Joseph checked us in and gave us 2) cookies, delicious I might say. He welcomed us with open arms. the next morning he was there when we checked out and remembered us. We talked hole in the wall restruarants and he gave us a name and we gave him Pete's rest. we really enjoyed the stay and will stay there again.LGGenuine Hotels.com guest review
"Quiet and clean"
Bed was cozy. View was good. Neighborhood was quiet. Overall stay was good. Walls are thin though. I heard the next room even when they coughedGenuine Hotels.com guest review
GREAT!Genuine Hotels.com guest review
The hotel was clean and the staff were great. I would've given it a 5 but one of our 3 rooms did not have hot water. Cold showers are no fun!Genuine Hotels.com guest review
"What a Great Hotel !"
What a great hotel & staff ! I can't say enough !!Genuine Hotels.com guest review
The room was huge, it had a great view of the lake. The bedding was wonderful.Genuine Hotels.com guest review
"Excellent front desk staff!"
My mother booked this hotel for me, my husband, my brother, and his fiancee to stay in while we were visiting for Thanksgiving. The lobby was very clean and updated looking. The front desk staff were absolutely wonderful every time we had a question or issue. We were on the 5th floor, which was designated as the Hilton Honors floor. I'm not sure what […] supposedly made it the Honors floor, as the room looked a bit outdated. Also, the room description was misleading- it listed the room as having double beds, but the beds in our room were both full-size beds. When a bed is listed as a double, I expect a queen-size bed. I think Doubletree could improve customer satisfaction by listing the actual size of the bed: full, queen, king, etc. Other than the bed issue, we had a really great experience- and we especially loved the cookies at the front desk! Read moreGenuine Expedia guest review
we were told you had shuttle service to the airport, but when we told you what time we had to be at the airport you said the shuttle didn't run then and when we said what time to pick us up, you said the shuttle didn't run then either. what is the point of a shuttle if it is only used during certain hours? we would not have booked with you if we had […] known this and will never use your hotel again! Read moreGenuine Expedia guest review
We enjoyed our one night stay. Staff was very friendly and helpful, answering our questions regarding the DART service in Dallas. Our room met our expectations, with the bed being very comfortable. Our only disappointment was in the fact we paid for a lakeview room with balcony but being on the 2nd floor the view was mainly of the roof of the first […] floor with a glimpse of the lake through the trees (making it technically "Lakeview"). If that's important enough for you to pay the extra charge, then should request a room fourth floor and above. Read moreGenuine Hotels.com guest review
Nice hotel but walls are to thin and the water took long to get hot for a showerGenuine Hotels.com guest review
Great deal, friendly staff, nice room and view of the lake. Well worth the price.Genuine Expedia guest review
nice hotel, very hot outside, restaraunt was not operational, breakfast was dullGenuine Expedia guest review
food was not good was like a fast food place the look of the restaurant had the look of Dennys would never stay there againGenuine Hotels.com guest review
Had stayed at this hotel once before, so was familiar with it. I always love getting the free warm chocolate chip walnut cookie. The bed was comfy and the room was a nice size. The front desk clerk was friendly and helpful. The only thing I would have liked would have been a refrigerator.Genuine Expedia guest review
While the room was clean and the employees helpful when asked, there doesn't seem to be much of an atmosphere of excellent customer service here. I was really surprised that breakfast was not included in the room rate. Room service and info cards in the room were bent and crumpled. There was no hot water available for tea in the room or the breakfast […] area. No sugar/sweetener in the room for coffee. Nothing major, just several small things that could've made my stay much nicer. I expected better. Read moreGenuine Hotels.com guest review
Pleasant front desk personnel. WiFi in your room. It was quiet. Good bed, excellent pillows. I am not sure about colors of drapes and carpet.Genuine Hotels.com guest review
"Excellence in Service"
The best in everything!!!!!!Genuine Hotels.com guest review
"Peaceful and Pleasent :)"
Wonderful stay here! Very relaxing and wonderful value. Night crew (front desk) was rude, but the morning crew made up for it, they were much better and much more helpful!!! Great location and beautiful walk around lake in front of hotel....real relaxing!Genuine Expedia guest review
