"Two Star Masking as Three Star"
This was an ok hotel -- on par with most two star hotels you would stay at off an interstate. It claims to be three stars without offering much for it. Maybe it is the glorified coffee bar that is called a "restaurant" and is rarely open? You are better off staying at a Hampton Inn or a Holiday Express. At least then you get a nice complimentary br […] eakfast. Read moreGenuine Hotels.com guest review
Overall, the Courtyard Marriott was a great place to stay. I really enjoyed it there. The only thing I didn't like is that the customer service was inconsistent. I dealt with three different people at the front desk. The first was extremely mean, intimidating and belittling. The second didn't speak to me and ignored me when I asked questions and wasn't […] helpful at all. And the last, thank God, was a very sweet person that was helpful and amazing in every way. Honestly, based on the first person, I didn't even want to check into the hotel. But, I had just come from a long journey and chose to bite the bullet. The room and other parts of my stay were nice. Please just work on having a happy, friendly, staff and I will be back. Thanks, I hope this was helpful. Read moreGenuine Hotels.com guest review
After a horrific experience at another hotel across the street a few weeks ago, I was very relieved to find the Courtyard clean, friendly and with a recently-updated room feel. The room was relatively quiet and the bed was pretty nice too. The room had a mostly modern fit and finish and everything appeared to be in good working order. I will stay here […] next time I travel to Cleveland for sure. Read moreGenuine Hotels.com guest review
"Clean, modern room"
We were very pleased with this room. When we entered the room, it was clean with a comfortable bed and modern-style desk and couch. Very pleasant stay.Genuine Hotels.com guest review
I have no particular comment; I have no particular comment; I have no particular commentGenuine Expedia guest review
"nice and clean"
Everything was nice and clean. The pool was closed. Bed comfortable, pillows too soft.Genuine Expedia guest review
"not a pleasant stay"
the wireless did not work except if you were in the lobby this was extremely annoying , to try and do paperwork. I was originally going to stay 3 nights but left after the first nightGenuine Hotels.com guest review
"Close to Family"
The room was really nice. Nice enclosed pool. Very close to lots of things to doGenuine Hotels.com guest review
"Very nice hotel"
Loved the room!Genuine Hotels.com guest review
"Extraordinarily helpful staff"
Perfect accommodations for our family's gathering to celebrate our niece's graduation. Comfortable and quiet rooms, lovely backyard, semi-public seating areas perfect to gather whole family together.Genuine Hotels.com guest review
Motel was very nice. I would for sure stay again. Breakfast was very good.Genuine Hotels.com guest review
"Will be a great place to stay... when its done."
I will start with the positive. The remodel being done is a great upgrade to this property. The bed and bedding are excellent. The new decor although a bit trendy is very attractive. The general negatives are that the TV's are mounted at an odd angle and hard to view and the room was very dark. Even with every light on, I felt is was a not "bright". […] The rest of my issues are a result of the remodel work in progress. There were problems with the room that I wont go into giving them the benefit of the doubt that they were isolated issues. Read moreGenuine Hotels.com guest review
"Modern, relaxing accommodations"
This hotel has clearly been designed for the business traveler with its wireless capabilities, availability of USB/charger ports in both the rooms and lobby, and healthy food options in the restaurant.Genuine Expedia guest review
"Amazing for the price"
Great hotel for the price. They were extremely accommodating to us. Wished pool and hot tub were warmer. Hot tub was temperature that pool should have been at.Genuine Expedia guest review
Overall room was great.. We paid $140 nd in breakfast Atleast we should have stsrbucks coffee included in it..Genuine Hotels.com guest review
The room was nice.....nothing special, but very clean and comfortable.....no microwave or refrigerator, but a restaurant on site.....Genuine Hotels.com guest review
Visiting family in Columbia Station, so this is a great location - close to airport too.Genuine Hotels.com guest review
"Amazing Hotel with amazing staff"
This hotel was just amazing. I loved the fact that inside had a little restaurant/bar and a market off to the side. Staff were so friendly and very helpful. Plus my kids loved the pool. My son swam for the first time without a life jacket there, that will be a memory we will never forget. The beds were amazingly soft and comfortable. Thank you guys […] for the best stay I have had in a long time. keep up the great work. it is just an amazing place for your family. Read moreGenuine Expedia guest review
"Not happy new york"
Hot tub not working all the time water cold pool was warmer children about three to four yrs old swimming in hot tub told staff didnt know if there was age limit on hot tub sofa sleeper in room was twin bed all other hotel was a double bed so i slept on floor mot a good experience sign said no food or drinks in pool area nothing monitored will never […] stay at court yard marroit again Read moreGenuine Expedia guest review
Overall was a nice place and easy to get to, however the room was not quite what we bargained for.... A king suite, with sofa bed in seperate sitting area was not what we got...... Had a king bed and a twin sleep sofa, thank god my daughters are young because it was ok! Included breakfast in the am was good! Just a bit disappointed about the actual […] room! Read moreGenuine Hotels.com guest review
"better than usual for a courtyart"
I like Courtyards, and this one was the best I've stayed in - Except for Toulouse France which was unbelievably nice.Genuine Hotels.com guest review
It was a nice hotel with modern amenities/furniture/layout. My hotel room was really nice and clean. Absolutely no complaints. I'd go there again.Genuine Hotels.com guest review
"The hotel is closed to the high"
The breakfast was great and the hotel room was excellentGenuine Expedia guest review
"Nice hotel. Not far from downtown."
