"very satisfied except"
A 5 star rating on everything except for the closeness of US 31. I should mention the nearby malls and shopping centers are outstanding.Genuine Hotels.com guest review
"Overall Good Experience"
Very polite; clean room; nothing fancy; make sure you are down for breakfast by 10:00 am or its gone!Genuine Expedia guest review
"I would stay again..."
Very pleasant and professional establishment...Genuine Hotels.com guest review
"Worth The Money"
For only a few bucks more than other hotels in the area, we knew of Hampton Inn's reputation as a quality hotel and were not disappointed.Genuine Hotels.com guest review
"Good choice for everyone."
This hotel was very clean and comfortable. It had a great hot breakfast including protein selections, not just carbs and sugar like many hotels. It was easy to access, and is close to shopping and entertainment.Genuine Expedia guest review
nice clean room. great staffGenuine Hotels.com guest review
"Great overnight stop!"
Great bed! Lovely accommodations! Very nice breakfast bar. Fresh fruit, hot cereal. I will continue to use Hampton Inns.Genuine Expedia guest review
Worked very well for our one night in the area. There are many restaurants and stores nearby. The hotel was clean and pleasant. Breakfast was well stocked and the woman working the service area worked hard to keep everything clean.Genuine Hotels.com guest review
"Loved My Stay"
Great staff! Nice rooms & good food. :-) Will definitely plan to return. Was in the area on business, but took some off-hours to explore Lake Muskegon/Lake Michigan via bike and Grand Haven via roller blades.Genuine Hotels.com guest review
I enjoyed staying here, nice place...the only problem I had, the treadmill was out-of-order, which is something I like to do, run on the treadmill. Other than that, everything was top notch.Genuine Hotels.com guest review
"Great place to stay!!"
The staff was very nice and helpful. The hotel was very clean.Genuine Hotels.com guest review
...very courteous and helpful staff, we were there with the 2012 Hot Rod Power Tour and at least 100 other classic cars. Very safe environment. We enjoyed our stay.Genuine Hotels.com guest review
Response by Hampton Inn Muskegon Thank you very much for taking the time to fill out the survey on hotels.com in regards to your recent stay at the Muskegon Hampton Inn. Feedback from great guests such as your self helps us to improve and provide the excellent service that Hilton is known worldwide for. The management and staff at the Hampton Inn were very happy to hear you had a great stay! We hope to see the Hot Rod Power Tour again!!!!
The staff was so nice. The room was very nice. This was a very nice hotel and we plan to stay there again.Genuine Expedia guest review
Hotel was very conveniently located near shopping, was very clean, staff was friendly, pool/sauna was high quality. Only complaint was that the overall hotel was a bit on the warm side, necessitating use of airconditioner, making the air a bit dry.Genuine Hotels.com guest review
Response by Hampton Inn Muskegon Thank you very much for taking the time to fill out the survey on hotels.com in regards to your recent stay at the Muskegon Hampton Inn. Feedback from great guests such as your self helps us to improve and provide the excellent service that Hilton is known worldwide for. The management and staff at the Hampton Inn were very happy to hear you had a great stay! We were able to take care of the heating and cooling issue we were experiencing during your stay. We apologize for any disatisfaction this may have caused. Thank you again for your feed back. We look forward to providing that same great service in the future! Thank you,
Staff very friendly and accommodatingGenuine Hotels.com guest review
Decent place for a one-night stay; the staff was incredibly friendly and helpful. The location isn't bad, but the outrageous taxi rates in the area mean you'll be driving yourself wherever you want to go. Located near a few of the standard roadside restaurants and a small shopping center made it a nice place to pass an evening.Genuine Hotels.com guest review
pool was seemed bigger and nicer than other Hamptons that we've stayed at. Weekend stay hotel was not busy. True to Hampton Inn the place was in good condition and clean.Genuine Hotels.com guest review
Our experience at the Norton Shores Hampton Inn location was most enjoyable. The staff was friendly and courteous, and our room was more than adequate for 2 people. The bathroom had plenty of room with additional counter space, a hair dryer, more than enough towels, and an easy-to-work shower. The hot and cold buffet breakfast was plentiful with a nice […] variety. Read moreGenuine Expedia guest review
Good stay. Breakfast was not good. I liked the new black and white pictures on the rooms entrances, elevator door, etc.... except the retired woman traveler cheering the hip hip hooray on the bed. How am I supposed to get my kid not to jump on the bed when they got this posted all over :)Genuine Hotels.com guest review
"Difficult to find but worth the effort."
