"Easy Access to Highway"
We stayed for 5 nights. The service was a little off. We ordered room service one night - a dinner salad and an entree. We got one set of utensils. The server said she would bring another set but never did. One day we asked to skip maid service skipped because my husband was sick. We were skipped the next day as well. Housekeeping seemed surprised that […] I wanted maid service resumed.Other than those 2 complaints it was a nice stay. I will return when family brings me to Portland again. Read moreGenuine Hotels.com guest review
Irritating. Don't visit if you aren't white. My husband is salvadoran/black but he looks Hawaiian. We encounter racism everywhere we stay but hoped a Portland mariott would be different. Nope! Snobby people in the lobby, snobby guests (we paid the same for our room, people! ) and noisy people. Had to call front desk twice to warn them of some fighting […] above me, and then again for scary noises coming from the hallway. Never bringing my family here again. Read moreGenuine Hotels.com guest review
"Nice hotel Clackamas OR"
We've stayed here many times and have always been happy with the service, cleanliness, comfort and location of this hotel. The restaurant is good too.Genuine Expedia guest review
Very upscale when you walk in. Staff were really friendly and accommodating. Only negative was when I paid for my water in cash and asked not to have my credit card charged...and then my credit card was charged as well. I called to complain and they took care of the extra charge.Genuine Hotels.com guest review
"In town for a wedding"
Jimmy at the restaurant was very friendly and great service. Beds and pillows were not that comfortable.Genuine Hotels.com guest review
"Near enough to Portland"
Beds were not very comfortable. Room was good, clean. Noisy hallways for a time .Genuine Hotels.com guest review
Response by Courtyard By Marriott Portland Southeast Thank you for your review! We replaced 70 of our matresses this past July and will continue the project into this upcoming year. I am please to hear that you found our hotel clean. We look forward to serving you again in the future.
"Upgrade your toilet paper, PLEASE!"
Beds were very uncomfortable - hard! Traffic noise was a bit disturbing. Also, this may seem like a strange comment but..... when you are paying for a hotel that is supposed to be a 4 star hotel, you do not expect to get toilet paper that is 1 star. Please people, put some decent toilet paper in these rooms! A guest should not feel they need to bathe […] after using the toilet paper. Read moreGenuine Expedia guest review
Response by Courtyard By Marriott Portland Southeast Thank you for your review within the Expedia communtiy. We recently replaced all of the mattresses in our hotel mid-July of this year. I apologize that they were not to your liking. If you choose to stay with us again the future I would be more than happy to personally assist you to ensure your stay is more enjoyable.
"Comfortable, Clean and Friendly"
Last minute one night stay, The check in was fast & easy. Grounds are beautifully kept. Staff are professional and tentative.Genuine Expedia guest review
Response by Courtyard By Marriott Portland Southeast Thank you for your review! I am happy to hear that you found our property beautifully kept and our staff professional. We look forward to serving you again in the future.
