Overall we had a great stay, everyone tried to be very helpful although most of the employees didn't have a good command of the english language. Room was neat, clean and comfortable albeit a little small. As far a location, its not quite Ginza, not many restaurants close by but only 10-15 walk to many as wall as 3 subway stops. I would stay there […] again. Read moreGenuine Hotels.com guest review
"Comfortable room with a great view."
Only stayed one night, but it was enjoyable. Friendly and helpful staff. The room had two windows with river/city views, a comfortable bed, and was well-appointed (though some of the fixtures are a bit dated). The location is a bit quiet, but within an easy walk of the Tsukiji market, metro station, and Tsukiji Hongan-ji.Genuine Hotels.com guest review
Large rooms for Tokyo and a great view. Although it's in Ginza, it's a bit far from some of the other popular neighborhoods of Tokyo (Shinjuku and Shibuya). However, it's close to Tsukiji and has a lot of great sushi nearby. There are also plenty of subway lines within walk. The staff here is very helpful. The only thing that I didn't really like was […] the old school key for the room. I prefer cards that I can pop in my wallet. Read moreGenuine Hotels.com guest review
"Great for Our Purpose"
The Ginza Creston was everything it was billed to be. It was clean, neat, up-to-date, centrally located, and comfortable. Directions on the website to the hotel were great. Come out of Tsukiji Station taking Exit 3, and you emerge at the Denny's (opens at 7). Facing the Denny's, turn right, go to the corner, turn left and walk right down until the street […] ends. Right across the street is the Ginza Creston. The nice thing is that along this street are a 7-11, two coffee shops, and a small restaurant or two, so you can grab stuff, plus the Denny's on the corner serves a nice dinner :-) We were in Tokyo for the sole purpose of going to Tokyo Disney, and didn't want to pay the Disney hotel prices, so the Creston was perfectly located. On station up on the subway to Hatchobori station, transfer onto the JRKeiyo line to Maihama (Tokyo Disney Station) and you are there. Total time between 5 to 10 minutes depending. It was also great for getting to Ueno Station for the park during Sakura, as well as to the Hard Rock Cafe located right at the station to meet friends! We would definitely stay here again. Read moreGenuine Expedia guest review
"Close to One of the Top International Hospitals"
The staff was friendly and professional. I took taxi's to go to the Ginza which took about 5-10 minutes.Genuine Hotels.com guest review
"Very Good to Excellent"
I would have rated this excellent across the board except the room carpet showed signs of its age. Other than that, everything was excellent. Staff, facilities, view, and cleanliness were all excellent and well worth the price. It's close to the Ginza shopping district, a subway entrance, and about a mile from the Tokyo train station.Genuine Expedia guest review
Ginza Creston was an amazing hotel stay. The room and bed were very comfortable as was the bathroom... made for a very nice shower. The hotel staff was as helpful as they could be. They gave me a local map, subway map and exhanged money for me. Their English was limited, as I found just about everyone in Tokyo has pretty limited English. Didn't eat […] at the restaraunt, it was too expensive but there were lots of good eats near the hotel. The massage chair was great after a day of exploring. The views were amazing. Room was cleaned daily. Absolutely no problems at all. Excellent! Read moreGenuine Expedia guest review
"An exceptional view part of Tokyo!"
