"I really expected more from the Double Tree"
Our room was very outdated. The pull out couch should have been on a hillbilly's porch not in a 4 star hotel costing so much per night. The staff was good, the lobby was not impressive, though I don't care much about that. No free internet?? Really, in todays age that is ridiculous. While I haven't stayed at the Embassy Suites, I'd suggest others to […] look there instead of the Double Tree Read moreGenuine Expedia guest review
"In the heart of the excitement"
I found this to be an excellent hotel and very convenient to all the sights, sounds, and flavors of Charleston. You could not have asked for a better location. I stayed in a suite at the Doubletree and felt like I was in my own private condo. It was quiet, clean, and very comfortable. One of the most comfortable beds I have enjoyed in a hotel. All of […] the staff were very accommodating and very considerate. Read moreGenuine Expedia guest review
"Queen Anne front and Mary Ann behind"
It must be said that we got the last available reservation for our date and arrived so late in the evening as to probably get the last-issued room. I hope our experience was not typical but an unusual circumstance. Beautiful old-style hotel with a more recent conference center annex. We got the annex, accessed by walking through the dining room and […] then through an outdoor court. The conference center has NO architectural identity at all. The room was nicely appointed, large, clean, and the bed and TV were both wonderful. The wlls are paper thin and we heard people talking in the hallways until very late. The bathtub would not hold water so my wife's anticipated bath was an impossibility. The bathroom, while huge, had no hooks or shelves near the tub/shower so where to hang your towel for the shower-exit? Minor inconvenience but so easy to fix in a place used only for sleep and shower. The hotels.com price was $100 off the $368 rack rate but every Comfort Inn and similar hotel we have stayed in was quieter, with working plumbing, and convenient bathroom appurtenances, for under $100. Our "splurge" to be in the Historic District of Charleston in an historic and interesting, even romantic, hotel was a costly mistake. The ad said free parking was available - and it is - on the street somewhere but expect to pay $22/night plus valet tip. I would try it again but always ask which building the room is in and get the parking bait switched to reality when booking. Read moreGenuine Hotels.com guest review
"Nice Hotel very Convenient to everything we wanted"
Despite hearing that local Charlestonians did not like cruise ship visitors, we stayed a few extra days after our cruise to see Charleston. We had never been there and wanted to take some tours, and see the history. For our purposes, DoubleTree was a great location. The staff went over and above what I would deem expected. We had no problems, but while […] I was waiting in the lobby, I overheard them assisting others. We arrived very early before the rooms would be ready, which we knew we would do ahead of time, but wanted to park our car and start seeing the city. They offered to call us when a room became available. A two-level suite became available first, opposed to a one level suite, and looking back I would probably change my mind about accepting it, just because of arthritis pain in climbing and decending the stairs. But the room was lovely. I enjoyed the sink and coffee and living space below. And you just cannot beat DoubleTrees beds. For the price, and downtown Charleston is pricey anyway, but it was our 20th anniversary so we were splurging, I sort of expected a larger bathroom. The sink and mirror were outside of the bathroom. Any smaller, and the shower area would have been cramped and uncomfortable. It was fine, though, just the way it was. And the housekeeper was truly a joy, too. We'll be back. Read moreGenuine Expedia guest review
the hotel is in the perfect location with the Market a half block away. The only issue was that the bathroom is small and there is almost no space in the bedroom since the beds take up most. Can't even have a suitcase open in them. Sitting area is comfortable. Also, the cable was not working very well.Genuine Hotels.com guest review
"Great Hotel Downtown"
We had an exceptional time. The staff upgraded us to a suite which was very nice.Genuine Expedia guest review
"Right in historic Charleston"
Great location. Staff very friendly and helpful. Recommended a great restaurant for dinner, Stars, definitely recommend eating there. Breakfast although not included with stay was very good. Spacious bathroom with plenty of space. Nice big bath towels.Genuine Expedia guest review
Very nice hotel, GREAT location. Staff very friendly and accommodating. Will definitely return.Genuine Hotels.com guest review
The hotel was great except we were placed in a room next to the elevator which was very annoying. I would request not to be placed in this room again.Genuine Hotels.com guest review
"Very convenient location in the historic district"
