"I was here."
All over a medium decent hotel- location decent for shoppers- not far from Lennox mall and other outlet stores.Genuine Hotels.com guest review
"Good Hotel But Horrible Group Travel Experience"
I booked an 8 room room-block with this hotel for a business trip through Expedia last month. Prior to the trip, the arrival dates of two guests changed so I called Expedia to edit the reservation. Expedia called the hotel, made the changes and then I also called the hotel to confirm the change. All was well, so I thought. Once at the hotel, the hotel […] staff claimed that they never received a call or fax regarding the reservation check-in change and charged us for the 3 nights that we did not stay there. Upon speaking to Expedia and having substantial documentation that we spoke to a specific staff member at the hotel, had documentation of the fax, and confirmation numbers noting the change, the staff insisted I was lying and refused to refund me for the charge. Thankfully, Expedia credited me the charge but the staff at this hotel was completely unwilling to work with me, called me a liar, and made my stay uncomfortable. I plan travel for a large company and I will NEVER book our employees at this hotel ever again. The hotel itself is nice, clean and in a good location but these sour experience ruined it all for me. Read moreGenuine Expedia guest review
located close to our friends, visiting atlanta for the weekend our fourth time here first time staying at the DoubletreeGenuine Expedia guest review
"Convenient location tucked away from the busyness"
Wife and I went to visit family for the weekend. Didn't check in until 11pm which was no problem (still ate my cookie). They always had a shuttle ready that could take us 3 miles from the hotel (this distance is all you really need with their location). Was recommended an amazing breakfast joint (flying biscuit) that was a few blocks away. They let […] us leave our bags in a locked closet when we went because we had already checked out. Read moreGenuine Expedia guest review
"NOT WORTH THE PRICE"
The hotel was good was not worth the price for me - it is priced this way because of the location - the hotel service was just "ok" I feel for this area of town this hotel is in which is Buckhead a premier area of Atlanta the hotel staff and service should have been superb and it was not - I had to call down several times for things I asked them to […] bring me and my sink had to plunged because it kept backing up and holding standing water - I would not stay here again, not worth it for the price. - I have stayed in better hotels for less. Read moreGenuine Hotels.com guest review
"Worst ever --"
Paid in full for the room a month ago -- hotel gave our room away ! The room was PAID in full ,will never do business again!Genuine Expedia guest review
Hot water in shower did not workGenuine Hotels.com guest review
"Spectacular !!!!! Love the cookies"
I love this hotel. very clean and excellent service.Genuine Hotels.com guest review
"Close to an event"
ExcellentGenuine Hotels.com guest review
I really enjoyed my stay & will definitely stay there again while in Atlanta.Genuine Hotels.com guest review
"close to all major highways , plenty to do,"
over all great location, great place to stay if you want to see atlantaGenuine Hotels.com guest review
The hotel was excellent aside from the fact that during a 3 night stay our room was NEVER cleaned. That was disturbing. The staff were friendly and helpful but the maid service had MUCH room for improvement.Genuine Expedia guest review
"Pretty, Nice Neighborhood, Dirty Blanket"
The hotel was pretty, in a nice neighborhood, and the room was good. The two down falls are full beds instead of Queen and a blanket with a lot of stains.Genuine Hotels.com guest review
"Clean, well, designed ,"
Very pleasant and accommodating.Genuine Hotels.com guest review
"Cookies will get you just so far...."
