"Houston Marathon Stay"
The hotel was only about 8 miles from downtown and the expo and start of the race but wasnt expensive like all the downtown hotels. It was nice and comfortable and the staff was extremely friendly. Good bar and restaurant inside. Is stay here again.Genuine Expedia guest review
Nice staff and the room was very comfortable. The hotel needs a little TLC.Genuine Expedia guest review
"Highway noise and early renovations."
It is right beside the highway, which should be obvious, so it is loud until pretty late. Hotel is being renovated and workers started before 8 a.m. on the floor above me. Once the renovations are done I would give it a higher review.Genuine Expedia guest review
Mixed feelings...Located right next to a busy freeway, if you are a light sleeper you will have trouble. When I arrived, my request to be on the quiet side of the building wasn't taken correctly. They put me on the busy side. I had this changed. The hotel is being renovated, about half of the floors are under construction. When I have a game unit that […] I wished to plug into the flat screen TV. The way the TV was mounted, it was not possible to plug the simple cable into it. Every other hotel I've been to is setup to allow you access to the back of the TV. The sink was also strange. The water comes on as only 100% or zero. You can adjust for hot or cold but cannot adjust the strength. A little challenging when washing hands as to not splash wet soap on you. Read moreGenuine Hotels.com guest review
"Construction work going on at this hotel"
They are doing CONSTRUCTION work here through May 2015. BE AWARE you will be staying at a hotel that has construction work going on. They are updating the hotel by floor. That said, the breakfast is a good value and the location is excellent as it's by Wesleyan where Central Market is located.Genuine Hotels.com guest review
"Great, affordable hotel"
This is a great hotel for the price! We were in town for a football game & stayed 4 nights. This hotel isn't walking distance to anywhere, but it was a central location to drive anywhere in town!Genuine Hotels.com guest review
"Perfectly functional, could use updates"
The bathrooms really need an update--it was small, uncomfortable, and with stained grout. Otherwise, the room was ok and the people were fantastic.Genuine Hotels.com guest review
Hotel needs a major renovation but the all the employees were extremely accomodating and pleasant.Genuine Hotels.com guest review
It was just a casual date night for my girl and I, we went to places around the area and was very fulfilling. Staff and room were great, would enjoy staying again.Genuine Hotels.com guest review
Very goodGenuine Hotels.com guest review
Everything was great.. Close to restaurants...Genuine Hotels.com guest review
I didn't get the double bed room I booked, and then they called me every hour from 5am to 8am for wakeup calls I didn't request and it wasn't reset from the previous guestGenuine Hotels.com guest review
This is a nice hotel near resturaunts and shopping. I would recommend staying here while in Houston.Genuine Expedia guest review
"Fine hotel, a bit noisy"
Everything was great except it's a bit noisy. It's hotel facing the freeway and the windows were not so noise-proof. We got one of the joint rooms. We could hear clearly the people in the other joint room talking and their TV playing. However, the location was good (close to downtown, galleria and museums) and the price was fair. So I gave this hotel […] 4 stars. Read moreGenuine Expedia guest review
pros:Good for its price.clean and big room. cons:breakfast not included. small mirror in the bathroom.Genuine Hotels.com guest review
Front desk staff were rude. She did not explain anything to me and I could barely hear her.. Hotel was not what I expected. Hall of the room smelled along with the room smelling. Hotel room was small and old needs a lot of update. Room was just horrible. I will not be staying here again. Room looks nothing like the picture.Genuine Hotels.com guest review
"hotel under renovation"
They're doing renovations and so that was an issue as there was no information about that prior to booking the hotel. They're not going to be done renovating until May 2015.Genuine Hotels.com guest review
"Close to our Daughter"
Staff is great, room spacious. However, over the years wear and tear has settled in. Bathrooms and doors need repainted, cleaned. Furniture could use some nick repair. Also the .quality of the food in the restaurant has declined.Genuine Expedia guest review
There was a nasty brown stain on the covers when we saw it and told the front desk the guy said he would take care of us next time. There will not be a next time at the hotel.Genuine Hotels.com guest review
"Great for a bowl game! Go Hogs."
