All hotels in Norton Shores, Michigan, United States of America
1 room, 2 adults
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1401 E Ellis Rd, Norton Shores, MI, 49444, United States of America, ‏‎855-238-1591
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4.5 / 5Excellent

Score breakdown (from 105 reviews)

Average rating for:

  • Cleanliness
    4.6
  • Service
    4.4
  • Comfort
    4.5
  • Condition
    4.4
  • Neighborhood
    4.3
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5.0 / 5Outstanding
"Comfortable room."
We had an overnight stay as we were picking up our granddaughter
Genuine Hotels.com guest review
Response by Hampton Inn Muskegon
Dear Dorothy, Thank you for providing feedback on your stay at the Hampton Inn Muskegon. We are so glad you enjoyed your room and hope you will be able to visit with us again soon. Best Regards, Rob Taylor General Manager
1 night family trip Jun 6, 2015
Dorothy
US
1.0 / 5Poor
"Poor customer service and hotel"
The stay was horrible. I have never stayed in a hotel where the receptionist told you that 80 degrees is the highest they have their water heater. We could not swim in the pool because all you could smell through the entire hotel was chlorine. The employees were more worried about what was on their facebook than helping their customers. And for the price I paid for this room, I expect so much more. I was very disappointed. I will NEVER return to this hotel!
Genuine Hotels.com guest review
Response by Hampton Inn Muskegon
Dear Christina, Thank you for your recent stay at the Hampton Inn Muskegon and for taking the time to offer us your feedback. We value your opinion so we can find ways to improve the hotel experience we offer for all of our guests. I am sorry for the communication about the pool water temperature. We do our best to keep it right around 84 degrees year round. While the indoor pool is in a separated part of the hotel sometimes the disinfectant odor can spread to other areas and we try to keep that to a minimum. I will certainly address these issues and you concerns with the staff to ensure a better guest experience. I hope you will be able to stay with us again in the future and give us another opportunity to provide you with a true Hampton Inn quality stay. Best Regards, Rob Taylor General Manager
2 night family trip Feb 20, 2015
Christina
US
5.0 / 5Outstanding
"Login in Muskegon"
A very nice, clean Hotel. The Breakfast room offered good food choices. Would definitely stay at this place again. Upon arrival, while inquiring about places to eat, the receptionist presented us with a coupon for a free appetizer at the Texas Roadhouse. We have never eaten at one so we decided to give it a try. We were pleasantly surprised, both, food and service was very good. Thank you!
Genuine Hotels.com guest review
Response by Hampton Inn Muskegon
Dear Anne, I am delighted that you had an enjoyable visit to the Hampton Inn Muskegon. I appreciate that you took the time to offer your feedback to let us know how we did. I hope the next time you are in the area we can direct you to even more of the many eateries and attractions in the area. Wishing you safe travels, Rob Taylor General Manager
1 night romance trip Jun 12, 2015
Anne
US
5.0 / 5Outstanding
"swim meet stay"
everything was great
Genuine Hotels.com guest review
Response by Hampton Inn Muskegon
Dear Trisha, Thank you kindly for offering your thoughts on your visit to the Hampton Inn Muskegon. I hope the swim meet went well! We look forward to having you with us again soon. Best Wishes, Rob Taylor General Manger
1 night family trip Feb 13, 2015
trisha
US
5.0 / 5Outstanding
"Scout Vacation"
We were in Muskegon for the weekend with our Brownie trip and the hotel was wonderful. The rooms were clean and the beds were the most comfortable of any hotel we had stayed at. The girls spent plenty of time in the pool and the staff was very accommodating and let us use the breakfast area for our pizza dinner!
Genuine Hotels.com guest review
Response by Hampton Inn Muskegon
Thank you Girl Scouts for staying with us during your Brownie trip! We were so happy to have you with us. I am glad you were able to make full use of our lobby gathering space and of course the pool! We hope we will see you again the next time you come to Muskegon! All the best, Rob Taylor General Manger
1 night trip with friends Jun 6, 2015
Girl Scouts
US
5.0 / 5Outstanding
"Will be staying here again"
Nicely updated rooms. Although the hotel is very close to the freeway we never heard any road noise.
