Staff was very helpfulGenuine Hotels.com guest review
Staff was very friendly. Rooms were pretty clean. Beds were not very comfy. They had a nice pool/exercise room.Genuine Expedia guest review
Nice place to stay. 4 day stay was pleasant. Only things I didn't like was there was no sign out front so I missed the entrance and had to drive quite a ways to get turned around at night and in the rain.Genuine Hotels.com guest review
"Nice hotel close to shopping"
Nice family hotel with pool and hot tub. There is a small workout room if you are interested in that. Lobby area is nice.Genuine Expedia guest review
"Good hotel to avoid Portland's traffic"
We stood here to avoid the traffic from Seattle to Portland on a Saturday morning, and drove Friday night instead. Didn't get to try most of the amenities, but the bedroom was comfortable and the overnight staff was very polite.Genuine Hotels.com guest review
"Close to mall and access to highway"
Staff very friendly and hotel was quiet, clean and comfy.Genuine Hotels.com guest review
The maids started cleaning too early in the morning. We could hear them shouting in the hall about 7:45. Not enough blankets to keep warm and we did not run the heat as it is way too loud. Bed not great and pillows too hard. The room was nice and big and the amenities good. The front desk was cordial. We stayed here because it is close to relatives. […] The room rate was reasonable but I would never pay what they are asking NOW for any future dates. Must wait until rates go down. Read moreGenuine Hotels.com guest review
Response by Courtyard By Marriott Portland Southeast Thank you for your review regarding your recent stay in my hotel. I am happy to hear that you enjoyed our front desk staff and amenities; however, I am sorry to hear that we fell short of your expectations. As you can see by other reviews, this is not the norm for us and we take great pride in providing excellent service. Our rates, as do most hotels, fluctuate nightly based on demand and day of the week.
"Great mall location"
Location was great but rooms are in need of updatingGenuine Expedia guest review
Response by Courtyard By Marriott Portland Southeast Thank you for taking the time to review our hotel. We are delighted that your stay with the Courtyard Portland Southeast was enjoyable. I apologize that you found that our rooms needed updating. They were recently refreshed with new window treatments and carpet Everything we do is aimed at providing you with an excellent hotel experience and your feedback is extremely valuable. We truly appreciate you sharing your thoughts with us so that we may continue to deliver exceptional service in the future. Thank you for your feedback
I very much enjoyed the stay and I appreciate the balcony scenery from my room.Genuine Hotels.com guest review
"Close to shopping"
Easy to find. Great staff. Close to shopping and great restaurants. We will definitely stay here again.Genuine Expedia guest review
Great staff, great location but the bed sucks.Genuine Hotels.com guest review
"Quiet hotel close to shopping and airport"
We were stranded in Portland due to a freezing rain advisory that shut the city and surrounding areas down -- luckily, through Expedia, we found and were able to book a night at this hotel until the roads cleared. The hotel room was amazingly quiet given it's proximity to I-205. The standard room with a king bed had a couch, there wasn't a refrigerator […] in the room. The coffee provided was below-average, but thankful there was something there until we could get downstairs for Starbucks. Read moreGenuine Expedia guest review
"Great... newly remodeled and clean!"
We stayed here during the freezing rain and snow storm....The staff was so friendly and went out of their way to open the restaurant early so no one had to go out on the icy roads! I highly recommend staying here! Super clean and nice! The price .....can't beat it!!!Genuine Expedia guest review
Nice place to stay when away from home. Thank you!Genuine Hotels.com guest review
The staff was very accommodating & courteous with our stay. we came up the night before my flight to So Calif from Albany due to snowy conditions on I-5. The staff treated us like family, I would definitely recommend staying here again.Genuine Hotels.com guest review
Response by Courtyard By Marriott Portland Southeast Judy, Thank you for your feedback!!! And welcome to the Courtyard famliy! I am pleased to hear that you enjoyed your stay; and hope to see you again in the future. Thank you for reviewing our hotel.
