"Will not return"
Got a non smoking room but there was a stale cigarette smell in the room and the bedding. Smaller TV with poor picture quality.Genuine Hotels.com guest review
"Fantastic Hotel Great Deal"
Very nice Hotel, good location, excellent price for a two night stay.Genuine Hotels.com guest review
Great price through Expedia, right off freeway. Nice roomGenuine Expedia guest review
Just stayed one night, room was clean, a little small, but we were comfortable.Genuine Hotels.com guest review
The hotel staff were very accommodating. The room was very comfortable and clean. A+ locationGenuine Expedia guest review
when i got to the hotel there was bio valet and then the guy at the front desk tried to tell me my credit card wasn't on file. then after i got that whole situation handled i went up to my room everything around looked really old and out dated. then there where dirty hand prints all over the curtains and it just wall around not a good stay. then since […] there was no valet that meant self park and that meant there was no parking on the grounds by 11 pm the parking lot was full and i had to park on the street off the grounds and away from securities eye.. Read moreGenuine Hotels.com guest review
We got exactly what we wanted. A place to sleep for one night that didn't charge $25+ for parking and in a safe neighborhood at a reasonable price. Staff was friendly and efficient. Room was small but plush and clean. I liked the green thinking with the schampoo and soap. All and all satisfactory.Genuine Hotels.com guest review
Carpet was dirty and filthy at some areas, this is unacceptable for the price of the room. They also tried to give me double beds instead of king.Genuine Expedia guest review
"Very nice staff"
We had problems checking in due to hotels.com but the staff immediatly found out what the problem was and got it taken care of. They gave us a free drink at the bar and free breakfast for the inconvience, even though it wasnt their fault. The rooms were nice and the cheesecake and breakfast buffet were awesome!! Very pleased and will definitly stay […] here again when in houston! :) Read moreGenuine Hotels.com guest review
"Feels like home"
We enjoyed our stay. It was a fantastic experience. The atmosphere was great and will stay there again & again.Genuine Hotels.com guest review
"Good location, but watch for traffic on 59"
Decent place for a business trip.Genuine Hotels.com guest review
"Conveniently located for shopping"
I frequently stay at this hotel because it is close to my son's home. I appreciate the free Wi-Fi and free parking (which other near-by hotels do not offer.). However, the noisy air conditioning unit often wakes me up at night-- and you can't do without air conditioning in Houston!Genuine Hotels.com guest review
This hotel is very old and in need of some updating. The restaurant was good and the location is great if you want quick access to the interstate.Genuine Hotels.com guest review
"Awful business center - pay by the minute"
Had to pay by the minute to use their printer, which is located in the bar/restaurant area. Got a good room rate but everytthing else was very expensive.Genuine Hotels.com guest review
"Nice place to stay"
Just for one night. Older hotel but kept up pretty good. Staff was nice and helpful,room was large,nice bed,lots of pillows. curtain would not pull up,broken cord.With all the lights on room was still dim.Bath was nice,good shower,very quite to be on the freeway.Genuine Hotels.com guest review
I enjoyed my quiet stay and the bed is very comfortable. Had a great night of sleep. Thank you!Genuine Hotels.com guest review
"attending a trade show at the convention center"
I was attending an trade show at the convention center. A 15 minute ride without traffic. A little too far for me to use a taxi, so I rented a car. Worked well for meGenuine Hotels.com guest review
"A lot of bang for the buck"
Enjoyed one-night stay. Only disappointment was that room was not available until about 30 minutes after we arrived. Front desk staff apologized and gave us two complimentary drink tickets. Common areas and rooms were clean. Very good rate.Genuine Hotels.com guest review
Nice and pleasant with an excellent and friendly service.Genuine Hotels.com guest review
Could have been cleaner.room has One of each towel didn't understand that. Comfortable bed. Late checkout was perfect housekeeping didn't bother usGenuine Hotels.com guest review
"Removed from D'town but convenient"
Wud like to have a fridge & microwave in room... left a great piece of steak from Mortens for lack of a means to hold for later.Genuine Hotels.com guest review
"My Stay at Four Points"
The staff was friendly, the restaurant was nice and the Quesadia's on the menu were amazing!!! I have only three negatives to say about this hotel, otherwise, it was a great stay. First, someone went into my room although I had a do not disturb sign on the door. I put the sign up for a reason. My work contains private information, and although it is […] secure, I don't want others in the room. Second, and most important, the parking lot is horrible. It contains pot-holes in various areas that are at least two foot in diameter and equally as deep. The parking lot needs to be ripped out and replaced using a better subgrade. The pot-holes were just key point of the parking lot issues. Third, there is a 24 hours "Party Store" (not what you think) store just across the street. To leave on a positive note, most all restaurants and shopping are within walking distance of the hotel. Read moreGenuine Hotels.com guest review