Genuine Hotels.com guest review
Response by Hampton Inn Muskegon
Hello Traveler, Thank you so much for reviewing your stay with us through hotels.com. It was wonderful having you, and we are glad to hear your had a satisfactory stay. We look forward to seeing you the next time you are in town! Sincerely, Robert Taylor, General Manager
1 night family trip Feb 27, 2015
A Traveler
US
5.0 / 5Outstanding
"best place to stay"
Was a great place to stay every one was very friendly
Genuine Hotels.com guest review
Response by Hampton Inn Muskegon
Dear Guest, We very much appreciate you taking the time to review your stay and let us know how we are doing. Please come see us again when you are in the area. All the Best, Robert Taylor, General Manager
1 night romance trip Feb 14, 2015
Thomas
US
5.0 / 5Outstanding
Our 2 day stay at the hotel was very comfortable, clean, quiet and very relaxing. We will definitely stay again as we travel from Indiana every 3 months to visit with our daughter and her family. Thank you!!
Genuine Expedia guest review
Response by Hampton Inn Muskegon
Dear Travelers, Thank you so much for taking the time to let us know how we are doing. We are glad you enjoyed your stay and look forward to seeing you during your next trip to West Michigan! All the Best, Robert Taylor, General Manager
Other trip Jan 19, 2015
Rick and Tammy
US
5.0 / 5Outstanding
"Great Stay"
Staff was polite and helpful. (Front Desk, Breakfast, and Cleaning) They still had the fresh baked cookies at the front desk, at 10pm. This was an awesome greeting after battling crazy wind and icy roads to get there. Parking lot was being plowed in the middle of a heavy snow storm, which it made it easier to park and get inside. My room was comfortable and warm when I entered. The Hotel was quiet and all my amenities worked properly. I would definitely recommend staying here. There's a meijer next door if you need to get food or any other materials.
Genuine Hotels.com guest review
Response by Hampton Inn Muskegon
Dear Chris, We sincerely appreciate that you took the time to review our hotel through hotels.com. It is wonderful to hear you had such a great stay and found our staff and location so accommodating. I am also happy to hear we had cookies waiting for you when you arrived that evening! After a treacherous drive, you definitely deserve one (or two). Hope you have the opportunity to stay with us again in the near future! All the best, Robert Taylor, General Manager
1 night business trip Jan 8, 2015
Chris
US
5.0 / 5Outstanding
"Nice, pleasant"
Very Nice
Genuine Hotels.com guest review
Response by Hampton Inn Muskegon
Dear Susan, Thank you for staying with us and taking the time to review your trip through hotels.com. We hope you have a wonderful New Year!! All the Best, Robert Taylor, General Manager
1 night family trip Dec 13, 2014
susan
US
5.0 / 5Outstanding
"CHRISTMAS"
THERE WAS HAIR ON THE WALLS IN THE SHOWER
Genuine Hotels.com guest review
Response by Hampton Inn Muskegon
Dear Robin, Thank you so much for staying with us over the holiday and taking the to review our hotel to let us know our areas of improvement. I would like to apologize for the shower and appreciate that you brought it to our attention. Cleanliness is a top priority at our hotel and that is a standard we like to keep held high. We are glad however, that despite this hiccup you had an overall satisfactory stay, and hope you are able to join us again in the future. Sincerely, Robert Taylor, General Manager
1 night trip Dec 6, 2014
robin
US
5.0 / 5Outstanding
"very nice!"
Very nice stay. Clean and modern hotel with very friendly staff. One of the most comfortable beds I have ever slept on!
Genuine Hotels.com guest review
Response by Hampton Inn Muskegon
Dear Sarah, Thank you so much for sharing your positive review with us. We are thrilled to hear you had a pleasant stay and hope you are able to visit us again when you are in the area! All the Best, Robert Taylor, General Manager
1 night romance trip Oct 18, 2014
Sarah
US
5.0 / 5Outstanding
"Weekend Getaway"
The hotel was very clean. The staff were all very friendly and helpful. The pool and hot tub were amazing. Stayed there for a weekend getaway and had a great time despite the weather being rainy and cold all weekend.
Genuine Hotels.com guest review
Response by Hampton Inn Muskegon
Dear Jacob, We are so pleased you enjoyed your stay with us at the Hampton Inn Muskegon. Thank you for taking the time to review your trip through Expedia. All the Best, Robert Taylor
2 night romance trip Oct 3, 2014
Jacob
US
5.0 / 5Outstanding
"Visiting mt sister"
Very nice
Genuine Hotels.com guest review
Response by Hampton Inn Muskegon
Dear Gail, Thank you for staying with us and taking the time to review your trip through Expedia. Sincerely, Robert Taylor, General Manager
2 night trip Sep 19, 2014
Gail
US
5.0 / 5Outstanding
"Frank & Barb"
Very nice hotel, really clean and the staff was so nice and accommodating!