"I'll be back later this month"
Not a 5 star hotel, but it isn't advertised as such. My only issues were associated with the location (being the furthest from the main drag) and that was only because of the blizzard that passed through during my stay. Though the restaurant is not impressive from an appearance standpoint, the food offerings were great! I had the bacon cheeseburger […] and was not sorry that I didn't walk up to Red Robin. Also had breakfast cooked to order and the Caesar salad with a short rack of pork ribs. Everything was great (great preparation, fresh product, tastefully presented, and tasty too). The cheese cake was excellent and arrived in very large portions. Wedding was postponed due to the weather. I will be booking at the Courtyard in two weeks for the rescheduled wedding. Hopefully the weather will improve by then, and my next review will include a more realistic assessment of the location! My hat's off to the staff -- you all are great! Read moreGenuine Hotels.com guest review
"Snow storm savior!"
We had already made reservations to stay at the Courtyard by Marriott in Clackamas when a huge snow storm hit the Portland area. We were lucky enough to make it to the hotel safely. My only concern was the check in staff. When we asked about the need to stay another night should we be snowed in, we were basically told that the hotel was sold out and […] we would need to find another place to stay, which needless-to-say, was completely UN-nerving to those of us who hate snow as it is and drove down from Seattle. The next morning, when we did try to venture out, there was a hotel staff member who specifically drove down to help out during the storm and was out in the parking lot scraping all of the customers cars windows from the snow and ice. That was completely unexpected and a very nice surprise. Especially for those of us who were trying the failed credit card trick as an ice scraper! Overall, our stay was pleasant. I would look at other food alternatives to the hotel "dining" area as it was only open from 5-10p.m. so nothing was available for lunches. Food was decent though. Definitely needed more seating for those of us stranded at the hotel. Read moreGenuine Expedia guest review
My family and I meet in Portland a few times a year for get-togethers. Often it is for shopping at Clackamas, but regardless of where we are heading in Portland, this Courtyard is one of our favorite places to stay. We love the location to shopping, restaurants and Max Light Rail, easy on/off freeway, great pool seldom crowded, and the staff has consistently […] been friendly and gone out of their way to accommodate us. Rooms have always been clean, quiet and comfortable. Couldn't ask for more! Read moreGenuine Expedia guest review
Response by Courtyard By Marriott Portland Southeast Shirley, Thank you for taking the time to review our hotel. We are delighted that your stay with the Courtyard Portland Southeast was enjoyable. Everything we do is aimed at providing you with an excellent hotel experience and your feedback is extremely valuable. We truly appreciate you sharing your thoughts with us so that we may continue to deliver exceptional service in the future.
The experience was pleasant. We'll return.Genuine Hotels.com guest review
Response by Courtyard By Marriott Portland Southeast Neb, Thank you for taking the time to write a review regarding your recent experience in my hotel. I am happy to hear that you were able to relax during your stay, that our hotel met your needs and that you will return. We look forward to seeing you again in the future. Thank you again for staying!
Went for 1 day "pool vacation" with 2 kids. Really fun, nice pool & hot tub. Very nice staff. Right by all the malls in Clackamas.Genuine Hotels.com guest review
"far from Lewis and Clark college"
great hotel, very clean, good size room very spaciousGenuine Hotels.com guest review
Response by Courtyard By Marriott Portland Southeast Thank you for your review in our Hotels.com community. It sounds like you had a wonderful stay! I am happy to hear that you found the hotel to be clean and rooms spacious. Thank you again for staying.
Love this hotel...Genuine Hotels.com guest review
Response by Courtyard By Marriott Portland Southeast Thank you for your review . It sounds like you had a wonderful experience! I am happy to hear that you loved our hotel. I will share your review with staff and thank them for a job well done. Thank you for choosing the Courtyard by Marriott Portland Southeast and we hope to see you again in the future.
"Great location, nice accommodations!"
