To much money for a dirty smelly room.Genuine Hotels.com guest review
Good location. Easy to get in and out near 59 freeway. 15' away from Hobby airport and 10' to Vietnamese restaurant on Bellair. Good room service. However, water pressure is low when taking shower even I am on 2nd fl. There were 2 loop holes in the parking lot that need to be fixed.Genuine Hotels.com guest review
"Good and bad"
The hotel itself needs repairs. Rundown. The bathrooms need repair and need to be cleaned better.The good things were the staff was friendly and the beds were clean and comfortable.Genuine Hotels.com guest review
it was great.Genuine Hotels.com guest review
"close to high school reunion"
Hotel looked better on internet, than when I saw it in person!Genuine Hotels.com guest review
My overall stay was a wonderful experience. The hotel staff was great!! They were all friendly... I even received a call checking to see if I was satisfied w/ my. This will probably be my hotel of choice from now on when I travel.Genuine Hotels.com guest review
The only thing I'm not happy with is the air condition is very loud all night. Otherwise, I like the hotel.Genuine Hotels.com guest review
My stay was generally good. The bathroom - commode and shower need to be cleaner. The bed linen was wrinkled but the price was reasonable.Genuine Hotels.com guest review
We made a quick trip to Houston and only had need to stay one night. This hotel suited our needs perfectly. For the price and location it was great.Genuine Hotels.com guest review
The hotel was very nice, comfortable and clean. Pretty close to the Galleria mall, and the Toyota events center, where I was going Sunday night. But I was disappointed having to pay a deposit. It's taken longer for the charge to be put back on my credit card than the length of my stay. Plus, a nice hotel like this, you would think they would have a […] free breakfast. Other than those few things, I enjoyed my stay here. Read moreGenuine Hotels.com guest review
"Improved since last visit"
A visit to the Sheraton on SW Freeway about 1 year ago was a bit disappointing. Room then was threadbare and a bit musty. Our most recent December stay surprised us with a more comfortable and well cared for facility.Genuine Hotels.com guest review
"The staff, especially the bartender, was amazing"
The rooms were big and comfortable.. I love the bathroom was big enoughGenuine Expedia guest review
"One night only!"
This was a last minute booking via Expedia's website. What a great deal for a good, clean and comfortable hotel. My room was what was advertised. however, the vanity light fixtures were broken and the central heat was a bit noisy. The bed was very comfortable and i got a good night's rest. The only challenge was finding an available parking space during […] the evening hours. The staff were very pleasant and professional. i will continue to look for "great" specials at the Sheraton 4points located on the Southwest Freeway near Kirby Drive. Read moreGenuine Expedia guest review
"Nice hotel, noisy guest"
The hotel & room were great. Very nice, spacious and updated rooms. Other guest in the hotel with small children made a lot of noise constantly every morning.Genuine Expedia guest review
Nice but i wouldnt stay again. Beds were like sleeping on rocksGenuine Hotels.com guest review
"it was ok"
without the hotels.com reduction in price I would not stay here.Genuine Hotels.com guest review
Beds= super comfortable and free waters in the room and workout room. What more could you want?Genuine Hotels.com guest review
We didn't feel welcomed, couldn't find a safe in the room, no soundproofed windows next to the freeway :( A/C was much tooo noisy and we couldn't turn it off!!!Genuine Expedia guest review
"Good location, but..."
