Really nice, out of the hustle, bustle of the city. Close to restaurants and shopping.Genuine Hotels.com guest review
Spent the night here to go to a near by Halloween party. Nice Hotel with friendly staff. My only negative is the bathrooms, they are small and tight due to the way the door swings. Overall a nice stay.Genuine Hotels.com guest review
A funky smell in the hallway the first time I walked in but next day it was gone. Kids playing football in the parking lot. I was scared they were gonna hit my car but room was great. Would stay againGenuine Hotels.com guest review
I hoped to stay at the Doubletree nearest the Galleria. There are two locations and both are basically in Farmers' Branch, so the purpose for my stay (finding a hotel very close by my convention site) was not actually realized. The directions provided to the alternate location were convoluted and put me far out of the way. When I finally realized where […] I was going, the second location was about five miles farther when taking the most direct route (I figured this out on my own). Additionally, the shower did not work in my room; I was locked out of my room around six when I ran down to the car to retrieve an item needing ironing and found upon returning the key no longer worked. The desk clerk, reactivated the key, but it still did not work. I repeated the process of going back to my room, trying the key and returning three times, before I insisted on getting several key cards in hopes that maybe one would work. This time , I was able to get into my room (20 minutes later). Oh, I forgot to mention tha twhen I first presented at the desk to explain the problem with the key, I was told that my room was actually rented out to two guys (John and Jack, I believe). Thankfully, I had the little sleeve with me that showed I had been assigned room 325. All in all, a confusing stay leaving me wondering was it really worth it all since I actually live in the Metroplex but had hoped to rent a room close to the convention. Oh dear! Read moreGenuine Hotels.com guest review
Nice, clean and great customer service.Genuine Hotels.com guest review
"Stay was ok"
Nothing special but clean.Genuine Hotels.com guest review
GREAT STAY..COMFORTABLE BEDGenuine Hotels.com guest review
"CLOSE TO OFFICE"
Hotel was very close to work and is a very nice hotel. would stay again.Genuine Hotels.com guest review
"Not what we expected"
I originally booked and paid for a room with 2 beds for our family of 4 and when I arrived they had us in a king room with a pull out. The front desk clerk explained that someone earlier in the day had assigned our room and the hotel was full. We decided to try the pull out but the mattress was thinner than a cot at camp and not fit to sleep on! I went […] back down and explained our situation but nothing could be done. I asked that our room be comp'd and they did. The room condition was just ok. The couch was dirty and the room was average. I had expectations that were higher than the accommodation we received. Read moreGenuine Hotels.com guest review
"Nice place to stay in Dallas"
When we arrived the room was not ready and we had to wait @ 20 minutes. Other than that the room was very comfortable, the staff friendly and courteous, and the location very nice. The hotel is next to a lake with walking paths completely surrounding it. The hotel is close to the DART commuter train that took us to locations through out Dallas for a […] small and reasonable cost. Read moreGenuine Hotels.com guest review
"Group meeting at Dallas"
Clean rooms, and cookies were great.Genuine Hotels.com guest review
The visit to Dallas was very enjoyable and the stay at the hotel was also very enjoyable. The staff was informative about the area and the rooms was very clean.Genuine Hotels.com guest review
"Very nice & Friendly"
Rooms were great and people were friendly!Genuine Hotels.com guest review
It was wonderfulGenuine Hotels.com guest review
Everything was perfect, except for the squishy pillows and soft mattress, but then again, there's no place like home.Genuine Hotels.com guest review
AstoudingGenuine Hotels.com guest review
"A nice hotel but..."
I stayed with my daughter for a skating competition at the nearby (10 minutes) Dr. Pepper Stars Center in Farmers Branch. We checked in and went to the room where we unpacked and got ready for a day at the rink. The room was on the 6th floor and was very hot. I turned the air condition all the way down so we could come back to a nice cold room. She […] skated most of the day, so when we came back we were both tired and ready to relax for the evening. When we came back, the room was still a bit warmer than we wanted, but we thought it was getting better. We both wanted a quick bite, so we looked around on the map, but there were no restaurants close by and no real close stores to buy a light snack. Also, the room did not have a refrigerator, which was very surprising; it has been a long time since I stayed in a hotel without one. It was a nice hotel, but the temperature of the room, lack of amenities, the overpriced breakfast, and the location to anything good to eat put a damper on the trip. The surrounding area is a heavy Korean neighborhood, so if you like that type of food, then you would enjoy this (not good for a 7 year old). Staff was friendly and hotel was clean, but will skip this hotel next year when we come back. Read moreGenuine Hotels.com guest review
"i expected more from a doubletree hotel..."