Went to Michigan Adventures, nice clean hotel. WiFi worked good. Breakfast was good with waffles, eggs, and meat and of course, the usual continental choices. Staff was very helpful. Near mall, shopping centers and many places to eat. I highly recommend this hotel.Genuine Hotels.com guest review
"Nice Hotel for Business Stay"
08/15/14 Lindsay C Fredericksburg, United States
Stayed one night on business with co-workers; asked the front desk for a restaurant recommendation and she sent us to the Lake House - great food & atmosphere! The fitness center was one of the best I've seen in my travels - good equipment, and more than just 2 treadmills in a closet. Much appreciated!
"Clean and secure"
08/12/14 Ann R McBain, United States
We planned a last minute trip and could only find a few hotels available. The Hampton was pricey but it was extremely clean, friendly and was secure. The breakfast provided was above standard fare. The pool looked clean and the whole atmosphere was enjoyable.
"Nice for a overnight stay"
08/11/14 Kathe H Ann Arbor
Hotel was a nice place to stay overnight. Room was clean and the halls were quiet during the night. We had to leave at 5:00am so we went to sleep early and appreciated the quietness of the hall. There was a large group on our floor with lots of kids. I appreciated the manager reminding the kids to not run through the halls and to keep it quiet.
"Hampton Inn, Muskegon, MI"
08/06/14 Don J Troy, United States
Hotel overall was very good. Breakfast foods were mediocre (scrambled eggs tasted like they were made from some liquid product) Our room was near elevator and hallway sounds were loud. Room was very expensive for overall amenities of both room and hotel.
08/05/14 Indiantraveler Los Angeles
We stayed here overnight while in town for a meeting. The location was hard to find becaue there is a freeway on one side and Target in the front. Once you find it, you don't here the freeway noise. Really nice gym and an indoor pool. The room was really clean and comfortable. They had a blind and a curtain on the window. The curtain still didn't close well, I think one of the hook was out. The screen outside the window had hole but it didn't matter. THe bathroom door was a little chipped at teh botoom but all minor stuff. The bathroom had a small sink but had a counter with Vanity stool for putting make up etc. The breakfast was great. They didn't have salsa but had hot sauce (no, not Tabosco) that was great. I like the Frank's hot sauce, may have to go buy it for home. In the lobby, they had a variety of different teas. Gentleman at front desk was helpful.
08/04/14 Mary L Berkley, United States
Super location, breakfast, and all around facility and staff. Would recommend for both business and family travel. Clean rooms and great service. Traveled with another family- 2 rooms- both families had a great check in, check out, and overall stay. We traveled quite a bit in the past few months and this property definitely delivered a great stay (based on our other travels, a great stay when traveling with more than one family is not easy to do!)
"Use to be better"
07/27/14 Gary G Cambridge, Canada
I stay at this hotel many time per year since it is close to my Michigan office. It use to be an excellent hotel with friendly, helpful staff but lately has had technical problems (TV, Internet, water temperature, A/C not working) which have not been resolved.
07/22/14 Pamela F Alma, Michigan
Hotel was very clean, staff was very friendly, great breakfast. Located close to shopping, restaurants and airport. We have stayed here 4 times. Pool is very clean. Hotel is newly renovated you won't be disappointed if you stay there. We stayed once when there was a kids hockey team there they were a bit loud called the staff it was quiet after that.
"Nice hotel, sub-par staff"
07/22/14 mrswally5008 Stow, Ohio
The room was very nice, beds were comfortable, bathrooms were clean. We reported a problem with our television and were basically ignored the first two days. We did receive compensation for one night's stay and offered a different room the night before we checked out, but the problem was never resolved. Had the feeling nothing would have been done if we hadn't continued to complain.
"Great place to stay!"
07/22/14 Lisa M Toledo, United States
Front desk was great, food at breakfast was over the top! All hotels need to get over complimentary breakfast and serve what the Hampton Inn does. Overall the stay was nice- room was great! And we really liked the lobby area - comfortable to hang out in after a long day with friends.
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