Stayed only one night. It was great thou. Breakfast was great. Bar was a little pricey.Genuine Expedia guest review
"Nice Hotel, Good Location"
nice hotel, clean and comfortable. Free Parking and Wifi was a plus!Genuine Hotels.com guest review
"Horrible room, worse than a zero star motel"
I stayed in this hotel a year ago (December 2013) and the room was nice. This year, they put me a room that very noisy and not comfortable ... The bathroom was tiny. I moved to another room and I wish I did not ... The bathroom was disgusting ... Literally ... It had rust stains all over the place ... I was disgusted to take a shower (and I did not […] ... I waited for the morning to check out and go to another hotel) ... Apparently, last year they put me in a "handicap room" which is larger with a bigger and nicer bathroom ... If the rest of the rooms are like the one I stayed in this year then I have no idea why people would want to stay in this hotel ... May be I just had a very bad luck ... But still for such a room to even exist in any hotel is ludicrous Read moreGenuine Expedia guest review
"My favorite overnight getway."
Great stay. Always my first choice for a sleep full night. .Genuine Expedia guest review
Enjoyed my stay. Average hotelGenuine Hotels.com guest review
Great deal clerks.....room exceptionally clean.....will stay againGenuine Expedia guest review
"Great Value Hotel"
Easy parking and check-in. Very friendly and professional front desk staff. Room was very clean and nicely laid out. Liked having a restaurant and bar on site. My first stay here but have already booked a return for my next trip to HoustonGenuine Expedia guest review
"Bad service.God Bless"
I left this hotel due to my level of comfort.I was not happy and I never complain.Genuine Hotels.com guest review
"No points Hotel"
The staff was horrible and extremely rude.Could of extended 2 more days but went to a friendlier hotel.Genuine Hotels.com guest review
The sounds of the Interstate Highway were quite loud in the room. The hotel should look into muffling the sound for their guests.Genuine Hotels.com guest review
Response by Four Points by Sheraton Houston Greenway Plaza We do have a great location but as you commented on we are near the freeway so there is some freeway noise. As a matter of fact we just started our renovation and are testing some options to reduce the traffic noise even more. Thanks for the review and comments. Josh
The staff was very friendly at check in! All staff that I came in contact with were nice. My problem with this hotel was the moment I got out of the elevator it smelled really, really bad! I went into my room and sprayed my perfume. I needed the room to get ready for an event since I live outside of the city. I ended up not even staying the night in […] the room! Read moreGenuine Expedia guest review
Response by Four Points by Sheraton Houston Greenway Plaza Please accept my apologies for our failure. I’m not exactly sure what caused the odor you mention but after reading your comments we immediately check all the floors just to be sure it was not a lingering problem. I hope you will forgive us for not providing you with the proper accommodation. Warm regards, Josh
"Pictures look nicer than it actually is."
It's right on the side of the highway and they were doing construction right behind the hotel. The area was nicely close to Rice Village and the University but the surrounding area seemed really unsafe. The elevators were terrible and dirty and shared by the hotel staff. Sometimes we would be waiting for the elevator forever only to have it open and […] be filled with carts of sheets and duvets. Overall, the hotel needs to be cleaned. I guess I was disappointed because it seemed like it was advertised as a slightly higher quality hotel. But it's totally not. Read moreGenuine Expedia guest review
Response by Four Points by Sheraton Houston Greenway Plaza Thank you for taking the time to comment on our hotel. You are correct the photos on our site are “dated”, actually they are about 4 ½ years old. They were taken on the completion of our last renovation. As it turns out we just started a new renovation this week so your concerns will be addressed and new photos will be added to our website after the completion. By the way the area "Upper Kirby/Greenway” is one of the best in Houston and is safe, fun and convenient. With that said, as with any location large city or small town you should always consider safety and take precautions. Thanks for taking the time I hope you will consider staying with us again after the renovation. Josh
"Price and location are right"
Convenient, reasonably priced hotel. Staff is always over the top helpfulGenuine Hotels.com guest review
Nice hotel but outdated. Second time i've stayed at this hotel.Genuine Expedia guest review
great place to stay and the staff was incredible. hotel just needs to be refreshed. it looks a little old, but would recommend to anyone.Genuine Hotels.com guest review
I would stay here again! It doesn't look as up-to-date as the website photos appear but it is a nice place to stay!Genuine Expedia guest review
"Sweet deal for a sweet room!"
