Comfortable, clean, good service and staff, nice placeGenuine Hotels.com guest review
Clean, well kept with nice linens. It was nicer than we had expected from reviews. A pleasant spot to stayGenuine Hotels.com guest review
hotel is older but well maintained. could use some upgrades.Genuine Hotels.com guest review
Response by Hampton Inn Muskegon Dear Helen, I wanted to thank you for your recent stay with us at the Hampton Inn, Muskegon and for taking the time to offer a review of our property on hotels.com. I appreciate all the feedback we get because it helps us to deliver a better experience for you, our guests. As you noted our hotel is in need of updating but I have wonderful news on that topic. We are, in fact, scheduled to begin a major renovation shortly! We will be completely remodeling our breakfast and lobby area with a fresh new look, expanding our fitness area and adding new workout equipment, as well as updating our guest bedrooms and bathrooms. We are very excited about all the changes we are about to make for our property and I hope the next time you come to our property we will be able to treat you to a whole new experience. Thank you again and we look forward to having you back. Sincerely, Robert Taylor General Manager
Staff was very accommodating and helpful with questions and also advice for futures visits.Genuine Hotels.com guest review
This was the third time we have stayed here. Seems to be the place for hockey families also just wish the parents and kids had manners and were quiet at nite. We had kids jumping above us at 10:00p.m. and hockey kids going in and out slamming doors at 11:30 p.m. finally had to call the manager. It is the cleanest hotel we have ever stayed in. Beds are […] wonderful, close to shopping and restaurants. We were here for our 28th wedding anniversary we will be back but will request a room away from hockey kids. Read moreGenuine Hotels.com guest review
"Nice Hampton-clean, friendly"
We had a need to be in Muskegon and this Hampton Inn is very nice. Clean, with very pleasant staff.Genuine Hotels.com guest review
We were very pleased with our accommodations. Clean rooms, comfortable bed, nice room size, large bath and nice to have not only a frig but a microwave. Pleasant staff and a wonderful contential breakfast that offered a long breakfast time. We were also given a late check out time. We will stay again in the future.Genuine Hotels.com guest review
"A lot for the money"
I would definitely recommend this hotel. The full breakfast was well-done with many choices. The King size room was spacious, clean, & included a fridge and microwave. My husband really enjoyed the flat screen HD TV.Genuine Hotels.com guest review
The location was good, easy to find nearby several resturants. lacked area guides maps etc.to help guests.. Front desk clerk who checked us in was snippy. pool was cold and we were asked to leave the pool before 10 p.m. We would stay somewhere else next time..Genuine Hotels.com guest review
"very satisfied except"
A 5 star rating on everything except for the closeness of US 31. I should mention the nearby malls and shopping centers are outstanding.Genuine Hotels.com guest review
"Overall Good Experience"
Very polite; clean room; nothing fancy; make sure you are down for breakfast by 10:00 am or its gone!Genuine Expedia guest review
"I would stay again..."
Very pleasant and professional establishment...Genuine Hotels.com guest review
"Worth The Money"
For only a few bucks more than other hotels in the area, we knew of Hampton Inn's reputation as a quality hotel and were not disappointed.Genuine Hotels.com guest review
"Good choice for everyone."
This hotel was very clean and comfortable. It had a great hot breakfast including protein selections, not just carbs and sugar like many hotels. It was easy to access, and is close to shopping and entertainment.Genuine Expedia guest review
nice clean room. great staffGenuine Hotels.com guest review
"Great overnight stop!"
Great bed! Lovely accommodations! Very nice breakfast bar. Fresh fruit, hot cereal. I will continue to use Hampton Inns.Genuine Expedia guest review
Worked very well for our one night in the area. There are many restaurants and stores nearby. The hotel was clean and pleasant. Breakfast was well stocked and the woman working the service area worked hard to keep everything clean.Genuine Hotels.com guest review
"Loved My Stay"
Great staff! Nice rooms & good food. :-) Will definitely plan to return. Was in the area on business, but took some off-hours to explore Lake Muskegon/Lake Michigan via bike and Grand Haven via roller blades.Genuine Hotels.com guest review
I enjoyed staying here, nice place...the only problem I had, the treadmill was out-of-order, which is something I like to do, run on the treadmill. Other than that, everything was top notch.Genuine Hotels.com guest review
"Great place to stay!!"
The staff was very nice and helpful. The hotel was very clean.Genuine Hotels.com guest review
...very courteous and helpful staff, we were there with the 2012 Hot Rod Power Tour and at least 100 other classic cars. Very safe environment. We enjoyed our stay.Genuine Hotels.com guest review
Response by Hampton Inn Muskegon Thank you very much for taking the time to fill out the survey on hotels.com in regards to your recent stay at the Muskegon Hampton Inn. Feedback from great guests such as your self helps us to improve and provide the excellent service that Hilton is known worldwide for. The management and staff at the Hampton Inn were very happy to hear you had a great stay! We hope to see the Hot Rod Power Tour again!!!!
The staff was so nice. The room was very nice. This was a very nice hotel and we plan to stay there again.Genuine Expedia guest review
Hotel was very conveniently located near shopping, was very clean, staff was friendly, pool/sauna was high quality. Only complaint was that the overall hotel was a bit on the warm side, necessitating use of airconditioner, making the air a bit dry.Genuine Hotels.com guest review
Response by Hampton Inn Muskegon Thank you very much for taking the time to fill out the survey on hotels.com in regards to your recent stay at the Muskegon Hampton Inn. Feedback from great guests such as your self helps us to improve and provide the excellent service that Hilton is known worldwide for. The management and staff at the Hampton Inn were very happy to hear you had a great stay! We were able to take care of the heating and cooling issue we were experiencing during your stay. We apologize for any disatisfaction this may have caused. Thank you again for your feed back. We look forward to providing that same great service in the future! Thank you,
Staff very friendly and accommodatingGenuine Hotels.com guest review
Decent place for a one-night stay; the staff was incredibly friendly and helpful. The location isn't bad, but the outrageous taxi rates in the area mean you'll be driving yourself wherever you want to go. Located near a few of the standard roadside restaurants and a small shopping center made it a nice place to pass an evening.Genuine Hotels.com guest review
pool was seemed bigger and nicer than other Hamptons that we've stayed at. Weekend stay hotel was not busy. True to Hampton Inn the place was in good condition and clean.Genuine Hotels.com guest review
Our experience at the Norton Shores Hampton Inn location was most enjoyable. The staff was friendly and courteous, and our room was more than adequate for 2 people. The bathroom had plenty of room with additional counter space, a hair dryer, more than enough towels, and an easy-to-work shower. The hot and cold buffet breakfast was plentiful with a nice […] variety. Read moreGenuine Expedia guest review
Goed hotel. Wel naast US31, geeft wat nachtelijke overlast met verkeer. Nabij mall en voorzieningen. Vergeet michigan adventure niet voor de kinderen!Genuine Hotels.com guest review
Response by Hampton Inn Muskegon Dear Traveler, We are so happy you had an overall pleasant stay with us! Thank you for taking the time to review our hotel. All the Best, Robert Taylor, General Manager
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