All hotels in Osaka, Japan
1 room, 2 adults
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1-1-35 Shibata 1, Kita-ku, Osaka, Osaka-fu, 530-0012, Japan, ‏‎800-491-6126
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Hotels.com reviewsTripAdvisor reviews
3.8 / 5Good

Score breakdown (from 1,241 reviews)

Average rating for:

  • Cleanliness
    3.8
  • Service
    3.8
  • Comfort
    3.4
  • Condition
    3.5
  • Neighborhood
    4.6

The following English reviews were posted by hotels.com guests from other countries:

4.0 / 5Excellent
"Good location"
The location is convenient and airport limousine stop right outside the hotel. Also hotel is next to the train station and subway station and easy to go to places.
Genuine Hotels.com guest review
4 night romance trip Jan 7, 2016
Wei Lin Grace
AS
5.0 / 5Outstanding
Bed is not quite comfortable as the spring is too hard, the duvet aways slips on the floor, hardly sleep for the 1st night. A bit disappointed that room service did not clean the rubbish bin on the 4th day, which they might have forgotten it. Othwrwise, it would be great, as the location is convenient for transport, dining and shopping.
Genuine Hotels.com guest review
4 night family trip Dec 22, 2015
A Traveler
AS
5.0 / 5Outstanding
"Good hotel, Excellent location"
The location is excellent. Umeda is where many train lines run through. There are numerous shopping centers within a 5 min walk radius. Super convenient for eating, shopping and getting to anywhere in osaka.
Genuine Hotels.com guest review
1 night business trip Dec 22, 2015
A Traveler
AS
4.0 / 5Excellent
"Good location, large room"
I arrived too early to check in and was able to leave my luggage in the cloak room. I had booked a single room but was given a three-bed room so my stay was very comfortable and the room was clean with good facilities. The location of the hotel was very convenient for me as I was attending an event in Umeda area.
Genuine Hotels.com guest review
1 night trip Dec 13, 2015
A Traveler
GB
5.0 / 5Outstanding
"Great Location and Enjoyable Stay"
Convenient location, close to JR station, restaurants, and Yodobashi Umeda. Hotel staff were friendly and helpful. Concierge staff helped us send our luggage to Hiroshima. We asked hotel staff to open the window because the room was a bit stuffy. They provide humidifier in the room as well. Room was clean and big enough for 3 of us. Overall, quite happy with our stay in this hotel.
Genuine Hotels.com guest review
3 night trip with friends Nov 5, 2015
Helen
AS
4.0 / 5Excellent
Rooms is small but it is enough for a single. Neigbours were speaking loudly the whole night. Room cleaner was working the whole day that made noisy. Overall is excellent. I will recommmend my friends and i will come and stay again if i come Osaka.
Genuine Hotels.com guest review
1 night business trip Dec 8, 2015
MYINT
AS
4.0 / 5Excellent
""Good location""
The hotel location is very good with some big department stores nearby and the limousine terminal to Kansai Airport is just next to it.
Genuine Hotels.com guest review
4 night family trip Dec 1, 2015
A Traveler
AS
3.0 / 5Good
"Great location"
Hotel new Hankyu Osaka has great location, good for shopping and go to airport. The room is a bit out dated and they have the longest the corridor I have ever seem, it could be difficult for guests who has lots of luggage. The room is decent, cleanses is good. It's ok to stay if you want to have decent room to stay and not far away from train station.
Genuine Hotels.com guest review
2 night family trip Nov 19, 2015
Wen Ya
AU
4.0 / 5Excellent
"Hotel recommended"
The location of the hotel was very convenient and close to the train station. Bedding and pillows were very comfortable. The air purifier was a good idea. However, there was no aircon in the room. Only heater was available during my stay.
Genuine Hotels.com guest review
2 night romance trip Nov 7, 2015
A Traveler
SG
3.0 / 5Good
"Great location but stuffy room."
The location and cleaniness of the room is great. But there's actually no air-con available (maybe it's because it's autumn? ) and only heater is available. The housekeeping actually told us to open the windows if we find the room too warm (which it was) but it meant that the traffic noises can be heard. Eventually we found ourselves in a stuffy room most of the time.
Genuine Hotels.com guest review
3 night family trip Nov 7, 2015
Esther
SG
4.0 / 5Excellent
"Very convenient clean place"
A centrally located place next to Osaka Station. Great service, courteous front desk staff.
Genuine Hotels.com guest review
1 night family trip Nov 10, 2015
Rajagopal
IN
4.0 / 5Excellent
"Hotel stay at Osaka"
Hotel is near Osaka station.