Everything was clean. We slept well. The drive downtown wasn't bad. Great hotel.Genuine Expedia guest review
"Close to everything"
The hotel was very nice and updated. I loved that they had a downstairs bistro and bar that had actual food, not disgustingly average fare. Our room was comfy and beds were soft. Very satisfied.Genuine Hotels.com guest review
"Nice hotel close to Baldwin-Wallace University"
Convenient to interstate and easy to get to, but away from main traffic for a quiet stay. Helpful staff.Genuine Expedia guest review
Clean, crisp and comfortable room. Somewhat disorganized at the Starbucks counter. 10 minutes to get a cup of coffee was a bit much. No line and 2 people filling the order in front of me...annoying experience.Genuine Expedia guest review
"very nice hotel"
Very pleased with this hotel. Clean and nice room. And food was great as well.Genuine Hotels.com guest review
"close to everything we were there to visit"
we thought everything about our stay was excellent. Room and motel was clean, we enjoyed the amenities and had excellent service.Genuine Hotels.com guest review
"It was good but the cost of the food at the bistro"
The food Cost at bistro was way to high for what you had to pick from 75 for pizza. Chic qus. And wings. And it was not good.Genuine Expedia guest review
Response by Courtyard Cleveland Airport South Good afternnon sue, I'm so sorry that you did not enjoy that food that you had while you stayed with us. We try and provide the best services to our guest and it seems that we have fallen short. If you are in the area again and would be staying with us, we'd be happy to serve you again,a and hopefully we can change you mind . Please feel free to reach out to the hotel to speak with a amanger if you would like to discuss this further.
It was very good except we could not use the pool, etc. Plus no free breakfast or coffee in the lobbyGenuine Hotels.com guest review
we checked into the hotel, and were told we had free breakfast for the mornings we stayed. So in the morning we go to the breakfast and were told our room wasn't on the list. The waitress went to the front counter and came back and said no problem. The next day on checkout the breakfast showed up on the bill. After arguing with the counter person, she […] gave me a receipt without the breakfast on it. When I got home I checked my credit card and they charged me an arbitrary random number significantly higher then what the bill I received at checkout. Now I am trying to get my money back but am getting a severe run around even from the management. I am ready to call the credit card and file a fraudulent claim and see if I can press any kind of charges against them. I stay in Marriot hotels regularly for work and have never had a problem like this. And on top of it, they closed the hot tub down on Friday night, then it was open all day Saturday and then closed it Saturday evening again. Seems like they just don't want it used during peak hours. Read moreGenuine Expedia guest review
Response by Courtyard Cleveland Airport South I'm so sorry that you did not have a great stay when you were with us. I can understand the fustrations you had with the breakfast and then the pool andhot tub being down when you really wanted to use it. We have fixed the sap and pool , so it wasn't that we didn't want anyone to use it during the peak hours, we just need to figure out what was wrong with it so that all of our guest would be safe when using the pool and spa. I have been able to address the issue about the breakfast charges with the staff so that eveeryone can be on the same page and so that guest do not have to worry that they will have problems when having breakfast at the hotel. Again I apologize that you did not have a fantastic stay with us. Ifi hope that if in the area again you would be willing to give us another chance.
"Mediocrity at it's finest"
Overall, our stay was fine. No huge complaints. I guess I just expected more for $100/night. The desk staff at check-in was ok, not overly friendly but they got the job done. The Bistro was SUPER expensive. It's a Starbucks with a few menu items. Our bill was $60 for 3 of us including 2 cups of tea and a soda. There are plenty of eateries in the area […] but it's winter time in Cleveland and it wasn't worth going out since we didn't have a car. In spite of all of that, I will say that the guy behind that counter at check-out and the shuttle driver who took us to the airport were very helpful and friendly. It wasn't awful, it was just... ok. Read moreGenuine Expedia guest review
"Clean, updated, nice hotel!"
