"Williams Graduation Weekend"
The staff was welcoming and accommodating, there was acknowledgement from the front desk staff as soon as we entered the lobby. We were early for check in, but the front desk checked us in early.Genuine Hotels.com guest review
i will check for hotel that accept animals dog was barking late at night.Genuine Hotels.com guest review
the Hotel Lobby was very duty with a terrible odor,otherwise the room was clean and the staff was friendly.Genuine Hotels.com guest review
House keeping did a horrible job in cleaning the room ask for them to change the sheets and all they did was leave the dirty sheets on the bed and place the clean sheets at the foot of the bed for me to do itGenuine Hotels.com guest review
Definitely recommend for short or long stays. Especially convenient for events at the convention center.Genuine Hotels.com guest review
Everyone was so sweet and kind. We enjoyed our stay. I loved the heated pool that was a plus. I would definitely stay there again.Genuine Hotels.com guest review
The hotel and staff were very nice and helpful. The first night we were there 4 bus loads of kids came in and it got very loud. At 2am we had to call down to the front desk to complain about the noise. The next morning they moved us to a different floor which was quiet. They handled the situation well.Genuine Hotels.com guest review
"Great service but dirty pool"
The service was great! The rooms were good for the price... Hallways were a bit dark but we managed. The pool was disgusting! All kinds of dirt in there. I did not let my kids in.Genuine Hotels.com guest review
"son home from deployment...hotel was excellent"
The staff knew why we were there and went the extra mile. They got us in our room early so we could rush to the base for an event... Jessica was amazing at moving us in quickly... cookies on hand no matter the time of day made my husband's day! The staff at Max and Erma's was wonderful. Brewer knows his stuff... and the friday night crew was fun. Will […] definitely be back Read moreGenuine Hotels.com guest review
"Will be back"
Staff was extremely helpful and friendly!Genuine Hotels.com guest review
Pleasant , courteous, helpful staff. Convenient , free parking. Close to local attractions.Genuine Expedia guest review
"Perfect for Virginia Beach Convention Center event"
Overall we had a very good experience, hotel and staff. The room smelled a little but not enough to merit a call to the front desk.Genuine Hotels.com guest review
"Meet our needs well during marathon weekend."
Too many dogs! The restaurant experience Sunday evening was not good. We invited guests to meet us at the hotel for dinner and the host denied our request to sit in the dining room and said he was only serving in the bar. The food was less than my expectations for Max and Ermas. I see why some of them are closing and I suspect this one may soon follow […] if changes are not made. Read moreGenuine Expedia guest review
The location is the best part of the visit. Was literally down the street from the ocean front. They was going through a remodel so they had a couple of things going on. Nothing that was in the way.Genuine Hotels.com guest review
The hotel is acceptable for the price, though there are no laundry facilities on the premises as noted, as they are at least a mile off site. The location to the beach area is a more than a mile with the convention center in close walking distance. Off season service needed help. In the long run, I believe I would stay again though I would check out […] the surrounding areas more closely as it seemed the hotel had some water damage due to the past winter weather. Read moreGenuine Hotels.com guest review
Hotel was very comfortable and staff was very friendly!!Genuine Hotels.com guest review
Great for event at convention center. And just off interstate.Genuine Expedia guest review
Great experience except the shower head was slanted 45 degrees towards the wall. I felt like i had to be against the wall to shower.Genuine Expedia guest review
I stayed here while attending a party at the Virginia Beach Convention Center. It's literally right down the street.Genuine Hotels.com guest review
"Great place to stay with your dog!"
We stayed here for a few days after Christmas. The hotel was not busy at all. Because of this we were always warmly greeted when we walked through the lobby and offered cookies every time too. We stayed on the 3rd floor with our dog and had no problems at all. The hotel is several blocks from the beach but I think you could walk it in nice weather. […] There is a McDonald's within walking distance and a FoodLion, gas station and other restaurants a short walk or drive away. We found our room clean and completed renovated. The beds were very comfortable. There still seemed to be 1 out of 3 elevators down for maintenance everyday, but because the hotel wasn't busy it caused us no problems. Definitely a great place to stay if you are going to be at the Convention Center or want to bring your dog with you. We will definitely stay here again! Read moreGenuine Hotels.com guest review
we enjoyed our stay very muchGenuine Hotels.com guest review
"Very accomodating for our (2) day trip"
DoubleTree (Ocean Front) is a excellent place to stay. The hotel and room was very clean. The service was superb. Hotel amenities met our needs.Thanks DoubleTree for enhancing our Thanksgiving!!!Genuine Hotels.com guest review
"Staff was great! Rooms...Not so much"
We were able to check in early without being charged. That was great. Our first room we were given was nice but the bathtub had mold around the edge. Then the ice machine was out of order. So they gladly moved us to another room and gave us free breakfast coupons. I was ok with that. The second room at first was nice until I went to take a shower and […] noticed pooh on the outside of the toilet. Gross! They offered to move us again but at that point we were already in our jammies so they just sent someone to clean it. Didn't offer anything else Read moreGenuine Hotels.com guest review
"Staff excellent, very friendly."