Genuine Hotels.com guest review
Response by Hampton Inn Muskegon
Frank and Barb, Thank you so much for the stellar review! We are glad you enjoyed your stay with us and hope to see you back soon!! All the best, Robert Taylor, General Manager
3 night trip Sep 12, 2014
Frank and Barb
US
5.0 / 5Outstanding
"excellent hotel"
Everything was great. The only thing I would change is the breakfast had no meat, no sausage no bacon. I would add something like that.
Genuine Hotels.com guest review
Response by Hampton Inn Muskegon
Dear Tiffany, We are pleased to hear that you enjoyed your stay. In regards to breakfast: our menu changes daily. while some mornings we provide more vegetarian friendly options, typically we have a selection that includes some sort of breakfast meat or potato to accompany your meal. Minus this exception, I am happy your overall stay with us was a pleasant one. Hope you are able to join us again in the near future. Sincerely, Robert Taylor, General Manager
2 night family trip Aug 23, 2014
Tiffany
US
5.0 / 5Outstanding
"Would stay again"
We stayed here because it was more affordable than the resort hotels, but was still a short drive from the beach. Was actually closer to downtown Grand Haven than downtown Muskegon. Very clean and comfortable. The breakfast was good, but not great (but then again it was free). Loved the 24 hour coffee bar. Bathroom was spacious. I would definitely stay again.
Genuine Hotels.com guest review
Response by Hampton Inn Muskegon
Dear Marie, We are so grateful you took the time to let us know how we are doing through Expedia. I am glad you found our accommodations not only clean and comfortable, but also close in proximity to local attractions in the area. It is wonderful to have you stay with us and we look forward to seeing you again. All the best, Robert Taylor, General Manager
2 night trip with friends Aug 22, 2014
Marie
US
4.0 / 5Excellent
"Convenient to Shopping and Restaurants"
The hotel staff was friendly and helpful. Everything in the room (air, TV, shower, lights, etc.) worked as they should.
Genuine Expedia guest review
Response by Hampton Inn Muskegon
Dear Julie, Thank you for taking the time to rate your experience with us! We are glad that overall you had a pleasant stay. We have a constantly rotating menu for breakfast and hope that you enjoy the options more next time around. Thank you again!! Sincerely, Robert Taylor, General Manager
Other trip Aug 19, 2014
Julie
US
5.0 / 5Outstanding
"Great!"
This was a very nice hotel. The room was very clean and the sheets were very fluffy and soft. I liked that the bath products were a name brand. The complimentary hot breakfast was yummy! Eggs, toast, waffles, potatoes!! Sooo good! The staff was very friendly too, as they laughed at my stupid jokes. The location is the only drawback. It's near shopping and restaurants but not a beach. Overall, great hotel!
Genuine Hotels.com guest review
Response by Hampton Inn Muskegon
Dear Traveler, Thank you so much for sharing your positive experience with us through Expedia. We are happy to hear you enjoyed so many aspects of your stay and look forward to seeing you again in the future. Kind Regards, Robert Taylor, General Manager
1 night trip with friends Aug 16, 2014
A Traveler
US
5.0 / 5Outstanding
"Great stay!"
Was the most pleasant experience. The room and bathroom were super clean. The bed was amazingly comfortable. The pool was heated and relaxing. Couldn't have asked for better.
Genuine Hotels.com guest review
Response by Hampton Inn Muskegon
Dear Lex, Thank you so much for your kind words regarding yours stay with us in August. We are so pleased to hear you enjoyed your time in Muskegon and hope you are able to visit us again. All the Best, Robert Taylor, General Manager
1 night business trip Aug 14, 2014
Lex
US
5.0 / 5Outstanding
"Great stay"
Beautiful hotel we loved the room Bath wonderful Breakfast average Waffle iron didn't work well:(
Genuine Hotels.com guest review
Response by Hampton Inn Muskegon
Dear Traveler, We are pleased to hear you had an over all great stay. Thank you for taking the time to let us know how we are doing. Sincerely, Robert Taylor, General Manager
1 night trip Aug 9, 2014
A Traveler
US
1.0 / 5Poor
"Early Morning"
I just can't stay here again. I got an unrequested wake-up call at 5:20 am the first morning. Not ideal with two small kids, but mistakes happen. I told the front desk and they told me I was being put on the "Do Not Disturb" list. The next morning I got the exact same 5:20 call. When I told the front desk, again, I did not get as much as an apology. I paid $160 a night for that?