Well, it was not the stay I had hoped for. Other than one valet and Robert the bellman, there was no customer recognition throughout the 3 day stay. My encounters with the front desk were on a daily bases as I was hoping to extend my booking by 1 night. Turns out, they were sold out, but do I have to ask the same desk person the same question 3 days […] running? On a separate stay in Atlanta, at The W across the street, every employee encountered knew my name by the 2nd encounter. That's customer service. Now to the room. King Suite. 2nd floor. End of hall. Room 244. Nice view of 1 exceptionally large dumptster, and 2 regular sized. These dumpsters were emptied at 4:00 am on both Saturday & Monday. Whole process time. 1.5 hours. Not so nice. Bonus on Monday at 3:00am was the grease pumper truck that had his engine revved for about an hour before the dumpster guys got there. No sleep to be had here. Room should be turned into office space. There was another interesting noise in the bathroom. Crickets. Living in the bathroom vent shaft. Restful I guess. Till the dumpster dance. Housekeeping. Not so much. No coffee in room 1st morning. Had to call down. None 2nd morning. And no cups. But the grounds from day 1 were still there. Random dish or cup or trash, left in hall way for hours as I watched employees walk by on my way down the looong. hall. But, the cookies were good. Just don't expect much more. Read moreGenuine Expedia guest review
"Economical, updated with great location"
It was a great location with an amazing price. The room was perfect. Clean, updated .Just wish it had a mini fridge. But everything was within walking distance or a short drive away. Staff was really friendly and hospitable.Genuine Hotels.com guest review
This hotel was exactly where I needed it to be....close to the mall, strip malls (TJMaxx, DSW, Marshalls..). I enjoyed my stay. In close proximity of many restaurants. A short drive to downtown Atlanta and/or the Georgia Dome. There was only one complaint, the toilet constantly "ran" after being flushed, but with a shake of the handle it quickly stopped. […] LOL I'd definitely consider staying here again. Read moreGenuine Hotels.com guest review
"Overall Good Night"
Pros: Staff was very pleasent at checkin and checkout. The hotel was clean. The bed was extremely comfortable. There was ample hot water. Cottonell Toilet paper, great choice. Cons: A/C was noisy and there was too much light coming in from under the door and around the curtian. TV sound settings made hearing the voices on the programs difficult to […] hear. Waste baskets were a bit small for a desert container. Shower curtian had a couple of holes and was too short and too narrow for shower. Overall a good choice for our night out. Read moreGenuine Hotels.com guest review
Dissapointed in room, but all else okay.Genuine Hotels.com guest review
"Great weekend with the kids"
I brought my two boys to Atlanta for their first Braves game over Labor Day weekend. When we arrived, they didn't have any roll away beds available, so they upgraded us to an enormous room with a fold out sofa for free. The entire staff – front desk, valet, etc – was incredibly friendly and helpful, the room was spotless and the Buckhead location was […] great. The only downside was the lack of a pool in the hotel. There's no question where we'll stay on our next visit. Read moreGenuine Hotels.com guest review
"parking is a drag."
there was no place to leave a car for an hour or two without using an expensive garage.Genuine Hotels.com guest review
When we checked in the front desk staff was preoccupied and barely spoke to us. Our room was off the lobby in a weird little wing. While the room itself was nice, the overall stay was just meh. The first night, the neighbors next door were extremely loud until quite late (the walls were so thin, we actually thought they were in the hall outside our […] room). We called down to the front desk and they said they would take care of it but nothing changed. The housekeeping staff didn't clean and restock our room until after 5. Read moreGenuine Hotels.com guest review
Hotel was noisy along with surrounding outside area at night. Sounded like the people were in our room.. The hot water took forever to get hot.Genuine Hotels.com guest review
My stay at the Doubletree was great. The location was perfect, just a few blocks from the train station and within walking distance to restaurants, cafes and shopping. The room was really comfortable and clean. Staff were great. Wifi didn't work well in my room, so I was offered another room, which worked out much better. Breakfast wasn't great - taste […] and service weren't up to par as compared with price. Overall, it was a great stay. Read moreGenuine Hotels.com guest review
After waiting in line for 15 min while the clerk check someone in the waiting customers and myself was getting inpatient. It's Saturday and it's Atlanta too much to do and little time. Finally I went to my room which was decent. On Sunday morning when we came back from a night out valet was sleep. So we left the car. House keeping knock on the door […] at 9 am too early. Checkout is 12. So we went to check out at 12 and valet told my fiancé they can't find his car keys. Then he proceed to the next customer. Are you serious. He ask us who park the car. We told him what happen and he walks away. I had to explain to him and be specific about if he didn't find the car keys. Then he found it 5 min later. I was very disappointed. Read moreGenuine Hotels.com guest review
"Good location - hard to find"
Had a great visit. Was a hilton honors member, so was able to check right in without having to stand in long line. Room and amenities were great. Only complaint was noisy family allowing their kids to yell in halls very late (midnight). But, hotel not responsible for poor parenting!Genuine Hotels.com guest review
"Do not go here!"