Although the room was small, as expected in Tokyo since real estates are so precious, my room featured exceptional view of Tsujiki Market and part of Tokyo. The room was neat and clean, can't complain about that. It would be nice the staff just speak a little more English, that might improve the flow of traffic from foreigners.Genuine Expedia guest review
"Nice clean hotel close to the Bay"
Beautiful view of bay and city lights. The hotel lobby left a lot to be desired, very boring atmosphere with nothing to do but go to your room. There is actually no bar with a view of the city lights, there is four seat lounge area in the restaurant with a makeshift bar setup. No cable to get CNN only local stations all in Japanese. The hotel is located […] within walking distance of the Fish Market, but any other sights such as Time Square or Tokyo Tower etc. you will have to take subway or taxi. If you book a tour you will not be picked up from the Ginza Creston Hotel, you most likely will be picked up from Keio Plaza Hotel which is in the Time Square area for which you will have to take the subway by Denny’s, then transfer to another subway or take a taxi, the ride is approximately $75. round trip. If I had to do it again I would have stayed at a hotel in the Time Square area, where all the action is. The Keio Plaza Hotel is very beautiful with lots of restaurants and shops, but might be a little more expensive than the Ginza Creston. Read moreGenuine Expedia guest review
The view over the riverside was fabulous. The surroundings were you walk were more dull, but felt safe. Convenient distance to the fishmarket and the subway (two stations). You could even walk to the shopping district of Ginza and back again. You could expect a better knowledge in English in such a hotel (even if you could have a conversation). The […] food at the restaurent was delicious. Read moreGenuine Hotels.com guest review
"Nice view and fairly close to subway"
We enjoyed our stay. The room was not very big but quite comfortable, and had a nice view of the Sumida River and Tokyo Bay area. All hotel rooms are above the 32nd floor. The staff were helpful and efficient. Internet access was rather limited and perhaps oversubscribed. TV only had local (no international) channels. Nearest subway was about 200 yards […] from the hotel on the Hibiya line - Tsukiji station - 2 short stops away from Ginza. Cab ride from Tokyo station was about 15 minutes. Runners will enjoy the nearby riverside trail. We walked from the hotel less than a mile to the Tsukiji fish market area and enjoyed excellent, fairly inexpensive sushi at one of the Tsukiji area restaurants. Read moreGenuine Hotels.com guest review
"Not what I expected"
The room pictured as a double room, is not a double. Their double room is just a king sized bed,and they don't have non smoking rooms with two beds. Which they call a triple! It is also not as close to the station as purported, and not convenient at all. Finally, the staff was not helpful in the least.Genuine Hotels.com guest review
"Hotel with excellent views of the river!"
This was a lovely high end hotel in Ginza, although a little out of the way - about 10 minutes by subway and a 5 minute walk from Tokyo train station. Gorgeous views as the hotel occupies 32nd to 38th floor of the building. Massage chair was lovely at the end of the day. Spacious room and staff were great!Genuine Expedia guest review
Both the staff and facilities were great. Not all of the staff spoke fluent English but they would always get someone who could if there was a communication problem; it is Japan after all, don't expect everyone to speak your language. The hotel is not right next to public transportation but if you try take a different path to and from the subway then […] each walk is its own little adventure. Gorgeous views from the rooms, plenty of convenience shops and some great restaurants on site. Read moreGenuine Expedia guest review
The staff was courteous and very helpful. Their knowledge of English was good and beneficial. The location is good and the views are spectacular. The room, however, was a disappointment. The furnishings were dated and worn and the carpet was disgusting. I understand that they are undergoing a "rebranding" and perhaps our room had not yet been remod […] eled. Read moreGenuine Hotels.com guest review
Great views, clean rooms, good staff. The staff was friendly and helpful. Loaner umbrellas available. Is very close to Tsukiji Market and Ginza. Convenience stores in building. Very happy with my stay.Genuine Hotels.com guest review
"GREAT MASSAGE CHAIR!"
