All hotels in Norton Shores, Michigan, United States of America
1 room, 2 adults
You can collect Hotels.com® Rewards nights here1401 E Ellis Rd, Norton Shores, MI, 49444, United States of America, ‏‎855-238-1591
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4.5 / 5Excellent

Score breakdown (from 107 reviews)

Average rating for:

  • Cleanliness
    4.6
  • Service
    4.5
  • Comfort
    4.5
  • Condition
    4.5
  • Neighborhood
    4.4
3.0 / 5Good
  • Cleanliness
    2.0
  • Service
    3.0
  • Comfort
    4.0
  • Condition
    2.0
  • Neighborhood
    3.0
easy to see, difficult to get to. needs direction of signs. rooms were comfortable, carpeting difficult on the feet.
Genuine Hotels.com guest review
Response by Hampton Inn Muskegon
Dear Traveler, Thank you so much for your recent stay at the Hampton Inn, Muskegon. I know with our building set back away from the main cross street we can be difficult to find and we are looking into options available to us for better directional signage. I am sorry about the carpeting, I know it is showing its age but we have actually started a renovation during which we will be installing brand new flooring throughout the hotel. I hope you will be able to come back and visit us again soon to see all the changes we are making. Thank you again for your business and for offering your feedback, we love hearing from all of our guests to help us deliver a better experience every time. Sincerely, Robert Taylor General Manager, Hampton Inn Muskegon
1 night trip Jul 13, 2013
A Traveler
US
2.0 / 5Fair
"Bad Service"
  • Cleanliness
    1.0
  • Service
    1.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    4.0
The hotel was nice but after arriving we had a comedy of errors. This included a 6:30 wakeup call that we did not request (not good with two small kids on the day we were heading to Michigan Adventure). And when we came back at 9 pm our room had not been cleaned. They gave me a $5 giftcard to some restaurant for my troubles, but all I want is good service or a discount that will make a difference.
Genuine Hotels.com guest review
Response by Hampton Inn Muskegon
Dear Kyle, I am extremely sorry for the issues you encountered during your recent stay with us. I want every guest to leave our hotel extremely satisfied with their stay and I apologize that you we not. I will certainly look into the problem with the unrequested wake-up call and try to make sure it doesn’t happen to anybody else during their stay. I will also address your concerns with the staff as to the lack of housekeeping during your visit and how they can more properly address those concerns when brought to our attention. Thank you again for the feedback, input from guests like you is how we can improve our service going forward. I hope you will visit us again soon and give us an opportunity to better serve you. Sincerely, Robert Taylor General Manager
2 night family trip Jul 7, 2013
Kyle
US
4.0 / 5Excellent
"Very Nice Hotel. Extremely comfortable bed."
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    -
Wish they had movies available on demand. When you are staying one night out of town it can be pretty boring with nothing to watch in a hotel room. The hotel itself was clean, staff was very friendly, and the room was comfortable.
Genuine Expedia guest review
Response by Hampton Inn Muskegon
Dear Traveler, I wanted to thank you for your recent stay with us at the Hampton Inn, Muskegon and for taking the time to offer a review of our property. I appreciate all the feedback we get because it helps us to deliver a better experience for you, our guests. I can certainly appreciate wanting a few more entertainment options available to you directly in your room and that is something we can look into for the future to see if it is feasible for our property. We thank you for your suggestion as we are always looking for ways to better serve our guests. Please feel free to contact us if you have any other concerns and we hope to be of service to you again in the future. Sincerely, Robert Taylor General Manager, Hampton Inn Muskegon
Other trip Jul 6, 2013
A Traveler
US
3.0 / 5Good
  • Cleanliness
    4.0
  • Service
    3.0
  • Comfort
    4.0
  • Condition
    3.0
  • Neighborhood
    4.0
Their "fitness room" consisted of a treadmill and a stationary bike, tucked away in a closet like room, and a sign on the treadmill saying it was out of order. The pool closed before we could use the facility because of insurance reasons? There isn't a life guard on duty, how would a guest being in the pool cause anything to change insurance wise? For what was essential at our stay, the bed was comfortable and the rooms are very clean. The notes left on the night stand are a little creepy, but thanks for confirming that someone was in my room to tidy up and do linen changes
Genuine Hotels.com guest review
Response by Hampton Inn Muskegon
Dear Traveler, I wanted to thank you for your recent stay with us at the Hampton Inn, Muskegon and for taking the time to offer a review of our property. I appreciate all the feedback we get because it helps us to deliver a better experience for you, our guests. Our housekeepers try to offer a friendly touch to let our guests know we care that they are satisfied with the service on their rooms so hopefully you will expect them on a future stay. While the pool does not have a life guard on duty it is routinely patrolled by the staff during business hours and when the desk staff is preparing to leave for the day they need to shut the pool. I am very sorry about this inconvenience. As you noted the fitness room at our hotel is small and in need of updating but I have wonderful news on that topic. We are, in fact, scheduled to begin a major renovation shortly! We will be moving and expanding our fitness area and adding new cardio and weight training equipment. We will also be remodeling our breakfast and lobby area with a fresh new look and updating our guest bedrooms and bathrooms. We are very excited about all the changes we are about to make for our property and I hope the next time you come to our property we will be able to treat you to a whole new experience. Sincerely, Robert Taylor General Manager
2 night trip Jun 21, 2013
A Traveler
US
5.0 / 5Outstanding
"very nice hotel"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
This is a very nice hotel with friendly staff. The room was very clean and we will stay there again.