Our two English Bulldogs were well receivedGenuine Expedia guest review
"had a great stay"
This hotel was under some renovations but it was clean, the rooms were spacious and clean and the staff were very friendlyGenuine Hotels.com guest review
"One Night for Wicked 10K"
Stayed one night for convenience to Wicked 10K. Room was very clean and staff was extremely friendly. Ordered room service and it was very good and was delivered quickly. Only complaint is the pillows. Sometimes softer isn't always better! Will stay again for future races at the convention center!Genuine Hotels.com guest review
"Can't get any closer to the Convention Center"
If I come to town for another event at the convention center, I'd definitely stay here again. Check-in and check-out were fast, and all the staff I came in contact with were friendly and helpful. The room was comfortable, and down-free as I'd requested when I made the reservation. If I'm nit-picking, there was a little bit of discoloration that looked […] like mildew on some of the bathtub grout, but otherwise the room and bathroom were very clean. A word of caution, and this is not really the hotel's fault - if there's an outdoor event going on at the convention center, you'll probably be able to hear it from your room. I didn't hear the crowd, but I could clearly hear the loudspeaker announcements being made. Read moreGenuine Hotels.com guest review
"It was OK"
Kinda pricey for the areaGenuine Hotels.com guest review
"Will not go back"
Was solicited every time we entered or left the building. Worse then telemarketers! I understand that maybe some people would like the availability of brochures and information on the area they are visiting from the hotel. Tried several times to decline politely but the answer no just was not accepted. And was made to feel bad because I didn't want […] to waste our families precious in port time being sold to!! Told the lady at customer service that we dreaded having to come or go through the lobby because of this solicitation and just got, "oh". Makes me hesitant to pay in advanced again and will not come back here. Read moreGenuine Hotels.com guest review
"Trip to VA beach Doubletree 10/12/13"
Was only there one night, unfortunately I was in town for a funeral. The weather was terrible. Overall a very nice stay. The gym and pool were very nice. The restaurant onsite has decent food. Staff is all very nice, very polite. Lots of hot water. A little pricey for not being right on the water, but I still thought it was a great place to stay and […] would stay again. It was easy to get to off the highway. Read moreGenuine Expedia guest review
We had a very pleasant stay with no issues at all. The front desk was very friendly and our room was very clean. The pillows and linens were extremely comfortable, and the mattress was exquisite! Real creamer in the room for the Wolfgang Puck coffee/coffee maker, which brews 1 or 2 cups coffee at a time. The room hair dryer was better than the one I […] brought, and the towels were very soft and plush. I will probably stay again. My only negative would be slow sevice at Max and Ermas downstairs. Food was really good. Read moreGenuine Hotels.com guest review
I'm probably dealing in the minutia, but based on stays in many hotels this year, this Hilton property was mediocre; nothing disparaging, just an average stay. You can tell money is invested to maintain the property, but why with so much $$$ in facility appearance would you paint all doors with cheap, mud brown paint. It covered all fixtures to a gloomy, […] haphazard scheme that detracts from true quality. One of three elevators was inoperational; the pool although beautifully warm, had a dirt film across the waterline tile. We travel with refridge foods many times and we were shocked to find no room fridges, nor microwaves; had to ice all our goods down just to keep fresh. We also believed that our neighbors shower was right in our room as the water pipe flow was LOUD. Also, I want the Concierge working for the hotel, not for a vacation property to up-sell me on timeshares. Read moreGenuine Expedia guest review
"title of review"
very very very veryvery veryvery veryvery veryvery veryvery veryvery veryvery veryvery veryvery veryvery veryNiceGenuine Expedia guest review
It was wonderfulGenuine Hotels.com guest review
"not very good"
the early check in and checkout fee is ridiculus. not having free coffee in the lobby is rude.Genuine Hotels.com guest review
My stay at the Doubletree Hotel was EXCELLENT! I was attending a Conference at the Virginia Beach Convention Center. The hotel was so close I didn't even have to drive on the main streets. The room was very clean and the internet was FREE! They were doing maintenance on one of the three elevators so they gave all hotel guests a gift certificate toward […] a meal at the restaurant in the hotel! The warm, pecan, chocolate chip cookies every evening sealed the stay!!! Read moreGenuine Hotels.com guest review
"clean hotel with friendly staff"
I stayed here with 3 other people in a room with 2 double beds. It was clean and roomy enough for the 4 of us. We arrived a few hours before check in and our room was already available. The hotel staff was polite and extremely nice. Upon arrival they gave each of us a warm chocolate chip cookie, which was the best I've ever had. The hotel is close to […] the beach and boardwalk area. It was about a 3 minute drive. Definitely recommend staying here because of the cleanliness and wonderful staff. Read moreGenuine Expedia guest review
"Perfect Choice for a Place to Stay in VA Beach!"
