"Disappointed for a tourist"
Breakfast buffet was good. Room was way too small. It wasn't really close to anything we wanted to see, so we spent for ever on buses and walking. London was wonderful, but hard to find someplace nice to eat. People were friendly. We actually had a man get off the bus and accompany us to where the right bus was for us.Genuine Expedia guest review
"Good hotel with nice rooms"
Good hotel, newly renovated, easy walking distance to most West End sights. Some snags: Only one guest elevator. Breakfast is buffet only and not a very good buffet. I would avoid it and go out to Patisserie Valerie a block away on Sicilian Avenue instead.Genuine Expedia guest review
"Good value, good location"
I had a short stay in London and wanted to be close to the theater district and close to a Pickadilly line to be able to get to Heathrow easily. This hotel is two blocks from the Holborn station, close to Kings Cross and the British Museum. My single room was small but well done with every thing I could want, and very quiet. Very nice breakfast. Got […] a great rate for this location on Expedia. Read moreGenuine Expedia guest review
"London Hotel on outskirts of West End"
This hotel is not near most of the major attractions of the West End such as fine dining, theaters, etc, but is within 1/2 mile to the British Museum (A must see place to visit!) Overall hotel is in good shape, probably will be much, much nicer after the renovation is done!Genuine Hotels.com guest review
"Great but broken shower"
Everything was great but the shower was broken, had t always take baths otherwise the whole bathroom would get flooded... and it did a few times when I tried washing my hair.Genuine Hotels.com guest review
A great hotel to stay in when visiting London.Genuine Hotels.com guest review
"Good hotel, staff a bit rude"
The hotel is not in Soho as advertised and the staff is a bit rude, the room is very small I guess this is the standard in London but it was a nice hotel.Genuine Hotels.com guest review
Beds are heavenly and linens huge and soft. Manager Tarek Hasish is diplomatic and extremely attentive should there be any problems. The breakfast is a full buffet, two kinds of eggs, meaty bacon, sausages, room for vegetarians with marinated/grilled button mushrooms, broiled, herbed tomatoes, pastries, waffles, can make your own toast, 5 juices, 6 […] cereals, fresh and canned fruits and generous hours. Manager and hostess are super. Seconds away from the British Museum and two blocks to the tube. Read moreGenuine Hotels.com guest review
"Great hotel and room but avoid the breakfast"
Great room, decent service, wonderful location. Breakfast is good but honestly not worth the money in my opinion...Genuine Hotels.com guest review
"Wouldn't stay again"
Not worth the stay for the price. Rooms are very small and the shower was terrible.Genuine Expedia guest review
"Worth a stay :o)"
Warm welcome and general great service if any inquiries.! Location walk distance to shopping (Oxford Street) and Underground Station... But I hope the hotel choose to upgrade amenities - It would be nice if the chose to offer Free WIFi in all rooms and not charge high prices for this service.... It should be standard in year 2013 at any Top Rated H […] otel.!!! Read moreGenuine Hotels.com guest review
"Good Saturday evening spot!"
Rooms are small but otherwise brilliantGenuine Hotels.com guest review
Central for Covent Garden and West End. Beds and pillows very comfortable. Nice welcoming warm chocolate cookie. Have stayed in this hotel and would stay again as good value for money.Genuine Hotels.com guest review
Stayed for one night, and the best point of the hotel was the location. Apart from that, the room was average, and so was the service. You certainly weren't made to feel special. But it's what you make it, and I didn't go to London to spend the weekend in the room!Genuine Hotels.com guest review
"Poor Air Con"
Nice hotel but the air conditioner did not work in the first room so had to change rooms, to one that was working. Also Hilton charge £15 for wi fi in the room which is a toatal liberty for a room that cost £339 a night, Hilton need to greatly improve the room maintenance and get in line with other major hotels that provide free wifi throughout the […] hotel. Read moreGenuine Hotels.com guest review
"Great hotel, great location"
I can't fault this hotel for service, cleanliness and value for money. The central location was perfect for being near shops, theatres and museums. I would stay there againGenuine Hotels.com guest review
Good location. Helpful staff. Fairly good service, generally clean but slight delay in cleaning room. Only one bedside cabinet in a double room, no mini fridge.Genuine Hotels.com guest review
The warm cookies upon arrival were fabulous! The room was very small, but well fitted and tidy and clean. The window in the room did not stay open, and the air conditioning unit was very loud. The shower pressure was lovely and was the best part of our early morning departure.Genuine Hotels.com guest review