My only complaint was the sofa bed. My kids slept on the floor, which was more comfortable. The king sized regular bed was great.Genuine Hotels.com guest review
"Nice hotel close to Clackamas mall"
No smoking facility however, the room reeked of smoke. Was able to get a different room but was not expecting that issue. The next room was fresh and clean. The value for the dollar was just not there. Room too small even with just two people. Hot tub was full of small particles floating around which I gathered to be dead skin from over use. The pool […] was definitely at capacity. Read moreGenuine Expedia guest review
"my stay at Clackamas"
The staff was extraordinarily helpful in assisting me to navigate into downtown. The food at the Bistro, not so good.Genuine Hotels.com guest review
"Nice place to stay"
The staff were friendly and helpful, suggesting various places to eat after we asked and offering us wine glasses when they saw we had a bottle of wine. The room was comfortable and nice, with blackout shades that were excellent. It's a very nice place to stay.Genuine Hotels.com guest review
Service is fantastic here. the staff goes above & beyond to assist you and make you feel comfortable. the hotel was clean & the new bed was awesome! the location was great, right off 205. far enough away from the traffic but close enough to access Portland's attraction without being too far away. loved it!Genuine Hotels.com guest review
The staff was very nice and our stay was comfortableGenuine Hotels.com guest review
No problems, great stay.Genuine Hotels.com guest review
The morning breakfast is included with the ability to grab it go or stay and enjoy it. The surrounding area abundant in all places a traveler needs... banks, drug stores, restaurants, freeway access, fast food, grocery, etc. You can't go wrong by staying here.Genuine Hotels.com guest review
"Nice, would definitely stay there again"
Clean, comfortable room. The breakfast menu at the bistro was somewhat limited but cooked to order and tasted great. We had breakfast there every day. The service at this hotel was excellent. Everyone was friendly and greeted us with a smile.Genuine Hotels.com guest review
"Great Hotel to Use Again"
I had a wonderful stay. Loved the jacuzzi in my room. It was most welcomed after such a hectic day. The room was neat and clean. The first night was noisy, but the second night was very quiet. I got great sleep. I look forward to returning.Genuine Expedia guest review
Enjoyed our stay. Convenient to friends we were visiting. Excellent service.Genuine Hotels.com guest review
"OK. PRICEY FOR WHAT IT WAS"
ASKED TWICE FOR WASHCLOTHS WHICH WE NEVER DID RECEIVE.Genuine Expedia guest review
Response by Courtyard By Marriott Portland Southeast Thank you for your review. I apologize that you did not receive the washcloths that you requested. It is not the level of service that we strive for. Please accept my apology; I hope that you will give us another opportunity. Thank you for your feedback as I will use it for training.
"OK but better close by."
This was an old hotel by Marriott standards. Adequate but better options across the street. Restaurant was more of a cafe with pre-packaged food service items re-heated. Place was OK for one night and quiet.Genuine Hotels.com guest review
Response by Courtyard By Marriott Portland Southeast Thank you for your review. I apologize that you were not pleased with our food and beverage options. Yes we do have café style food options with 24 hour Starbuck service as well. We do have a full dinner menu available in our dining room which includes steak, fresh fish and many other options. Our hotel has been recently renovated and I apologize that it was not to your standard. Thank you for your feedback, I hope you try us again in the future.
"convenient to shopping"
Clean, comfortable and very close to a nice mall with food choices and good stores. We didn't use it, but there is a pool and hot tub in the courtyard. Elevators meant we could have a room above the first floor, and our window looked into treetops. Very relaxing!Genuine Hotels.com guest review
We checked in on Thursday night 5/22 the young man working was phenomenal...Very friendly very helpful...I am very picky when it comes to hotels I read reviews carefully. I am from Portland so I know the locations to avoid. This location in S.E. Portland/Clackamas was excellent...easy access to I-205. The pool was chilly at first but made swimming laps […] easy. The staff was very friendly and helpful. Read moreGenuine Hotels.com guest review
Hotel was nice & clean. Front desk lady wasn't friendly and not very helpful. Beds were hard. Rooms were clean. Banquet staff was very friendly.Genuine Expedia guest review
"Sister in the hospital and needed a comfy room."
Bed was not very comfortable, harder than i expected and no padding. For the price of the room, you would think that the coffee in the lobby would be complementary. Bottles of water offered in the room were for a fee as well. I will not be staying again, too much money for what I got.Genuine Hotels.com guest review
Response by Courtyard By Marriott Portland Southeast Thank you for your review. I aplogize that you did not find our beds to be comfortable and that we did not have complimentary coffee in our lobby we do offer cStarbucks coffee in ouir Bistro 24 hours a day. We offer rates that are competitve in our Brand and market, Thank you for your feedback.