Genuine Hotels.com guest review
10 night family trip Nov 1, 2015
Amy
SG
4.0 / 5Excellent
"Nice and convenient hotel"
Close proximity to Jr osaka and shopping area. Airport limousine direct from itami airport.
Genuine Hotels.com guest review
1 night romance trip Nov 9, 2015
A Traveler
SG
3.0 / 5Good
"Very dated but good location"
The hotel is just old, very old and thus dingy and feels a little dirty. Needs to be updated badly. Rooms are small but not abnormally small for Japan. Very convenient location. Airport limo bus to and from the hotel (not sure if it's for Kansai or Itami since I didn't use the airport limo bus). Umeda station for multiple subway and JR lines are close by.
Genuine Hotels.com guest review
2 night business trip Nov 7, 2015
Yun tzi
CA
4.0 / 5Excellent
location is great. noisy busy , cannot relax at all, lots of group tours both japanese and chinese and Thai, but just convenient and good for shopping and airport limousine.
Genuine Hotels.com guest review
1 night family trip Nov 1, 2015
A Traveler
AS
4.0 / 5Excellent
"They took our dissatisfaction seriously"
The air ventaliation of the room given to us when checking-in was down and hot air made the room very warm. I was advised to open up the windows during sleep. Naturally I disagreed. The hotel took my objection seriously and immediately changed my room. I am happy about it.
Genuine Hotels.com guest review
2 night family trip Oct 31, 2015
A Traveler
GB
3.0 / 5Good
"Excellent location, small room."
Excellent location, small room.
Genuine Hotels.com guest review
5 night family trip Oct 19, 2015
SHENG
AS
4.0 / 5Excellent
"Good hotel - New Hankyu Hotel"
Convenient for transport & good food
Genuine Hotels.com guest review
3 night trip Oct 23, 2015
A Traveler
AS
3.0 / 5Good
"Magic Area-Umeda."
A short but pleasant stay. Stayed many times even though rooms are small. The area its in is fantastic for shopping and food. Would recommend it for its locale alone.
Genuine Hotels.com guest review
1 night family trip Oct 20, 2015
Colin
AU
4.0 / 5Excellent
"Great location"
It was very good.
Genuine Hotels.com guest review
6 night trip Oct 4, 2015
Peter
IE
5.0 / 5Outstanding
Great location since linked to JR station n subway station with many shopping and eateries around. Easy access to many attractions like universal Studio n Kyoto. A great place to stay.
Genuine Hotels.com guest review
4 night romance trip Oct 6, 2015
CHNG
SG
4.0 / 5Excellent
"STINGY Hotel"
The hotel was a bit expensive with the limited services and amenities available. It's weird that the hotel only provided 1 bottle of mineral water during the first day when customer's checking-in and NONE for the rest of the nights. I was wondering how much does a bottle of water cost with the room fee of over USD150 per night.
Genuine Hotels.com guest review
1 night trip Oct 8, 2015
A Traveler
AS
4.0 / 5Excellent
"A nice hotel"
Nice hotel close to Umeda stations, malls and airport limosine. The room is spacious than expected and it got all you need. Friendly staff too!
Genuine Expedia guest review
Other trip Oct 2, 2015
A Traveler
HK
4.0 / 5Excellent
It is okay although it is little small. The location is very good!
Genuine Expedia guest review
Other trip Sep 19, 2015
channing
HK
3.0 / 5Good
"Excellent housekeeping staff and location"
The hotel is close to Umeda station and easy to get around in Osaka. There are a lot of restaurants and shops nearby. The room condition is on the other hand below average. The room is very small -- We had a Economy Twin room. I've stayed in similarly sized rooms in Japan but the furniture arrangements were much better. The walls to neighbouring rooms were quite thin with poor noise isolation -- definitely expected better from a 4-star hotel. The housekeeping staff is superb. I left the bag for my pocket WiFi rented from NRT in the hotel room. The housekeep manager by the name of Gobara (?) went out his way to call the custom service of the company on my behalf ahead of time and mailed it back to NRT, Tokyo so that I didn't have to pay the penalty. Many thanks!
Genuine Expedia guest review
Other trip Sep 19, 2015
A Traveler
CA
3.0 / 5Good
Good location but too small and the hotel conditions not good as it is too old. It should be further renovate.