Very comfortable bed, great stay overall! Will stay here againGenuine Expedia guest review
"Great City Getaway"
Hotel was a great choice for an impromptu girls getaway. Waking distance to good restaurants, nice and clean room. Hotel is very clean and staff was helpful.Genuine Hotels.com guest review
It looks like they put more money and effort into first impressions. The lobby and bistro area was very nice. The bottle of wine you could get from them was 29.00 and if you went to the store that same brand would have been 10 to 15 dollars for that very bottle. In the rooms themselves, they were clean but very simple, not like the appearance they give […] you from the lobby. The biggest surprise and disappointment was there was NO little refrigerator or even a mircowave in the room! But they did have bottled was in the room you could buy for 3 dollars a piece!!!! Just no place to keep it cold! It's been a long time since I have stayed in a hotel with minimal amenities in the rooms themselves. I would not choose to stay in this hotel again when I can get so much more of what counts elsewhere for the same price! Read moreGenuine Hotels.com guest review
"Nice hotel but not so nice staff"
This hotel is in a nice location. Shopping in close by and it is right off the freeway. Housekeeping staff were friendly and the rooms were clean. maintenance delivered a refrigerator and microwave at my request. Most of the customer service staff were pleasant but I did have a horrible experience with one staff member at the front desk.Genuine Hotels.com guest review
"clean and convenient"
The hotel and room were clean and convenient. There were 2 drawbacks (1) The pillowtop mattress was extreamly firm to the point of being uncomfortable. (2) There was a motorcycle gathering booked at the hotel at the time of our stay. The motorcycles were comming and going until 3-4 AM. they were very loud. Although we were on the 4th floor the motorcycles […] sounded as though they were just outside of our window. If the hotel would get new mattresse's I would have rated this hotel higher Read moreGenuine Hotels.com guest review
"Sharing the hotel with a motorcycle club"
Nice staff, nice hotel, but don't they have any obligation to tell guests that they've booked a motorcycle club into the hotel for the weekend???? Second night in a row now of motorcycles revving outside my window after 11 p.m. And I'm not talking one or two, I'm talking dozens. Along with the assorted whoops and hollers that go with revving those motors. […] And if leaving at 11 p.m. wasn't enough, wait until they come back at 2 a.m. I came for a special weekend, and got Easy RIder. I thought Courtyards were classier than this. Read moreGenuine Hotels.com guest review
"Beautiful hotel, hard beds and unruly guests"
The hotel was beautiful and the very clean. The location was great and easy access to the freeway. The breakfast was ok. Not a big fan of having to pay for the breakfast, but there was a good variety. There was some sort of motorcycle group staying at the hotel that weekend. They were horribly loud rude and distruptive. The were drunk, yelling in the […] hallway, revving the motorcycles in the parking lot until 5am. There was very little sleep to be had. I realize that the hotel was not responsible for the guests, but after 3 hours of this I would have asked for the police to be called and assist with removing the individuals. I think I would avoid booking here again- just for the reason it was such a horrible night. Read moreGenuine Hotels.com guest review
Response by Courtyard By Marriott Portland Southeast Angelina, Thank you for choosing the Courtyard by Marriott Portland Southeast. You indicated in your response that your visit this time was unsatisfactory. Please accept our sincere apologies for the inconvenience you may have experienced. We take great pride in ensuring our guest’s satisfaction. Unfortunately, we did not meet your—or our own—expectations. Our goal is to address your concerns so that we can ensure you have an exceptional experience on your next visit. We had a group in house that caused many problems for our other guests. That group has been informed that they will not be welcome back to the hotel. We sincerely apologize for your experience this time, and genuinely hope that you might consider giving us a chance to make it up to you next time you're in Portland. You’re a valued customer; everything we do is aimed at providing you with an excellent hotel experience. You also noted that you like breakfast to be included in your rate and we do offer rates that include breakfast. We would like to regain your trust and hope to serve you again in the future. If I may be of assistance, please don’t hesitate to contact me.
