"Not the best place we have stayed."
My mother, husband, newborn daughter and I showed up to the hotel. The location to the airport was perfect and the lobby was beautiful. We checked in and were given our keys. We headed to our room and opened the door to find a room that had NOT been cleaned. The beds were not made and there were dirty towels everywhere! We brought this to the desks […] attention and they gave us a different room. This room was... Better by a little to say the least. It was 'clean' but there was hair on the bathroom floor and in the sink. We found sewing pins in the curtains and the curtains were also incredibly dusty. The son in the bathroom didn't drain very well at all either. Not a place I felt comfortable keeping my 1 week old daughter at. The saff was pleasant and the rest of the hotel was pretty. Just not a fan of the rooms. Read moreGenuine Hotels.com guest review
The hotel was good for the price and the staff was friendly but if you require internet for business while traveling this might not be the best choice.Genuine Hotels.com guest review
"Read the signs no matter how small."
The front lobby is very nice and my first thought upon entering was that we got a great deal on this nice hotel. Then we came in the back door.This hotel has a very small sign on the back entrance door saying that us was under construction and it showed. Clearly it needs to be updated, hopefully that is what they are working on. The front desk staff […] was very helpful and answered all of my questions. The shuttle to the airport was very convenient and made catching the train less stressful. They say that you must use your key card to operate the elevators, that is not true. The only 2 elevators in the building are right next to the front desk so if you have to park out back, are booked in a room farther down the hall or both you will have quite a trek. The elevators are uneven when you step off. Our floor smelled like musky cigarettes and "skunk" upon returning that night. You have to walk past the laundry room and the employee break room to get to the pool. This hallway also leads to the back entrance. If trying to leave early I recommend pulling car around to the front to load bags. Otherwise you will run into the cleaning staff getting ready for their shift. The pool room is nice but the pool is a little chilly. The staff is fairly knowledgable about the train schedule but not so much about certain places to eat/get drinks around town. Read moreGenuine Hotels.com guest review
Very nice hotel. Clean. Great service and affordable price. Very nice pool and comfortable beds!!Genuine Hotels.com guest review
"Close to visited area."
Bed pillows were awful, bathtub stopper was stuck after shower water wouldn't drain husband was able to pull the stopper .. Room stuffy smell.Genuine Hotels.com guest review
Ok hotel. Seemed kind of like a drug dealing location. Lots of outside activity.Genuine Hotels.com guest review
"Great for the price"
I definitely enjoyed my stay at the Clarion-- so much actually that we ended up coming back again the next night! The hotel appearance in the hallways does seem a little run down, but the rooms were very clean and the beds were very comfortable. We stayed in the King bed room the first night and the double bed room the second night and enjoyed both. […] The staff was friendly for the most part. Definitely can't beat the quality and location for the price! Read moreGenuine Hotels.com guest review
"Great place to crash for early moring flight."
Stayed here because I had an early morning flight. Shuttle is free and is available at 4am. The room was cheap. King bed was very comfortable with crispy clean sheets. Very small but comfy pillows. There is a sitting area with couch and a small desk. Small coffee pot in room. I felt good about staying here with the room accessible from the inside only. […] It is very safe even the though the once nice neighborhood has turned. Staff friendly. Good water pressure in shower, soap. shampoo, conditioner and lotion provided. Small 32 inch flat screen and free Wi-Fi. All I needed. The carpet was worn and a little stained, The room was much better than expected for the price. Read moreGenuine Hotels.com guest review
Rooms & elevator need to be upgraded, pool needs to be heated .Genuine Hotels.com guest review
Rooms were nice but the carpet or something had a funk to it.Genuine Hotels.com guest review
It was convient to fly out of Lambert the next day. I enjoyed the free parking for the duration of my trip, and the shuttle service both to and from the airport.Genuine Hotels.com guest review
"Not bad, but not great."
