"Lovely hotel, nice staff"
Wish I was staying longerGenuine Hotels.com guest review
"very reasonable hotel"
good location,very comfortable ,excellent staff.Genuine Hotels.com guest review
"Fantastic service, friendly and helpful staff"
Very good service, all staff from reception to bar and waiting staff were very pleasant, helpful and courteous. Room was large and well laid-out. The bed was very firm. Spotlessly clean room. No free wifi in rooms, but available free of charge in public areas. Good breakfast. Great location, close to Glasgow University, Botanic Gardens, shopping and […] bars on Byres Road and close to Hillhead subway station. Read moreGenuine Hotels.com guest review
A very good hotel in good position. Booked on the net and got a very good price. Excellent breakfast.Genuine Expedia guest review
Great hotel but could do with some attention to the small things for this standard and cost. For example, it costs £14.99 to connect to the Internet and even then the wifi does not work perfectly. And there's no minibar. The guest feels slightly as if he is not trusted as a result. But location, rooms, food and see ice are all wonderful!Genuine Hotels.com guest review
"Great Hilton experience"
Best hotel I have stayed in on my trip, staff were more then happy to help you with anything room was great cant put a thing wrongGenuine Expedia guest review
staff were very good - nice to see that with such a young teamGenuine Hotels.com guest review
Great hotel and staffGenuine Hotels.com guest review
"Classy and stylish"
Central location.wonderful breakfast at hotel.staff friendly and helpful.All in all a terrific place .subway system close and user friendly.Beautiful city.Genuine Expedia guest review
"an excellent stay"
We stayed because we were attending a wedding in the area and booked a number of rooms. The rooms were comfortable, the staff were most helpful and the breakfast was good. The only complaint was the difficult in parking. Rooftop parking is available above the supermarket across the the road but on Saturday evening quickly filled.Genuine Hotels.com guest review
"Good for a getaway"
Nice hotel , with plentiful breakfast. Great if going to show in West End or in centre of Glasgow. Room clean , shower good power. Only drawback is that you have to pay for wifi when even small hotels give you free acess.Genuine Hotels.com guest review
The reception staff were more than helpful in every way they all went out of their way to make our visit pleasurableGenuine Hotels.com guest review
"nice room, but noisy"
We had a lovely room with a nice view but the tv never worked properly, even after numerous requests. The wedding disco downstairs went on till 1 am so we never got much sleep or peace.Genuine Hotels.com guest review
Great hotel. Great service. Was guest of the day which was a surprise and the extras you get with this were nice touches. Would recommend and definately stay again.Genuine Hotels.com guest review
"facilities for meeting friends. had lived in Glasg"
excellent on the wholeGenuine Hotels.com guest review
"Bad for parking and good for family"
No street parking space and pay 10 pound hotel parking also pay 15 pound per day for Internet.Genuine Expedia guest review
"very close to where we needed to be"
Excellent---staff very friendly and helpful at all times. The whole atmosphere of the hotel was great and would highly recommend it to all but even more if you are disabled as we were given a room which really suited this fact as there were emergency cords in room and bathroom which made you feel in safe hands. Great stay--thanks!Genuine Hotels.com guest review
"Excellent overnight stay."
Very polite & helpful staff at check-in. Room & bathroom were immaculate and the bed was very comfortable. The room temperature was a bit cool, despite turning the thermostat up on the radiator the heating was never on. Nice choice at breakfast though the dining room was also a bit chilly ( mentioned by other guests too) which meant the food cooled […] down quickly. A pleasant stay & I would definately visit again! Read moreGenuine Expedia guest review
"Comfortable city hotel"
Very comfortable room. Friendly and helpful staff. Excellent location.Genuine Expedia guest review
"in the heart of the West End"
We have stayed in the Grosvenor Hilton previously. This stay did not disappoint. From the welcome at check in, through to breakfast and check out, all staff were very professional & courteous, Hotel comfort and amenities could not be faulted. Although situated in the heart of the West End of Glasgow, the interior of the hotel was quiet. The Botanical […] Gardens are just across the road. Lovely for a pre-dinner or breakfast stroll or jog. We will be staying here again on our next trip to Glasgow. Read moreGenuine Hotels.com guest review
"Excellent hotel with excellent caring staff"
Excellent service my mothers 85 and they accommodated us exceptionally well as we had a support person to look after her . Hotel staff all excellent, breakfast as always a high standard, customer care 100%Genuine Expedia guest review
"Now that's what I call quite good"
convenient for Firhill (for thrills)Genuine Hotels.com guest review
Very pleasant and helpful staff - including reception, room and restaurant. very enjoyable stay Lovely breakfastGenuine Expedia guest review
"Hotel quieter at the front than at the back."
