"Great place, good access to Dntwn & food & drinks"
Everything was top notch. Could go anywhere, including downtown, with little difficulty. Buildling and road construction nearby, but zero noise.Great staff. The room was perfect. The price is close enough to the lower tier of hotels, but the value significantly exceeded others. Buick at Chevrolet prices!Genuine Hotels.com guest review
"hot in houston"
tired and noisy, service goodGenuine Hotels.com guest review
"weekend in Houston"
I was there for a weekend to enjoy a concert, didn't spend much time at the hotel. But I did have breakfast on Saturday morning. The server was friendly and she made sure we had everything we needed. A gentleman that I met in the elevator asked us if we were enjoying our stay and that's when I remembered we were needing towels and he was very kind to […] write down our room number and just a few minutes later took us more than enough towels for the rest of our stay, which I thought was remarkable. I work in hospitality so maybe my point of view is different from others, but maybe something to work on is front desk. We arrived after 1am, after such a long drive, we were stuck in traffic for hours, so when we arrived all we wanted to do is to feel welcome. The gentleman at the front desk didn't greet us, I had to greet him first, even though he had already acknowledged me. And after asking him how he was doing, he didn't ask how I was...he just proceeded to ask: can I help you? Since it was the first impression, it was disappointing. The next morning I went to front desk to ask for a map of the nearby places, and the same gentleman from the night before was there, to my surprise, he didn't know how to read the map...seemed a bit annoyed that he was having to help me. In hospitality, the first impression is important, I guess it's different from hotel to hotel?...checking out was a breeze! But I'm not sure if I would want to stay there again. Read moreGenuine Hotels.com guest review
Room was a little small but over all good.Genuine Hotels.com guest review
"Not Worth the $$$$$"
This hotel is very out dated, room a/c didn't cool room, you hear freeway traffic all night.Genuine Hotels.com guest review
"Nice & Roomy"
Staff was very pleasant upon check-in. I checked in late after a long day at MD Andersen. I was welcome with a huge smile and pleasant conversation. Room was spacious, clean and nice. I was suppose to have gotten a king but got two queens instead but we were so tired it didn't matter. I would definitely stay there again.Genuine Hotels.com guest review
"Nice place, sub par service."
Wonderful looking place. Right in the thick of things for what I needed in Houston. The service was sub par and desk people were short and rude.Genuine Hotels.com guest review
Can't complain about anything. We had a conference there and the hotel staff was very accommodating. Room was nice.Genuine Hotels.com guest review
"Very nice Hoel and very nice location"
I am very pleased with our stay at this hotel. It is located very close to the Galleria, restaurants, shopping and freeway. The hotel is very clean, the staff is very nice, the bartender makes great drinks, the room is very comfortable, the pillows are soft, the air conditioning worked very well and it was quiet. I would definitely recommend this hotel […] and I would definitely stay here again. Read moreGenuine Hotels.com guest review
Response by Four Points by Sheraton Houston Southwest We appreciate you! Thank you very much for taking the time to review & comment. We hope to see you again. Josh
the service was exceptionalGenuine Hotels.com guest review
Response by Four Points by Sheraton Houston Southwest Thank you! We are working very hard to improve our guest service so your words about our team really matter. Hope to see you again very soon. Josh
Great room, great service, friendly staff...and all for a great price. Will definitely be staying here again!Genuine Hotels.com guest review
Response by Four Points by Sheraton Houston Southwest WOW! thank you very much Joe. Please say hi when you visit us again. Warm regards, Josh
"aging, but not gracefully"
It was clean, but sorely needs updating.Genuine Hotels.com guest review
Response by Four Points by Sheraton Houston Southwest Thanks for the comments . I wanted to let you know we start our renovation in November so the updating is coming. Hope to see you again. Josh
Not a luxury hotel, but adequate and comfortable. Room was clean. The motel is right on freeway so a bit noisy. Did not bother us. Staff was friendly and helpful. Had room service one night-food was very good and came quickly. Must go down to lounge to bring up your own mixed drink, but they will deliver beer and wine to room.Genuine Expedia guest review
Response by Four Points by Sheraton Houston Southwest Thank you for taking the time to share your thoughts. We really appreciate it. Josh
Customer Service was great. Room was very clean, will stay again.Genuine Hotels.com guest review
