I was impressed by the front desk associate, very friendly and accommodating. Our suite was enough to accommodate our family of 6, and that's a difficult thing to do! The breakfast was nice, but the trash cans were overflowing and we had to find additional trash cans, not a huge deal, but a little gross. For the price and space, I consider it a great […] value. Read moreGenuine Hotels.com guest review
The rooms are spacious and very clean. The front desk receptionist was very friendly and helpful.Genuine Hotels.com guest review
"Rock on the Range Weekend"
I really enjoyed staying at this hotel. The staff was friendly and eager to help out. The breakfast was repetitive but it's free food so I'm not complaining :D This is a definite stay. My only problem was that it was far from the Crew Stadium and we had to drive back and forth, $20 Fri-Sun. But it's not far from Easton Town Center which is a must visit! […] I really enjoyed my stay and if the hotels closer to Crew Stadium are filled, this is my number one choice! Read moreGenuine Hotels.com guest review
"good place to crash a night or two"
wasn't expecting unclean items in the room but they did accommodate me with half off the room and new items very nice staffGenuine Hotels.com guest review
There were lots of dust on ventilation in bathroom and carpet wasn't clean.Genuine Expedia guest review
Not happy getting a handicap room. The person at the desk during the night did not mention that they were sold out and that was the reason for a handicap room. The lobby was incredibly loud with guest. Called from a cab to be sure we would find it and the night staff never answered the phone. When I arrived, I realized that the guest in the lobby were […] so loud that she probably did not hear the phone ringing. The hotel was over priced for the room, however the day time counter person offered to add a few points extra on my Marriott number to make up for the disappointing stay. Read moreGenuine Expedia guest review
Response by Springhill Suites by Marriott Columbus Airport Gahanna Our apologies that you were checked into an Accessible Room. I'm glad that our Associate was able to offer some compensation. While we generally make Accessible rooms a "last sell", because of our very very busy weekend, it was somewhat out of our control. Thank You for your comments.
The hotel was a blast and clean!! The people were so nice! And I had the whole gym and pool and hot tub to myself the morning before our families wedding we were going to. It was such an amazing, relaxing visit. If I could give it any critique, because I feel like I have to to be authentic, is that the elevator was a little slow. Haha. It was a blast, […] and I would go there again in a heartbeat! Read moreGenuine Hotels.com guest review
"Very nice room and amenities"
Stayed here for weekend shopping trip at Easton and American Girl StoreGenuine Expedia guest review
"Business trip -close to what I needed"
Nice hotel, breakfast ok, beds not so comfortable.Genuine Hotels.com guest review
I was disappointed in the size of the room.Genuine Hotels.com guest review
First time staying in a hotel. It was fun and exciting. Nice place. Great bed.Genuine Hotels.com guest review
"I would stay again"
My trip was both business and pleasure. I was a bit disappointed by the smallness of the "king suite", once the couch was pulled into a bed position there was nearly no walking room. I had brought my daughter who was going to swim with her son while i was at my business meeting but the pool had too much chlorine and then took until the next day to get […] up to temperature again. I stepped on a metal piece that some prior person had taken from new clothes, like the little metal piece they put on the end of a pair of socks, so clearly the room hadn't been swept before we checked in and we checked in at 9:00 pm. The front desk staff was very very friendly and accomodating Breakfast was a treat and I loved talking to the staff preparing and keeping the area clean. There was plenty of hot water. Read moreGenuine Hotels.com guest review
"Nice hotel close to the Easton Town Center"
Hotel was clean and all staff was very friendly. Our second night they were short staffed so our room didnt get cleaned until 7pm and there were no clean towels in the pool area. The staff was apologetic and did what they could to bring what was needed. Breakfast was included and was great. Something for everyone!Genuine Expedia guest review
"Close to airport & OSU"
Room smelled smokey. Had to run water for a while until it got hot in sink and shower. While taking a hot shower, it become cold as if someone in the next room was using it at the same time. Otherwise comfortable room.Genuine Expedia guest review
Response by Springhill Suites by Marriott Columbus Airport Gahanna Thank You for your comments on your recent stay with us. Our apologies that the room smelled as though someone had smoked in it. Marriott's are non-smoking hotels, but sometimes people ignore that, and it can be difficult to catch them. Our apologies about the hot water as well. It has been addressed with our Engineering department to make sure any issue is fixed, and that it doesn't happen to anyone in the future. Thank You again for your comments, and hope you will choose us in the future.
The was clean, a little on the small side for the money it cost. I would go back and would recommend this hotel to others.Genuine Expedia guest review
"Great location, great stay"
location was great to downtown and easton mall, the rooms were very clean and nice.Genuine Hotels.com guest review
Had a great experience here! How do I order the mattresses?Genuine Hotels.com guest review
We had a lot of fun, and the pool is open late, so that was awesomeGenuine Expedia guest review
"Enjoyed our stay and would come back."