We were in town for the 40th Annual Neptune Festival in VA Beach. Our Double Tree Hilton was a few miles down the road, but the hotel provided a free shuttle service to a bus stop within walking distance of the activities. This allowed us to leave the car at the hotel and forget about parking.Our rooms were spotless. The staff was anxious to do anything […] to make our stay comfortable and happy. It all made for a perfect weekend. We would definitely stay there again! Read moreGenuine Hotels.com guest review
"good quiet hotel"
Good quiet hotel with clean sheets nice decor. convenient max and ermas with good breakfast buffet. just a short walk to boardwalk and shuttle sevice available during select seasons although we walked to the beach. yummy cookies at checkin and out....crazy carpet but good clean looking. allows cats and dogs...weird but true! overall good hotel!!Genuine Hotels.com guest review
"convenient to highways but not beach area"
Would recommend for cleanliness and service. Not ideal for fun vacation but close to convention center.Genuine Hotels.com guest review
"Clean and Comfortable"
Staff was terrific, nice facility. Room was very clean. Cold water with fruit in the lobby upon arrival, and the famous chocolate chip cookies. We only stayed one night, so did not get to try out the pool. Unfortunately, they were renovating one of the three elevators, so only two were working, and they were slow. Parking was free, and the hotel was […] only 1.6 miles from the beach. If renting bikes, it's an easy trek to the ocean. Room had microwave and small fridge, which was great to keep leftovers. This hotel is next to the convention center. If traveling for business at the convention center, this is a perfect location. Parking was a bit odd, though, as spaces near the front door were few. There were no outside doors into the hotel other than the front lobby access and the restaurant access, so be sure to park near one of those doors if possible; otherwise, expect a good walk to your car. Parking garage is near hotel, so lots of parking available. Read moreGenuine Expedia guest review
"Right in the heart of Virginia Beach"
Excellent customer service, clean and comfortable room, excellent accomodations.Genuine Hotels.com guest review
it was a great stay. The sprinkler system needs work as sprinklers pipes in the stairwells are rusting and leaking tampers hanging off the sprinkler pipe ect. makes me wonder how effective the fire system is in the building. but besides that great hotelGenuine Hotels.com guest review
Good location. Hotel staff and maid service was great.Genuine Hotels.com guest review
Do not stay at this dump!! Our check in time was one hour later than advertised, the restaurant in the hotel had terrible service, the coffee pot in the room was was so nasty and dirty we did not think about making coffee out of it, the king size bed mattress did not fit the box spring and my girlfriend injured her foot on it!! This place was terrible […] and the check out personnel asked how we enjoyed our stay which I replied was terrible and they didn't even ask why/ what the reasons were for my dissatisfaction !! This place ruined our weekend get a way!! Do not stay at this place! And no mini fridge in the room!! Just terrible!! Read moreGenuine Hotels.com guest review
"Great hotel rate during off season VA Beach stay"
Overall I would say my stay was "3 out of 5" stars. This conclusion is based on the following, overall reception upon checking-in was of no concern (hotel receptionist was great), the main hotel lobby was presentable with marble floors, only two out of the three elevators were serviceable due to one elevator under going maintenance, the hotel room was […] great (clean, bed was comfortable, pillows were a little bit too soft if that is a critique, hotel room was also pet friendly), the hotel it self is about 5-10 minutes from VA beach and about 10 minutes to surrounding restaurants, drug stores, etc., the hotel also has Max and Erma's, only issue with Max and Erma's was on the last day for breakfast it took over an hour for just a part of the food to arrive due to only one cook servicing a multitude of tables (I have sympathy for the wait staff however, the management should settle the issue), so overall I would say the hotel stay was merely average. I had fun, but nothing above and beyond my expectations of a Double Tree Hilton hotel chain. Read moreGenuine Hotels.com guest review
It was a wonderful stayGenuine Hotels.com guest review
The service was great but then it goes down hill after that. The hotel is old and needs updating. The bed was very soft and sagged in the middle. The AC made noises all night and made it difficult to sleep. The room my daughter was in was across the hallway from the ice/vending area and woke her up repeatedly throughout the night. The hotel did offer […] to move her when we complained. The pool was small with very few stairs. Upon leaving there was a group of people yelling at the manager which was very disturbing Read moreGenuine Hotels.com guest review
Luved itGenuine Hotels.com guest review
I was in town for a week on business and stayed here. The staff was very friendly and helpful. Often gave directions to area attractions and also printed up Google maps. I have stayed here twice this summer and both times the elevators stunk. Long lines the first time and this time one of them was down all week for maintenance. The hotel is working […] on the issue and gave me a $10 voucher for the lobby restaurant. That is the only reason I ate there.The restaurant in the lobby is way overpriced, paid over $15 for French toast, (not very good) bacon and a soda. The hotel overall is decent. Take advantage of the shuttle to the boardwalk, sure beats driving and paying for parking. Lots of good restaurants down by at the Boardwalk and if you have a car, drive to City Center, lots of big name restaurants and a good selection of food choices. Read moreGenuine Expedia guest review
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