It was a great stay. I enjoyed my room. The bed was absolutely comfortable. My wife enjoyed the many layers of bed linen, I enjoyed the bar. The restrooms were a tad small nonetheless effective. The cost was affordable. I plan to return.Genuine Hotels.com guest review
Response by Four Points by Sheraton Houston Greenway Plaza Thanks you very much for the nice comments. I wanted you to know we are addressing the guest bathrooms with our soon to start renovation. We cannot make them larger but the doorway is being changed for easier access and the finishes will be vastly improved. Hope to see you again! Josh
"Clean but needs updating"
Beds were very comfortable and hotel was a great location for us with an early morning appointment in the medical center. Hotel was older and needs to be updated.Genuine Expedia guest review
Response by Four Points by Sheraton Houston Greenway Plaza Thanks for the review. You are correct we have one of the very best locations in Houston. By the way our renovation will start near the end of the month.
"Cheap price not a good stay!"
They just have the name it's nothing like the Four Points you imagine... The hotel is ok but far less then what I expected.Genuine Expedia guest review
"Unprofessional people working front desk"
It took about 45 minutes just to get checked in they kelp look up my reservation under the wrong name even though u gave them my ID.Genuine Expedia guest review
"No reason not to stay here"
Great Location. Room is comfortable. Bathroom is a little small. I will stay here again. Oh...Friendly bar tender.Genuine Hotels.com guest review
Response by Four Points by Sheraton Houston Greenway Plaza Thanks for the review and kind words about our bartender.
Stayed there for two days in December. This was my second time. Extremely good value. Food is very good albeit a little pricy. Shuttle service is a BIG plus. Requested a room facing the rear of the hotel when I booked the reservation and they had it already reserved. I will definitely stay there again.Genuine Hotels.com guest review
Response by Four Points by Sheraton Houston Greenway Plaza Thanks for the review and kind words. Wanted you to know we are working on reducing the freeway noise as best we can. Josh
"Nice hotel but expensive hotel restaurant"
I liked the hotel alot. Have stayed here before and hotel staff was great and made me feel welcome. The prices to eat at the hotel were expensive. We spent less at a restaurant outside the hotel.Genuine Hotels.com guest review
Response by Four Points by Sheraton Houston Greenway Plaza Thank you very much for the comments and the review. I know our restaurant can seem a bit expensive but we really have high quality food and drink. We don’t do the volume of a large hotel or a freestanding restaurant but still we have the best prices around the area. Thanks again, Josh
"Not bad, not perfect!But it worth the money I paid"
They gave a room face to the high way 59 first, then I asked for switch to an other room, they did, and it was quite and nice, but sink in the bathroom was stucked by something, then I used a plastic cup to vacuum it and finally it works! No free breakfast but look at the price, it worths for a night. Next time I would tell them first that I would not […] pick a room which face to the high way! Read moreGenuine Hotels.com guest review
Response by Four Points by Sheraton Houston Greenway Plaza Thank you very much for the comments and review. I wish I could do something about the Houston traffic but it's part of living in the 4th largest city were almost everyone has a car. Hope to see you again Josh
"Average hotel. Outdated."
It's time to remodel the rooms and not just the lobby.Genuine Expedia guest review
Response by Four Points by Sheraton Houston Greenway Plaza Wanted you to know we are starting renovation in two weeks!
Room was very clean. Bed was comfortable. Staff was nice. Bathroom was n't very nice. I like to bathe and we'dd been camping....Genuine Expedia guest review
Good price and good location.Genuine Hotels.com guest review
This is my second stay at this hotel but this time found dirty socks from someone else. They switched us rooms to a worse view and I saw mold in the restroom shower on the roof. So not very pleased. Room 712Genuine Hotels.com guest review
"Hotel near everything in downtown Houston"
Great location. Rooms are in good shape. Elevators need upgrade. Food is so so. Near dozens of fine restaurants; some within walking distance.Genuine Expedia guest review
We had to stay last minute overnight when we arrived they were waiting for us, had some coupons for happy hour, the food was great, staff were very nice & the room was comfortable.Genuine Expedia guest review
"Had to call maintenance twice"
When I checked in about 4 pm the front desk said there was no water in the hotel, should be back on by 6 pm. When in the room the blinds in the room would not lower, chain was stuck, maintenance came and after some struggling got it to pull down, drapes would not close, so he had for remove tacks that was holding them open. After running the heater […] for an hour there was no heat. It was the first really cold night in Houston. I call the front desk again and she said there was no heat, the hotel had not changed from a/c to heat and there was no heat in the hotel. But she would send the maintenance man again. After taking some ceiling tiles down and working for 20 minutes, there was heat in the room. Read moreGenuine Expedia guest review
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