Great view, staff, and hotelGenuine Hotels.com guest review
Nice hotel. Shuttle was great takes to anywhere within 5 miles which was great. Also picked me up at the airport on time, quickly. Also return to airport was prompt and simple. Booked my time for the shuttle and no problems. Facilities were also nice. Too cold when I visited to use the pools but looks nice.Genuine Expedia guest review
Arriving at hotel on a Saturday, I immediately noticed the absence of patrons. Parking lot was empty except for a couple of vehicles. Entering the lobby, the decor was worthy of a Hilton, but not what I was expecting for a Double Tree. It was nice, just not grand. The staff was very friendly and professional. The room was rather small and more of a […] Hampton Inn - ish than what I would expect from a Double Tree. I do not want to give the impression that it was bad, it was not. It was clean, just not "grand". Had it not been for the deal i received from Hotels.com, i would have been very disappointed at full "Double Tree" rates. Prices on everything were what I would expect from a "grand" hotel and chose to eat and drink elsewhere. Nice place WITH a deal, otherwise there are more luxurious accomodations for the price and near entertainment. Read moreGenuine Hotels.com guest review
"Amazing Texas Sunsets"
Stay was great with the exception of the howling wind at the balcony sliding door.it truly was like a wolf howling at the door. But overall the stay was great.Genuine Hotels.com guest review
"Great stay, great staff"
I had a great stay and the staff was very helpful. The area was very safe and the hotel was clean. Rooms was great with a view to the lake. The beds were doubles but I think all hotels call doubles queens. Bed was still comfy. I would recommend staying here since the crime is non existent and there is no construction close by. Thanks for the great service […] and clean hotel! Read moreGenuine Hotels.com guest review
It was great! Hotel staff was exceptionally friendly & the cookies were amazing. Will stay here next time we are in town!Genuine Hotels.com guest review
It's a great hotel with great amenities. I wish the fire alarm had not gone off in the middle of the night, but it turned out not to be that much of an inconvenience. The hotel's proximity to I-635 worked well for the sites we visited while in Dallas. I would stay there again if the occasion arose.Genuine Hotels.com guest review
excellent staff and very clean hotelGenuine Hotels.com guest review
"Meeting family for quick visit"
My room was clean however my sisters room had issues in this area. There is a breakfast which can be purchaced at two different prices. Buffet for 12.95 and continental for 7.95. Way to high on both accounts, both are self serve other than someone to get you coffee. Since, I am an early riser I enjoy coffee. The first morning the coffee pot in my room […] had to be replaced, which upon request was, but not until later. I asked about coffee at the desk and was told there is complimentary coffee in the restrant area around the corner. None availiable so I looked for the server, could not find the first day, second day she told me it was up to the night staff at the desk to keep the coffee availible. Asked the front desk and they said they don't do that. It is just coffee, how tough is it? Three different people told me 3 different things about coffee The staff also needs to learn to clean up in the lobby area and hall ways. By 11:00 am dishes in the hall and all over the lobby was not attractive. What do you think the first impression is? I had a balcony room with a fantastic view but no chair to sit in and enjoy. When a peason pays extra for a view and balcony they should not have to pull out the desk chair ar worst yet a recliner chair. Please consider even a small pation plastice chair because it really is a beatuiful view. The cookies are always great! Thanks. Read moreGenuine Hotels.com guest review
"Liked the view"
The price was very good even though I did paid extra for a balcony and lake view. I was a bit disapointed that the hotel air conditioners were very noisy on the balcony and it would have been nice to have a chair outside. The staff was very nice and helpful but housekeeping could have done a better job, (spider webs in the lampshade). Breakfast was […] not included which I did not mind since the price was such a good deal but the restaurant in the hotel was outrageous! I would definately stay here again but plan on eating off premises. Read moreGenuine Hotels.com guest review
"Our stay was good not great!"
My biggest complaint was that our room was tiny. It was a room with a King bed and balcony. Just fyiGenuine Hotels.com guest review
Friendly staff, nice and clean room. Would definitely stay again.Genuine Expedia guest review
"Outstanding hotel, great pricing.."
