Pembridge Palace Hotel - London

This hotel was a steal at $50. But I wouldn't pay much more. The rooms were small, even for London (and I've lived in many tiny spaces, but this was quite absurd). The rooms were a bit dingy, the carpet was gross, the bed was a little old, the walls were cracked. There was only a single electrical outlet in the entire room and also just a space heater […] plugged into it. So one had to choose between the heater or a mobile phone charger. The breakfast was a nice touch. But it did the job for a place to sleep for the night. It felt safe and secure, if a little yucky. Read more

Genuine Hotels.com guest review

Good location, two blocks from Bayswater Tube station. Room was clean and functional although the hotel itself seemed very tired and in desparate need of a renovation. Bathroom was separate from the room itself (I did have exclusive use of it though) but it was very cramped and some of the fixtures were falling off.

Genuine Hotels.com guest review

Though the hotel has a nice location. The room has no heat. And I could hear every noisy from outside my door. It was very cold. And you had to pay 7 pounds for internet.

Genuine Hotels.com guest review

The room was like 3 by 8 feets. having the bathroom in a different floor than the room floor was a shock. rececption treatment was not freindly niether helpful.

Genuine Expedia guest review

Nice small and quate clean hotel/very near to the circle line undeground. Tea and coffee available

Genuine Expedia guest review

My stay here was fine. And really, that's all I expect. The bed was OK, (my back didn't go out#, check-in/out was good, the people seemed nice. It was quite clean around the hotel from what I saw. The rooms are small by US standards, but not bad by London standards. I don't think I would necessarily go on my honeymoon here #though there were a couple […] on the floor below who seemed to be#, but overall, it was a nice stay. Do be aware that some of the rooms have private bath facilities that are not ensuite. You have your own private door key but, you have to leave the bed room. DO NOT LEAVE YOUR KEY BEHIND WHEN YOU GO, OR LEAVE IT IN THE BATHROOM WHEN YOU ARE DONE #LOL#. I didn't, but going down to reception for a new key at 2 in the morning in your jammies #or worse) does not appeal. Of course, you can just not book these rooms... A lot of people like to get all dramatic with these reviews, I know. If you are like that, you will probably find something wrong wherever you go. Better stick with 4/5 star hotels. But if you want to save some money and aren't expecting the anything but a clean room and a pleasant stay while you explore London, the Pembridge Palace will suffice nicely. I do wish they would improve the wi-fi situation. Installing a free local system would be a great "value added" proposition. The area (Bayswater) is nice with easy tube access and some decent restaurants, local stores and even a small shoping center. Read more

Genuine Expedia guest review

Beds were comfortable and the rooms were in good shape. The hotel was in a nice area as well which was great.

Genuine Expedia guest review

It was short and sweet, small but comfortable rooms, good breakfast which was included.

Genuine Hotels.com guest review

Considering the old beds, the small room, the simple breakfast with a fake juice, I think the price could be a little cheaper. One thing that really need changes is the luggage storage, they just let all the bags on the lobby and anyone can take it.

Genuine Hotels.com guest review

The hotel is very nicely situated, close to tube stations and bus routes. The service was very good, and the clientele was a plus. The room itself is quite small, moved with difficulty.

Genuine Expedia guest review

There were two major problems. First, the television worked on only a single channel. And after I asked the nice folks at the front desk to have it fixed, someone evidently came while I was out and simply left the television on, tuned to that single channel, without so much as an explanation. The hotel’s Web site boasts both “cable television service” […] and “satellite television service.” I had neither. Second was the fact that the ceiling of my bathroom began to leak in the middle of the night Saturday night, so loudly that it actually woke me up. When I went down to the front desk, thinking that someone in the room above might even be in some trouble, the sleepy fellow at the front desk insisted that it must be due to the early departure of a couple in “Room 414,” who he knew to be leaving (and presumably showering) at that early time, and that it should soon stop. It did not. In fact, the ceiling continued to leak heavily all night long, such that the bathroom was not safely usable the next morning. Simply put, I did not receive full value for the price paid during those two nights, far from it. And I expected the hotel to make a considerable adjustment in the form of a credit to my credit card account if it expects me to not dispute that charge when the bill arrives -- let alone if I am ever to stay there again on my yearly visits to London (I hold a fellowship at University College London) as I had intended in the future. It did not. Read more

Genuine Hotels.com guest review

Unable to stop due to pipes and floors squeaking. What a rundown place.

Genuine Expedia guest review

Easy access to transportation. Tours available. Close to the Underground.

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

The door to my room opened onto a steep staircase, meaning I had to lug my luggage up and down a flight of steps. The space within the room itself was minuscule. The reception desk's instructions on getting to the Underground were both perfunctory and hard to understand. One good point: The room was quiet.

Genuine Expedia guest review

Good price. Simple but comfortable room. 5 minutes from tube station. Quiet, safe neighborhood and the staff was excellent! Would have loved to stay longer!