Genuine Expedia guest review
Other trip Jun 25, 2013
Beth
US
5.0 / 5Outstanding
"Close to malls and other shopping"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Very quiet at night although the hotel was obviously full. We were very happy with both nights of our stay.
Genuine Hotels.com guest review
2 night trip Jun 14, 2013
A Traveler
US
4.0 / 5Excellent
"weekend trip"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    4.0
A very nice hotel...clean and friendly staff. The breakfast choices were very good.
Genuine Hotels.com guest review
2 night trip May 31, 2013
A Traveler
US
5.0 / 5Outstanding
"Excellent Hotel service"
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    4.0
Excellent Hotel service
Genuine Hotels.com guest review
1 night trip Jun 13, 2013
A Traveler
US
5.0 / 5Outstanding
"Nice place"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Comfortable, clean, good service and staff, nice place
Genuine Hotels.com guest review
2 night trip Jun 7, 2013
Mike
US
4.0 / 5Excellent
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    3.0
Clean, well kept with nice linens. It was nicer than we had expected from reviews. A pleasant spot to stay
Genuine Hotels.com guest review
1 night business trip May 25, 2013
Judy
US
4.0 / 5Excellent
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    3.0
hotel is older but well maintained. could use some upgrades.
Genuine Hotels.com guest review
Response by Hampton Inn Muskegon
Dear Helen, I wanted to thank you for your recent stay with us at the Hampton Inn, Muskegon and for taking the time to offer a review of our property on hotels.com. I appreciate all the feedback we get because it helps us to deliver a better experience for you, our guests. As you noted our hotel is in need of updating but I have wonderful news on that topic. We are, in fact, scheduled to begin a major renovation shortly! We will be completely remodeling our breakfast and lobby area with a fresh new look, expanding our fitness area and adding new workout equipment, as well as updating our guest bedrooms and bathrooms. We are very excited about all the changes we are about to make for our property and I hope the next time you come to our property we will be able to treat you to a whole new experience. Thank you again and we look forward to having you back. Sincerely, Robert Taylor General Manager
2 night family trip Apr 26, 2013
helen
US
5.0 / 5Outstanding
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Staff was very accommodating and helpful with questions and also advice for futures visits.
Genuine Hotels.com guest review
2 night trip Mar 22, 2013
Debbie
US
5.0 / 5Outstanding
"Great place"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
This was the third time we have stayed here. Seems to be the place for hockey families also just wish the parents and kids had manners and were quiet at nite. We had kids jumping above us at 10:00p.m. and hockey kids going in and out slamming doors at 11:30 p.m. finally had to call the manager. It is the cleanest hotel we have ever stayed in. Beds are wonderful, close to shopping and restaurants. We were here for our 28th wedding anniversary we will be back but will request a room away from hockey kids.
Genuine Hotels.com guest review
1 night trip Mar 9, 2013
A Traveler
US
5.0 / 5Outstanding
"Nice Hampton-clean, friendly"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    4.0
We had a need to be in Muskegon and this Hampton Inn is very nice. Clean, with very pleasant staff.
Genuine Hotels.com guest review
1 night business trip Nov 23, 2012
Kate
US
5.0 / 5Outstanding
"Very comfortable"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
We were very pleased with our accommodations. Clean rooms, comfortable bed, nice room size, large bath and nice to have not only a frig but a microwave. Pleasant staff and a wonderful contential breakfast that offered a long breakfast time. We were also given a late check out time. We will stay again in the future.
Genuine Hotels.com guest review
2 night trip Oct 12, 2012
A Traveler
US
5.0 / 5Outstanding
"A lot for the money"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
I would definitely recommend this hotel. The full breakfast was well-done with many choices. The King size room was spacious, clean, & included a fridge and microwave. My husband really enjoyed the flat screen HD TV.