Great hotel if you enjoy noise all night! Our bedroom which was at the back of the hotel, was beautiful but the reason we rated it 3 was that the central heating in the bedrooms have no controls for the patrons to adjust therefore the room was far too hot for us, so we opened the window and the noise from the air con/central heating vents was so loud […] during the night that we could not sleep. The same problem next night when we had been moved further along the corridor to a 'quieter' room. The back of this hotel is so noisy that I would only book a front facing room into the street - it's quieter!! Read moreGenuine Expedia guest review
"Good city hotel"
Perfectly good hotel in a great location for Glasgow's west end.Genuine Expedia guest review
"Friendly staff and great location."
Reception staff were fantastic. Allowed early access to room to get ready for wedding and also helped at checkout - really friendly! Room was fine but dropped an earring and was surprised to see lots of dust and feathers below bed. Also quibbled about pre-booked breakfast saying their was nothing booked on their system. When I produced documentation […] there was no more problem and breakfast was excellent. Would happily stay there again as location is perfect. Read moreGenuine Expedia guest review
"Great hotel with a fantastic restuarant."
We had friends come to stay at the hotel on a visit. Sadly, due to being put in rooms above a function suite, both requested a move. This was done without fuss and credit to the hotel f or that. On the next night, our sleep was disturbed by inconsiderate guests who decided to continue their Christmas party outside our door. One call to reception and […] the problem was quickly resolved. Neither of our small complaints were the fault of the hotel. Some people are just ignorant and uncaring of other guests. Not our first visit to the Glasgow Grosvenor, nor will it be our last. The staff are all exceptional, and a credit to the city. Read moreGenuine Expedia guest review
"Ticked all the right boxes"
The hotel was very good. Service from check-in to breakfast to check-out was first class. We were attending a concert at Oran Moor which is directly across Byres Road from the hotel so this is a must stay in hotel and one that I have recommended and will definitley use again. Nothing was too much trouble for the staff and the went about their duties […] very diligently and all staff had smiles on their faces and ensured that if there was anything we required they would ensure that we would get it. Read moreGenuine Hotels.com guest review
"Great hotel shame about lack of sound insulation!!"
The hotel is good, however my room was situated next to the lift. It was extremely noisey and after three nights of disturbed sleep I was glad to be going home. Good location as close to Hillhead subway which made an easy journey to the SECC.Genuine Hotels.com guest review
"Good location and good service"
Hotel was just what we needed to get ready for my sons wedding in a nearby venueGenuine Expedia guest review
"going to uni"
Excellent service, very friendly Breakfast was fantastic. Lots of choice which is a bonus for someone who is gluten free and doesn't have cows milk. Bed very comfy and shower hot. Lots of comfy sofas to sit on and the hotel bar is reasonably priced. Some people have objected to paying £10 for parking I felt for a large town this was reasonable. Near […] uni and our son's accomadation. Read moreGenuine Hotels.com guest review
Room very small. Very warm and no air con. No mini bar facility.Genuine Hotels.com guest review
"Excellent location for Byres Road"
Stayed for one night. Excellent location for Byres Road, hotel staff friendly and helpful. Bo-vine restaurant bit too dark for breakfasting, and food was only lukewarm.Genuine Expedia guest review
Overall excellent however the hotel bar closed early and as I arrived back late with corporate clients I was disappointed not to be able to buy them a drink!Genuine Hotels.com guest review
"Very convenient for Glasgow West End"
Stayed at this hotel several times. Never been able to find faulf. Reception staff couldn't be more helpful. (left mobile phone charger in room - forwarded on the following day - no issues), staff at breakfast very friendly. Location of hotel perfect for the West End bars restaurants and shops. Used the public bar on Sunday night - great atmosphere. […] Overall perfect. Read moreGenuine Hotels.com guest review
"Close to the university"
Great location just off Byers Road. Perfect for a conference at Glasgow University. Room clean and comfortable. Breakfast buffet had a good selection. Would stay again.Genuine Hotels.com guest review
"Decent business hotel in the West end of Glasgow."