Okay, I loved my stay at this hotel which was centrally located in Tokyo. Sure, the furniture was a bit outdated, but the room was clean and I thoroughly enjoyed the massage chair in the room. It was a good deal for the location and it was pretty close to the subway station, just a 5-minute walk. The view from my room was great as well. I will definitely […] go back on my next Tokyo visit! Read moreGenuine Expedia guest review
Just Great!!!!!Genuine Hotels.com guest review
Wifi is very poor in Japan and I read about that. Know thatGenuine Hotels.com guest review
"Ginza's hidden gem"
This hotel is conveniently located about 3-4 blocks away from the Tsukiji metro station, near several 7Eleven's (including one at the hotel along with a McDonalds) and only 1 metro station away from the ritzy Ginza district of Tokyo. My room was located on the 34th floor of 38 floors and had full view of Tokyo Bay and the Tokyo Tower. The bed and pillows […] were super-soft and comfortable; perfect for a good night's sleep coming from Vietnam before returning home to Miami. I call this hotel a gem for the proximity to the bay and unbeatable views for the price, room comfort, metro stations and front desk personnel. Also adjacent to the hotel is the world famous Tsukiji Market and the many eateries within the market as well as enroute to the hotel. However, I must mention two minor areas that need improvement and hopefully the hotel management will take notice and do all possible to correct... #1 Lacks English TV channels (I am aware I am in Japan and thus the television will be Japanese but this hotel lends itself to business travelers so the variety of TV channels should be present) #2 English translations (The room had a massage chair but the controls were written in Japanese. Also, there was an in-room massage menu written in Japanese as well) These I minor items but it would be a great plus should there be at least one or two English channels; even if it is CNN. Read moreGenuine Hotels.com guest review
Very friendly staff, very helpful, beautiful rooms, and a great view. Just a stone's throw away from the Tsukiji fish market, which is walkable. Nearest metro station is about a 7 minute walk. Overall, I'm very satisfied with this hotel, especially for the price.Genuine Hotels.com guest review
"In need of an update and dissapointing"
I was somewhat disappointed with the Ginza Creston. It is a nice enough hotel but it is definitely in need of some updating. The view of the river from our room was nice however. It was definitely out of the way in terms of being around the nightlife and dining areas. If I had it to do over again I would have stayed somewhere in Shibuya or Shinjinku. […] Subways only run until about midnight so once back in the area there wasn't much to do. Although if you do stay there, there is a great dumpling place across the street from the Denny's (I have no idea what the name is but there is a dumpling above the door). The guys there are very friendly, the good is good and I recommend trying the makgeolli with peach and soda (it is a rice wine). Read moreGenuine Hotels.com guest review
"Great hotel away from the crowds"
Hotel occupies the 32-38 floors of the St. Luke's Tower on the Sumida River. Staff was friendly and helpful, although concierge services were limited because of the their ability to speak english. Rooms were large with stunning views of Tokyo/Tokyo Bay (depending on room location). Twin beds are actually "doubles" in the US, so a little wider. Firm, […] comfortable and very clean. Useful if sharing a bed with or between small children. Bathroom also very clean with a nice tub and water that gets really hot. Your own Japanese bath! Standard amenities; no english language TV channels (but who's there to watch TV?); free, high speed ethernet access in the room, but no wireless. I took an Apple Airport Express and set up my own wireless network. Need to renew hotel usage terms every 24 hours, but it worked like a charm. 7/11, McDonald's, Subway, a coffee house and a few restaurants (katsu, chinese, sushi) in adjacent tower lobby. Hotel restaurants also, but we chose to eat out. Not much in surrounding area so venture out into the surrounding Tsukiji or Ginza neighborhoods, which are within walking distance (15-25 minutes) or a stop or two away on the subway. Also, there is a cabstand next to the hotel that always had a waiting taxi. Quick 15 minute access to the TCAT and the airport limousine. Read moreGenuine Expedia guest review
"Close to Fish market and Ginza shopping"
We were very satisfied with the hotel. The staff went out of their way to assist us at all times. The hotel was conveniently located just a short walk from the Tsukiji Fish market, an being a sushi lover, you couldnt get fresher food. Cab drivers had a tough time understanding us, so finding the hotel was hard at times. We don't speak the language though. […] Even showing cabbies the actual name and address in writing seemed confusing unless it was in their native characters. Great Hotel for the price! Read moreGenuine Hotels.com guest review
Great trip-great hotel, incrdible viewsGenuine Hotels.com guest review