We were part of a class reunion with some members in this hotel and others in another. We were in the best location as to our planned activities and easy access to fine dining, and activities in the city. easy to walk to different venues. Staff were very friendly and helpful with anything we asked. Suite was very comfortable. My husband very difficult […] to please as far as comfort of bed and he had no complaints! Read moreGenuine Expedia guest review
"wonderful but chincy-have to pay for wi-fi...cheap"
great place, great location. The fact that you pay $230 for a room, wi-fi should be a free thing, and the fact that they charge $10/daily is extremely CHEAPGenuine Hotels.com guest review
The hotel is centrally located and ideal for getting around. The staff was very friendly and helpful. The hotel needs updating. The sofa was worn and old in the sitting room and the room could use an overall re-do.Genuine Hotels.com guest review
Within walking distance to shopping, restaurants, and the waterfront. Hotel was very well maintained, staff was extremely friendly and helpful.Genuine Hotels.com guest review
"Great spot & location"
Stayed one night September of 2013. My husband and I drove from Philadelpha to Orlando so it was a great midway point. There are a ton of great restaurants and a outdoor markeplace during the day. Across the street was a bunch of horse and carriage tours of historic Charleston. Only $20 per person for an hour of sightseeing. The Cooper River is also […] a 5-10 minute walk. It was the perfect location! Read moreGenuine Hotels.com guest review
Was pleasantly surprised at the accommodations and service as it was priced lower than other hotels in the area. Could not have asked for a better location. The staff were friendly and always offering to assist with directions or suggestions of things to do. Stay here and save your money for the many fine restaurants and shopping nearby.Genuine Hotels.com guest review
Hotel was in great condition and will definitely return.Genuine Hotels.com guest review
"Lack of amenities, poor customer service"
For the price you pay for this hotel (roughly $220 per night), you get absolutely nothing in return. You get no internet (you pay ~ $9 per day for internet services), no valet parking included, and no complementary breakfast. I understand that this hotel is in the heart of the district, and the location should be the ONLY thing you pay for, however, […] most of the hotels around the same area will provide you with some of those above mentioned amenities. There is a days inn hotel that is roughly 3 min of a walk away from this hotel that provides all of the above, AND provides pet services for roughly $50-$70 cheaper. Also, when we first checked in, the staff member told my wife and I that valet services were included in our package, and couldn't tell us the price due to the deal we made through expedia. This was completely false, as valet services were clearly explained to me at check out to be ~ $23 per day. When I stated the issue with our check in the staff member told me that we may have misunderstood the other staff member about what exactly she was saying regarding the price for valet. REALLY??? Highly recommend against staying here!!!!!!!!!!!!!!!!!!!!!!!!! Read moreGenuine Expedia guest review
"location , location, location"
Outside of the great location right by the Market Square and horse drawn carriage rides, the hotel rooms was fair. The toilet leaked water all over a very crammed bathroom. Needs a bit updating. Otherwise, the suite was fine, staff was great and breakfast was adequate.Genuine Expedia guest review
"Great Hotel Location in Charleston"
The hotel is located close to all the shopping and a good deal of touristy stuff. It is clean, and the staff is very friendly, helpful and courteous. It was clean, and the showers were roomy and comfortble. For breakfast or lunch, try Wholly Cow about 2 blocks down on Church St. Good value, good food, and very nice people !!!Genuine Expedia guest review
Very polite and helpful staff, great location!! Enjoyed the warm chocolate chip cookies!! Yum!! Would definitely stay again.Genuine Hotels.com guest review
"Nice but poor parking situation"
Nice hotel in great location... BUT you have to pay at least $20 for parking! (Their valet parking is $23.) No complaints except the parking situation... which they don't mention when you book it!Genuine Hotels.com guest review
"Perfect for an overnighter"
My daughter and I drove down from G'vlle, SC for an overnight stay as we had family in town and wanted to go as they had never been. We usually stay over on Mt. Pleasant but for one night we stayed in town. I'm glad we picked this hotel as it is right there, in the middle of everything. We walked all day, night, and the next day before leaving. I don't […] like that all places deem it necessary to charge 22.00 to park, but they have you over a barrel don't they? The hotel was really nice, and very clean. I will keep this place in mind for future reference. Read moreGenuine Expedia guest review
"Very convenient to downtown Charleston."