Genuine Hotels.com guest review
2 night trip Jul 27, 2014
Kyle
US
5.0 / 5Outstanding
"Clean, comfortable and convenient"
The staff was very nice during check in. The room was clean and bed was very comfortable. The breakfast was good. Te selection of food items was what you would expect from a Hampton Inn continental breakfast. (Fruit, yogurt, muffins, bagels, donuts, oatmeal, eggs, biscuits & gravy, waffles)
Genuine Hotels.com guest review
Response by Hampton Inn Muskegon
Hello Traveler, It is wonderful to hear that you had such a pleasant experience with our staff and breakfast options while staying with us. Thank you for taking the time to share your thoughts on Expedia!! All the Best, Robert Taylor, General Manager
1 night trip Jul 25, 2014
A Traveler
US
5.0 / 5Outstanding
"Perfect"
The room was spacious and one of the few times where the fitness room was truly a functional, well equipped fitness room with working equipment etc. Truly a great workout room. The breakfast in the morning was terrific! Hotel room was quiet and clean.
Genuine Hotels.com guest review
Response by Hampton Inn Muskegon
Dear Kimberly, We are so pleased that you enjoyed your stay with us and furthermore had the opportunity to make use of our beautiful fitness area. Thank you for your wonderful review. We look forward to your next stay. Sincerely, Robert Taylor, General Manager
1 night romance trip Jul 22, 2014
Kimberly
US
5.0 / 5Outstanding
"Great stay and close to shopping"
Our stay was great! We were able to walk to shopping and the area has everything handy!!
Genuine Hotels.com guest review
Response by Hampton Inn Muskegon
Hello Patty, I just wanted to thank you for taking the time to review our hotel. We are so glad to hear you had a pleasant stay and found our location satisfactory. We hope you enjoy the rest of your summer! All the best, Robert Taylor, General Manager
1 night trip Jul 18, 2014
Patty
US
5.0 / 5Outstanding
"Baseball tournament"
Great room, good food and room was really clean and comfortable!
Genuine Expedia guest review
Response by Hampton Inn Muskegon
Dear Traveler, We are so glad you enjoyed your stay. All the best, Robert Taylor, General Manager
Other trip Jul 14, 2014
A Traveler
US
5.0 / 5Outstanding
We loved our time at your hotel. Very near our family get to gather. Lots of shopping in the area. Thanks.
Genuine Hotels.com guest review
Response by Hampton Inn Muskegon
Dear James, Thank you for the positive review! We very much appreciate your feedback. -Robert Taylor, General Manager
1 night family trip Jun 28, 2014
james kalmbach
US
5.0 / 5Outstanding
"Behind a mall & lots of resturants"
I love Hampton Inns for their clean rooms, indoor pool and wonderful complementary breakfast. This one has an odd location; behind a Target store.
Genuine Hotels.com guest review
Response by Hampton Inn Muskegon
Hello Phyllis, Thank you so much for your feedback! -Robert Taylor, General Manager
1 night family trip Jun 22, 2014
Phyllis
US
4.0 / 5Excellent
"Norton Shores"
Convenient location, away from lake, but close to highways
Genuine Hotels.com guest review
Response by Hampton Inn Muskegon
Dear Traveler, Thank you for taking the time to rate your stay with us through Expedia. We are glad you found our location convenient and hopefully you had the opportunity to visit one or more of our nearby beaches here in Muskegon or Grand Haven. Enjoy the rest of your summer! Sincerely, Robert Taylor, General Manager
1 night family trip Jun 14, 2014
wtwebb
US
5.0 / 5Outstanding
"Had a wonderful weekend!"
I would definite stay here again or recommend it to friends! The people were so friendly and helpful at all times!
Genuine Hotels.com guest review
Response by Hampton Inn Muskegon
Dear Angela, Thank you so much for thinking of us and taking the time to review your stay through Expedia. I will be sure to pass on your kind comments to our front desk staff and house keepers. We certainly hope you able to stay with us in the future. Sincerely, Robert Taylor, General Manager
3 night business trip Jun 13, 2014
Angela_H
US
4.0 / 5Excellent
"Very nice"
Hotel was what you expect. No disappointments, no frills. Overall it was a good experience.