"Hotel New Hankyu Tsukiji-Great city views"
My wife and I found the New Hankyu Tsukiji to be a very comfortable hotel. It is located in the Tsukiji neighborhood only about a 10min. walk to the famous fish market and the subway. Our room, 3717, was a corner room on the 37th floor and had wonderful views of the city and the market. Unfortunately it was overcast/rainy/cloudy the 3 days in early […] March we were there otherwise the views would have been spectacular. At about 300 sq. ft. the room was a little tight but still large by Tokyo standards. The wi-fi was free with a cable provided in the desk drawer. The massage chair was a bit thin in the cushioning department but it could work some kinks out if you gave it a chance. No instructions in English for the chair so trial and error is the way to go. The Japanese fancy toilet is an experience all it's own, just follow the little pictures and enjoy. The tea service was refreshed every day and new robes were laid out. We cleared out all of the stuff provided in the fridge and bought our own at the 7-11 on the ground floor,(milk for the tea, some donuts to have with etc.). There's a McDonalds there too if you must. We did not eat at any of the restaurants in the hotel as we found dining options elsewhere. The staff spoke English were very helpful with directions, calling a cab for our departure and laundry service, ( a little pricey but oh soo convenient, they deliver the cleaned laundry to your room.). The only thing I would say to watch out for is the step up into the bathroom. Our room had a 2" step to get into the bathroom and if you forgot it was there, as I did only once, WOW such a stub you could give to your toes! Not to mention the possibility of flying headlong into that fancy Japanese toilet. That one caveat aside I would easily recommend this hotel especially if you are going to do the fish market. Tip: Get to the market BY 5 AM, we got there at 5:15 and were too late for the tour. Read moreGenuine Hotels.com guest review
"spacious for Tokyo"
The room was spacious with a sofa bed that fitted 1 person, also a massage chair which was a lot of fun. It seems in Japan there are 2 sizes of bed, King or Queen, which are basically the same size as a USA queen, and twins, which are the size of a USA full (can accommodate 2, and perfect for 2 kids, or an adult and kid, or 2 adults of regular size). […] The staff were very helpful and polite,as I found all Japanese to be, and the place very clean. Small fridge, tea/coffee, and amazing view of the river - probably one of the nicest views you could ask for in Tokyo. There's a McD, and 7/11 right next door, plus about 4 restaurants, as there are office workers in the adjoining building. There isn't really any other shops or restaurants immediately around the hotel. Personally we found the convenience stores like 7/11 and family mart throughout Japan great to get things for breakfast, or a bite for lunch. There was a restaurant in the hotel, but like most hotel restaurants it was more than we wanted to pay so we didn't visit it. The only thing that would prevent some people from wanting to stay here is it's convenience to the train or subway station. It is about 10-20mins walk to Tsukiji station, probably the nearest - but in the morning the walk along the river side is pleasant, and you see so much by walking so it suited us fine. To walk to the Fish market was about 10 minutes, and that is a definite must to go and visit. Personally I'd stay there again, and enjoy being made to walk a little before getting on transport, as that's when you see more of the real city, other than the tourist spots. To find a hotel room to accommodate 4, like this one, is not easy to find. Read moreGenuine Hotels.com guest review
"Very convenient and nice features"
We were on the 35th floor....quite a view. Room had a massage chair and many other nice touches. Close to subway and the fish market. A walkway was close to the waterfront. Worth the money and staff were very pleasant.Genuine Hotels.com guest review
"great if you want to see Tsujiki Market"
The hotel decor is a bit dated and there are no English TV channels, but the room was large, the massage chair was an enjoyable feature, and the hotel is walking distance to Tsujiki Market, if that's on your list. Also, there was one front desk clerk who went above and beyond to help - I left with a positive impression because of her!Genuine Hotels.com guest review
"Fantastic views & location"
Booked for 1 nite, but stayed for 4 days! Location is great with amenity stores/restaraunts in attached bldg. Both water taxi & subway stations & tsukiji fish market minutes away. And large room had such fabulous views from both windows that it was also a pleasure to just chill out with some fresh made sushi & a local beer while having a massage in […] your own personal massage chair!!! ONLY slight issue we had was no wifi inside room, so we needed to go into hall for signal. Read moreGenuine Hotels.com guest review
