the lobby level, east end of the corridor. Next time you will know where it is and I will, in the meantime, ensure that we cover this at the time of check-in.
1 response by Four Points By Sheraton Toronto LakeshoreThis guest did not leave a comment.
Found the price pretty expensive for the quality of hotel, should have included our breakfast for that price.
Room was very small, bathroom uncomfortably small, with nowhere to put personal items except on toilet tank. Room was right beside the highway and very noisy. When I asked to be moved to the other side of the hotel I was told that they were booked up. Parking was free which was nice and easy access to Lakeshore.
Thank you for your comment. Our rooms facing the city are less than 200 sq ft. The upgrade is subject to availability and at an additional cost. During September 2011; we have been exceptionally busy - our apologies for not being able to upgrade you during your stay.
1 response by Four Points By Sheraton Toronto Lakeshore"Four Points by Sheraton Lakeshore, Toronto"
Very nice hotel. Parking was at a premium, so chances are, another car was blocking you in the mornng. But, the employees did a good job all weekend shuffling cars around. Not a great area except the location to the lake and downtown.
"Paying extra makes it comfortable"
I stayed in a room on the lake side and it was quiet, roomy and clean. I enjoyed the belcony and the quality of the room. My expectations were simple and I was therefore satisfied.
"Four Points by Sheraton"
Hotel was a little old and the rooms were TOO small!!! The bathroom was so small, they had to saw off a piece of the door so it would close because the toilet was in the way!!!!!
This guest did not leave a comment.
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