The location was great but other than that I was not impressed. We booked 2 rooms and when we walked into our room it smelled like mildew. Called my family in the other room and that room had a huge wet spot on the carpet and smelled... They got moved to another room but Not what I expected from a Doubletree by Hilton Hotel... It was only one night […] but we will never stay there again. Read moreGenuine Hotels.com guest review
I planned a surprise getaway for my husband to go to the Medieval times. I found the Doubletree through hotels.com and got an AWESOME rate for the service! Everyone was super friendly, The fire alarm randomly went off around 1AM but nobody panicked and the hotel staff was quick to inform us nothing happened!Genuine Hotels.com guest review
Other than the uncomfortable air not working the first night and the slow elevators, this was not at all a bad stay at the price.Genuine Hotels.com guest review
"Great night stay"
We stayed in town for a concert and this hotel was perfect. Friendly staff and nice quiet roomGenuine Hotels.com guest review
"Everything was perfect"
Front desk girls were so nice and friendly. Only complaint was you ran out of cookies.Genuine Expedia guest review
"Nice hotel close to restaurants and shopping store"
Enjoyed our stay. Friendly staff ensured we had a piece of mind during our stay.Genuine Expedia guest review
"Don't let the exterior mislead you"
Don't let the nice exterior of this hotel fool you. For being a Hilton owned DoubleTree we had higher expectations, however the nice new stone exterior and nice lobby are misleading. The rooms are dated, beds and bathrooms outdated and not user-friendly. The only good thing I can say about our room was that the shower heads were hung at 7 feet (which […] is ceiling height in this bathroom), so a tall guy like me doesn't have to bend down under the typically low shower heads at some hotels. All in all, it's a clean hotel with good service, just rooms are dated and need a major upgrade, not worth the price, even if they give you free cookies! Read moreGenuine Hotels.com guest review
Easy booking! Super friendly ladies up front checking in and out! They will help you with anything! Really cool lounge/bar with a pool table and a super friendly bartender! I will stay there again next time!Genuine Hotels.com guest review
Upon check in, the woman at the desk was INCREDIBLY rude to me, and my fiancé. After 2 months of not seeing him (he's in the Army), the last thing I wanted to do was argue with the desk attendant about the name on my credit card before she'd let me check in. For the rest of our stay she made snarky comments whenever we came or left.Genuine Hotels.com guest review
We had a great stay except for a friend getting stuck in an elevator for about an hour. I would have liked to have a refrigerator in our room also. Overall it was a good stay.Genuine Hotels.com guest review
For the price of the overnight, look for another hotel. No in-room refrigerator or microwave. Even the "coffee service" in the room did not have any stirring utensil. No indoor pool. No complimentary breakfast. These amenities can easily be found for the price I paid. Some cleanliness issues were the ice bucket did not provide a plastic liner and did […] not look particularly clean. A drawer was opened to find trash left from a previous guest meaning cleaning was not thorough. I was very disappointed. Read moreGenuine Hotels.com guest review
"The hotel was very nice , we would stay again."
There was a couple of things that we had a problem with. Coffee cup was dirty and lotion in the rest room was open already. The bath tub fill up with water when taking a shower. Not good ,when sharing the room and not being able to sanitize it after in shower. I am a transplant patient and must have clean environment .Genuine Expedia guest review
"It was great had s great time on my spring break."
Great rooms, nice view and my room was very clean.Genuine Expedia guest review
"Great Hotel Great Price!"
This Hotel was great for our weekend trip to Dallas. Great view of a lake right next to the hotel.Genuine Hotels.com guest review
"Will Be Back!"
