Lot of highway noise. Breakfast buffet cold. Computer to printers out of orders.Genuine Expedia guest review
"It's not all that"
No frig or microwave like it said. Had to ask for clean towels. They charged an extra $ 100 on my card. Didn't tell me. When I called they said I have guest to check in sorry.Genuine Expedia guest review
"Nothing fancy but affordable"
Room was clean and front desk staff was friendly. The hotel is dated for sure and the amenities in the room are nothing fancy at all. For the price it was worth it.Genuine Hotels.com guest review
Excellent stay! Will most def. Be backGenuine Hotels.com guest review
"my saty at sheraton"
Great experienceGenuine Hotels.com guest review
"Its an ok hotel for a day or two no more than that"
Furniture was very out dated. Not enough towels in room. No fridge, no microwave. I don't like that guest have to share elevator with all staff including house keeping and the dirty baskets. Front desk people were very friendly. I give it a 3 star. I expect a lot more for what I paid.Genuine Hotels.com guest review
"Decent but not overly impressive"
Older hotel in a less than ideal part of town. Lots of construction, noisy and poor parking lot access.Genuine Hotels.com guest review
"Room already occupied !"
When we arrived they gave us our room key and we were shocked when we opened the door to find the room was already occupied . House keeping was trying to help but the man at the front desk could not understand her so she handed my wife the phone to talk to him. He was very rude and had us carry all our luggage back down to the front desk to get another […] room. He thought he was talking to house keeping and was embarrassed when he found out he was talking to my wife. We got another room and had to carry our luggage back up to get our second room. Read moreGenuine Hotels.com guest review
"Great Date Night Stay"
My boyfriend and I live on the outskirt of Houston and having made plans to be out late in Houston, decided to get a room at Four Points. The price was great for our 1 King Bed room! I'm a clean freak, so before I did my own wipe down I inspected the room. I was quite pleased; no odor, A/C worked properly, clean sheets/pillow cases, the bathroom was […] well lighted, and the toilet, shower, and sink were clean. We only needed the hotel room for one night and we enjoyed our stay. The check in/check out process was smooth. I reserved through hotels.com, a third party, so I called the hotel directly to verify my reservation made it to there end. Everything was just fine! I would stay at the Four Points by Sheraton again. Read moreGenuine Hotels.com guest review
"Great one night getaway!"
Beautiful hotel, extremely comfortable beds and very nice restaurant/loungeGenuine Hotels.com guest review
Stay was adequate but hotel needed some updatingGenuine Hotels.com guest review
"Houston Quilt Show"
I was happy with my 5 night stay. I did participate in the "green" program they have of not having my room cleaned and to be rewarded with a $5 gift card per night. I DID NOT get a gift card at check out, and that was disappointing. The hotel was quiet, towels and pillows soft. Over all a good stay.Genuine Hotels.com guest review
"Mold! Heavy traffic"
Probably worst hotel room i have stayed in. Mold in shower. Which just made me question everyrhing about the room. Difficult to get in and out of due to traffic in that area in the a.m. And afternoonGenuine Hotels.com guest review
Response by Four Points by Sheraton Houston Southwest Thanks for taking the time to review our property. Please accept my apologies for our failures. We are working on reducing the freeway noise and will start our renovation very soon, which will greatly improve every aspect of our hotel.
"Good and budget oriented"
Clean, Affordable, and close to downtown and midtown.Genuine Hotels.com guest review
I was disappointed with my stay at this hotel. There had been a mix up with my reservation and the situation was not handled well. The sister hotel had actually warned me before I arrived that this particular hotel was not know for their service. Once I got there, I heard multiple different responses about how my particular situation could be handled […] from various employees, and the only staff member who was being helpful received a condescending look of disapproval from his manager. The manager was extremely rude. I finally arrived to my room to learn that the reservation was still incorrect. Unfortunately, I will not be back. Read moreGenuine Hotels.com guest review
Great hotel. Friendly, courteous staff. Hotel itself & room was clean & classy.Genuine Hotels.com guest review
"What i expected"
Reviews i read were pretty accurate. Nice room but common areas are a bit dated.Genuine Hotels.com guest review
"Quilt Festival Show Hotel"
I have stayed there before when attending the International Quilt Festival and also recently. The rooms are very nice, easy access and location to restaurants, etc and George R Brown convention center. The staff is always very friendly and courteous. Will stay there as usual when in Houston for anything.Genuine Expedia guest review
"comfortable stay but property needs some maintenan"
Overall, stay was good. The parking lot needs to be seriously repaired. There are several areas where the pavement has buckled and cratered. If you aren't careful, you could do serious damage to your car. The room was very pleasant and the bed extremely comfortable.Genuine Hotels.com guest review
"Nice hotel close to the convention center."
The reception area is great, the bar and dining area were very nice.Genuine Expedia guest review
Nice hotel, close to uptown and not to far away from the heart of Houston. The room was very nice but it didn't have a safeboxGenuine Expedia guest review
"Nice hotel, close to M.D. Anderson."
Good night's sleep. Comfy linens/bed! Slight glitch in room service.Genuine Expedia guest review
Room was clean, it needs newer towels. The price was fantastic for this hotel. I'll defenatelly comback!Genuine Expedia guest review
"The bed of feathers"
I loved the bed. It was comfortable and roomy. The linens were soft and warm. I would have loved to bring that bed home.Genuine Expedia guest review
Great Location!Genuine Hotels.com guest review
"STAY AWAY FROM THIS HOTEL!!"