As long as you stay away from the restaurant you will be ok ( food is good service is not good 2 days in a roll). The coffee in the morning is good ... which is not very common for a hotel. The reception and the people that works on the Hotel are very attentive, the hotel is clean. Have stayed there in many occasions because of the good location.Genuine Hotels.com guest review
My room was in the 9th floor. After booking some of the comments I read included that there is construction going on and it is next to a highway; construction is still going on but one can hardly hear any sound coming from it. You realize that construction is going on once you come close to your window. In addition, the fact that it is close to the […] highway it made my travel convenient. As far as maintenance is concerned the ceiling by the air condition needs painting. Spacious room, very clean and guest friendly employees but there will be a $100 hold on your card when you check in and will not be reimbursed during checking out. Overall, if I will return to Houston I will stay in the same Hotel. Read moreGenuine Hotels.com guest review
The room and bathroom were clean and comfortable. The location was convenient and easy to reach. The staff went above and beyond their duty to assist us in our return from the LSU/Wisconsin game.Genuine Hotels.com guest review
"Nice hotel and the staff !"
the stay was great and there were no problems. It was peaceful and quiet . Will stay at FOUR POINTS NEXT YEAR! Conveniently located for Minute Maid Park.Genuine Expedia guest review
Response by Four Points by Sheraton Houston Southwest Thanks for the review. We are very close to all the sports venues, restaurant and shopping. Hope you’re an Astros fan! See you next time. Josh
"Great hotel, comfy beds!"
Nice hotel but odd room placements. The rooms are a bit confusing as the hallways are not the traditional layout, it's almost as if there was an eye and the rooms were the outline of the eye if that makes sense. Staff was great, hotel offers a fridge and microwave when asked for which is nice if you travel with meals prepped for bodybuilding competitions. […] Make sure to have them plug in the fridge as they only do this at check-in which leaves your meals sitting for a good 30 minutes before the fridge is ready. Other than that clean rooms, comfortable bed, and clean. Read moreGenuine Hotels.com guest review
My wife and I found a pastry shop around the corner on Kirby Dr. called dessert gallery, and with the coffee supplied in the room, we enjoyed it with the pastries and enjoyed the view from the hotel room window from the seventh floor.Genuine Expedia guest review
Response by Four Points by Sheraton Houston Southwest Thank you, we do have a great location and great guests. Josh
Rooms aren't luxurious or anthying. It's just a bed smal tv and small bathrooms. Unfortunately, the rooms are all hot. Poor a/c system rooms don't get cold. I've stayed in better hotels.Genuine Hotels.com guest review
"Nice hotel close to Lakewood Church"
The time spent was nice and we enjoyed our stay!!!Genuine Expedia guest review
Response by Four Points by Sheraton Houston Southwest Thanks for the stars and comments I appreciate it. We are only a few blocks from Lakewood Church so we hope to see you often. Have a great fall Houston is cooling down now! Josh
"Comfortable and nice hotel"
The hotel is well-kept. The front desk people were extremely polite, friendly, and helpful. My room was spacious and clean and the bed was most comfortable. I will stay at this place again if I am back in Houston.Genuine Hotels.com guest review
I thought my stay at this particular hotel was nice. the staff there were very nice and friendly. However, the hotel pool did not look the same as pictured on Hotels.com and I was not happy about how close the toilet was right in front of the sink but overall I enjoyed my stay. The bar was very expensive with tax but strong so either way you got your […] moneys worth. Read moreGenuine Hotels.com guest review
"Great service, but too much traffic in the area"
Great comfortable stayGenuine Hotels.com guest review
I have stayed here before and use Expedia often. I will reconsider both in the future. The air conditioner did not work properly. It ran full blast all night but did not get the room cold enough. The TV was a disaster. Not only small for the size of room BUT the picture was horrible. Like the cable was not connected properly. I shared both with the […] manager at check out. Because the room was prepaid on Expedia the only thing they could do was to say sorry and comp the coke and m&ms I had purchased. Very poor response but a lesson learned !! Read moreGenuine Expedia guest review
Response by Four Points by Sheraton Houston Southwest Mark, Please accept my apologies for the issues with your room and our associate’s response. There is a more appropriate way to have addressed your experience. Obviously we have some response training to complete. Also we are starting a renovation in the fall, which will include 42 inch HD TVs. Best regards, Josh
This hotel is very average called down to front desk asked about their breakfast $12 for breakfast per personGenuine Hotels.com guest review