Genuine Hotels.com guest review
2 night trip Oct 12, 2012
Jill
US
3.0 / 5Good
"good location"
  • Cleanliness
    3.0
  • Service
    1.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    4.0
The location was good, easy to find nearby several resturants. lacked area guides maps etc.to help guests.. Front desk clerk who checked us in was snippy. pool was cold and we were asked to leave the pool before 10 p.m. We would stay somewhere else next time..
Genuine Hotels.com guest review
1 night family trip Oct 13, 2012
family getaway
US
5.0 / 5Outstanding
"very satisfied except"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    3.0
A 5 star rating on everything except for the closeness of US 31. I should mention the nearby malls and shopping centers are outstanding.
Genuine Hotels.com guest review
1 night family trip Sep 15, 2012
A Happy Senior
US
4.0 / 5Excellent
"Overall Good Experience"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
Very polite; clean room; nothing fancy; make sure you are down for breakfast by 10:00 am or its gone!
Genuine Expedia guest review
Other trip Sep 3, 2012
A Traveler
US
5.0 / 5Outstanding
"I would stay again..."
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Very pleasant and professional establishment...
Genuine Hotels.com guest review
1 night trip Aug 18, 2012
Matthew
US
5.0 / 5Outstanding
"Worth The Money"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    5.0
  • Neighborhood
    5.0
For only a few bucks more than other hotels in the area, we knew of Hampton Inn's reputation as a quality hotel and were not disappointed.
Genuine Hotels.com guest review
1 night romance trip Aug 17, 2012
A Traveler
US
5.0 / 5Outstanding
"Good choice for everyone."
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
This hotel was very clean and comfortable. It had a great hot breakfast including protein selections, not just carbs and sugar like many hotels. It was easy to access, and is close to shopping and entertainment.
Genuine Expedia guest review
Other trip Aug 13, 2012
Lynn
US
4.0 / 5Excellent
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    4.0
nice clean room. great staff
Genuine Hotels.com guest review
2 night trip Jun 29, 2012
larry
US
5.0 / 5Outstanding
"Great overnight stop!"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Great bed! Lovely accommodations! Very nice breakfast bar. Fresh fruit, hot cereal. I will continue to use Hampton Inns.
Genuine Expedia guest review
Other trip Jun 28, 2012
A Traveler
US
5.0 / 5Outstanding
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Worked very well for our one night in the area. There are many restaurants and stores nearby. The hotel was clean and pleasant. Breakfast was well stocked and the woman working the service area worked hard to keep everything clean.
Genuine Hotels.com guest review
1 night trip Jun 16, 2012
A Traveler
US
5.0 / 5Outstanding
"Loved My Stay"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Great staff! Nice rooms & good food. :-) Will definitely plan to return. Was in the area on business, but took some off-hours to explore Lake Muskegon/Lake Michigan via bike and Grand Haven via roller blades.
Genuine Hotels.com guest review
1 night business trip Jun 15, 2012
Robyn
US
5.0 / 5Outstanding
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    5.0
I enjoyed staying here, nice place...the only problem I had, the treadmill was out-of-order, which is something I like to do, run on the treadmill. Other than that, everything was top notch.
Genuine Hotels.com guest review
4 night trip Jun 11, 2012
A Traveler
US
5.0 / 5Outstanding
"Great place to stay!!"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
The staff was very nice and helpful. The hotel was very clean.
Genuine Hotels.com guest review
3 night trip Jun 7, 2012
Jan
US
4.0 / 5Excellent
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    4.0
...very courteous and helpful staff, we were there with the 2012 Hot Rod Power Tour and at least 100 other classic cars. Very safe environment. We enjoyed our stay.
Genuine Hotels.com guest review
Response by Hotel Management
Thank you very much for taking the time to fill out the survey on hotels.com in regards to your recent stay at the Muskegon Hampton Inn. Feedback from great guests such as your self helps us to improve and provide the excellent service that Hilton is known worldwide for. The management and staff at the Hampton Inn were very happy to hear you had a great stay! We hope to see the Hot Rod Power Tour again!!!!
1 night trip Jun 2, 2012
69 Z28
US

The following reviews were posted by hotels.com guests from other countries:

3.0 / 5Good
"Buen lugar"
  • Cleanliness
    3.0
  • Service
    3.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    -
Me pareció un lugar confortable, limpio para viaje de trabajo. Cercano a centro comercial y restaurantes. Nada fancy
Genuine Expedia guest review
Other trip Oct 14, 2014
A Traveler
MX
5.0 / 5Outstanding
"Prima"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Goed hotel. Wel naast US31, geeft wat nachtelijke overlast met verkeer. Nabij mall en voorzieningen. Vergeet michigan adventure niet voor de kinderen!