All in all, a good business experience. Stayed for 1 night at a fantastic expedia rate. Few bits which the hotels can improve: 1) In-room wifi is still paid for when the industry is moving towards free in-room wifi. 2) Restaurant menu is highly limited and local. 3) 'Hilton Breakfast' (although good) may still need some improvements (for example, variety […] of foods when compared to Hiltons in larger international cities). Read moreGenuine Expedia guest review
"excellent hotel but 2 miles from Glasgow central"
This is excellent hotel but about 2miles away from glasgow central station. . Our train to london was at 16.40 . We left the bags in the hotel and came to Gasgow. Then went back to collect the bags but it took long time with traffic . But the service and breakfast and the prices were very good. If you are driving this is a good place. Its near to the […] Glasgow uni and 15 minutes busride from Kelvingrove Art gallery.(bus no 23 if you just cross the road). Read moreGenuine Hotels.com guest review
Great hotel for the west EndGenuine Hotels.com guest review
The people at the front desk were helpful. The room was quiet, the bed comfortable and the shower pressure was great. Some advise, if you do need dietary requirements for breakfast confirm on check-in as just doing it during booking doesn't guarantee they'll organise it.Genuine Hotels.com guest review
"Fully enjoyed overnight stay"
Nice location, well run hotel by excellent staff. Rooms very clean and offering all mod cons. Bovine dining very good as was the breakfast the following morning. Didn't use the hotel bar but adjoining bar BoBar was good and offered a goo drange of cocktails. Stay slightly soured by £10 overnight parking fee that wasn't communicated well but overall […] worth my 4 star rating. Read moreGenuine Hotels.com guest review
"Avoid in summer"
Room and hotel well presented. Reception and breakfast service excellent but whole experience spoilt by the room temperature. It was a cold and wet summers day but the room was uncomfortably hot with no air conditioning and the window was restricted to an opening of a few inches. It was not just us as arriving back at the room at midnight the people […] next door had their door wedged wide open presumably to get some sort of air flow through the room. Goodness only knows what it would have been like on a sunny day! Read moreGenuine Expedia guest review
Stayed at the Grosvenor Hilton before refurbishment, and now twice since. As always the staff are wonderful in every area and are a credit to themselves and Scotland. I actually overheard some American guests saying how great everything was. The Bo'vine must get a special mention. Waiting staff excellent and fabulous steaks. Since coming home to Skye […] we have already booked a two night stay in December and have persuaded two friends from England to also book and have a pre-Christmas break with us at the Grosvenor. Cannot wait to return to this lovely hotel, which is set in a terrific part of Glasgow. Read moreGenuine Expedia guest review
"Great hotel but no TV subtitles."
I liked everything about this hotel and enjoyed my stay and all the staff were marvellous. However, I was disappointed that the TV channels listed as subtitled were not subtitled. I think there was a technical problem which could easily be rectified. I am deaf and can only understand TV through subtitles. However, on this occasion, I didn't want to […] watch much TV apart from Olympic Sport which is intelligible without subtitles. Read moreGenuine Expedia guest review
The rooms were very nice, with a good size bathroom and plenty of storage space. Didn't eat there, so cannot comment on the foodGenuine Expedia guest review
"just across from botanic gardens"
really a great stay this hotel is out of the city about 2 miles however you have bus stops right across the road and a underground station and taxi fare £ 6.00 to city centre for 4 people.great value fab food and great breakfast. and we also had the use of the other hilton leisure centre.Genuine Hotels.com guest review
"More Than One Bonus"
This was a most enjoyable visit. We were effectively prevented from returning home at the end of our stay because of the disruption to rail services following the effect of adverse weather conditions. The hotel booked us an extra night in the same room and at a discounted rate. The hotel staff generally were exceptionally friendly and helpful - top […] marks ! The proximity of the Botanic Gardens was another bonus. Read moreGenuine Hotels.com guest review
"Good stay in an excellent location."
Efficient service, clean room and facilities, pleasant if unexciting decor. No problems and no gripes. Only reasons for not being a 5 are that, while helpful and efficient, the staff were not all as warm in their manner as they could be; and that it is part of a large chain so nothing unique about the decor. But good experience overall.Genuine Expedia guest review
"Perfect location for a night out on Byres Road"
Great hotel, perfect location. We had a triple room that was a great size, well decorated and very clean. Unfortunately our room was close to the lift area which meant it was a bit noisy with guests arriving back late. Would recommend this hotel & will stay there again.Genuine Expedia guest review
"Great west end location - shame about the noise"
The location on Byres Road is great for accessing the west end restaurants, bars, cafes and shops with friendly customer service. However, on the evening of our stay a 21st birthday function was being held with music so loud every word could be heard on the 2nd floor. It should also be noted that if you want to park your car in the hotel car park it'll […] cost an extra £10. Read moreGenuine Hotels.com guest review
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