Hotel staff were friendly and accommodated all our requests.Genuine Expedia guest review
"Nice Relaxing Stay"
Was exhausted from business this was just what the doctor ordered. No complaints other than the expensive food prices. Would stay again.Genuine Expedia guest review
Response by Four Points by Sheraton Houston Southwest Thanks you for taking the time to review us. Sorry about the prices of our food we really try to keep them as low as possible as an amenity to our guests. As you know there are lots of great food and beverage options around the hotel from very inexpensive to fine dining. By the way with our November renovation our restaurant and bar will have major changes. I expect everyone will be very surprised. Thanks again, Josh
"What I would expect"
Paid for a room with a Queen bed, received two non-Queen beds instead. Too booked to change rooms. You should really exit Kirby then ride the feeder to avoid crossing 4 lanes of traffic. The entrance to the hotel parking lot is too close to the off-ramp. Frogger anyone? But hey, it was self parking and I didn't have to pay to park like you do in the […] Galleria area. Read moreGenuine Hotels.com guest review
"Average service, acceptable quality, great rate"
Road Construction on the surrounding freeway exits made things inconvenient. The physical condition of the hotel is showing signs of age and use. Staff was efficient and professional. The best thing about this two night stay was price. Little touches like actual glassware in the rooms would have been nice touches, and it took a while for the A/C to […] cool things down up on the 9th floor, but all around, acceptable. Read moreGenuine Hotels.com guest review
Great location and value.Genuine Hotels.com guest review
"Great location in Houston"
Hotel elevator needs upgrade badly. Air conditioner broke so they moved us to another room. Restaurant is too small. Looks like the hotel is slowly being upgraded. Close to everything: galleries, downtown, medical center, football stadium, museums, high end restaurants in upper Kirby and Rice university. Not too far from ballpark and theatre district. […] Highly recommended. Read moreGenuine Expedia guest review
"Not the best Four Points I've stayed in"
I'm not sure if this hotel is run down because it is off of a highway, but it felt very drab. The first room I was assigned smelled like someone had a sweat fest inside of it. I didn't even want to touch anything. I was moved to another room that was much better. The bathroom could have used some updating. Hotel staff was very nice and accommodatin […] g. Read moreGenuine Expedia guest review
Response by Four Points by Sheraton Houston Southwest Thanks for taking the time to review and comment on our hotel. Actually we just purchased this hotel in March 2014 and have honestly been in the design and planning phase over the last few months. We will start a fairly significant renovation in mid-September. I’m confident the renovation will address and solve most if not all of your concerns. Improving our guest service is paramount now so your kind comment about our team is reassuring. Thanks agein, Josh
"Not worth the price I paid"
We stayed there for one night, we requested for a fridge but it was never brought into our room. Then I decide to order room service for breakfast for the first time ever., the server decide to "unconsciously " charged me delivery fee twice and also once of my items wt $6 when it says $3 on the menu. After all that they automatically charge 20% tip! […] When I called to dispute my charges, th front desk tried to tell me the double delivery fee was part tip like I don't know how to read the receipt. Then when I got the restaurant manger and server on the phone they asked me if I have the receipt in my hand and if the menu says the item is really $3... What the heck ?! Read moreGenuine Hotels.com guest review
Good price for the location and quality of accommodations. Friendly, efficient staff.Genuine Expedia guest review
"Only if you have to"
Generally this hotel and staff are fine. The service and food available in the lobby bar/restaurant is very good. My problem is with it's general location and lack of planning. This hotel is located right next to Rt 59 a main highway in Houston. I can't imagine there is a single room that, even with the after thought glass, doesn't sound like the cars […] and trucks are driving through your room. I slept poorly and my room didn't actually face the highway. So I would stay here only if you have to. Read moreGenuine Hotels.com guest review
Good hotel for the priceGenuine Hotels.com guest review
"Friendly staff but rooms are tight"
I stayed here with my family during the summer. The staff we're ver helpful however the hotel seemed old. The floor had a weird smell and the room was tight however, everything else was clean.Genuine Expedia guest review
It was good. But the only thing is that they charged 4 $ for a supposed long distance call. Placed a hold for $100 on my card. and still have not returned the $100 to my bank account..Genuine Hotels.com guest review
"Great place for the price!"