Genuine Hotels.com guest review
1 night romance trip Sep 15, 2015
Yuk Wah
AS
4.0 / 5Excellent
"nice hotel"
Staff at the desk were very helpful - and though I had booked a 'smoking room' were able to change this to non-smoking on arrival. It is very easy to get to the hotel from the airport as bus no5 goes to the station and back entrance of the hotel. Very convenient. The rooms are quite small - but I believe this is not unusual in Japan. They had nice bowls for making cups-of-tea in the room, with a kettle, and each day a pyjama was put ready.
Genuine Expedia guest review
Other trip Sep 16, 2015
Janet
GB
4.0 / 5Excellent
"Smallest twin sharing room I ever stayed"
Excellent location, few min walk to subway, Osaka train station and giant shopping mall. Restaurants nearby open till late. Airport limousine bus terminal right next to it. Breakfast buffet is good. Insufficient space for suitcase openings, requested to change to double bed of same room size (seeking for more footway space) but was declined due to extra cost, finally one chair removed and two suitcases put along the room corridor, definitely an unpleasant experience. Heplful staffs but everything needs money. My departure flight was in evening I asked if I could have late checkout, instant reply was to pay extra. No fitness center & swimming pool. Not likely to stay again.
Genuine Hotels.com guest review
4 night trip Aug 24, 2015
A Traveler
AS
4.0 / 5Excellent
Good location, accessible to the train stations, shopping malls and restuarants.
Genuine Hotels.com guest review
2 night family trip Aug 31, 2015
Peter
SG
3.0 / 5Good
Very close and convenient to umeda station/ osaka station and those big shopping centres in the town, and the bus station to kansai airport is just right in front of hotel entrance. Yet the hotel room itself is too small (it applies to all hotels in japan??). Overall it's fair enough for those nights i have stayed.
Genuine Hotels.com guest review
3 night trip with friends Aug 28, 2015
A Traveler
AS
4.0 / 5Excellent
"Good value for its location"
Pretty small room but very clean and neat. Excellent location just next to Umeda station and JR railways. I only had to walk a further 10 min down before reaching the shopping malls and restaurants.
Genuine Hotels.com guest review
2 night trip Aug 23, 2015
A Traveler
SG
4.0 / 5Excellent
"Maximum convenience"
For the proximity and convenience of staying near key transportation links plus shopping and accommodation at a reasonable price, not much more you can ask more.
Genuine Hotels.com guest review
6 night romance trip Aug 15, 2015
A Traveler
AS
4.0 / 5Excellent
The hotel location is very good with some big department stores nearby and the limousine terminal to Kansai Airport is just next to it. A pity that my parents' room got some cigarette smell.
Genuine Hotels.com guest review
4 night family trip Jul 31, 2015
A Traveler
AS
4.0 / 5Excellent
very nice hotel, near to station, very good, nice people.
Genuine Hotels.com guest review
3 night family trip Jul 22, 2015
Pang
AS
4.0 / 5Excellent
"Conveniently located middle-upper class hotel"
My 6th stay with this hotel for business. The reasons for choosing Hotel New Hankyuu Osaka? Located right at Osaka/Umeda station and access to the subway is even possible directly through the hotel's basement floor. Limousine bus from Kansai airport also stops right outside. Cons? Old hotel (bed's headboard has a built-in radio!), small rooms typical of any Japanese hotel, many tour groups crowding the breakfast restaurant, English service is can be limited as it brands itself as a hotel with a long history rather than a hip and newly designed hotel. Overall, my default choice for a hotel in the Osaka area when using 1) limousine bus to/from the aiport, and 2) the subway and JR trains.
Genuine Hotels.com guest review
6 night business trip Jul 19, 2015
Alex
SG
2.0 / 5Fair
"The wifi was nonexistent."
No wifi. The rooms are not soundproofed. The room aircon was practically non existent and as a result was just a humid stuffy room. The bed was rock hard. The cafes downstairs overpriced. The only plus convenient location and staff are lovely.
Genuine Expedia guest review
Other trip Jul 21, 2015
Andrea
AU
3.0 / 5Good
"Tiny room"
Tiny room! Barely room to place my luggage. In the middle of high traffic train station area. Convenient for transportation but a mess to walk out into
Genuine Hotels.com guest review
2 night trip with friends Jul 12, 2015
Isaac
AS
4.0 / 5Excellent
"Good location but small room"
Hotel location is very good. The good thing is the airport shuttle bus stop by the hotel, very convenient. However, the room is so small that it's hard to open 2 luggages at the same time (even though we had paid higher price for a so-called bigger standard room)
Genuine Hotels.com guest review
2 night trip with friends Jul 9, 2015
Po Lin Pauline
GB
4.0 / 5Excellent
"One of the best choice in Osaka hotels"
Good location is Osaka especially near JR Osaka and Umeda train station which covers all the directions within west Japan areas. It also the airport limousine bus terminal. Shopping & dinning is easily access within walking distances. Hotel room size is small but clean and tidy.