Stayed for 3 nights, couldn't wait to check out ! The whole place is very run down, not worth the price !! Its made to look so nice on the internet, Big disappointment !! Very limited TV channels, Food was horrible and very overpriced !! This place makes the Sheraton hotel chain look bad ......Genuine Hotels.com guest review
"Its not like your thinking sheraton hotel is"
Not so great hotel, i stayed 3 night. The last day i stay when i come back the room smell like cigarette so strong, i went downstair to the FO tell them about it,after a long wait,a lady come to spray the room. This hotel doesn't have fridge and no microwave either so i request them but have to wait about 1 1/2 day for that. Very noise hotel cause next […] to freeway. Aircon sounds like train,very noisy. Overall not impress hotel,not happy at all. I should to book another hotel but since my workshop were there in that hotel. I thought would be easier to stay there but i made mistakes;( Read moreGenuine Hotels.com guest review
Very convenient and priced just right!Genuine Hotels.com guest review
Great price and conviniently located (besides road construction, but that's Houston for you) close to shopping and restaurants.Genuine Hotels.com guest review
Convenience location to galleria mall. Beds are confortable. Parking is bit hard to findGenuine Expedia guest review
"Will not return"
Got a non smoking room but there was a stale cigarette smell in the room and the bedding. Smaller TV with poor picture quality.Genuine Hotels.com guest review
"Fantastic Hotel Great Deal"
Very nice Hotel, good location, excellent price for a two night stay.Genuine Hotels.com guest review
Great price through Expedia, right off freeway. Nice roomGenuine Expedia guest review
Just stayed one night, room was clean, a little small, but we were comfortable.Genuine Hotels.com guest review
The hotel staff were very accommodating. The room was very comfortable and clean. A+ locationGenuine Expedia guest review
when i got to the hotel there was bio valet and then the guy at the front desk tried to tell me my credit card wasn't on file. then after i got that whole situation handled i went up to my room everything around looked really old and out dated. then there where dirty hand prints all over the curtains and it just wall around not a good stay. then since […] there was no valet that meant self park and that meant there was no parking on the grounds by 11 pm the parking lot was full and i had to park on the street off the grounds and away from securities eye.. Read moreGenuine Hotels.com guest review
We got exactly what we wanted. A place to sleep for one night that didn't charge $25+ for parking and in a safe neighborhood at a reasonable price. Staff was friendly and efficient. Room was small but plush and clean. I liked the green thinking with the schampoo and soap. All and all satisfactory.Genuine Hotels.com guest review
Carpet was dirty and filthy at some areas, this is unacceptable for the price of the room. They also tried to give me double beds instead of king.Genuine Expedia guest review
"Very nice staff"
We had problems checking in due to hotels.com but the staff immediatly found out what the problem was and got it taken care of. They gave us a free drink at the bar and free breakfast for the inconvience, even though it wasnt their fault. The rooms were nice and the cheesecake and breakfast buffet were awesome!! Very pleased and will definitly stay […] here again when in houston! :) Read moreGenuine Hotels.com guest review
"Feels like home"
We enjoyed our stay. It was a fantastic experience. The atmosphere was great and will stay there again & again.Genuine Hotels.com guest review
"Good location, but watch for traffic on 59"
Decent place for a business trip.Genuine Hotels.com guest review
"Conveniently located for shopping"
I frequently stay at this hotel because it is close to my son's home. I appreciate the free Wi-Fi and free parking (which other near-by hotels do not offer.). However, the noisy air conditioning unit often wakes me up at night-- and you can't do without air conditioning in Houston!Genuine Hotels.com guest review
This hotel is very old and in need of some updating. The restaurant was good and the location is great if you want quick access to the interstate.Genuine Hotels.com guest review
"Awful business center - pay by the minute"
Had to pay by the minute to use their printer, which is located in the bar/restaurant area. Got a good room rate but everytthing else was very expensive.Genuine Hotels.com guest review
"Nice place to stay"
Just for one night. Older hotel but kept up pretty good. Staff was nice and helpful,room was large,nice bed,lots of pillows. curtain would not pull up,broken cord.With all the lights on room was still dim.Bath was nice,good shower,very quite to be on the freeway.Genuine Hotels.com guest review
I enjoyed my quiet stay and the bed is very comfortable. Had a great night of sleep. Thank you!Genuine Hotels.com guest review
"attending a trade show at the convention center"
I was attending an trade show at the convention center. A 15 minute ride without traffic. A little too far for me to use a taxi, so I rented a car. Worked well for meGenuine Hotels.com guest review
"A lot of bang for the buck"
Enjoyed one-night stay. Only disappointment was that room was not available until about 30 minutes after we arrived. Front desk staff apologized and gave us two complimentary drink tickets. Common areas and rooms were clean. Very good rate.Genuine Hotels.com guest review
Nice and pleasant with an excellent and friendly service.Genuine Hotels.com guest review
Could have been cleaner.room has One of each towel didn't understand that. Comfortable bed. Late checkout was perfect housekeeping didn't bother usGenuine Hotels.com guest review
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