Room was very nice and clean. Loved the set up and the couch and bed were very comfortable! We had a great night and I enjoyed watching the planes land. The staff was very friendly. We will definately be going back! I actually thought that being by the airport would be a problem but it wasn't.Genuine Hotels.com guest review
Upon arriving to the hotel after 3pm, rooms were not ready for check in. I was provided two different rooms and neither were ready. So I decided to leave and come back. The hotel is dated and could use an update. The entire night up till 12am, kids ran and yelled up the hallways. The breakfast was nice. Overall decent stay but I will not return.Genuine Hotels.com guest review
This hotel was in close proximity to a very large shopping area. It was easy to find and the staff was very friendly.Genuine Hotels.com guest review
It was a nice, extremely clean hotel. The staff was very helpful, friendly, and nice. I would instantly stay here again. Beds were comfy and the entire room was extraordinarily clean. Two thumbs up for this place. They even are willing to transport you to places if they are close enough free of charge. Free breakfast that is more than continental.Genuine Hotels.com guest review
ExcellentGenuine Hotels.com guest review
The front desk clerk "Donna" was very kind, pleasant and more than happy to make sure that I was accommodated properly!Genuine Hotels.com guest review
"Great one day stay"
I really enjoyed the roominess of the room. I had 5 people with me and then had 5 visit us while we were there and it was great. We were able to share some family time and not be overly crowded. The pool and hot tub were also good and it was a very pleasant experience.Genuine Hotels.com guest review
Had a wonderful stay at Springhill suites.We had a comfortable room and bed and a decent breakfast in the morning.We were in Columbus for a wedding and this hotel was close to the wedding and the reception.We only stayed for one night but we had a wonderful time.Would recommend it to anyone.Genuine Expedia guest review
"Hotel was clean and well kept."
Not a terribly fancy hotel but it was kept up decently and in a good area. It was quiet.The staff was friendly. The pool and hot tub area was nice and clean. Breakfast was fair. Only C minus grades were for one set of towels for 3 people (I called the front desk and they asked me to come down to pick some up) and it could've been stocked with toiletries […] for 3 instead of one. (Two queen beds and a sleeper sofa= more than one staying) I would recommend this hotel and/or stay again. Read moreGenuine Expedia guest review
I had a King room with a sofa and it was really cozy and had all of the amenities needed for a couple nights stay (fridge, microwave etc.) Decor was nice and up to date and breakfast was good too! Nice & clean.Genuine Hotels.com guest review
"Convenient if flying out of the Columbus Airport."
The directions to the property were correct. The room was very comfortable. However if one is hungry and the weather outside is frightful (which it was) the prices at the little snack area were very expensive. I guess getting free parking for a week and the free shuttle to and from the airport make up for the cost of a few items from the snack bar.The […] hotel is located next to a Subway Sandwich shop. Read moreGenuine Hotels.com guest review
"Overnight stay for airport departure"
The hotel was a little outdated but the customer service was outstanding. The service provided was very friendly and courteous. Housekeeping could have vacuumed a little better because I saw a toothpick and strips of tissue paper. The room had a sofa sleeper and when I opened it there were peanuts on the bedding. So, I asked for additional bedding and […] the front desk personnel was very helpful. Read moreGenuine Hotels.com guest review
"Expensive for what we got."
There was nothing horribly wrong with this hotel. I felt for the money we should have gotten more. The kitchenette was poorly stocked. The layout of the room made it difficult to maneuver, kept hitting the TV on my way between sleeping area and living area. My biggest peeve were the sheets. Why can't hotels by fitted sheets that stay on the bed. Every […] morning we would wake up to find ourselves tangled in the fitted sheet. When I said something about it on check out the worker said,"Well, hope you'll come back. Setting is noisy, trucks all night. Also, many HS sports teams running the halls and scarfing the breakfast, while their chaperones ignored them. Read moreGenuine Expedia guest review
A great hotel for a great price but you can sometimes hear a plane overhead from the 3rd floor. We didn't mind because it wasn't often and we are deep sleepers, but if you are a light sleeper I would request 1st or 2nd floor. We got down to breakfast a little late, 9:30 a.m. so there wasn't much left. They still had the waffle maker going and plenty […] of eggs and bacon, but the bread items were gone. The fresh fruit was on the check-in counter not on the breakfast bar. The seating area is nice...plenty of space. My daughter loved that Nutella was included with the jelly! Read moreGenuine Expedia guest review
"Right near CMH"
Hotel was what we needed: proximity to the airport. Clean enough, but very bare-bones as far as amenities. Full house meant not as many extra blankets as we needed. Not the new jazzy remodeled Springhill Suites we were hoping for, but certainly functional. And staff was very pleasant even with a full house straining them.Genuine Expedia guest review
"Nice But a Little Dated"
The facilities were fine bit showing some wear and tear. Staff was helpful. There are a number of nearby restaurants which was convenient.Genuine Hotels.com guest review
"Nice hotel close to airport"
Nice place to stay. The bed was very comfortable and very clean room.Genuine Expedia guest review
not an appealing part of town. Planes start at 6am on the button!Genuine Hotels.com guest review
"Hotel stay in September"
Nice place although I was slightly annoyed because there was no soap, shampoo, or conditioner in the room when we checked in. When I did call the front desk to let them know that we didn't have it they responded quickly. The breakfast provided was good and the person working at the front desk was professional and friendly.Genuine Expedia guest review
"Not too Shabby"
This is a pretty good hotel. The rooms are nice and the breakfast was good. The location is accessible and convenient.Genuine Hotels.com guest review
"Nice, but not where I expected"
Nice, clean hotel. It is not one of the newest Springhill Suites, but still in pretty good shape. It is close to the Columbus Airport; however, it is not one of the hotels right on airport property. Because of the description, I thought that I was booking one of the hotels within walking distance of the Airport.Genuine Hotels.com guest review
"Great location for any vacationer."