Bigger room than others, wish there was more lighting in parking lot, I accidentally parked in an accessible spot that had light paint on it but no sign. I hope I didnt make anyone's night needlessly difficult.Genuine Hotels.com guest review
"Very clean and affordable"
Booked online and when i got there fast service and nice staffGenuine Expedia guest review
"Great place, good access to Dntwn & food & drinks"
Everything was top notch. Could go anywhere, including downtown, with little difficulty. Buildling and road construction nearby, but zero noise.Great staff. The room was perfect. The price is close enough to the lower tier of hotels, but the value significantly exceeded others. Buick at Chevrolet prices!Genuine Hotels.com guest review
"hot in houston"
tired and noisy, service goodGenuine Hotels.com guest review
"weekend in Houston"
I was there for a weekend to enjoy a concert, didn't spend much time at the hotel. But I did have breakfast on Saturday morning. The server was friendly and she made sure we had everything we needed. A gentleman that I met in the elevator asked us if we were enjoying our stay and that's when I remembered we were needing towels and he was very kind to […] write down our room number and just a few minutes later took us more than enough towels for the rest of our stay, which I thought was remarkable. I work in hospitality so maybe my point of view is different from others, but maybe something to work on is front desk. We arrived after 1am, after such a long drive, we were stuck in traffic for hours, so when we arrived all we wanted to do is to feel welcome. The gentleman at the front desk didn't greet us, I had to greet him first, even though he had already acknowledged me. And after asking him how he was doing, he didn't ask how I was...he just proceeded to ask: can I help you? Since it was the first impression, it was disappointing. The next morning I went to front desk to ask for a map of the nearby places, and the same gentleman from the night before was there, to my surprise, he didn't know how to read the map...seemed a bit annoyed that he was having to help me. In hospitality, the first impression is important, I guess it's different from hotel to hotel?...checking out was a breeze! But I'm not sure if I would want to stay there again. Read moreGenuine Hotels.com guest review
Room was a little small but over all good.Genuine Hotels.com guest review
"Not Worth the $$$$$"
This hotel is very out dated, room a/c didn't cool room, you hear freeway traffic all night.Genuine Hotels.com guest review
"Nice & Roomy"
Staff was very pleasant upon check-in. I checked in late after a long day at MD Andersen. I was welcome with a huge smile and pleasant conversation. Room was spacious, clean and nice. I was suppose to have gotten a king but got two queens instead but we were so tired it didn't matter. I would definitely stay there again.Genuine Hotels.com guest review
Nice clean hotel with very friendly staff. I would recommend a stay here to anyone in the galleria areaGenuine Expedia guest review
"Nice place, sub par service."
Wonderful looking place. Right in the thick of things for what I needed in Houston. The service was sub par and desk people were short and rude.Genuine Hotels.com guest review
Can't complain about anything. We had a conference there and the hotel staff was very accommodating. Room was nice.Genuine Hotels.com guest review
"Very nice Hoel and very nice location"
I am very pleased with our stay at this hotel. It is located very close to the Galleria, restaurants, shopping and freeway. The hotel is very clean, the staff is very nice, the bartender makes great drinks, the room is very comfortable, the pillows are soft, the air conditioning worked very well and it was quiet. I would definitely recommend this hotel […] and I would definitely stay here again. Read moreGenuine Hotels.com guest review
Response by Four Points by Sheraton Houston Southwest We appreciate you! Thank you very much for taking the time to review & comment. We hope to see you again. Josh
Hotel will be going through renovation soon. First time staying with this change but would stay again when traveling. Great hotel and staff. Just would insist on a king or queen beds. We were given double beds.Genuine Expedia guest review
Response by Four Points by Sheraton Houston Southwest Thanks for the review and the kind words about our team. Our renovation will start in November so it's only going to get better. By the way the double beds will be replaced with queen beds. Josh
the service was exceptionalGenuine Hotels.com guest review
Response by Four Points by Sheraton Houston Southwest Thank you! We are working very hard to improve our guest service so your words about our team really matter. Hope to see you again very soon. Josh
Great room, great service, friendly staff...and all for a great price. Will definitely be staying here again!Genuine Hotels.com guest review
Response by Four Points by Sheraton Houston Southwest WOW! thank you very much Joe. Please say hi when you visit us again. Warm regards, Josh