They didn't have the free breakfast like most places do, and that was an inconvenience for us since we have little ones and had to leave early the few days we were there. The indoor pool was another reason we chose this hotel but it was freezing cold in the water and smothering sitting outside of it. The room that we stayed in also got our allergies […] all flared up. The workers were all really nice and welcoming, but overall, we wouldn't stay here again with so many other options. Read moreGenuine Hotels.com guest review
Toilet broke room dirty and the downstairs microwave was filthy.Genuine Hotels.com guest review
"do not stay here"
Wanted to speak to the manager but every time I called I got the run around and there was never a manager on duty to talk to and the staff couldn't help.Genuine Hotels.com guest review
terrible, dirty,,,,,,never againGenuine Hotels.com guest review
The manager on duty was pleasant but not very helpful. The room was dirty and had obviously not been vacuumed for several days. When I got out of the shower I was stepping on all kinds of things not noticed with sneakers. The shower curtain had a lot of mold on it and no one seemed to care. The manager never addressed any of the issues and did everything […] possible to avoid me. I would not stay at this Clarion again if it were free. Read moreGenuine Hotels.com guest review
No breakfast was available, no restaurant, no bar all of which was stated in the hotel. com website. Will not use this site again. Room had a very musty smell.Genuine Hotels.com guest review
I have to say the staff was very friendly and would always greet you. They were outstanding. Now the overall hotel was much less that what I would expect from a Clarion. In room glasses were dirty, carpet was stained, although the bathroom appeared to be clean. The pool looked well kept however I did not use it. The restaurant was closed for remodeling […] yet nothing was being worked on and despite the hotel add there was no lounge to have a drink. Front doors were not secured and there was a rusty heater in the entry. Parking could be a challenge. I would not stay there again. Read moreGenuine Hotels.com guest review
Floor wasn't clean and torn carpetGenuine Hotels.com guest review
Not bad for the price. Luckily, I was by myself. The wife would not have stayed in this hotel.Genuine Hotels.com guest review
"Find another place to stay!"
Horrible, room was filthy, hair, food on the floor.Neighborhood was sketchy at best, had real safety concerns just walking from car to lobby. Wont be backGenuine Hotels.com guest review
"Room very nice but they LIED about the pool"
The hotel is being remodeled. Our room was wonderful. Very comfortable bed! The bathroom sink area is so tiny but it was clean.The website there would be a pool. There was a pool that was closed when we checked in. The lady at the desk told us they were filling it. Upon inspection, the entire pool was full of green algae. There was no way they were […] just filling that pool. Read moreGenuine Hotels.com guest review
In was not very happy with this Hotel. I got there and thought I was in a really nice hotel. I got into my room, the outlets were Hanging out of the wall, there was no remote for the TV, there was only one towel in the bathroom, and it was a hand towel. The pool was green, it looked disgusting. I would not recommend this hotel to anyone.Genuine Hotels.com guest review
Although there many other hotels surrounding the airport this hotel had the best price and the rooms were decent.Genuine Hotels.com guest review
It is a comfortable hotel - it is a bit out-dated. Service is good and it is a good value.Genuine Hotels.com guest review
Absolutely great staff, new and comfortable rooms. Lovely beds and comforter. If you just need to stay close to the airport, it's a great bang for your buck. The surrounding area isn't great, and there aren't too many food options nearby, but there is a place to eat at the hotel.Genuine Hotels.com guest review
"VIrtually no housekeeping evident"
I am sorry about this feedback but you must know the following: Hotel showed no sign of housekeeping at all. Bathroom shower curtains were covered with mold. Carpets and furniture was heavily stained throughout the facility especially the rooms and halls. Manager came to desk to resolve a problem was covered with sweat and not presentable for public […] appearance. There was construction in large areas of the hotel which had not been cleaned up or hidden from hotel guests. Absolutely the most mismanaged and filthy hotel I have ever stayed in. I rarely ever complain about anything but could not avoid this feedback. The health department needs to know about this hotel. Read moreGenuine Hotels.com guest review
"Close to airport"
Room was clean but carpets were not. There was a place to eat but breakfast was not complimentary.Genuine Hotels.com guest review
"just passing through"
we just came through on our way out on vacation. There were complaints I saw later on Trip-Advisor, but we didn't find anything wrong with our hotel. The restaurant was on grounds (never eaten there but have stayed before) and the food was good. The atmosphere of the eatery needed some help (holes in walls, banquet room obviously used for storage), […] but the food had good taste and wasn't too expensive for the city. Our room was clean and the front desk gal was polite and helpful. Read moreGenuine Hotels.com guest review
"Close to the airport"
GreatGenuine Hotels.com guest review