The room was nice but had an odor when we walked in. The tub & sink didn't drain water well at all. There weren't any local guides with activities, etc. The hotel bar was nice.Genuine Hotels.com guest review
Pros: - Pleasant staff - Comfy bed Cons: - RIGHT next to freeway - No "Do Not Disturb" sign available for door; housekeeping knocked three times between 9:00am - 12:00pm - Bathroom was dirty (hair on floor, etc.) - Bathroom sink was completely clogged up with PASTA that a previous guest had apparently dumped in there - how can maids not see this? - […] Smallest toilet I have ever seen - like something that would be at a preschool or daycare center for small children - I could barely even sit on it I am a slim guy - Terrible TV - haven't seen a picture of that low quality since my dad made a rabbit-ear antenna out of an old coat hanger Read moreGenuine Expedia guest review
"Hotel holds $100 on your credit card"
The stay was great! The only thing I didn't know until check in that the hotel would hold $100 - should inform customers when booking room. Hard to budget for a weekend trip with this type of charge. I stayed in Houston a several hotels and haven't had that happen before.Genuine Hotels.com guest review
"easy on easy off"
Nice lrg. room. Staff happy and helpful. Location for our stay centered for our needs. Easy to find with easy access.Genuine Hotels.com guest review
"Economic, Safe & Clean Near West U"
Perfectly pleasant hotel. Clean and safe, with comfortable bedding, and more than basic amenities. Is this a world-class resort hotel? Not by any means. But if you're looking for an affordable, clean, safe and convenient place to stay in this part of Houston, you won't be disappointed.Genuine Expedia guest review
You get what you pay for. Seedy activities seem to go on in and around the hotel.Genuine Expedia guest review
"Old and outdated"
Place is old as dirt and the staff are not very welcoming. The room was misrepresented and I was refused a refund after I went and saw the room and the rest of the hotel.Genuine Expedia guest review
Great room and rate. Would have loved if breakfast was complimentary, if my room didn't smell like smoke and if the blow dryer worked. But comfortable stay overall.Genuine Expedia guest review
"Descent hotel for price! Needs to be updated!"
Heater didn't work at first!Genuine Expedia guest review
clean nice staffs are nice and helpful ... If the price can be lower I will go next timeGenuine Expedia guest review
It's supposed to be a mid to up-scale hotel. The bed was extremely hard. Walls had stains and dirty in bathroom and not wiped down properly. Coat hangar bar in closet was pulling off wall and not repaired. TV was very small. Breakfast was expensive and not well made and portion extremely small. Overall not impressed.Genuine Hotels.com guest review
"Great for that last minute business trip"
Very comfortableGenuine Hotels.com guest review
"GREAT FIND!!! SUPERIOR COMFORT!!!"
We arrived the very next morning, after travel delays the night before, due to a storm in Texas, left us stranded and sleeping at the airport in Dallas before being able to get to Houston. Upon checking in we asked for a possible late check out, so as to shower and rest a little before continuing on with our journey. We were allowed to stay until 2 […] PM, but we actually stayed until 2:30 PM, yet no one reminded us of when we had to leave, no knocks on the door, no phone calls, which we appreciated and speaks marvels about the hotel. Read moreGenuine Expedia guest review
"The Stay that Wasn't"
I reserved a room at this hotel for my 19 year old son to use while in town for a concert. When he arrived they declined to honor the reservation because "he was not 21." No mention of a minimum age limit was indicated on the website, etc. The hotel confirmation from hotels.com did not have an 800 number for him to call for assistance so he ended up […] going to a different hotel at a higher rate. I called hotels.com and they promptly called the hotel. It was evident that the staff at this hotel had no clue as to what they were doing -- they gave me a refund. But we still ended up paying a $50 difference in hotel rate. So much for convenience. Read moreGenuine Hotels.com guest review
"Close to Rice and right by the freeway"
The hotel let me check-in early. They also let me check-out late. This worked out great as we were doing a overnight visit to Rice.The hotel Staff were great. They have a great lobby and also their food place was very good.I would highly recommend this hotel.Genuine Hotels.com guest review
It is ok.Who can give me my receipt?The hotel said www.hotels.com should give me because I prepaid the room rate to you.Genuine Hotels.com guest review
"Best deal in Houston"
This isn't the Waldorf, but plenty adequate. Best desk set-up for computers I've ever seen! Centrally located. Nothing comes close for the $$$Genuine Expedia guest review
"Fine place to stay"
This is a comfortable place to stay with very friendly and helpful staff. The location is right on the highway, so it's a place to sleep - not to walk around or be a tourist. The restaurant food is pretty mediocre. Hamburger was overdone and dry. Cut fruit in the morning was days old.Genuine Hotels.com guest review
"Bring nose plugs"
The location is great, but the rooms have this old dank musty smell. This was a problem for me and my wife especially being that we both a quite sensitive to smells since she's pregnant. We asked if we could be switched to another room, and were denied, but roomservice was allowed to come and spray air freshener which lasted a good 20 minutes. Something […] definitely needs to be done about the odor. Read moreGenuine Hotels.com guest review
We only stayed over night but the room was very cozy, clean and comfortable :)Genuine Expedia guest review
We only stayed over night but the room was very cozy, clean and comfortable :)Genuine Expedia guest review
"Very conveniently located. Clean. Friendly staff."