Rooms were clean and the beds were very comfy. Plenty of space. They had a coffee maker, refrigerator and a microwave, which was nice. The breakfasts downstairs were wonderful with generous, fresh cooked meals. I had the "Healthy Start" breakfast sandwich which was egg whites, spinach, ham and havarti cheese on a whole wheat English muffin. It was so […] big, I couldn't eat the entire sandwhich either morning! It also came with fresh fruit, and was included in our room price! The little restaurant also served lunch or dinner to eat downstairs in the cafe, on tables or by the fireplace ... or they made it to-go! The entire staff was more than helpful and very courteous! Read moreGenuine Expedia guest review
"very reasonable and close to my rleatives"
Overall we had a good stay. The food was great! And the decor was very nice.Genuine Hotels.com guest review
It was a one night business trip stay. It had the conveniences and business access that I needed.Genuine Expedia guest review
"Clean, quiet and convenient"
Friendly staff, close to the airport but quiet. Decided to skip the upcharge for the "free" breakfast, and ate down the street at Perkins. If you get a chance, go down the street and spend some time on the Valley Parkway. It links miles of parks in a loop around the city!Genuine Hotels.com guest review
"very nice place to stay"
was exactly what I expected. Clean room clean bathroom comfortable bed. I would stay there again.Genuine Expedia guest review
"Nice hotel good location"
Like the hotel, however found the room a bit inconvenient due to no refrigerator or microwave. I have seen these items in lesser hotels.Genuine Expedia guest review
"It was just ok"
We got this hotel at a great rate and it was near a lot of area attractions which was great. However this hotel needs to upgrade many things at this establishment.Genuine Expedia guest review
This was a nice hotel. The staff was friendly and helpful. We had a room with two full size beds. The beds were too small for two adults to comfortably sleep in together, and too soft for my tastes. I will make sure and get at least queen size beds next time. The room was relatively small. No refrigerator, no free breakfast. They only give you three […] towels in a room meant for four people, so I had to go ask for extra towels each morning. The hotel was very clean and modern. Read moreGenuine Hotels.com guest review
"Love staying here"
I have stayed here a few times, and really like it. The size is perfect, has a hot tub, clean, friendly staff, good food, restaurants nearby, close to freeway. Would stay here again.Genuine Hotels.com guest review
My first thought... Did they SERIOUSLY charge me almost 2$$ for this? The room smelled like a filthy ashtray. There was no lampshade on the light next to the bed. My room was next to the elevator. I was impressed I didn't hear any elevator noise when I was reading before bed. Then, I was woken up at 5am and every 15 minutes after with the feeling that […] people waiting for the elevator talking were IN MY ROOM. I slept miserably. I had bruises under my eyes in the morning. Never again. Not for that outrageous price to end up looking like a motel. Read moreGenuine Hotels.com guest review
Very friendly and helpful employeesGenuine Hotels.com guest review
The rooms were nice and the staff was pleasant. The hotel food was greatGenuine Expedia guest review
Very nice room, however it eeds updating including the vanity. We ordered a king room so we could have a refrig and microwave, it was not placed in our room until we requested it a 2nd time. Bistro was very nice good appetizers and burgers.Genuine Hotels.com guest review
"Pretty Good once you get there"
Room and servuce was equivalent to what I have experienced at other Courtyards. However it took four calls and nearly 45 minutes for the shuttle to show up at the airport.Genuine Hotels.com guest review
"Stay was great, except for power outage."
Staff handled the power problem with professionalism. It was an area wide power problem, not due to any fault of the hotel. Great stay.Genuine Expedia guest review
Nice room and friendly service. Pool and hot tub were good, exercise room could have used some more equipment but wasn't bad. The weather wasn't the greatest and we lost signal on the TV a few times.Genuine Hotels.com guest review
"Decent, but I've stayed at better for the price"
I feel like this Courtyard is still an update-in-progress. The room decor is a bit dated & we had a few maintenance issues (door handle didn't work 100% of the time...and there was evidently an issue with their main boiler). The pool needed to be better maintained. My husband, a former lifeguard, noted that the floor of the pool felt "slimy" because […] the chemicals weren't done right. All in all, it was a decent place to stay, but even at the discounted price I paid, I feel like I could have had a nicer stay elsewhere. Oh, biggest annoyance was the 24 hr. market vs. the bistro that closes at 10pm. I couldn't buy milk unless the bistro was open...I have small children...big problem. The staff was SUPER FRIENDLY!!! Read moreGenuine Hotels.com guest review
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