"Clackamas Birthday present"
The hotel is run down. The night we stayed a bikers gathering was at the hotel. We asked for a quiet room and received what we asked for, which was very nice considering the rest of the hotel did not sleep well. I looked for a telephone book so I could make reservations and they don't have them. Breakfast was good, location great, and overall a good […] experience. Read moreGenuine Hotels.com guest review
"Next to Sunnyside medical center"
The hotel provided a comfortable and restful spot for me to stay while my husband was having surgery les than a half mile away. The staff was friendly and helpful. There are a few hotels close by but the Martiott was by far the best choice for me.Genuine Expedia guest review
"Nice getaway stay!"
Everything about the hotel was as expected with the top-rated Marriott brand. Service, cleanliness, and overall comfort was excellent!Genuine Hotels.com guest review
"Close to shopping"
Very comfortable with spacious rooms, comfortable beds, and friendly, efficient desk clerks.Genuine Hotels.com guest review
Staff was wonderful, rooms were clean very good location.Genuine Hotels.com guest review
Customer service was very good. I would recommend the hotel to others!Genuine Hotels.com guest review
"Courtyard by Marriott"
this is my favorite place to stay in portland. the rooms are clean, and the beds are soft. there is a pool/hot tub and gym that is also very nice.Genuine Hotels.com guest review
We asked for a king and didn't get it. The bed was very hard and worn. The heating system in the room was terrible. The plumbing in the bathtub was backwards.Genuine Expedia guest review
Our second time around and just as good. Great location and easy access to all of PortlandGenuine Hotels.com guest review
We were visiting our daughter and family and decided to give them a break. We stayed 3 relaxing nights over last weekend and were greeted and engaged in conversation by friendly staff each time we came or went. The decor was inviting & trendy--cozy seating by the fire; the food in The Bistro was delicious, and they offered a complimentary Gift Wrapping […] Room for Christmas shoppers. Read moreGenuine Expedia guest review
"Home for the Holidays"
Easy access and very comfortableGenuine Hotels.com guest review
Very nice room and good breakfast (paid in advance--cheaper that way). Only disappointments were: 1) all items in the drink vending machines were 'sold out' and too expensive anyway (so why bother having them); the rooms do not have refridgerators--apparently you have to ask for them, which we did not do because we assumed it would be an added cost. […] However, the room was very clean and everything worked properly except for a squeeky bathroom door. Will probably stay again (but will check on the cost of a fridge and buy out water elsewhere). Read moreGenuine Hotels.com guest review
"wedding in family"
The staff were super. Ambiance pleasantGenuine Hotels.com guest review
Great stay. Very nice lobby with fireplace. Cozy place to visit with others that went shopping with us. Clean and comfortable rooms.Genuine Hotels.com guest review
"Staff very courteous"
Room was very comfortable and clean. Quiet, even though it's right next to the highway. Very nice little cafe in lobby.Genuine Hotels.com guest review
The hotel was clean. Service was good. The location had easy freeway access and the mall is only a block away. The only real downside was that the room was small, especially the bathroom sink area (hard for even one person to use).Genuine Hotels.com guest review
Friendly, helpful staff! We were in the middle of a house move and exhausted. We appreciated being taken care of with a clean and quiet place.Genuine Hotels.com guest review
My room was clean and comfortable. However I was a little cold, I called down to the front desk to ask for a extra blanket, they sent up a set of sheets! I just folded them over and laid them on the bed. And here is a question (disguised complaint) why can't a hotel provide the bathrooms with a good fan?Genuine Hotels.com guest review
"Close to I-205 & Town Center Clackamas"
I Have a good time in this hotel, clean and good servicesGenuine Expedia guest review
We had a really nice stay and was quite also.Genuine Hotels.com guest review
"Visit in September"
Hotel room was very comfortable. Room service is only in the evening. Would of liked room service in the morning as there is no continental breakfast. Also the front desk staff was not very friendly. They never said hello when walking in and out of their hotel...seemed to busy with their own conversations...kind of rude. For this kind of money I spent […] on this hotel, I expect more from the staff...might stay here again..but I'm debating whether its worth it. Read moreGenuine Expedia guest review
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