"noise between walls"
walls very soft. You can hear an elephant walking from upstairs!!Genuine Expedia guest review
room was clean hotel was quiet and breakfast was good indoor pool,spa and sauna would stay there againGenuine Hotels.com guest review
"Overnight stay - emphasis on *stay*"
We started out relying on the interstate signs to direct us, but quickly got lost once we exited the freeway. GPS got us back on track. The hotel is easy to get to (behind Target), but you can only access Jantzen Beach / Hayden Island by taking I-5: if there is a bridge lift, or afternoon gridlock, it affects how quickly or how easily you can get to […] and from Portland and Vancouver. The hotel is like most HIs - sauna and pool, nice clean rooms, pull-out sofas, free wifi, continental breakfast, etc. Read moreGenuine Hotels.com guest review
Great! Pool,jacuzzi, and a sauna. The suite was spacious and beds were good, not great.Genuine Expedia guest review
It was super clean staff was very nice and we loved it thanks :)Genuine Hotels.com guest review
Great staff! Friendly and had homemade cookies when we checked in. the room was clean and comfortable too.Genuine Hotels.com guest review
We flew into Portland. There was no shuttle to the hotel. The cab cost $50. There was no restaurant within walking distance. There was no food available at hotel. There was no option to rent movies on the tv.Genuine Hotels.com guest review
The location is very quite, yet close to resturants and shopping. Breakfast was great ! Rooms were clean and updated. I will stay here againGenuine Hotels.com guest review
The room was clean and very nice. The bed was very comfortable. Excellent customer service.Genuine Expedia guest review
The hotel is in wonderful shape and has a great pool! I love that it isn't huge but is comfortable and is very convenient for our purpose. This was our second stay at the location and we still feel the same way about it.Genuine Hotels.com guest review
The bed was a bit soft. I think it is time for a replacement. The hotel seemed very clean and neat. The breakfast service was nice but the Lobby seemed a bit stark and not real inviting. I think it is time for an update there.Genuine Hotels.com guest review
"customer service with all the amenities"
Friendly staff, great amenities, nice pool, delicious breakfast, modern hotel, very comfortable.Genuine Hotels.com guest review
ENJOYED IT AND SEEING THE AREA AROUND AND OVER TO PORTLAND,OR.Genuine Hotels.com guest review
"Will definitely stay here again!"
Comfortable and clean room. Hotel had easy freeway access and was near a variety of shopping venues. Fridge and microwave were a plus. Didn't like that the computer access in the lobby was out in the open as you come off of the elevator. I would definitely stay here again.Genuine Expedia guest review
"nice quiet location"
Good location to freeway and shopping and diningGenuine Hotels.com guest review
"Definitely worth your stay."
This room was incredibly quiet and clean. The location was probably the best part because its close to downtown Portland and Vancouver, WA, and made it convenient to go to either and avoid traffic. Great friendly staff and wonderful shaded parking. Didn't have all the amenities in the world, but the price was right!Genuine Expedia guest review
The staff were not knowledgable. The hallway had a bad odor. They didn't code the key correctly so we were locked out. The breakfast was TERRIBLE!Genuine Hotels.com guest review
"nice and clean"
Nice and clean room(that is my priority) and staff was pretty helpful. but breakfast wasn't good... better to get near the McDonald..and Wifi connection wasn't good... couldn't connect all night...close to some shops but just let you know that Target is not open now (under constraction)Genuine Expedia guest review
Hotel was good to stay. I would recommend it.Genuine Hotels.com guest review
"Always enjoy Holiday Inn"
The room was very clean and comfortable. Only problem was the plug ins did not work by the sink because the GFI would not reset. Good breakfast.Genuine Expedia guest review
"Great place cheap price for area...."