Room wasn't cleaned while we were out. Requested extra towels and waited over an hour - had to chase down a maid to get some off of her cart. We were told the night before the hotel shuttle would take us to our destination. We waited for 30 minutes for the driver - then checked at the desk and were told the shuttle couldn't take us. Waited at a restaurant […] a block away for the hotel shuttle (it was storming) and it took them and hour and 15 minutes to pick us up. We called twice and were told to take a taxi it would probably be faster. Driver told us the hotel did not call him until fifteen minutes after the second time I called. Read moreGenuine Hotels.com guest review
"Could had been better!!!"
Customer service was awful!!! Our room itself was great but the shower didn't drained properly, 1 light bulb on our room was out and I absolutely HATED the fact that their was NO fridge in the room!!!Genuine Expedia guest review
I truly enjoyed my staff. The staff was very friendly and willing to accomadate me and my wife in any manner. Great place to stay and i definitely will keep them in mind the next time we are in the area.Genuine Hotels.com guest review
"Nice hotel, lady in the breakfast buffet was Rude"
Nice hotel, lady in the breakfast buffet was Rude. The people at the front deal were nice. Really liked the room and locating.Genuine Expedia guest review
Nice hotel, wish there was a pool within the hotel, however the hotel, staff, and location was really nice....Genuine Expedia guest review
"At the center of a lot of activities"
The hotel was very nice, however, I do not appreciate the only options for parking is valet at $25/night or self park for $20/night and that was with limited in/outs from the parking lot. If I am paying to stay at a hotel I don't think it is too much to expect a parking lot to be available for parking. As a result we parked our car at our son's apartment […] complex. Thank goodness he only lived a mile from the hotel!! Read moreGenuine Hotels.com guest review
It was ok but not what we expected the room was not clean the housekeeping was terrible..wifi was the only thing great about this hotel will not stay again..Genuine Hotels.com guest review
"Did the job"
I stayed for a long weekend recently. The hotel staff was super pleasant and welcoming but I had the most difficult time getting housekeeping to service my room! After the first day, they didn't come by at all and on the second day I had to tell the front desk to request that my room be cleaned up. Other than that, there were some maintenance issues […] that were quickly taken care of. In the end, it was a clean bed and shower and I managed to enjoy my time. Read moreGenuine Hotels.com guest review
"Excellent location. Very pleasant,helpful staff."