Genuine Hotels.com guest review
Response by Hampton Inn Muskegon
Dear Traveler, Thank your for taking time to review our hotel. We are glad you enjoyed your stay! Sincerely, Robert Taylor, General Manager
3 night trip with friends Jun 13, 2014
A Traveler
US
5.0 / 5Outstanding
"Good place to stay"
Hotel staff was friendly, room very comfortable and clean.
Genuine Hotels.com guest review
Response by Hampton Inn Muskegon
Dear Traveler! Thank you for the positive review. Glad to hear you had a great stay! Best, Robert Taylor, General Manager
4 night trip May 31, 2014
A Traveler
US
4.0 / 5Excellent
"Hampton Inn stay"
I was surprised no fans in bathroom for steam of mirrors and circulation of air. Other than that it was a pleasant weekend
Genuine Hotels.com guest review
Response by Hampton Inn Muskegon
Dear Julia, Thank you for taking a moment to share your thoughts with us. We are glad you had an overall pleasant stay despite the ventilation. Our hotel is designed for automatic circulation in the bathrooms, which is why there is an absence of manual fans in this area. It is a newer concept, and we very much appreciate your review. Sincerely, Robert Taylor, General Manager
1 night trip May 31, 2014
Julia
US
3.0 / 5Good
"Close to shopping"
The hotel itself was very nice and clean. The pool area was really nice. I especially like the breakfast (obvious included in the price.) However, my biggest complaint is that we didn't sleep very well. The surrounding people were up until all hours of the night (I.e. 2 a.m.) slamming doors. I think there should be a rule that people are in their rooms by a certain time. I won't be taking my child to another Hampton Inn if all the doors are this loud.
Genuine Hotels.com guest review
Response by Hampton Inn Muskegon
Dear Suzie, I want to begin by apologizing for the door slamming that occurred during your stay. While we can not enforce that our guests be in house at a particular time, we do our best to conduct property walks and ensure that disturbances are kept to a minimum. We are however, happy to hear that your enjoyed our accommodations and wish you a peaceful stay in the future. Thank you, Robert Taylor, General Manager
1 night family trip May 24, 2014
Suzie
US
5.0 / 5Outstanding
Everything was great except they had the pool down the entire Memorial Day weekend.. A pool is a must when I book a hotel for the kids.
Genuine Hotels.com guest review
Response by Hampton Inn Muskegon
Dear Guest, Thank you so much for the positive review. I sincerely apologize for the status of the pool during your stay. While we do everything we can to make sure the pool is maintained at all times, ensuring guest safety is always our top priority. It would be our pleasure for you and your family to be able to fully enjoy our pool and spa during you next visit. Thank you again for taking time to send us your thoughts. Best, Robert Taylor General Manager
3 night trip May 23, 2014
Don
US
5.0 / 5Outstanding
"Only a one night stay but well worth it"
I was in the area only for an evening as I attended a graduation party. The staff was very pleasant when I arrived, took the time to answer questions for my family and I about the hotel and breakfast the next morning, and they even leave sticky notes to let you know the room is freshly cleaned and by whom. It may seem a little silly, but it lets you know that they are trying their best for customer satisfaction. The bathroom was actually quite large, and the beds more comfortable than you really anticipate from a hotel. The pool was a little disappointing, as it was a little small and there were tons of kids in it o.O along with a very strong smell of chlorine, but since this was just an overnight stay, it didn't bother me overmuch. Overall, I would stay at the Hampton again the next time I'm in the Grand Haven/Norton Shores area.
Genuine Expedia guest review
Response by Hampton Inn Muskegon
Dear Traveler, We are grateful for your review recent stay with us. I am so glad we were able to meet and exceed your expectations during your stay in all aspects except for the pool. We love that we are able to offer an clean indoor area that our guests can swim, relax, and enjoy; unfortunately, that does make for some crowded nights in the spa area. Thank you again for your feedback. Sincerely, Robert Taylor General Manager
Other trip May 26, 2014
A Traveler
US
5.0 / 5Outstanding
"Enjoyable stay"
I truely enjoy the breakfast layout
Genuine Hotels.com guest review
Response by Hampton Inn Muskegon
Dear Traveler, We are glad to hear you had a positive stay were able to take advantage of features from our newly designed breakfast area. Thank you for taking the time to let us know how we are doing. Sincerely Robert Taylor, General Manager
2 night trip with friends Apr 25, 2014
Smith
US
5.0 / 5Outstanding
"Last minute"
What a great place to stay, only wish I had more time to enjoy the indoor pool.