Outstanding service, from the great tasting cookies to the friendly and smiling folks at the front desk. Room and hotel grounds were spotless, definitely one of the nicest atmospheres I've experienced in my travels. Rooms had spectacular views of the lake and Downtown, Midtown and North Dallas skylines. Location is a bit out of the way, right off the […] freeway, but at least 10 minutes from restaurants and shops or conveniences. But, nevertheless worth the stay. Will be returning! Read moreGenuine Hotels.com guest review
Immaculate rooms, comfy beds with quilted pads. Cookies very fabulous, desk help very nice. I would stay there over and over again.Genuine Hotels.com guest review
"It worth it"
Great place to stay and a great location. With the Expedia Hotel special you get rooms facing the parking lot but still the comfort and quality stay.Genuine Expedia guest review
"Satified with hotel"
The hotel is just soo nice, clean, confortable beds, quiet, and the staff was very nice and friendly. LOOOVE the cookies.Genuine Hotels.com guest review
room and counter were poorly clean and sweep avery day.Genuine Expedia guest review
Quiet, close to airport, clean and friendly serviceGenuine Hotels.com guest review
"Great place to stay in Farmers Branch"
Wonderful, comfortable bed. Cookies on arrival. Free newspapers.Genuine Expedia guest review
All staff were very friendly and helpful. There was plenty of parking, and nice that they gave us warm cookies when we checked-in. The room was clean overall, but found some areas that seemed to not have been dusted/cleaned. The hotel is not close to any restaurants without getting onto the freeway, however, there are several restaurants about 5 minutes […] away on the freeway. In all, we had a pleasant stay, and would recommend this hotel to a friend. Read moreGenuine Expedia guest review
nice hotel, easy access. rooms clean . a little far away from any activities that may interest families, good for businessGenuine Expedia guest review
I would stay here agin. Close to airport and centrally located o everything.Genuine Hotels.com guest review
The hotel was great. The checkin was worry free and quick. The room was great, clean and the bed very comfortable. They may have the coldest AC I've ever felt. It was a fantastic stay.Genuine Hotels.com guest review
The staff was courteous and room was clean. However, no ammenities in room ie. microwave/refrig.Genuine Hotels.com guest review
This hotel is a real jewel. Good price, quiet, jogging trails, nice view and great customer service. I am a big fan!Genuine Hotels.com guest review
excellentGenuine Hotels.com guest review
"We Like the Double Tree"
We have stayed at the Double Tree before and we really like the balcony view and the jogging trails around the hotel.Genuine Hotels.com guest review
"Nice hotel - great price"
Very nice hotel at a great price.Genuine Hotels.com guest review
We had to ask for a new room because the first smelled like mothballs, the new room had a dried bloodstain on the sheets. We asked for additional pillow but they did not have any. so-so experience.Genuine Hotels.com guest review
"We were VERY impressed!"
When we arrived at the hotel we were running late, the drive had been long and more than a bit stressful. So when we got up to the desk we were run down. The man at the counter was SO friendly! He found our reservation and checked us in quickly while making jokes and being very welcoming! He even gave us cookies! Our room was on the fourth floor and […] when we got up there the carpet was so plush it was easy to tell even with thick sole shoes. The room was nice smelling and looked very clean! The beds were covered in WHITE sheets and comforters, making me feel the beds were cleaner than some places where one is uncertain how clean they really are due to the problems with using bleach on them. There was a nice desk in the corner and the bath room was very clean! I am a bit OCD and I only flinched once while staying here, and that was just in the elevator because it could use a bit of a renovation. We picked this hotel because of all the good reviews so our expectations were high going in, I have to say it is very nice to be impressed! Read moreGenuine Expedia guest review
This hotel was very nice and comfortable. The room, lobby, parking, etc; everything was great. Also, the rates that we found on hotels.com were an incredible bargain for this kind of hotel. Very satisfied!Genuine Hotels.com guest review
"Quiet peaceful great view of the lake"
We enjoyed the tranquilityGenuine Hotels.com guest review
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