Great view from our room of the city at night, our room was on the 37th floor! The restaurants were a little expensive and but there are a number of good restaurants in the department store at the ground level. Ideally located near the Tsukiji Fish Market and tube station is a 5-10 minute walk.Genuine Hotels.com guest review
"The best view available and a very helpful staff"
This was our first time in Tokyo and we had an amazing time! The hotel staff helped us tremendously along the way and did their best to answer our many questions and even provided detailed instructions for anywhere in the city we wanted to visit. The room itself was not very large but this was not a problem to us. It was perfect for the two of us and […] the view of the city was simply spectacular from the 35th floor. Everything was in good condition and the massage chair was great and even though the remote had only japanese on it, we were able to figure it out. I would recommend asking for your wifi password and router when you arrive or they wont offer it to you. Also look for food in the area as the hotel food is overpriced. They will even assist in ordering pizza or food from the area if need be. Again they are very helpful and friendly. Read moreGenuine Expedia guest review
"Clean and spacious room (except for carpet)"
Rooms are big by Tokyo standard (good size even for N. American standard). Everything else is very clean and tidy. The only exception is the stained carpet in the our room - massive stains, pretty disgusting, but since I expected some sort of stains from reviews on the Web, I was not too surprised. I was asked about my opinion on checkout, so I told […] staff members on duty, and they readily admitted it and apologized, with the remark that they are changing the carpet gradually and that it will be good when we come back next time! A professional staff. We put a "do not disturb" sign on one day when we went out as we did not want the set up to be disturbed. They were concerned and left us a message to contact them because they were concerned that they cannot clean up the room and replace towels (if we wished). This is a quiet area, and takes about 12 minutes to walk to Tsukiji Station. If you enjoy quietness after a long day, and like to walk/jog along the Sumida River, this is perfect. St. Luke office tower attached to this hotel tower provides convenience of a pharmacy/drug store, cafe, McDonald, and a few other resaturants. Other restaurants and cafes are just about less than 10 minutes away by foot. Just keep in mind this is not like Shinjuku or Tokyo Station (Yasesu) area in which you can just pop downstairs to get anything you need, in less than a couple of minutes. Read moreGenuine Expedia guest review
Room is very comfortable, and equipped with a full size massage chair. Nice way to get relaxed after walking in Tokyo for whole day. Restaurants and minimarts on site. A little bit walk to Tsukiji station, but manageable.Genuine Hotels.com guest review
We're from Australia and were looking for somewhere to stay in Ginza. The Ginza Creston was such a great place to stay. The staff were very helpful and English friendly. They went out of their way to help direct us to certain places; printing out maps, timetables and even highlighting train lines and times. The room was big for a Japanese hotel and […] the view was spectacular. The massage chair was also an added bonus. The hotel is walking distance to Ginza shopping district and major subway stations and train lines. We were very impressed and will definitely reccomend to anyone who is looking for a good time close to Ginza. Read moreGenuine Expedia guest review
"perfect night view!"
our room located at the 35th floor of the building, the night sight was wonderful! Reception staff understand easy English and really polite. When I required wifi service the reception staff told me "booking is full" umm I'm not quite clear about this Anyway my 3 nights in this hotel was fantastic :)Genuine Hotels.com guest review
"Lovely hotel but smell of smoking"
There is a fantastic view over Tokyo from the rooms. Our room had a very fine size. There is only about 10 minutes walk to subway. Unfortunately we incountered a Big Challenge. We had ordered a non smoking room, but it seems like there might be a problem with the ventilationsystem. Durring our stay there was a smell of cold smoke. They tried to help […] by placing an aircleaner in the room, but it did not take Care of the problem. Read moreGenuine Hotels.com guest review
"Spacious room, perfect view & well located"
We got the top floor of this grand hotel. Unlike other hotels in japan, the room was big! Massage chair came in handy. Fantastic view, comfy bed and water pressure in hot shower was excellent. Easy 5 minute walk to tsukiji subway and 20min walk to the action of Ginza which you could see from hotel room. 7 eleven and maccas down stairs.Genuine Expedia guest review
"Nice Room and View"