Genuine Hotels.com guest review
1 night family trip Jul 7, 2015
Wai Leung
AS
3.0 / 5Good
"small n dirty room but great location"
Room and bed is very small even i stay at twin room. Can even lay my suitcase flat on floor. Dirty carpet. In my friend's room, even cockroach.
Genuine Hotels.com guest review
2 night family trip Jul 5, 2015
wu
AS
1.0 / 5Poor
"Cockroach discovered when sleeping"
Terrible experience and slow internet connecting speed
Genuine Expedia guest review
Other trip Jul 10, 2015
A Traveler
AU
3.0 / 5Good
The location was great--major subway/train stations and shopping malls are within walking distance. The only problem I have is that the air ventilation in the rooms were not so great. It's "dusty" , given that it is a non-smoking room. We were all coughing! But the service was great!
Genuine Hotels.com guest review
2 night family trip Jun 23, 2015
Wai Ling Joan
AS
4.0 / 5Excellent
"Excellent location"
In the middle of one of the biggest shopping area in Osaka. Also next to one of biggest train station. Room a bit spartan and old though but pyjamas are provided
Genuine Expedia guest review
Other trip Jun 28, 2015
Anonymous
GB
2.0 / 5Fair
"Not Worth with this price"
Pros: Besides location, I can't agree anymore this is an old hotel, I been travel Japan for few times already, this is the worth experience I have. If you just want its location, then go for it. This hotel cost me almost usd three hundred+ per night with all the outdated furniture and even the receptionist and room key also the grandma style, I can't wait to check out after 2 nights staying here Cons: 1. Drinking water only provided upon check in, the next day you won't get any refill. 2. Smelly room and non of any air freshener spray provided. 3. Only 1 KEY (not card) given, so if staying 3 person rooms, you are unable to go out individually. Location: Just in osaka station, means you can transfer any place you want to travel by using any transportation
Genuine Expedia guest review
Other trip Jun 17, 2015
sw
MY
4.0 / 5Excellent
"Good location"
Form Kansai Airport to Hotel by bus so easy. There is so easy to follow.
Genuine Expedia guest review
Other trip Jun 13, 2015
Milton
HK
5.0 / 5Outstanding
"Unbeatable location"
Japan can be very stressful if you're not familiar with the way things are run. Simply locating something can be a difficult task. As I was travelling with someone who has little patience I made sure everything was easy and within reach. I would recommend this to any first timers to Osaka. First the airport bus no.5 arrived right outside the hotel. Umeda underground station is also location right outside the hotel (three stops to Shinsaibashi). Electronics store Yodobashi 8 floors of shopping is across the road as is the new Osaka Grand Front. Expect the rooms to be small but this is Japan and that's how it is, it might be a little dated but it's clean and comfortable, noon check out, not 11am which is good. I couldn't find any fault.
Genuine Hotels.com guest review
3 night romance trip May 29, 2015
James
AS
4.0 / 5Excellent
"Good location, small room."
Overall alright. Room was kind of small but very close to the stations.
Genuine Expedia guest review
Other trip Jun 3, 2015
A Traveler
CA
4.0 / 5Excellent
"Good hotel location"
The only reason I chose this hotel is its great location, especially for those who do shopping in Osaka.
Genuine Hotels.com guest review
1 night romance trip May 30, 2015
A Traveler
AS
4.0 / 5Excellent
"superb location in Umeda..."
superb with a strategic location if you travel to the hotel by airport limousine bus. check in and check out process is fast and hotel staffs are good service mindedness. but room is rather small(as expected).
Genuine Hotels.com guest review
1 night family trip May 25, 2015
Pasit
AS
3.0 / 5Good
"Beautiful hotel, terrible bed."
This hotel is connected directly to the passageways leading to Umeda station, and the location is fabulous. The multitude of restaurants in the hotel's lower levels looked fantastic, but I did not have opportunity to try them. The reason I dinged the hotel for comfort is that my room had the worst hotel bed I've slept on in years- a coil mattress with no padding that creaked when I put my head down, and one rock-hard pillow that was too thick to use comfortably. The rest of the room was nice enough, but I slept very poorly there. Quality of sleep is the most important thing for me in a hotel.
Genuine Hotels.com guest review
1 night trip May 23, 2015
Steven
AS
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