We were very happy with the room's appearance. The first time we entered it 's breathtaking atmosphere of comfort we looked forward to a great night's rest after a very long journey. The hotel was quite beautiful. Everything was FANTASTIC about the room until we realized within 30 minutes of our stay the air conditioner was broke!!!! The front desk […] offered a fan from the laundry room which they emphasized we could not keep. So we kept the fan long enough to contain coolness while we dressed for our event. Secondly, This you may not can do anything about, but my wife was very displeased that all the beautiful mirrors made her look larger than she is which is always displeasing to a woman. I am not opposed to you NOT wanting to post this review, but we cannot rate our experience for this trip above a 3 at this time; however, we hope to visit again one day because we absolutely loved the hotel and location. We want to visit Columbus, OH again, and we look forward to staying here again. The next time we hope our stay will be quite memorable with all things positively awesome in every aspect and to tell others about our stay to convince them to accommodate at this hotel. Because we know they will enjoy it's location, attractions, restaurants, hotel strip, mall and stores! Read moreGenuine Hotels.com guest review
"Overall very nice hotel"
All the staff I spoke to was friendly and helpful. The hotel, while right off the high way, was tucked back into an awkward area, there wasn't anything within walking distance.Genuine Hotels.com guest review
"Wonderful hotel, wonderful staff"
This hotel is very close to the airport and Interstate(s), and is brand new !!! The staff is super friendly, and very knowledgeable of the area (we needed to find an urgent care - and they came through with a suggestion). The breakfast was great. We definitely will stay there again the next time we are in Columbus !!!Genuine Hotels.com guest review
"Best bed ever!"
We stayed there 1 night and drove into Columbus to LC Pavilion, aouut a 10 minute drive. It was worth the drive! I was the most comfortable bed we have ever slept on. The breakfast was better than most frreebies.Genuine Expedia guest review
Very good value and close to airport but too far from shopping and dining.Genuine Hotels.com guest review
"Nice hotel near the airport."
Short drive to restaurants and Kroger store. Good value.Genuine Expedia guest review
"Experience at Spring Hill Suites - Gahanna, OH"
The accomodations were as expected when staying at a Springhill Suites by Marriott thus the reason we choose to stay at these hotels. Most of the hotels have good all around quality in all areas and this one did not disappoint. The staff at this location were very pleasant, rooms were clean and the air was cold........Genuine Expedia guest review
"Meh hotel - there are others in the area"
We recently stayed for the weekend. The hotel is okay. We reserved the room for two adults and two kids (king size bed and sofa bed). We had to go back to the front desk to get sheets and blankets for the sofa bed (none were in the room). We never did find any extra pillows. Needed to get an extra towel for our fourth person (three in the room). Breakfast […] was okay, fruit was at the front desk, none on the buffet. Didn't try the gray turkey sausuage. Opted to skip hotel breakfast on the second day (not terribly good and same selection). Went to the pool - was a bit disturbed that the water doesn't filter unless there is enough weight in the pool to raise the water level up high enough for the filter. At first the four of us were ths only ones there but once four or five other people joined the water was high enough to go into the filter. There was a hamper for used towels at the pool but we didn't see any pool towels. I asked the front desk if they had them or we should use our room towels. The woman at the desk brought back a stack of hand towels and told me to use them. Room service took our room towels even though we hung them up to resue them and replaced our four towels with two. Back to the front desk we went for more towels. I don't quite get it. I don't feel like one towel per person is excessive. Overall the hotel was okay, but there is a TownePlace suites, Candlewood suites, and Holiday Inn express and suites in the same area so I would try another one out. Read moreGenuine Expedia guest review
I am very sensitive to odors/perfumes/fragrances. I have never encountered a hotel that used scented detergent (Tide) before. Once I informed the front desk of my situation they resolved my issue by rewashing my linens. Heather was very understanding and helpful. The rest of my stay was enjoyable.Genuine Hotels.com guest review
Fantastic bed! Very clean and comfortableGenuine Hotels.com guest review
"Close to wedding event."
FabulousGenuine Hotels.com guest review
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