"customer service with all the amenities"
Friendly staff, great amenities, nice pool, delicious breakfast, modern hotel, very comfortable.Genuine Hotels.com guest review
ENJOYED IT AND SEEING THE AREA AROUND AND OVER TO PORTLAND,OR.Genuine Hotels.com guest review
"Will definitely stay here again!"
Comfortable and clean room. Hotel had easy freeway access and was near a variety of shopping venues. Fridge and microwave were a plus. Didn't like that the computer access in the lobby was out in the open as you come off of the elevator. I would definitely stay here again.Genuine Expedia guest review
"nice quiet location"
Good location to freeway and shopping and diningGenuine Hotels.com guest review
"Definitely worth your stay."
This room was incredibly quiet and clean. The location was probably the best part because its close to downtown Portland and Vancouver, WA, and made it convenient to go to either and avoid traffic. Great friendly staff and wonderful shaded parking. Didn't have all the amenities in the world, but the price was right!Genuine Expedia guest review
The staff were not knowledgable. The hallway had a bad odor. They didn't code the key correctly so we were locked out. The breakfast was TERRIBLE!Genuine Hotels.com guest review
"nice and clean"
Nice and clean room(that is my priority) and staff was pretty helpful. but breakfast wasn't good... better to get near the McDonald..and Wifi connection wasn't good... couldn't connect all night...close to some shops but just let you know that Target is not open now (under constraction)Genuine Expedia guest review
Hotel was good to stay. I would recommend it.Genuine Hotels.com guest review
"Always enjoy Holiday Inn"
The room was very clean and comfortable. Only problem was the plug ins did not work by the sink because the GFI would not reset. Good breakfast.Genuine Expedia guest review
"Great place cheap price for area...."
This hotel was cheap for the area, just on the outskirts of Portland....about 6 miles from airport...the hotel was very clean, the beds were comfy, and big for a hotel room for that price. They didn't charge you for every little thing...courtesy Internet use, courtesy coffee in your room and tea and coffee 24 hours in breakfast area...pool was clean […] as was the hot tub! I'd stay again...the only misleading thing was that at the intersections next to shopping center states the hotel is 1 mile away from that light and the sign to the right said 1/2 mile...I'd go with 1/2 mile if I has to guess. Read moreGenuine Expedia guest review
"Generally excellent, but one big disappointment"
Overall, this is a very nice hotel with generous-sized rooms, nice amenities, and pleasant staff. However, when we returned to the room at 9 p.m. for the second night of our stay, we discovered that the second bed had not been made up at all--it was as if the staff had gotten interrupted half-way through making up the room and had never returned to […] complete it. We called the front desk to advise of this, but given the hour, there apparently was nothing they could do. We mentioned this lapse again the following morning at check-out and got a "ho hum" response: no offer of a bill reduction or other accommodation, which was disappointing given the supposed satisfaction guarantee. Read moreGenuine Hotels.com guest review
The surrounding neighborhood was a little iffy, but the hotel itself was a nice surprise. Very quiet, clean, almost no one else around. We stayed 3 nights, used the pool all three days. The pool wasn't very big, but with our small child, it suited us just fine. The breakfast was really good too! Close to the freeway, it didn't take us long to get anywhere. […] My family would stay here again. Read moreGenuine Hotels.com guest review
"Not the nicest place or staff"
I stayed at this hotel and this is what I discovered: Upon entry, I turned on the water tap and the water that came out was brown, not fit for drinking and certainly not fit for a shower or bath. There were live ants in the bed. There were live ants in the shower. I took photos and live video of the ants in the shower. There were live ants in the […] refrigerator. I took photos of the ants in the refrigerator. I called downstairs and complained and was told to wait for the manager on duty to contact me as she was running late. She did not contact me. I checked out three hours before I needed to. I went to the front desk only to be told by the manager that she could do nothing for me. I asked her for a receipt and left. I will not recommend this particular hotel to anyone. Read moreGenuine Hotels.com guest review
The breakfest sucked!Genuine Hotels.com guest review
Our only downfall to this stay was a very sluggish toilet. This problem was attempted to be fixed by maintenance though and was not ignored. Hotel was VERY clean and the room was very comfortable. My children enjoyed the pool also which was open until 11pm!Genuine Expedia guest review
"Good Price good location for short stay"
The hotle is in a nice locaton close to a mini shoping center which has Target , Best buy , Toys r us old navy and a mini food court . Staff are very friendly this is one of the reason i have stayed there based on some ones review . Rooms are clean with good size and place is quite .Genuine Expedia guest review
"Consistent, would stay again."