We have booked two nights at the hotel during recent stay. Everything went wrong from the moment we checked in. The water in tub didn't drain, there was filthy ice bucked filled with melted ice from previous guests, no sheets on pull out beds. The restaurant downstairs where you have to pay for breakfast has the slowest service possible AND didn't know […] how to swipe credit card!!! Will not stay again. Read moreGenuine Expedia guest review
The hotel was not clean in or outside. The room hair all over bed and walls. Sheets were dirty, the halls were nasty.I could not wait to leave.A bad experience for me.Genuine Expedia guest review
"close to the airport and rental cars"
pretty old hotel needed some updating. not the best part of town. thought I would get a little more for my moneyGenuine Expedia guest review
Needed a cheap place to stay and I found it. No security lock on the door, just run down. Bought a cup of coffee from the restaurant, and the room smelled like sewer gas. Positive note* the young lady driving the shuttle was super nice. Not her fault but the shuttle had no A/C and was falling apart. Next time I will upgrade to a better hotel!Genuine Hotels.com guest review
We stayed because we had a 6 a.m. flight out of Lambert. Was fine for that. Rooms have musty smell. Took a long time to check in. Were friendly to bring us extra towels.Genuine Hotels.com guest review
No coffee pot and TV remote did not work, they sent someone up twice to fix it and they did for a little while. But it wasn't long after that it quit working again. Got up in the morning to make the coffee that they had provided and noticed there was no coffee pot for the coffee maker.Genuine Expedia guest review
"Very Good value"
Excellent service. Clean and very beautiful lobby. The bar / grill in motel was very good. No breakfast offered. But clean rooms, hallways. Well lit. Very concerned with security.Genuine Hotels.com guest review
"Great for between flights"
Friendly and clean - nice for overnight between flightsGenuine Expedia guest review
"Needs remodeling, but still OK place to stay"
This hotel is in major need or remodeling, but otherwise staff was friendly and it was still OK place to stay.Genuine Hotels.com guest review
Upon arrival and greeting the Crack heads roaming the parking lot, signs that literally read "park at your own risk". After I parked and got out of the car I was startled by the pitbull and man sleeping in the car next to where I parked. The hotel staff was as helpful as the crackhead I met outside. The positive, I didn't die.Genuine Expedia guest review
"24 Hours complimentary shuttle to ST Louis Airport"
The only reason we stayed there is 24 hours complimentary shuttle service to St. Louis Airport . not bad for to catch an early morning flight and leave your car there.Genuine Hotels.com guest review
Kids up late laying in hallways; scream and fighting going on in lobby; fire alarm pulled at night. Bed not made up until 2:30 next day. Bed lights not working; my realatves stayed nearby and got much better value for moneyGenuine Hotels.com guest review
I always stay here and I will stay again, but this time the room was a bit un kept. the toilet didn't flush :( ! they had coffee in the room but no cream and sugar, the tissues paper was empty. the chair was a bit worn out, but the price was good, Oh and the guy who picked me up from the airport was the devil. so I didn't get him a tip, he was too mean […] the front desk says he doesn't work for the hotel. Read moreGenuine Hotels.com guest review
"Very nice to have shuttle to airport to catch tram"
Would stay again. The manager was very helpful.Genuine Hotels.com guest review
"dont even waste your time or money"
hotel was a complete joke.Genuine Hotels.com guest review
"Just passing by"
Stay was fine, the mid night shuttle driver was rude, seemed to be an angry guy!Genuine Hotels.com guest review
"Close t Airport"
Overall pleasant, but the phone lines were not working which made it very hard to contact the front desk.Genuine Hotels.com guest review
"Worked in a pinch"
The hotel was okay, there was an open bar of soap still in the shower which causes me to question what else was left undone in the cleaning of the room. We needed a room because when we got our dance competition schedule, we realized we would not be able to make the trip home and back as we had originally planned. It was a high volume weekend for St. […] Louis and this was one hotel that was not extremely gouging room prices. Read moreGenuine Hotels.com guest review
"No hot water"
No hot water and couldn't get the desk to answer the phone for a airport pick up.Genuine Expedia guest review
"Happy & will Stay Again!"
We we're invited by our friends brother, who's responsible for the Production of TV Program returning to air this summer "Ninja Warriors". We were going to stay at the hotel where the crew was located The Marriot, however do to another Game & City Wide Event in town, rooms were not availabe. I did reserve my rooms in advance at The Clarion Hotel Airport. […] Upon arrival the Front Desk stated our rooms were not together, not a problem, but they worked to locate rooms together without our asking. Ours rooms were very clean (one room had just a few spots on carpet, but it was clean). Bathroom very clean. I checked beds found that linens were clean & changed & Beds were definately comfortable. I did check mattress's and they were "bedbug free". Room rates fine. Hotel staff frinedly (even at 100% booked). Location was not bad, have seen much worse. As a retired Hotel General Manager, I know what to quickly look for in a room, and I definately recommend this hotel. Read moreGenuine Hotels.com guest review
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