Genuine Hotels.com guest review
Response by Hampton Inn Muskegon
Dear Traveler, We are so happy you had an overall pleasant stay with us! Thank you for taking the time to review our hotel. All the Best, Robert Taylor, General Manager
1 night trip Aug 22, 2014
A Traveler
NL
4.0 / 5Excellent
  • Cleanliness
    4.0
  • Service
    3.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    4.0
Genuine Hotels.com guest review
2 night family trip Mar 6, 2015
Katherine
US
5.0 / 5Outstanding
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Genuine Hotels.com guest review
2 night romance trip Feb 13, 2015
lynda
US
1.0 / 5Poor
  • Cleanliness
    5.0
  • Service
    1.0
  • Comfort
    2.0
  • Condition
    3.0
  • Neighborhood
    5.0
Genuine Hotels.com guest review
2 night trip with friends Aug 23, 2014
A Traveler
US
5.0 / 5Outstanding
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Genuine Hotels.com guest review
2 night family trip Aug 8, 2014
A Traveler
US
4.0 / 5Excellent
  • Cleanliness
    4.0
  • Service
    3.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    4.0
Genuine Hotels.com guest review
3 night family trip Aug 7, 2014
A Traveler
US
5.0 / 5Outstanding
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    4.0
Genuine Hotels.com guest review
1 night trip Aug 2, 2014
A Traveler
US
4.0 / 5Excellent
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    3.0
  • Condition
    4.0
  • Neighborhood
    4.0
Genuine Hotels.com guest review
2 night trip Jun 18, 2014
A Traveler
US
5.0 / 5Outstanding
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Genuine Hotels.com guest review
Response by Hampton Inn Muskegon
Thank you for your feedback ! We are so glad you enjoyed your stay!
3 night trip May 29, 2014
A Traveler
US
5.0 / 5Outstanding
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Genuine Hotels.com guest review
Response by Hampton Inn Muskegon
Dear Anne, Thank you for the positive response. Best, Robert Taylor - General Manager
2 night trip Apr 25, 2014
Anne
US
5.0 / 5Outstanding
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Genuine Hotels.com guest review
Response by Hampton Inn Muskegon
Thank you for your feedback.
1 night trip Dec 6, 2013
A Traveler
US
5.0 / 5Outstanding
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Genuine Expedia guest review
Response by Hampton Inn Muskegon
Thank you for your feedback.
Other trip Dec 1, 2013
A Traveler
US
5.0 / 5Outstanding
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    5.0
Genuine Hotels.com guest review
1 night trip Oct 19, 2013
A Traveler
US
5.0 / 5Outstanding
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Genuine Hotels.com guest review
Response by Hampton Inn Muskegon
Thank you for your recent stay with us at the Hampton Inn Muskegon! We appreciate your feedback!
1 night trip with friends Sep 21, 2013
Nadine
US
5.0 / 5Outstanding
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Genuine Hotels.com guest review
Response by Hampton Inn Muskegon
Thank you for your recent stay with us - We appreciate the feedback!
2 night family trip Aug 16, 2013
A Traveler
US
4.0 / 5Excellent
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    4.0
Genuine Hotels.com guest review
Response by Hampton Inn Muskegon
Thank you for your recent stay with us - We appreciate the feedback!
1 night trip Jul 13, 2013
A Traveler
US
3.0 / 5Good
  • Cleanliness
    3.0
  • Service
    3.0
  • Comfort
    2.0
  • Condition
    3.0
  • Neighborhood
    3.0
Genuine Hotels.com guest review
Response by Hampton Inn Muskegon
Thank you for your recent stay with us - We appreciate the feedback!
2 night trip Jul 11, 2013
A Traveler
US
4.0 / 5Excellent
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    5.0
  • Neighborhood
    1.0
Genuine Hotels.com guest review
Response by Hampton Inn Muskegon
Thank you for your recent stay with us - We appreciate the feedback!
3 night trip Jul 12, 2013
A Traveler
US
5.0 / 5Outstanding
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Genuine Hotels.com guest review
Response by Hampton Inn Muskegon
Thank you for your recent stay with us - We appreciate the feedback!
1 night business trip Jun 27, 2013
A Traveler
US
3.0 / 5Good
  • Cleanliness
    4.0
  • Service
    2.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    3.0
Genuine Hotels.com guest review
3 night family trip Jun 14, 2013
A Traveler
US
Reviews and ratings contained within this site are the subjective opinions of customers and suppliers; they do not represent or reflect Hotels.com’s position. Neither Hotels.com nor the parties involved in providing review content shall be held liable for any damages of any sort resulting from use of these reviews