Genuine Hotels.com guest review

Nice place to stay. Nice place to stay. Nice place to stay. Nice place to stay. Nice place to stay.

Genuine Expedia guest review

Every time I asked something regarding any service, I feel as though the hotel staff gave me an enormous attitude. In addition the internet I paid £7 a day for didn't even work. In addition on more than one occasion I found hair belonging to someone else in the towels. The room was extremely tiny. It had room for a twin bed and a chair, but barely […] more than that. For those with more luggage, this may be a problem as there really isn't any place to put your belongings, so they can't do much of a cleaning job. Not much of a continental breakfast, as I am not particularly a fan of orange-rind juice. In many aspects, the hotel was as expected. If you know what you're getting yourself into, then you will probably find it satisfactory. Read more

Genuine Hotels.com guest review

Its pretty good for the dollar you pay for it and i t is very well located and just a few miutes walk from the underground... And a few stations away from everywhere... The neighborhood is very nice!

Genuine Expedia guest review

A little below avg, but for the price and a place to sleep, it was ok. Close to Underground, shops, etc. Felt safe. I thought the breakfast was less than desirable, but finding out that is what Europe seems to offer. Don't expect bacon, sausage, omelets, etc. Instead hard boiled eggs, no meat, fruit cocktail, cereal, toast etc. Adequate, just different […] than U.S. The coffee pot boils hot water - instant coffee/tea. Lighting very dim. Hard to do make-up/hair. The bathroom is so small, it steams up quickly. We had twin beds, one was comfortable, the other like sleeping on springs. Room temperature was good. Rooms are very, very small. Read more

Genuine Hotels.com guest review

The room I got was a tiny balcony they had placed a bed on. It was freezing as there were no working radiator. The toilet was one story above the room and the shower yet another story above. There are a lot of hotels in the area. Choose any of those instead.

Genuine Hotels.com guest review

This hotel is what myself and most other guests agree...it's a place to sleep and shower. The room accommodations are tight, but there is a lobby and patio where you can sit and enjoy a conversation. The neighborhood is great. Plenty of shopping, restaurants and close to the tube. The hotel itself is situated near several other hotels, but it is in […] a quiet area away from the busy commercial area a few blocks away. Read more

Genuine Hotels.com guest review

This hotel is nicely located at the circle line. It seems that many school classes stay there which guarantees a high noise level throughout the night. The breakfast is the same every day but overall okay - if you don't expect some famous English breakfast. I would rather recommend the place to young people.

Genuine Expedia guest review

This guest did not leave a comment.

Genuine Hotels.com guest review

This was a great place to stay if you're not looking for an ultra-plush, fancy pants hotel. The breakfast each morning was more than sufficient (cereal, hard boiled eggs, cheese, juices, coffee, toast, jams, etc...) - and the staff was incredibly efficient at refilling all of the empties. The hotel itself (past the reception area) looks like any other […] slightly older hotel you would expect. There are cracks in the walls in some places, but it's not scary or even dirty feeling. The other posts about how "dirty the carpets are" or how there are "cracks in the bathroom tile" are exaggerated. The carpets can't be clean. It's London. It rains. People have dirty shoes. The housekeeping staff does a tremendous job of keeping all the rooms and common areas very clean, providing fresh towels, and general upkeep. The hotel was a 5-10 minute walk to two tube stations (Bayswater and Queensway), which made getting around incredibly convenient. Also in the same distance were a number of restaurants, shops, a mall, a grocery store or two, a drug store, banks, etc. All located in one convenient area. You couldn't ask for a better location. All in all: great place if you're not looking to spend a million bucks. The hotel staff was incredibly friendly, helpful, and more than willing to accommodate. Read more

Genuine Hotels.com guest review

affordable inn for short stay, everything simple, but value for money

Genuine Expedia guest review

horrible experience !!! Room was on the basement appx 6s qm ,easy to understand this was not a room to stay.I got shocked when i entered the room there was a baby pool standing infront of the wardrobe that has no covers at all. impossible to sleep due to a sizzling sound that comes from nowhere. please avoid staying with this hotel sure you can find […] somewhere else that you can sleep ... Read more

Genuine Expedia guest review

This hotel was much lower quality that we expected. We chose it for the location, and were on a tight budget. We almost changed hotels after arriving. It is basically a youth hostel. It is clean and good for budget tourism, but don't consider it for a business trip or a romantic weekend in London.

Genuine Expedia guest review

I stayed at this hotel recently and I thought the staff friendly but the room a tad smelly, because the mattress was quite old and smelt of old sweat.. It is such a pity because it is such a good location for a hotel and in a great neighbourhood..

Genuine Hotels.com guest review

Had booked a Triple Room for our stay-unfortunatley the rooms were so small that it felt claustrophobic. The dining area was extremely small too. Location wise it is close to the tube station which perhaps is the only positive comment that comes to mind.