This hotel was cheap for the area, just on the outskirts of Portland....about 6 miles from airport...the hotel was very clean, the beds were comfy, and big for a hotel room for that price. They didn't charge you for every little thing...courtesy Internet use, courtesy coffee in your room and tea and coffee 24 hours in breakfast area...pool was clean […] as was the hot tub! I'd stay again...the only misleading thing was that at the intersections next to shopping center states the hotel is 1 mile away from that light and the sign to the right said 1/2 mile...I'd go with 1/2 mile if I has to guess. Read moreGenuine Expedia guest review
"Generally excellent, but one big disappointment"
Overall, this is a very nice hotel with generous-sized rooms, nice amenities, and pleasant staff. However, when we returned to the room at 9 p.m. for the second night of our stay, we discovered that the second bed had not been made up at all--it was as if the staff had gotten interrupted half-way through making up the room and had never returned to […] complete it. We called the front desk to advise of this, but given the hour, there apparently was nothing they could do. We mentioned this lapse again the following morning at check-out and got a "ho hum" response: no offer of a bill reduction or other accommodation, which was disappointing given the supposed satisfaction guarantee. Read moreGenuine Hotels.com guest review
The surrounding neighborhood was a little iffy, but the hotel itself was a nice surprise. Very quiet, clean, almost no one else around. We stayed 3 nights, used the pool all three days. The pool wasn't very big, but with our small child, it suited us just fine. The breakfast was really good too! Close to the freeway, it didn't take us long to get anywhere. […] My family would stay here again. Read moreGenuine Hotels.com guest review
"Not the nicest place or staff"
I stayed at this hotel and this is what I discovered: Upon entry, I turned on the water tap and the water that came out was brown, not fit for drinking and certainly not fit for a shower or bath. There were live ants in the bed. There were live ants in the shower. I took photos and live video of the ants in the shower. There were live ants in the […] refrigerator. I took photos of the ants in the refrigerator. I called downstairs and complained and was told to wait for the manager on duty to contact me as she was running late. She did not contact me. I checked out three hours before I needed to. I went to the front desk only to be told by the manager that she could do nothing for me. I asked her for a receipt and left. I will not recommend this particular hotel to anyone. Read moreGenuine Hotels.com guest review
The breakfest sucked!Genuine Hotels.com guest review
Our only downfall to this stay was a very sluggish toilet. This problem was attempted to be fixed by maintenance though and was not ignored. Hotel was VERY clean and the room was very comfortable. My children enjoyed the pool also which was open until 11pm!Genuine Expedia guest review
"stay was good"
everything was good. staff were great and the room was very confortable. the indoor pool and spa was a nice little bonus. the pool needed more filtering though, because after I jumped i noticed a lot of long hair floating around and that cut my swim time short. the bed was a bt soft to my liking but overall was a confortable stay.Genuine Expedia guest review
Response by Holiday Inn Express Hotel & Suites Portland-Jantzen Beach Thank you Herby for your kind review. I am very happy to hear that your experience with our staff was so wonderful. Also, we are currently updating our pool pumps so they will be much more effective for your future stay with us!
"Nice clean and well looked after hotel"
Stopped here for a couple of nights, while travelling on family trip through Washington and Oregon. Used the pool, spa and fitness room and had a nice breakfast each dayGenuine Expedia guest review
Response by Holiday Inn Express Hotel & Suites Portland-Jantzen Beach Thank you J for taking the time to write a review of our hotel. I am very happy to hear that your stay was so wonderful. We really strive to make our guests feel like they are at their home away from home. We look forward to having you as our guest again in the future!
"Convenient, reliable accommodation"
We enjoyed a five night stay at this hotel while in Portland for our son's wedding. We were very happy with the size of the room, the extra amenities, the breakfast and the friendly accommodating staff.Genuine Expedia guest review
Response by Holiday Inn Express Hotel & Suites Portland-Jantzen Beach Thank you for your review! We are happy to hear you enjoyed your stay. We look forward to seeing you again in the future!
It was an enjoyable stay with my family of four except for the Breakfast. It was just a simple continental Breakfast. Other than that, we had no issue as we were there during the Christmas break.Genuine Hotels.com guest review
Due to a plumbing emergency on our floor of the hotel during our second day, we had to be moved to another room that was beside the hotel whirlpool. It was impossible to sleep with the machinery noise and there were no other rooms available at the hotel. The staff did not help us find accommodation elsewhere when we checked out in the middle of the […] night. We had to drive many miles to find another motel with a vacancy. Read moreGenuine Hotels.com guest review
"Clean, convenient, quiet"
Hotel was very clean, friendly, in a quiet area though there were restaurants and shopping nearby. No loud road noise. The pool is pretty small. Try to get on the top floor to avoid thumping as people get up and leave in AM. This hotel is a great choice for coming into Portland from the north.Genuine Hotels.com guest review
Area looked a bit sketchy at first but everything worked out. Breakfast was great, well stocked with bacon, scrambled eggs, danishes, bagels, muffins, cereal, yogurt, milk, tea, juices and a few more items I forgot. Staff was friendly. No complaints here.Genuine Expedia guest review
The complementary breakfast was nice. The swimming pool was a lot smaller than expected.Genuine Hotels.com guest review
"Schönes Hotel aber schlechtes Frühstück"
Insgesamt ein sehr angenehmer Aufenthalt, Frühstück leider aber sehr dürftg.Genuine Hotels.com guest review
Response by Holiday Inn Express Hotel & Suites Portland-Jantzen Beach Thank you for your kind review! We are happy to hear you had such a wonderful stay. We look forward to seeing you again in the future!
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