More than adequate. Our stay was fine.Genuine Expedia guest review
"Close to Jantzen Beach"
Our room was nicer than similar rooms at a nearby big name hotel. It was very quiet, comfortable and very clean. The view wasn't great, but then we were there to go a conference not as vacationers.Genuine Expedia guest review
"HIE Hotel & Suites Hayden Island Portland"
Great Hotel for everyone from individuals to families. Very Clean, great pool, IT access, so, so comfortable beds, quiet location and yet convenient to island facilities and down town Portland/airport. We enjoyed breakfast............the most outstanding feature of the hotel was their selection of their staff............they were very customer focused […] from arranging transport, help with IT and information on the area - checking in and out was a breeze - very nice modern hotel ...........we would recommend............Sallyann and Robert Read moreGenuine Hotels.com guest review
Nice place I was expecting more luxury for the price, but it was simple not fancy but clean! We had a really nice experience good breakfast!Genuine Expedia guest review
Everything was good about our stay, very good breakfast,Genuine Hotels.com guest review
It was an enjoyable stay with my family of four except for the Breakfast. It was just a simple continental Breakfast. Other than that, we had no issue as we were there during the Christmas break.Genuine Hotels.com guest review
Due to a plumbing emergency on our floor of the hotel during our second day, we had to be moved to another room that was beside the hotel whirlpool. It was impossible to sleep with the machinery noise and there were no other rooms available at the hotel. The staff did not help us find accommodation elsewhere when we checked out in the middle of the […] night. We had to drive many miles to find another motel with a vacancy. Read moreGenuine Hotels.com guest review
"Clean, convenient, quiet"
Hotel was very clean, friendly, in a quiet area though there were restaurants and shopping nearby. No loud road noise. The pool is pretty small. Try to get on the top floor to avoid thumping as people get up and leave in AM. This hotel is a great choice for coming into Portland from the north.Genuine Hotels.com guest review
Area looked a bit sketchy at first but everything worked out. Breakfast was great, well stocked with bacon, scrambled eggs, danishes, bagels, muffins, cereal, yogurt, milk, tea, juices and a few more items I forgot. Staff was friendly. No complaints here.Genuine Expedia guest review
The complementary breakfast was nice. The swimming pool was a lot smaller than expected.Genuine Hotels.com guest review
"Schönes Hotel aber schlechtes Frühstück"
Insgesamt ein sehr angenehmer Aufenthalt, Frühstück leider aber sehr dürftg.Genuine Hotels.com guest review
Response by Holiday Inn Express Hotel & Suites Portland-Jantzen Beach Thank you for your kind review! We are happy to hear you had such a wonderful stay. We look forward to seeing you again in the future!
"Once again HIE Jantzen Beach comes through"
08/09/14 Anthony S Maple Valley, Washington
Needing a last min. visit to PDX area, I called my go to Hotel. They were booked nearly full but were able to get me in thier last avail. room.. The management of this Hotel is top notch. they treat every guest like they have known them for years. the front desk staff, all know you by name when you check in ( in my case nearly every month). they great you with a kind HELLO and make sure your check in is smooth. The young lady that helped me this week ( I really need to get her name in this review as she is the best employee they have) greats me by name, she has me in the top floor back of hotel which is very quiet. this hotel is a little off the beaten path in the Jantzen Beach / Hayden Island area of NW Portland. tucked in behind a large shopping area, with lots of nice resturants near by ( Check out Stanfords and BJ's for a good meal) small burger joints ( the Boardwalk ) and other spots nearby. convient to I5 and only 20 mins from the Airport. quick hop over the bridge to Vancouver WA. and very quiet and very clean.. not to miss is the morning Breakfast and the Pecan Cinnimon rolls..
"Not a bad place to stay"
08/03/14 Anzura Ca
We only stayed one night on our way up to Seattle. Hotel was clean and service friendly. We didn't have any trouble with noise. I left my cell phone charger and they mailed it back to me! The breakfast was very large. Lot's of options! I would stay again.
"Best location is no location"
07/26/14 Irwin H New York City, New York
This is a superb, clean friendly place to stay because of its great location-- which is actually nowhere. The hotel is located on Hayden Island. Aside from a large shopping center with Target, Best Buy, Old Navy etc., there's not that much going on the immediate vicinity. However, we were there for a wedding which had three venues and we were six minutes to 20 minutes away from each event. Here, you pay great rates less than 15 minutes outside of downtown Portland where you would pay twice as much......The service is tremendous....there's hot eggs, pancakes, biscuits and gravy for breakfast and good internet. Service is very friendly from front desk, to housekeeping and beyond. Of note, we have a special needs son. One of the breakfast servers learned his name and greeted by name every morning. Small friendly touches make a difference here. We had a clean two bedroom suite which also saved us lots. Highly recommended on all counts.