"Decent place to stay"
The place was nice and comfortable, staff is okay, But overall is pretty goodGenuine Expedia guest review
The accommodation was very nice and the staff were extremely pleasant and helpful. We very much enjoyed our stay at this establishment.Genuine Hotels.com guest review
"good short overnight stay"
Stayed here with my friends last weekend when in Portland. Except for the sounds/voices from the nearby rooms or hallway that could be easily heard from inside the room, this hotel is pretty good for a short overnight stay. Did not try the food there as we went to a home style diner near by.Genuine Hotels.com guest review
"A little way from the busy downtown Portland."
Great!Genuine Hotels.com guest review
"bar was amazing"
Loved the bar staff they were great they made my stay a very good oneGenuine Hotels.com guest review
I have stayed in this hotel two times, and have been quite happy there. Comfy beds, cleaner than typical hotel. Wish they had offered complimentary coffee in the lobby instead of just the yucky stuff in the room. There was a cafe in the lobby that I could have purchased from though.Genuine Hotels.com guest review
"Wonderful, restful and great location"
We had a great room that was clean and very comfortable. Conveniently located next to Clackamas mall and the freeway. I was a little concerned about noise as the hotel was full but even though we were next to a rather boisterous family the sound was hardly noticeable. The staff was cheerful and helpful. Can't comment on the food as we did not eat in […] the hotel. The breakfast room was closed and reserved for softball teams. Read moreGenuine Expedia guest review
Staff was very helpfulGenuine Hotels.com guest review
Staff was very friendly. Rooms were pretty clean. Beds were not very comfy. They had a nice pool/exercise room.Genuine Expedia guest review
Nice place to stay. 4 day stay was pleasant. Only things I didn't like was there was no sign out front so I missed the entrance and had to drive quite a ways to get turned around at night and in the rain.Genuine Hotels.com guest review
"Nice hotel close to shopping"
Nice family hotel with pool and hot tub. There is a small workout room if you are interested in that. Lobby area is nice.Genuine Expedia guest review
"Good hotel to avoid Portland's traffic"
We stood here to avoid the traffic from Seattle to Portland on a Saturday morning, and drove Friday night instead. Didn't get to try most of the amenities, but the bedroom was comfortable and the overnight staff was very polite.Genuine Hotels.com guest review
"Close to mall and access to highway"
Staff very friendly and hotel was quiet, clean and comfy.Genuine Hotels.com guest review
The maids started cleaning too early in the morning. We could hear them shouting in the hall about 7:45. Not enough blankets to keep warm and we did not run the heat as it is way too loud. Bed not great and pillows too hard. The room was nice and big and the amenities good. The front desk was cordial. We stayed here because it is close to relatives. […] The room rate was reasonable but I would never pay what they are asking NOW for any future dates. Must wait until rates go down. Read moreGenuine Hotels.com guest review
Response by Courtyard By Marriott Portland Southeast Thank you for your review regarding your recent stay in my hotel. I am happy to hear that you enjoyed our front desk staff and amenities; however, I am sorry to hear that we fell short of your expectations. As you can see by other reviews, this is not the norm for us and we take great pride in providing excellent service. Our rates, as do most hotels, fluctuate nightly based on demand and day of the week.
"Great mall location"
Location was great but rooms are in need of updatingGenuine Expedia guest review
Response by Courtyard By Marriott Portland Southeast Thank you for taking the time to review our hotel. We are delighted that your stay with the Courtyard Portland Southeast was enjoyable. I apologize that you found that our rooms needed updating. They were recently refreshed with new window treatments and carpet Everything we do is aimed at providing you with an excellent hotel experience and your feedback is extremely valuable. We truly appreciate you sharing your thoughts with us so that we may continue to deliver exceptional service in the future. Thank you for your feedback
I very much enjoyed the stay and I appreciate the balcony scenery from my room.Genuine Hotels.com guest review
"Close to shopping"
Easy to find. Great staff. Close to shopping and great restaurants. We will definitely stay here again.Genuine Expedia guest review
Great staff, great location but the bed sucks.Genuine Hotels.com guest review
"Quiet hotel close to shopping and airport"
We were stranded in Portland due to a freezing rain advisory that shut the city and surrounding areas down -- luckily, through Expedia, we found and were able to book a night at this hotel until the roads cleared. The hotel room was amazingly quiet given it's proximity to I-205. The standard room with a king bed had a couch, there wasn't a refrigerator […] in the room. The coffee provided was below-average, but thankful there was something there until we could get downstairs for Starbucks. Read moreGenuine Expedia guest review
"Great... newly remodeled and clean!"