Nice hotel and room was very clean and comfortable. Would definitely stay here again.Genuine Expedia guest review
Excellent location. Close to restaurants and market. The room was clean and large. Staff was excellent. They made recommendations for restaurants and horse carriage, which were great. Charleston is a great town.Genuine Hotels.com guest review
Room had an adjoining door and the people in the room beside us were very loud. It sounded like they were in our roon and not their own room. Room was very small.Genuine Expedia guest review
"Close to Market & King"
We loved the hotel. It was half a block from the Market with easy access to the shops on King street. The room was spacious and clean with a view of the courtyard. We would definitely stay here again!Genuine Expedia guest review
"Terrible customer service"
I was doing a southern road trip with my best friend. Charleston was next on our agenda. We had been so happy with the trip so far. We arrived at the hotel at about 2pm. Valet was confusing as there was no sign and valets were not around. At front desk our room wasn't ready until 4. I understand check-in wasn't until 4 anyway, but staff was rude and […] somewhat cold. When we did get in the room it was beautiful but the hotel layout was very confusing. They had redone an old building in the back and this is were the room was located. The old building had a terrible smell and seemed dirty. When we went to the concierge to purchase a tour he seemed more concerned with his dinner plans over his cell phone rather than helping us. When retrieving our car to drive to the beach the valet was rude and short. When handing me my keys he held out his other hand waiting for the tip. To top all of this off, when we did check out I noticed $2 on my bill for the Charleston police department fund. Now this is only $2 and I have no problem giving to the police department but to not even ask and to add this to my bill... Once I brought this to front desk she responded with a ,"yeah yeah," and removed it. Makes me think how many people don't check there receipts. I'm sure there are good workers but the staff that we encountered was rude and seemed to be annoyed to be bothered with customers. I will never stay at this hotel again and would suggest to everyone to choose another place to stay. Read moreGenuine Hotels.com guest review
This was not my first stay in Charleston but it was my first time staying at The Double Tree. I was impressed with the level of service. The valet/ bell hops do an great job. The room was super clean and the bed was extremely comfortable. It was very well located to the downtown area and the bridge into Mt Pleasant and Isle of Palms.Genuine Hotels.com guest review
"would think twice about using a double tree again."
Would think twice about choosing a double tree again. The lack there of cold water was a problem! And the room we had was next to the elevator and you could hear it every time it was in use! Upon check out we were never asked how our stay was.Genuine Hotels.com guest review
We always enjoy Charleston..the Market st. area is too crowded for us, but the hotel was within walking distance to all we wanted. My only complaint with the hotel is the lighting in the rooms. I don't mind the low lighting except in the bathroom/vanity area. Ladies would really like to be able to see when putting on make-up. I understand the "energy […] factor", but really...can't you put some decent light in the bath area? Read moreGenuine Hotels.com guest review
Double tree stated in add suite, with beautiful pictures. Very small. Actually a refurbished motel is what it felt like. Definitely not luxury . Bathroom very small. Just not what I expected.Genuine Hotels.com guest review
The hotel is in a great location in the historic district of Charleston. It is close to the market and walking distance to great restaurants. I reserved a mini-suite thinking that we would have extra room. The room that they gave me was a bi-level suite. Sounds good but it was a loft. This room design made the room even smaller. What made it worse was […] the air conditioning was on the bottom floor and it would not cool the upper level. I asked for another room but it was not available. This is not the room that they showed on line. The staff were extremely nice and helpful. It is not their fault, this is a very poor design room for this hotel. Well, their hot cookies makes up for a lot of wrong. Read moreGenuine Expedia guest review
"Great location and value in downtown Charleston."