"Had a great stay at this hotel"
07/16/14 Alex S Lynchburg, Virginia
I had a very clean room and a great stay here. The staff was very friendly and helpful. The breakfast was the average HI express breakfast and it was fine. I would stay here again. The bed was comfortable and the bathroom was clean. there was a little mildew on the caulk which skeeves me out but it was very minimal. It was very convenient to shopping which was good but the area wasn't overly crowded
"Great location for outside downtown"
05/24/14 kosmo1968 north of the 49th
Booked online and have stayed at a HIE chain in Everett in the past. The location is convenient if you have a car and prefer some peace. You do hear the planes from the airport, but was never loud enough to wake me up and I am a light sleeper. The room was clean and I did like the fact we could see the parking lot and keep an eye on my car. The breakfast room is a bit smaller than the Everett location, and my wife did miss not having rice available. For me my only complaint would be, it tasted like the scrambled eggs had been pre salted. As far as the comments about the traffic, as a visitor it is an eye opener, but that's out of the Hotels' responsibility. I do appreciate the signage after the turn off coming south bound from WA, because if you're not paying attention 100% you will easily get lost if you don't have GPS. It's right next door to what looks like a very new shopping center, and on the other side of the I-5 is a Safeway open from 5AM to 1AM! Reasonably priced and I would recommend.
"Consistently great property!"
04/06/14 Darlene H Klamath Falls, Oregon
We stay at this property every year for the Portland Swap Meet. Although many of the faces have changed, this property never fails to deliver a good stay. We checked in on Wednesday with happy faces working through a long day of check-ins. The line moved quickly and we went to our well appointed room. The room has a fridge, coffee maker, microwave, hair dryer, desk, and couch. Really clean room, nice linens, a selection of toiletries. This property has a lot of nice features, an indoor pool, sauna, fitness center and lightening fast FREE wi-fi. A vanity top large enough to accomodate hair appliances, toiletry bag and such. I see other reviewers commenting on the location, and it is off the beaten path. It is close to shopping and restaurants, but not within comfortable walking distance. However, it is an easy trip to several nice eateries and a strip mall. Since it is away from the highway, it is quiet. I can usually find something to complain about, and here it would be the Direct TV. Most channels that work were shopping and infomercials. Many things we would have opted to watch just gave a Direct TV logo blank or instructions on how to order. But we did not spend much time trying to watch television, so this was not much of an issue. No doubt, we will be back again next year.
"Another Holiday Inn Express"
02/26/14 Gary G Clackamas, Oregon
We don't travel all that much but there have been at least a dozen over night and longer stays in the past several months and we have found that it is generally hard to go wrong with a Holiday inn Express. Our latest stay was one of three days at the Jantzen Beach HI in Portland. This stay in early February was due to its proximity to Portland's Expo Center where the Pacific Northwest Sportsmen's Show was being held. As has always been our experience at a HI Express, the facility was very clean and well maintained, the staff both friendly and helpful and the amenities such as the "standard' breakfast were above average and welcomed. Just have not been disappointed or had bad experience at a Holiday Inn Express.
"Odd Location, Ok Hotel"
01/19/14 Jyssica S Gering, Nebraska
The location is a bit strange its next to storage facility and a decent size RV park. On the plus side it is close to a number of stores (Target etc) which is convenient. The hotel itself seems to need a bit of a refresh. The carpet in the room had lots of stains. It did seem clean overall. The heating was loud and the soundproofing could be better. We could hear the people on the floor above us every move. Overall if you are looking for a quick stay on a road trip its a good place to stay for the night.
"Good hotel but location"
01/07/14 rovaMT Bozeman, MT
This hotel is OK, the location is a bit strange, next to a rv parking place and a set of big box stores with large parking lots that were empty most of the time. But on the other hand, it was quiet and that helped to rest. The staff -a lady- that checked our reservation and checked us in, seemed to be in a bad mood. She was not rude to us, but she didn't seem to care about us. I had to ask for the Priority Club welcome package as she didn't even noticed that on my reservation. Breakfast was ok and rooms were fine too, but next time we should look for a different hotel in Portland.
"Must have been a bad night....."
Our family are avid HI Express people and will stay in one if given the chance. After spent the day driving from N. California looked forward to this quiet, secluded HIE to relax in with the family. It is out of the way, in a good way, but is next to storage units, rv parking and a strip mall. That would have been alright if the staff and interior had been up to snuff. When we entered we we acknowledged yet not greeted. As Priority Club members we thought our stuff would be already set yet the two staff member had nothing ready and sniped at each other over the change over being the others fault. The front room was being redecorated but the moulding was also missing from the hallway with the replacement left undone halfway through the hallway and elevator. My daughter and I tried to find the way to the pool and even went outside and the staff never even looked up or asked to help. Breakfast the next day was set out wonderfully and the lady helper was wonderful but still very busy and she was the only person seen in the hotel....just weird. Family chalked it up to a bad night and all but still have to be honest........I cannot say I would come back......sorry
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