We were in town to attend Lakewood Church and hear Susan Boyle. The hotel was so convenient we were able to walk to the church and avoid the traffic lines. Hotel is close to the Art District and museums. We will definitely remember Four Points for our next visit to Houston. Thank you, Four Points staff.Genuine Expedia guest review
"Bed's were like sleeping on clouds"
I was very impressed with the overall service and care I experienced while there. Latisha, in the restaurant was very helpful and kind, and her customer service skills proved she enjoy taking care of guest. She assisted my 38 yr. old intellectually challenge daughter with her breakfast order by helping her get it to our room. Exceptional! I enjoyed […] my stay immensely. My only drawback was not being able to have a microwave in my room. That would be an added benefit for your guest, on request. Thank you for accommodating me and me daughter while we were there. Read moreGenuine Hotels.com guest review
"Had a bad experience but hotel is clean and nice."
My room's door was not working when I arrived. A maintenance guy had to open it with the master key, after the receptionist and I tried to open it several times. The staff tried to change me to another room but there was nothing else as I requested available. There was not water in the room as advertised, and the staff interrupted my stay several times, […] because they forgot the key at the reception. The maintenance guy kept coming to my room, he was only trying to fix the door but I couldn't eat and rest when I needed it. The staff was friendly and helpful, but somehow disorganized. I had to ask the maintenance guy to come back and fix the door. Besides that incident everything was fine; nice and clean room and friendly staff. Read moreGenuine Expedia guest review
we arrived, checked in and were told about the Wi-Fi password that we we never got to work... the pot for pool was open even though it was only 60 degrees and breakfast was between 6 and 10 I think, then the next morning as we checked out we were told breakfast Did not come with our room. when I booked the room it clearly said on the website free continental […] breakfast, only to be refused in tthe morning and the staff did not try to accommodate us, instead telling us that the poor choices in the breakfast menu were ten dollars per person. we were in a hurry and had to take a big detour in out accrual to find the nearest breakfast-mcdonalds. I even told her how the woman at check in told us that there would be free breakfast. yet they just stood there and said too bad. very disappointing. Read moreGenuine Expedia guest review
Very good deal, and stay.Genuine Hotels.com guest review
"Tidy and convenient location"
Never been to Houston before, but after staying here, i feel like i want to come back. Hotel is close to Rice University and Regent Park. There are are sorts of food options surrounding the hotel. Don't bother with the breakfast at the hotel.Genuine Hotels.com guest review
The hotel wasn't maintained very well. The outside grounds were dirty. The inside was partly updated. The rooms had a chemical smell. Wouldn't stay there again.Genuine Hotels.com guest review
"Will Stay Again!"
perfect stay & hotel for business trip. I will stay again.Genuine Hotels.com guest review
"Nice hotel, great price"
Hotel staff was friendly and it was clean. It was a bit loud but otherwise great.Genuine Expedia guest review
We stayed here for two weeks for business. Location is convenient to the George Brown Convention Center, only 15 minutes away with no need to get onto a freeway. Free parking at hotel is a big plus. Nice area that includes a Whole Foods, upscale shopping, and many, many good restaurants. Go a little further and there is the Galleria Mall.Genuine Expedia guest review
Stay was very good for the price, service and accommodations exceeded my expectations.Genuine Hotels.com guest review
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