Hotel was nice and room was clean. The staff was great. Only complaint was the shower water would only chime out extremely hot and the room took extremely long to chill down. "Hot" experience ;-)Genuine Expedia guest review
The service was great from check-in to the restaurant. However, the filth on the elevator floor was disgusting. The rooms were okay. The bathroom was yucky looked old!very disappointed about the water, they give complimentary bottles and it appears 1 of the 2 bottles was opened before based on 1. The seal was broken and two one bottle had more then […] the other. Read moreGenuine Hotels.com guest review
Nice hotel but the air in my room did not cool the room as it should have on 65.. The hotel staff was excellent! Very polite, and courteous. I would recommend the hotel but make sure your air is functioning properly!Genuine Expedia guest review
"One night stay"
Overall, the stay was very good. I asked for a mini fridge for leftovers from dinner and they delivered the request. Staff was very welcoming and polite. The bed was comfortable and sheets were clean. Bathroom was somewhat small, but it works. Location was very convenient. Right off the highway and 5-10 minutes from the galleria area at nearly half […] the price. Free parking on top of that. Didn't need wifi, but it was provided free of charge. Read moreGenuine Hotels.com guest review
When I arrived, the bathroom sink was full of bubbles and dirt. I thought it was left by the cleaning staff and ignored it. I notice in the next couple of days it was from the shower above me. When they took a shower, my sink with fill with their waste water. The air also didn't work in the room. I would only go down to about 76-78 making a little uncomfortable. […] The last night I changed rooms and the new room was fine. The hotel rooms and hallways is in need of a facelift. The staff at the hotel was outstanding. Read moreGenuine Hotels.com guest review
The hotel stay was a good one. The staff pleasant and professional. The room was stuffy but maybe could have been more comfortable had we lowered the temp. I would recommend this hotel. Good spot.Genuine Hotels.com guest review
The Bathroom Sink was dirty..it had like black cigarette stains/like ashes and i don't even smoke. The pool was ok..needed something like a Jacuzzi to relax in.Genuine Hotels.com guest review
We checked in about an hour before their posted time in the afternoon, and they worked immediately to accommodate our two rooms, so that was much appreciated. The hotel could use some improvements, in general. The biggest complaint would be that the A/C in the room was not efficient, too loud and didn't cool very well. I would have also liked a small […] fridge and a room safe, which were both absent. The surprise free breakfast coupons I got in the morning were unexpected and appreciated, and the breakfast offerings were good (especially the guy making omelets). The bar is also great, with a few local microbrews on tap. I would stay here again, opting for a decent but cheaper alternative to other nearby hotels. Read moreGenuine Hotels.com guest review
Always a good place to stay - close to everything and they just updated their bar... next thing they should do is to update the pool. Would be nice if the area could be a bit more friendly.Genuine Hotels.com guest review
"rooms need a makeover"
I was really disappointed with the room. It look like a motel six room. We could not enjoy sitting around the pool due to a lack of seats. They were also broke. My family and I will not stay there again.Genuine Hotels.com guest review
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