Genuine Expedia guest review
Response by Hampton Inn Muskegon
Dear Guest, It is always great to hear positive reviews from our travelers. We hope you get the opportunity to use our pool and spa during your next visit to our hotel. Thank you for taking the time to let us know how we are doing. Best, Robert Taylor General Manager
Other trip Apr 8, 2014
A Traveler
US
5.0 / 5Outstanding
"Awesome hotel close to everything"
The room was amazing! Room was clean and well taken care of. It would be nice to have a bigger hot tub in it - but it was relaxing after a long day at work.
Genuine Expedia guest review
Response by Hampton Inn Muskegon
Dear Traveler, We greatly appreciate you sharing your positive experience with us. It is wonderful that you had the opportunity to utilize the in-room whirlpool and relax. Although our in-room hot tubs are all the same dimensions, we do provide a full size pool and spa as well. Thank you again for your review. Regards, Robert Taylor General Manager
Other trip Apr 5, 2014
A Traveler
US
4.0 / 5Excellent
"Clean, convenient hotel"
Hotel was clean, desk clerk was polite. Not many options to choose from in Muskegon. This is on par with the Fairfield Inn right down the street. Recommend one of these two instead of going downtown.
Genuine Hotels.com guest review
Response by Hampton Inn Muskegon
Thank you for your feedback!
1 night trip Mar 11, 2014
A Traveler
US
4.0 / 5Excellent
"Nice hotel. Beds too soft"
We came in for the State Bowling Tournament and it was in a great location. Close to many places to eat and shop. Room want very nice. Granite countertops in the bathroom, very nice. Only issue we had were the beds were way too soft. We did not sleep well and I had back issues for a few days. Other than that, very nice. Would stay again.
Genuine Hotels.com guest review
Response by Hampton Inn Muskegon
Dear Kim, Thank you kindly for sharing your review with us on Expedia. We are glad to hear despite the softness of our Cloud 9 mattresses that the remainder of your stay with us was satisfactory. We are fortunate to be centrally located to many of the attractions in West Michigan and it is wonderful you had the opportunity to experience some of them while you were in town. Hope we are able to accommodate your comfort the next time you are in Muskegon. Sincerely, Robert Taylor General Manager
2 night trip Mar 7, 2014
Kim
US
5.0 / 5Outstanding
"Love the remodel"
The Jacuzzi drove us crazy the plug was so hard to get it to hold water and if you bumped it you might not ever get it back in. The desk person who checked us in was so nice but when we checked out and I told a different desk person about the tub she just didn't really seem to care when I told her about the Jacuzzi. This was our 4th or 5th stay we love the hotel. There was a hair in the Jacuzzi when we got there that I had to wipe out so that did not impress me.
Genuine Hotels.com guest review
Response by Hampton Inn Muskegon
Dear Guest, It is my sincere apology that you had trouble with your whirlpool during your stay. While we strive to make sure these issues do not occur, I want to thank you for making us aware of the tub so that we were able to correct the problem as soon as possible. We value your feedback, and as returning guests hope we are able provide 100% satisfaction upon your next visit at the Muskegon Hampton Inn. Thank you again. Sincerely, Robert Taylor General Manager
1 night romance trip Mar 8, 2014
A Traveler
US
5.0 / 5Outstanding
"Nice stay"
Great room clean and plenty of towels that were very fresh.
Genuine Hotels.com guest review
Response by Hampton Inn Muskegon
Dear Guest, We are pleased you enjoyed your room and had an overall pleasant stay with us at the Muskegon Hampton Inn. Thanks for the feedback! Robert Taylor General Manager
2 night trip Feb 28, 2014
Bowler from Holly
US
5.0 / 5Outstanding
"Better than expected!"
We were very impressed with the hotel, as a whole. We had the whirlpool suite and it was MUCH nicer than what was pictured on the internet. Our only complaint was that the noises from the hallway and other rooms traveled throughout. It was quite noisy most of the night.