"Great location and service"
Very pleasant stay for my husband's birthday. Staff were lovely, great breakfast. Warm chocolate cookies were fab!!!Genuine Hotels.com guest review
"Good location but tiny room"
The hotel was lovely. Reception is very nice and the bar area. We had visited before for afternoon tea so thought we would return for a stay. However, we are not choosy but the room was tiny. We have stayed in Venice where rooms are renowned for being tiny but this was smaller than that! We could hardly fit our shopping in the room as no room in the […] wardrobe and hardly any room to move around the bed. Saying all of this, the rest of the hotel was lovely and amazing location near the theatres and shops and we would return if guaranteed a bigger room (we weren't sure if we were just unlucky and really should have asked at reception). Read moreGenuine Expedia guest review
"Lovely hotel, great location for theatre trips"
We visited london for a dinner & theatre package & booked the hotel due to the location & was very impressed with all aspects of our stay & we would definitely stay again, hopefully for more than 1 nightGenuine Expedia guest review
Original room was a shambles!! Scuffed paint over all the walls. About 1ft space between the bed and the wall on all sides. Chipped doors. Asked to move room (asked for an upgrade but this want possible due to bank holiday weekend) this took 45mins to sort out. The next room (in the same price range) was brilliant. Air con want noisey like previous […] room. Room to move. Even had a desk!! The point I'm making is to not except a poor room as there are always alternatives even without an upgrade! Read moreGenuine Hotels.com guest review
Good hotell, nice locationGenuine Hotels.com guest review
"Outstanding staff and lovely clean hotel"
I would most definitely recommend this hotel to friends and family and will stay here again, the staff are amazing the location was perfect for the westend (only 5 mins walk) the hotel was clean with a very warm welcoming feeling, only one complaint is that you only get 1 special doubletree cookie per person when you book in and they wont give the recipe […] out!! Read moreGenuine Hotels.com guest review
"Perfect for Theatre and getting around"
Hotel staff were very friendly and helpful. Managed to get into our room early, which was a bonus with a seven year old. The cookie was much appreciated :-). Room was clean and well thought out, if a little on the small side. Breakfast was of a very good standard with lots to choose from. Overall very happy.Genuine Hotels.com guest review
"Prefect but noisy"
Relaxing stay in Room 237 until the cleaner woke us up at 8:00am with the cleaning cupboard next to the room.Genuine Expedia guest review
I found the staff very professional and friendly upon my arrival. The room was a good size, the bed was very comfortable and the bathroom was immaculate ! I would definitely book this hotel in the future.Genuine Hotels.com guest review
"Nothing special- OK 4 star hotel"
We were disappointed with the room. The bedroom was smallish, but the bathroom was large. The room was very plain, not fancy like you may expect for a 4 star hotel. There was limited bathroom products such as shampoo but you could ask for extra. The shampoo/soaps were Evelyn Crabtree brand. The bed had only a quilt/doona. It had no top sheet so we were […] hot at night if we didn't have the air conditioner on. There were tea and coffee facilities in the room with biscuits. We received free warm and large cookies on arrival. Complimentary drink (non alcoholic) was offered in the hotel lobby area. There were many breakfast options. The breakfast staff were very helpful and informative. Internet was free in the lobby area. Read moreGenuine Hotels.com guest review
"Good base for sightseeing"
Nice hotel, clean plesent staff. We stayed for 2 nights, I have give the staff a 4 out of 5 a we had little to do with them as we were sightseeing.Genuine Expedia guest review
"Over night stay in London"
Over night stay for footie. Nice standard of hotel in really good area of LondonGenuine Expedia guest review
No concerns at all with the hotel but the staff stood out for the helpfulness and friendliness. Would be very happy to stay at this hotel again. A safety concern with our allocated room was dealt with promptly and professionally.Genuine Hotels.com guest review
"Perfect hotel for west end"
Everything spot on. Staff extremely helpful and friendly. Location excellent.Genuine Expedia guest review
"great hotel for exploring london"
Lovely hotel, clean and comfortable. everything is thought of including an iron, ironing board and even a small fridge. Breakfast was really nice with lots of choice and something for everyone. I would definately stay here again.Genuine Expedia guest review
the front of house staff were very accommodating and helpful. I would certainly stay here again.Genuine Expedia guest review