First time coming to Dallas so I was nervous about picking any location. To my suprise this was an excellent location within miles of every hot spot in the city like 20 mins from downtown! The rooms were clean and spacious. The staff were friendly. Bar was great and that cookie was delicious!! Only thing I wish they served Free breakfast but overall […] an excellent hotel and experience. This will definitely be my exact location when I go back to Dallas!! Read moreGenuine Hotels.com guest review
The room looked nice, but smelled musty. There was no hot water and the lobby was filled with disagreeable characters talking loudly with profanity. The hotel was ok for the low price we paid, but definitely did not live up to Doubletree standards.Genuine Hotels.com guest review
"Functional hotel for a 1-night transit stay"
Check-in was quick and painless, and I enjoyed the freshly-baked cookie. The room is a bit dated, but it was clean and functional. Wireless internet worked well. The hotel was quiet enough for a good night’s rest, and I am a light sleeper. Breakfast was OK, nothing exceptional. All in all a functional hotel for a 1-night transit stay. No complaints […] or points of irritation experienced. Read moreGenuine Expedia guest review
"Nice hotel for a reasonable price."
It was a great deal, with comfortable and clean rooms.Genuine Expedia guest review
"Nice Hotel close to home"
Overall had a great stay an loved our balcony view!Genuine Expedia guest review
"Nice and QUIET"
Stayed at the hotel for a weekend and loved it. Room was great and location was nice. Had a little pond/lake and you could take a nice jog around instead of the nice gym they already have. Would stay there again.Genuine Expedia guest review
Joseph checked us in and gave us 2) cookies, delicious I might say. He welcomed us with open arms. the next morning he was there when we checked out and remembered us. We talked hole in the wall restruarants and he gave us a name and we gave him Pete's rest. we really enjoyed the stay and will stay there again.LGGenuine Hotels.com guest review
"Quiet and clean"
Bed was cozy. View was good. Neighborhood was quiet. Overall stay was good. Walls are thin though. I heard the next room even when they coughedGenuine Hotels.com guest review
"Last Minute Stay"
This hotel was "OK". I expected more out of the rooms being it was the "Double Tree". But it was very mediocre. There was no refridgerator no microwave inside to room and I thought that would be standard for all rooms now a days.Genuine Expedia guest review
GREAT!Genuine Hotels.com guest review
The hotel was clean and the staff were great. I would've given it a 5 but one of our 3 rooms did not have hot water. Cold showers are no fun!Genuine Hotels.com guest review
"Stayed one night"
Enjoyed my stay. Will stay again, when in the area.Genuine Expedia guest review
"Review from a hotel snob!"
A really nice place to stay. Off the beaten path, which makes it quiet! Enjoyed the free cookies and nice staff! Clean rooms and well kept hotel. I will definitely use this hotel again.Genuine Expedia guest review
"What a Great Hotel !"
What a great hotel & staff ! I can't say enough !!Genuine Hotels.com guest review
Try to figuring out how to set the thermostat to a right temperature is a challenge.Genuine Expedia guest review
The room was huge, it had a great view of the lake. The bedding was wonderful.Genuine Hotels.com guest review
"Excellent front desk staff!"
My mother booked this hotel for me, my husband, my brother, and his fiancee to stay in while we were visiting for Thanksgiving. The lobby was very clean and updated looking. The front desk staff were absolutely wonderful every time we had a question or issue. We were on the 5th floor, which was designated as the Hilton Honors floor. I'm not sure what […] supposedly made it the Honors floor, as the room looked a bit outdated. Also, the room description was misleading- it listed the room as having double beds, but the beds in our room were both full-size beds. When a bed is listed as a double, I expect a queen-size bed. I think Doubletree could improve customer satisfaction by listing the actual size of the bed: full, queen, king, etc. Other than the bed issue, we had a really great experience- and we especially loved the cookies at the front desk! Read moreGenuine Expedia guest review
we were told you had shuttle service to the airport, but when we told you what time we had to be at the airport you said the shuttle didn't run then and when we said what time to pick us up, you said the shuttle didn't run then either. what is the point of a shuttle if it is only used during certain hours? we would not have booked with you if we had […] known this and will never use your hotel again! Read moreGenuine Expedia guest review
We enjoyed our one night stay. Staff was very friendly and helpful, answering our questions regarding the DART service in Dallas. Our room met our expectations, with the bed being very comfortable. Our only disappointment was in the fact we paid for a lakeview room with balcony but being on the 2nd floor the view was mainly of the roof of the first […] floor with a glimpse of the lake through the trees (making it technically "Lakeview"). If that's important enough for you to pay the extra charge, then should request a room fourth floor and above. Read moreGenuine Hotels.com guest review
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