We stayed here during the freezing rain and snow storm....The staff was so friendly and went out of their way to open the restaurant early so no one had to go out on the icy roads! I highly recommend staying here! Super clean and nice! The price .....can't beat it!!!Genuine Expedia guest review
Nice place to stay when away from home. Thank you!Genuine Hotels.com guest review
The staff was very accommodating & courteous with our stay. we came up the night before my flight to So Calif from Albany due to snowy conditions on I-5. The staff treated us like family, I would definitely recommend staying here again.Genuine Hotels.com guest review
Response by Courtyard By Marriott Portland Southeast Judy, Thank you for your feedback!!! And welcome to the Courtyard famliy! I am pleased to hear that you enjoyed your stay; and hope to see you again in the future. Thank you for reviewing our hotel.
"I'll be back later this month"
Not a 5 star hotel, but it isn't advertised as such. My only issues were associated with the location (being the furthest from the main drag) and that was only because of the blizzard that passed through during my stay. Though the restaurant is not impressive from an appearance standpoint, the food offerings were great! I had the bacon cheeseburger […] and was not sorry that I didn't walk up to Red Robin. Also had breakfast cooked to order and the Caesar salad with a short rack of pork ribs. Everything was great (great preparation, fresh product, tastefully presented, and tasty too). The cheese cake was excellent and arrived in very large portions. Wedding was postponed due to the weather. I will be booking at the Courtyard in two weeks for the rescheduled wedding. Hopefully the weather will improve by then, and my next review will include a more realistic assessment of the location! My hat's off to the staff -- you all are great! Read moreGenuine Hotels.com guest review
"Snow storm savior!"
We had already made reservations to stay at the Courtyard by Marriott in Clackamas when a huge snow storm hit the Portland area. We were lucky enough to make it to the hotel safely. My only concern was the check in staff. When we asked about the need to stay another night should we be snowed in, we were basically told that the hotel was sold out and […] we would need to find another place to stay, which needless-to-say, was completely UN-nerving to those of us who hate snow as it is and drove down from Seattle. The next morning, when we did try to venture out, there was a hotel staff member who specifically drove down to help out during the storm and was out in the parking lot scraping all of the customers cars windows from the snow and ice. That was completely unexpected and a very nice surprise. Especially for those of us who were trying the failed credit card trick as an ice scraper! Overall, our stay was pleasant. I would look at other food alternatives to the hotel "dining" area as it was only open from 5-10p.m. so nothing was available for lunches. Food was decent though. Definitely needed more seating for those of us stranded at the hotel. Read moreGenuine Expedia guest review
My family and I meet in Portland a few times a year for get-togethers. Often it is for shopping at Clackamas, but regardless of where we are heading in Portland, this Courtyard is one of our favorite places to stay. We love the location to shopping, restaurants and Max Light Rail, easy on/off freeway, great pool seldom crowded, and the staff has consistently […] been friendly and gone out of their way to accommodate us. Rooms have always been clean, quiet and comfortable. Couldn't ask for more! Read moreGenuine Expedia guest review
Response by Courtyard By Marriott Portland Southeast Shirley, Thank you for taking the time to review our hotel. We are delighted that your stay with the Courtyard Portland Southeast was enjoyable. Everything we do is aimed at providing you with an excellent hotel experience and your feedback is extremely valuable. We truly appreciate you sharing your thoughts with us so that we may continue to deliver exceptional service in the future.
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