We had a very pleasant and comfortable stay. We were greeted on arrival . The staff cared for needs. We will definitely stay in this hotel chain in future.Genuine Expedia guest review
Excellent location near the mall and a MARTA stop. Front desk personnel were very helpful with directions and recommendations. However, our room still had trash from the previous occupant in the can and various items around the room. Beds appeared hastily made. In all, was less than I expected from a place bearing the Hilton name.Genuine Hotels.com guest review
My family and I booked the Doubletree for a long weekend trip. Upon our arrival we quickly realized there would be problems with our choice of hotel. We arrived two hours after check in and our room along with at least four or five other families were not ready, Every evening of our stay guests were in the lobby waiting because their rooms were not […] ready. Room service was slow, two nights housekeeping never showed up, and we had to call multiple times for towels. Read moreGenuine Expedia guest review
I will never stay here again.....Genuine Hotels.com guest review
"Lovely Stay at the Doubletree Buckhead"
We cannot say enough good things about our stay at the Doubletree Buckhead. We read the reviews of the hotel prior to booking and are puzzled with some of the complaints. It is a lovely hotel. Our room was beautifully designed and appointed in a modernist tradition. The hotel staff and the housekeeping staff were quite friendly and hospitable. It was […] within walking distance to the Marta station and Lenox Mall. We were there Friday through Sunday morning and, during that time, did not get out car out of valet parking because of the multiple entertainment venues and restaurants around the hotel. It has a great location - in sort of cul de sac off of Peachtree. Loved the hotel and expect to return again. Read moreGenuine Hotels.com guest review
Nice hotel but they need to communicate better about additional charges, instead of them just showing up on your credit card statement. I was never informed about a $25 valet charge per car, per day! I was told it was on there web site and it is not located anywere on there site or hotels.com website, I was charged $150 for valet for two days. I called […] the hotel to discuss it with someome and was transfered to the manager who I left 3 meesages for and to this date had never called back. I will stay at another Doubletree but not this one. Read moreGenuine Hotels.com guest review
The rooms were clean and the beds comfortable. Staff was friendly, efficient and readily helpful. Just wish there had been a fridge in the room.Genuine Hotels.com guest review
"Great hotel experience."
The stay was great, friendly staff, spacious, clean, very comfortable, modernized rooms. Warm cookie on arrival was a nice touch. Shower could use some basic maintenance, trim pieces were missing, shower valve was tricky (old) and shower head was loose from wall. I got warm water, my wife figured out how to get the water hot. Parking was in an adjacent […] parking deck, not really convenient, but it is downtown Atlanta, and they do offer valet parking, but we did not inquire about the cost, if any. Read moreGenuine Expedia guest review
"Great Stay at this classy hotel"
We were very impressed with this hotel. The decor was lovely and the staff was great. The valet guy even helped us to save money on parking. I would highly recommend it.Genuine Expedia guest review
It wasgood. the room wasn't ready when I got ther but it was okay. They didn't tell me anything about the breakfast though, it would of been good to know. The room did not have anything about the hotel it self., like pool, gym, restraunt and what else they offered.Genuine Hotels.com guest review
I stayed for two nights this past weekend for my birthday and had an excellent time. The location of the hotel was so close to all events. I had to ask hotel for new hair dryer and towels and they brought them to my room right away. The model if the room was nice and everything was very clean. I would definitely come back.Genuine Hotels.com guest review
"Good Buckhead location"
Nice hotel. Convenient location. Requested a King room. Very disappointed they gave us 2 full size beds.Genuine Hotels.com guest review
"Convenient in-town hotel"
Generally I was pleased. The room was very nicely appointed, clean, and comfortable, but the lighting was extremely dim. Made reading and make-up application difficult to impossible. Very convenient location near alot of shopping restaurants sites but still quiet. Food was huge disappointment. Room service dinner did not provide all ordered and steak […] was cold and fries were hard. Breakfast was expensive for a so-so buffet and the hours they offered it didn't match the hours advertised in the in-room literature. Very busy hotel and not quite staffed enough to provide the best service - some long waits for valet parking and to check in. But generally recommend it. Read moreGenuine Hotels.com guest review
"Great stay and awesome price"
Hotel was warm and welcoming. Great staff and perfect room. Only bump is that the room needed a mini refrigerator. Awesome price through Hotels.com.Genuine Hotels.com guest review
"Great room awesome loction"
loved the room king size bed was comfy my only thing i didnt like was the fact the room didnt have a mini fridge and a microwave need that microwave lol but overall hotelGenuine Hotels.com guest review
I enjoyed my stay at this hotel. The staff was very pleasant and helpful. The parking fees were costly but that's what you get when staying in the city.Genuine Hotels.com guest review
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