"aging, but not gracefully"
It was clean, but sorely needs updating.Genuine Hotels.com guest review
Response by Four Points by Sheraton Houston Southwest Thanks for the comments . I wanted to let you know we start our renovation in November so the updating is coming. Hope to see you again. Josh
Not a luxury hotel, but adequate and comfortable. Room was clean. The motel is right on freeway so a bit noisy. Did not bother us. Staff was friendly and helpful. Had room service one night-food was very good and came quickly. Must go down to lounge to bring up your own mixed drink, but they will deliver beer and wine to room.Genuine Expedia guest review
Response by Four Points by Sheraton Houston Southwest Thank you for taking the time to share your thoughts. We really appreciate it. Josh
Customer Service was great. Room was very clean, will stay again.Genuine Hotels.com guest review
As long as you stay away from the restaurant you will be ok ( food is good service is not good 2 days in a roll). The coffee in the morning is good ... which is not very common for a hotel. The reception and the people that works on the Hotel are very attentive, the hotel is clean. Have stayed there in many occasions because of the good location.Genuine Hotels.com guest review
My room was in the 9th floor. After booking some of the comments I read included that there is construction going on and it is next to a highway; construction is still going on but one can hardly hear any sound coming from it. You realize that construction is going on once you come close to your window. In addition, the fact that it is close to the […] highway it made my travel convenient. As far as maintenance is concerned the ceiling by the air condition needs painting. Spacious room, very clean and guest friendly employees but there will be a $100 hold on your card when you check in and will not be reimbursed during checking out. Overall, if I will return to Houston I will stay in the same Hotel. Read moreGenuine Hotels.com guest review
The room and bathroom were clean and comfortable. The location was convenient and easy to reach. The staff went above and beyond their duty to assist us in our return from the LSU/Wisconsin game.Genuine Hotels.com guest review
"Nice hotel and the staff !"
the stay was great and there were no problems. It was peaceful and quiet . Will stay at FOUR POINTS NEXT YEAR! Conveniently located for Minute Maid Park.Genuine Expedia guest review
Response by Four Points by Sheraton Houston Southwest Thanks for the review. We are very close to all the sports venues, restaurant and shopping. Hope you’re an Astros fan! See you next time. Josh
"Great hotel, comfy beds!"
Nice hotel but odd room placements. The rooms are a bit confusing as the hallways are not the traditional layout, it's almost as if there was an eye and the rooms were the outline of the eye if that makes sense. Staff was great, hotel offers a fridge and microwave when asked for which is nice if you travel with meals prepped for bodybuilding competitions. […] Make sure to have them plug in the fridge as they only do this at check-in which leaves your meals sitting for a good 30 minutes before the fridge is ready. Other than that clean rooms, comfortable bed, and clean. Read moreGenuine Hotels.com guest review
My wife and I found a pastry shop around the corner on Kirby Dr. called dessert gallery, and with the coffee supplied in the room, we enjoyed it with the pastries and enjoyed the view from the hotel room window from the seventh floor.Genuine Expedia guest review
Response by Four Points by Sheraton Houston Southwest Thank you, we do have a great location and great guests. Josh
Rooms aren't luxurious or anthying. It's just a bed smal tv and small bathrooms. Unfortunately, the rooms are all hot. Poor a/c system rooms don't get cold. I've stayed in better hotels.Genuine Hotels.com guest review
"Nice hotel close to Lakewood Church"
The time spent was nice and we enjoyed our stay!!!Genuine Expedia guest review
Response by Four Points by Sheraton Houston Southwest Thanks for the stars and comments I appreciate it. We are only a few blocks from Lakewood Church so we hope to see you often. Have a great fall Houston is cooling down now! Josh
"Comfortable and nice hotel"
The hotel is well-kept. The front desk people were extremely polite, friendly, and helpful. My room was spacious and clean and the bed was most comfortable. I will stay at this place again if I am back in Houston.Genuine Hotels.com guest review
I thought my stay at this particular hotel was nice. the staff there were very nice and friendly. However, the hotel pool did not look the same as pictured on Hotels.com and I was not happy about how close the toilet was right in front of the sink but overall I enjoyed my stay. The bar was very expensive with tax but strong so either way you got your […] moneys worth. Read moreGenuine Hotels.com guest review
Reviews and ratings contained within this site are the subjective opinions of customers and suppliers; they do not represent or reflect Hotels.com’s position. Neither Hotels.com nor the parties involved in providing review content shall be held liable for any damages of any sort resulting from use of these reviews
We are now watching this hotel on your travel dates
( - )