Good location, comfortable and helpful staff. No criticism of your hotel at all just think the review option would allow conciseness rather than waffle!Genuine Expedia guest review
"Good hotel but poor facilities"
Overall a good hotel but the last two visits, I've had no hot water to shower with. Two strikes and out, unfortunately. I won't be staying here again.Genuine Hotels.com guest review
"Memorable stay at double tree"
Totally enjoyed our stay,will be back January 2014 with our daughters for a 5 night stay.Genuine Expedia guest review
The hotelsaws ideally located for our stay, being within easy walking distance of the theatre district and Covent Garden.. We were given a warm welcome on our arrival (and a warm cookie, which was delicious) and the staff were friendly and helpful throughout our stay. Our twin room from which we could see the roof of British Museum a couple of streets […] away, was very comfortable with an efficient air conditioning system which was much appreciated at the end of a very warm day. Our booking included breakfast from a wide ranging hot or cold buffet. We had a thoroughly enjoyable stay and I have already recommended this hotel to several friends! Read moreGenuine Hotels.com guest review
"Great weekend Away"
Very good for a weekend theatre break! Would recommend for the quality of the hotel and great location!!!Genuine Expedia guest review
"good location, friendly place"
For £105 this was very good value. Nice room, friendly staff, and excellent hotel for a short stay.Genuine Hotels.com guest review
Hotel staff lovely location great for our needs however the area is run down and tired.Room was clean and quiet. We got a special deal and I highly reccomend you look out for specials as full price would be overpriced for this hotel.Genuine Hotels.com guest review
"Great value in good location"
A really comfortable and very spacious room by London standards. The bed was very comfortable. My view could have been better - looked out on to flat roof and fire escape (I think) but overall really good value for a hotel in central London. Would definitely use again.Genuine Expedia guest review
"would stay again."
Stayed here on the 21st of July, received a free upgrade due to it being my wife's birthday and they even brought up a small cake with Happy Birthday written in Chocolate across the plate and a hand written card, these are the details that make a good hotel a great hotel as i believe its the detail that counts. very pleasant staff and the breakfast […] was also very well done with very attentive staff who ensured that we were looked after. After staying in many London hotels before this, i would stay here again as the location is also very good, only a couple of minutes walk from Holborn Station. Read moreGenuine Expedia guest review
"Great for a City Break"
All staff in reception, concierge, restaurant, bar and room service were friendly and attentive. They are a credit to this hotel in my opinion. My only gripe was the heat in the room, but we are in the middle of a heat-wave. Reception sent up an electric fan and all was well.Genuine Expedia guest review
"Ideal for a stay in London"
My daughter and I spent a weekend here recently and really enjoyed our stay. We had a twin room which I was expecting to have two single beds, I was pleasantly surprised to learn that we each had a large double bed instead. The bathroom was fairly small but adequate but we had plenty of hanging space in the wardrobe. Breakfast in the hotel was good […] and plentiful. The concierge was particularly helpful Read moreGenuine Expedia guest review
"Not bad for central London"
Pros: Good location and hotel bar and lobby areas. Well kitted out bedrooms and bathrooms. Cons: Really expensive in-room wi-fi and expensive breakfast. Very small rooms. Slow check-in.Genuine Expedia guest review
Great location, about 3 min walk to Holborn tube. The staff were very very helpful, and the breakfast was just okay, but had a big variety. Good value for money if you get a good price.Genuine Expedia guest review
The hotel foyer and dining room were lovely. However the bedroom had rubbish still in the bins, clumps of hair on the floor and a bathroom door that you had to slam to close. Beds were comfy and staff pleasant, but I expected more for the price. Also the left luggage room was a small conference room off a main corridor, as it was in central London and […] we spent the day out, a more formal arrangement would have been appreciated. Read moreGenuine Hotels.com guest review
Central location, close to Tube, 10 mins from Euston station, stayed for gig at Wembley and close location to tubes, weather was nice so able to walk to Hyde park, the palace in 30mins. Hotel staff great, rooms good and well equipped. Would stay againGenuine Hotels.com guest review
rooms not ready at 3pm had to take a double when had booked twins. Bar staff friendly,but ridiculously slow. Consierge left me to attend to someone else. Reception told me they were too busy to help!Genuine Hotels.com guest review
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