Genuine Hotels.com guest review
Response by Hampton Inn Muskegon
Dear Traveler, Thank you for your recent stay with us at the Hampton Inn Muskegon and for taking the time to offer a review on hotels.com. I certainly appreciate hearing feedback from our guests, especially when they are letting us know we are delivering a stay that exceeds expectations! We actually just completed our renovation recently and we are in the process of updating the photography for the hotel so hopefully in the near future our pictures online will do us justice. Still, I am sorry about the noise you experienced from the hallways and we will look into the matter to see if there is anything we can do to alleviate that situation. I hope the next time you are staying in the area we can be of service to you again!
2 night romance trip Jan 24, 2014
C&B
US
5.0 / 5Outstanding
"So very nice!"
We had a great experience. Very friendly staff
Genuine Hotels.com guest review
Response by Hampton Inn Muskegon
We are glad you had such a pleasant stay with us. Thank you for your feedback.
2 night romance trip Jan 17, 2014
A Traveler
US
5.0 / 5Outstanding
"Personal"
This is a very nice facility. It is very clean and is in a nice quiet setting . This is our place of choice too stay when in Muskegon, but would like to have received a discount as pool area was not in working order.
Genuine Hotels.com guest review
Response by Hampton Inn Muskegon
Dear John, I appreciate you for taking the time to offer a review on hotels.com following your recent stay at the Hampton Inn Muskegon. I am glad that you regularly choose to stay with us when you visit the area and I do apologize for the pool being unavailable during your last visit. The pool itself was in need of re-painting and we also replaced the pool heater at that time. We always try to make sure any maintenance we do on the property will have a minimal impact on our guests and I am sorry that it happened to occur during your stay. Everything is up and running now and I hope your next visit will be everything you have come to expect from us here at the Hampton Inn.
1 night trip Jan 1, 2014
A Traveler
US
4.0 / 5Excellent
"Nice enough for a quick stay"
Our room was okay. The pillows are smaller than most hotels, but the beds were comfortable. Didn't like the hairdryer had to hand on the back of the bathroom door. And, there was no hook in the bathroom to put a hand towel except the back of the door, quite a distance from the sink. The hotel is hard to get to from westbound I-96.
Genuine Hotels.com guest review
1 night trip Oct 26, 2013
Joan
US
5.0 / 5Outstanding
very peaceful!!!! and cozy
Genuine Hotels.com guest review
Response by Hampton Inn Muskegon
Dear Traveler, Thank you for your recent stay with us at the Hampton Inn Muskegon! We are happy that you had an enjoyable stay with us and I look forward to having you back with us again soon!
1 night romance trip Sep 21, 2013
A Traveler
US
2.0 / 5Fair
"Not a good experience"
I was extremely disappointed with all aspects of my stay. I find it completely unacceptable that the hotel was unable to provide a blanket/comforter for the pull out bed. I was provided an extremely thin, scratchy, foam like blanket for my children to sleep with. I was told that I could have an empty duvet cover, but that was all that they had. After going down at 11:00 p.m. and complaining after already calling and requesting a blanket I never received a call back. After informing the lady at the front desk that I would be complaining the next day, I received a blanket at 11:15 p.m. The breakfast was not impressive at all and the pool was very disappointing as well. In addition to that there is no showering/changing area by the pool or the fitness room, only a toilet. I would not recommend this hotel.
Genuine Hotels.com guest review
Response by Hampton Inn Muskegon
Dear Jayme, I am terribly sorry you weren’t completely satisfied with your recent stay with us. We strive for 100% satisfaction for all of our guests and I am sorry that we failed you in that respect. Thank you for advising me of your problems though and I will make sure to address them with the staff to provide better service going forward. We will also look into the blankets we have available and see if a change can be made to a different type. We are always looking for ways to provide a better breakfast experience for our On the House Hot Breakfast and will continue to evaluate what we have to offer. I am sorry but our indoor pool was not designed to accommodate the extra space for additional changing or shower rooms. Again please accept my apologies since you did not enjoy your stay, I hope the next time you are in the area you will give us another chance to try and impress you. Sincerely, Robert Taylor General Manager Hampton Inn Muskegon
2 night family trip Aug 23, 2013
Jayme
US
3.0 / 5Good
"Typical Hampton"
Stuck back behind a Target strip mall, lots of very close shopping. Not far to beach, Hoffmaster St park was awesome.
Genuine Expedia guest review
Other trip Aug 11, 2013
Jen
US
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