Quite a distance walk, about 10-15 minutes walk from the train station to the hotel. Overall, room was pleasing, clean and the view was excellent. The surrounding of the hotel were offices, hospitals and university. It was very quiet during the night as all shops are closed quite early. But there are fast food restaurant and 7-11 stall next to the hotel. […] Overall, it was a nice place to stay. But to our disappoint, the hotel staffs are not very friendly. No smiles and promptness seen from them during our 5 days stay. Thus, me and my boyfriend do not feel very welcome by them. Read moreGenuine Expedia guest review
"Beautiful view of Sumida river and bustlingTsukiji"
Hotel staff were terrific! They guided us on the best way to get to Ryogoku for sumo as well as helped to make reservations at restaurants! Twin room was large by Japanese std and the St Luke's neighborhood near the hospital and school was tranquil and safe.Genuine Hotels.com guest review
Room is big, but wifi signal is very weak.Genuine Hotels.com guest review
"Fantastic view over Tokyo bay"
We stayed only one night but had a room on the 34th floor with amazing views. Plus a massaging chair that was really good too! Did not have breakfast or lunch in the hotel so I can not say anything on that side.Genuine Expedia guest review
Friendly, clean, quiet, amazing views, good size room. Bathroom was great, clean and shower was powerful and warm. Would have been 5 stars all round but there is no wi-fi in the hotel. Also the bar shuts early, about 9 pm.Genuine Expedia guest review
"good neighborhood but not close enough to subway"
Good Hotel and neighborhood. Have a McDonalds and 7eleven in first floor very useful when you get bored of japanese food. Excellent views from bedroom. Walking distance from fish market. Only issue is not so close from subway and when you have walked all day thats a problem, specially taking note that taxis in tokyo are very expensive.Genuine Hotels.com guest review
10 days at the Ginza Creston was a most enjoyable experience and worth the expense. They put us on the 38th Flr facing the Sumida River in a room much larger than we had expected. The view more so at night is awesome! The room comes with a massage chair, instructions in Japanese, making using it a hit and miss experience. It also come with a fresh pair […] of pyjamas each day, which we declined to use but which they kept providing. No coffee is provided only tea and green tea. There is no English channel on TV - just one news channel in English would have been nice, however that said the daily delivered Japan Times in English helped to keep us in touch with what was happening at home. The hotel staff do try very hard to communicate in English. One or two are reasonably fluent. As there was so much food on offer in Tokyo we never got to use the hotel restaurant. The Tsukiji Station (3 train lines) is a convenient 10 minutes away depending on how fast you walk and only 160Y from Ginza. A 7-Eleven along the way makes picking up supplies on the way back to the hotel easy. Next to the hotel is a MacDonalds (if you can't live without it) and a water ferry stop to Odaiba. Its 600Y one way and worth taking for the river view it gives. At Odaiba there is a free shuttle that does a 30mins city circuit. Nb. The water ferry gate is always locked but is opened when the ferry arrives. Read moreGenuine Hotels.com guest review
"Great location, especially convenient for Tsukiji"
Nice hotel, great location for Tsukiji market if you want to go for the Tuna auction, as it's only a five minute walk. Also pretty handy for Ginza and a fairly short walk to Hatchobori for the JR to Tokyo.Genuine Hotels.com guest review
Magnificent view from the rooms as the hotel occupies the top few floors of a sky scraper. The complex below houses fast food and coffee shops open till ten each night, very useful for your morning coffee - which can be enjoyed over looking the river as it is right next to it. The nearest subway is about five minutes walk straight down the main road. […] A further five minutes takes you into Ginza which is an impressive high end shopping district. Staff serve very helpful with great English, they booked us trips and restaurants without any fuss. The rooms are smart and big enough, actually one of the biggest we ever came across in Tokyo! Couldn't recommend enough. Read moreGenuine Hotels.com guest review
"Convenient for Tsukiji"
Have stayed there many times when it was the Shin Hankyu.Genuine Hotels.com guest review
"View to die for"
Absolute treat of a hotel. Fantastic value at the Expedia discount price we had. Stunning views over Tokyo Bay. Very handy for the Tsukiji fish market but actually located in a nice neighbourhood. Easy walk to downtown Ginza.Genuine Expedia guest review
last minutes choice, good view higher floors, close to tokyo subway 10 mins walk. with subway system still close to all tourist attractions. hotel was remodel early february 2013 so everything are brand new, the queen size room is good for one person, if you have two people with larger luggages maybe difficult to get around. it was next to a hospital […] but area very quiet, with shopping mall build next to with many selection of food. I arrived late around 10pm, glad there was family mart similar to seven-11, overall happy with the hotel itself. Read moreGenuine Hotels.com guest review
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