Seasoned traveler to Charleston, first time at Doubletree. Liked the location most. Very easy to come back to the room to drop off bags or make a quick change. Staff was friendly. Valet was handy. Wished the rooms were a little bigger but it made us get out and enjoy the city more. Would stay here again.Genuine Expedia guest review
I was not impressed with the staff. We requested and were given a late checkout (only one hour after regular checkout) and the maids were loudly complaining about us in the hallway. The front desk was fairly rude about it when we talked to them about the late checkout. I have stayed in other Doubletrees and this one was nowhere near as nice. The room […] was a bi-level suite, but it was cramped and awkwardly laid out. The location of the hotel was perfect, but I definitely wouldn't stay there again. Read moreGenuine Hotels.com guest review
"Great location in Charleston close to downtown"
Nice overnight stay. Location was great given we only had one night to explore. Hotel is clean although rooms are a little dark. Hotel staff was attentive. Iron did not work, and a new one was delivered in 10 minutes. Will return again.Genuine Expedia guest review
"Romantic getaway in Charleston"
Couldn't be happier with the over-night stay. Only one tiny complaint: the room was very small.Genuine Expedia guest review
"Family stay in Charleston"
The hotel was superb. From first to last the staff was welcoming and friendly. The room was wonderful and the breakfast buffet excellent.Genuine Hotels.com guest review
"Right in the middle of what you want to see"
It was very convenient and a clean place to stayGenuine Hotels.com guest review
"In the heart of Charleston"
The location of this hotel is perfect if you want to be in the historical section of Charleston. Right outside the front door is the market and carriage rides. It is convenient to most restaurants. The rooms were clean and the staff very pleasant. I would recommend it to others visiting Charleston.Genuine Expedia guest review
"In the center of Charleston"
Great location next to the old Charleston Market. Shopping and great food just steps away from the front door.Genuine Expedia guest review
"Heart of the city"
The hotel is in the middle of the sights of historic Charleston. If you want to walk or get on a horse drawn carriage the option is yours, just by stepping ou the front doors of the hotel.Genuine Hotels.com guest review
"Great hotel in downtown Charleston"
We were in town for a wedding and stayed at the Doubletree. It was a busy weekend in Charleston and the convenient location of the Doubletree allowed us to walk most of the weekend rather than have to worry about a car and parking. The room was comfortable and clean. Our room faced the side street so we did not hear much noise. We would stay here a […] gain. Read moreGenuine Expedia guest review
"Next Door to the Market!"
In the middle of Historic Charleston. Walking distance to every attraction. Very nice staff and rooms.Genuine Expedia guest review
One of the cleanest hotels I have ever stayed at. Will definitely be returning.Genuine Expedia guest review
"Good location, just OK accomodations"
We were in the "best" king suite - in the courtyard area, and they did not tell us that it was two story - the bedroom was upstairs, and the stairs were steep. The bathroom was minuscule, as was the area for the sink which was outside the bathroom. For $300, I didn't think this was really wonderful. However, given the expense of staying is Charleston, […] which is beginning to approach Manhattan in hotel costs and fine dining I suppose I should not be surprised. The location of the hotel was terrific. It was right next to the central market, which is fun, but somewhat of a tourist trap. Parking is available nearby, but not within the hotel. They do have valet parking, so this is not a problem. Breakfast is available in the "cafe", and was consistent with other dining in Charleston - not cheap. a full breakfast was about $20-$23 per person all in. The hotel needs some renovation. The lobby is tired, carpets worn, and the living room in our suite had holes in the upholstery. I think if you want a really nice hotel, pay more for a really nice bed and breakfast or one of the "better hotels in the same area like the Mills House. Read moreGenuine Expedia guest review
"Convenient lodgings for Charleston."
Great location and accommodations too. Clean and convenient.Genuine Expedia guest review
"nice hotel, great location"
This hotel is older but renovated nicely, the staff is great and rates are reasonable. The location is excellent, many restaurants and bars are within walking distance.Genuine Expedia guest review
Enjoyed my stay, beautiful hotel, great location right next to the market & historic Charleston. Will definitely stay again.Genuine Hotels.com guest review
Each employee we encountered was very helpful, kind, and polite. We lived our room that included a suite!Genuine Hotels.com guest review
I had expected nicer accommodations when I paid almost $300 a night. Location was good but found a bug (not bed) the first night. The furniture was very tired looking.Genuine Hotels.com guest review
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