Genuine Hotels.com guest review

The hotel is a budget hotel so don't go and expect the Ritz. However it is really good value for money and located near central tube lines and bus services. I stayed in room G10 with three friends and we had lots of laughs seeing our room for the first time. The room has two floors with three beds on the top floor and a single bed down stairs. This […] is not a hotel you would want to stay for a long period of time but perfect for some where to stay if your spending the majority of your time out and about! The staff were very pleasant also! Read more

Genuine Hotels.com guest review

You can hear everything that goes on around you in this hotel. If you're extremely sound sensitive, do not stay here. It's terrible. Some of the staff are friendly, others are unbelievably rude. Breakfast is very basic. Wouldn't stay here again if i could avoid it.

Genuine Hotels.com guest review

Very basic in everything. Staff could be more courteous/friendly. Do not expect customer service. Close to shopping though.

Genuine Hotels.com guest review

Would stay there again and service was excelllent

Genuine Hotels.com guest review

I don't understand why this hotel has such bad reviews. My room was nice and a nice clean bathroom. It's literally like a 5 minute walk to the underground, and lots of good ethnic restaurants. It's also near Hyde Park, which is nice to visit. Breakfast was buffet style, with eggs, cereal, toast, jams, etc. I would definitely stay here again. Only gripe […] is that you had to pay for wifi. This should be included in the price of the room. Read more

Genuine Hotels.com guest review

very small bathroom/cannot see the TV from the double bed,

Genuine Hotels.com guest review

The location of the hotel was great! Short walk to two different tube stations and to Portobello road market, Hyde park and Whiteleys shopping centre. There was a receptionist 24/7. Considering the price of the hotel, you really can't expect much. The breakfast was ok and so was the room. The only big minus was that the room wasn't ventilated so it […] was really hot and musty.. Oh, and the room wasn't cleaned well, there were stains on out bathroom and the shower curtain was dirty. But like I said, you can't expect 5 star hotel with this price. For us, the hotel was good to our purposes, which was only to sleep there for 2 nights. Read more

Genuine Hotels.com guest review

Good value. Includes a basic continental breakfast. Take your own eggcup if you want a boiled egg.

Genuine Hotels.com guest review

Didn't care for the front desk person. A bit cheeky. The hotel was OK, not particularly well located for sight seeing but the walk from the tube was alright. The breakfast was good and they were very busy. The room provided expected comfort and a decent night sleep but the hotel was sa bit run down, the elkevator making disconcerting sounds every time […] it started to move. All in all I would still stay here again, using it as a hostel or just a place to sleep. WiFi costs extra and the rexeption is good only in the lobby. Read more

Genuine Hotels.com guest review

Family room not what was advertised on internet. It consisted of a single room with a loft area containing 3 beds. Adults could not stand up in loft space. I complained and the manager reassigned us to two twin rooms!!Beware when booking family rooms!

Genuine Hotels.com guest review

nice budget in great location

Genuine Hotels.com guest review

A modest hotel in quiet secluded area but close to shops, restaurants and Underground. You pay for what you get and represented real value for money.

Genuine Hotels.com guest review

it was ok for what we wanted

Genuine Hotels.com guest review

Hotel was very close to tube station, staff were friendly and helpful and neighbourhood was quiet. Room overall was clean. However, the bed was very uncomfortable with very hard and lumpy springs and worst of all I was bitten all night by something (probably mites) so I got very little sleep. For this reason I would not recommend it for a business trip […] where good sleep is needed. Read more

Genuine Hotels.com guest review

An excellent budget hotel, within 15 minutes walk of Marble Arch. The hotel was tidy & the staff were friendly & helpful. The accommodation is comfortable & an excellent continental breakfast with a wide choice was available. The neighbouring area offers a wide range of restaurants, shops & traditional pubs. Would definately stay again.

Genuine Hotels.com guest review

I only stayed for one night in the Pembridge Palace Hotel but have to say it's good value for the money. My single room was very small (even for London) but had everything you would expect. Both room and bathroom were clean and the hotel is in a central yet quiet location. Great if you want to go shopping in Oxford Street or Westfields. I am recommending […] this hotel and would also stay there again. Read more

Genuine Hotels.com guest review

Just a night stay, both of us were with this feel in this location the hotel proved to be good value for money, as expected the room was small but clean,no problems with the breakfast, would certainly book there again if location suited.

Genuine Hotels.com guest review

Good quality budget hotel in Bayswater within easy walk of tube. Very pleased overall.

Genuine Hotels.com guest review

Hotel was very nice but our room was quite small. Our "own" little garden was cute. Location was perfect next to Queensway metro and Kensington gardens.

Genuine Hotels.com guest review

Lovely location, great price but room was freezing cold and bathroom on different floor was unexpected. Perhaps the more expensive rooms are OK, but I will not be returning.

Genuine Hotels.com guest review